Systems Support Specialist Resume Sample
Waino Koch
589 Jones Viaduct,
Dallas,
TX
+1 (555) 520 6463
Work Experience
Systems Support Specialist
07/2015
-
PRESENT
New York, NY
- Identify new processes and system functionality to take full advantage of the KP HealthConnect system in supporting clinical information and business needs. Identify valued changes and enhancements to system and processes and triage, when appropriate. Participate in other KP HealthConnect initiatives as assigned
- Provide day-to-day user support of the various systems developed and used within the Investments line of business, seeking guidance from relevant development teams as appropriate
- Develop knowledge of the various tools and workflows, and a good understanding of internal and external clients’ requirements
- Be responsible for customer correspondence including documentation of user guides and other resources
- Perform QA tasks and technical documentation
- Address database support queries through understanding and use of SQL
- Perform regular system monitoring
Business Systems Support Specialist
08/2012
-
02/2015
Houston, TX
- Collaborate effectively with your colleagues in cross-functional teams
- Previous experience in an IT Helpdesk/Application or Software Support role
- Demonstrated Visual Studio Development (VB/C# ...etc ) skills is desirable
- Proven effective oral and written communication skills in business English
- Confidence to liaise with people at all levels in a variety of roles, locations and functions
- Detail and results orientated, with a logical and analytical method of working
- Good organisation and time management skill, with a proven ability to handle a variety of assignments and meet tight deadlines independently
- Provide surveillance of the Charter applications using all applicable NOC Network and Systems Management Tools
- Perform initial troubleshooting, problem analysis and isolation of network and system events in accordance with Charter NOC incident management guidelines
IT Store Systems Support Specialist
04/2008
-
03/2012
San Francisco, CA
- Respond to network activities, as required—this includes supporting SLAcommitments between network operations and internal/external customers
- Facilitate and coordinate the flow of communications between the NOC and internal Charter groups, as well as external vendors and third party ISP partners
- Responsible for providing high-level network and systems operations support for all Charter’s divisions and Regional Data Centers nationwide
- Manage change tickets within the guidelines of theNOC change management procedures
- Provide end user hardware support by installing, configuring, maintaining, and troubleshooting desktop/laptop systems and personal/network printers
- Provide end user software support by installing, configuring, maintaining, and troubleshooting business software products
- Maintain all systems in accordance with established security policies and procedures
- Maintain the inventory and provide accounting for PacStar resources including software, server, workstation and laptop systems
- Performs Active Directory maintenance activities including creating, editing, deleting, and auditing of users, computers, and security groups under supervision
Education
University of Kansas - Edwards Campus
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent verbal/written communications skills and strong interpersonal skills to interact positively and productively with Fiserv Leadership and associates
- Type of work experience required – Actual work experience or education where LAN Administration/Technical Helpdesk skills were demonstrated
- Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work
- Excellent problem solving skills: recognize, analyze and resolve effectively
- Mechanical aptitude Knowledge of networked PC's Organizational communication skills Training skills
- Excellent problem-solving skills: recognize, analyze and resolve effectively
- Effective written and verbal communication skills with unskilled and highly skilled PC users
How to write Systems Support Specialist Resume
Systems Support Specialist role is responsible for technical, customer, software, training, troubleshooting, analytical, organizational, basic, programming, microsoft.
To write great resume for systems support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Systems Support Specialist Resume
The section contact information is important in your systems support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Systems Support Specialist Resume
The section work experience is an essential part of your systems support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Systems Support Specialist resume experience can include:
- Excellent analytic and problem-solving skills with attention to detail
- Strong organization skills and ability to manage a constantly changing workload
- Evaluates and prioritizes Helpline tickets.Effectively escalates and documents all support calls for which resolution is not possible
- Strong communication skills, both written and verbal, to interact with internal and external contacts, as well as all levels of management required
- Work effectively on several tasks during the workday
- Experience with troubleshooting Windows and Mac hardware and software, intermediate to advanced skill level
Education on a Systems Support Specialist Resume
Make sure to make education a priority on your systems support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Systems Support Specialist Resume
When listing skills on your systems support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical systems support specialist skills:
- Strong analytical, good problem solving skills
- Demonstrated ability to communicate effectively orally and in writing and to make effective presentations
- Evidence of effective verbal and written communication skills, including the ability to communicate with both technical and non-technical users
- Experience in creating and providing technical documentation via verbal and written communication skills (FAQs, How-To's, Standard Operating Procedures)
- Posse strong problem-solving and decision-making skills
- Excellent active listening and engagement skills and a track record of providing exemplary customer service
List of Typical Experience For a Systems Support Specialist Resume
1
Experience For Business Systems Support Specialist Resume
- Excellent customer service and documentation skills
- Communicates effectively both written and verbally
- Experience with mobile device management (AirWatch, Good)
- Understanding of adult learning principles and experience in developing, delivering, and supporting learning
- Experience developing, delivering, and/or supporting distance education
- Experience installing and configuring up local and networked printers on client computers
- Experience with imaging and disk partitioning solutions (SCCM, Acronis, R-Drive)
- Contribute to overall team effectiveness and knowledge by sharing problem-solving advice and procedures
- Experience with Microsoft Windows 7, 8.x, and 10 operating sytems support
2
Experience For Information Systems Support Specialist Resume
- Experience with programming languages such as Python, Java, Javascript, .NET, C#, HTML 5, JSON, Powershell
- Experience with Microsoft Windows 7, 8.x, and 10 operating systems support
- Establish a good working relationship with plant personnel, especially plant managers and plant quality managers
- Experience resolving basic network issues (i.e. DNS, DHCP)
- Experience with video, digital photography and digital printing
3
Experience For IT Store Systems Support Specialist Resume
- Assess and prioritize daily work based on outstanding L2 WWSD issues
- Maintain professionalism, good attitude, and appropriate behavior with PACSTAR employees, contractors, vendors, and customers
- Terminal Servers/Remote Desktop experience required
- Experience with Microsoft Windows Administration, Active Directory, in a Windows Server 2003/2008/2012 environment
- Experience with Group Policies, Software, Security, Login and logout functions
- Experience Internet Information Server, Web, FTP, SMTP
- Experience supporting software utilities to protect computers against malware, and to detect and clean malware from computer hard drives
4
Experience For Systems Support Specialist / Analyst Resume
- Remote support tool experience
- Maintains excellent relationships with business customers and external solutions vendors
- Refine operation procedures to improve communication, knowledge, and skill
- Prioritize and schedule IT requests
- IT support experience in a professional services environment
5
Experience For Geographic Information Systems Support Specialist Resume
- Proven ability to troubleshoot and resolve hardware, software, and mobile device issues
- Proven ability to install, troubleshoot, and maintain Microsoft Windows (7, 8, 10) and Apple OSX / MacOS on end user devices
- Proven knowledge of Microsoft Office, Adobe and related software packages
- Experience with Active Directory user administration and Exchange mailbox creation
- Experience with corporate antivirus solutions (Trend Micro, Symantec Endpoint Protection, McAfee)
6
Experience For Research Systems Support Specialist Resume
- A customer service background and experience with desktop support for many end users in a large environment
- Understands how to communicate bugs to development team in an effective way
- Maintain a very good level of communications (reports, emails, meetings) with customer and local teams
- Strong communicator with high level of knowledge absorption
- Strong critical thinker, able to identify problems and understand all possible outcomes and solutions
7
Experience For Business Systems Support Specialist Refining Systems Resume
- Testing: unit testing, requirements testing, user testing, load testing, functional, performance/load testing, and/or regression testing
- Creating, updating and maintaining technical documentation
- Providing ongoing product feedback to engineering and product development teams
- Troubleshooting IT procedures including PC hardware, hardware drivers, software, and operating systems
- Setting up, maintaining and troubleshooting desktops, laptops and mobile devices
- Working knowledge of Server operating systems - such as Windows 2008, 2012 and 2016. PC operating systems such as Windows 7, 8 and 10
- Working knowledge managing and/or supporting LAN/WAN network infrastructures
8
Experience For Manufacturing Execution Systems Support Specialist Resume
- Configuring, installing and maintaining desktops, laptops, and mobile devices in ASU's distributed networked environment
- Evaluating, troubleshooting, and providing solutions towards efficiency and error reduction
- Becoming proficient in PDS Online/Cornerstone and subsequently emerging as the point for resolving complex problems within the LMS
- Deploying & Administering an HPC system using Cluster Job Management Systems such as Grid Engine, LSF or PBS
- Monitoring IT infrastructure use and providing accountability
- Troubleshooting ongoing issues with the multi-channel CMS platform
- Repairing and upgrading of PC hardware, printers, monitors and other peripheral devices
- Working knowledge of Adobe products including Photoshop, Lightroom, Bridge, InDesign, Illustrator and FileMaker Pro
- Providing functional support for Verizon’s SAP Contract, SAP Sourcing, SAP Procurement and Peoplesoft Procurement applications
9
Experience For Product Development & Systems Support Specialist Resume
- Providing support for new and ongoing projects
- Evaluating and analyzing technology products
- Understanding of TCP/IP, DHCP, DNS
- Working knowledge of remote users via VPN technologies
- Working knowledge of Microsoft Active Directory environments
- Maintaining database of all MVPD zone and channel configurations
10
Experience For Systems Support Specialist Lacey Resume
- Understanding of network systems and equipment
- Resolving hardware and software trouble tickets within set timeframes
- Performing preventative maintenance for all the various devices throughout the environment
- Maintaining color management system for student and faculty use
- Working knowledge of Final Cut, Premiere and After Effects
- Willing to do on-call support 1 week / month (once every 2 weeks)
List of Typical Skills For a Systems Support Specialist Resume
1
Skills For Business Systems Support Specialist Resume
- Excellent organizational problem solving and decision-making skills
- Experience in scripting skills through Windows command line and or PowerShell
- Experience in windows troubleshooting skills
- Excellent interpersonal, technical problem solving and communication (written & verbal) skills
- Have good communication skills for presentations and training to hourly employees as well as management
- Excellent communication skills, both written and verbal in relaying technical information to non-technical users
- Windows 7/10 skills and troubleshooting experience
- Very good shell scripting skills
- Excellent communication skills: verbal and nonverbal
2
Skills For Information Systems Support Specialist Resume
- Strong desire and ability to learn new skills and absorb professional knowledge quickly
- Excellent time management skills, including the ability to meet deadlines while paying attention to details
- Experience in customer service skills, working in a team
- Strong verbal and written communication skills
- Strong verbal and written communication skills and be detailed oriented with the ability to work in fast-paced, team-oriented environment
3
Skills For IT Store Systems Support Specialist Resume
- Work with the Product Systems & Operations team to effectively resolve high priority user issues
- Strong MS Office skills required in Outlook, Word, Excel, Visio and PowerPoint
- Evidence of having a strong foundation of IT troubleshooting procedures including PC hardware, hardware drivers, software, and operating systems
- Demonstrated knowledge and experience resolving hardware and software problems; identifying problem sources and methods of solution
- Experience in providing good customer service and supporting technology for high- level administrators in a fast-paced environment
4
Skills For Systems Support Specialist / Analyst Resume
- Strong experience supporting users remotely and using remote access tools
- Experience producing effective training documents and/or protocols
- Demonstrated experience in successfully managing learning platforms or
- Problem solving skills to identify root causes of existing issues and design and develop solutions for these issues
- Proven knowledge of and professional experience installing and administering System Center Configuration Manager (SCCM) 2012 Infrastructure (5 years)
- Demonstrated experience documenting work processes
- Communicates regularly and effectively with supervisor(s), team members, and customers about ongoing projects, processes and issues
5
Skills For Geographic Information Systems Support Specialist Resume
- Basic skills using Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook and Lync)
- Effectively communicate verbally and in writing with all levels of customers
- Experience with a variety of standard computer software including (Microsoft Office 2013/16, Matlab, SolidWorks , and Acrobat)
- Software troubleshooting skills are required
- Strong experience with ticketing systems
- Demonstrated experience providing technical support to diverse user groups
6
Skills For Research Systems Support Specialist Resume
- Demonstrated experience developing technical proficiency within diverse user groups
- Use sound troubleshooting skills to resolve complex issues
- Able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail
- Works effectively in team and independent environment
- Work effectively in an open environment where creativity and collaboration are welcome
- Advanced MS Office skills (Word, Excel)
7
Skills For Business Systems Support Specialist Refining Systems Resume
- Communicating effectively with both technical and nontechnical customers - written and verbal
- Demonstrated experience in successfully managing learning platforms or content management systems
- Demonstrated experience providing technical support or customer service to diverse groups
- Evidence of a valid driver’s license
- Proven experience in an operational IT environment
8
Skills For Manufacturing Execution Systems Support Specialist Resume
- Communication skills: The individual speaks clearly, calmly and persuasively, in positive or negative situations
- Attend weekly team meetings and 1on1s with manager to discuss goals and skills development
- Refined customer service skills, business acumen
- React to change productively, communicate effectively, and handle other essential assigned tasks
- Attend weekly team meetings and 1 on 1's with manager to discuss goals and skills development
- Attend daily team stand-ups and 1on1s with manager and direct reports to discuss goals and skills development
- Acquiring and maintaining a good understanding of troubleshooting methods and techniques, supported hardware and software, and ASU's systems
- Establishing and maintaining effective communications with customers, technology specialists, vendors, users and user groups
- Working experience with Active Directory, Exchange and Office 365 as related to supporting end-users
9
Skills For Product Development & Systems Support Specialist Resume
- Working experience with Atlassian suite of tools (JIRA and Confluence), Microsoft SCCM, Skype for Business, Office 365
- Working experience with Atlassian suite of tools (Jira and Confluence), Microsoft SCCM, Skype for Business, and Teams
- Working experience with Active Directory, Exchange, Office 365
- Experience with installing, configuring, imaging, maintaining and troubleshooting Windows 7/10, and OS X systems
- Experience implementing and/or supporting integrated Energy Trading & Risk Management (ETRM) solutions required
- Experience creating, editing, and verifying technical documentation
- Have speaking listening and writing skill in Japanese
- Go above and beyond to deliver an amazing user experience by responding to e-mails and managing support tickets
10
Skills For Systems Support Specialist Lacey Resume
- Problem solving: Can identify and resolves problems efficiently, while gathering and analyzing data skillfully
- Experience in setting up and configuring/customizing course management systems such as Moodle
- Experience in updating and backing up the Moodle system, setting up online homework system WebWorK
- Experience in setting up and customizing windows desktop computers, following latest security installs and patches
- Experience using or supporting specialized design and arts computing peripherals (large format printers, scanners, 3D printers, laser etchers/cutters, etc.)
- Experience in researching, implementing, and supporting new technology solutions
- Experience configuring and maintaining laptops, desktops, and thin clients in a network environment required
- Experience working in a corporate helpdesk setting required
List of Typical Responsibilities For a Systems Support Specialist Resume
1
Responsibilities For Business Systems Support Specialist Resume
- Good organizational skills with the ability to prioritize workload and multi-task in a fast pace environment
- Evidence of effective English language verbal and written skills
- Strong relevant technical experience, or an equivalent combination of education/training and experience
- Proficiency in MS Excel, Word, and Outlook. Strong user skills in an automated computer system environment
- Proven customer service skills are required in order to create, maintain and enhance user relationships
- Strong oral and written communication, organizational and time management skills required
- Strong interpersonal skills – team player
- Excellent organizational, initiative, and follow-through skills
- Good communications and consultancy skills
2
Responsibilities For Information Systems Support Specialist Resume
- At least 6 months experience in PC Break/fix, Hardware and software service, customer service skills
- Demonstrate management skills such as leadership, planning, and organization
- Strong interpersonal, communication, technical and analytic skills
- : Basic understanding of programming logistics and structure. Database knowledge and network basics desired. Software application support skills
- Work effectively on several tasks during the work day
- Communicate effectively both orally and written with students, faculty, staff, and other university personnel
- Work effectively with all levels of executives, administrators, researchers, and technical IT staff
- Demonstrated experience with desktop and laptop computer support
3
Responsibilities For IT Store Systems Support Specialist Resume
- Experience with basic project management (i.e. organize and schedule tasks, prioritize)
- Demonstrated knowledge and experience with cross platform environments to include Windows, Mac and Linux systems
- Working experience with Atlassian suite of tools (JIRA and Confluence), Microsoft SCCM, Skype for Business
- Demonstrated understanding and maintaining of operating system scripting languages, including Power Shell and batch
- Experience in developing documentation and providing training; maintaining inventory, and active directory
- Experience with relational databases; including extracting and interpreting data and reports
- Experience monitoring, maintaining, and troubleshooting networks
4
Responsibilities For Systems Support Specialist / Analyst Resume
- Previous experience in developing and delivering train the trainer programs
- Experience administering and/or designing in SharePoint 2010 or higher
- Experience in troubleshooting in Linux and Mac, and mathematical and statistical software, including SAS and Latex
- Previous experience repairing and setting up PCs, iOS, and Retail devices
- At least four years of experience in computer programming or related area, including one year in systems analysis
5
Responsibilities For Geographic Information Systems Support Specialist Resume
- Experience in Imaging and deploying computers in a traditional IT environment
- Work and maintain focus within a complex work environment with shifting and competing priorities
- Demonstrated knowledge of most of the following deployment systems and tools: (SCCM, MDT, Active Directory, Group Policies, and TCP/IP networking)
- Experience in working with and supporting Windows 7 and above
- Experience in working with and supporting Mac OS 10.6 and above
- Experience in creating/updating technical documentation
- Experience using ticketing system to manage and track support requests
- Experience working inside of a ticket and/or project tracking system. (Altiris, Footprints, Track-It, ServiceDesk, etc…)
6
Responsibilities For Research Systems Support Specialist Resume
- Experience managing and/or supporting VoIP Systems
- Experience troubleshooting TCP/IP Errors, ability to use NSLookup, IPConfiguring, NETStat or tools like infoblox
- Experience in developing documentation and providing instruction to university staff
- Demonstrated knowledge of university software; operating systems including Windows 7 and 10, active directory, and SharePoint
- Experience in Macintosh and Windows platforms including the ability to complete troubleshooting on both platforms
- Experience providing training in technical applications
- Experience in identifying opportunities in using technology solutions to improve efficiency and reduce errors
- Experience in a technical support position providing end user computing support
7
Responsibilities For Business Systems Support Specialist Refining Systems Resume
- Experience in using computer based troubleshooting utility functions
- Experience with Windows OS, MAC OS, networking, programming languages
- Operates computing and media equipment to perform routine functions such as file backups, event videotaping, data entry, report generations, etc
- Proven understanding of standard client/server, networking, and Internet fundamentals (5 years)
- (Operating System - Strong Level for Linux, Working knowledge of windows server. Middleware – WebSphere)
- Experience with web and print publishing systems and knowledge of user workflows
- Has delivered effective “virtual classroom” learning events
8
Responsibilities For Manufacturing Execution Systems Support Specialist Resume
- Experience developing reports and analytics
- Demonstrated knowledge of technical troubleshooting
- Demonstrated knowledge of audio & video conferencing technologies
- Experience in working in a team
- Experience in troubleshooting in Linux and Mac
- Experience in mathematical and statistical software, including R, SAS and Latex
- Demonstrated knowledge of high-performance Grid computing, htcondor
- Demonstrated knowledge of hardware including RAID array configuration
9
Responsibilities For Product Development & Systems Support Specialist Resume
- Information Systems, Operating Room or other medical environment experience
- Experience providing technical support as part of a help desk team (1 year)
- Experience providing technical support both in‐person and over the phone (1 year)
- Experience utilizing design and arts applications (Adobe CC, AutoCAD, Final Cut, Sketchup, Pro Tools etc.) in a professional work environment
- Experience in higher education software, applications, and purchasing
- Experience in Windows and Mac support environments, encompassing hardware, O/S and its apps, Windows 7 and 10
- Experience in working with diverse user populations
- Experience working in a collaborative and team environment
- Call tracking application experience required
10
Responsibilities For Systems Support Specialist Lacey Resume
- Proven computer hardware troubleshooting ability required
- Experience in Linux/Unix, including work from the command line
- Demonstrated knowledge with high-performance Grid computing
- Experience in updating and backup the Moodle system, setup online homework system WebWorK
- Demonstrated hardware knowledge, including RAID array configuration
- Demonstrated knowledge of computer based troubleshooting utility functions; hardware/software compatibility requirements
- Experience in working independently on projects
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