Services Support Manager Resume Sample
Theodore Greenfelder
216 Jamal Courts,
Phoenix,
AZ
+1 (555) 104 3157
Work Experience
Manufacturing Services & Support Manager
07/2017
-
PRESENT
Chicago, IL
- Some domestic travel required, approximately 20%
- Capturing information to communicate progress of monthly/quarterly initiatives to internal and external stakeholders
- Traffic issues and assign tasks to the Digital Marketing Services team through the case system/client portal
- Act as the single point of contact for station digital services issues and questions. Facilitate the completion of these tasks by collecting assets from client stations, sharing information with Client Services, or the station directly, and updating project management plan
- Be the lead for Digital Marketing Services on the implementation and onboarding of new clients on our digital fundraising and marketing platform
- Ensure the timely and successful delivery of our marketing materials according to customer needs and objectives
- Responsible for maintaining a working environment that leverages the potential and diversity of the department’s staff
- Act as escalation point for customer’s management and executive teams for concerns with Elite Tech support staff
- Provide strong technical and operational leadership to Elite Technical Support Team
Remote Services Support Manager
07/2011
-
03/2017
Philadelphia, PA
- Cross-collaboration worldwide with teams to develop common process and practices to insure consistent delivery method
- Collaborate with internal groups to ensure senior executive engagement within service, sales, engineering and product management teams to expedite customer resolution
- Maintain day to day operations and CSAT levels defined in program
- Ensure customer SLA’s are met and delivered
- Contribute to overall service program enhancements and create new ways to measure and report on these enhancements
- Establish a communication forum with the business and follow through on risk remediation around Functional/Individual id’s, Outage Impacts etc
- Manage a team of DBA’s that are well versed with the functional usage of data that is being pulled by various Business Queries and support performance tuning as needed
- Developing individual’s skills and helping staff plan long-term career goals
- Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
Client Services Support Manager
03/2007
-
01/2011
Detroit, MI
- Stay abreast of technological advancements in the acquiring industry to better serve the needs of the Bank’s internal and external clients
- Serve as a liaison between Merchant Services’ vendor relationships and internal clients. This includes scheduling conference calls, researching vendor issues, determining the best solution for the external client, and providing training on use of the software or service
- Develops and maintains strong Regional Vice President Relationships, ensuring regular and effective communication with all director of operations including participating in regular meetings with RVP’s/DO’s
- Account Boarding includes pulling Office of Foreign Assets Control, MATCH, DCI, Assigning MCC, MIDs, Assigning Associations, boarding to TSYS, ordering equipment and gateways Merchant Training on all products
- Automated Clearing House remediation. Researching cause of reject, correcting issue and contacting customer Automated Clearing House Collections by placing follow up calls to customers, sending letters and working with Special Assets
- Offer product and services options and related pricing
- Leadership of client interactions across the lifecycle from first conversation through to solutioning and delivery
- Develop and sustain a positive relationship with clients and conduct the relationship through a collaborative approach
- To assist clients and customers in a way that reflects Capita Enforcement’s values and principles
Education
University of Phoenix - El Centro Learning Center
2001 - 2006
Bachelor's Degree in Business Management
Professional Skills
- Proven ability to present complex information in an easily understandable way; communicating avoiding unnecessary jargon
- Map hiring plan to Business expansion and ongoing customer needs with different language and cultural skill sets throughout the region
- Experience in use of DTP applications including Microsoft Office, Adobe Creative Suite /CC/CC2014
- Experience working in a large IS organization (multiple locations, client server technology, WAN, 1000+ personal computer workstations)
- Experience managing employees or groups of volunteers
- Management experience in a customer services, banking, financial technology, and/or operations environment. (Required)
- Demonstrate an understanding of the Enforcement market in relation to client requirements and the current and future issues to be faced
How to write Services Support Manager Resume
Services Support Manager role is responsible for security, auditing, database, training, credit, software, languages, health, planning, collections.
To write great resume for services support manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Support Manager Resume
The section contact information is important in your services support manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Support Manager Resume
The section work experience is an essential part of your services support manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services support manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services support manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Support Manager resume experience can include:
- To demonstrate flexibility and adaptability in the drive towards change and the improvement of client management and collaboration
- Experience in a technical support environment, Call Center, or Help Desk
- Experience in technology industries
- Proven ability to meet deadlines and stay within assigned budgets and costs
- Related experience
- Experience as a Manager level position required
Education on a Services Support Manager Resume
Make sure to make education a priority on your services support manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services support manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Support Manager Resume
When listing skills on your services support manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services support manager skills:
- Experience of the sarbanes oxley audit process
- Experience in computer technology or related fields within the last 12 years
- Demonstrated leadership in enterprise solutions
- Capable of professionally communicating (including for written communication) and interfacing with customers and senior management and VIPs
- Capable and willing to work flexible hours, including evenings, weekends and holidays
- Manage relationships with the world’s largest companies, supporting mission-critical enterprise data warehouse and analytics solutions
List of Typical Skills For a Services Support Manager Resume
1
Skills For Manufacturing Services & Support Manager Resume
- Develop and implement best practices for identifying and mitigating risk in customer accounts
- Capable of coordinating activities across different work groups and teams
- Credible in personal and professional demeanor and be confident when dealing with clients, customers, colleagues, external partners and other stakeholders
- To maintain and develop existing and new clients through appropriate propositions and sales methods
- Identify opportunities to help customers meet their strategic goals
- Ensure that customers’ data warehouse and analytics solutions support their goals and objectives
- Develop and deliver executive and operational presentations internally and with customers
- Recruit and develop a team of Engineers with varying experience to resolve complex hardware and software issues and proactively analyze and update customers’ systems
2
Skills For Remote Services Support Manager Resume
- Partner with Sales teams and subject matter experts to identify and implement solutions that produce high-impact insights and tangible value for our customers
- 50%- Work extensively to support specie technical/nutrition for designated nutrition customer’s fee milling requirements- Ingredient and finished feed protocols, information downloads by mill as requested, feed mill update visits/reviews
- Conduct site visits to external CPN customers and provide written report with recommendations for actions related to feed manufacturing, employee safety, feed safety, mill efficiency, GMP’s, and feed mill evaluations for new equipment, new mill evaluation
- Resolve challenging scenarios avoiding any variance from NT Policy or Procedure with minimal client experience disruption and ensure all CSS staff provide accurate responses to partner’s inquiries within specified time frames
- Demonstrated knowledge of the subsidiary’s credit and documentation procedures, processes and operations
- Have the ability to be skilled in negotiation, persuasion and assurance
3
Skills For Senior Clinical Services Support Manager Resume
- Speak, read and comprehend languages other than one’s native language
- Able to analyse data and reach logical conclusions
- Experience managing large customer relationships in the technology sector and leading teams supporting mission-critical enterprise data warehouse and analytics solutions
- Advanced leadership in complex enterprise solutions, analytic environments or data science
- To build dependent relationships with key clients to maintain their loyalty over the long term
- To help identify and convert new business opportunities
4
Skills For Client Services Support Manager Resume
- To comply with legislation, policies and standards of conduct
- To comply with the Capita’s Health & Safety requirements
- Lead and manage the Remote Management team in Dalian and India through the next stages of business transformation which consist of remote Client managers, Remote deployment team and accounts business support Team
- Track, analyze and communicate key metrics and business trends to improve Remote customer category TCE
- Work with the business Portfolio team and regional/Local countries client managers to develop and run expansion campaigns for new services and solutions for existing accounts including remote accounts
- Articulate, advocate for, and present on the team’s relative performance and needs to meet goals
5
Skills For Cost Accounting & Decision Services Support Manager Resume
- Responsible for Department decisions and directives in the absence of the group Manager
- Direct the client relationship management process which includes determining how clients want to ticket the event, how they want to set up ushering for the event, and how they want to set up staging for the event
- Ensuring the the work groups stays within Church event protocols and standards
- Oversees Event Scheduling, including facility use applications
- Responsible for maintaining and auditing all Facility Use Contracts and Hold Harmless Agreements
- Supervise Floral operations for Event Services
- Ensure each event stays within assigned budget
6
Skills For IT Client Services & Support Manager Resume
- Oversee all purchase card reconciliation purchases and event invoices
- Coordinate with General Authorities and Auxiliary leaders to oversee floral funeral requests
- Responsible for all final event Financial Settlement Statements
- Oversee event record management and history
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