Supervisor, Quality Resume Sample
D'angelo Ankunding
274 Rempel Extension,
Phoenix,
AZ
+1 (555) 645 0283
Work Experience
Associate Supervisor, Quality
04/2016
-
PRESENT
Boston, MA
- Experience in the Pharmaceutical industry or a similar operating environment which includes significant leadership roles with experience in a front-line supervisory role in operations environment
- Oversees the transfer of finished products to other Akorn facilities.
- Assists the quality engineer in developing and maintaining the ISO9001 procedures and work instructions
- Imparts the philosophy, values, mission and vision of SMEH
- Understands, embraces and practices the principles of continuous quality improvement
- Leads infection control, quality, safety and risk management activities
- Implements, monitors and supports quality management reporting tools
- Collects, analyzes and reports on quality and performance metric outcomes
Supervisor, Quality
03/2011
-
12/2015
Boston, MA
- Identifies trends and variations in performance
- Identifies benchmarks for best-in-class comparisons
- Identifies and recommends opportunities for quality improvement through process workflow review and root cause analysis
- Facilitates Quality Improvement Teams leading performance improvement projects to standardize clinical experience
- Facilitates sharing of best practices across the facility
- Acts as liaison / coordinator of quality activities with medical staff and other providers collaborates with providers in developing and implementing processes to drive improvement
- Develops and maintains strong working relationships with leadership and key stakeholders
- Maintains confidentiality of information and protects sensitive data at all times
- Knowledge of FDA Quality System Regulations, ISO 13485 and Risk Management
Supervisor, Quality Operations
09/2008
-
12/2010
Dallas, TX
- Outstanding oral and written skills including technical writing are required
- Three (3) years of management experience in Quality Management in healthcare setting
- FL RN license and/or approved multistate license
- Audits and reports on the Team’s work activity and error rates to ensure service standards are being met
- Accountable for department schedule and for meeting Plant incoming inspection requirements
- Counsel, Coach and Mentor team members as required ensuring optimal departmental performance as related to fulfillment of IIG’s, for the Talent Management Processes, Reviews and in understanding Incoming Inspection requirements
- Ensures departmental compliance with the Quality Systems Regulations, Training and participates in audit processes
Education
Lawrence University
2003 - 2007
Bachelor's Degree in Engineering
Professional Skills
- Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills
- Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
- Strong Communication skills, tact, and diplomacy are critical
- Excellent computer skills, especially with MS Office Suite (Outlook, Powerpoint, Word, Excel)
- Good communication skills (written and verbal), able to deal with ambiguity effectively, and do occasional heavy lifting of 50 lbs
- Strong data analysis and technical skills
- Attention to detail and multi-tasking skills are required
How to write Supervisor, Quality Resume
Supervisor, Quality role is responsible for organizational, english, software, technical, microsoft, leadership, excel, reporting, training, database.
To write great resume for supervisor, quality job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor, Quality Resume
The section contact information is important in your supervisor, quality resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor, Quality Resume
The section work experience is an essential part of your supervisor, quality resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor, quality responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor, quality position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor, Quality resume experience can include:
- Good English proficiency (verbal, writing and reading skills)
- Demonstrated effective knowledge and use of GD&T
- Computer skills to include Microsoft Word, Excel, PowerPoint, Mini-tab
- Experience with management/ coaching and planning activities
- Strong working knowledge of Quality and Regulatory agencies (i.e. GMP, ISO and FDA)
- Provide a strong focus on developing talent throughout the organization
Education on a Supervisor, Quality Resume
Make sure to make education a priority on your supervisor, quality resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor, quality experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor, Quality Resume
When listing skills on your supervisor, quality resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor, quality skills:
- Prior experience with analytical method validation and test method transfer required including protocol creation and report generation
- Meet deadlines and effectively deal with a high level of office stress
- Experience in a managed care environment
- Coordinates inspection schedules to meet priorities and arranges for disposition of material
- Work on multiple projects and priorities in a concurrent manner
- Ensures that products are inspected and tested as required prior to shipment
List of Typical Experience For a Supervisor, Quality Resume
1
Experience For Supervisor Quality Resume
- Conduct operational audits and documentation reviews to ensure compliance with applicable procedures and documentation standards prior to releasing product
- Prioritize & manage available QA operations resources to ensure on time production and delivery of customer orders
- Prioritize & manage available QA operations resources to ensure schedule adherence for facility, equipment & process qualification
- Prioritize & manage available QA operations resources to ensure schedule adherence for technical transfer activities
- Call center experience in collections/sales/customer service/technical support
- Call quality experience
2
Experience For Supervisor, Quality Operations Resume
- Experience with Medical Devices (logistics) or Supply Chain environment (pre)
- Able to work in a fast paced environment and respond quickly to changing priorities
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Filing of GMP documentation
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies
- Assist the Operations department in achieving goals by mentoring, coaching and training QA agents
- Work collaboratively with Manufacturing and Planning/Purchasing to ensure continuous flow of parts
- Evaluate employees through performance reviews, ongoing coaching and feedback methods. Maintain training matrix for inspection personnel
3
Experience For Supervisor Quality Detroit Resume
- Interface with Manufacturing Operations and Engineering team members regarding identification and resolution of product issues
- Assist the Quality manager in maintaining the Gage room and the distribution of all measuring equipment as well as calibration requirements
- Train and develop the laboratory staffs using the principles of Coaching and Feedbacks as well as the Competency Development Map for Microbiology
- TPM and TPC quality including ER’s, change requests and QTA
- Suggests and implements changes in working conditions and use of equipment to increase safety and efficiency of shop, department, or work crew
- Responsible for gauging MSA, calibrations, procurement and repair
- Investigates complaints on existing products and coordinate with Quality Engineers for response to customer. Promotes Fast Response to quality issues
- Provides leadership, mentoring and supervision of Quality personnel
4
Experience For Supervisor Quality Silao Resume
- Directs and advises personnel in special testing
- Perform, supervise, and train QA batch review staff to complete the following activities
- Conducts new employee training programs
- Develops and maintains department Standard Operating Procedures, as needed
- Routinely evaluate employee performance and identify training needs. Provide guidance, leadership, and support to direct reports
- Review and approve work time in the appropriate time keeping system
5
Experience For Supervisor Quality Operations Resume
- Ensure GMP training of site personnel in relation to product & process contamination and defect control
- Identify and develop opportunities to improve existing processes and procedures in line with corporate and customer requirements
- Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and control
- Monthly and quarterly reporting of Quality Key Performance Indicators (KPI’s)
- Interface with other West sites with respect to sharing of best practices
- Identification and development of talent to include performance management and succession planning (in West Talent Gateway)
- Act as a coach and mentor to reporting staff and colleagues
6
Experience For Supervisor Quality Measurement Resume
- Analyze data derived from call monitoring to drive results and actions plans from root cause analysis
- Collaborate with Operations and Training to create action plans for agents who do not consistently meet goals
- CQA certification desired, but not required
- Understand current requirements of Local Regulatory Agencies (MOH’s), and ensure compliance to all applicable quality standards and regulatory requirements
- Responsible for the Sterile Batch release process and team
- Review EO and Radiation run records, along with their applicable test results
- Responsible to ensure that the sterilization processes are compliant to their respective ISO standards; radiation (ISO 11137) and EO (ISO11135)
- Support and perform investigations as it pertains to sterilization. Prior to sterile batch release understand and communicate impact to final product. Work to ensure corrective and preventative actions are in place prior to release of the sterile product
7
Experience For Associate Supervisor, Quality Resume
- Understand routine laboratory procedures to include endotoxin (water and product), Biological Indicator (BI) testing and placement, environmental monitoring testing and trend analysis, microbial identification, product sterility testing, B/F testing, DQA (Dose Quality Audits) and bioburden testing
- Support the writing and revision of sterilization and sterile release procedures as needed
- Track and trend the sterile release product. Ensure that plant goals are met in regards to this metric. Direct team and come up with solutions to continuously improve this process. Responsible for providing adequate training to the team
- Supervises a team of Analysts in the Quality function to include selection and hiring, setting performance expectations, performance assessment, train and staff development and resolution of personnel issues
- Responsible for oversight of test method validation and transfer activities
- Responsible for batch record reviews and release
- Delivery of files samples and stability samples
- Complaint investigation and management
8
Experience For Supervisor, Quality Laboratory Resume
- Exception Request (ER) and CAPA management
- Confers with workers' representatives and Human Resources to resolve grievances
- Works with plant management and other supervisory staff to maximize product quality and productivity
- Support Quality Assurance systems in order to satisfy internal and customer requirements to include process evaluation and product protection programs; process specifications and standards; sanitation programs, HACCP and GMP programs; production labeling; and product storage and distribution
- Maintains quality and food safety records
- Performs a detailed and accurate review of the process and temperature charts and other monitoring data on a daily basis to ensure compliance with Federal and State requirements
- Provides detailed support for the FDA Food Safety Modernization Act (FSMA), program compliance and support
- Audit all process and aseptic control documents to ensure HACCP and FSMA program compliance
- Provide a clear and detailed action plan for any process deviations
9
Experience For Supervisor, Quality Review Operations Resume
- Perform physical/visual inspections of process operations to identify areas that have the potential to create a microbiological contamination risk
- Develop detailed action plans for high risk areas to include micro-organism growth mitigation matrices for applicable risk areas
- Conducts in-depth analysis and interpretation of regulatory compliance requirements against the company’s current operating control standards and guidelines
- Trains and instructs employees regarding quality and food safety standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees
- Adhere to the Saputo code of ethics and actively apply the Saputo values
- Select, lead, coach, influence, motivate, develop, engage and retain a team of employees
- Understand cost containment and budgetary principles
- Responsible for the leadership of a team of nonexempt Inspectors, and/or Technicians
- Provide leadership to ensure safe work areas, environments, practices, and behaviors
10
Experience For Supervisor, Quality Review Resume
- Ensure compliance and execution associated with the Quality Management Systems
- Plans, organizes and assigns the workflow of the team and ensures that safety and quality standards are met and production schedules are achieved following Manufacturing / Quality established methods
- Instructs assigned personnel on processes, policies and procedures and coordinates with staff and designated support groups to resolve problems
- Plans, organizes and makes work assignments consistent with job classifications and employee ability
- Monthly H&S talks and audits
- Direct supervision of the quality inspectors and Gauge Technicians in the facility
- Develops, justifies and implements QA process improvements
- Tests and analyzes sample products, and provide feedback and recommendations based on results
- Develops and recommends test procedures for products, raw materials and maintains test equipment. Supports production requirements
List of Typical Skills For a Supervisor, Quality Resume
1
Skills For Supervisor Quality Resume
- Effective communication (both oral and written) and interpersonal skills
- Interfaces effectively with DOE, Quality Assurance, Manufacturing, Engineering and other support organizations
- Organizaitonal, planning and problem-solving skills
- Fluent computer skills (Microsoft Office) are required
- Mathematical and statistical analysis skills are reuqired
- Quality experience with a strong emphasis in Quality Systems and Non-Conformances
- Prior Supervisory experience is an advantage
2
Skills For Supervisor, Quality Operations Resume
- Experience working within a collective bargaining union contract is desirable
- Demonstrated strength of character to succeed in high pressure manufacturing environment
- Possess knowledge of current product or experience in metal machining operations and assembly desirable
- Experience in technique and tools to improve quality in an assembly manufacturing environment
- At least five years’ experience in supervisory QA/Compliance for a contract packaging facility
3
Skills For Supervisor Quality Detroit Resume
- Experience working in multi-cultural teams with cultural sensitivity
- Proficient level of experience in MS Office suite including excel, project, word, access
- Related quality and laboratory experience in a pet food or food manufacturing environment is required
- 2+years of managerial experience required
- Experience in application of FDA/GMP regulations
- Manage resources to optimize productivity and cost effectiveness
- Good statistical and numberical ability
- Typically requires BA or BS and 5-8 years related experience
4
Skills For Supervisor Quality Silao Resume
- Experience preferably in a high volume GMP environment in a Quality Assurance/Quality Control function
- At least five years’ experience in supervisory QA/Compliance role
- Experience in a leadership role
- Previous supervisory experience desired, but not required
- Author, support and complete all validations and requalifications for EO and Radiation processes
- Understanding of Geometric Dimensioning and Tolerancing desirable
- Quality Risk based thinking and decision making
- Day to day planning and supervision of quality engineering and quality inspection & product released processes
- Assists in developing and initiates methods and procedures for inspection, testing and evaluation
5
Skills For Supervisor Quality Operations Resume
- Leverage Sales and Operating Planning methodologies to optimize balance between demand and supply
- Assists management with Inspector training, training records, and certifications
- Evaluates requirements for staffing, equipment and facilities within the areas of responsibility; implements Quality Policies
- Ensure testing is completed within required time frames
- Ensure quality approval of facilities and equipment for production, laboratory, engineering and warehouse areas
- Write, read and apply technical scientific writing, procedures and quality policies
- Responsible for supervising a team of Quality technicians and inspectors for a program, commodity or Quality System process
- Promote innovate use of quality tools, championing proactive quality improvement techniques in lieu of traditional inspection activities
6
Skills For Supervisor Quality Measurement Resume
- Responsible for supervising a team of technicians and inspectors independently
- Assists in managing budget, cost and schedule input for Quality assignments
- Support initiatives related to the deployment of achieving excellence in your department
- Possess knowledge in the application of measurement equipment (gages and gaging systems)
- Quality Tools: Seven Basic tools, Quality Planning tools, Green Belt Tools
7
Skills For Associate Supervisor, Quality Resume
- Ensures proper procedures are in place and being followed for product quality, employee safety, and state and federal guidelines
- Responsibilities include technical interpretation and compliance with prescribed Manufacturing / Quality / Test processes and procedures
- Maintain and improve product quality by completing product, company, system, compliance, and field audits
- Investigate customer reporting complaints
- Collaborate with members of management to develop new products, designs, and training methods
- Assists management with equipment ordering, distribution, calibration, and database documentation
8
Skills For Supervisor, Quality Laboratory Resume
- Serve as project Quality Supervisor on small to medium sized projects, if necessary
- Typically manage personnel and provide an environment for the development and professional advancement of staff members, including on-the-job and formal training and development opportunities , and timely performance feedback
- Computer literate, proficient in software such as: Microsoft Office (Word, Excel, Access)
- Excellent interpersonal skills, ability to resolve conflict, flexibility and adaptability, communication (written and oral), problem solving and analytical skills
- High ability to problem-solve
- Self-initiative and ability to independently work on assignments with minimal direction and assistance in a team environment
- Utilizes and motivates employees to obtain maximum output in terms of quality and performance
- Develops and trains employees in product inspection and conformance to specifications
9
Skills For Supervisor, Quality Review Operations Resume
- Assures compliance to and encourages employee involvement in Health, Safety and Environment (HS&E) activities, security policies, good housekeeping and cost effectiveness
- Evaluates methods of inspection and suggests necessary improvements
- Implements quality policies and delegates and disseminates instructions to staff
- Promotes and supports continuous improvement and employee involvement activities
- Exhibits and practices a personal commitment to operational surety and instills the same attitude in operational personnel
- Able to independently resolve most operations issues (customer requirements, facilities issues, technical problems) within set operations parameters, engaging Sr. Management as needed to escalate or revisit based on changing business requirements
- Monitor the SHE performance in your department
- Ensure quality approval of processes required for technical transfers and new product introductions to site
10
Skills For Supervisor, Quality Review Resume
- Ensure continuous improvement of processes to ensure quality product and customer service
- Work independently in an efficient and detail-oriented manner
- Work in an independent manner, as well as a group environment
- Maintain confidentiality of work assignments and personnel issues
- Develops recommendations for improvements that increase product uniformity and reliability and improves quality characteristics to reduce field failures and issues
- Establishes quality control programs to evaluate precision and accuracy of production and processing equipment and testing, measurement, and analytical facilities
- Experience with manufacturing and fabrication of piping components
List of Typical Responsibilities For a Supervisor, Quality Resume
1
Responsibilities For Supervisor Quality Resume
- Oversee setting work order priorities and team performance metrics
- Work experience on quality
- Being bilingual (French and English) is an asset
- Setting quality assurance objectives to achieve basic goals
- Directs quality control workers engaged in measuring and testing products and tabulating quality and reliability data
2
Responsibilities For Supervisor, Quality Operations Resume
- Coordinate product testing procedures and ensure accurate, timely and compliant testing standards
- Confers with reporting manager on complex or unusual situations
- Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific
- Responsible for ensuring adherence to quality system requirements compliance to internal policies and external regulations
- Drive problem solving initiatives; utilize root cause analysis and preventative actions with respect to quality related issues
- Assist in the Quality training of factory employees
- Staff and Maintain inspection personnel, which includes hiring, disciplinary action, promotions etc
- Familiarity with cGMP, FDA, and guidelines governing the manufacture and release of medical devices
- Able to multitask while working on long term projects, and be able to work well under pressure
3
Responsibilities For Supervisor Quality Detroit Resume
- Bias for action and quickly resolving difficult problems
- Document Control: Responsible for managing document control function to correctly store and issue controlled documents for the plant
- Calibration: Responsible for managing calibration function to ensure metrology work correctly executed in the plant
- Participate in the development and training of factory programs which affect quality and factory costs
- Evaluate the company's product specifications and examining themwith the customer requirements and establish/maintain appropriate quality controls
4
Responsibilities For Supervisor Quality Silao Resume
- Understand, valuate, execute and test procedures properly and investigating theproduct modifiaitons
- Continuously improve performance based on the key performance indicators. Focus on the reduction of COPQ and scrap
- Oversee the efficient implementation of quality standards, programs and processes to improve operational efficiencies and reduce/eliminate production waste. Supports TS internal audit system and participates in LPA
- Participates in other facility teams and programs as assigned
- Supervises the team that reviews and assesses the appropriateness of non-conformances in accordance with internal procedures
- Leads the Material Review Board meetings and Product Quality Committee meetings, as needed
5
Responsibilities For Supervisor Quality Operations Resume
- Acts as the Quality team lead on the Product Response Team
- Assists in external audits & Regulatory Body audits
- Represents QA as a team member on cross-functional special project teams
- Performs queries to provide non-conformance trends for investigations
- Develops, maintains & reports department metrics, as needed
- Leads team process improvement activities
- Site QA Manager designee for QA Operations and technical transfer activities
6
Responsibilities For Supervisor Quality Measurement Resume
- Site QA Manager designee for Customer and Regulatory audit support
- Coach and counsel employees for performance, attendance and behavior. Participate in the resolution of employee relations issues
- Perform QA Engineer tasks as required
- Ensures compliance with Customer Agreements and Specifications, Applicable ISO standards and regulations
- Endorses an “Audit Ready Every day” and Customer Focussed Culture
- Promotes and supports a Lean environment within the facility
7
Responsibilities For Associate Supervisor, Quality Resume
- Conforms with and abides by all laws, regulations, policies, work procedures, instructions, and all safety rules
- Offers new ideas and suggestions for improvement
- Identifies and implements new practices and processes that are “best in field"
- Demonstrates a commitment to customer service anticipates, meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority
- Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization
- Ensures 100percent adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
- Understands and embraces the business and call center operations strategic direction
- Higher educational background, (HBO)
8
Responsibilities For Supervisor, Quality Laboratory Resume
- Focus on quality, teamdevelopment, empowerment and deliverables
- Accountable to ensure staff is appropriately trained/certified to perform assigned work
- Accountable for productivity and quality metrics of staff, and provide regular progress reports and quality metrics to management and cross-functional stakeholders
- Champion the Plant’s Quality programs, processes, and systems to ensure that the plant performance meets and/or exceeds company-wide expectations
- Play an integral role in maintaining superior quality systems throughout the entire plant in collaboration with the production management while assuring plant preparedness for customer and regulatory inspections
- Provide direction to QE Forepersons and Technicians. Lead, teach and motivate all plant employees in pursuit of quality excellence and plant safety
- Support and enforce GMP’s, food safety procedures and company policies
- Supervision and maintain the comprehensive Micro Control Program to comply with Colgate Quality Standard QS023. Also understand, follow up and execute action to meet requirement related to GMP, ISO, Regulatory and TGA standard/PICs (as per TGA product) requirement
- Ensure all testing is performed according to corporate methods and policy and adheres to good microbiological practices. This includes the set up and administration of a laboratory quality assurance system that covers method and material qualification as well as equipment validation, calibration & maintenance
9
Responsibilities For Supervisor, Quality Review Operations Resume
- Understand and use basic laboratory safety equipment and instructions, precautions in handling and disposing biological materials, in accordance with local environmental regulations
- Ensures that the reporting of data and maintenance of records are documented. Also, the interpretation of data is correct and results are effectively communicated to appropriated individuals, including management
- Ensures that the appropriate microbiological resources, processes and method are available to implement the site Cleaning & Sanitization (C&S) program
- In partnership with operations and engineering, develop and implement plant floor micro control programs based on C&S Guidelines & Quality Standard, Control Point Monitoring, Micro Susceptibility Index and Process Validation
- Develop & implement microbiology training for plant floor management and operators
- Devise and execute a program of routine problem resolution and continuous improvement
10
Responsibilities For Supervisor, Quality Review Resume
- Participate in internal audits and external audits (contract manufacturers & labs, suppliers, etc.). Function as part of the plant GMP and Quality team
- Represent the department with interdisciplinary factory groups to assist with recommendations for quality improvement
- Provide the focal point for maintenance and continuous improvement of the corporate Quality Systems program
- Oversee and coordinate quality inspection activities to ensure that products meet quality requirements
- Meet corporate quality metrics and hold leads / inspectors accountable
- Maintain MFG and QA cGMP and ISO compliance
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