Student Manager Resume Sample
Remington Boehm
6328 Ophelia Expressway,
Philadelphia,
PA
+1 (555) 465 3471
Work Experience
Manager, Student Services
11/2015
-
PRESENT
New York, NY
- Manage and oversee the ethical use of area budgets
- Assist with budget preparation and development. Develop short and long term goals for areas of responsibility
- At least one year of management experience in Student Personnel, Higher Education Administration or related area
- Outstanding customer service skills with 3+ years of customer service or related experience required
- Experience with INS, ADA, VA, and teaching, desired
- PC skills and proficiency with word-processing, spreadsheet, and web-based search engines and applications required
- Strong financial aid experience with specific knowhow in the application of FERPA laws in a college/university environment and in the application of federal regulations in the financial aid programs
Graduate Student Services Manager
11/2011
-
09/2015
Detroit, MI
- Working familiarity with the utilization of financial aid software such as ProSAM
- Academic counseling and/or student finance experience desired
- Act as Pearson’s on-campus Retention subject matter expert, participating when needed in Academic Partner meetings
- Model the company’s core values
- Maintain department’s budget for assigned location(s)
- Lead the College’s Behavioral Intervention Team in managing and resolving situations that threaten the safety and well being of individual students and/or the campus community
- Coordinate all application and reservation processes, protocols, and timelines. This includes processes such as: special room/floor designations, room holds, building availability, and student communication
Student Manager
06/2006
-
09/2011
Houston, TX
- Work as the HRE Liaison, with the Asst. Dir for IT, to manage HRE’s departmental housing software program (StarRez)
- Directly supervise two assignments coordinators and indirectly supervise approximately 10 student leaders
- Provide after-hours support as needed, primarily as part of emergency response
- Engage in a comprehensive professional development plan guided by ACUHO-I’s Body of Knowledge
- Starting annual salary estimated at $53,000 – $57,000. Salary commensurate with experience
- Cell phone compensation
- Full University benefit plan
- Ensure a smooth transition of services and staffing during academic year breaks, with emphasis on serving Conference Services guests during the summer
- Four years' experience in student support or engagement programs (e.g. academic advising, counseling, student affairs), preferably on a college or university campus
Education
Kennesaw State University
2000 - 2005
School's Degree in Higher Education Administration
Professional Skills
- Competent typing skills, word processing experience, and familiarity with Word, Excel, Publisher or other similar software
- Demonstrated experience with assessment, data collection and synthesizing data into actionable items
- Demonstrate experience managing people and process from start to finish
- Strong management experience in a fast paced, student focused environment
- Knowledge of accounting/bookkeeping principles and applications. Preferably experience with Colleague
- Knowledge of rules of grammar and punctuation and excellent spelling ability
- Experience working within the Campus Center, and a base knowledge of operations and event logistics
How to write Student Manager Resume
Student Manager role is responsible for recruiting, database, software, travel, finance, training, compensation, reporting, research, events.
To write great resume for student manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Student Manager Resume
The section contact information is important in your student manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Student Manager Resume
The section work experience is an essential part of your student manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous student manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular student manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Student Manager resume experience can include:
- Interpersonal skills to work effectively with a diverse group of students, faculty, staff, and colleagues
- Demonstrated skill in working independently to advance projects to completion
- Manages activities of advisors to ensure that all new and continuing students receive effective student finance, academic advisement and counseling
- Ensures the effective execution of all student education financial plans
- Working knowledge of, and an ability to interpret statistical methodology and reports
- Collaborating with the Registrar’s Office regarding changes to students’ graduation dates and editing internal files as appropriate
Education on a Student Manager Resume
Make sure to make education a priority on your student manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your student manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Student Manager Resume
When listing skills on your student manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical student manager skills:
- Commitment to and experience working with diverse students
- Demonstrated success identifying, implementing and growing corporate partnerships
- Accomplish results through strong volunteer recruitment and partnership
- Manage multiple priorities to meet critical deadlines
- Collaborating and communicating daily with teachers and staff to meet students’ needs
- Understanding of event logistics and service needs
List of Typical Experience For a Student Manager Resume
1
Experience For Manager, Student Services Resume
- Representing COGS in connection with the Registrar’s COWS system
- Responsible for selecting, training, supervising, and evaluating professional and student staff
- Work with counterparts at the university on vetting sites and coordinating site visits when appropriate
- Oversees administrative matters regarding the wide variety of the student-led programming efforts of ASUU
- Supervises the Graduate Assistant – Programming and provides professional development and assistance in advising the boards with which they work directly
- Maintain student services department budget and supervises all audits concerning Student Services workflows, including Federal Work Study, and Title IV
- Provides manager with tracking, reporting and assessment of outcomes
2
Experience For Graduate Student Services Manager Resume
- Assist with recruitment, hiring and training of Operations Assistants as well as evaluations of current staff
- Assist with answering phones and assisting walk-in customers on an as needed basis
- Interpret University policy regarding students and make recommendations when policy changes are needed, based on trends in data
- Review term final grades and cumulative GPA’s and conduct follow-up including outreach strategies
- Use data to drive decision-making and team management
- Intervene in situations where client needs exceed what CSW’s capabilities, including referrals to appropriate campus/community resources
- Provide emotional support, and mentorship for SASA’s while advocating for their needs
3
Experience For Manager of Student Services Resume
- Assists with Orientation and Commencement planning/execution
- 00 FTE, 12 month per year job. Position requires flexibility for occasional evening and weekend hours, and occasional travel for local meetings
- Responsible for reporting on all student services areas on campus
- Develop and maintain schedule of student staff based off of student availability and number of hours they request to work utilizing WhenIWork
- Provide leadership and support for student staff to foster a positive and productive working environment
- Maintain and monitor factual case records in a variety of electronic student record systems
4
Experience For Manager Student Success Resume
- Prepare ad hoc reports, data requests and annual report for internal stakeholders
- Secure grant opportunities to contribute to the OIE’s ability to assess campus climate and provide additional support for the OIE mission
- Counsel Recommend solutions based on your member’s needs and objectives
- Advance Ensure that member’s expectations were exceeded
- Advises the Governmental Relations and Elections Boards to help students strategize, implement, and evaluate all initiatives, public relations, and communications regarding ASUU’s lobbying efforts and elections process to students, faculty, staff, University administrators and governmental officials
5
Experience For Manager, Student Central Resume
- Develop strategies for placement opportunities for specific students and “one-off” placement requirements
- Act as liaison between faculty and Placement Specialists on placement approvals and student escalations; provide support to Placement Specialists on student escalations
- Work with stakeholders at the university and the 2U contracts team to execute partner agreements
- Communicate with University partners, internal stakeholders, students and program management on placement progress and challenges
- Develop quick rapport with stakeholders
- Compiling data to monitor student records by generating BANNER reports to confirm that COGS and Registrar’s records coincide and collaboration with that office to make necessary modifications
- Creating and approving INTR graduate level courses using the COWS system, including coordinating with instructors about courses and instructor’s specific needs for their course
- Researching and compiling information for the doctoral section of the commencement bulletin, including working with the Registrar’s Office for inclusion of all doctoral students and their dissertation titles
6
Experience For Student Life Manager Resume
- Most often works in front-of-house
- Lead weekly debrief meetings with SASA’s to discuss clients and cases
- Collaborate with campus and community organizations to meet survivors’ needs
- Help evaluate the performance of SASA’s and develop individual plans for staff growth
- Assist SASA’s with technological help to track clients and run reports in REDCap client database
- Manages and advises on budget issues throughout events. Forecasts, prepares or directs the preparation of the program budget and monitors expenditures
- Negotiates terms of contracts and/or service agreements as per University policies and procedures
- Coordinates all arrangements for security, risk management, grounds, transportation, accommodations, audio/visual requirements, hospitality, and marketing for programs and events
7
Experience For Student Case Manager Resume
- Assesses related student leader training needs and coordinates training programs to meet those needs
- Stays abreast of regulatory or other related changes impacting the program and makes recommendations for improvement and compliance
- Serve as the university’s leader in identifying and implementing the most effective approaches to tailoring the university’s Student Success functions to Open Campus’ unique pre-college and adult populations
- Developmentally advise students in academic, career, and success goal-setting and achievement
- Liaise with the Registrar’s Office on issues of individual student registration, holds, corrections to student coding, etc
- Collaborate with colleagues in TNS Student Success to share best practices
8
Experience For Manager of Student Success Resume
- Develop resources for learning about careers, interviewing skills, in resume/cover letter preparation, and in online branding and networking skills for Open Campus students
- Engage in initiatives that promote student persistence, including outreach to students, communication with faculty regarding at-risk students, and referrals to student support services
- Maintain and update student records and data, including documentation of student interactions, in relevant institutional systems (Banner, DegreeWorks, etc.) accurately and in a timely manner
- Serve as an active voice, with Academic Leadership, in recommending changes in course offerings, building from an understanding of the intentions and interests of current students
- Utilize reporting tools to analyze student pathways and customize student outreach to improve completion and retention rates
- Provide regular reports and student projections for continuing students
- Direct the Program Coordinator for the Global Executive Master’s program on Student Success matters
- Work collaboratively with all other Open Campus staff as needed
9
Experience For Assistant Manager Student Services Resume
- Ensures that all students receive a comprehensive academic and financial plan of study
- Provides coaching and feedback to student services colleagues in an effort to increase team efficiencies and team performance. Ensures alignment with the TEACH values and Chamberlain Care
- Collaborates with peers to analyze key metrics and student data to identify trends and process improvements, with a focus on at-risk students. Drives positive outreach to coach students around managing challenges and successes
- Develops, monitors, and reports on all student service functional areas and implements systems to improve student satisfaction
- Actively leverages relationships with Academics, Admissions, SF Operations and other functional areas to deliver an optimal student experience from inquiry through to graduation
- Maintains a detailed understanding of federal, state financial aid guidelines and laws while ensuring that all staff members are as well
- Maintains a thorough understanding of all Chamberlain Student Finance programs, policies and procedures
- Leads or participates in student CARE initiatives and process improvement efforts
10
Experience For Minority Student Affairs Manager Resume
- Serves as second tier of escalation and support for matters of learner concern. Connects high at-risk or in-crisis students with Dean and other appropriate staff and provides well-researched recommendations to ensure appropriate support
- Serves as back-up support to other Student Success Advisors (as assigned) and works in conjunction with team to ensure adequate support for students
- Leads day to day operations of the team to ensure efficient delivery of services to students in accordance with Service Level Agreements
- Monitors operations to ensure practices are in compliance with federal, state and accreditation and corporate regulations
- Evaluate the performance of SSAs, including monitoring phone and case quality and employee coaching and development. Ensures that team members know and understand their responsibilities, authorities and accountabilities
- Monitors team and individual performance
List of Typical Skills For a Student Manager Resume
1
Skills For Manager, Student Services Resume
- Proven capacity to work as contributing member of a dynamic team
- Experience with workflow and project management
- Handle all escalated student issues, including conducing research, identifying solutions and bringing to satisfactory resolution with student
- Handle all escalated student issues, including conducting research, identifying solutions and bringing to satisfactory resolution with student
- Coordinate all departmental opening and closing activities for Fall, Spring, and Summer terms with HRE staff
- Coach and counsel the team coaches, providing continuous feedback on performance and to enable accurate succession planning
- Maintain student services department budget and supervise all audits concerning Student Services workflows, including Federal Work Study, and Title IV
2
Skills For Graduate Student Services Manager Resume
- Work independently, performs daily routine tasks without being reminded, follow directions
- Directly hire and manage regional service providers, including but not limited to: Speech Pathologist, Occupational Therapists, Psychologists, Counselors, etc.
- Maintain a high-level of organization, attention to detail and thorough follow-up when working in a multi-faceted organization
- Committed to people development
- Committed to customer service and quality improvement
3
Skills For Manager of Student Services Resume
- Relate to people
- Meet and deal with all types of people (i.e. students, staff, faculty and visitors)
- Work with professional integrity and discretion
- Provide friendly and professional customer service to callers and visitors to Off-Campus Student Services
- Provide consistent and reliable office coverage
4
Skills For Manager Student Success Resume
- Return phone calls, greet customers, ask routine questions to determine needed resources, make referrals, provides information on basic policies, procedures, office services and programs
- Complete general office operations, including copying, filing, faxing and other general clerical functions to support the operations of the office
- Post banners and posters around campus as needed
- Schedule appointments for staff as needed
- Facilitate presentations for students
- Assist with all Off-Campus Student Services events
- Travel locally, regionally, and nationally
- Efficiently travel locally to alternate worksites when needed
5
Skills For Manager, Student Central Resume
- Model excellent customer service and work to ensure customer satisfaction by analyzing complaints, concerns and suggestions for ways to improve student satisfaction
- Develop and implement policies and procedures regarding all aspects of the central housing office in coordination with other departmental areas
- Plan and supervise the execution of strategies to enhance the efficiency and quality of the administrative functions of the department
- Manage the Special Education and support programs
- Identify areas of improvement and innovation, and manage both internal and external staff to strengthen support and drive greater results for our students
- Secure and provide ongoing professional development and individual training to Special Education, Gifted, and ELL teachers, Counselors, and General education teachers that includes research-based interventions, data analysis, and assessment modifications
- Conduct regular regional Special Education and support service meetings
- Coordinate and supervise the provision of contracted services
6
Skills For Student Life Manager Resume
- Commitment to College values and equal opportunities
- Travel between College and other sites on a regular basis
- Provide regular updates for the Head of Recruitment Services to demonstrate priorities, progress and risks for onward communication to the UK HR Shared Services Leadership Team and other appropriate stakeholders within the Talent Team and wider UK & Ireland firms
- Liaise with subject matter experts and internal stakeholders to identify and scope new developments for the benefit of UK HR Shared Services
- Plan the future development of services, engage and influence opportunities and monitor implementation. Manage and coach coordinators through new/changing processes, systems and procedures
- Optimise resource levels across the Student Hire and Recruitment Services teams, ensuring sharing of knowledge and multi-skilling, and resource planning to ensure full utilisation and operation within budget
- Through the team coaches, facilitate daily, weekly and monthly reports and management information to monitor service levels and KPIs, headcount and absence, and undertake regular audits
- Proactively develop the reporting of management information to meet the needs of the business
- Attend regular meetings with the Head of Student Recruitment, and the wider central Recruitment team to share information, priorities and to discuss service improvements or service issues
7
Skills For Student Case Manager Resume
- Identify process issues and potential solutions to ensure continuous improvement within the UK HR Shared Services, sharing knowledge and best practise
- Contribute to wider UK HR Shared Services and global HR Services projects and initiatives
- Contribute proactively to the Manager Network community within UK HR Shared Services
- Excellent multi-tasking and organizational skills, be able to work independently in a busy clinical laboratory, highly motivated to provide high quality patient care in a team-oriented setting, and be very attentive to details
- Articulates and teaches the organization’s vision, mission, values, and goals
- Ensures systems are implemented that reinforce positive character, behavior, and organizational values
- Develops mutually beneficial relationships
- Coaches others towards goals and provides timely, relevant, and constructive feedback
- Uses intuition and data to make timely decisions in the face of ambiguity
8
Skills For Manager of Student Success Resume
- Takes responsibility for mistakes and learns from successes and failure
- Exhibits KIPP Indy Unite Elementary values of joy, teamwork, love, and grit
- Strong interpersonal skills and proven ability to communicate professionally and effectively with various student populations (youth, pre-college, executive, adult, senior)
- Demonstrated ability to analyze, summarize, and draw conclusions from large datasets
- Licensed Independent Clinical Social Worker (LICSW) or an LASW
- Above average maturity and professionally sound judgement
- Work well with others in a supervisory role
- Problem solve and deal with difficult situations
- Highly proactive and able to anticipate and respond to needs
9
Skills For Assistant Manager Student Services Resume
- Familiarity with student organizations, campus departments, and on campus events and functions
- Oversee all student messaging regarding opening and closing to residential students each semester in collaboration with the Asst Director for Communications and Assessment and Asst Director for Occupancy Management
- Benchmark and implement new and effective practices for efficient move in and move out of residential students
- Demonstrated ability to interpret data and present key findings/recommendations to stakeholders
- Work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and government officials
- Ensure all students receive a comprehensive academic and financial plan of study
- Provide coaching and feedback to student services colleagues in an effort to increase team efficiencies and team performance. Ensure alignment with the TEACH values and Chamberlain Care
- Collaborate with peers to analyze key metrics and student data to identify trends and process improvements, with a focus on at-risk students. Drive positive outreach to coach students around managing challenges and successes
- Maintain a thorough understanding of all Chamberlain Student Finance programs, policies and procedures
10
Skills For Minority Student Affairs Manager Resume
- Develop, monitor and report on all student service functional areas and implements systems to improve student satisfaction
- Actively leverage relationships with Academics, Admissions, SF Operations and other functional areas to deliver an optimal student experience from inquiry through to graduation
- Lead or participate in student CARE initiatives and process improvement efforts
- Write reports, assessments, and evaluations
- Strategically plan both short-term and long-term projects
- Develop and manage the Special Education, Counseling, Social Work, and related services strategy, implementation, plan, and calendar in order to coordinate all related services at KIPP Columbus
- Team player dedicated to ensuring that the programs are projecting a professional, cohesive and collaborative image at all times
- Coordinate, trouble shoot and update the student tracking online portal
List of Typical Responsibilities For a Student Manager Resume
1
Responsibilities For Manager, Student Services Resume
- Serves as the escalation point for students as necessary. Responds to and resolves escalated student issues in a timely manner. Provides information regarding resolution to students and also to any employee involved in handling the student issue
- Evaluates and reviews current student service practices and processes. Develops and implements continuous improvement program for department
- Monitors key metrics for all student service areas and provides feedback on metrics to staff
- Develops, monitors, and reports on all student service areas.
- Develops and implements methods or systems to measure the quality of student services to students, as well as, their satisfaction levels
- Ensures that all students receive a comprehensive education financial plan
- Serves as liaison with DeVry student finance operations and coordinates activities with admissions
2
Responsibilities For Graduate Student Services Manager Resume
- Supervises all Title IV and other audits
- Serve as direct supervisor for the Campus Center Operations Assistants
- Work with Campus Center Administrators to monitor the operation of the Campus Center and all its functions to ensure smooth operations
- Review events in EMS and work with clients on Multipurpose Room reservations to ensure that all needs are met
- Proposes operational improvements for their section
3
Responsibilities For Manager of Student Services Resume
- Hold regular office hours and attend regular meetings with Campus Center Administration
- Work with the Director to manage essential operations and processes (including—but not limited to—assessment of services, strategic planning, student programming and student leadership initiatives)
- Develop Fall and Spring student leader training series
- Analyze student leader challenges, concerns, and suggestions. Provide appropriate follow through
- Manage and maintain the Student Hotspot portal for medical students. Ensure portal provides a comprehensive avenue for students to connect with each other and important institutional policies and resources
- Working closely with associate deans and administrative staff, assist in the design, development and implementation of first year medical student orientation. Coordinate administrative logistics for summer CAMP experience
- Under supervision of the Associate Dean (Student Affairs), implement a thoughtful, comprehensive plan for graduate/medical student wellness education
- Runs student incubator and connected operations for Georgia State’s university-wide initiative to successfully launch student start-ups and to build an entrepreneurial community. Includes planning and scheduling for use of space, security, maintenance, etc. Coordinates LaunchGSU’s and related incubator’s day to day operations, hosting event weekly and at times on weekends
- Provides team leadership that promotes a model of relationship-based advising informed by the unique qualities and needs of an adult Christian liberal arts learning environment. Supervises daily workflow and performance of a team of Student Success Advisors, in adherence to established team metrics and goals related to student success, achievement and retention
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