Shift Team Lead Resume Sample
Kim Beier
9385 Braulio Walk,
Philadelphia,
PA
+1 (555) 409 9497
Work Experience
Team Lead-night Shift
10/2017
-
PRESENT
Phoenix, AZ
- Execute Seamlessly – Act with a sense of urgency to successfully complete work on time
- Execute Seamlessly – Support process improvement efforts within the department
- Execute Seamlessly – Identify what needs to be done and take appropriate action
- Model Collaboration – Proactively partner with others to achieve work goals
- Model Collaboration – Work collaboratively and be an active team member
- General knowledge of Distribution Center layout required
- Past leadership experience, ability to multi-task and prioritize
- Certification or ability to obtain certification to drive sit-down forklifts, walkie rider, dock stocker, order picker, reach truck, turret powered industrial trucks, cherry picker, and/or a sling truck
- Flexible to overtime needs and business needs concerning overtime
Shift Team Lead
02/2011
-
08/2017
Phoenix, AZ
- Auditing team members’ performance
- Maintain technical skills through participation in ongoing training.
- Proficiency in Microsoft Excel - Strong Reporting Skills Required
- High levels of motivation and self-direction
- Work after hours and on weekends if necessary
- Walk the facility floor frequently throughout a shift
- As a supervisor of the team, set clear performance targets for the team and ensure delivery. Develop and implement measures to remotely manage a team
- Monitor agent queue allocation (email, chat, tech mod, social) to ensure volumes are managed and SLA’s are met
- Handle the first level of escalated customer requests and tasks that require a first level of validation & manage the EMEA Escalation queue effectively
CS Night Shift Team Lead
07/2004
-
10/2010
Dallas, TX
- Share feedback and recommendations with Live Ops Managers on tools, process and training
- Support QA team and do CSAT follow ups (on individual case basis)
- Manage all team related HR activities (e.g. absence management, recruitment, probation reviews, disciplinary etc.)
- Establish and maintain daily regular touch points with the team as a whole and individuals on 121 basis via video
- Establish a schedule of communications to create, deliver and maintain a strong team bond
- Act with key stakeholders to ensure the night shift is fully integrated in CRC activities (Events, Huddles...)
- Perform all work in accordance with established Environmental, Health and Safety procedures and regulations
- Participate in Tier Meeting Process at 7AM/PM. Dayshift has secondary meeting at 9AM
Education
Naropa University
2000 - 2004
School's Degree in Performance
Professional Skills
- Strong analytical and problem solving skills. Ability to multi-task and work within deadlines
- Strong MS Excel, MS Word, and Outlook experience
- Assist in training and/or coordination of training for Technicians of all skill levels
- Experience with escalation management and managing projects to established SLA’s
- Strong SAP knowledge and understanding of distribution processes
- Experience working with teams successfully
- Communicate effectively with all Team Leads, Supervisor(s) and Plant Management
How to write Shift Team Lead Resume
Shift Team Lead role is responsible for training, database, reporting, manufacturing, auditing, health, spanish, sap, logistics, inventory.
To write great resume for shift team lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Shift Team Lead Resume
The section contact information is important in your shift team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Shift Team Lead Resume
The section work experience is an essential part of your shift team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous shift team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular shift team lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Shift Team Lead resume experience can include:
- Complete daily production scheduling as outlined by plant management
- Drive the 5S Housekeeping Process throughout the shift and maintain GMP standards
- Responsible for ensuring that Fork Lift Operators are trained and maintain their certification
- Responsible for ensuring that the appropriate people are trained in LOTO and that they recertified per company procedures
- Ensure quality checks are complete and address issues with greater than 4 hours of duration
- Complete Safety audits monthly. Ensure compliance with all regulatory programs
Education on a Shift Team Lead Resume
Make sure to make education a priority on your shift team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your shift team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Shift Team Lead Resume
When listing skills on your shift team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical shift team lead skills:
- Establish and maintain effective working relationships with fellow employees
- Manage inventory flow, identify and accurately report finished goods, WIP, scrap and raw materials
- Understanding of network routing and switching protocols
- Utilize Power Industrial Trucks (PIT) and other material moving devices including carts, pallet jacks and the floor scrubber
- Knowledge of general 3PL or Warehousing Distribution functions
- History of leading warehouse employees
List of Typical Skills For a Shift Team Lead Resume
1
Skills For Team Lead-night Shift Resume
- Proficient in Microsoft Office - Word & Excel
- Intermediate knowledge with Excel
- Knowledge of all stations in the specified area
- A history of above average performance
- Read and interpret variety of Standard Operation Practices (SOPs), and work instructions, with minimal instructions
2
Skills For QC Team Lead-nd Shift Resume
- Investigate all safety incidents, complete appropriate paperwork, make proper notifications and enter information in safety database (Gensuite). Provide first aid response and/or coordinate initial care
- Schedule shift to ensure proper coverage. Post overtime and schedule overtime as needed. Enter Time and Attendance in SAP PPK daily. Contact people directly when necessary for coverage
- Evaluate work performance and provide the appropriate coaching as necessary
- Utilize SAP PTP to run reports and enter data related to OEE, downtime, shift deficiency, production pounds, etc
- Utilize Excel to evaluate data, run reports, report out information and ensure alignment with business objectives
- Train staff on monthly compliance topics
- Walk squat and ben over for intervals of 15-30 minutes
3
Skills For CS Night Shift Team Lead Resume
- Inform workers of management conditions of work, rules and regulations guiding the establishment to ensure that they adhere to company policies, and take disciplinary measures against workers who are found wanting
- Constantly inspect all work equipment to identify shortages and damages, and relate findings to management for quick resolution to enable smooth flow of operations
- Check all outgoing stocks to ensure that they are in good condition and make sure that all documents are accurately signed for proper documentation
- Oversee employees in a logistics setting and ensure high levels of production
- Give workers detailed feedback on their level of performance most especially when they are not performing up to company expectations, in order for them to sit up and do better
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