Services Team Leader Resume Sample
Nigel Senger
55609 Ondricka Mountain,
Detroit,
MI
+1 (555) 810 2737
Work Experience
Participant Services Team Leader
03/2016
-
PRESENT
Boston, MA
- Monitor accurate processing of SCM transactions
- Experience of working in Back Office SCM operations
- Proficient in business English (C1) and German (B2) required
- Proficient in business English, excellent written and verbal communication skills
- Engage in activities to support the execution of the Shared Services teams’ activities
- Maintaining fiduciary documentary files according to guidelines and procedures so as to ensure that legal, fiduciary and record keeping responsibilities are performed and that there is evidence thereof. Ensuring that the corporation’s data base system contains accurate and up to date information
- Focus on identifying potential risk issues with particular focus on implementation of new policies and procedures, system implementations
- Has a primary responsibilityfor ensuring that the team contributes in the passing of corporate audit
Shared Services Team Leader
09/2010
-
12/2015
Los Angeles, CA
- To continually monitor individual performance against team member’s key objectives and targets taking any necessary action where appropriate to improve standards
- Advanced level Microsoft Office skills, including Excel
- Excellent team player able to partner with various levels of the organization
- Be the face of Guardian to our customers and end-users with a professional, positive attitude
- Set departmental direction, priorities and goals; understand and explain connections between the business goals and routine functions and transactions
- Mentor and coach associates and leading teams
- Keeping staff informed, engaged and involved with business operations and decisions
- Ensure compliance with departmental procedures, industry/state regulations; internal/external audit recommendations and compliance directives
- Oversee day to day review of incoming checks and wires
Wintel Services Team Leader
09/2007
-
05/2010
Phoenix, AZ
- Communicate with agencies and policyholders
- Oversee day to day processing of beneficiary and ownership changes
- Develops and maintains a proficient level of knowledge of the investment and retirement business (Vanguard’s products and services, financial markets, the broader mutual fund business and competitive landscape, ERISA requirements, etc.) necessary to assist and/or coach team members
- Supports to assist with high call and processing volumes, that can occur during tax season or a specific market event, when needed
- Supports high call and processing volumes, that can occur during tax season or a specific market event, when needed
- Successfully and continuously manage the workflow of the team, and Groupon’s globally-governed processes
- Help the team to understand the wealth of technology and internal tools that drive the Groupon eco-system, to ensure seamless internal workflow as well as our merchants’ comfort with the platform
Education
University of Mary - Fargo Center
2003 - 2007
Bachelor's Degree in Management
Professional Skills
- Exceptional time management and organisational skills complemented by high organisation skills and a high level self motivation
- Successful track record in people and project leadership skills, with an excellent understanding of latest best practice support systems and methodologies
- Strong people managment and influence skills
- Exhibits strong team-player skills
- Experience in planning and/or leading services works, major operations, or labour dispatching experience leading a team
- Solid commercial acumen and a strong understanding for and a demonstrated capacity to meet client technical requirements and exceed customer care expectations
- Strong level of knowledge and experience in Service Management Operations
How to write Services Team Leader Resume
Services Team Leader role is responsible for microsoft, software, events, travel, insurance, reporting, payroll, security, printing, training.
To write great resume for services team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Team Leader Resume
The section contact information is important in your services team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Team Leader Resume
The section work experience is an essential part of your services team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Team Leader resume experience can include:
- Excellent English-language communication skills - both verbal and written
- Strong attention to detail and the ability to organise and prioritise tasks
- Supporting and facilitating up skilling sessions to ensure the team have required knowledge
- Experience with risk management, including identifying hazards and determining appropriate control measures to mitigate the associated risks
- Demonstrable experience leading high-performing technical teams
- Experience working in a remote team environment would be an advantage
Education on a Services Team Leader Resume
Make sure to make education a priority on your services team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Team Leader Resume
When listing skills on your services team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services team leader skills:
- Good skills on Microsoft office
- Strong experience directly managing distributed field service team
- Communicate effectively both cross-functionally, and vertically
- English skills medium level
- Leverage off strong internal relationships and work closely with the broader business to ensure a seamless experience for our Client Partners and consumers
- Work effectively within all levels of the organization
List of Typical Experience For a Services Team Leader Resume
1
Experience For Participant Services Team Leader Resume
- Work experience in HSE or related discipline
- Experience in a supervisory role, shared service environment, and HSE administration roles
- Experience on leadership
- Ensuring control of delivery of administrative tasks by tracking requests in the HSEQ workflow management system
- Planning resource needs and managing workload distribution
- Maintaining procedural and workflow documentation to ensure high quality and consistent service delivery
- Familiarity with professional services firms or engineering consulting, or with International HSE practices, would be an advantage
- Ensure all documentation is updated as required and reviewed following internal approval guidelines
- Manage payroll related projects (outsourcing / software change / upgrade)
2
Experience For Shared Services Team Leader Resume
- Escalate issues to Regional HR Advisors, HR Business Partners or Managers, as appropriate
- Respond to calls, emails and workflow enquiries in accordance with the Service Level Agreement
- Report on service level achieved vs. targets
- Develop analysis and insight into trends in HR data for the ELT, Managers and HR to be provided on a regular basis
- Manpower plan, communicate to customers, schedule resources, and monitor daily activities and equipment to meet or exceed the requirements of customer deliverables (scheduled and unscheduled service events)
- Review technical details of contracts & proposals to ensure risk, compliance & technical breadth meet our capabilities before offering to the customer
- Provide technical guidance, coaching to direct reports & other departments to ensure product performance
- Drive lower cost of ownership, reliability and readiness, timeline, quality, safety, and other aspects
- Define, document, and manage the processes for all scheduled events (installs, PM’s, FMI’s) for the region
3
Experience For Field Services Team Leader Resume
- Lead kick-off meetings and full customer communication and engagement plan for project and schedule events
- Monitor and manage the financial impacts the team activities have on forecasting/actuals of financial results and drive cost out projects, revenue leakage reduction
- Talent development to meet the needs of our regional customers
- Alignment with GE Additive growth initiatives and key strategies
- Drive service contract profitability
- Function as escalation point for all Field Service and Application Engineer matters within your assigned region / sub-region
- Manage and coach direct administration team (6 - 8 reports) to deliver high quality seamless service within a culture of customer service and continuous improvement to ensure that the service meets the needs of our clients
4
Experience For Wintel Services Team Leader Resume
- Oversee the centre prioritisation, the structure of work activity and compliance to ensure first rate delivery within service level agreements
- Manage the day to day service relationship and act as the point of contact for any issues or risks which arise
- Monitor and report monthly metrics by which Services can be measured
- Drive data integrity for data held within the HR systems
- Support change projects to deliver successful structural and service transitions
- Maintain quality relationships with your team on both a group and individual level
- Ensure that your team’s performance is on track to meet departmental goals across multiple metric categories such as productivity and quality
5
Experience For Cross Services Team Leader Resume
- Provide tailored mentorship that improves individual productivity and performance
- Possess an ability to collaborate across multiple departments
- Build and drive strategies for your team, region and department
- Drive business critical projects in Customer Support
- Ensure that your teams performance is on track to meet departmental goals across multiple metric categories such as productivity and quality
- Own the resolution of post-sales technical customer issues
- Level 1,2,3 Technical Support – Resolves post sales Technical Issues
- Targeted clients. Works on the basis of predefined contracts and frameworks
- Support to service teams on site
6
Experience For Merchant Services Team Leader Resume
- Make service audits on site to own teams and subcontractors
- Elaborate repair and inspection reports
- Control and management of Service tool crib (equipment and tools)
- Work for a high EHS and quality culture
- Support approval of Field Technician’s time cards and service requests as required
- Represent FOM in their absence
7
Experience For Guest Services Team Leader Resume
- Use GE system to create work tasks, dispatches and debrief approval
- Team management and transfer of all operational tasks of the area including Environment Health and Safety (EHS) & quality in regard to audits and documentation needed in the service area
- Ensure all metrics are within acceptable limits
- Facilitate dispatch and availability of parts availability for operations and maintain inventory in service and storage centers, in parallel to the stores personnel
- Ensure the availability of tools for operations, including tools calibration, orders and returns. Assist Project Manager to coordinate crane hire and additional specialist or support staff for major operations
8
Experience For Fiduciary Services Team Leader Resume
- Reporting and assisting in implementing new administrative tasks and incorporating new global operations into existing tasks
- Identifying improvement opportunities to ensure administrative tasks are being undertaken in the most efficient manner
- Query handling and coordination of payroll accounting
- The role includes Checking in and Checking out Guests
- Develop and implement measures to reduce cost and to increase productivity
- Familiar with MS-Office, Oracle applications, Oracle
- Initiate and manage payroll projects, e.g. interfaces, change in payroll provider as needed etc
9
Experience For Employee Services Team Leader Resume
- Work within guidelines specified for the position and team
- Document procedures and processes
- Advanced use of Microsoft applications, Word, Excel & Outlook
- 40-hour Basic Occupational Safety & Health Course (BOSH) would be an advantage
- Basic commercial knowledge
- Native speaker in English
- Ensure service outages are resolved
10
Experience For SBO Shared Services Team Leader Resume
- Ensure legal compliance and coordination with tax authorities, social security office etc. as needed
- Payroll audits internal as well as external
- Demonstrable team player
- Evaluating subcontractor’s HSE Management Systems to ensure they are appropriate to manage the risk associated with site activities undertaken on behalf of GHD. This includes reviewing risk management documentation such as Job Safety and Environmental Analysis’ (JSEAs), Safe Work Methods (SWM), Standard Operating Procedures (SOP) and Site HSE Plans
List of Typical Skills For a Services Team Leader Resume
1
Skills For Participant Services Team Leader Resume
- Demonstrate a Positive attitude to working in finding solutions concerns as they arise
- Strong understanding of all WHS standards, policies and requirements
- Demonstrated commitment to performance excellence
- Experience in managing IT Services driven SLA’s as well as internal KPI designed to drive productivity and efficiency
- Experience in managing a geographically dispersed team
- Demonstrates focused approach on client service excellence working in collaboration with key stakeholders and Business Partners
- Sound experience of working with HR information systems, fully competent in MS Office suite
2
Skills For Shared Services Team Leader Resume
- Excellent influencer and communicator with a logical and pragmatic style
- Continuously improve processes to improve the service provided by the team, increase efficiency and improve the experience of employees, managers and HR
- Significant experience in services or customer support leadership role preferably with P&L responsibility
- Establish strong interdepartmental relationships to build a meaningful employee network
- As the technical depth required to resolve an issue increases, the “level” of skill set increases
- Taking ownership of the planning and delivery of a program of works, enable the execution of a highly complex and innovative solutions to customers
- Take action by showing initiative, taking ownership and going the extra mile
3
Skills For Field Services Team Leader Resume
- Ensure that operation functions work at optimal efficiency, including, personnel scheduling, monitoring
- Of supporting your team in creating a fantastic first impression with a warm personalised welcome
- Of leading by example and motivating your colleagues
- Of being creative, thinking outside the box in your guest service delivery
- Always willing to do better, to create a great working environment and let personalities shine
4
Skills For Wintel Services Team Leader Resume
- Represent the Merchant Services and support teams at internal and client-facing meetings and Participate in weekly management and knowledge sharing meetings
- Resource planning and daily dispatching of labor to fulfil work orders
- Demonstrable ability to develop positive and professional working relationships with people at all levels of the organisation
- Tertiary qualification in a technical/engineering or business related discipline
- Ensure the ‘one team approach’ by assisting in all Reception tasks when required
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
- Successful delivery of complex projects with a focus on safety through maintaining a highly compliant culture
5
Skills For Cross Services Team Leader Resume
- Apply a high level of diplomacy when solving matters of a complex or sensitive nature
- Ensure that HR data is accurate, complete and compliant with GDPR regulations through developing robust processes and regular data audits
- Provide data analysis and insight as required to support the HR team in decision making
- Develop operating plan for human resource needs
- Maintain connectivity with other business units within GE Additive, to include Sales, Applications, Engineering, and Materials
- Empower your team to innovate and challenge traditional thinking on how to best solve client issues
- Ensure external service providers & suppliers comply with training standard required for area
- Assist with technical issues, escalation and follow up through engineering clarify cases
- Motivate and lead the team to superior performance
6
Skills For Merchant Services Team Leader Resume
- Encourages and supports development of individuals and team
- Demonstrable technical expertise and competence in relevant technologies and networks
- Demonstrable ability to motivate and develop individuals
- Demonstrable promoter of the Optus Values and behaviours
- Possess a flexible, adaptable and self-motivated approach to work
- Respond to change with enthusiasm and positivity
- Present and communicate messages with conviction and positivity
- Maintain the utmost confidence at all times
- Be able to independently assess situations and make decisions
7
Skills For Guest Services Team Leader Resume
- Maintain a strong working knowledge of all relevant Optus products and associated processes in order to support your team and Optus’ customers. This includes ensuring your team members maintain that same working knowledge as relevant to their roles
- Consistently monitor, audit and oversee the effective and timely replenishment of required equipment and stock within your team to ensure operational and customer’s service continuity at all times
- Comfortable working in a changing complex organisation with evolving requirements
- Comprehensive induction to the business at our Sydney HQ and ongoing training
- Contribute new ideas and suggestions to make a difference to our Service Centre
8
Skills For Fiduciary Services Team Leader Resume
- High level of attention to detail to ensure accuracy
- Supervises approximately 15 associates
- Accommodation discounts for Hyatt worldwide
- Dynamic team where no two days are ever the same
- Availability for travels (national and international)
- Optional: experience working with composite materials (epoxy or polyester), experience in rope access (irata certification), fluent English, experience on services at windfarms
9
Skills For Employee Services Team Leader Resume
- Assist GSA’s in all Reception tasks
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements
- Solid experience within a projects and services environment with knowledge of Schneider Electric MV switchgear and transformers advantageous
- Communicate any post change issues to customer and PCM leadership as needed
- Responsibility for field service function P&L, increasing market share and customer satisfaction, growth, reducing operating costs while increasing agility of the group
- Identify risks, issues and managing the associated risk mitigation and corrective action plans
- Lead, coach and mentor project and cross functional teams and provide clear direction
- Assist in the early identification of potential sales and to develop best practice project/change management delivery in the group
- Ensure an environment is created and maintained to ensure cohesion, engagement & team development
10
Skills For SBO Shared Services Team Leader Resume
- Lead a global team of shared service administrators focused on quality and timeliness of service
- Regularly review issues and questions raised with Shared Services to identify opportunities to improve employee and manager access to information, efficiency and support
- Act as first line of HR support for managers and employees on administrative HR matters for example relating to starters, leavers and employee changes
- Use the HR ticketing system to record, track, manage and close all calls
- Enhance the reputation of the HR Shared Service model
- Refer employees and managers to online processes and resources (e.g. relevant policies)
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