Technical Representative Resume Sample
Yesenia Grimes
658 Reid River,
Dallas,
TX
+1 (555) 964 4797
Work Experience
Associate Technical Representative
10/2016
-
PRESENT
Houston, TX
- Work unsupervised to meet goals and expectations
- Plans and carries out work assignments and address issues in accordance Thales RSQM and Thales policy and procedures as well as applicable “Airworthiness Agreement” with instructions, policies, previous training, or accepted practices in the occupation. Consults with Teamleader on unique situations which do not have clear precedents
- Technical Leadership
- Draws upon in-breadth knowledge to leverage and to support technology innovation by partnering with businesses and with key customers as well with technology partners to identify emerging trends and needs in one or more core technology component areas
- Develops strong business/ customer understanding to ultimately influence/ drive and create business opportunities. Identifies emerging Technology needs for Business/Department and proposes solutions within area of focus and expertise as well as assesses potential value creation and optimization generated from innovation discoveries
- Analyzes, interprets and documents project results (prepares report) for more complex projects. Presents results to cross-functional audiences for use in future product development or modification
- Project Management/Execution Accountability
Technical Representative
09/2011
-
07/2016
Phoenix, AZ
- Connectivity Accountability
- Compliance with Cargill safety, food safety, IP, documentation policy, contributes to improve GTM technical team’s working excellence
- Communicate Reebok-CCM equipment & licensed program, products & marketing direction for mass merchant’s selected stores
- Understand Reebok-CCM & the mass merchant’s structure for logistical requirements and work to ensure we streamline efficiencies
- Take responsibility for champion account & category roles and become the ‘go to’ individual for these areas
- Senior Tech Manager
- Senior Sales Managet
Service Technical Representative
02/2007
-
06/2011
Philadelphia, PA
- Retail Marketing team
- Training Directors at retailers
- Regularly identifies value added benefits and documents the findings and presents to customer (ROIs, Business Reviews, CTCM, etc.)
- Routinely builds strong relationships with customer
- Assist with set up and testing on new or additional client’s accounts prior to go live
- Non-traditional schedule including evenings and weekend hours
- Comprehensive benefits package effective the first day of employment (Medical/Dental/Vision/401k)
- Laptop computer and handheld device used to communicate with online database for testing, receiving and closing job tasks
Education
Everglades University
2001 - 2006
Bachelor's Degree in Construction Management
Professional Skills
- Prior experience in a field and customer facing experience
- Assist the change process, focus on problem solving and elicit total involvement through strong facilitation skills
- Mining industry experience and Mine Site experience
- Strong customer service experience assisting customers with the planning and executing of maintenance, troubleshooting and repairs
- Experience with creating strong relationships and collaborating with internal and external customers
- Prior experience as a journeyman
- Strong demonstrated knowledge of industrial coatings, industrial surface preparations, inspection equipment and application equipment
How to write Technical Representative Resume
Technical Representative role is responsible for languages, customer, technical, microsoft, technology, leadership, retail, training, integration, database.
To write great resume for technical representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Representative Resume
The section contact information is important in your technical representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Representative Resume
The section work experience is an essential part of your technical representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Representative resume experience can include:
- Strong analytical skills with proven technical or product knowledge
- Experience of a service environment with exceptional customer service skills
- Demonstrated ability to work effectively with a wide range of customers and teammates
- Proven Computer skills, proficient with Microsoft Office
- Prior field experience
- Solid understanding of Drilling/ Mining products and experience in the Mining, Quarry, Open cut & Exploration drilling industry
Education on a Technical Representative Resume
Make sure to make education a priority on your technical representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Representative Resume
When listing skills on your technical representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical representative skills:
- Good oral and written communication and customer service skills
- Your ability to deal effectively with customers, under somewhat stressful circumstances, is outstanding
- Experience utilizing various testing equipment and interpreting the data
- Strong track record of meeting deadlines and exceeding customer expectations
- Min. 4-6 years of relevant working experience in commercial marketing and technical knowledge in automation field
- Two years’ experience within industry or working electrical or mechanical systems in their applications, including one year customer interface
List of Typical Experience For a Technical Representative Resume
1
Experience For Subcontract Technical Representative Resume
- Network with Representatives within Technical Services and other functional groups for best practice skills and product knowledge sharing
- Be qualified in Industrial Electrical Maintenance Skills for Maintenance Engineers City & Guilds 2323 or Consumer Electrical and Electronic Servicing 2359
- Participates in pre-construction meetings; and validates receipt and approval of pre-mobilization submittals
- Validates Subcontractors installed quantities and monthly progress and/or unit price payments for invoice
- Strong understanding of machine and equipment operations
- Field technical experience in the construction industry, preferably in low slow roofing
- Field technical experience in the construction industry, preferably in low slope roofing
2
Experience For Service Technical Representative Resume
- Experience with documenting maintenance work with an emphasis on accuracy
- A previous field experience as a Tech rep
- Demonstrates new products to owners, specifiers, and contractors that have the confidence to buy
- Previous customer service experience
- Attention to detail and strong initiative
- Previous marine diesel engine knowledge, vessel design & systems integration & direct customer experience with
- Experience in sales and service of oilfield specialty chemicals
3
Experience For Locomotive Technical Representative Resume
- Strong sales and customer orientation
- Ensuring Coordination, tracking and timely processing of subcontractor RFIs, submittals, Non Conformances and Technical Change Documents
- Tracking of engagements and assessments
- Responding to inquiries on the use and navigation of the AWI website, including the operation of online technical services
- Reviewing customer blueprints and responding to requests for products drawings
- Participating in customer training as a technical subject matter expert
- Standing and squatting throughout the workday is required
- Planning your own work schedule to meet rigorous service criteria
4
Experience For Roofing Technical Representative Resume
- Providing technical expertise to customers
- Handling technical customer inquiries by phone, email and Live Chats
- Handling technical field sales inquiries
- Capturing details of technical inquires within Customer Relationship Management (CRM) software
- Participating in Kaizen events as a technical subject matter expert
- Safeguarding sensitive information
- Assist Gogo’s customers with the planning and execution of maintenance, troubleshooting and repair
- Responsible for assisting customers in applying automotive products’ OEM paints at customer assembly plants
5
Experience For National Technical Representative Resume
- Support the Selling Centres in business development and maintenance of existing accounts
- Provide Dynamics training and guidance to Business Unit personnel. Be the local expert for the CRC’s processes and Dynamics interfacing
- Provide information and maintenance planning information to Gogo’s customers
- Work collectively with Gogo’s Airborne Maintenance Control Center (AMCC) and Planning
- Complete assigned tasks as required to meet schedule. This includes but is not limited to working with our airline partner’s maintenance planners, aircraft routers as well as third party contract vendors
- Support the technical requirements of Selling Centre sales and management staff
- Communicate competitive information, new products and selling issues to sales reps and area Sales Manager
- Attend coatings seminars that are pertinent to protective& marine sales/marketing
- Assist sales reps in calling on prospective customers/target accounts; provide technical support for product demos as directed
6
Experience For Associate Technical Representative Resume
- Conduct technical training seminars at customers’ facilities
- Assist customers in preparing paint specifications to meet product applications
- Troubleshoot on-line technical problems such as correcting batches and formulation of products
- Shade product batches using intermix system
- Assist customers with product inventory control/re-ordering
7
Experience For European Field Service Technical Representative Resume
- Assist sales reps by preparing samples, panels, etc. for presentations
- Interpret and ensure adherence to Wabtec work scopes and MI’s as well as industry standards and specifications
- Resolve daily mobile application issues with customers, which can include user log-in problems, deactivations, new user set-up as well as application download problems
- Influence a greater sell out of adidas and Reebok technical product
- Establish technical experts in every store
- Increase sales across all categories by supporting the UK Sales and Marketing team in the management of strategic partners, positively presenting the product range to staff, managers, and athletes at all levels and supporting product sell through, through the activation of promotions and events
- Deliver training and support to New Balance strategic partners and provide training tools to aid sell through of the New Balance product range
8
Experience For CRC Day Technical Representative Resume
- Increase consumer awareness of the New Balance product range across all categories through the effective support of key events and consumer activities, in order to increase strategic partner and New Balance E-Commerce sales
- Support marketing team to deliver highly impactful campaigns across events and media / PR activity
- Build a network of contacts to enable New Balance to consistently reach new consumers with information on the latest product range
- Identify and develop commercial sales opportunities for strategic partners through the activation of events and consumer activity within corporate industries
- Provide technical support to end-users
- Up sell and promote JUKI products
- Provide technical support when updates and counter measurements are required
- Support sales with promotion of new machines
- Visit distributors and end-users as needed (Per Manager's request)
9
Experience For Field Technical Representative Resume
- Stay as updated and educated as possible in JUKI products
- Provide remote or onsite technical guidance and solutions that meet a customer’s technical needs
- Maintain required safety, quality, and security training. Ensuring compliance including taking the necessary steps to stop work if continuing the job is unsafe or compromises quality or security
- Adheres to policies and programs, providing feedback to Functional and Project Management with issues pertaining to implementation of the procedures
- Serve as the primary point of contact between the Owner Project Team and the subcontractor
- Participation in Development of the Scope of Work
- Assisting the Subcontract Administrator (SA) with preparation of the solicitation package to ensure commercial language and Special Conditions are tailored to satisfy project requirements
- Review of the completed solicitation package prior to issue
- Provides oversight of the program and subcontract compliance with safety, quality, cost, schedule, security, and environmental subcontract performance within the terms of the contract at all tiers of the subcontract
10
Experience For Account Technical Representative Resume
- Ensuring the appropriate Subject Matter Expert (SME) are assigned to perform verification of jobs in progress to ensure subcontractors meet all requirements of safety, security, specifications, environmental control, workmanship and schedule
- Maintains expert level knowledge of the subcontract and initiates trends/deviations for approved changes or any change that impacts the cost and schedule of the subcontract
- Confirms that all required permits, clearances, work documents, and other requirements are in place prior to the subcontractor commencing work
- Coordinating Owner provided training for subcontract personnel
- Coordinates arrangement for site access and de-conflict competing site activities
- Oversees and monitors day to day performance of complex subcontracts
- Informs Management of Project Health and Safety Issues
List of Typical Skills For a Technical Representative Resume
1
Skills For Subcontract Technical Representative Resume
- VB, C# and Java – Intermediate Programming Experience
- Experience in the coatings industry working as an applicator or coatings inspector
- Inspiring and convincing personality to work with youth and club staff at all levels
- Working with Engineering and Document Control to ensure development the Technical Documents List (TDL)
- Working with the Safety Representative to determine the appropriate clauses to invoke to properly define the subcontract ES&H Requirements
2
Skills For Service Technical Representative Resume
- Working with the Security Representative to determine the appropriate clauses to invoke to properly define the subcontract Security Requirements
- Working with the Quality Engineer to ensure development of the subcontract Quality Requirements
- Working with each exhibit owner to ensure the appropriate submittal requirements from each exhibit are included in the Schedule of Required Vendor Data (SORVD)
- Assisting with generation of the Technical Evaluation Criteria, if required
- Provide training for maintenance and troubleshooting of electrical systems
- Thorough understanding of office and internet related applications
3
Skills For Locomotive Technical Representative Resume
- Windows 7 Professional Troubleshooting
- Enthusiastic and hard-working individuals with both the ability to
- Passion for Sports including Athletics, Football, Cricket and Tennis
- Previous Mining machine product knowledge
- Maintain warehouse and to check for safety hazards on a daily basis. (Morning/Afternoon)
- Assembles and submits the requisition package including
- Preparation of Field Conditions and Subcontractor Training Matrix
4
Skills For Roofing Technical Representative Resume
- Conducts and/or supports progress review and coordination meetings including the Pre-Proposal, Pre-Construction and walk-downs as required
- Coordinates with Engineering and the Subcontractor’s design entity for design/ build subcontracts
- Mine site visits to develop understanding of capability and practices
- Contribute and co-champion Mining Dealer of the Future initiatives
- To consult on product health management worldwide, providing sound technical advice and support
5
Skills For National Technical Representative Resume
- Key customer facing role is one of the primary contacts for our worldwide customers
- Fault finding & diagnosis of ‘in vessel’ technical issues (mechanical & electrical)
- DNS, TCP/IP and Application Support
- Participate in pre-sales meetings for topics of field preparedness of machinery such as: support services required for assembly of machinery, service schedules, and staffing recommendations
- Aid in the development and testing of machine improvements in both hardware and software
6
Skills For Associate Technical Representative Resume
- Work with the manufacturing team to improve pre-assembly and final assembly processes to result in improvements overall in machine delivery schedule and cost
- Provide technical input to the sales team to understand and insure satisfaction of customer requests
- Remotely guide customer or regional technicians to troubleshoot and recover machinery
- Directly troubleshoot machinery on customer sites
- Identify and report deficiencies as observed in the field through technical reports
7
Skills For European Field Service Technical Representative Resume
- Create and review publications for global release for product improvements, service instructions and procedures, etc
- Evaluate and supervise the field assembly and retrofit of Electric Rope Shovels and Draglines
- Control quality through the completion of assembly documentation (motor alignment, weld testing, electrical insulation testing, motor performance benchmarks, etc.) and machine commissioning
- Extensive international and domestic travel
- This is a rotational position based out of Newfoundland
8
Skills For CRC Day Technical Representative Resume
- Provide technical direction, guidance and support to field service engineers, Dealers, and customers for the erection, commissioning, and mechanical service of assigned product line(s). This includes answering technical questions, coordinating service orders, etc
- Coordinate and oversee mechanical change outs, modifications, retrofits, major outages, etc. as needed
- Assist in developing and maintaining product records so that a complete technical history is available to assist in evaluating repetitive problems and warranty claims
- Promote the resolution of field problems by investigating, analyzing, and working with electrical engineering, manufacturing, purchasing, and other departments as required
- Promote technical communications by coordinating service bulletins, product improvement advisories, technical newsletters, etc. in order to assist customers and other departments in solving and avoiding problems and to advise of improvements
- Assist sales, engineering, etc. with the development of training programs, presentations, maintenance manuals, spare parts lists, and other projects that require field service expertise and product support
- Travel to the field to improve communications with customers and dealer product support personnel, gather information, resolve unique and/or troublesome problems, accommodate short-term manpower shortages, provide training for customers and field personnel, etc
9
Skills For Field Technical Representative Resume
- Provide technical direction, guidance and support to field service engineers, Dealers, and customers for the erection, commissioning, and electrical service of assigned product line(s). This includes answering technical questions, coordinating service orders, etc
- Five (5) years of experience in interior and exterior wiring and the repair of electrical equipment and appliances
- Basic industrial coatings experience
- Previous experience with SAP and/or Salesforce
- Experience in a technical or analytical capacity
- Experience in a toxic or hazardous environment
10
Skills For Account Technical Representative Resume
- Chemical demil maintenance experience
- Experience in the industrial coatings industry
- Participating in technical evaluations of proposals/bids
- Manage project schedules, scheduling installation efforts and driving efforts so as to meet or exceed project requirements
- Work closely with project management and support personnel, maintaining and providing documentation for work performed
- Provide detailed feedback to management concerning project and or customer issues
List of Typical Responsibilities For a Technical Representative Resume
1
Responsibilities For Subcontract Technical Representative Resume
- Field experience troubleshooting electrical systems on heavy equipment
- Good understanding of voice and data technologies
- Experience working with computer software and hardware
- Previous work experience in the building materials industry
- Experience working as an industrial coatings applicator
- Facilitate field pilot and test iron validation
2
Responsibilities For Service Technical Representative Resume
- Direct dealer & customer support experience
- Experience in the preparation and presentation of oral and written reports
- Experience working in the Contract Furniture industry
- Recent Subcontract Technical Representative or Subcontract Coordinator experience in subcontract execution
- Recent Subcontract Management experience for major construction project
- Call Center or Phone Support experience in the financial services
- Two years of reservations or call center experience
3
Responsibilities For Locomotive Technical Representative Resume
- Experience in failure analysis data
- Create a culture of safety by guiding and leading safe working practices
- Assist in expanding and contracting the boundaries as needed by the job or the plant
- Day to day management of the area supporting staff training sessions to develop brand knowledge and ambassadors
- Represents Construction during the formation and bid, evaluate, and award phases of assigned subcontracts
4
Responsibilities For Roofing Technical Representative Resume
- Identify, escalate (if applicable), resolve, and record all real time issues affecting the productivity of Remote Agents
- Manage and prepare for any on-going system maintenance and updates to reduce the amount of lost time to the operation
- Conducts training seminars for owners, specifiers, and contractors
- Climb stairs and ladders, lift up to 50 lbs, access confined spaces, respiratory fit, exposure to hot and cold and extensive walking
- Daily route planning to maximise efficiency
- Service & fault finding of soft drinks dispense equipment
5
Responsibilities For National Technical Representative Resume
- Service & fault finding of cabinet cooler in customers premises
- Drive Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service
- Flexibility with regards to working patterns
- Interface with maintenance planning group to ensure costs, material estimates, manpower/craft mix are adequately supported on maintenance schedules
- Ensure subcontractor is proactive in identifying equipment and system problems and initiate documentation to identify and correct these problems
- Report non-conforming work and work practices to the proper personnel, department, or organization
- Mentors others to ensure they achieve a thorough working knowledge of Viasat systems
- Provide feedback to vendors and airline partners regarding Viasat systems and provide solutions needed for areas for Continuous Improvement
6
Responsibilities For Associate Technical Representative Resume
- To deliver adidas and Reebok technical training in the area highlighted above
- Generates a Daily Activity Report and Monthly STR Subcontract Report
- Support the SA and participates in change negotiations
- Review and approval of subcontractor's invoices
- Supports the subcontract close out activities including but not limited to acceptance inspections, punch list, closeout of claims, completing a Subcontractor Performance Report, etc
- Assists the SA with maintaining subcontract files
- Researches, assembles, and/or evaluates information or data regarding industry practices or applicable regulatory changes affecting subcontract policies or programs; recommends sound, practical solutions to complex issues
- Provides oversight and technical guidance to subcontract support, subordinates and/or clerical employees, if assigned
- Monitors and inspects the subcontractor’s quality of work
7
Responsibilities For European Field Service Technical Representative Resume
- Monitors Subcontractor force account and time and management reports
- Coordinates Subcontractor’s activities with work performed by other subcontractors and facility personnel
- Performs surveillances and inspections of Subcontractors work; confirms and documents compliance with subcontract requirements
- Monitors Subcontractor submittals and coordinates required reviews by Construction and other functional organizations
- Provides technical direction to Subcontractors
- Monitors the Subcontractors execution for adherence to the principles of Integrated Safety Management System and to ensure the health and safety of the worker, quality, productivity and consistency
- Operates with latitude, exercising professional judgment within the framework of guidelines provided by the Subcontracts Manager in Construction and utilizing construction knowledge and experience in resolution of typical questions and problems
- Work with dealer and product group specialists to identify, contain and resolve fleet downtime drivers
8
Responsibilities For CRC Day Technical Representative Resume
- Provide input to commercial proposals for new machines and services
- Collaborate with Industry Reps and PSSRs to develop total customer solutions that support sales and service programs
- Partner closely with CAT Site Performance Managers to achieve fleet KPI targets
- Represent Caterpillar to minimise the commercial impact of customer complaints related to products, applications, and maintenance requirements
- Have a direct bottom line impact on Caterpillar and dealer financial results
- Primary conduit of information to and from our customers
- Provide Service and Technical support on product; (from part identification, RFQ specifications and performance / application related information)
- Occasionally required to visit customers and resolve issues in the field, when service reps are unavailable and require factory expert support
- Receive and initiate inbound and outbound calls for service appointments
9
Responsibilities For Field Technical Representative Resume
- Patient care is our outmost concern. A passion to provide extraordinary levels of customer service
- Cleans ear molds and hearing aids. Participates in the management of hearing and/or speech impaired patients by assessing their hearing aid status, installing batteries, checking for proper operation, inserting aids into patient's ears, and teaching patients on customer care
- Reviews post-hearing aid fitting procedures and follows up with patient to determine proper course of action to facilitate repairs or request future appointments
- Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies. Assisting dealers in managing Product Improvement Programs cost effectively and within designated timeframes
- Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills
- We are looking for a person who combines relational ease, dynamics, rigor and spirit of synthesis and initiative
- Competent in all Axalta Coating System brands and technologies to support strategic accounts and new customer installations
10
Responsibilities For Account Technical Representative Resume
- Respond to routine and emergency support calls
- Maintains current account list with emphasis on retention, documented with the utilization of Axalta’s CRM software
- Proactively communicate system outages to the Remote Agent group
- Provide direction and assistance on all Remote Agent questions either through email or directly over the phone
- Timely management of reactive service calls and installations of both CCEP equipment and 3rd party equipment
- Installation of soft drinks dispense equipment
- Spare parts management of van stock
- Target driven with the ability to achieve service levels, completion times and quality standards
- Responsible for adherence to the technical and field performance aspects of the scope of work
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