Support Principal Resume Sample
Selena Leuschke
249 Makenna Viaduct,
Philadelphia,
PA
+1 (555) 204 3606
Work Experience
Principal Tech Support Engr
06/2015
-
PRESENT
New York, NY
- Series 6 and 26 or 7 and 24 licenses (or obtained through a learning agreement)
- Provide coordination across multiple programs focused on resource allocation to meet customer requirements
- Review, access and analyze supportability problems and their impact on system performance
- Ensure that issues impacting system performance are accurately reported to program and functional engineering management
- Provide guidance in identifying PSL requirements and overarching management of PSL capabilities to identify training needs and opportunities relative to system support
- Provide oversight in the development of a PSL deployments schedule to maximize each meet customer requirements
- Promote the interaction of PSLs and supportability strategies with engineering functions such as design, reliability and maintainability/testability to produce integrated support solutions
- Act as Program point of contact for functional and business management in making informed decisions regarding supportability when bidding proposals, negotiating contracts and determining future business direction for growth
Business Support Principal
01/2009
-
03/2015
Dallas, TX
- Approve assigned budget and schedule for PSL personnel
- Travel Required up to 30% of time
- Work well with all organizational levels and possess both good oral communication skills
- Experience interfacing directly with the United States Government officials to coordinate customer for product support to direct daily activities for the product support liaison
- Knowledge of Finance /Business/Accounting Forecasting and Budget Management
- This work can be performed in Sunnyvale, CA, Salt Lake City, UT, or McLean, VA
- This work can be performed in Salt Lake City, UT, or McLean, VA
Principal Support Technician
05/2004
-
11/2008
New York, NY
- Series 6 and 26 OR 7 and 24 licenses required OR obtained through a learning agreement
- Series 6 and 26 or 7 and 24 licenses required
- Series 6 and 26 or 7 and 24 licenses required (or obtained through a learning agreement)
- Effective problem solving and analysis ability
- Provide transparency on Demand Generation performance, sales performance, P&L performance for IBSO Second Line Sales Manager (SLSM) through analysis and reporting
- Leverage established SAP tools for demand generation analysis, sales analysis, post-sales P&L analysis on KPIs such as Pipeline coverage (pipeline vs booking target), booking forecast coverage (forecast Vs actual booking), regional and Market Unit P&L health for IBSO (approved profitability vs actual profitability)
- Strong collaboration with important teams/stakeholders within IBSO and outside IBSO in the region and globally. Examples of teams within IBSO are Engineering, Cloud Service Center, Sales Enablement, etc. Examples of teams outside IBSO are regional/Market Unit Finance, regional/Market Unit legal, regional/Market Unit Global Customer Operations, Project controlling, etc
Education
Grand Valley State University
2000 - 2004
Engineer's Degree in Engineering
Professional Skills
- Strong initiative and desire to grow skillset
- Proven program management and leadership skills
- Troubleshooting knowledge, decision making skills, and the ability to solve complex problems
- Working knowledge of Microsoft products and proficient computer skills
- Experience with planning, and effectively executing plans and solutions on systems
- Experience with planning and effectively executing plans and solutions on systems
- Effective communication skills, including verbal and written
How to write Support Principal Resume
Support Principal role is responsible for design, training, communications, securities, finance, integration, database, procurement, security, architecture.
To write great resume for support principal job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Principal Resume
The section contact information is important in your support principal resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Principal Resume
The section work experience is an essential part of your support principal resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support principal responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support principal position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Principal resume experience can include:
- Deploy & Manage tools (such as tool for pricing IBSO offerings) for efficient execution of tools and keep the tool up-to-date with respect to pricing requirements for SAP Services
- Contribute to direct improvement in sales & P&L performance, by supporting deal pursuits. Deal support includes deal structuring in accordance with the offerings/business models, responding to questions on SAP/IBSO processes and methodology
- Excellentoraland writtencommunication skills
- Hands on experience with below skillsets
- Past applied experience conducting and documenting effective meetings, often with high-level personnel, with limited time and demanding expectations
- Works effectively in a matrix, fast moving and continually changing business environment
Education on a Support Principal Resume
Make sure to make education a priority on your support principal resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support principal experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Principal Resume
When listing skills on your support principal resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support principal skills:
- Experience effectively communicating with end user of the system
- Working knowledge of commercial CAD software, such as Creo, Solidworks, or Unigraphics and design experience
- Superiortime management skills (i.e. works efficiently)
- Strongexperience with Remote Management Software
- Effectively communicate via phone / computer detailed descriptions of sensor failures or mission failures on a timely basis
- BSEET or 8 years of prior applicable work experience in lieu of BSEET
List of Typical Experience For a Support Principal Resume
1
Experience For Principal Tech Support Engr Resume
- Strong computer skills: Windows, Word, Excel, Project,
- A high level of communication, presentation and influencing skills
- Business development skills – understand customer’s pain points and present DM< service portfolio
- Experience in design verification testing of infrared and visible sensors, and their components
- Experience in a quality engineering or related discipline
- Experience working with the DoD Logistics community
- Experience with infrared, electro-optical weapons systems and have familiarity with conventional electronic troubleshooting techniques
- ~5 years experience in the IT / Services industries, either in controlling or project management
- Good knowledge of the consulting business model in a software environment
2
Experience For Business Support Principal Resume
- Experience with Analog Mixed Signal Design tools from Cadence, Mentor, or Synopsys
- Experience with PCB Design tools from Cadence, Mentor or similar competitor
- Experience with electro-optical and electro-mechanical program manufacturing operations and processes
- Hands on experience with the APG-63(V)3 Radar
- Experience with Microsoft Office, Project and/or Access
- In commercial DOD experience
- Demonstrated proficiency in Configuration Management processes, application, and tools
- Experience and ability to write technical documentation
3
Experience For Principal Renewals Support Specialist Resume
- Self-starter and able to manage personal workload with a demonstrated ability to manage time and resources to meet assigned deadlines
- Experience with multi-threaded code
- Experience with Naval Surface Ship or Undersea (Mine, Sonar, Submarine, Torpedo, UUV) Operation, System Integration and Test, and/or Development
- Strong test background in all aspects of a major test program and/or understands the fundamental aspects of development and execution of a test program
- MQ9 Aircraft and GCS experience
4
Experience For Principal Support Technician Resume
- Manufacturing Engineering, Quality Engineering, Design Engineering
- Working knowledge of Geometric Dimensioning & Tolerancing (GD&T)
- Understanding of Analysis techniques, Understanding of Statistical Techniques – including conditional probabilities
- Working ability with the CREO CAD modeling tool
- Understanding of RMS business processes
- Working knowledge of Government import and export requirements and how they apply to both foreign and domestic customers
- Managing of Government Assets as Defied by the (DFARs) Defense Federal Acquisition Regulations
5
Experience For Principal Solutions Sales Support Resume
- Existing TS/SCI clearance with poly (Active within the last 24 months)
- Understanding of GPS survey methods and use of a GPS base station
- Understanding of Printed Circuit Board fabrication
- Existing Top Secret (TS/SCI) clearance with Poly (or Active within the last 24 months)
- Understanding of the interaction between product subsystems
- Understanding of Contractual Scope
- Working Knowledge of Proposal Development
- Existing Top Secret (TS/SCI) clearance (or Active within the last 24 months)
6
Experience For Principal Operational Risk Management Program Execution Support Resume
- Managing test technicians and support resources
- Engineering/Manufacturing or Supply Chain background
- Work in a challenging environment, achieving alignment across many differing viewpoints
- Participate in regional & global projects for improving processes & tools and thus improving business performance for IBSO in line with SAP & IBSO strategy
- A proven self-starter with demonstrated interpersonal communications skills, able to work with minimal supervision, ability to multi-task, experience working with diverse site locations
7
Experience For Principal Support Ae-ae Resume
- Quickly understand client requirements within the context of the product offering, and convert these into the customer’s technical solutions within the existing products and enhancement process
- Facilitate customer interaction and feedback with R&D, Product Engineering, and Marketing
- Assist with functionality questions, testing issues, EPR issues and training on new products
- Knowledge of Earn Value Management System including writing variance report
- Provide solutions, investigate, and verify fixes for issues found during shipboard integration and testing
8
Experience For Principal TG Support Specialist Resume
- Basic understanding of Reliability Engineering
- Provide a proactive and creative approach to resolving problems
- Address customer feedback both personally and technically, assisting others as required
- Teach some external customer product training classes
- Utilize remote monitoring and managementsoftware toresolve client requests
- Document troubleshooting instructionsused to resolve complex issues
9
Experience For Principal Sales Support Resume
- Debug system issues, generate trouble reports and drive resolution to ground working with development team
- Perform tasking in lab environment, or offsite on shipboard
- Provide solutions, investigate, and verify fixes for issues found during shipboard phases
- Contribute to and/or lead internal technology rollout projects and training
- Brief Technical Performance Risks to customer Engineering Leadership / Brief Programmatic R&O position to customer Program Leadership
- Perform R&O analysis to support program decision making / Lead R&O review boards and R&O "Walks" (R&O identification meetings)
10
Experience For Registered Principal Support Specialist Resume
- Manage incoming inspection, troubleshoot, repair, calibration, and return of RF systems returned from CONUS and OCONUS locations
- Identify field support equipment need for field troubleshooting
- Provide sales and customer support for new or existing products
- Takes ownership of resolving service or product issues
- Counsel the Airline Sales Director on all issues relating to their region
- Solve complex problems that require out-of-the-box thinking
- Quickly learn new technologies successfully apply that knowledge toward solving complex issues more efficiently
- Follow detailed instructionsas well as moving off script when specific issue has not previously been documented
- Solvecomplexproblemsthat require out-of-the-box thinking
List of Typical Skills For a Support Principal Resume
1
Skills For Principal Tech Support Engr Resume
- Advice on processes, tools and compliance policies supported by strong communication skills
- Excellentcustomer service skills
- Cost Account Management Experience with EVMS Experience
- Prior experience in the Defense or Aerospace Industry
- Leadership skills and knowledge of Space products
- Communicate effectively with program management and functional leads
- Strong focus on collaboration: builds relationships at every level of the organization and is a strong motivator, trusted advisor and influencer across SAP
- Possess education level of BS with 8-12 years’ experience in CS or EE (or MS with 8 or more years’ experience )
2
Skills For Business Support Principal Resume
- Technical knowledge and skills as required for the position to provide Tier 1, Tier 2 and Tier 3 support
- Technical knowledge and skills as required for the positionto provide Tier 1, Tier 2 and Tier 3 support
- Work independently and in a virtual team (intercultural skills)
- Experience leading a technical team of System Engineering Integration and Testing
- Experience in managing processes changes, rolling out new processes and driving change in line with the organization’s strategy
- Experience coordinating multiple product support liaisons traveling OCONUS (outside the continental United States) and CONUS (continental United States)
- Experience working with complex software systems and troubleshooting network systems
3
Skills For Principal Renewals Support Specialist Resume
- Experience creating lesson plans and training technical personnel
- Experience testing and troubleshooting RF systems
- Experience documenting troubleshooting procedures for use by other personnel
- Experience documenting and maintaining parts failure databases
- Experience planning and executing shock test events
- Experience planning and leading small teams (5 to 10 engineers)
- Strong knowledge of geometric dimensioning and tolerancing methods
- Experience creating engineering estimates for work to be performed
- Hands-on experience with purchasing, supply chain, planning, and production control
4
Skills For Principal Support Technician Resume
- Experience in optical inspection, cleaning and bonding
- Previous Sustaining engineering, Reliability, Maintainability and Availability experience
- Experience creating and modifying logistics and sustainment processes for large geographically dispersed IT systems
- Specific experience with the following Raytheon Common PDM areas
- Experience with Naval Anti-Air Warfare (AAW) (including Missile Exercises), Land Attack Warfare (LAW), Strike, Undersea Warfare, C4I, CEC
- Live Fire Test and Evaluation Experience (including Total Ship Survivability Trials)
- Experience distilling complex information into clear, concise cost analysis
- Experience in GIS, Remote Sensing, Optical Sensors or LiDAR
5
Skills For Principal Solutions Sales Support Resume
- Hands on experience in a Manufacturing environment
- Experience working offsite, within a military base
- Experience working with other defense contractors, military personnel, and foreign customers
- Experience working within a Technical Assistance Agreement (TAA)
- Hands-on testing and failure analysis experience
- Experience in alignment, bonding, evaluation, data collection and analysis
6
Skills For Principal Operational Risk Management Program Execution Support Resume
- Strong background in analytical thinking
- Demonstrated proficiency with ProE/CREO Parametric or comparable CAD modeling software
- Eight (8) or more years of progressive technical/engineering experience with emphasis in mechanical design, analysis, and integration
- Strong expertise in mechanical design, subsystems packaging, thermal and structural analysis
- Experience operating lasers from Class 1 through Class 4 for more than 10 years
- Experience using lab equipment such as oscilloscopes, optical spectrum analyzers, etc
7
Skills For Principal Support Ae-ae Resume
- Experience developing test or analysis software (C+), MatLab or similar
- Experience supervising special education programs
- Drive the engagement between GCO MU Operations, local Controlling, EMEA DBS Operations, SSC and other regional teams to maximize their effectiveness
- Work experiencesupporting IT usersinalarge environment
- Experience using power meters, beam profilers, and/or other laser and optical test equipment
- Excellent knowledge of computers (including software installation)
- Lead and facilitate the R&OM process – Provide counsel to Program Leadership on Risk & Opportunity validity, assessment and handling
- Work with the engineering product development team prior to system deployment
- Experience managing relationships with customers or suppliers
8
Skills For Principal TG Support Specialist Resume
- Experience as I&T Lead and/or Senior I&T Engineer integrating complex Combat System SW/ HW and radars
- Experience with ISO9001 / AS9100 requirements
- Design experience, particularly with RF and/or electrical systems
- Experience with Configuration Management tools, such as Puppet, Chef, or Salt
- Experience with Naval Ship Post Delivery Test and Trials/CSSQT
- Experience with Naval Surface/Undersea Operations to include DDG-1000 or AEGIS
- Experience with SM-2, ESSM, and Tomahawk Missiles Operation or Development
9
Skills For Principal Sales Support Resume
- Experience with Sonar or Radar Program Operation or Development
- Experience with Unmanned Undersea Vehicle (UUV)/Torpedo Program Operation or Development
- Experience with DoD or foreign customers
- Risk and Opportunity Identification and Management Experience
- Sustainment Program Experience
10
Skills For Registered Principal Support Specialist Resume
- Experience with design, fabrication, inspection, and documentation of castings and metal fabricated components
- Electronics experience
- Previous experience performing testing and troubleshooting of U.S. military systems
- Experience in optics manufacturing: shaping, grinding, and polishing precision components
- Experience working with optical flats, laser rods, slab-lasers, optical contacting
- Experience with high precision interferometry with emphasis on Zygo Phase Shifting instruments and Metro-Pro data analysis software
- Experience using Microsoft Office Suite (Word/Excel/PowerPoint/Access/Project)
- Experience in mechanical engineering design and product support
- Direct experience in developing detail mechanical designs and documentation packages for optical and/or mechanical systems
List of Typical Responsibilities For a Support Principal Resume
1
Responsibilities For Principal Tech Support Engr Resume
- Coordination’s with developer services
- Provide direct customer interaction for support and resolution of complex issues
- Diffuse difficult customer situations and technical issues
- Identify customer problem areas within own area of technical expertise
- Advocate and negotiate CCR resolution with R&D
- Maintain customer satisfaction and work backlog within established metrics
- Stay up-to-date on Southern Glazer’s application landscape to always ensure the highest level of service and support to the organization
2
Responsibilities For Business Support Principal Resume
- Overall system knowledge of Raytheon’s Common PDM System and Functional processes
- Stay up-to-date onSouthern Glazer’s application landscapeto always ensure the highest level of service and support to the organization
- Discuss resolutionofcomplex problems with Tier 1 and Tier 2 stafftohelp them successfullyresolvesimilarissues inthe future
- Apply inspection plans and QNotes to material masters
- Work supplied hardware issues (both within our factories and with the suppliers)
- Develop and execute system integration and verification plans, procedures and reports
- Plan and schedule project tasks to successfully complete system selloff
- Interface with Navy or other customer team
3
Responsibilities For Principal Renewals Support Specialist Resume
- Collaborate with software developers and lab sites to help predict and anticipate issues
- Participate in daily operation and maintenance, growth, and maturation of systems
- Collaborate and communication activities with team members
- Provide technical support to customers, internal and external, for PCB Design and Signal Integrity tools
- R&O manager is a member of the Program Management Team and is responsible to
- Train others in the R&OM processes, tools, and methods
- Manage development of new risks and opportunities,
- Assess & track risk mitigation plans and opportunity capture plans
- Lead supplier R&OM implementations
4
Responsibilities For Principal Support Technician Resume
- Prepare Proposals and develop Basis of Estimates (BOE) / Support Financial Reviews – especially Estimate at Complete (EAC) reviews
- Act as main POC for FSR’s
- Train new FSRs before OCONUS deployment
- Support logistics and operations teams
- Proficiency in Microsoft Office applications Excel, Word, Power Point
- SAP System knowledge (Enterprise Analytics, CRM)
- Drive for results - self-motivated individual with a “can-do” attitude
- Provide and manage direct feedback to the Air LOB, CMSO and Account Director to facilitate contract optimization, airline product needs and enhancements
5
Responsibilities For Principal Solutions Sales Support Resume
- Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests, issues, projects are handled appropriately and in a timely manner
- Oversee implementation projects to ensure customer timelines, milestones, and overall expectations are met or exceeded
- Lead discussions with customer and drive internal alignment around customer needs
- Provide prompt and detailed communication of product issues both externally and internally
- Endorsement in Special Education
- Develop trusted advisor relationship with the MU DBS leadership team
- Contribute to the roll out of the Franchise model in the MU Services Business in alignment with the Global methodology
6
Responsibilities For Principal Operational Risk Management Program Execution Support Resume
- Proactive delivery of information and insights, in a consistent and timely way
- Ensure alignment of DBS Services Operations to the Franchise model
- Support Services and Software operations to work closely together
- BS in Business, Engineering, Computer Science, Physics, Industrial Management, Mathematics, or related field with Eight (8) years of experience as described below (or MS and 4 years of experience or PhD with 2 years of experience)
- Professional experience engaging with suppliers to realize benefits of the Raytheon R&OM Process
- Current or able to complete all applicable certifications (Cleanroom, Space Hardware, Laser Safety, Contamination, Electrical Safety, Machine Guard Safety, etc.)
7
Responsibilities For Principal Support Ae-ae Resume
- Follow detailed instructions as well as moving off script when specific issue has not previously been documented
- Familiar with Microsoft Office: Excel, Word, PowerPoint
- Read schematics/drawings
- Self-starter able to work in dynamic team environment
- Able to support off shift work when required
- Six (6) years of progressively increasing responsibility in a related field, with a background in avionics radar systems similar to F-15 APG-63(V)3 AESA radar systems troubleshooting and fault isolation
- Provide on-the-job training to all maintenance personnel covering all phases of maintenance and operation, operational checkout, system analysis, and system/subsystem replacement, adjustment, or services pertinent to the F-15SG aircraft APG-63(V)3 Radar System
- Providing technical assistance in the interpretation of technical orders (including IMIS), manuals, engineering drawing, and schematics, which pertain to the F-15 aircraft APG-63(V)3 Radar System
- Assist in analysis of maintenance difficulties and in establishing maintenance and inspection procedures to improve the quality of maintenance including fleet holding incidents and reduction of false pulls and Can Not Duplicate (CND) events
8
Responsibilities For Principal TG Support Specialist Resume
- Technical ability to operate, analyze, troubleshoot, and recommend repair actions for F-15SG APG-63(V)3 AESA radar system
- Be capable of working with minimal supervision
- Interface daily with the customer’s designated point of contact to determine critical problem areas to be addressed
- Knowledge of ACC operational requirements and ability to support and assist military, DoD civilian and contractor personnel in meeting F-15 Radar readiness and availability goals and related failure trend analyses
- Experience working with U.S. Military customers in a field environment
- Create, edit, or analyze geospatial data, using Global Positioning Systems (GPS) or digitizing techniques
9
Responsibilities For Principal Sales Support Resume
- Earn Value Management System including writing variance report
- Secret Clearance – (current existing clearance), or a Secret clearance that has been active within the last 24 months
- Experience with NAVSEA SHIPMAIN and Regional Maintenance Center’s REMCO Processes, WAF (Work Authorization Form) and other availability installation paperwork
- Provide accurate, timely and insightful analysis of key operational and business metrics and service level tracking. Work with regional leaders to define improvement / growth plans and drive / track progress to exceed our business metrics
- Responsible for ensuring process documentation is accurate, updated, and meeting the current delivery requirements
10
Responsibilities For Registered Principal Support Specialist Resume
- Expert understanding of Southern Glazer’s application landscape
- Creatively useexisting resources to solvecomplexproblems
- Familiarity with the following tools/applications:, MS Office applications::Excel, Internet Explorer, PowerPoint, Visio, and Word
- Familiarity working with ESRI ArcGIS Desktop, or ArcSDE
- Interest in GIS, Remote Sensing, Optical Sensors, LiDAR
- Utilize computer aided design (CAD) software to evaluate engineering designs
- Read and understand engineering drawings (Common PDM)
- US Military or contractor training on AESA Radar Technology APG-63(V)3 Radar Systems
- Secret Clearance – (current existing clearance)
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