Technical Services Specialist Resume Sample
Mateo Schultz
914 Batz Circles,
Boston,
MA
+1 (555) 310 2367
Work Experience
Technical Services Specialist
12/2016
-
PRESENT
Philadelphia, PA
- Monitor site construction to ensure compliance with WWP’s
- Intermediate knowledge of CB&I construction planning procedures, progress systems, material management systems, document management and the timekeeping systems
- Deliver against Partner of Choice branding by providing exceptional technical service and support across internal & external customer base, including general troubleshooting, quality issue resolution, processing/application concerns and technical training
- Support technical training and professional development of junior personnel
- Foster Cargill Oils & Shortening brand externally through representation at industry meetings and active participation in industry/trade organizations as assigned
- Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers
- Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand
- Responds to routine correspondence requests for service assistance from for Service Techs, Service agencies, Sales and customers
Senior Technical Services Specialist
03/2012
-
08/2016
Chicago, IL
- Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand
- Escalate relevant incidents and service requests by logging into a vendor’s ticketing system and entering requested information
- Proficiency in project management; Prior experience with project management or business analysis of software deployments
- Lead small engagements, facilitate meetings, and lead customer support projects
- Build a long standing and effective relationship with customers
- Knowledge of the Salesforce Platform
- Analyze a situation
- Partners with the business & technology stakeholders within IAS to identify opportunities and drive solutions focused on minimizing customer effort and improving the customer’s experience
- Thoroughly understanding the client’s business objectives to help them best leverage the IgnitionOne technology
Associate Technical Services Specialist
02/2007
-
09/2011
San Francisco, CA
- Assisting colleagues analyse and assess client’s technical challenges, define requirements, and execute implementation
- Actively participate in CB&I Continuous Improvement Programs and other programs which support achievement of Company and project goals
- Provides technical assistance and support for procedures in which AF and CRM products are used, including during pre- and post-implantation
- Develops and executes programming for highly complex medical devices
- Remains technically competent relative to EP best practices and the products offered in the marketplace
- Develops, leads and/or facilitates trainings and other programs on St. Jude Medical (SJM) products to healthcare professionals
- Identifies and implements the most efficient, cost-effective and best business practices to execute processes; continually evaluates their effectiveness and appropriateness
Education
Northeastern University
2003 - 2007
Bachelor's Degree in Food Science
Professional Skills
- Excellent written skills as demonstrated in providing detailed information in HEAT tickets
- People management experience with strong demonstration of cross-functional team collaboration, facilitation and mentoring skills
- Apply critical thinking skills for analysis of situations or data. Good troubleshooting skills
- Demonstrates skills and strong work ethic in carrying out responsibilities and goals with basic direction in an accurate, dependable manner
- Demonstrates strong interpersonal skills and is professional, pleasant, attentive, energetic, and empathetic
- Demonstrates strong communications skills, written and verbal
- Demonstrated analytical/ problem solving skills
How to write Technical Services Specialist Resume
Technical Services Specialist role is responsible for customer, technical, organizational, interpersonal, training, troubleshooting, analytical, engineering, travel, planning.
To write great resume for technical services specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Services Specialist Resume
The section contact information is important in your technical services specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Services Specialist Resume
The section work experience is an essential part of your technical services specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical services specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical services specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Services Specialist resume experience can include:
- Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts
- Good time management skills and ability to prioritize and multi-task
- Demonstrable experience in effectively building and managing customer relationships
- Demonstrates accurate, logical problem solving skills
- Strong verbal and technical writing communication skills
- Strong multitasking and customer service skills
Education on a Technical Services Specialist Resume
Make sure to make education a priority on your technical services specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical services specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Services Specialist Resume
When listing skills on your technical services specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical services specialist skills:
- Strong organizational skills and attention to detail along with excellent analytical and troubleshooting skills
- Convey appropriate information with clarity and effectiveness; demonstrate excellent verbal and written communication skills
- Language Skills – Strong interpersonal, written and verbal communication skills with proficiency in a variety of settings and audiences
- Excellent verbal and written communication skills, able to convey appropriate information with clarity and effectiveness
- Demonstrated good verbal, written, presentation and computer skills
- Demonstrated good customer focus, interpersonal and teamwork skills
List of Typical Experience For a Technical Services Specialist Resume
1
Experience For Senior Technical Services Specialist Resume
- Excellent written and telephonic communication skills with internal / external clients
- Excellent oral and written communication skills (fluent in English – written and spoken)
- Experience with working in a medical technical & IT environment or experience in Medical IT, Security & Data Privacy is an advantage
- Effectively communicate with internal and external customers via written and oral exchanges
- Experience in SAP and strong knowledge of data relationships in ERP systems
- Evidence of professional approach to assignments: responsible, effective, efficient, and ethical
- Experience – 2+ years of healthcare IT experience
2
Experience For Senior Technical Services Specialist, EP Resume
- Experience reading technical documentation, including technical schematics
- Experience of field support, engineering, or manufacturing, preferably with a medical device company
- Demonstrate a broad knowledge of system integration options to include Batch file processing, API interfaces, EDI, etc
- ERP or Accounting Back office knowledge experience
- Strong knowledge of business processes and capable of making decisions to support businesses product introductions and respond to issues
3
Experience For Associate Technical Services Specialist Resume
- Experience troubleshooting Databases, VPN, IIS in a support role
- Experience with troubleshooting solution and associated environment issues via Telephone and WebEx
- Constructively adapt to change, to multi-task and meet deadlines despite multiple and conflicting priorities
- Experience developing software and hardware solutions
- Experience in Business Intelligence (ex. PowerBI, Machine Learning, Artificial Intelligence)
- Possesses a good understanding of the organization’s products and services
- Experience with working in a technical environment is an advantage
- Databases – experience with any of the following: MS Access, MySQL, FileMaker Pro
- Audio/video production – experience with some digital media editing softwares (Final Cut, Premier, Audacity, ProTools, etc)
4
Experience For Construction Technical Services Specialist Resume
- Two years experience in with two or more of the following technologies: Windows Server, Unix/Linux, Storage, Database or Web infrastructure
- Experience working in a large production environment
- Experience in any of the following technologies: Windows Server, Unix/Linux, Storage, Database or Web infrastructure
- Familiarity or demonstrated comfort using call center and SAP/ERP tools (e.g., Salesforce.com)
- Process:Experience with the creation of technical documentation and training desirable
5
Experience For Event Technical Services Specialist Resume
- Or more of practical experience in basic wiring, controls and automation
- Experience working with academia or other research institutes and trade organizations
- Experience working with certification agencies
- Approximately of two (2) years’ experience in construction with an emphasis on the Construction Planning
- Experience using inventory software and SharePoint
- Experience in trouble shooting complex system issues
6
Experience For Senior PGD Technical Services Specialist Resume
- Demonstrated ability to work with multi-functional groups and collaborate with internal and external partners
- Strong knowledge of Excel including the use of formulas and macros
- Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities without compromising other responsibilities
- Utilize available tools to track appointments and manage priorities
- Effective communication of customer issues or changes to internal departments and ensure all documents and customer interfaces remain current
- Demonstrated ability to work calmly in a fast-paced team environment
7
Experience For Technical Services Specialist B Resume
- Aid in the effective and timely revenue ramp of each client is critically important
- Assists with the effective implementation of new projects
- At least two years operations experience of a propane or isobutene dehydrogenation facility
- Develops methodology to assess the impact and effectiveness of mitigation strategy
- Mentors and guides less experienced Technical Services Specialists. Assists with issues, as needed
8
Experience For EP Technical Services Specialist Resume
- Exercises ownership of all assigned support cases / proven ability to properly manage and escalate issues as needed
- Strong work ethic: practices a “whatever it takes to get the job done right” attitude
- Strong team player / committed to the success of the team and group
- Proven success in group collaboration to collectively comprehend, define, isolate, analyze, and resolve complex issues
- Knowledge of / experience with Salesforce and SharePoint
- Work experience
9
Experience For Technical Services Specialist, EP Resume
- Experience with database design and queries (ex. SQL, MS Access)
- Experience with mobile and web, exposure to Microsoft Azure and Cloud technologies
- Strong with Microsoft suite of tools (ex. Excel, Visio, Access, PowerBI, etc.)
- Demonstrated knowledge of trends in technology which relate to the business
- Establish and maintain strong relationships with assigned customers
- Excellent command of Microsoft package
- Electrical Education OR 2 or more years of equivalent electrical and automation field experience
10
Experience For Fabrication Technical Services Specialist Resume
- Curious, patient and detail oriented with a proven history of delivery
- Demonstrated knowledge of audio, video, data projection and lighting equipment operation, including configuration, troubleshooting and maintenance and repair
- Strong knowledge of the Windows desktop platform
- Experience with customer support via phone and email
- Technical Service or Food Applications lab experience in Dairy and beverage industries. Bakery desirable
- Experience in IT Security solution
- Implementation experience in IT security projects under Microsoft, UNIX or Linux platform
- Web site management – experience with a web content management system (Wordpress, Drupal, Joomla, etc.)
- Graphic design – experience with Adobe Creative Suite or equivalent
List of Typical Skills For a Technical Services Specialist Resume
1
Skills For Senior Technical Services Specialist Resume
- Good presentation and team building communication skills
- Strong service orientation and focus, adept at applying customer service methods to create excellent service experiences for customers
- Strong communication skills and an interest in medical technology
- Good computer skills (including Microsoft Word and Microsoft Excel)
- Effectively represent Cargill’s technical expertise to customers and make effective presentations
- Team player with good collaboration skills
- Excellent interpersonal skills, resourceful, diplomatic, and customer service oriented individual
- Background in technical service support with help desk experience or PC service and support experience and/or network experience
2
Skills For Senior Technical Services Specialist, EP Resume
- Good verbal and written English communication skills are an asset
- Strong verbal and written communication skills in English in a clear and concise manner is essential; knowledge of other languages is an asset
- Excellent communication, organizational and customer relation skills
- Performs and supports validation activities, including equipment and process validation- write validation documents and reports as assigned
- Outstanding interpersonal skills and exceptional verbal and written communication
3
Skills For Associate Technical Services Specialist Resume
- Exceptional skills in listening to clients, articulating ideas and complex information in a clear and structured manner
- 3 – 5 years in building materials industry, prior roofing industry experience
- Computer skills including working knowledge of Microsoft Office suite of products (Outlook, Excel, etc.)
- Customer relationship and influencing skills
- Operate under pressure during seasonal peaks and prioritize schedule to align with customer needs
4
Skills For Construction Technical Services Specialist Resume
- Capacity to exercise and demonstrate good judgment, using procedural guidelines and practices to determine appropriate actions and to deliver results
- Background in technical service support with help desk experience or PC service and support experience
- Strong service orientation and focus, experience in customer service methods and techniques
- Collaborates effectively, multi-tasks, deals with change, and delivers concrete and positive results
- Microsoft Office skills- Word, Excel, and Outlook
- Experience in electronics or computer repairs. Experienced in anti-static practices when handling and installing electronic cards/boards/hard drives etc
- Complex thinking and problem solving skills are required to troubleshoot equipment failures quickly and efficiently
5
Skills For Event Technical Services Specialist Resume
- Strong verbal and written communication skill in English in a clear and concise manner is essential; knowledge of other languages is an asset
- Project management skills would be helpful
- Proven years of work experience
- Microsoft™ Office Suite Skills
- Prepare and execute process validation protocols, process validation reports, study protocols and reports as appropriate
- Exceptional interpersonal, communication, and problem solving skills
- Logical thinking skills necessary
6
Skills For Senior PGD Technical Services Specialist Resume
- Working knowledge of AC and DC power supplies, experience with working on low voltage, single phase and 3 phase powered equipment
- Experience in testing laboratory environment, executing product testing and communicating results
- Skill in communicating, negotiating, and expressing technical concepts and ideas, orally and in writing; and
- Applications: Experience working with a Support/Issue tracking ticket system
- Experience working in a manufacturing, pharmaceutical and/or GMP facility an asset
- Establish and maintain effective working relationships with a variety of people including MCG staff, customers, and partners
- Establishes and maintains effective working relationships with a variety of people including MCG staff, customers, and partners
7
Skills For Technical Services Specialist B Resume
- Experience working with data management systems, invoicing and credits
- Experience gathering business requirements and completing documentation
- Experience engaging in customer related activities
- Experience in Neuromodulation device management field interacting with customers, patients and/or the clinical use of the products
- Motivated self-starter with excellent communication and problem solving abilities
8
Skills For EP Technical Services Specialist Resume
- Experience with supporting solutions in middle- to large-sized organizations
- Demonstrated advanced knowledge of Audio Visual and Video Conferencing system configurations thru Tandberg Management Suite and Crestron Fusion
- Customer interfacing experience
- Experience using CRM Systems and Customer Support Service Platforms
- Experience in study design, execution, and reporting an asset
9
Skills For Technical Services Specialist, EP Resume
- Construction experience or equivalent schooling
- Strong working knowledge of ingredient global supply chains, supply and demand, and competitive landscape
- Demonstrated ability to work independently, take initiative and complete assigned projects independently
- Create a positive experience for all end users
- Experience in R&D/Application or technical service function
10
Skills For Fabrication Technical Services Specialist Resume
- Experience in confectionery industry
- Technical Service/Sales or Food Applications lab experience
- Dairy Industry experience
- Min of Confectionery experience
- Demonstrated track record and ability to work independently
- Demonstrated knowledge of cardiology, electrophysiology, or cardiac electro-physiology procedures
- Demonstrated product/ industry knowledge
- Basic experience with SAP system
- Demonstrate hand/eye coordination and manual dexterity
List of Typical Responsibilities For a Technical Services Specialist Resume
1
Responsibilities For Senior Technical Services Specialist Resume
- Strong customer-service and problem-solving skills required
- General networking skills and experience with local area networks (e.g., set up and configuration)
- Expert computer skills (MS Office) and demonstrated comfort with computer and other hardware (i.e., servers, switches, LAN, IP, etc)
- Obtain ongoing technical skills training as needed or requested, and seek knowledge of new products as they become available
- Strong relevant administration experience
- English written and verbal skills are required
- Demonstrate an understanding of the importance of working in a team and working supportively with their colleagues
- Strong understanding of TCPIP, Internetworking, Firewalls, IDS and IPS
- Carry out an effective maintenance routine and order tasks while working within the confines of the customer’s scheduling needs
2
Responsibilities For Senior Technical Services Specialist, EP Resume
- MS Windows/XP, network monitoring and troubleshooting experience
- Experience of field support, engineering, or other customer facing function preferably with a medical device company
- Revision of manufacturing specifications and procedures associated with validation and project activities
- Manage multiple projects/assignments and changing priorities to meet business needs
- Experience required with current operating systems and software such as
- Experience in Vulnerability Assessment and Penetration Testing
3
Responsibilities For Associate Technical Services Specialist Resume
- Good understanding of Malware Behavior
- Experience with common software and hardware including but not limited to the MS Office Suite, Outlook and Lotus Notes
- Develops a strong relationship with the sales team to evaluate key areas of improvement for supporting customers (dealers)
- Provide objective accurate evidence regarding CareLink 360 transmissions that is thorough and timely to meet the customer’s needs
- Recommend and perform evidence based programming changes with physician approval
- Experience support MS Windows 7 / 10 and Microsoft Office products
4
Responsibilities For Construction Technical Services Specialist Resume
- Mechanical / HVAC / Gas technician experience is required
- Provide feedback for improvement in design and procedures based on field experience
- Experience in regulatory or compliance is required, preferably with a chemical company
- Access Database/SQL experience
- Automotive diagnosis repair experience on multiple brands and models of vehicles
5
Responsibilities For Event Technical Services Specialist Resume
- Demonstrated neurological anatomy and physiology knowledge
- Neuromodulation implant and follow-up experience
- Industry experience (texturizers) in category related activities
- Field experience
- At least five years of experience in Petrochemicals or Refining technologies required
6
Responsibilities For Senior PGD Technical Services Specialist Resume
- The ability to multi-task carrying out an effective organization and deployment of schedules and service related elements across the global reach
- Flexible and productive when the demands of work pull in many different directions at once. Maintains effectiveness in a variety of environments
- Reasoning Ability – Advanced reasoning and problem-solving proficiency
- Understanding contractual requirements and communicating them to the team
- Learning Management – exposure to some of the following: Canvas, Echo 360, SONA
- Understanding of Microsoft Windows registry
- Willing/able to learn new tasks and take instructions from Senior staff
- Working knowledge of medical diagnostic products, its clinical applications, and troubleshooting of product issues
7
Responsibilities For Technical Services Specialist B Resume
- Working knowledge of systems with software and hardware components and troubleshooting of issues
- Assist in maintaining equipment inventory – includes ordering, tagging, surplussing and reporting of equipment
- Data analytics including gathering, analyzing, reporting and charting large volumes of data
- Provide post start-up technical services and assistance including trouble-shooting, performance monitoring and planning for unit turnarounds
- Assist in coordinating research events and conferences by scheduling facilities and providing technical assistance
- MS Windows/XP, networking, monitoring and troubleshooting is an asset
- Generate mailing for all incoming students regarding Laptop Acquisition Program
- Generate mailing for all incoming students regarding Laptop Acquisition Program (where and when applicable)
- Participate in administering assessments and managing instructor data
8
Responsibilities For EP Technical Services Specialist Resume
- Assist with meeting, event and conference planning
- To carry out the following activities during implementation and operation
- Prepares price builds, quotes and proposals; including all supporting documents/appendices
- Provides technical assistance and support for procedures in which AF products are used, including during pre- and post-implantation
- Able to troubleshoot basic electrical and control circuitry by reading electrical wiring and control ladder logic diagrams
- Dedication to concise and timely reporting of service activities and closure of the reporting cycle
9
Responsibilities For Technical Services Specialist, EP Resume
- Assist Technical Services Supervisor with training and sharing technical knowledge with Technical Support Specialists
- Monitor ordering and returning of parts to vendors
- Produce documentation as it relates to equipment installation and troubleshooting, laptop issuing and equipment rental
- Coordinate with Help Desk and Call Center in troubleshooting of laptops, peripherals and cabling
- Maintain PC accounts receivable ledger (i.e. generating bills, applying charges & credits)
- Assist Technical Services Supervisor with training and sharing technical knowledge with Technical Support Specialists (when applicable)
- Monitor ordering and returning of parts to vendors (where and when applicable)
10
Responsibilities For Fabrication Technical Services Specialist Resume
- Produce documentation as it relates to equipment installation and troubleshooting, laptop issuing and equipment rental (where and when applicable)
- Coordinate with Help Desk and Call Center in troubleshooting of laptops, peripherals and cabling (where and when applicable)
- Maintain PC accounts receivable ledger (i.e. generating bills, applying charges & credits)(where and when applicable)
- Clearly conveys relevant information and ideas with confidence, ensuring understanding of the message
- Network/Environment:Understanding of networking and the internet, interconnectivity of applications, services and servers, DNS
- Job Description Provides technical assistance and support for procedures in which AF and CRM products are used, including during pre- and post-implantation
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