Technical Services Representative Resume Sample
Georgianna Hand
3271 Wiegand Groves,
Chicago,
IL
+1 (555) 967 3208
Work Experience
Senior Technical Services Representative
02/2017
-
PRESENT
Boston, MA
- Understanding of network topologies and protocols
- Competitive annual salary (CBPP Competency Based Pay Program)
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
- Non-smoking office environment
- Assists in developing preliminary proposals and sales quotations as determined by the specification supplied by the sales team
Technical Services Representative
06/2010
-
01/2017
Detroit, MI
- Achieving customer satisfaction by providing timely and knowledgeable response and resolution to clients’ highly complex technical product problems and concerns
- Responds to and resolves all assigned account issues/problems and cases within StrataCare’s defined response/resolution requirements or contractual obligations
- Manages implementation of new features for assigned clients with few unforeseen challenges
- Ensures uneventful day-to-day operations of existing clients’ software with regular system updates and maintenance
- Meets or exceeds quality of work standards and procedures as defined in departmental Standard Operating Procedures (SOP)
- Troubleshoot customer coating line problems and promptly get to the root cause(s) of the issue(s) while communicating progress with the customer’s technical and management teams
- Train Axalta employees and customer’s technicians and adapt training material and exercises to the various skill levels of trainees
- Strong communication skills and presentation skills required
Technical Services Representative Intern
05/2006
-
01/2010
Dallas, TX
- Assists in maintaining work schedules for field workforce and advises supervisory staff and sales team when questions arise
- Contacts customers on an as-needed basis regarding specific job related requirements, obtaining additional information, and job satisfaction and quality
- Tracks profitability and provides background information for future forecasting to include value, profiles, and associated costs
- Maintains the TSR file system to include customer correspondence, waste profiles, and pricing as well as updating customer spreadsheets to maintain current profiles, costs, and all pricing on individual account basis
- Identifies and tracks transportation, lab analysis and vendor costs by purchase orders to insure accuracy of billing invoices
- Selects and obtains new waste profiles with respect to customer preference, technology, cost and facility approval
- Current State’s driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required
- Strong communication, analytical, technical, and organizational skills
- A valid driver’s license with a clean driving record is a mandatory requirement due to the potential for daily automobile travel to multiple customers
Education
University of Pittsburgh at Bradford
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Strong writing skills and reporting ability required with detailed accuracy
- Strong organizational and planning skills in order to plan and schedule assignments as part of an overall project
- Excellent communication skills including well-developed ability to make group presentations are necessary, as is demonstrable mechanical aptitude
- Excellent interpersonal and communication skills to interface with all levels of customer organizations
- Demonstrated analytical skills in order to identify and resolve problems in all aspects machine and system operations
- Strong analytical and communication (i.e. oral and written) skills
- Strong math and science skills
How to write Technical Services Representative Resume
Technical Services Representative role is responsible for training, microsoft, mechanical, retail, database, printing, compensation, reporting, manufacturing, research.
To write great resume for technical services representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Services Representative Resume
The section contact information is important in your technical services representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Services Representative Resume
The section work experience is an essential part of your technical services representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical services representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical services representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Services Representative resume experience can include:
- Experience with various printing methods, finishing and converting methods and related printing technologies
- Possess a strong working knowledge of the residential/steep slope roofing installation guidelines (NRCA)
- Structured Network Cabling experience
- Strong Background in chemical dispensing
- Experience in a painting related field (IE: auto body shop)
- Knowledge of disposal site capabilities and limitations prior to shipping hazardous materials to ensure efficient disbursement and storage
Education on a Technical Services Representative Resume
Make sure to make education a priority on your technical services representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical services representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Services Representative Resume
When listing skills on your technical services representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical services representative skills:
- Strong organizational skills and the ability to manage multiple, concurrent priorities in a fast-paced organization
- Good verbal and written communication skills with internal and external customers
- Seek opportunities (training, projects, etc.) that develop knowledge and skills to become a stronger contributor
- Effectively respond to customer and internal inquires including technical quotes, pricing, projects and tight lead-times
- Prior Produce, Quality Assurance, and/or Quality Control related work experience
- Experience in welding, or equivalent knowledge and experience
List of Typical Experience For a Technical Services Representative Resume
1
Experience For Senior Technical Services Representative Resume
- Work under immediate supervision using necessary internal engineering tools and approved processes to resolve customer application issues
- Review existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System
- Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet/Ticketing system to assist with end users issues
- Responsible for technical coverage and ongoing service to assigned accounts
- Attend Wabtec Freight & Locomotive Air Brake Training classes
- Of time answers inbound phone calls from consumers with questions regarding our products
- At all times, comply with Customer safety standards and Komatsu Mining safety requirements
- Answer technical questions regarding installation for the sales team and customers
- Sample Car Inspections at OEM car builders; providing signoff on the proper application and usage of all Wabtec products
2
Experience For Lead Technical Services Representative Resume
- Support service, troubleshooting and calibration of ASCTD’s
- Execute and report results for any required Brake Shoe Force Testing
- Conduct Inspections for SAC-1 Connectors as requiredLocomotive systems support such as EAB, Monitoring Systems, Compressors, Air Dryers
- Lead field trials and internal laminating trials to grow and maintain business
- Provide installation training to external business partners (e.g. contractors and distributors)
- Assist sales organization and marketing with attendance and support at trade shows and exhibits
- Work with R&D and testing organizations for code and certifications
3
Experience For Industrial Technical Services Representative Resume
- Work with internal partners on enhancements of current product offering and development of future products
- Participation/Membership in leading industry organizations (RCI, CSI, NRCA, etc.)
- Service of Access Control, CCTV, Alarm, Fire, and Parking systems
- Assist in communication with the customer during the service process and status of the job, schedule changes, and delays
- Complete and turn in billing and invoice paperwork to accounts receivable/payable
4
Experience For Field Technical Services Representative Resume
- Responsible for answering complex inbound calls from customers
- Assess competitive products and help maintain a database that documents characteristics of our competitor’s products
- Work collaboratively with other departments to ensure the product’s consistency in terms of performance and quality
- Consistently focus on achieving strong results, despite balancing multiple complex demands; utilize data and facts to articulate the need for change and build commitment from others
- Proactively build a good understanding of the customer to ensure own work is responsive to customer needs; accept responsibility while managing contingencies communicates and adjust plans appropriately
- Regularly identify areas that can be improved and constructively propose new solutions that increase value and improve business performance; as well as explore multiple possibilities for tackling challenges, thinks “out of the box” to determine the best solution
5
Experience For Summer Technical Services Representative Resume
- Telephone or written support
- Regular face time with clients including attending pre-bid tender meetings, spud meetings, morning meetings, project status meetings, office visits, lunch/dinner appointments, telephone and email contact
- Periodically review client accounts and sales targets for each client
- Be available to clients at all times. A cell phone allowance and laptop computers are made available to enable operation outside the office and outside of office hours
- Organize kick-off project meetings with the clients, follow up weekly and review laboratory status reports to ensure we are meeting client requirements and turnaround times for ongoing work
- Be able to communicate well and have a working knowledge of the business needs of the services offered by the Petroleum Services laboratories and have a thorough analytical experience/expertise is essential for supporting the client
- Prepare detailed client contact reports for review by management
6
Experience For Technical Services Representative / Print Resume
- Prepare monthly reports and look ahead reports on client activity
- Monitor client feedback whether positive or negative
- Periodically update client directory and key contact person
- Communicate with the CLMSB Directors, Operations Manager, Technical Director, Laboratory Manager and laboratory staff is required and essential in order to solve client problems in a proactive and timely manner
- Review and sign off on Core Laboratories Ethics and Quality Policies
- Training of applicators to properly and efficiently install Sika’s waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed
- Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good construction practices and Sika specifications through documentation with field reports. Help to resolve installation problems and issues as they arise
7
Experience For Technical Services Representative Intern Resume
- Assist Sales and others with pre-job meetings and warranty claim issues
- Supporting Sales, Marketing, and Technical departments with miscellaneous items as needed including, but not limited to, trade shows, models, field tests, jobsite tours, samples, mock-ups, etc
- Responds to technical questions forwarded from Inside Sales, Territory Sales, product applicators/installer/users, engineers, owners, etc. regarding the company’s products
- Assists account managers with receivables and collections issues
- Assist in field problem identification and resolution
8
Experience For Technical Services Representative Resume
- Use field feedback to feed the Early Detection System (EDW) and then follow issue through to resolution by working with Engineering, Sourcing and Operations to develop a problem solution. Then implement solution to the field
- Respond to incoming calls from our retail stores and Head Office staff
- Investigate and close user issues with PCs and applications
- Provides Help line technical assistance to Chemists and Sales Personnel in the field
- Review and approve customers self packs destined for Clean Harbors facilities
- Review and approve controlled substance shipments
- Maintains same level of field proficiency as Level 3 chemists and or lead DSRs
- Maintains and develop expertise in DOT, RCRA knowledge, packing guidelines, CHES billing rules, Health and Safety protocols, waste classifications (CHES codes), and self pack guidelines
9
Experience For Senior Technical Services Representative Resume
- Knowledge of DOT / RCRA regulations
- Use reference materials to come to decisions
- Learn basic knowledge of company products, their technical requirements and modes/methods of operation – as per the product matrix
- Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail
- Collaborate with global support team to ensure that customer issues are resolved appropriately. Provide necessary guidance and recommendations to the internal customers to avoid technical issues
- Conduct Hardware evaluation of electronics as assigned by the Techical Services Specialist
- Brief customers on the status of current resolution efforts and attend daily/weekly meetings as requested or required
- Attend regular product training offered by the Technical Service Specialist to effectively support products, services and solutions as directed by our business needs
10
Experience For Lead Technical Services Representative Resume
- Complete special projects assigned by the Global Support Team
- Provide phone and email support in a single tier support environment
- Direct outside sales and support the sales team by demonstrating installations and highlighting product features and benefits for current customers and prospects
- Travel with sales reps or independently
- Research and plan trips in accordance with strategic sales goals
List of Typical Skills For a Technical Services Representative Resume
1
Skills For Senior Technical Services Representative Resume
- Effectively manage SalesForce cases both independently and through a team environment
- Industrial experience in laminating/printing/converting flexible packaging required
- Strong decision-making process and ability
- Delivers consistently excellent Customer Service over the phone and in writing
- Experience in tropical product production and QA at the farm or port level
- Produce, Quality Assurance, and Quality Control related work experience
2
Skills For Lead Technical Services Representative Resume
- Demonstrated creativity in order to recommend and implement account strategies to meet business objectives
- Possess and utilize a strong mechanical aptitude
- Strong computer proficiency through daily exposure to MS Word, Excel, PowerPoint applications, Sales Force programs and others as required
- Valid Passport and driver’s license required
- Written and oral French a strong asset although not required
- Demonstrated ability to meet aggressive deadlines and work under supervision of management
- Environmental experience
- Log and track support calls in the designated ERP and ticketing system(s), prioritize and escalate jobs as required to ensure customer satisfaction
- Strong customer service and problem-solving orientation
3
Skills For Industrial Technical Services Representative Resume
- Ales experience
- Develop strong relationships at each customer location to increase account penetration
- Automotive Film Installation Experience
- Architectural Film Installation Experience
- Previous customer service experience in a related field (construction, glazing, building products, etc.)
4
Skills For Field Technical Services Representative Resume
- Industry experience in Entrance Systems (ENS) desired
- Proven track record of exemplary service delivery
- Upskill the rest of the team in Beer quality
- Establishing and ongoing development of relationships with key designated levels of customers always following the KAM principles
- Advising the Technical Manager concerning progress, issues, problems project needs
- Working Relations: Broker sales reps, Customers, breeders, communications department, customer service, quality control
- Training to the level of DGSA would be provided by Veolia
- Working knowledge of ACI and ASTM standards and THD and COG specifications
5
Skills For Summer Technical Services Representative Resume
- Following up on leak and warranty claim calls, and coordinate necessary Sika repairs as needed
- Conducting final inspections for technical acceptance for warranty issuance and claims investigation
- Training on component set up and AB certification (if so qualified)
- Working for the undisputed leader in the Spirits industry
- SCT Truck Teardowns at customer specified inspections requiring full truck disassembly, gauging and measuring components, reporting on all findings
- Working with packaging converting equipment
6
Skills For Technical Services Representative / Print Resume
- Delivery of easy to understand and engaging training to all customers
- Coordinate advisory meetings with customers and company personnel, focusing on improving distribution center profitability, quality, and operational efficiency
- Follow each meeting with a written report detailing recommendations
- Full understanding of manual and automated plasma cutting processes
- Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sika during the installation process
- Inspection of existing below grade Sika Waterproofing systems for warranty transfers
- Assist dealers in troubleshooting and resolving Doosan equipment problems
- Maintains and develop a complete working knowledge of all computer quoting systems
7
Skills For Technical Services Representative Intern Resume
- Assists customers by providing support and troubleshooting of all Sensitech product, services and solutions
- Research, respond and resolving various customer inquiries received via telephone, e-mail, voice-mail and ticketing system in a timely manner
- Assist BU engineering groups with field monitoring of product test trials & performance and report findings to appropriate organization
- Assist customers by providing the best product and processing recommendations possible
- Investigate competitive products and strategies by observing and reporting on competitor activities at accounts
8
Skills For Technical Services Representative Resume
- Confidence in delivering outlet staff training to step change brand standards
- Knowledge of production, transportation, distribution, and post-harvest handling of fruits and vegetables
- Knowledge of statistics and technical writing
- Knowledge of production, transportation, distribution, and post harvest handling of fruits and vegetables
- Knowledge of networking terminology, hardware, and concepts
- Knowledge of Komatsu Mining Loaders and P&H Shovels
9
Skills For Senior Technical Services Representative Resume
- Establish Syngenta as Industry leader in providing technical support
- Chemical Awareness / Handling
- Knowledge of plumbing an asset
- Exceptional understanding of process and technical requirements
- Comfort and ability to lead training sessions of both employees and customers
- Represents the Sales Field Support Team as a subject matter expert and assists with training, documentation, and process improvements for Consultant Support
10
Skills For Lead Technical Services Representative Resume
- Lead by example by taking an active role in meetings and focus groups that are participated in, and in daily interactions with peers
- Supports Consultants through order entry systems, Salesforce CRM, and marketing support
- Participation in job meetings with contractors, architects, building owners, Sika sales personal and applicators
- Assists Sales Personnel (Clean Pack Specialists, Account Managers and others) in developing Technical Service business
- Proficiency in Windows based applications including Word and Excel
- Maintain a high standard of customer satisfaction while following Sensitech policies, procedures, and warranties
- Manage coordination of Technical Service Case Management processes using global ERP system
List of Typical Responsibilities For a Technical Services Representative Resume
1
Responsibilities For Senior Technical Services Representative Resume
- Possess computer skills, word, outlook, salesforce
- Two years of professional customer service experience required
- Field Support experience
- Comprehensive problem solving
- Attractive package that includes a reward plan for delivering great performance
- Provide timely resolution to customer s concerns, and quick troubleshooting of coatings problems
- Follow up with prospective customers
2
Responsibilities For Lead Technical Services Representative Resume
- Train new installers on product installation
- Field test new products or product changes for the quality team
- Work trade shows as needed
- Multi-task and work in a fast-paced, self-direct environment
- Has a driver’s license and reliable vehicle
- Have a car for regular transportation to the office and bank deposits as required
- Report competitive information to progress the company’s position in the marketplace
- Follow POM (Process Orientated Management) guidelines that include but not limited to
3
Responsibilities For Industrial Technical Services Representative Resume
- Perform chemical application tests and analysis at customer sites and provide recommendations
- Introduce products to customers through technical discussion
- Make regular customer visits to run trials, give technical assistance and write technical reports as required
- Troubleshoot in a timely and efficient manner customer complaints and/or concerns
- Support Account Managers to maintain and grow business
- Identify opportunities for our customers to improve their productivity and quality
- Work with Product Development as required to support qualification and scale up
4
Responsibilities For Field Technical Services Representative Resume
- Provide product line presentations to customers as required
- Assist with job starts(50% travel within the US)
- Maintain and update current installation guidelines
- Liaison with trade and industry organizations (e.g. NRCA, AIA, CSI, TRI, etc.)
- Review warranty registrations and submittals
5
Responsibilities For Summer Technical Services Representative Resume
- Prepare technical letters to confirm project compliance or assist customers
- Provide field-related technical assistance to external business partners and internal sales organization
- Provide project research information and inspections to assist with guarantee/warranty claims
- Technical knowledge of general exterior construction materials
- Perform fire test and inspections
- Ensures assigned services are completed in a timely manner
- Maintain supplied company vehicle, ensure required services are completed on time
6
Responsibilities For Technical Services Representative / Print Resume
- Expert-level knowledge of Windows 2000, Windows XP, Windows 7, Office 2000-2003, 2007, as well as Google-related applications (Google Mail, Google Docs, Google Drive, etc.)
- Knowledge of Apple-related hardware (iPad, etc.)
- Visits customer facilities, on schedule and ad hoc basis to provide technical training and support that ensure proper use of equipment and merchandising techniques
- Works closely with sales and R&D personnel to resolve technical issues related to the handling, packaging, ripening and merchandising of fresh fruit products
- Support the sales team by demonstrating installations and highlighting product features and benefits for current customers and prospects
7
Responsibilities For Technical Services Representative Intern Resume
- Completes administrative work necessary to plan/organize work schedules and document and report on issues addressed
- Determine the best fit and properly size specific Rexnord products for a given application based on either verbal input from the customer
- Remains up-to-date on changes/upgrades to the Rexnord product lines
- Help customers with product identification based on nomenclature, product descriptions, or drawings
- Work with team members to provide detailed instructions to engineers and other internal departments to ensure completion and timely delivery of quotes and projects
- Establish effective customer relationships internally and externally (e.g. development chemist, marketing, testing, customer operations personnel)
8
Responsibilities For Technical Services Representative Resume
- Ordering supplies, labels, packaging etc
- Auditing of collection vehicles
- Loading containers / curtainsiders
- Packaging of waste laboratory chemicals in compliance with regulations
- Communicates key issues with customers and internal support
- Customers: Maintain a high level of familiarity with all Entrance Systems product lines, enabling efficient and effective delivery of technical and application support to our internal and external customers. Execute with strong customer focus to deliver solutions and services that meet the needs of our customers
- Sales: Work closely with customer service, inside and outside sales as the primary response layer for questions and issues from customers. Help to build the database of knowledge with CRM tools and support investigations of warranty claims
- R&D: Support R&D and application engineering activities by providing / organizing data from customers regarding application and performance issues. Support the product development process with knowledge and feedback regarding opportunities where we can make our products easier for our customers to use
- Assist sales and marketing with developing new customers by analyzing customer needs, and gaining awareness of end-use applications
9
Responsibilities For Senior Technical Services Representative Resume
- Deliver Great Looking Great Tasting (GLGT) Beer in every account
- Provide telephone, fax and email technical support and troubleshooting of primarily gas equipment and
- Collaborates within organization to gain knowledge learned by others and apply when solving problems
- Keep marketing, sales, and customers informed appropriately of activities in a timely manner
- Maintain onsite waste tracking system and paperwork associated
- Install & Maintain dispense equipment at the point of purchase across the account base
- Drive visibility and availability in bars through increased physical and social media activation
- Deliver our highly regarded and trusted quality accreditation programme
10
Responsibilities For Lead Technical Services Representative Resume
- Conduct trials or demonstrations in-house or in the field independently, teaching safe handling of our products and proper operation and maintenance of our equipment
- Provide basic technical information regarding product adaptability and compatibility to customers. Identify potential customer safety hazards and recommend corrective action
- Maintain skills to assess general technical needs in order to resolve routine and non-routine problems
- Field customer support calls
- Channel new opportunities to sales staff
- Have knowledge of and be able to demonstrate technical concepts to customers (e.g. chemistry, processing, analytical and physical properties, and general equipment operations)
- Manage all waste movements / transactions, ordering tankers, logistics, paperwork
- Understand general plant operations and safety procedures
- Supervise collection and transport of waste materials to interim or final disposal destinations and preparation of all relevant paperwork as required
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