Specialist, Application Support Resume Sample
Martin Gerhold
882 Chance Field,
Philadelphia,
PA
+1 (555) 751 3938
Work Experience
Specialist, Production Application Support
11/2016
-
PRESENT
Dallas, TX
- Extensive knowledge of Customer Relationship Management, Document and Data Management
- Strong oral and written communication skills as well as strong analytical skills
- Experience in an hands-on application support/ tech lead role
- Experience in providing services to agreed SLA’s and OLA’s
- Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins)
- Participate as a project team member in supply chain improvement initiatives, including system upgrades
- Execute activities which optimise the SA Energy Supply Chain
- Generation of BRS, Functional and Technical specifications
- Provide first-line support across the SC value chain, including systems and super-user support
Olh-application Support Specialist
04/2012
-
07/2016
Chicago, IL
- Supporting of all user profile and access issues
- Operate & Maintain a database of helpdesk requests
- In collaboration with GRC, resolve SAP role conflicts and in the creation of new SAP user groups
- Test system changes and co-ordinate change management practices
- Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make
- Primarily based at a key customer site but willingness to travel (internationally)
- Professional knowledge of Windows Server operating systems
- Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running
- Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions
Product & Application Support Specialist
11/2009
-
12/2011
Phoenix, AZ
- On handling EDI or Supply Chain or delivery systems
- Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
- Experience in Application support working in a globally distributed team
- Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows
- Multi-task and manage multiple assignments in a fast-paced start-up environment
- Program and script tasks as required
- Use effective communication/interpersonal skills to deliver excellent customer service
- Escalate risk/issues to Manager or Senior analyst
- Take full ownership and follow up on project/s assigned
Education
Washington State University Vancouver
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated verbal communication skills (both in groups and one-on-on interaction) and teaching skills
- Possesses good organizational skills and time-management skills
- Have strong interpersonal skills and the ability/willingness to effectively communicate
- Can demonstrate customer management skills having the ability to drive outcomes & manage customer expectations,
- Excellent communication skills with the capability to listen and influence stakeholders,
- Proven track record of Supply chain experience and SAP SD, SAP MM experience
- Possesses above average problem solving skills
How to write Specialist, Application Support Resume
Specialist, Application Support role is responsible for customer, analytical, technical, english, telephony, mainframe, training, integration, database, security.
To write great resume for specialist, application support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist, Application Support Resume
The section contact information is important in your specialist, application support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist, Application Support Resume
The section work experience is an essential part of your specialist, application support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, application support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, application support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist, Application Support resume experience can include:
- Build strong and effective working relationships with peers, management, customers, and outside vendors
- Prior experience with troubleshooting at the application level
- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
- Effectively communicate problems and resolutions to various levels of the organization
- Proven development/support experience in large-scale, enterprise-style financial services applications
- Previous experience in troubleshooting & supporting applications running on Linux
Education on a Specialist, Application Support Resume
Make sure to make education a priority on your specialist, application support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, application support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist, Application Support Resume
When listing skills on your specialist, application support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist, application support skills:
- Good time keeping, task management and organizational skills
- Demonstrates fiscal responsibility by effectively using Partners resources
- Communicates Effectively: Actively listens and shares relevant information. Excellent communication – written and oral. Contributes to the culture of inclusion
- Learn new concepts quickly and effectively increasing knowledge base technically and
- Learn new concepts quickly and effectively increasing knowledge base technically and theoretically
- Apply technical and functional knowledge, analytical and problem solving skills to resolve client issues
List of Typical Experience For a Specialist, Application Support Resume
1
Experience For Specialist, Production Application Support Resume
- Review all non-functional requirements prior to release ensuring there is no impact to other applications and ensuring the right infrastructure is in place
- Maintain good working relationships with internal departments as well as 3rd party vendors
- Creating and delivering system configuration to application related systems
- Participating in long range planning, technology research, and future systems analysis for system environment changes
- Working understanding of ITIL processes
2
Experience For Olh-application Support Specialist Resume
- Working knowledge of the specific technology/tools/applications relevant to both the particular focus area and to a customer service environment
- Working with application developers, quality assurance, and operations to support customer-specific production systems
- Understand and maintain application monitoring and performance tuning tools to identify anomalies quickly
- Review technical issues, by troubleshooting and reviewing logs to identify technical issues
- Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or
- Very customer service oriented, focusing on ‘white glove’ service
- A desire to be a part of a sales process at a growing company
- Knowledge of iSeries (AS/400) basic troubleshooting
3
Experience For Product & Application Support Specialist Resume
- Lead deploying new software updates/fixes and deliver changes that keep the service/tool “state of the art”,
- Responsible for testing, configuration and operational support,
- Pro-actively provides advice, support and monitoring to be ahead of potential issues; as well as be
- Call Center front-line customer facing position that supports and configures the hardware and software used in government system implementations
- Log Analysis and remote support of related hardware and software using Linux based tools
4
Experience For Support Application Specialist Resume
- Monitor Motorola Solutions CallWorks Infrastructure using a variety of tools. Take appropriate action to meet service level agreements
- Certified in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders and/or Clindoc, ADT, or Willow
- Provide architecture recommendations, debugging and problem resolution assistance to the Infrastructure and Application development teams
- Create scripting to automate common tasks with languages such as shell, Perl, Ant or Python
- Provide Application Server best practices training for application development teams as needed
5
Experience For Specialist Application Support Resume
- Create and debug scripts for automating day to day tasks and deployment
- Define and document ongoing administration and maintenance tasks
- Maintain and optimize operating system options and configurations
- Ensure adherence to the IS department’s Sarbanes-Oxley and other regulatory compliance requirements and follow all testing and verification guidelines
- Perform technical ""triage"" to confirm understanding of the request/issue, business impact and general level of effort to resolve
6
Experience For Application Support / Development Specialist Resume
- Manage and track sub-tasks across technical teams as needed using the firms service management solution platform
- Identify trending issues and suggest proactive action to reduce ticket volume and repetitive requests
- Deliver against standard operating procedures and target performance metrics
- Track and manage lite projects in the form of IT Maintenance initiatives by coordinating
- Passionate about client facing
- Performs troubleshooting at the application level
- Individually responsible for delivering technical diagnosis and solution prescription within his/her specific technology expertise and assigned applications
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis
- Manage, support, and resolve complex technical issues arising in a calm and efficient manner
7
Experience For Line Application Support Specialist Resume
- Ensure there are no issues when moving into the production environment
- Manage open tickets and resolution times to ticket SLA’s
- Primary focus is to provide first call/touch technical assistance, support and troubleshooting to internal staff in the use of the various corporate applications and in-house developed clinical applications. Thisincludes, but is not limitedto
- Monitor, manage and provide reporting of ticket status, escalations, issues, etc
- Provide white-glove ‘top tier’ technical and non-technical support for all internal clients
- Provide technical and customer relations leadership with a focus on high quality service
- Manage and implement work related goals established by the Director of Technology Services and Support
- Understand Horizon Media’s direction, structure, and requirements, to assist management in identifying and delivering the best possible technical solutions for all areas of business
8
Experience For IT Specialist, Application Support Resume
- Have an understanding of Horizon Media’s and reporting tools
- Technical liaison between application vendors’ support channels
- Design and development of solutions to meet business requirements/objectives,
- Technical support for the resolution of complex application/service problems,
- Continuous improvement and simplification of service architecture and infrastructure,
- Maintain vendor information in our matter management application
- Trouble-shoot and provide end-user support for our matter management and document management applications
- Centralized management for new hires and terminations
9
Experience For Rates / KDB Application Support Specialist Resume
- Provide exemplary Tier 1 technical support in a timely manner
- Document all reported issues and progress made, see issues through to resolution via case management software
- Escalate incidents that cannot be resolved based on specified time frames to relevant team members
- Take ownership of reported technical issues. Identify, communicate, and utilize appropriate resources to resolve respective issues
- Document and distribute Major Incident Review Reports at end of shift to next shift representative
- Become a knowledge expert to update and maintain data integrity of various internal database systems used by Motorola Solutions Emergency CallWorks
- We expect all candidates to be able to perform tasks with minimal supervision
- Become familiar with Motorola Solutions Emergency CallWorks policies and services
- Comply with Motorola Solutions quality and security policies
10
Experience For Application Deployment & Support Specialist Resume
- Have the drive to work closely with all other relevant teams to maximize all opportunities
- Provide support and education with Epic clinical and complementary application issues, oncall, and at-the-elbow with BWHC/BWFH end users
- Successfully install and configure JEE Application Servers(Tomcat, JBOSS,
- Websphere) , WebSphere MQ, WebSphere Portal
- Setup and configure clustered JEE applications
- Install and configure IBM HTTP Server and Apache server software and modify server software configuration as necessary
List of Typical Skills For a Specialist, Application Support Resume
1
Skills For Specialist, Production Application Support Resume
- Experience navigating directories, troubleshooting, and log analysis on Linux operating systems,
- Experience in and Monitoring and Alerting environment
- Experience and knowledge of automation and monitoring products on a large scale, covering both systems and application platforms
- Previous application support experience, including trouble shooting / Root Cause Analysis
- Experience developing and supporting Java and Sybase applications
2
Skills For Olh-application Support Specialist Resume
- Experience in (Express) Finance, specifically Billing and Pricing Application (Advantage)
- Inspire Others: Inspire people to deliver program mission, demonstrate the passion for the business and give people a reason to believe anything is possible
- Application development experience using Microsoft.NET Framework with C#,
- Possesses good work habits, including ability to work well with others
- Experience using products such as Websphere Portal with WCM enabled, WebSphere MQ
- Previous business analyst / application architecture experience in successfully delivering complex technology solutions within a defined SDLC
- Experience supporting level 1/2 unix applications
3
Skills For Product & Application Support Specialist Resume
- Experience providing L1/l2 unix application support
- Experience supporting core java applications
- Experience in software development, testing or support environment
- Comfort and experience working in a fast paced, high volume environment
- Previous experience working with a CRM such as Saleforce.com
- IT troubleshooting experience
4
Skills For Support Application Specialist Resume
- Ensure documented management approval is secured prior to making any changes to a production Environment
- Leverage knowledge of application, underlying technical environment and support resources to determine effective strategy
- Contribute to the success of the team by sharing experiences, lessons learned and best practices
- Ensures IT priorities related to application sun-downing, improvements and CPU reduction is completed
- Previous experience with Forwarding business
- Experience or eagerness to learn Live Chat/Chat Bot/AI technologies,
- Four years of experience in a large-scale Information Services environment
- Strong knowledge of JEE technology (Websphere, Tomcat, JBOSS)
5
Skills For Specialist Application Support Resume
- Unix and SQL experience
- SQL and Unix experience
- QL and Unix experience
- + 2 years’ work experience in SAP FICO
- Troubleshoots, reports and validates end-user reported problems
- More than 3 years’ relevant systems experience
- Work experience in a high volume IT Call Center
- Experience in application support required
6
Skills For Application Support / Development Specialist Resume
- Experience in release management required
- Overall relevant work experience
- Self starter with high attention to deal and a strong work ethic
- HP ALM experience is an advantage (Formerly HPQC)
- Tware experience
- Experienced in Epic clinical workflows and functionality
- Clinical care delivery experience
- Experience in Epic implementation and support
7
Skills For Line Application Support Specialist Resume
- Validate / troubleshoot connections to back-end resources
- Produce and maintain a proactive Availability plan that prioritizes IT availability improvements
- Maintain current knowledge and skill level appropriate with Shaw Goals
- Responding to escalation from Tier 1 teams within specified timing in order to restore service
- Rotating weekday / weekend / overnight On-call coverage required as business needs dictate
8
Skills For IT Specialist, Application Support Resume
- Programming Languages (Cobol, SQL, JAVA, Assembler, Perl)
- Support with small enhancement projects creating schedules, reviewing milestones and ensuring QA defects have been reviewed and fixed
- Install, assemble and deploy JEE applications using the admin console and configure automated deployment processes using Ant scripting
- Perform troubleshooting and diagnostic tracing of running applications
- Company sponsorship of various sports and social clubs (e.g. football, tennis, golf, shooting, yoga, running and many more)
- Responsible for providing set-up, troubleshooting and support of Find It/Capture It application
- Responsible for monitoring various reports and providing follow-up (i.e., incorrect provider mnemonics, diet and allergy rejections)
- Identify opportunities to use the toolset to drive automation and change within the organisation, focusing on improving service quality and automation
9
Skills For Rates / KDB Application Support Specialist Resume
- Assist with project management of various application driven projects, including upgrades, new implementations, user training, etc
- Continuously improve the service/tool by gaining insights using innovative customer engagement,
- Problem definition, root cause analysis, and solution development utilizing incident and problem management systems ensuring service levels agreements are met,
- Support JEE development teams during application Development, Quality Assurance, User Acceptance, Staging and Production
- Competitive salary and employee banking benefits
- Solves problems: Provides innovative solutions considering facts, data and risks
- On-going professional and technical trainings/certifications
- Work with the Incident Lead to manage outstanding issues across teams
- Identify and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence
10
Skills For Application Deployment & Support Specialist Resume
- Provide production support (respond and resolve tickets, scheduling changes)
- Identify and promote champions within the towers who act as local SME’s for our tooling and promote alongside us
- Identify and work with key application leads, stakeholders and “process” leads (e.g. major incident managers) to drive adoption and maturity across all tooling
- Sets challenging goals and works diligently to achieve or surpass them
- Promotes change as necessary in a continually improving organization; is enthusiastic and optimistic in the face of change
- Environment understanding of database systems (DB2, Sybase, SQL)
- Environment understanding of TCP/IP
- Environment understanding of SNMP and MIBs
- Environment understanding of DHCP, DNS and SMTP
List of Typical Responsibilities For a Specialist, Application Support Resume
1
Responsibilities For Specialist, Production Application Support Resume
- Experience using OpenSUSE
- Excellent verbal and written communications and ability to interact with all levels of the organization
- Provide in depth application support via assorted media including telephone and online collaboration and chat tools
- Fast learner and someone who’s exploring opportunity to learn new technologies
- Microsoft Operating Systems (desktops and servers)
- UNIX (IBM AIX or Linux) Operating Systems
- Manufacturing environment: AIX, Windows Systems and Architectures, Office Network, Printers, Servers Phone System
2
Responsibilities For Olh-application Support Specialist Resume
- Expert in writing SQL queries and Shel scripts
- Participates in providing the required support necessary to implement, optimize and maintain the facility’s technological applications
- Actively participates in the implementation and upgrading of clinical applications
- Provides end-user support and training on Meditech and various applications
- Responsible for managing CenTrak badges and database
3
Responsibilities For Product & Application Support Specialist Resume
- Responsible for managing Vocera database
- Responsible for maintaining eHealth information in Meditech
- Provide SME knowledge on all monitoring and automation tools within the team
- Cognitive (“learning”) software
- Web application monitoring
- Open and manage IBM Problem Management Records (PMRS) and collect information as needed to resolve issues
- Develop and execute performance analysis plans
- Apply fixes and feature packs to Application Servers (Tomcat, JBOSS, Websphere)
4
Responsibilities For Support Application Specialist Resume
- Provide trend analysis of the availability, reliability and maintainability of IT components
- Participate regularly in business-oriented and technical projects, task forces, and status meetings, and become involved in business strategy discussions as early as possible
- Report directly to the Manager of Availability Management
- Plan, schedule, and implement projects on time
- Apply knowledge and practice of Shaw Information Systems Methodology
- Evaluate and implement assigned change requests
- Develop and maintain standards for systems management documentation
- Provide technical advice and assistance to Shaw personnel
5
Responsibilities For Specialist Application Support Resume
- Perform all activities within the established plans and schedules
- Negotiate timelines and communicate output to ensure customer expectations are met
- Deliver customized solutions and configurations in accordance with agreed schedules, procedures and standards
- Collaborate with colleagues within and across departments and drive completion of tasks
- Escalate risk and issues to Senior colleague or Manager
- Take full ownership and follow up on projects assigned
6
Responsibilities For Application Support / Development Specialist Resume
- Seek and respond to feedback
- Contribute to support knowledge base
- Proficient in SQL, SQL Server, XML/XSLT
- Knowledge of software development concepts and life cycles
- Diagnose and troubleshoot technical issues using resources that include personal technical ability, run book, solution database, diagnostics flow charts and senior members
7
Responsibilities For Line Application Support Specialist Resume
- Provide input to change control implementations, backup and roll-back plans
- Utilize and contribute to robust procedures and processes within the TechOps team
- The Smart Public Safety Solutions Support System Technologist is a front-line customer facing position that supports and configures the hardware and software used in government system implementations
- Providing guidance, assistance, coordination and follow-up on complex problems, while ensuring their resolution including documenting the application workflows to create the ability to identify issues at their different layers within the application architecture
- Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
- Develop reports that provide trending statistics to track and manage application health and support service performance
8
Responsibilities For IT Specialist, Application Support Resume
- Company’s working structure, policies, mission, and strategies; as well as the firm’s Business Units (BU) and operations
- Analyze and resolve application issues
- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
- Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost
- Actively participate in Change management process with view to manage risk in production environment
- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
- Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
- Experience with two or more of the following technical tools is required: Solaris, Windows, Red Hat Linux, Autosys/Tidal Scheduling, FeedHub, Tumbleweed File Transfer or related hardware and software applications
- Passionate innovators, creators, collaborators, and leaders who are up for the
9
Responsibilities For Rates / KDB Application Support Specialist Resume
- International projects, related to various models of construction machine, in company with certain recognition on the market
- We welcome knowledge of Citrix or ITIL Certification
- Knowledge of HTML and web page design (JavaScript, CSS, document object model); XML and web services
- Takes initiative, keeps promises, honors commitments, and takes responsibility for own actions or mistakes
- Network Equipment & Software (Cisco routers/switches and Cisco works)
- Storage Area Network environment
- Local area and wide area networks (LAN/WAN)
- Directory Services Software (LDAP, Microsoft Active Directory)
10
Responsibilities For Application Deployment & Support Specialist Resume
- Third Party products or software tools (Distributed, Network or Mainframe)
- J2EE Applications & Web servers (Distributed or Mainframe)
- Enterprise Service Bus (ESB) concepts
- High level of personal appearance
- Coordinates and tracks non-employee access
- Work with other application and infrastructure teams to ensure solutions are delivered in accordance with compliance guidelines, and are in line with other bank-wide initiatives. E.g. AWS
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