Table Games Supervisor Resume Sample
Oswaldo Ernser
56774 Zulauf Avenue,
Chicago,
IL
+1 (555) 348 2836
Work Experience
Table Games Supervisor
12/2017
-
PRESENT
Phoenix, AZ
- Supervises Digidealers on the Gaming Floor
- Flexible to work all shifts including holidays, nights, weekends, as business needs dictate
- Learn and understand Budget and P&L Statements
- Dealing proficiency in any combination of the three: Blackjack, Carnival Games, Roulette, Baccarat and Craps
- Provides accurate and efficient dealing at assigned table game
- Receives wagers from customers and pays the appropriate game outcomes
- Assists customers in understanding the rules and ensures adherence to established policies and procedures
- Train and mentor all Team Members to ensure service standards are met
- Ensure proper inventory of cheques on poker to enable payouts to be made quickly and accurately
Education
Naropa University
2013 - 2017
School's Degree in Performance
Professional Skills
- Previous dealing experience and/or recognized equivalent training
- Poker/table games dealing experience is required
- Communicate effectively with guests and all levels of team members
- Ensure procedures for opening and closing of the Table Games are followed according to established procedures
- Monitor pit and gaming equipment to ensure proper working order and condition and notify Casino Shift Manager of needed repairs
- Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures
- Observe taking and paying of bets in accordance with established company policies and procedures
How to write Table Games Supervisor Resume
Table Games Supervisor role is responsible for training, credit, gaming, games, planning, inventory, education, compliance, basic, legal.
To write great resume for table games supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Table Games Supervisor Resume
The section contact information is important in your table games supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Table Games Supervisor Resume
The section work experience is an essential part of your table games supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous table games supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular table games supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Table Games Supervisor resume experience can include:
- One-to-three years of supervisory experience in gaming industry in lieu of college
- Provide recognition and improvement coaching’s for Team Members in accordance with company policy
- Exchange guest’s currency for gaming cheques
- Explain aspects of various table games to our gaming customers
- Ensure compliance of company and departmental policies and procedures, Missouri Gaming Regulations and internal controls
- Responsible for the accountability of the chips, cards, dice and all other gaming equipment
Education on a Table Games Supervisor Resume
Make sure to make education a priority on your table games supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your table games supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Table Games Supervisor Resume
When listing skills on your table games supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical table games supervisor skills:
- Verifies table inventories and effectively manages table limits
- Experience as a Table Games Dealer
- Previous Table Games Supervisor experience required
- Ensures efficient operations table games protection during assigned shift
- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures
- Accounts for chips on assigned games. This includes making fills and credits as needed
List of Typical Skills For a Table Games Supervisor Resume
1
Skills For Dual Rate Table Games Supervisor Resume
- Two years progressively more challenging experience in a gaming operations role, table games experience required
- Assumes overall responsibility for the effective gaming service activities for an assigned area
- Communicates all pertinent information to relieving Table Games Floor Supervisor
- Establish and maintain a courteous rapport with all casino guests and fellow team members. Providing the best possible service
- Inform team members of policies contained in the management policies manual, ensuring compliance
- Oversees all gaming activity on assigned tables
- Completes all company required training within designated time frames
- Responsible for maintaining a clean, safe, friendly and fun environment for guests and employees
2
Skills For Table Games Supervisor Resume
- Subject to random drug testing throughout the year
- Assumes overall responsibility for gaming activities for an assigned area
- Assures title 31 regulations are being adhered to and the proper paper work is completed
- Knowledgeable of specified games and gaming regulations
- Observe and give appropriate feedback on the actions of Dealers
- Work in a brightly lit, smoked filled casino environment with noise levels
- Ensure the integrity of games in assigned section
3
Skills For Dual Rate Table Games Supervisor Resume
- Stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
- Track patrons’ play and use current player database to properly document play of patrons including, but not limited to, monitoring bet amounts, length of play, purchase amounts, and wins and losses
- Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives
- Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures
- Maintain, through supervision, a continuous awareness of all Table Games activity within assigned section(s); Report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to maintain the integrity of the gaming tables
- Evaluate guest play and extend complimentary services to support extended play
- Resolve customer and employee complaints
4
Skills For Table Games Supervisor Resume
- Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance
- Accountable for the written procedures in each game placed under supervision
- Monitor the Dealers performance
- Notify upper casino management of below standard performance of any team member
- Notifies the Table Games Supervisor of any customer needs; i.e. cocktails, host service etc
- Reports any unusual situations to the Table Games Supervisor
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and managesoperational goals and monitors achievements of performance and profit objectives
- Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls
5
Skills For Dual Rate Table Games Supervisor Resume
- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
- Drive improved results through staff development and training programs
- Provide visible leadership in gaming operation areas
- Recommend, schedule, and conduct training activities
- Meet property and department appearance and grooming requirements
- Observe game, always looking for irregularities or deviations from procedure
6
Skills For Table Games Supervisor Resume
- Ensures that team members adhere to gaming regulations and any violations are reported to the Pit Manager immediately
- Verify schedule of table game team members ensuring they meet business needs and advise the Pit Manager of needs for staff level changes
- Assists with the overall integrity of daily Table Games operations
- Ensure compliance with Title 31 requirements and processes
- Responsible for the overall integrity of daily operations
- Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement
- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations
- Handle player service issues as needed
- Protect the integrity of all table games
7
Skills For Dual Rate Table Games Supervisor Resume
- Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills
- Protect the Assets of the Sands
- Advise Pit Manager of any possible problem areas or irregularities
- Ensure team members are cordial and courteous to all patrons and fellow team members
- Handle team member complaints and resolve problems that arise
- Handle customer complaints, in consultation with the Pit Manager when necessary
- Rate customers based on time of play, average bet, amount of win/loss, amount of credit or cash buy-in, walk amount, and basic strategy
- Accurately count game float inventories at the beginning and close of the shift, (and periodically throughout the shift) advising the Pit Manager of approximate results for the shift and any suspected irregularities
- Issue credit based on information obtained from the casino computer system in accordance with company policy and established limits
8
Skills For Table Games Supervisor Resume
- Alert the Pit Manager of any irregularities
- Monitors cash and chip transactions
- Corrects mistakes and settles disputes when necessary
- Verifies, by signature, all clerical transactions
- Maintains bankroll at functional levels
- Assists customers with any problems or requests
- Adhere to guest service standards
9
Skills For Dual Rate Table Games Supervisor Resume
- Knowledge in all aspects of the game supervised
- Ensure proper inventory of cheques on table games to enable payouts to be made quickly and accurately
- Train and mentor all team members to ensure Beyond the Best standards
- Complete Player play evaluation sheet at a win or loss of $2,500.00
- Maintenance of equipment within section
- Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees
- Oversees and assures high standards of guest service on each game and works closely with Pit Managers, the Shift Manager, Hosts and other casino staff members in this regard
10
Skills For Table Games Supervisor Resume
- Experience in Table Games or Poker
- Maintains a designated completion rate of ratings for players in their assigned section
- Oversees and ensures high standards of guest service on each game and works closely with Pit Managers, the Shift Manager, Hosts and other casino team members
- Supervises the operation of Table Games on assigned shift Directs the Table Game dealers to accomplish the goals of the individual gaming areas and Table Games department
- Track patrons’ play
- Monitors for compliance
- Issues approved credit
- Table Games Dealer
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