Support Resume Sample
Pascale Labadie
745 Esther View,
Chicago,
IL
+1 (555) 555 8377
Work Experience
Apps Support Group Manager
06/2015
-
PRESENT
New York, NY
- Resolving client relevant queries related to securities and banking opertion matters, addressed by Front Offices in German and English written and orally via Phone/MSLync
- Resolving client relevant queries related to securities and banking opertion matters, addressed by Front Offices in Italian and English written and orally via Phone/MSLync
- Structured approach to effectively and efficiently planning own workload (priorization of tasks, planning, tracking, measuring quality of own work delivered)
- Excellent problem solving skills and result/delivery focussed way of working
- Strong communication skills with the ability to express functional terms and details both verbally and writing in clear, concise and understandable Italian and English, particularly for non-functional experts
- Resolving client relevant queries related to securities and banking opertion matters, addressed by Front Offices in French and English written and orally via Phone/MSLync
- Strong communication skills with the ability to express functional terms and details both verbally and writing in clear, concise and understandable French and English, particularly for non-functional experts
- A member of the Micro Focus infrastructure team responsible for
- Assisting RTB and BTB teams in resolving production issues
PMO Support
02/2011
-
12/2014
San Francisco, CA
- Create and maintain Micro Focus Field Developed Solutions
- Demonstrate expertise in troubleshooting such as writing code or scripts to scale down report problems into discrete components that replicate the problem, if the problem exists in a base form report to the vendors and look at possible workaround for teams
- Provide on-call support during off-hours and weekends
- Provide support for weekend changes and reoccurring activities such as patching and server reboots
- Provide a high-level of application technical expertise to resolve major complex live business problems
- Takes responsibility for resolving technical support problems and communicating areas such as root cause to senior stakeholders
- Identifies and delivers improvements to process, systems and procedures
Junior Support Engineer
06/2008
-
01/2011
Chicago, IL
- Assisting the RTB and BTB teams in effectively utilizing the Micro Focus product set
- Contributing to identify and coordinate the execution of activities needed to support the development and production infrastructure
- Assist BTB teams in identifying and correcting application problems
- Assist RTB teams with identifying and isolating application problems
- Mentor junior team members in troubleshooting and project activities
- Interface with vendors to ensure and reported problems are addressed in a timely manner
- Ensure proper monitoring capabilities are defined for the production environments and review periodically
Education
Lawrence University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong inter-personal skills and demonstrates leadership skills
- Strong problem solving skills and ability to prioritise effectively
- Strong communication skills, written and presentation skills
- Excellent organizational skills and good written and verbal communication skills are required
- Proven experience of working in a trade floor environment dealing with system outages using clear incident management skills and processes
- Experience writing technical documentation and documenting business process requirements or excellent written communication skills
- Strong background in production reporting. Excellent data management skills are key, including the ability to manage large/complex data sets
How to write Support Resume
Support role is responsible for technical, customer, analytical, interpersonal, business, excel, microsoft, troubleshooting, software, presentation.
To write great resume for support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Resume
The section contact information is important in your support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Resume
The section work experience is an essential part of your support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support resume experience can include:
- Strong computer skills, including spreadsheets (pivot tables, charts), databases, and PowerPoint. Demonstrated experience in analysis and presentation of data
- Excellent analytical skills with concise written and verbal communication skills
- Strong Excel skills including understanding of pivot tables and formula creation. Experience working with or creating macros is highly desired
- Good planning & Organisational skills and an ability to prioritise and multitask
- Experience with Microsoft applications e.g. PowerPoint, MS Project; Excellent skills with Excel
- Strong organisational skills with the ability to multi-task and prioritise their workload
Education on a Support Resume
Make sure to make education a priority on your support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Resume
When listing skills on your support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support skills:
- Excellent Excel skills - Ability to communicate effectively with and influence senior project stakeholders
- Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in various roles
- Strong Microsoft Office Skills, in particular Microsoft PowerPoint. Experience of using Visio or MS Project are an advantage
- Good interpersonal and communication skills and experienced in working with senior level managers, business people and developers across multiple disciplines
- Excellent problem solving skills and the ability to see issues through to resolution with a strong customer focus
- Has strong bias towards data and action with strong analytical, strategic and problem solving skills
List of Typical Experience For a Support Resume
1
Experience For PMO Support Resume
- Strong communication skills, both verbal and written, with proven ability to communicate effectively
- Possess good communications skills, both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone
- Solid PC skills with Advanced Excel skills with macro & VBA an advantage
- 4) Proven ability to multitask and effectively balance priorities
- Demonstrates excellent verbal and written communication skills, able to communicate accurately, concisely and with tact and diplomacy when appropriate
- Good command in English; Good communication and presentation skills
2
Experience For Server Support Engineer Resume
- Demonstrated solid Technical Skills in support environment
- Working knowledge of ITIL framework and experience working within a support environment and can effectively distinguish
- Very strong Excel skills specifically relating to financial modeling
- Strong business analysis skills, process mapping, business process redesign and implementation
- Strong Analytical and Problem-solving skills and an innovative mindset
3
Experience For Apps Support Group Manager Resume
- Demonstrate inclusive leadership, effectively coaching for performance and career development, lead by example
- Strong analytical, communication and skills problem-solving
- Equipped with effective communication skills sufficient to perform operational support tasks, while engaging operational support peers and end users
- Solid knowledge of SQL and database, with experience and good understanding of database concepts (Sybase, Oracle and/or MS SQL)
- Very strong planning, organizational, time management and leadership skills required
4
Experience For Junior Support Engineer Resume
- Excellent technical skills in Excel
- Excellent, Customer-service skills and professional presence
- Strong written and verbal communication, and presentation skills
- Experience of effectively communicating with people on the phone during incidents
- Excellent written and verbal communication skills. Required
5
Experience For Support Center Analyst Resume
- Coaches team on all elements of the client conversation guide and experience map to deliver an efficient and effective client experience
- Strong communication skills - need to be able to track issues and escalate when needed
- Strong Excel, MS Access and Power Point skills
- Strong communication skills needed to track issues and escalate when needed
- Solid interpersonal and teamwork skills are required
- Effectively operate a windows-based computer
- Excellent writen and verbal comunications skills especially the ability to communicate with peers, mangement and SBS call center team
- Strong analytical skills used in problem solving situations
6
Experience For Salesforce Support Analyst Resume
- Good overall IT skills (especially in Excel and PowerPoint)
- Client focus with strong analytical skills
- Good English and German language skills, both oral and written are required
- Excellent MS Office skills (familiarity with Word, Excel and PowerPoint) and MS Project
- Strong problem ownership skills
7
Experience For IS Support Analyst Resume
- Strong communication both written and verbal/relationship management skills
- Excellent interpersonal skills and the ability to manage simultaneous tasks
- Excellent communication skills: verbal, numeric and written
- Strong interpersonal, verbal, phone and written communication skills
- Strong Sharepoint and Microsoft Suite skills
8
Experience For Collection Support Resume
- Strong control focus, attention to detail and process management skills required
- Java / J2EE Strong SQL, Data Modeling and DB skills
- Provide premier technical assistance to both internal and external clients Additional areas of level 3 experiences are beneficial. Technical Skills
- Working close to Patients Support Program in order to offer support and Shire´s expertise in skills and qualifications
- Experience working with business and technology partners in defining and validating requirements
- A proven track record of providing excellent customer service in a technology setting
- Communication, consulting, development of self and others, interpersonal skills, flexibility, decision making,
- Project management and team management experience with a proven track record of managing and coordinating several projects simultaneously
- Strong experience with Oracle e-Business Suite especially P2P and P2B modules including
9
Experience For Senior Support Manager Resume
- Analyze requests from the field for validity and measure effectiveness against Standard Operating Model. Meet established deadlines on all changes
- Analyze requests from the field for validity and measure effectiveness against Standard Operating Model
- Demonstrate team experience in a collaborative business environment spanning cross cultural and regional boundaries
- Experienced in working with third party suppliers to integrate and jointly operate third party solutions
- Strong people management and team building experience
- Communicate and negotiate effectively at all levels, adapting style as appropriate
- Computer skills, including use of business software
- A background in SQL is recommended; relevant work experience includes prior exposure to TSQL, IIS, Activebatch, and FTP pricing feeds
10
Experience For ETL Support Analyst Resume
- Support skills on troubleshooting Software/Hardware issues
- Basic client service skills
- Skilled to highly skilled in core MS Office products PowerPoint, Word, Access, Excel, Illustrator, Photoshop, Acrobat
- Analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills
- Analyze and solve technical problems by investigating, developing and implementing potential solutions using troubleshooting skills
- Responsible for self-development of any skills necessary to accomplish daily tasks
- Has the ability to function within a team and to work effectively with peers
- Has the ability to manage one's time and contacts effectively and efficiently
List of Typical Skills For a Support Resume
1
Skills For PMO Support Resume
- Demonstrate ability to build and maintain collaborative working relationships with strong analytical skills, customer service and organizational skills
- Excellent communication skills and strong influencing skills
- IT experience including 5+ years of PMO experience with solid project management skills
- Excellent analytical and problem solving skills and good judgment
- Has ability to demonstrate good Team Leadership skills
- Strong organisational skills and able to demonstrate this
- Excellent communication skills; confident, assertive and effective communicator
2
Skills For Server Support Engineer Resume
- Working with IT/Business teams in different geographies and effectively communicating front office priorities
- Demonstrated experience recommending and leading process improvements using critical thinking, problem-solving, and sound judgment skill
- Strong problem-solving, analytical, and communication skills as troubleshooting and assisting our merchants are vital parts of the job
- Strong problem solving, troubleshooting and Analytical/Reasoning skills
- Strong delegating, coaching, and mentoring skills
3
Skills For Apps Support Group Manager Resume
- Experience in coaching and skills transference to new & existing colleagues within the support environment
- Solid researching and troubleshooting skills
- Solid researching and trouble shooting skills
- Communication: demonstrating effective listening and clear verbal and written communicates in order to effectively give and receive information
- Good researching and troubleshooting skills
4
Skills For Junior Support Engineer Resume
- Strong problem solving, fault finding, and diagnostic skills
- Strong experience in Data Quality, Business Rules Validation, Source Target Mapping Design, Performance Tuning and High Volume Data Loads
- Excellent information management, collation and reporting skills, and proficiency with reporting tools such as Clarity PPM or other similar PPM tools
- Strong written/verbal communication, organizational, analytical, troubleshooting and testing skills
- Proven analytical ability and problem-solving skills
- Strong computer skills including enterprise applications, email and pc software packages (Excel
5
Skills For Support Center Analyst Resume
- Solid research and trouble shooting skills
- In excess of five years demonstrated experience at a management level, being able to articulate proven staff development and growth success
- Structured approach to effectively and efficiently planning own workload (priorization of tasks,
- Excellent analytical and problem solving skills, attention to detail
- Handhold Partner queries for start to finish, while demonstrating excellent communication skills throughout
6
Skills For Salesforce Support Analyst Resume
- Strong analytical and problem solving skills and the ability to work to deadlines
- Technical skills required; experience of supporting UNIX, Windows, SQL and FIX
- Operational skills used when planning new processes, warehouse experience helpful to ensure system functionality is well planned
- Excellent skills in Microsoft Office, including PowerPoint, Excel, Visio, and Word
- Excellent writing and verbal communication skills
- Handles ambiguity and changing priorities effectively
- Excellent team working, communication and interpersonal skills with the ability to communicate and persuade
- 8) Strong analytical skills in making the appropriate business and technical decisions
7
Skills For IS Support Analyst Resume
- 10) Good organization skills; ability to work in a fast-paced, often changing, sometimes ambiguous environment
- 5) Strong problem-solving skills and ability to focus on details
- Excellent word processing (Word) and database skills required
- Demonstrated leadership, people management and problem solving skills
- Excellent time management, workload planning and organisational skills
8
Skills For Collection Support Resume
- Strong analytical, multitasking, and administrative skills required
- Demonstrates familiarity with multiple technologies and systems relevant to their portfolio of applications. Effectively facilitates complex troubleshooting
- Strong computer skills, including use of business software
- Has strong people skills and task management
- Displays good problem solving and analytical skills
- Illustrates good customer service skills
- Exhibits good teamwork skills and is able to work independently
- Proven ability to work effectively and fluidly in a team environment
9
Skills For Senior Support Manager Resume
- Excellent written skills --particularly in email communication-- to respond to and resolve customer problems
- Excellent verbal and written communication skills are necessary in order to support users by email and phone across regions
- Oracle application development and a strong database design and development skills
- Broad background in entry level IT service delivery or technical skills & experience / qualification
- Strong database and SQL skills (Oracle, SQL Server)
10
Skills For ETL Support Analyst Resume
- Good communication, interpersonal and phone skills
- Strong leadership, organization, communication and planning skills
- Excellent verbal and written skills and the ability to communicate with customers and staff at all levels
- Excellent IT skills and the ability to pick up new systems quickly
- Excellent customer service, problem-solving and organization skills
- Excellent problem diagnosis and problem solving skills
- Excellent problem-solving and organizational skills are required
List of Typical Responsibilities For a Support Resume
1
Responsibilities For PMO Support Resume
- Detail-oriented with demonstrated ability to handle multiple tasks simultaneously with excellent written and verbal communications skills
- Have good communication skills, strong attitude to customer service and are eager to learn
- Fluent German and good English skills in speaking and writing
- Strong analytical and problem-solving skills (identify issues, analyze root causes, structure problem assessments, develop options and recommendations)
- Good communication and relationship building skills; comfortable with business contact
- Demonstrate a practical knowledge of programming languages and the aptitude to develop these skills
2
Responsibilities For Server Support Engineer Resume
- Very strong systems & data analysis skills for MS Excel applications using formulas, macros, pivot tables
- Leadership, communication, good judgment, sound decision making, relationship and people management skills required
- Excellent collaboration, relationship management, and communication skills
- Good written, presentation, and documentation management skills
- Effective listening, communication (verbal and written) and presentation skills
- Removing internal bottlenecks to be able to effectively deliver Citi to clients
- Networking: fundamental networking skills required
- Strong planning, organising and prioritising abilities. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
- Proven Middle Office operational experience, including working closely with Sales and Trading and Risk Management
3
Responsibilities For Apps Support Group Manager Resume
- Prior experience of working in L1 team having exposure to ITIL, Informatica, Ab-initio, Teradata, TWS Scheduling, TDWC & PDG, RES
- Good understanding of equities trading systems and experience working in similar environment
- Proven experience managing and supporting Windows 2008 & 2012 / Active Directory enterprise environments
- Excellent experience supporting the electronic trading environment in either the Equities or Fixed Income spaces, preferably with Rates business knowledge
- Work effectively under pressure during peak operating periods
4
Responsibilities For Junior Support Engineer Resume
- Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
- Effectively participates as a team player in planning, scheduling, and production
- Working experience in the banking and finance sector preferably with good knowledge of front office processes
- Business experience. 5 Years of experience implementing or using Oracle Applications R12 Order Management modules
- Experience in customer relations, public contact position, and/or TRICARE experience, including making presentations to groups
- Proven track record in achieving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
- Experience working with enterprise accounts in technology (ideally software) industry Experience in various engagements with customers, such as
- Effectively assist in directing resources to achieve business solutions within project guidelines
- Strong RiSK Functional/Business Support experience (Investment Banking)
5
Responsibilities For Support Center Analyst Resume
- Technical project management experience, ideally experience in rollouts of software and operating systems within large environments
- Effectively coordinate the procurement, imaging and build of user equipment
- English: Advanced Level - strong verbal, written, listening communication experience
- Good problem solving and problem management skill
- Communicates clearly and precisely to the business without jargon and to IT without emotion and effectively managing expectations of both at all times
- Experience in Development experience to working on any Unix OS (preferably Linux)
- Experience in Performance/Troubleshooting/Basic Administration experience on Linux
- 5) Strong Application Development/Production support and testing experience
- Experience administering mobile device management (MDM) platforms from AirWatch, Good, or Cisco
6
Responsibilities For Salesforce Support Analyst Resume
- Advanced Computer Troubleshooting skills
- Utilize problem solving skills to determine root cause to issues and best possible solutions
- Strong experience in management reporting, database management, client analytics
- Good banking experience and studies in finance
- Proven experience driving enterprise change in large organizations
- Customer facing skills to perform on-site support for customers who have purchased the services
7
Responsibilities For IS Support Analyst Resume
- Experienced PMO / project analyst with experience in Banking and financial services compliance, audit and/or regulatory responses in large compliance programs
- Develop and maintain functional & technical expertise in Saleforce.com & Adobe Selling Process and utilize that effectively to help customers
- Proven experience in implementing CyberArk solutions in large enterprise environments
- Proven Experience in IT Asset management or Storekeeping/Asset management in general
- Software programming skills (HTML, V.B., C++)and familiarity with Autocad, MS-Project
8
Responsibilities For Collection Support Resume
- Object oriented programming skills is an advantage
- High proficiency with the entire Microsoft Office Suite, including intermediate to advanced Excel and PowerPoint skills
- Technical document writing skills
- Effectively manage Issue support and resolutions in all the non-prod regions
- Partner with various functions to effectively train markets staff on new rollouts and process changes
- Proficient Interpersonal and teamwork skills are required
- Strong experience in biotechnology, pharmaceutical or related industries
- Experience and knowledge of Purchase Order Systems with previous experience in a similar support function
- Strong knowledge on High Interpersonal Effectiveness, redundancy, scalability, and performance
9
Responsibilities For Senior Support Manager Resume
- Demonstrate strong organization, attention to detail, ability to multi-task and maintain all aspects of support
- Proven experience in corporate banking
- Effectively works with customers and other JDA groups to minimize maintenance credits
- Intermediate/Advanced Microsoft skills (Excel, Powerpoint, Word)
- LAMP experience, DB experience (postgres, MySQL)
- Has strong computer experience with emphasis on personal computers, LANs, WANs
- Proofing artwork according to scheduling priority
- Working with all key stake-holders from the Business and IT, capturing requirements and maintaining good communications
10
Responsibilities For ETL Support Analyst Resume
- Working knowledge of ITIL framework and experience working within a support environment utilizing Incident, Change and Problem Management
- Ensuring compliance with mandatory risk policies and procedures including effective complaint handling
- Consulting experience including vendor management
- Working knowledge of corporate financial consolidation and intercompany elimination reporting practices is desirable
- Planning & Analysis / MIS expense reporting experience is desirable
- Managing BAU activities and good understanding of frameworks and how it applies to Incident, Problem, Change and Release management
- Helping Team leaders to organize effective working processes and environment
- Buying, procurement or sourcing experience is required
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