Support Services Supervisor Resume Sample
Raleigh Kuvalis
1329 Adonis Groves,
Boston,
MA
+1 (555) 706 9999
Work Experience
Support Services Supervisor
10/2015
-
PRESENT
New York, NY
- Demonstrates and promotes Plaza Medical Center of Fort Worth’s Mission and Values philosophies
- Supervise four Student Financial Services Counselor
- Counsels student debtors regarding payment of debt
- Counsels student/parents regarding USC billing
- Counsels student/parents regarding the USC Payment Plan Payment Option
- Counsels student/parents regarding the USC Tuition Prepayment Option
- Attends and presents USC billing information to new students and parents – Orientation Programs
- Conducts detail research to investigate origin of debt and account discrepancies
- Provides direction and guidance to student workers or temporary employees
Lab Technician Support Services Supervisor
02/2009
-
06/2015
Los Angeles, CA
- Waives late fee and finance charges if justified based on investigation and analysis
- Provides customer service to internal and external customers via, in-person visits, telephone and email communications
- Previous experience
- Strong communication skills with company managers, system users, and the Information Technology Department required
- Work with people in a team environment required
- Effectively prioritize multiple projects company wide, and insure their timely completion required
- Thorough knowledge base of current technical standards related to Microsoft Compatible micro-computers, printers, and other related peripherals
- Supervise a team of Support Service Employees
- Lead by example- support full One team
Civil Engineering Program & Support Services Supervisor
10/2004
-
12/2008
Dallas, TX
- Respond and communicate with all levels of management with minimal supervision
- Provide support for the on-site Facility Management team
- Vendor set up, budgets, ordering and invoices
- Assist with receiving and processing of work orders
- Shipping, Receiving, Mail, Deliveries, Hazard Certified Shippers
- Use of pallet jack
- Meeting Room Set Ups, AV Support
- Order Coffee Supplies, stock all coffee bars
Education
American Sentinel University
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong written and verbal communication skills, including strong listening skills and proven ability to direct and instruct others in a positive manner
- Demonstrated strong leadership skills, including well-developed problem solving skills
- Proven leadership skills, process improvement, problem solving, and team building skills
- Demonstrated strong interpersonal, collaboration, and problem solving skills
- Good planning and analytical skills, and a thorough understanding of manufacturing or packaging processes
- Demonstrated customer support and relationship building experience
- Sound judgement and good decision making skills
How to write Support Services Supervisor Resume
Support Services Supervisor role is responsible for software, manufacturing, procurement, finance, administrative, leadership, auditing, credit, training, printing.
To write great resume for support services supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Services Supervisor Resume
The section contact information is important in your support services supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Services Supervisor Resume
The section work experience is an essential part of your support services supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support services supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support services supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Services Supervisor resume experience can include:
- Skill in training and experience in utilization of the full Microsoft Office Software programs (i.e. Word, Excel, Power Point, Access, Outlook, etc)
- Experience organizing and accomplishing varied work assignments to establish priorities or meet deadlines; AND
- Computer skills for Internal Systems (SIS, LCLS, LCWS, PROC)
- Assist management in maintaining and enhancing good work relations with customers, employees & management
- Experience in supervising customer service with auditing contract reimbursements
- Experience billing and collections in a hospital setting
Education on a Support Services Supervisor Resume
Make sure to make education a priority on your support services supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support services supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Services Supervisor Resume
When listing skills on your support services supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support services supervisor skills:
- Timeshare or hospitality experience. 3+years of demonstrated strong administrative and 3+ years of clerical skills at an entry to supervisory level
- Adjust priorities while working effectively to meet deadlines
- Self-motivated with a demonstrated ability to manage multiple high-priority projects
- Two to three years of proven project management experience in multiple areas of the operation with a preference in food service operations
- 3+ experience supervising billing and collections in a hospital setting
- Experience with managing and/or mentoring a team of professionals
List of Typical Experience For a Support Services Supervisor Resume
1
Experience For Information Technology Support Services Supervisor Resume
- Demonstrated strong interpersonal skills and the ability to collaborate with different position levels of employees within the organization
- Experience gathering and relaying information to management to improve efficiency or internal controls
- Experience leading a team, program, or project to improve programs, procedures, or methods; AND
- Experience working with internal and external customers in order to resolve issues
- Experience in Construction, Delivery, or related area
- Three to five years of experience in food service operations
2
Experience For Long Term Support Services Supervisor Chicago RN Resume
- Implementing emerging technology and systems to meet current and future organizational needs through improved business processes
- Applying select agent protocols, rules, regulations and policies related to shipment and temporary storage of select agents and toxins
- Ensures hard copy billing is processed, efficiently and timely meeting production goals of 1 day unprocessed by end of week
- Provides management and operating officials' technical guidance and assistance on all administrative relating to the required needs of the division
- Responsible for reviewing and assigning work
3
Experience For Lab Technician Support Services Supervisor Resume
- Knowledge of the principles, methods, and techniques of administrative management, forecasting, and modeling to interpret quantitative and qualitative data
- Ensures DCM/CRC CID’s are worked and completed in a timely and efficient manner, meeting production goals of zero days by end of week
- Completes QA on all areas of responsibility, documents and provides employee training as required
- Directs and manages the operation of the central mailroom including direction of the general workflow of written communications for the Regional Office
- Serves as the Contracting Officer Representative (COR) in matters related to the various contracts associated with the mailroom
- Direct Reports-Rep, Non-Government Billing Support Services II (varies by site)
- Knowledge of the principles and practices of facilities use, maintenance, planning, and acquisition
- Plan, develop solutions, present proposals, and provide appropriate reporting
- Maintain, restock, spot clean all bathrooms & breakrooms
4
Experience For Civil Engineering Program & Support Services Supervisor Resume
- Off Site Storage, cross train
- Phone/Printer support, camera system, card key system, create and delete all badges
- Set up for special events
- Support Main offices, Studio and R&D
- Support Main offices, Studio and R&D Special Projects
- Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures
5
Experience For Lab Tech Support Services Supervisor Resume
- Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization
- Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc
- Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization
- Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc
- Skills to prioritize task under pressure
- Knowledge of VA Laws, regulations and Medical Center policies/procedures as related to inventory purchasing
- Ensure that staff Individual Training Record (ITR’s) targets are met
- Provide technical expertise to resolve manufacturing issues and interact with support groups to ensure production targets are met and product and process comply with cGMPs, product licenses and corporate policies
- Ensure operational metrics and business systems (ERP, Inventory) are maintained
6
Experience For Evening Support Services Supervisor Resume
- Develop recommendations to change systems, policies and procedures; ensures timely and accurate implementation
- Develop key performance reports and analyzes financial trends
- Serve as the backup in the Manager’s absence
- Ensures compliance with state and federal law regulations for Managed Care and other third party payors
- Develops or approves recommendations to change policies and procedures; ensures timely and accurate implementation
- Ensures all EDI reports are worked timely to optimize cash flow; Escalates and reports all trends that affect cash flow. Meets production standard of completing all EDI reports within 1 day of receipt
7
Experience For Client Operations Support Services Supervisor Resume
- A Geographic Information Systems Professional (GISP) experience is desired
- Directly responsible for regional IT tech staff and resources in support of IT deployments, maintenance, upgrades, including PCs, operating systems, hardware, software, and peripherals
- Oversees provision of end-user and technical support services
- Works with stakeholders & IT management to define business and systems requirements for new technology implementations
- Conducts research on potential technology solutions in support of procurement efforts
- Keeps current with the latest technologies
8
Experience For Alewife Support Services Supervisor Resume
- Proposes and oversee IT projects within assigned group and/or as directed
- At the direction of IT Manager, negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
- Resolve customer service issues that pertain to maintenance billing and tariffed energy rates. Lead the unit in problem analysis and resolution on customer service issues and respond to inquiries from key municipal and governmental entities. Maintain relationships with key customers. Respond to PUC complaints
- Develop and implement process improvements for key performance indicators and lead daily management teams for priority metrics. Gather and organize data for measurement and reporting of KPI's
- Maintain communication with all internal and external customers and respond to inquires in a timely manner. Represent the outdoor lighting department in customer, contractor and interdepartmental meetings and provide information for regulatory strategy development
- Provide adequate training, evaluation and development of employees and ensure compliance of all pertinent company policies and procedures. Manage all employee concerns and monitor employee performance
9
Experience For Support Services Supervisor Resume
- Proficient in the use of Microsoft Office suite as well
- Ensures associates provide quality guest service and provides assistance to guests with complaints
- Coaches associates on performance to department expectations & company standards of conduct required of the position
- Identifies and contacts the Sales Executive (SE) on point
- Inputs the tour information in the CHORUS system
- Maintains the SE rotation board and the online sales rotor accurately
- Open the Sales Galleries, other locations assigned
- Assist with Sales Gallery Associate programs and initiatives as needed
- Monitor and maintain beverage areas
10
Experience For Information Technology Support Services Supervisor Resume
- Assist and support the Manager and Assistant Manager as directed
- Maintains a positive attitude with everyone while on property. Team members represent Hilton at all times both ON and OFF the clock
- Develop professional relationships with both hotel & HGVC staff and adhere to protocol standards as established by the Hotel General Manager and your HGVC management staff
- Follows and abides by all company policies and procedures
- Exercises direct supervision for the clerical and mail/file functions and building/grounds maintenance of the Wyoming Area Office. Plans work, sets and adjusts priorities, and prepares schedules for completion of work
- Assists in the preparation of paperwork for vacancies and processes a variety of personnel actions
- Provides advice and assistance to management on various personnel issues including proper use of leave, time and attendance, travel reimbursements, and on-boarding training requirements. Responds to general employee inquiries relative to pay, leave, payroll deductions, benefits, etc
- Serves as the Training Officer managing and overseeing the preparation and completion of all requests for training, and the maintenance of training records in an automated database. Enrolls employees in training courses, obtains evaluations, and authorizes payment
List of Typical Skills For a Support Services Supervisor Resume
1
Skills For Information Technology Support Services Supervisor Resume
- Demonstrated project management skills, computer literacy and familiarity with automated records systems
- Able to prioritize tasks while possessing macro view of departmental needs
- Experience with Billing for employees that are under union
- Experience in customer service with auditing contract reimbursements
- Experience working with a customer system
2
Skills For Long Term Support Services Supervisor Chicago RN Resume
- Coordinates priorities, schedules, assignments and monitors work to optimize operational service throughout building
- Upervisory experience
- Proven ability to understand, apply, enhance, and teach written procedures, policies, and standards governing production processes
- Ensures that all Mail is processed, appropriately, ensures certified and express mail are prioritized for daily production
- Meeting room set ups, health check in all meeting rooms throughout the day and reset
3
Skills For Lab Technician Support Services Supervisor Resume
- Working knowledge of utility regulatory requirements
- Applying controlled substance and hazardous substance protocols, rules, regulations and policies related to use and storage
- Supervises financial aspects (as assigned) of the IT Department, including purchasing, budgeting, and budget review
- Assist Accounting department by researching and resolving cash issues
- Supervise IT staffing including recruitment, scheduling, development, evaluation, and disciplinary actions
4
Skills For Civil Engineering Program & Support Services Supervisor Resume
- Lead/supervise employees performing clerical support, mailroom activities, records management functions, and building and grounds maintenance
- Assists with developing business case justifications and cost/benefit analyses for IT spending and initiatives
- Represent the department on system issues, problem solving and seeking opportunities for enhancements of current technology
- Responsible for conducting informational, motivational and/or training meetings with team members
- Responsible for scheduling and adjusting work assignments to ensure adequate coverage
- Assist management in reviewing and improving desk operations & efficiency
5
Skills For Lab Tech Support Services Supervisor Resume
- Responsible for writing procedures and training manual
- Follows required scripts in greeting and seating guests
- Monitor Sales Gallery evening housekeeping & maintenance needs and report issues to the appropriate contact
- Compiles monthly reporting charting individual and team progress
- Ensures hard copy billing is processed, efficiently and timely meeting production goals of 1 day unprocessed by end of week.
6
Skills For Evening Support Services Supervisor Resume
- Implements strategies for improving the TAT in processing mail, EDI reports, and DCM/CRC print
- Knowledge of food production process with related standard operating process (SOP)
- Highly organized and hardworking with a passion for customer success
- Excels when operating in a fast paced, collaborative environment
- Knowledge and understanding of administrative and personnel management principles, practices, methods, and techniques
- Principles and practices of training, supervision, and performance evaluation
- Principles of the procurement and competitive bidding process
7
Skills For Client Operations Support Services Supervisor Resume
- This is a dual posting - Requisition (539182) and Requisition (568525) are for one position only
- Familiarity with cash posting process
- Provides leadership, guidance, supervision and training to Sales Gallery Associates
- Answers the phone and direct incoming telephone calls to the proper recipient if necessary
- Prepare gifting receipts and gift vouchers. Reconciles inventory on a daily / monthly basis
- Work various shifts and locations on a rotation schedule – days off not overlapping with management
- Carries out all reasonable requests by management, which the team member is capable of performing
8
Skills For Alewife Support Services Supervisor Resume
- Supervises administrative employees and determines individual training needs for staff
- Monitors quality of work and provides feedback to assigned Support Service team members. Includes providing long term goals
- Manage subject matter expert relationships to ensure multi-market success in supporting
- Troubleshoot and assist departmntal employees in resolving problems
- Train, supervise, evaluate performance, payroll and scheduling for employees
- Analyzes, recommends, implements and monitors approved work-flow changes in partnership with nursing peers
- Upon request, assists with providing safety instruction related to the use of products, equipment and Material Safety Data Sheet (MSDS) references
- Monitors building in terms of team productivity and efficiency
9
Skills For Support Services Supervisor Resume
- Works closely with Nursing Administration to ensure patient satisfaction with non clinical performance is achieved
- Ensures compliance with Medicare regulations and Tenet Standard Operating Procedures
- Interacts with outside vendor for credit balances, training and process improvements
- Provides back up supervision for billing supervisor as needed for meetings, PTO, coverage
- Day shift; rotating weekends
- Order Coffee Supplies, stock all coffee bars and Vending Machines
- Delegate and hold staff accountable to meet established metrics for success
10
Skills For Information Technology Support Services Supervisor Resume
- Tact and sound judgment in order to maintain effective interaction between students, parents, department staff, College personnel and the general public, in person and over the phone
- Highly proficient with computer applications
- In-depth knowledge of office procedures
- Proficient in Google Suite of applications
- Full knowledge of PeopleNet tools/applications
List of Typical Responsibilities For a Support Services Supervisor Resume
1
Responsibilities For Information Technology Support Services Supervisor Resume
- Serves as the Area Office Travel Coordinator interpreting travel regulations, and directing preparation of travel authorizations, travel, vouchers, and relocation vouchers
- Follow up on all procurement orders or requests when items are not received by vendor delivery date specified, or when partial orders are not filled in a timely manner
- Plan and determine the distribution and positioning of supplies. Consider available warehouse space and coordinates split deliveries of large usage items to reduce procurements submitted yet maintain adequate levels on hand to meet user needs
- Conduct annual inventory which consists of counting all supplies and comparing totals to automated records. If any discrepancies are found, recounts inventory and recheck property records
- Experience working with internal and external customers in order to resolve issues; AND
- Administers administration programs that include records management, space and facilities management, supply, procurement, and vehicle fleet management
- Serves as a subject matter expert on all aspects of functions related to administrative activities
- With division and station management officials, he/she assists in the development and execution of the station?s annual GOE and Minor Construction budget
- Develops and implements administrative management policies for internal and RO Staff guidance
2
Responsibilities For Long Term Support Services Supervisor Chicago RN Resume
- Directs procurement, storage, and distribution of all forms and publications to the RO, service organizations and ensures compliance with Regional Office?s and Central Office?s directives
- Responsible for administration of Regional Office?s motor pool of GSA vehicles in accordance with applicable directives and ensures maximum utilization and maintenance of assigned vehicles
- Ensures surveillance, evaluation, and planning efficient utilization of facilities area location responsibility within the RO, and works with appropriate entities for acquisitions, maintenance, and improvements in those areas
- Administers and manages the Personal Identity Verification system for the Regional Office
- Advises, counsels, and instructs subordinate employees on work and administrative matters
- Assigns, oversees, and reviews the work of employees in specimen mangement and referral positions
- Directs all phases of work, quality, service, and costs as related to specimen mangement and referrals
- Provides overall direction for the Support Services team members
- Drive process improvement and process scalability
3
Responsibilities For Lab Technician Support Services Supervisor Resume
- Comprehensive quarterly performance evaluation
- Ensures daily management of queues
- Communicates critical info and redirects employee activity as needed to meet the business demands
- Monitor warehouse inventories to provide products which includes
- Directs all phases of work, quality, service, and costs; and performs lab support functions
- Monitors the progress of work, including adherence to methods and procedures, and prioritization of the work, including the development of assignments and schedules
4
Responsibilities For Civil Engineering Program & Support Services Supervisor Resume
- Initiates recruitment action for job vacancies, evaluates applications, conducts interviews, and recommends selections
- Establishes goals and policies and administers programs for the Laboratory Resources Unit which often requires creative solutions such as modifying established techniques or developing new ones to meet program objectives without compromising the work of the scientists in the NCAH or the safety and integrity of the facility
- Selectee has full responsibility and authority (within the NCAH Board of Directors (BOD)-approved annual resource management plan) for the administrative and technical management of the unit including development and implementation of unit budget, authorization of expenditures, and direction of unit staff
- Provides leadership and management oversight for the following activities: Warehouse, Sample Processing, Shipping, and Laboratory Support
- Provides equal employment opportunity in recruiting, selecting, and awarding for all subordinates, applicants, and new hires
- Supervises most laboratory support operations in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration
- Responsible for policies and procedures
5
Responsibilities For Lab Tech Support Services Supervisor Resume
- Solve complex problems and trouble shoot problem specimens
- Multitask and be a team player to accomplish tight deadlines
- Supervision of the Logistics department areas
- Knowledge of all routes, office procedures
- Collaborates, communicates, and demonstrates outstanding customer service and interpersonal skills with all healthcare staff, USPS, Fedex, UPS, and other contractors
6
Responsibilities For Evening Support Services Supervisor Resume
- Provides briefings, orientations, staff development and training for mailroom personnel
- Manages fiscal matters, forecasts resource and identifies budget needs for three Fund Control Points
- Distributes and balances the workload among employees in accordance with established work flow or job specialization
- Assigns work, oversees status and progress of work
- Reviews the program to ensure rapid, efficient and timely delivery of all mail
7
Responsibilities For Client Operations Support Services Supervisor Resume
- Recommends changes in the nature and scope of the service when organizational and functional changes occur
- Knowledge of policies, procedures, goals, and objectives related to facilities management
- Travel is required periodically for personal appearances as the Custodian of Records for the department
- Write written correspondences free of grammatical errors
- Timeshare or hospitality experience. 2+ years of demonstrated strong administrative and 2+ years of clerical skills at an entry to supervisory level
- Experience providing leadership and management direction related to areas in the Revenue Cycle, Billing, AR collections or Dispute Commercial processes within a multi-facility environment
- Developing internal operating procedures to improve productivity and the quality of work in alignment with the quality assurance standards of ISO 9001 and ISO 17025
8
Responsibilities For Alewife Support Services Supervisor Resume
- Priorities and deadlines
- Oversees global menu cycle components while ensuring recipe creation, and all necessary data has been entered
- Report writing and statistical analysis
- 0342 Support Services Administration
- Read, understand, interpret, and implement rules, regulations, and laws
- Oversees Menu Management System Coordinator and works directly with Culinary Director, Culinary Operations Manager, Director, and location managers to fully utilize the System Menu Management System throughout the department, to ensure an efficient and cost effective program
- Develops standardized operational procedures for the Menu Management System application across multiple locations to offer a more consistent brand and experience within Dining through purchasing specifications, concise recipes, ordering methodologies, inventory control, and requisition management
- Ensures necessary training for software applications and updates to end users in regards to post meal data entry, requisitions pull sheets, inventory control practices and production recipes
- Ensures the updating of product costs for primary and non-primary vendors
9
Responsibilities For Support Services Supervisor Resume
- Personnel principles and practices including disciplinary procedures, contract interpretation, and recruitment processes
- Ensures digital recipes and production work sheets are available at all production terminals
- Principles and procedures of local government operations
- Principles of management and organizational development
- Workers' Compensation laws and management
- Analyze complex and difficult personnel related problems and make appropriate recommendations
- Collect, analyze, and interpret a wide variety of information and data
- Assist with the resolution and implementation of grievances through formal and informal procedures
- Develop, interpret, and apply regulations, policies, and guidelines
10
Responsibilities For Information Technology Support Services Supervisor Resume
- Exercise sound judgment in stressful and difficult situations
- Prepare and present clear, concise and accurate reports
- Interpret policies and procedures related to payroll administration
- Make presentations to diverse audiences in large and small group settings
- Assign, supervise, train, review, and evaluate the work of assigned staff
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