Technical Quality Manager Resume Sample
Maxime Jones
338 Frida Common,
Los Angeles,
CA
+1 (555) 720 6257
Work Experience
Technical Quality Manager
12/2017
-
PRESENT
Philadelphia, PA
- Being able to communicate with the SAP HANA development and being able to coordinate SAP premium engagement specific internal alignment about HANA topics
- Support customer after going live (i.e., position Operations Control Center for HANA, etc..)
- Good understanding of DBS tools (e.g. SAP Solution Manager) and is able to demonstrate capabilities to customers
- Experience as with delivery of DBS onsite services, such as Solution Management Assessment or Solution Management Optimization, or as project member for implementation projects
- The noise level in the work environment is moderately quiet with offices in the production area
- Proven track record of 2-5 years’ work experience in the area of IT infrastructure services / support, preferably in the industrial IT and / or banking / finance industry
- Analytical skills to be able to deliver solutions based on the available reports and information
- Commercial mindset and a strong sense of personal accountability in providing end-to-end delivery
Senior Technical Quality Manager
07/2015
-
07/2017
Boston, MA
- To investigate and report on quality KPI’s in accordance with procedures and ensure closure and root cause analysis is undertaken to eliminate repeats
- Evaluate and understand the customer’s landscape and business process
- Provide support during the tender or project design process and attend DTM’s if applicable
- TQM experience with a strong understanding of project management
- Extensive customer facing experience in SAP technology and/or applications
- Manage all technical aspects of quality control (testing, production support, reporting quality targets, investigations of root causes of quality issues)
- Manage the QC technicians and ensure calibration and record keeping is up to date
- ISO9001 coordination, maintenance of exciting CE marks
- Provide technical support to operations: quarantine process, batch corrections, rework and BOM Maintenance
Principal Quality Assurance Technical Manager for IMP Quality In-licensing & Partnering
03/2008
-
01/2015
Boston, MA
- Assist dealers in the diagnosis and root cause analysis towards repair for specific vehicles, working in conjunction with Helpline personnel and following the dispatch via the escalation process
- Ensure that information that is collected is documented and delivered to the Product Support group in an agreed upon format
- Communicate on quality topics and service activities, acts as an information liaison between Technical Service and dealer network
- Partners with the brand aftersales teams in dealing with sensitive customer vehicle topics and provides technical support to the After Sales field force on an as needed basis
- Supports the warranty group during corporate audits as a resource to provide technical expertise as needed
- Provides analysis of dealer visits to the brand, including operating standards, procedural and training recommendations
- Conducts in-dealership coaching as required
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Experience utilizing Microsoft Suite of products with advanced Excel skills
- Excellent presentation skills, to provide training to client and other stakeholders
- Have proven experience (more than 7 years) in one or more of following roles
- Coordination and Decision-making skills
- Demonstrated track record of improving quality, efficiency, safety, and performance
- Broad understanding of SAP Solution Manager strategy and scenarios aand experience
- A great attitude and proven ability to be an effective communicator, team player, and focused on providing superior quality service
How to write Technical Quality Manager Resume
Technical Quality Manager role is responsible for training, finance, integration, auditing, purchasing, reporting, manufacturing, design, digital, travel.
To write great resume for technical quality manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Quality Manager Resume
The section contact information is important in your technical quality manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Quality Manager Resume
The section work experience is an essential part of your technical quality manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical quality manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical quality manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Quality Manager resume experience can include:
- French and/or German language skills would be an asset
- Good understanding of the SAP Business Suite and the underlying Technology
- Strong understanding of architecture, functionality, and business processes related to SAP technologies
- Experience with Root Cause Analysis, Gap identification and analysis, and project or program planning and execution
- Solid understanding of SAP Solution Manager
- Co-operates in Wizz Air quality and safety policy and systems development
Education on a Technical Quality Manager Resume
Make sure to make education a priority on your technical quality manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical quality manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Quality Manager Resume
When listing skills on your technical quality manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical quality manager skills:
- Proven problem solving skills and strong work ethic are required
- Communication: Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels
- Overall experience in the IT industry, with at least 5 years customer facing experience in SAP technology and/or applications
- Service Delivery Project Management skills
- Value identification and realisation skills desirable
- Good proven knowledge in HANA
List of Typical Experience For a Technical Quality Manager Resume
1
Experience For Senior Technical Quality Manager Resume
- Airline experience in CAMO or CAMO quality / safety management
- Experience with Part 145 quality / safety management is advantage
- Strong business acumen and SAP industry knowledge (preferably Utilities)
- Experience in customer interaction
- Managing the availability of the solution (including performance monitoring and incident handling)
- Assisting the Service and Support Lead or Engineering Architect or other TQMs
- Extensive travel including possible relocation
- Monitoring the compliance with, and adequacy of, procedures required to ensure safe and airworthy aircraft required by ORO.GEN.200(a)(6)and Part M and verifying in maintenance and airworthiness of the aircraft, that the standards required by the Authority and the Company, are being carried out
- Ensuring that the WIZZ Quality System has an independent, unified structure and is maintained and developed to comply effectively with Part M M.A.712 and also additional company quality requirements as appropriate
2
Experience For Technical Support Quality Manager Resume
- Ensuring regulatory compliance and safety performance of external contractors is monitored
- Ensuring immediate Company reaction to Authority assessments and/or directives
- Performs monitoring all activities on continued compliance of Part M and that contracted maintenance activities are performed in accordance with the contract
- Operations and Innovation Control Centers and Engineering Services delivery
- Documentation and reporting of Engagement status, action and value
- Manage Top Issues and Risks endangering go-live, system stability and system availability as well as to define an action plan to mitigate these risks
- Ensure resolution of issues according to engagement deliverables (right expertise at the right time)
3
Experience For Principal Quality Assurance Technical Manager for IMP Quality In-licensing & Partnering Resume
- Manage long-term Premium Engagements: Positioning & Set-up & Delivery
- A service delivery background (consulting, support, etc) with customer focus
- Broad understanding of the SAP organization
- Broad understanding of SAP solutions, SAP HANA and SAP S/4 HANA
- Leads maintenance quality audits
- Ensures the relevant quality and flight safety information is promulgated to Wizz Air CAMO staff and maintenance contractors of Wizz Air
- Prepares and approves audit program in form of Annual Audits Plan and revises it in accordance with the execution of the audits
- Supervises compliance with and appropriateness of the procedures described in CAME required for assuring the airworthiness of airplanes CAME Revisions approves extension of extendable MPD related items with Head of Technical Services
- Issues Non Accident and Incidents Statements and Experience Statements for employed persons
4
Experience For Technical Service & Quality Manager Within Infrastructure Hosting Services Resume
- Supervises compliance with the personnel authorizations in CAMO
- Performs safety investigations and issues safety recommendations related to technical operations and maintenance activities
- Manages safety projects and risk mitigation of safety issues (hazards) assigned
- Issuing, signing initial and renewed Authorization for Airworthiness Review Staff after satisfactory training, competence assessment and in case of initial issue after acceptance by the NTA-AA on the EASA Form 4
- High level of technical education (Technical University or Technical Institute) and fluent English language knowledge
- Thorough knowledge of applicable regulations (Part M, Part 145, EASA-OPS etc. and their amendments)
5
Experience For Technical Quality Manager With Focus on SAP Hana Resume
- Knowledge of Safety management principles, hazard identification and risk assessment
- Knowledge of maintenance methods and practices
- Knowledge of CAA UK methods and practices is advantage
- Define and deliver innovation strategy for Premium Engagement customers
- Execute on the customer’s digital transformation roadmap
- Support the technical integration of the entire solution and product set, end to end across all landscapes and platforms
6
Experience For Technical Quality Manager Works for Premium Engagement Customers Resume
- Provide a platform for ideation on business scenarios
- Drive adoption of model company and industry reference architecture
- Foster a culture of empathy, ideation and innovation
- Ensure empowerment of the customer team
- Recommend adjustments to the SAP MaxAttention Service Plan as needed
- Facilitate and provide recommendations for technical or business process improvements
- Remove complexity for the business and for end users wherever possible
- Identify top issues, define the associated action plan & drive the resolution process
7
Experience For Manager Technical Quality Assurance Resume
- Coordinate involvement of all SAP resources onsite and in the back office
- Deliver the right expertise to the customer at the right time
- Ensure the customer receives immediate help in crisis situations
- Exceptional written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
- Coordinate all activities related to food safety and quality assurance
- Be diligent about continues improvements, identify opportunities in regards to food safety, materials, and products associated with the facility
8
Experience For Technical Quality Manager H Resume
- Ensure that company is in compliance with all FDA and USDA regulations and requirements
- Verify, maintain and improve quality plans, processes andprocedures
- Ensure overall compliance to processes, e.g. by assessing compliance to schedule, quality objectives and standards as defined in the project plan and quality plan
- Verify that quality control practices are in place
- Review major/key deliverables from a quality perspective
- Provide assistance for internal and external audits
9
Experience For Technical Quality Manager Resume
- Verify incident-, change management and CSIP processes
- Interact with other project teams and multiple stakeholders with confidence, empathy and diplomacy
- Coordinates and manages the activities of laboratory and quality employees
- Represents the plant as a Management Representative to ensure TS-16949 and ISO 14001 compliance
- Develops and maintains document control program
- Develops, monitors, and reports on cost of quality program
10
Experience For Senior Technical Quality Manager Resume
- Performs internal quality system audits
- Maintains, reviews, and revises plant quality and laboratory manuals
- Assures that all units of operation within the plant adhere to quality standards defined in the Corporate Quality Policy Manual
- Assure regulatory compliance as required by the state and county environmental agencies and submits required reports
- Attends and participates in weekly staff meetings
List of Typical Skills For a Technical Quality Manager Resume
1
Skills For Senior Technical Quality Manager Resume
- Proven ability to work with customers on project- and senior management level, Ability to communicate to C-Level (internal SAP & customer)
- Certified SAP Technology consultant or proof of similar experience in the SAP support services environment
- Leading customer facing cloud roles to optimize and enhance the usage of SAP´s cloud solutions
- Assisting the Service and Support Lead or Engineering Architect or other TQMs to establish SAP Solution Manager as a collaboration platform
- Understanding of Cloud technologies, SAP Cloud Platform based development, SAP Leonardo / IoT / Machine Learning
- Managing critical situations
- Managing the Part M M.A.712 Quality Systems,
- Processing safety reports related to technical operations and maintenance activities
2
Skills For Technical Support Quality Manager Resume
- Liaison with and ensuring WIZZ best interests are represented with Authorities, ICAO and any other relevant body relating to continuing airworthiness
- A passion for leading and developing people
- Broad understanding of SAP Solutions and underlying Technology
- Makes recommendations to the Head of Technical Services and Accountable manager regarding continuing improvement of maintenance quality system
- Deputy to the Head of Safety and Compliance regarding maintenance compliance monitoring activities
- Provide daily, weekly, monthly monitoring and reporting of established KPI's
- Provide training/coaching on service processes, relevant standards and QA best practices
- Provides accurate and timely data of incoming, in-process, and out-going product to assure adherence to established quality criteria
3
Skills For Principal Quality Assurance Technical Manager for IMP Quality In-licensing & Partnering Resume
- Broad understanding of SAP organization and service strategy and portfolio
- Proficiency in utilizing ERP/MRP systems
- Accountable for the end to end(Application, Product and Infrastructure) operability of Customer’s SAP landscape including Service Levels
- Broad understanding of SAP Solutions
- Flexibility for frequent travel within assigned territory (up to 75%), including overnight travel as required
4
Skills For Technical Service & Quality Manager Within Infrastructure Hosting Services Resume
- Knowledge of following methodologies: ITIL processes, BPM, Quality (ex. ISO9000 standard)
- Knowledge of SAP Support strategy, organization and processes, including Escalation and War-room methodologies
- Performs safety training for maintenance personnel
- Knowledge of quality and compliance management, auditing practices
- A320 gen fam or type rating is advantage
- Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
- Encourage new techniques and focus on fact based problem solving
- Maintain Tactical and Operational relationship with our European client and third parties regarding quality
5
Skills For Technical Quality Manager With Focus on SAP Hana Resume
- Evaluates customer returns and control of non-conforming material
- Maintains calibration of all laboratory and measuring equipment
- Responsible for budgetary and operating controls laboratory functions
- Plant coordinator for all quality training and educational programs
- Advise customer on architectural topics including integration, security, scalability and availability of cloud solutions
6
Skills For Technical Quality Manager Works for Premium Engagement Customers Resume
- Broad architect-level understanding of SAP on-premise and Cloud solutions and the NetWeaver technology
- A consulting or development background desirable
- Broad understanding of SAP solutions, HANA and NetWeaver technology
- Knowledge of quality processes and investigatory techniques such as 8D, 5Y, Gauge R&R
- Construction chemical products/formulation knowledge
- Lean Six Sigma Green Belt (or higher)
- Is primarily a delivery execution functionmanaging the end-to-end operability of the customer’s SAP (hybrid) landscape by optimizing costs of Digital Business Services
7
Skills For Manager Technical Quality Assurance Resume
- Accountable for the end to end(Application, Product and Infrastructure) operability of Customer’s SAP landscape
- Develops service plan with customer for business continuityper SAP Best Practices
- To perform this job successfully, an individual be proficient in Microsoft Office products
- Conduct employee one on one’s and yearly focal reviews
- Represents SAP Global Service And Support also beyond his/her area of responsibility to customer management up to the Level of a CIO and Business Unit Leaders and is able to influence their decisions. Takes over appropriate responsibility for customer issues, concerns and complaints and drives them to resolution
- Is able to position complex GSSGSS initiatives also beyond own area of responsibility and is able to resolve escalations incl. taking over the role of an GSSGSSescalation manager
8
Skills For Technical Quality Manager H Resume
- Team Oriented: demonstrates the comfort and ability to synergistically work with others to achieve a common sales goal without compromising one’s own identity. Understands how to inspire customers and the sales teams alike
- Judgment: ability to demonstrate consistent logic, rationality and objectivity in decision making. Achieves good balance between quick decisiveness and slower, more systematic approaches
- First level of Understanding of customer's SAP solution and all complementary products, including core business processes, his industry solution or requirements
- Proficiency in development and implementation of standards for the monitoring process
- Perform transaction monitoring evaluations
- Willingness to travel overseas for training
- Knowledge of SAP Support strategy, organization and processes, including Escalation and War-room methodologies (www.service.sap.com/support)
- Clear understanding of SAP Premium Support Engagements, Strategy, Goals, Programs and Service Offerings
- No behavioral infractions from previous company/companies
9
Skills For Technical Quality Manager Resume
- Tenure in the account supported (internal)
- No Disciplinary Action/NOR issued in the past 6 months (internal)
- Develop business partnerships
- Proficiency in operation systems and hardware
- Interest in SAP Technical Operation (how to run and support a solution, optimize performance…)
- Interest to help customers in critical situations
- Self-confident and diplomatic character
- Willingness to travel and work on-site at our key customers
- Judge customer situations and projects regarding implementation success (business impact, unplanned production down situations, market impacts) with reference to strategic support planning
10
Skills For Senior Technical Quality Manager Resume
- Backgrounds in project management and demonstrated ability to work with customer’s senior-level management
- Technical background (basis, ABAP, HANA, Syabse) is highly appreciated
- Able and willing to work in an industrial manufacturing plant environment including extended periods of time in noisy, dusty, non-air conditioned or unheated areas
- Experience in customer interaction
- Able and willing to work safely, including wearing and using appropriate personal protective equipment (PPE)
- Able to work a flexible work schedule, including but not limited to extended shifts, weekends, and holidays
List of Typical Responsibilities For a Technical Quality Manager Resume
1
Responsibilities For Senior Technical Quality Manager Resume
- Supervisory responsibility for 1 -4 positions
- Ensure customer success across SAP on-premise, Cloud, and innovation solutions
- Lead innovation, cloud, and cloud integration enablement and advisory
- Experience in a client facing lead consultant capacity delivering full-lifecycle implementations and support for SAP technologies, ideally involving S/4 HANA
- Drive digital transformation discussions with client executives
2
Responsibilities For Technical Support Quality Manager Resume
- Lead de-escalation situations at client
- Understand the customer’s solution landscape and business processes
- Identification of risks and top issues◦Identification of technical risks and top issues
- Execution of the Engagement Plan◦Execution of the “Engagement Plan” to safeguard and optimize projects and operations
- Quality Management for Implementation or Upgrade Projects◾Analysis of system landscape and technical issues
- Quality Management for Business Process Improvement
- Management of service and action plan
- Establish SAP Solution Manager as collaboration platform
3
Responsibilities For Principal Quality Assurance Technical Manager for IMP Quality In-licensing & Partnering Resume
- Communication to customer management
- Deliver SAP MaxAttention and ActiveEmbedded Support Engagements
- Fully understand the customers’ solution landscape and business processes
- Mitigate risk and address issues to prevent escalations in SAP solutions for mission critical processes
- Monitor progress to ensure issue resolution
- Involve experts and the SAP Support back office to solve customers’ issues
4
Responsibilities For Technical Service & Quality Manager Within Infrastructure Hosting Services Resume
- Create a service plan and drive execution
- Assist in the definition of upgrade path, release and change-management strategy
- Coordinate tasks and align concrete communication and escalation paths between SAP, customer and partner
- Prepare reports on management level and presentations for executive meetings at the client
- Evolve to the role of a trusted SAP support Advisor for the customer
5
Responsibilities For Technical Quality Manager With Focus on SAP Hana Resume
- The TQM gets a detailed understanding of the customer situation, including solution landscape, core business processes, interfaces, critical projects and top issues and makes sure they are documented in the SAP Solution Manager
- Identification of technical risks
- Ensure resolution of issues and top issues
- Create an action plan for resolution of the customer‘s top issues. Involve SAP Backoffice organization, SAP experts, as well as experts from the customer and partners
- Drive the execution of action plans for customers top issues by coordinating the involvement of required SAP experts, as well as experts from the customer and partners onsite and remote
6
Responsibilities For Technical Quality Manager Works for Premium Engagement Customers Resume
- Decide about escalation of critical situations at the appropriate time to the appropriate organization, such as Mission Critical Support, SAP Senior management, or the SAP Account Team
- Experience in customer interaction
- Experience as an onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects
- SAP Project Manager or Operation manager experience
- SAP Technology/ Basis, Application experience
- SAP consultant or development experience,
- Acquire the role of a trusted advisor inside the customer organization
7
Responsibilities For Manager Technical Quality Assurance Resume
- Create detailed engagement and service delivery plans and drive their execution
- Understand SAP premium engagement’s services and methodologies
- Conceptualize, execute and track projects that are in line with our organizational framework
- Architect and define the engagement model with the customer based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, and company goals as well as industry context
- Experience in customer interaction
- Identification of risks and top issues and ensures resolution according to engagement deliverables
- Technical evaluation and documentation of solution landscapes, core business processes, interfaces, critical projects and top issues
8
Responsibilities For Technical Quality Manager H Resume
- Execution of engagement plan such as quality management of implementation or upgrades and business continuity
- Management of the service and action plan
- Fluent in English (and French)
- Manage Customer Solutions in top maintenance segment
- Basic knowhow about S/4HANA
- Languages: German native and fluency in English
- Manage critical situations
9
Responsibilities For Technical Quality Manager Resume
- Input to SAP AGS
- Lead strategic initiatives
- CMMI (maturity) assessment
- ITIL Foundations V2 Master
- Travel requirement 30-50%
- Wiki, and publications
- Knowledge of ISO9001
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