Supervisor Support Resume Sample
Ottilie Bins
952 Darius Harbors,
New York,
NY
+1 (555) 812 4685
Work Experience
Customer Support Senior Supervisor
07/2017
-
PRESENT
Chicago, IL
- Communicate effectively among the three branches of Propel (i.e. -- the enterprise, protedyne, and local management)
- Support the Order Fulfillment manager in efforts to attract, identify, develop, and retain organization/department talent
- This includes all facets of talent acquisition, performance management, succession planning, and employee learning and development
- Lead the complaint reporting and RMA processes for the assigned customer group in order to drive customer satisfaction through the effective correction and resolution of customer concerns. Provide leadership within the site to ensure concerns are addressed accurately and in a timely manner
- Ensure each SSR is equipped with the necessary tools & training to properly support sales force requests (example: proficiency in Microsoft Excel, knowledge of Compliance policies and procedures, etc.)
- Daily coaching of SSR team on how to maximize service level and response time to the sales force
- Assist SSR's with tackling difficult ad-hoc requests from the field (when needed)
- Maintain relationships with all departmental leaders in order to encourage interdepartmental collaboration with inquiries from the field. Serve as point-person for all corporate requests of SSR's
- Execute on business initiatives as a catalyst for change as the connection to the field sales (PO Collection, 3IN90, Patient First)
Supervisor, Sales Support
05/2012
-
05/2017
Philadelphia, PA
- Direct responsibility for developing and managing a team of Sales Support Representatives, along with the associated cost center (annual budget) for the Sales Support Department
- Ensure alignment with business units, department leaders and regions to drive revenue and regional support is consistent. Takes Regional leadership directives and cascades to the team
- Sense of Urgency & Follow-Through
- Decision-Making & Judgment
- Microsoft Office (PowerPoint, Excel, Word & Outlook) Computer Skills
- Investigates personnel or job related problems and decides on a course of action to resolve the problem. 2%
- Ensures individual performance appraisals are prepared and performed. 2%
- Oversight of approximately 20 employees in the Phlebotomy, Warehouse, and Logistics department including training, scheduling, performance evaluation and management
- Have knowledge of Phlebotomy testing, supply orders, and quarterly inventory
Technical Support Maintenance Supervisor
12/2007
-
11/2011
New York, NY
- Communicate effectively among different laboratory departments
- Work with distribution, Branches, clients, and various other departments to improve workflow in out of the department
- IT Support Center or Call Center experience
- Thorough understanding of ServiceNow or service management system
- Oversight of approximately 15-20 employees
- Oversight of the operations of logistics call center
- Management experience with a high volume call center, with multiple trunk lines
- Experience with training, hiring and overall productions enhancements with call agents. Logistics experience including dispatching, dispatch systems as well as courier operations.
- Exercise independent discretion and judPartner with and oversee other admins to refine and streamline administrative operations for the office of the VP/GM and FSP Lansdale
Education
Oklahoma State University - Tulsa
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong customer service skills along with excellent teamwork and leadership skills
- Strong analytical, organizational and time management skills with the ability to prioritize workload (for self and others) in a fast paced environment
- Excellent interpersonal skills, including the demonstrated ability to coach and develop people
- Strong organizational, administrative and prioritization/time management skills, and the ability to multi-task
- Excellent communications (interpersonal, verbal, written) including negotiation skills, active listening and able to project empathy and common sense
- Work with all levels of the organization, displaying strong interpersonal and leadership skills
- Excellent organizational skills and the ability to multi-task in a fast-paced, changing environment
How to write Supervisor Support Resume
Supervisor Support role is responsible for interpersonal, training, software, customer, leadership, travel, administrative, communications, organizational, database.
To write great resume for supervisor support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Supervisor Support Resume
The section contact information is important in your supervisor support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Supervisor Support Resume
The section work experience is an essential part of your supervisor support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous supervisor support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular supervisor support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Supervisor Support resume experience can include:
- Know and use formal and some informal channels to achieve faster work results for the team to solve complex problems regarding the executive team's daily administrative requirements
- Demonstrates attention to details and accuracy on administrative transactions, development of collateral, transfer of calls, ascertains callers' needs and tactfully refers caller to appropriate person
- Takes and relays messages for the VP/GM's office and staff, responds to inquiries concerning multiple business related activities and operations, and refers complex and/or sensitive inquiries to the appropriate individual
- Manages the calendar of the VP/GM and the Senior Leadership Team with little or no oversight and understands how to balance competing priorities and scheduling conflicts as they relate to calendar needs of the VP/GM’s staff as well as the needs of the business (other critical Tyco business meetings within FPP and other Tyco businesses)
- Demonstrated potential for solid supervisory skills with mid-level employees in a corporate environment
- Strong organizational, prioritization skills
Education on a Supervisor Support Resume
Make sure to make education a priority on your supervisor support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your supervisor support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Supervisor Support Resume
When listing skills on your supervisor support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical supervisor support skills:
- Excellent interpersonal and diplomacy skills. Excellent verbal and written capabilities
- Excellent computer skills and experience with, MS Office Suite, Visio, Automatic Call Distribution software, etc
- Excellent coaching skills with the ability to identify training needs
- Effective verbal and written presentation, and listening skills
- Exercises good judgment, common sense and decision-making skills
- Proven project and team leadership skills to establish rapport, trust and confidence with event technicians and other IT and non IT groups
List of Typical Experience For a Supervisor Support Resume
1
Experience For Supervisor, Sales Support Resume
- Master technology and leverage technical skills for administrative efficiency and effectiveness
- Experience in Application Support (Esp. Finance Applications) in a Business or IT administrator/support function
- Experience in management/leadership role
- Foster strong morale and engagement with team members
- Maintaining and ordering all new hire forms; coordinating new hire orientation
2
Experience For Support Center Supervisor Resume
- Welcoming candidates and escorting them to interviews
- Notifying the HRSC of hourly job openings
- Provide sound leadership in project development and tracking, process documenting, managing, and training of personnel for continuous improvement
- Responsible for tracking and routing problems/requests and documenting resolutions and ensure tickets are picked up by due date
- Manage the process of obtaining and communicating market feedback to determine additional support needs
3
Experience For Technical Support Maintenance Supervisor Resume
- SalesLook, Clearslide Strata (ongoing evaluation of needed product support)
- Coordinate and assemble product training materials as needed
- Fills time sheets, working orders, daily reports, control sheets, nonconformity reports, etc
- Ensure the team develops documentation to assist in meeting business needs
- Displays ethical character and competence – gains trust by acting with integrity and intent
- Audit and monitor the quality of service requests, reporting any errors or trends to management
- Provide and/or coordinate staff training for maximum performance and provide developmental opportunities
4
Experience For Supervisor Production Support Resume
- Promote teamwork and a positive working environment for the support center team
- Gathers data from a variety of sources to be used as input into assigned reports
- Responsible for planning, logistics and budgeting of simple and complex meetings. Schedules, organizes and coordinates onsite and offsite domestic and international meetings including but not limited to managing invitations, tracking responses, coordinating speakers, entertainment, transportation, dining, presentation materials, and the budget
- Utilize effective oral and written communication
- Maintains relationships with the members of the VP/GM’s office, staff and other team members within the JCI community
- Actively seek opportunities to use software skills (Exchange, MS office programs, database management, video conferencing tools, SharePoint, Concur (Expense tool), RAPID (Purchase Order software), AMEX travel planner and other required software relevant to the role
- Collaborates and demonstrates willingness to help others, share best practices and benefit to the organization
5
Experience For Support & Infrastructure Supervisor Resume
- Performs other special projects as directed by VP/GM and senior staff
- Oversee and partner with other administrative assistants and maintenance staff daily to maintain a standard of excellence within the administrative team
- Creates an environment of support and teamwork within the administrative function
- Maintains Business confidentiality as to not compromise JCI's competitive advantage
- Collaborate with key stakeholders to communicate, coordinate and support product updates and launches
- Proactively work with IT to analyze and communicate performance issues
6
Experience For Ground Support Equipment Supervisor Resume
- Gather user feedback through surveys (email and/or on-site) or staff
- To manage customer complaints in a professional manner designed to retain the customer’s custom and trus
- Assists with the development of reports to manage inventory metrics and turnaround times surrounding the documentation of BCO SOP’s, User Guides, Bulletins, etc
- Liaise with other departments such as Software Development, Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
- One (1) year of applied experience with iSeries required
- Direct supervision of a shift or the coordination of multiple work groups
- Conduct a site study to select appropriate location for equipment and customer’s needs
7
Experience For Supervisor EDI Support Resume
- Collects and maintains Production Support performance measurement data
- Supervises workers engaged in production control activities to ensure continuous control over materials, parts, and information
- Prepares or directs the preparation of day-to-day and weekly work plans and resource requirements based on assigned work and the Production Control Manager's goals and objectives
- Works with Production Support Manager, Production Managers and Supervisors, MOC and his/her team to provide data and input to daily and longer range goals/objectives and to prepare resource forecasts, plans and policies, subject to approval by the Production Support Manager, Manager, and Director
- Understands the need to be informed and makes effective use of information that is readily accessible or routinely distributed to develop the team’s expertise
- Provides supervision and support to work functions assigned within the position’s area of responsibility
8
Experience For Supervisor Access & Patient Support Resume
- Provides friendly service to and maintains positive relationship with all Internal and External Customers
- Support and develop Lead Mechanics. Manage the shift operations to assure we are working as a team and managing consistently in areas relating to preventative maintenance programs, union issues, budgets and scheduling
- Interact with local Station leadership concerning ground support equipment issues
- Attend local safety meetings as assigned
- Responsible for the site function within the area of the Local Service Center
- Prepare and verify that all materials are available and that the tools and equipment’s are available (subcontracting environments and Internal performance)
9
Experience For Supervisor, QC Support Resume
- Responsible for tools management in the Local Service Center and interface with Field Service Manager
- Ensure the nomination, mobilization and de-mobilization of Site Staff according to defined Project Schedules. Coordinates with Field Service Manager for needs of additional or specific resources or tools
- Identification and selection of sub-contractors, management of teams
- Establish procedures EHS requirements within the scope to include method statement, Risk analyzes, safety inspections, tool meetings, etc.
- Ensure that internal & external subcontractors comply with EHS requirements on site within the field of work
- Coordinate access to all areas of the scope
- Ensures emergency on-site inspections and assessments
10
Experience For Supervisor Admissions Events & Support Resume
- Direct management and supervision of staff and subcontractors for the establishment of work and ensures that the work is carried out on time and on budget
- Communicate directly with engineers to resolve and / or to clarify any technical problems
- Ensuring excellence in the quality of work and compliance with the Site Quality Plan by internal or external subcontractors in the field (subcontracting environment)
- Manage all follow-up post-incident actions; including incident investigations, leading learning teams and site reporting
- Lead and conduct housekeeping audits; ensuring daily housekeeping checklist completion
- Manage value stream staffing and scheduling; considering overall business and customer impact
- Always put safety first by setting the example and driving preventative measures
- Conduct staffing interviews and provide feedback on hiring recommendations
List of Typical Skills For a Supervisor Support Resume
1
Skills For Supervisor, Sales Support Resume
- Strong leadership, management skills, and demonstrated ability to manage and resolve complex client situations in an effective manner
- Excellent communication skills with a focus on following up with the end users
- Strong written and verbal communication skills and ability to work independently as well as with a team
- Excellent leadership, facilitation, and interpersonal skills
- Effective internal and external communication skills
- Effectively manages multiple priorities in a fast paced environment
- Understanding of Lean concepts and demonstrated experience initiating and driving change
- Outstanding written and verbal communication and public relations skills
- Outstanding decision-making skills, characterized by rational judgment, common sense and integrity
2
Skills For Support Center Supervisor Resume
- Demonstrated success in leading and influencing people through effective collaboration, problem-solving and relational engagement
- Ensure skills based training is provided; new hires through cross training development and advancement
- Plan, communicate and execute effectively
- Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
- Prior experience in a lead or supervisor role
- Using all available tools to ensure effective supervising, planning, and managing functions within PSS Group
- Working knowledge of Microsoft back office products and experience working with a ticketing system
- Recruit by interviewing and making effective hiring recommendations and develop and implement process improvements
3
Skills For Technical Support Maintenance Supervisor Resume
- CIP Green Belt training or Lean Manufacturing experience
- Work experience of outsourcing operation. With knowledge of financial/banking operations, quality control, risk control
- Clear understanding and experience in international business practices and shipping compliance mandates
- Good Understanding of Finance Business Processes ( Esp. Expense Management, Procurement and Finance reporting)
- Experience leading others in proper standards, techniques and meeting SLA’s
- PowerPoint, Excel, Project, etc.) as well as presentation and customer facing experience
4
Skills For Supervisor Production Support Resume
- Experience in sales or customer service in an engineered manufacturing environment
- Experience of managing people
- Demonstrate commitment to solving user problems
- Previous experience with FOG imaging software
- Experience leading teams of 10+ or more direct reports
- Experience with Avaya CMS and other help desk reporting tools
- Experience managing at least 5+ deliverables
- Experience with the use of a ticket tracking tool for customer requests and incidents
- Strong knowledge of PC and Software trouble shooting
5
Skills For Support & Infrastructure Supervisor Resume
- Experience in Software or High Tech industries
- Experience as Supervisor, Desktop Support or similar role/function
- Helpdesk/Support Center experience
- Proven knowledge of sales, operations and related business practices
- Supervisory/Management or equivalent experience required
- Work independently and manage multiple priorities and deadlines in a fast-paced environment
6
Skills For Ground Support Equipment Supervisor Resume
- Excellent English and Japanese
- ) of relevant and recent experience in call center management
- Experience in desktop support role
- Navigate through matrix organization and multi-task, problem-solve, adapt to change and operate in a fast-paced dynamic environment
- Multi-task, manage own and other’s time, and prioritize work
- Ensure effective and efficient utilization of all resources and assets
- Carrying out coaching, training, disciplining, and reviewing all agents and leads
- Acting as an information source and answering lead or agents questions, assigning tasks, following up and giving instructions as needed
7
Skills For Supervisor EDI Support Resume
- Assisting Store Manager with changes in staffing needs and staffing moves
- Establishing and maintaining appropriate purchase order and contract management standards, controls and reporting methods
- Managing and directing the daily activities of PSS agents and leads
- Practicing and ensuring compliance with Asurion and client policies and procedures
- Evening shift hours: 2:00pm-11:00pm with occasional weekends
8
Skills For Supervisor Access & Patient Support Resume
- Assigning coaches for new associates
- Working on-site with team
- Resolving client and internal complaints and questions
- Carrying out performance measurement and evaluation of all agents and leads to improve efficiency
- Communicating solutions, successes, best practices and opportunities within the organization
- Reviewing and approving person-centered support plans while ensuring benefits levels are appropriate and have the appropriate approvals
- Reporting quantifiable impact, quality of care, and quality of life improvements as measured against care coordination goals
- Provide support for Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics
- Comfortable working independently and taking initiative with little supervision, as well as working well on a team
9
Skills For Supervisor, QC Support Resume
- Assist Manager in determining annual budget while maintaining and establishing cost controls
- Assist in establishing proper staffing levels and developing leadership candidates
- Act as a subject matter expert by having a deep understanding of CCO’s business, processes and tools
- Supervisory level position responsible for 7-9 professional employees, including business and engineering professionals
- Implement, improve and monitor a ‘Coaching Bay’ for Grab CE staff that need a little bit of extra help in reaching their goals
10
Skills For Supervisor Admissions Events & Support Resume
- Set the team’s direction, resolving problems and providing guidance to oversee end-to-end business process
- Assist Manager and Senior Manager in achieving all departmental goals and objectives. Assists in establishing new goals and objectives for their operation
- Provide timely, constructive, documented performance feedback (including disciplinary) on an ongoing basis to team members
- Serve as an escalation point providing sound judgment to the BDS team as needed
- Comfortable making decisions independently
- Familiarity with nuclear technical requirements including ASME Sections II and III, 10 CFR 50 Appendix B, and NQA-1
List of Typical Responsibilities For a Supervisor Support Resume
1
Responsibilities For Supervisor, Sales Support Resume
- Develops strong unit through effective performance management and sharing of expertise
- Demonstrate our company values and is able to motivate the team
- Supervise desktop support personnel, including resource management and planning, hiring, development, training and performance coaching
- Responsible for tracking and routing problems/requests and documenting resolutions
- Responsible for tracking and routing problems/requests and documenting resolutions. Ensure tickets are picked up by due date
- Make decisions using overall cost impact; always keeping the big picture in mind
- Manage the steps for successful on-boarding process of new associates, create training plans for new staff
2
Responsibilities For Support Center Supervisor Resume
- Manage all current elements on the task list and assist the commissioning team
- Conduct thorough monitoring of all activities with harmful effects on the environment
- Provide monthly scorecard and real-time feedback and coaching on Support Professional’s performance
- Oversee team member training completion and compliance
- Deliver broad range of communications; owning timely response to individual team member inquiries up through distribution of site wide communications
- Manage variable cost (staffing, hours, overtime, etc.)
- Manage day-to-day operations, processes, and reporting. Deliver timely and efficient solutions to all technical requests
3
Responsibilities For Technical Support Maintenance Supervisor Resume
- Learn various network processing requirements to assist team as needed
- Complete queue monitoring and determine queue adjustments queue based on volume
- Supervises, mentors and direct a team responsible for delivering selected Network Reports in a high volume, visible team environment
- Management of internal and customer facing escalations
- Direct technical and commercial responsibility for customer proposals resulting in $130 million - $150 million in annual bookings
4
Responsibilities For Supervisor Production Support Resume
- Establish guidelines for managing customer fines within Sales Support team and support compliance team with fine avoidance activity
- Manage Request Fulfillment Process by ensuring request fulfillment processes are followed and gaps are identified
- Act as the internal communication liaison for WaTech team members as well as providing information to customers
- Ensure that all packages defined within the considered equipment business are ready for Service in accordance with the program
- Ensure that Company’s Quality and EHS directives are followed on-sites
- Provide data and reporting of KPI’s and trends to the IT department and others in an ad-hoc, weekly, monthly basis, run periodic customer satisfactions surveys, review feedback and suggest improvement actions
- Works with Production Support Manager, Production Managers and Supervisors, MOC and his/her team to provide data and input to daily and longer range goals / objectives and to prepare resource forecasts, plans and policies, subject to approval by the Production Support Manager, Manager, and Director
- Handles difficult and/or complex customer issues
5
Responsibilities For Support & Infrastructure Supervisor Resume
- Works with manager and other supervisors to improve the Central Station performance. Interviews, hires, trains, and motivates
- Exhibits leadership qualities throughout the department
- Acts as liaison between management and staff
- Ensure consistent professional development of agents and leads
- Assisting with operating goals for cash flow, accounts receivable and operating income through best in class execution of daily business, contracts management and building proactive customer relationships
- Coach and support team member development
- Assist in time and attendance administration
- Work with Quality, Engineering and Product Services to identify root causes and solve external quality issues while ensuring that ISO 9001 quality system requirements are met
- Assist with the preparation and maintenance of work procedures and instructions
6
Responsibilities For Ground Support Equipment Supervisor Resume
- Participate in product improvement projects and processes
- Own and drive value streams daily output and productivity
- Facilitate and Participate in Lean / Continuous Improvement initiative (Lead Action Workouts), and engage Six Sigma tools for process improvements
- Prioritize, communicate and implement product build plan and priority based on customer needs while factoring in variances staffing (ex. Staffing, equipment down time, etc.)
- Track actual vs plan on daily value stream output and identify/implement action to get back on track
- Achieve 100% uptime of site technologies and systems, and 100% of issues resolved. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the site technology team
- Improve the key success metrics associated with technology goals. These include: 99.95% uptime of systems, Hardware/Software Inventory, Internal CSAT Timebook at 95% Training (1 certificate per year)
7
Responsibilities For Supervisor EDI Support Resume
- Deliver excellent customer service and communication. Respond to all technology issues as appropriate
- Develop, coach, support, and evaluate the technology team. Responsible for development of Technicians/Sr. Technicians. Establish realistic team goals and performance objectives
- Compliance: Operates within all applicable regulations as well as all standard operating procedures provided by GHI
- Use of Resources:Knows the resources available to him/her and uses these appropriately to maximize the client and patient experience with the GHI services
- Ensure team has tools, systems, and support needed to perform their job. Escalate department issues as appropriate and needed
- Execute against growth goals by leveraging relationships and positioning PBO as a long-term, measurable, cost-savings solution with skilled resources to meet their non-core business needs
- Build and maintain a strategic partnership with the client by understanding the client's business, strategic direction, processes and policies and provide creative and innovative workforce solutions
8
Responsibilities For Supervisor Access & Patient Support Resume
- Monitor scope of work to ensure company is compensated for scope expansion
- Work with the Manager in the development and implementation of a world class customer service model that is ahead of the curve, anticipates changes in customer needs, is prepared to expand quickly/efficiently and is consider the best in the industry
- Manage all sales related service and support activities, including responses to incoming phone and email inquiries and elevates critical issues to the attention of the Manager when needed. Ensure that all activities within the Customer Service group are being performed and documented within established SOPs and Customer Service best practices
- Responsible for the daily management of the Nortel ACD call management system; monitoring daily call flow, average speed to answer and abandonment rates. Provide real time feedback to staff and provide individual and department historical stats via Symposium Call Management Reports on an as needed basis
- Participate in Call Monitoring Program to ensure quality service is provided to all GHI customers and document performance of staff in the areas of courteousness, knowledge, efficiency, promptness
9
Responsibilities For Supervisor, QC Support Resume
- Assist with overflow calls & provide back-up support as necessary during staff vacations, training, and offsite activities
- Represent the customer service department in inter-departmental meetings such as weekly Ops, Pre-Post Analytical and GAP calls with Quadax as needed
- Assist the Manager in the interview, selection and hiring of new staff. Responsible for coaching and training of the Customer Relations Specialists, conducting monthly 1:1s and fostering an environment of open communication
- Assists the Associate Director, Customer Service in the Performance Assessments of the customer service staff by providing thoughtful feedback, documented performance outcomes and insight into their development plan
- Supervisory level position responsible for 5-8 professional employees, including business and engineering professionals
- Assist as needed in the Sales Training Program for new sales representatives
10
Responsibilities For Supervisor Admissions Events & Support Resume
- Highly creative at identifying new and different ways to problem solve
- Direct technical and commercial responsibility for customer proposals resulting in $90 million - $120 million in annual bookings
- Work closely with the CS Management Team to develop efficiencies between all CS teams and ensure that SOPs and best practices are met daily
- Attend and support regional sales calls and meetings
- Department Planning:Assist the Manager in establishing workload levels consistent with needs of customers; recommend and grow the customer service department as needed
- Communication:Communicate regularly with Manager, peers, internal and external partners
- Collaboration:Works closely with Manager and peers to identify unique opportunities for attainment of corporate objectives. Regularly attends meetings to understand needs and communicate deliverables
- Personal Development Plan:Works with Manager to identify and execute a personal development plan to increase/enhance his/her performance level and overall contribution to GHI
- A deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion at GHI for the company, patients, and health care providers
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