Specialist, Customer Support Resume Sample
Ben Kirlin
387 Lebsack Crescent,
Houston,
TX
+1 (555) 874 4390
Work Experience
IT Specialist Customer Support
08/2017
-
PRESENT
Philadelphia, PA
- Create supplemental process training to support business operations
- Assist Customer Remarketing Management Team in developing, communicating and executing strategies designed to support Corporate Strategy
- Assist Customer Remarketing Management Team in developing, communicating and executing operational support materials that assist the teams in meeting KPIs
- Evaluate and enhance existing training plans and/or curriculum to maximize department performance
- Conveys best practices and guides customers’ integration requirements
- Provides set-up and updated integration workflows and field mappings in the Scribe system to implement customer’s integration system
- Experience with Scribe or other integration platforms
- Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
Clinical Specialist Customer Support
03/2014
-
02/2017
Chicago, IL
- Work in a customer facing capacity to provide live webcast & virtual show monitoring and platform trainings
- Experience with Adobe Creative and Microsoft Office suites
- Ensure the customer’s voice is heard throughout the escalation process
- Monitor and anticipate customers’ needs throughout the process, make appropriate suggestions for solutions to the customer and take whatever steps necessary to ensure concerns are addressed by serving as the accounts primary communication liaison between customers and other FedEx Trade Networks functional areas to ensure a superior customer experience
- Take inbound customer service requests; answering technical support tickets via mHelpDesk, in a timely manner
- Pro-active outreach to new customers via email and phone
- Verify the accuracy and validity of consumer service requests; help users resolve issues
- Respond to and follow up with technical support inquiries via email and phone
Specialist, Tech Customer Support
06/2011
-
10/2013
Houston, TX
- Answer customer questions and successfully negotiate issues related to upgrading and renewals
- Participate in meetings and ongoing training sessions
- Provide the highest level of customer service to every caller
- Experience in a customer service or call center setting
- Excellent problem-solving skills and the ability to learn mHelpDesk products
- Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and chat
- Familiarity with home improvement projects or contractors helpful, but not required
Education
Cabrini University
2005 - 2010
School's Degree in Management
Professional Skills
- Web-savvy individuals with excellent written communication skills
- Proven experience in phone support
- General computer skills: MS Office, Windows, Adobe, Excel, ERP system
- Conflict management skills and ability to deliver difficult messages verbally
- Being able to respond effectively to escalated customer complaints received via the site RAC form, email, and occasionally by phone
- Effectively identify problems and issues by performing relevant research using the appropriate tools and determine the correct solution for the new customer
- An Ability to multi-task and manage time effectively in order to meet required individual and team metrics; ability to adjust to fluctuating workflow
How to write Specialist, Customer Support Resume
Specialist, Customer Support role is responsible for government, training, integration, database, purchasing, security, shipping, payroll, analysis, research.
To write great resume for specialist, customer support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist, Customer Support Resume
The section contact information is important in your specialist, customer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist, Customer Support Resume
The section work experience is an essential part of your specialist, customer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, customer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, customer support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist, Customer Support resume experience can include:
- Excellent customer service, interpersonal and presentation skills, required
- Validates paperwork received for all employee actions including, but not limited to, new hires, pay, job and title changes, transfers and other transactions
- Previous experience in a role with troubleshooting technical and IOT and connected devices
- If substituting education for Specialized Experience, include transcripts
- Teammates operate in a fast-paced environment, supporting customers via reactive inbound phone calls
- Handle highly sensitive issues without divulging customer information to either the reporting member or the member being reported
Education on a Specialist, Customer Support Resume
Make sure to make education a priority on your specialist, customer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, customer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist, Customer Support Resume
When listing skills on your specialist, customer support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist, customer support skills:
- Good Listening and speaking skills. Excellent telephone communication skills
- Strong computer skills including Excel and Access, required
- Multi-task and manage time effectively in order to meet required individual and team metrics; ability to adjust to fluctuating workflow
- Navigate the internet effectively
- Able to abide by the core value of providing an exceptional customer experience
- At least a year of customer service experience, preferably in a call centre, internet, online shopping, or financial field
List of Typical Skills For a Specialist, Customer Support Resume
1
Skills For IT Specialist Customer Support Resume
- Make updates to customer accounts if applicable including subscriptions, refunds, blocking accounts, and any other necessary transactions
- Performs ongoing assessment of customers’ needs and problems as identified through call reports, input from field-based specialists and trainings on-site
- Advanced medical product knowledge to include surgical requirements, surgeon /customer preferences, and customizes set configurations. Responsible for handling inbound patient calls, researching and resolving issues in order to receive maximum profitability for clients
- Work in a fast-paced, high energy call center environment without being distracted
- Follow written directions and relay talking points
2
Skills For Clinical Specialist Customer Support Resume
- Performance metrics include average handle time, average speed of answer, and after call work time as well as achieving high customer feedback scores
- Research and document accounts. This requires working knowledge of the Match product and related features
- Assist in ensuring 3PL KPI’s are met
- Follow-through, ability to take direction and willingness to learn
- Employee required to complete Security+ certification within 6 months of hire date
- Sit or stand for an 8-hour shift
- Hear and talk on a phone head/hand set
- Have a work hard/play hard attitude
3
Skills For Information Technology Specialist Systems Administration Customer Support Resume
- Administrative support; with at least 1 year in a customer support role
- This role works out of our Conshohocken offices
- Would need to have proficiency in Thai and English
- Research and investigate information quickly, view information from alternative perspectives
- Make a decision based on information available
4
Skills For Specialist, Tech Customer Support Resume
- Hold oneself accountable to policies, metrics, processes and standards
- Initiate and receive phone calls to sellers and/or members of the eBay Community that impact the site security
- Analyse account history and trends to make sure appropriate limitation decision is made on the account and transaction
- Make certain all items are processed in adherence to established policies, procedures, quality standards, and site Terms of Use, as well as within the promised response time
- Relay any trends of potential defects or other patterns noticed to Customer Support Management
5
Skills For Product Specialist Probiotics Product & Customer Support Resume
- Make certain all issues are processed in adherence to established policies, procedures, quality standards, and site Terms of Use, as well as within the promised response time
- Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. (UNOFFICIAL TRANSCRIPTS REQUIRED) ~OR~
- Permanent change of station (PCS) allowance are authorized, but DoD National Relocation Program (DNRP) services are not authorized
- Assist with operational best practices – help setup or revise SOP’s
- Provide customer service for Athlinks/ChronoTrack’s web-based applications to participants, event directors and timers over the phone and through email
- Evaluate a customer’s account and situation to provide accurate information to their specific problem or concern. Reliably follow up with customers on issues that were not able to be resolved during a single contact. Be empathetic to customer concerns and display a sincere desire to serve
6
Skills For Customer Support & Logistics Specialist Resume
- Assists in training staff in processing requirements, procedures, policies and transactions
- Collect required information to complete on-demand checks (including final pay.)
- Work as a team member focusing on customer service
- Assist with the implementation of programs, policies and services provided by Human Resources by acting as an employee's first line of contact
- Knowledge and understanding of HR, Benefits, or Payroll, required
7
Skills For Customer Support Help Desk Specialist Resume
- Performs Managed Care data changes. Completes Managed Care related transactions requiring specialized expertise
- Inputs contracted rate changes requiring manual data entry
- Assist with the implementation of programs, policies and services provided by Human Resources by acting as an employee’s first line of contact
- Areas of support include
- Ii) Addressing concerns with account security & management, common account issues (e.g., restrictions, suspensions, payment holds, identity verification, and concerns with linked account), common buyer rules & policies (e.g. buyer risk management, bad buyer experiences), common seller policies, high risk accounts, fraud, and appeals
8
Skills For Customer Success Support Specialist Resume
- Use procedures, policy manuals, knowledgebase and other reference materials to assist in answering employee/manager inquiries and resolving employee/manager issues
- Communicate Human Resources, Benefits, or Payroll objectives, policies, procedures, and government regulations, including proper utilization of the Employee Service Center
- Complete simple Human Resources, Benefits, or Payroll related transactions
- Forward employee inquiries when specific, in-depth functional knowledge is required
- Use email or mailroom to forward required HR, benefits and tax forms to employees related to personal changes
- Document all employee inquiries, issues and transactions
- Recognize unusual events or consistent problem areas and work with Team Lead to resolve
9
Skills For Customer / Provider Support Specialist Resume
- Suggest methods to update, simplify and enhance processes, procedures and technologies
- Perform daily review of Frequently Asked questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries
- Review call management database for knowledge transfer of other specialists' case resolution
- Researches and resolves escalated Managed Care and management inquiries. Utilizes various reference materials and sources as needed
- Populates and updates transaction database to track received inquiries
- Reviews Managed Care audit reports and makes necessary corrections
- Communicates policies, procedures and government regulations in response to inquiries from employees and managers
10
Skills For Customer Service Account Set Up Support Specialist Resume
- Review call management database for knowledge transfer of other specialists’ case resolution
- ORM (Entity Framework)
- Ii) Research and evaluate each customer’s listing and situation to provide accurate information, appropriate education and resolution to their specific violation, problem or concern, reliably follow up with customers on issues that were not able to be resolved during a single contact, and successfully be able to balance eBay expectations with customer expectations
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