Store Operations Manager Resume Sample
Shad Ritchie
12376 Alisa Neck,
Chicago,
IL
+1 (555) 910 7979
Work Experience
Store Operations Manager
04/2016
-
PRESENT
New York, NY
- Reports to Store Manager
- Some interaction with vendors and Corporate visitors
- Ensures the delivery of field workload is completed timely, proactively, and meets general requirements for workload demand
- Evaluate and recommend modifications to in-store processes
- Leverages experience and best-in-class retail knowledge to influence implementation, and continuous improvement with all processes
- Identify, recommend, and lead the development of store initiatives and strategies to improve store productivity and customer service
- Facilitate continuous improvement and development of store operations and processes thru simplification and optimization
- Work closely with the Senior Manager of Store Operations to ensure Best Practices are current and in sync with optimization initiatives
Seasonal Store Operations Manager
07/2009
-
12/2015
Houston, TX
- Project management of multiple complex projects that have cross-functional dependencies
- Improved business results and a better Guest Experience through programs such as Multi-Channel, Innovation Strategy, and the Focus Store Program
- Merchandise presentation and visual execution with individual stores on remodel/new store projects, juvenile rotations, Spring/Fall resets and other merchandising initiatives
- In stocks on weekly Ad product, balancing seasonal/hot goods, remodel/new stores, and identifying specific needs within the region to support sales
- Proper inventory flow to include the managed flow process with MP&A and Logistics
- Providing leadership and consistent execution of the Ad Set process and operational feedback on how to improve our promotional activity
- Responsible for maintaining the brand’s operating standards,policies, and procedures and ensuring that they are well documented and communicated within the brand
- Develop tools, audit processes and compliance programs to evaluate the overall effectiveness of the standards at the local level for both the Licensed Operator and field leader
- Analyze key performance indicators to identify gaps in brand standards and execution. Provide feedback to the field on how to improve overall results
Store Operations Manager Paris
12/2002
-
03/2009
Chicago, IL
- Assist in the preparation of DMA action plans at the LO level (collaborating with the Business Consultant)
- Train new field leaders on the Pearle Excellence Review, CAMS tool and store visit cadence
- Partner with the Asset Management department to facilitate Business Practice Reviews in the field and communicate results with appropriate action steps
- Support the Store Manager with all policies and procedures to streamline and safeguard the store, to ensure the efficient running of the store, both front and back of house
- Manage the sales floor efficiency through operational support roles i.e. Cashiers, Store Assistants and PT helpers to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
- Leads the annual budget planning process by reviewing historical performance, allocating appropriately to support growth, and forecasting shifting needs as the store portfolio and labor requirements change
- Creates and communicates store, district, regional, and divisional sales and labor plans. Develops short and long-term strategies to maximize productivity by providing optimal scheduling by store and to leverage controllable costs by identifying and implementing operational efficiencies
- Monitors variances to plans on a weekly basis, incorporates learning's into quarterly budget updates
Education
National American University - Albuquerque Campus
1997 - 2002
Bachelor's Degree in Management
Professional Skills
- Excellent communication skills with strong collaboration and interpersonal skills
- With good command skills, problem solving skills and time management
- Ensure all service support areas operate at high standards to achieve best shopping experience
- Digitally aware. Deep knowledge of MS Office and proven experience in clienteling, payments and warehouse management systems and tools
- Exemplary writing/journalist skills and the ability to translate ideas into a fun and easily understandable context
- Brilliant organizational, interpersonal and communication skills
- Retail experience or equivalent work experience
How to write Store Operations Manager Resume
Store Operations Manager role is responsible for interpersonal, design, retail, training, security, compensation, reporting, digital, travel, events.
To write great resume for store operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Store Operations Manager Resume
The section contact information is important in your store operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Store Operations Manager Resume
The section work experience is an essential part of your store operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous store operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular store operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Store Operations Manager resume experience can include:
- Apply critical thinking skills in all situations
- To take ownership of and effectively handle customer complaints and comments escalating to the Flagship Store Manager as appropriate
- Maintain collaborative partnerships and negotiate effectively with internal colleagues
- Analytical skills to identify potential obstacles or opportunities to drive the business
- Experience in similar industries, with good command of store operations workflow
- Experience selecting, training, performance management of staff, sales building, labor allocation &
Education on a Store Operations Manager Resume
Make sure to make education a priority on your store operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your store operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Store Operations Manager Resume
When listing skills on your store operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical store operations manager skills:
- Proven excellent client service and stock management skills
- Computer proficient: MS Office skills with strong emphasis on Word, Excel, In Design and Photoshop
- Highly motivated, self-starter with strong interpersonal and project management skills
- Proven strong operational performance within a high volume and high turnover retail environment
- Demonstrated passion for leadersip and people management skill
- Experience with driving sales and meeting targets, interpreting reporting data, managing budgets, and controlling expenses
List of Typical Experience For a Store Operations Manager Resume
1
Experience For Seasonal Store Operations Manager Resume
- Actively participates in weekly cross-functional business review meetings
- Sets short and long term goals to leverage payroll and maximize results in all stores. Introduces tools, reports, and measures to maximize labor productivity through scheduling and other operational efficiencies
- Develops reporting and recaps to track all store level KPIs. Provides easy to use dash boards and reviews to all relevant business partners on a timely basis, with the goal of eliminating the manual tracking of store level data
- Direct all functions related to in-store merchandise assortments
- Support implementation of merchandise presentation
- Plan and coordinate major floor moves/renovations
2
Experience For Store Operations Manager Pearle Vision Resume
- Create and maintain a positive work environment for direct reports
- Higher Diploma or above educated in Business Adminstration or related discipline
- Action oriented, well-organized and sensitive to figures
- Proficient in Microsoft Words, Excel and Power-point
- Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with
- Understands the behaviour and patterns of the store’s operations, draws conclusions from this and makes relevant
- Willingness to relocate and evolve in the organization
3
Experience For Store Operations Manager Paris Resume
- Compile and distribute surveys and results
- Track contest and incentive winners and distribute prizes
- Maintain and update online policy and procedure manual
- Update Aeronet Store Line documents and forms
- Update and maintain home office and store phone directory and address list
- Flexible, organized, team player
- Lead the team of store operations specialists and administrator to proactively identify areas of opportunity and address appropriately to allow for better efficiencies within the department and stores
4
Experience For Store Operations Manager Milano Resume
- Manage and develop the Store Operations Specialists to ensure the service level expectations in email/phone call productivity are met daily
- Drive results within the department and mange budgets to achieve department goals
- Collaborate with corporate business partners to manage the stores’ workload and support their needs to successfully execute the various initiatives/tasks
- Strategize on how to better support our internal customers on operational policies, practices, procedures and communications to execute company initiatives and increase compliance
- Recognize opportunities within the department or company to be more efficient, cost effective and stay focused on priorities by providing recommendations and executing tasks to implement improvements
5
Experience For In-store Operations Manager Resume
- Inspire change to find the most efficient way to execute operational initiatives or tasks
- On a quarterly bases visit stores to stay in touch with the day-to-day store experience and best represent the stores’ perspective at the corporate level as a store advocate
- Excellent written and verbal communication skills with the ability to flex to various audiences and communicate upward
- Develop and motivate team members to drive results and meet service level expectations
- Inspire change to find the most efficient way to execute and communicate department/company initiatives
- Solid time management skills to support the store operations team members’ to complete their workload, as-well-as manage personal workload/projects, within the deadlines
- Supervises the work activities of store team members, FT/PT and Temporary including
6
Experience For Dual Store Operations Manager Resume
- Support the Store with all policies and procedures to streamline and safeguard the store
- Develop and implement operational policies and procedures for stores, taken into consideration time and resources optimization and relevance according to local store needs
- Constantly look for ways to improve and streamline processes in the market. Liaise with peers in the cluster and with the Regional HQ team to leverage best practices. Identify and try to eliminate non-value added business activities to improve productivity and profitability
- Be the Customer Ready Environment (CRE) point of reference. Lead CRE execution via training of DM, SM and franchisees. Control effectiveness via DM network, store visits
- Participate in the preparation of business plans by coordinating part of the process and supporting business partners in planning activities. Effectively organize, prioritize and schedule activities to meet deadlines
- Maximize EBIT based on outcome of Labor model/workforce management tool and hit payroll target. Lead compensation cost and provides worked hours – ceiling hours to SM. Monitor & track worked hours, productivity per hour and compensation cost for the markets
- Improve constantly staff productivity, define, implement & monitor labor standards in agreement with Retail Operations HQ
7
Experience For Store Operations Manager Resume
- Lead the operations of Retail stock takes in line with SOX compliance, providing post-analysis and support. Closely follow-up on negative stocks and raise the information when needed
- Languages: German (excellent written & spoken) and English (fluently written and spoken),
- Excellent knowledge of store P&L’s
- Focus on resolving loss prevention issues in stores
- Act as the Super User of the EPOS systems in the management of operational issues and the sharing of the required knowledge among the store teams (including Franchisees)
- Provide operational and control reports
8
Experience For Seasonal Store Operations Manager Resume
- Retail background is mandatory
- Advanced user of MS Office applications, especially Excel
- Pragmatic and commercially driven
- Overall management responsibility for the execution and operational excellence of the entire store
- Management responsibility for the store Operations and actively participates in the personnel decisions of Operations team members, including, but not limited to, employee selection, training, discipline, termination and development
- Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service is the priority of interaction with customers
- Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the staffing, training, payroll hours and scheduling of team members
- Manages workforce productivity, efficiency and process improvement projects and initiatives
9
Experience For Store Operations Manager Pearle Vision Resume
- Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations
- Assist Store leadership, District Managers and FSC in all Third Party contracting affecting store operations
- Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook
- Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks
- Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks, and signs off as final approver
- Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members
- Partner with Store leadership and cast in identifying process improvement opportunities
- Maintain all Standard Operating Procedures (SOP) for all operational process
- Successful completion of Academy Leadership University
10
Experience For Store Operations Manager Paris Resume
- Adheres to company work hours, policies, procedures and rules applicable to management-level employees
- Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms
- Occasionally climb or balance, or stoop, kneel, crouch and crawl
- Occasionally lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds
- Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
List of Typical Skills For a Store Operations Manager Resume
1
Skills For Seasonal Store Operations Manager Resume
- Previous experience of managing large teams with a positive leadership and coaching style
- Proven commercial awareness and ability to problem solve in minimising risks and overcoming obstacles
- Proven track record of driving store/district/region results
- Good understanding (spoken and written) of English language
- Experience working in a retail environment with both sales and service targets
- Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets
2
Skills For Store Operations Manager Pearle Vision Resume
- Train, motivate and develop team to ensure effective performance through consistent on-the-job training
- Participate in skill assessment process and develop individual executive performance objectives challenging direct reports to reach optimum performance level
- Attention to detail and excellent organizational abilities, working well under pressure as well as flexible in terms of time-management
- Relevant experience in same or similar role, of not less than 3 years
- Supervise and process goods issue and transfers, store to store transfers and returns to hub
3
Skills For Store Operations Manager Paris Resume
- Proven interest and ability to recruit, train, develop and assess
- Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel
- Working closely with the Store Manager in the planning, completion and analysis of store stocktakes
- Training qualification is advantageous but not essential
- Assisting in regular replenishment of floor stock
- Participate in creating and formatting seasonal meeting materials
4
Skills For Store Operations Manager Milano Resume
- Supervise the stock room and all related policies and processes i.e. deliveries including stock and packaging, dispatches, inventory, tagging compliance etc
- Capable to managing and developing a diverse team
- Completion of store opening and closing procedures when required
- Assist the Store Manager in ordering weekly packaging, based on forecasted sales
- Assist in recruitment, on-boarding and developing all store operational support
- Partner with Store Manager to supervise the Store Operations team, fostering a coaching environment
- Ensure staff grooming and presentation is in accordance with current grooming policy & OHS in BOH
5
Skills For In-store Operations Manager Resume
- Act with composure - dealing with difficult customers
- Management, leadership and coaching
- Proficiently uses basic mathematical computations and applies common sense understanding to carry out instructions in written, oral or diagram form
- Ensure the efficient running of the store, both front and back of house
- Take the initiative and follow through on meeting expectations
- Responsible for delivering profit plan through payroll/non-payroll management
- Ensure best floor coverage to achieve service plans through evaluation of staffing plans
- Handle uniforms, packaging and small stationery’s orders
6
Skills For Dual Store Operations Manager Resume
- Write and coordinate daily/weekly store emails and materials ensuring it is clear and concise to ensure consistency in execution
- Participate in developing store line contests and incentive programs
- Contribute to and edit store line newsletter and merchandising directives
- Influence business partners to deliver the support needed in the areas of Merchandising, Human Resources, Payroll, IT, Omni Channel, etc
- Make decisions by analyzing information or data
- Act as the Store Manager or Assistant Store Manager when appropriate to ensure the efficient running of the store, both front and back of house
- Train and communicate clear analytical and technical data findings to individuals with various levels of understanding and use of the tools
- Put in place and provide necessary Operations reporting
- Complete and manage paperwork for all stock transfers including press loans, corporate gift, damaged stock and staff entitlements
7
Skills For Store Operations Manager Resume
- Monitor and liaise with Asset and Profit Protection on ordering of tags
- Partner with Store Manager to identify the training and development needs of the BOH team
- Cascade relevant company communications to all member of the store team and lead by example when embracing brand messages
- Knowledge of Stock management and stock control operative system
- Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members
- Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets
8
Skills For Seasonal Store Operations Manager Resume
- Effectively presents information and responds to questions from groups of team members, business partners, customers and the general public
- English excellent knowledge (B2 and above)
- Perform under pressure, use good judgment in ambiguous situations, and be flexible/adaptable to change
- Cross-functional project leadership experience
- Proven commercial awareness and ability to problem solve
- Previous experience in a similar stock management role
- Proven background in staff recruitment and development
- Applies common sense understanding and reasoning to make appropriate, timely decisions
9
Skills For Store Operations Manager Pearle Vision Resume
- Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations
- Speaks clearly, positively and persuasively and demonstrates active listening in a variety of situations with team members, customers, business partners and the general public
- Writes reports, business correspondence and procedure manuals
- In partnership with Store Manager, actively participate in the talent selection process for direct reports including office associates, Shoe Lead, Dock Lead (if applicable), receiving team, fulfillment team and front end associates
- Facilitate focused training on operational disciplines including expense control, housekeeping, maintenance, freight processing, fulfillment, Shoe department operations, office operations and front end & checkout
- Excellent problem solving skills; understands how to separate and combine tasks into efficient work flow; breaks work into process steps; anticipates and adjusts for problems and roadblocks, and knows what to measure and how to measure it; can simplify complex processes
10
Skills For Store Operations Manager Paris Resume
- Working with the District Operations Manager and Commercial Support Manager to control resources in line with budgeted costs to ensure Company profitability
- Proactive management of the ‘War Book,’ on a daily basis to ensure development of New, Lapsed & existing customer base to maximise share of wallet
- Project management of complex projects with limited resources and cross-functional dependencies
- Develop and lead people
- Deliver an exceptional customer focused store experience at all times by leading the team on Focus On The Customer behaviours, LYBC -Love Your Body Club - customer loyalty programme) and promotion of our expertise in Skin-care & Make-up
- Ensure team members display and understand the correct customer’s behaviours consistently and confidently
- To achieve sales budget and KPI’s in line with business objectives
- Support the Store Manager/Associate Store Manager with all policies and procedures to streamline and safeguard the store
- Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands
List of Typical Responsibilities For a Store Operations Manager Resume
1
Responsibilities For Seasonal Store Operations Manager Resume
- New Projects: Work with all level of the organization in outlining requirements, testing, delivering the highest level of training, planning and communication. Develop operational training material to support Cast members, Ops trainers, Store Leadership, and District & Regional Managers
- Hot Line On Line: Follow up, priorities and monitor HLOL request order to optimize current process
- Supplies: follow-up, prioritize and control the requests made through Bunzl and Eway to ensure a better service for the stores
- Focus on operations performance that constantly strives to improve customer satisfaction
- Develop partnerships with other Leaders across the entire company to share best practices
- Work cross functionally with other FSC departments to troubleshoot in store operations challenges and act as a liaison on behalf of in store operations
- Work cross functionally with other FSC department to gather, forecast and plan store workload. Need to balance non-selling hours according to the business needs
2
Responsibilities For Store Operations Manager Pearle Vision Resume
- Company Master Calendar: work closely with all level of the organization in updating the calendar with events affecting stores
- Consistently provide tasks and communications to stores to insure necessary tools are provided to stores to run their business. Work with all departments to streamline and modify content as needed to fit stores needs
- Upload and update all documentation on ePlanner and Sephora Central as needed
- Store Weekly notes: Partner with District Managers to gather and execute store weekly notes
- Assist CFO with various Projects based on the needs of the business
- Support the Store Manager with all policies and procedures to streamline and safeguard the store
3
Responsibilities For Store Operations Manager Paris Resume
- Maintain the highest level of Burberry standards within Back of House, office and offsite areas
- Assist Store Manager in support sales floor efficiency through operational support roles to ensure they are effectively supporting the sales floor and enhancing the customer experience and sales
- Support Front of House (FOH) teams to maintain all satellite FOH areas (if applicable to store)
- Execute company procedures around loss prevention (Asset and Profit Protection (APP), and Operations)
- Domonstrate sound commercial and brand awareness
- Technical proficiency with SAP and MS Application
- Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers
4
Responsibilities For Store Operations Manager Milano Resume
- Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, andstore operations policies, procedures and practices
- Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates
- Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule
- Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage
- Walking, handling, reaching horizontally and grasping firmly
- Crouching, kneeling and pushing
- Scheduling, managing expenses
5
Responsibilities For In-store Operations Manager Resume
- Above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting,
- Manage cash and lottery processes
- Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans
- Build relationships with community partners to connect the store
- Apply root cause techniques in order to solve problems
6
Responsibilities For Dual Store Operations Manager Resume
- Support the Store Manager/Store Director with all policies and procedures to streamline and safeguard the store
- Beauty qualification is advantageous but not essential
- Management qualification is advantageous but not essential
- Proficient with basic technology
- Reviews departmental reports (daily, weekly, monthly) to stay informed of the department’s sales performance
- A genuine interest or background in the heath, beauty, cosmetics and/or aesthetics sector
- Hay Grade 8
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