Supervisor, Collections Resume Sample
Kane Hand
12100 Ambrose Pike,
Dallas,
TX
+1 (555) 249 4691
Work Experience
Supervisor, Collections
06/2017
-
PRESENT
Boston, MA
- Lead, guide and work with 3rd Party Service Provider to resolve collections issues and dispute variances
- Ensure that all client queries are dealt with and finalized in accordance with the company’s standard operating procedures
- Ensure that DOA’s, offsetting, credit notes, transfers etc. are in accordance with the company’s standard operating procedures
- AP/AR or Supply Chain Planning experience required
- Execute SAP reporting and promise functionality required
- Handle AP & AR modules in SAP
- MicroSoft Project Planning (MPP) and VISIO skills are desirable
Puerto Rico-supervisor Collections
09/2013
-
05/2017
Phoenix, AZ
- Have the ability to analyze and prioritize requests for system enhancements and reporting
- Personal computer experience is required
- Uses computerized system for documentation, tracking performance, data gathering and/or troubleshooting
- Using established procedures and working under limited to no direct supervision
- Monitor the team’s collections activities; ensuring timely and accurate completion of work
- Monitor the team’s collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation
- Collect on open balances on the assigned ledger, following the SolarWinds Collection process with a focus of reducing DSO and maintaining Exceptional Customer Service
Accounting Supervisor, Collections & Credit
08/2006
-
03/2013
Detroit, MI
- Assist with Management of Non-Factored AR – Domestic and Int’l
- Supervise team on all collection efforts
- Responsible for resolution on all notices from Factor on disputes from customers
- Reconcile accounts as needed
- Collaborate with Credit Dept. and CIT/Wells Fargo for resolution of past due accounts on credit hold
- Properly address collection issues with customers, business divisions, & internal department
- Experience in high-volume manufacturing / wholesale industry in Collection or AR Dept. with an aptitude for complex reconciliations
- Hands-on supervisory skills that display dependability and accuracy
- Microsoft office experience, Excel required
Education
National American University - Rio Rancho Campus
2001 - 2005
Bachelor's Degree in Accounting
Professional Skills
- Strong communication, interpersonal, and work process skills
- Prior experience in coaching and supporting employees through building trust and collaboration that result in improved business and employee performance
- Contact students to secure payment arrangements. Utilize critical thinking and problem solving skills to overcome obstacles to obtain payment commitments
- Demonstrated experience leading a team of employees (Team Lead, Supervisor, SME)
- Impeccable written and verbal communication skills required
- 2 – 3 years’ experience as a Sr. Patient Account Rep - Collections; or 1 – 3 years’ experience as a Supervisor
- Experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
How to write Supervisor, Collections Resume
Supervisor, Collections role is responsible for litigation, marketing, interpersonal, analytical, leadership, word, credit, training, planning, reporting.
To write great resume for supervisor, collections job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor, Collections Resume
The section contact information is important in your supervisor, collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor, Collections Resume
The section work experience is an essential part of your supervisor, collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, collections position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor, Collections resume experience can include:
- One year work experience using Windows-based PCs, Microsoft Office (Word, Excel and Outlook) in a work setting
- Advantageous to have experience working in SalesForce/STN
- Experience in a call center, Customer Service, Billing or Collections Environment
- Strong presentation and reporting acumen
- Upervisory experience or leading cross functional projects
- Experience using GetPaid
Education on a Supervisor, Collections Resume
Make sure to make education a priority on your supervisor, collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor, Collections Resume
When listing skills on your supervisor, collections resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor, collections skills:
- Communicates effectively in conversations both written and oral
- Experience creating Metrics and training tools for team
- Customer Service, Billing or Collections experience
- Evaluate and measure process compliance and effectiveness using operational metrics
- Work experience in the area of finance, accounting, call center, and/or collections
- Advantageous to have experience working in Oracle, SalesForce and Sidetrade
List of Typical Skills For a Supervisor, Collections Resume
1
Skills For Supervisor Collections Resume
- Experience with a large customer base and high transaction volume
- Experience with MS Excel with the ability to work within reports and basic navigation
- Two (2) years of previous leadership experience
- Two (2) years of Customer Service and/or Collections experience
- Working knowledge of rules and processes related to bankruptcies, liquidations, contracts, litigation, and debt recovery
- Managing the work of others and building and developing a team
- Proficiency with MS Word (creating and editing documents), Excel (filter, sort, formatting, formulas), and Outlook (email, calendar, tasks)
- Responsible for assisting in the training/retraining of Collections Representatives
- Responsible for approving timecards, approving/denying PTO requests
2
Skills For Puerto Rico-supervisor Collections Resume
- Advanced knowledge and understanding of billings, collections and credit processing
- Review local & national aging, bi-weekly with appropriate Collections Representatives
- Provide required reports to Credit and Collections Manager to reflect ongoing business conditions
- Supervise the orientation and training of new employees
- Manage multiple projects at once and meet deadlines
- Proficient in the use of Microsoft Office (Excel, Word, Outlook, and PowerPoint)
- Identify opportunities, develop strategies and implement tactics to improve collection outcomes and reduce bad debt for UTI students
- Formulate goals and establish metrics in alignment with corporate initiatives. Analyze, measure and monitor data and results. Identify trends and communicate findings to management
3
Skills For Supervisor, Collections & Dispute Resume
- Develop and maintain Collection policies, procedures and internal controls
- Ensure compliance with standard operating procedures and regulatory requirements including (i) Fair Debt Collection Practices Act (FDCAP) (ii) Family Education and Privacy Act (FERPA) (iii) Gramm-Leach Bliley Act (GLBA) and (iv) Payment Card Data Security Standards (PCI DSS)
- Supervise a team of Collections Specialists and a Collections Administrator
- Establish and maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
- Review accounts to assign accounts for legal action that are refusing to pay Kubota or refusing to surrender the equipment financed
- Initiate required notices to be sent to past due customers according to state laws
- Recognizes and rewards employee contributions and achievements
4
Skills For Accounting Supervisor, Collections & Credit Resume
- Resolve escalated calls in a respectful, tactful and solution focused manner
- Remain current on Collection laws and regulations
- Review reports that provide the status of accounts that are past due and decided appropriate action to be taken
- Review accounts to ensure all collection efforts have been exhausted and recommend them to be written off to the Director
- Work in a fast-paced, open environment and with cross-functional teams
- Demonstrated proficiency of Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
- SAP R/3 and Business Warehouse experience
- Proficiency with Microsoft Office tools such as Excel, Powerpoint, and Word
5
Skills For Supervisor, Collections Resume
- Participate in cross-functional, cross business teams
- As a supervisor, team lead or SME in a call center environment
- Experience with Word, Excel PowerPoint & Outlook. Word - Create Correspondence and work within templates. Excel - Data Entry, Sort/filter, work within tables, V Lookups, Pivot Tables, utilize formulas. Outlook - email and calendar management. PowerPoint- Create and present data
- Customer Service, Billing or Collections experience
- Knowledge of Patient Revenue Cycle Applications and process flow from registration, charge entry, billing, collections, to reimbursement calculation and payment
- Experience with Excel (create, navigate, edit spreadsheets)
6
Skills For Supervisor Collections Resume
- Travel up to 5% of the time (4 times per year)
- Foster relationships with cross-functional partners and internal stakeholders
- Self-motivated, driven, results oriented
- Knowledge of collection laws and regulations required
- Mentor and develop a cohesive team
- Monitor the quality of customer service, both externally & internally
- Provide employees with timely, candid and constructive performance feedback
7
Skills For Puerto Rico-supervisor Collections Resume
- Work with the C&C Manager to recommend salary increases, promotions, transfers, disciplinary actions and dismissals in accordance with company policies and procedures
- Advantageous to have experience working in Oracle and SalesForce
- Collection/customer service experience
- 2 – 5 years previous supervisory experience
- Place A/R calls or contact appropriate AE/Manager for action when required
- Support the Credit and Collections Manager as required
8
Skills For Supervisor, Collections & Dispute Resume
- Meet with each direct report at least weekly to discuss issues and escalation issues
- Correspond with Market Managers, PAC/GSO team, corporate contracts, and properties on escalated issues
- Supervision and performance of daily collection department functions, including assignment of work queues, management of inbound IVR call volumes, management of escalation cases and monitoring of collector workloads and performance against metrics
- Previous leadership experience
- Customer Service and/or Collections experience
- Ensure collections inbound call's KPI's are met
- Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 18 Medical Collections Representatives
9
Skills For Accounting Supervisor, Collections & Credit Resume
- Customer and Client Satisfaction
- Participate in the recruitment, training, and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
- MSB Collections experience
Related to Supervisor, Collections Resume Samples
Supervisor, Client Resume Sample
Work Experience
• Conduct random spot-checks of work completed in ECM, Account Linking, CEB’s, Compass and Envestnet
• Aggregate incoming client concerns and make connections related to Scottrade’s business decisions and keep leadership informed of trends and identified gaps in service model
• ...
Professional Skills
• Utilizes planning, prioritizing, and organ...
• Excellent planning, time management, prior...
• Solid analytical skills with foundation in...
Supervisor, Materials Resume Sample
Work Experience
• Effectively motivate analysts and keep work flow on track to meet or exceed customer’s timelines
• Update and maintain SOP’s relating to the Chemistry department
• Five years’ experience in a cGMP and/or pharmaceutical manufacturing environment
• Workin...
Professional Skills
• Demonstrated manufacturing knowledge and s...
• Confirmed organizational skills including ...
• Strong math skills able to convert unit of...
Supervisor, Plant Resume Sample
Work Experience
• Maintains standards for safety, reliability, efficiency and appearance for all Power Plants and directs the work of the Operating Engineers in all operations, maintenance and repair of the equipment
• Provides training and leadership to the Operating Engineers for safety and equipment operation thr...
Professional Skills
• Professional communication skills includin...
• Excellent written, verbal, and interperson...
• Strong leadership, interpersonal, and peop...
Loan Supervisor Resume Sample
Work Experience
• Coach Loan Counselors to ensure optimal workout solutions are indentified for homeowners and that an appropriate workout is chosen based on their assessment of the reason(s) for delinquency and borrower’s finances
• Review telephone reporting as well as monitor and evaluate randomly selected calls ...
Professional Skills
• Proven management and supervisory skills w...
• Proven management and supervisory leadersh...
• Strong organizational, planning, time mana...
Supervisor Laboratory, Laboratory Resume Sample
Work Experience
• Flexibility to change schedule and hours as needed
• Be accessible by phone and/or email for emergencies
• Plans, organizes, coordinates and supervises the performance and reporting of all testing procedures in the Stat Lab/Blood Gas Lab
• Schedules all...
Professional Skills
• Excellent communication skills, writing an...
• Strong computer, communication and writing...
• Good problem solving skills with the abili...
Tech Supervisor Resume Sample
Work Experience
• Months with Pilot Thomas or applicable previous onsite experience within the oil and gas industry
• Experience in directing team-oriented work groups
• Follows operating procedures and complies with all regulatory requirements
• Familiar with Department...
Professional Skills
• Possess ability to operate an adding machi...
• Insuring excellent communication with all ...
• Strong knowledge of network topologies ope...