Technical Support Resume Sample
Zora Altenwerth
91595 Fannie Light,
Los Angeles,
CA
+1 (555) 187 1318
Work Experience
Senior Technical Support Analyst
06/2017
-
PRESENT
Phoenix, AZ
- Oversee hiring, motivation, evaluation, and discipline of all customer care staff to include coaching and development of Supervisors. And ensure department compliance with company policies and procedures
- Major call center management experience or equivalent experience
- Drive the organization to continued improvement and achievement of goals related to metrics. Provide both short and medium range planning to insure the organization’s capability to meet the needs of our internal and external customers, including sales growth, new product introductions, and technology driven changes
- Provide first line support for the unit’s computers by trouble shooting software and hardware problems
- Provide support for maintenance, upgrades, installations and repairs to PC’s
- Assist in evaluating/measuring the performance of the Customer Relations Officer by conducting reviews, tabulating individual performance statistics on the utilization of the Bank’s computer assisted collection systems, and assist the front line management in meeting individual objectives/goals in attaining optimum productivity and effectiveness levels of performance
- Expert knowledge of Contact Centre Strategies and Avaya’s Call Management System (CMS)
- Perform short on-site services engagements
- Develop and deliver internal and customer training
Technical Support
11/2010
-
04/2017
Philadelphia, PA
- Create new merchants, set up access plans and update door permission schedules
- Travel to offsite locations for servicing Blackboard devices at Eastern, Peabody, SOE, SAIS and the Montgomery County campus
- Monitor vending services and point of sales systems to include troubleshooting, coordinating/testing repairs and recommend equipment replacement
- Serve as technical advisor to management on the evaluation and effectiveness of existing technologies currently being used by the card office. Offer suggestions on alternatives that would increase service, reduce cost and streamline operations
- Drive on time completion of deviations, CAPA’s, Work Order Updates, SOP Revisions, Audit Responses, JSA’s and other department deliverables
- Assist Technical Support Team Leads in brainstorming and implementing countermeasures to ensure company goals and support deliverables are met or exceeded
- Troubleshoot basic and advanced software/hardware issues with customers via phone and remote session
- Determine warranty replacement needs based on technical troubleshooting
- Respond to questions generated by sales reps, end users, and potential buyers
Student Worker Technical Support, Frankfurt
01/2006
-
07/2010
New York, NY
- Work with product management to develop product serviceability requirements
- Install, test, and maintain the functionality of all field devices related to the Blackboard Transact access control system
- Monitor over 600 access control readers and their security downloads
- Perform routine troubleshooting and maintenance tasks on the BbTS equipment
- Coordinate door access and lock problems with Facilities and the Lock Shop. Work closely with the outside contractor for cabling and hardware installations
- Communicate with IT@ Mt. Washington and Blackboard Support to resolve equipment and software issues. Test and support system upgrades
- Coordinate with the JHU Network Department (HITS) for correct cable management, labeling, IP addresses and to troubleshoot J-Card network issues
Education
Pacific States University
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong organizational, communication, and planning skills. Strong trouble shooting skills
- Excellent written and verbal communication skills. Excellent computer skills that include MS Office (Excel and Word)
- Strong matrix management skills with internal and external stake holders and strong interpersonal skills
- Demonstrated analytical and problem solving skills, and good organizational skills
- Excellent time management skills with the ability to prioritize customer issues effectively
- Related experience in customer service/help desk experience, and strong interpersonal skills
- Excellent time management, multi-tasking, and proven troubleshooting skills
How to write Technical Support Resume
Technical Support role is responsible for technical, customer, interpersonal, analytical, organizational, troubleshooting, business, computer, training, software.
To write great resume for technical support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Resume
The section contact information is important in your technical support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Resume
The section work experience is an essential part of your technical support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support resume experience can include:
- Possess excellent leadership, communication skills and highly developed influencing skills at multiple level across multiple organizations and with customers
- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment to meet established objectives
- PMEL experience strongly desired. Requires excellent communication and organizational skills
- Strong customer service skills and ability to operate in a fast moving environment
- Strong communication skills with experience dealing with customers
- Experience with one or many of the following: Java, Linux/Unix experience, Microsoft Windows Administration Experience, SQL Experience
Education on a Technical Support Resume
Make sure to make education a priority on your technical support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Resume
When listing skills on your technical support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support skills:
- Proven computer skills, organizational skills, and interpersonal skills is required
- Adjusts quickly to shifting priorities and conditions. Copes effectively with complexity and change, while maintaining focus on priorities
- Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails
- Demonstrates clear understanding of processes and procedures with excellent case management skills
- Have competent telephone skills, oral and written communication skills
- Good oral and written communication skills as well as customer service experience
List of Typical Experience For a Technical Support Resume
1
Experience For Senior Technical Support Analyst Resume
- Adapt with transferable skills, developing a good understanding of technical information
- Display good oral and written communication skills
- Soft skills (pro-activity, good communication, team work, responsibility)
- Strong verbal agility and fluent spoken and written communication skills English/ Spanish/ Portuguese
- Excellent in communication and interpersonal skills, possess customer-centric mentality in resolving users’ issues
- Excellent written and verbal communications skills (ability
- Effective written communication skills (clear, concise, succinct)
- Excellent written and verbal communication skills and a friendly disposition
- Strong relationship-building skills and customer service orientated
2
Experience For Senior Technical Support Specialist Resume
- Excellent communication skills with end users, peers, and management
- Self-motivated with strong interpersonal skills and high attention to detail
- Have good documentation skills (be able to clearly document and log work that has been done)
- Strong customer service skills with the ability to balance technical support
- English - good oral and written communication skills
3
Experience For Technical Support Spec Resume
- Excellent knowledge of desktops, laptops, and other common peripheral devices (troubleshooting, software and documentation skills)
- Strong verbal and non-verbal communication skills required
- Have effective communication skills (both written and verbal)
- Proven mastery of hardware and software troubleshooting skills
- Business proficiency in DutchandEnglishis required. Good language skills in Danish or other languages are advantageous
- Detailed oriented with strong ability to analyze and understand new hardware or software and learn new technical skills
- Outstanding verbal/written communication skills, and relationship building capabilities
- Maintain and develop skills by attending courses and seminars as requested, youll be learning some exciting new technologies in an exciting industry
- Proven experience in developing and executing on the product/project life cycle including selection, design, test, certify, implement, support and optimize
4
Experience For Regional Technical Support Engineer Resume
- Create reports using SQL queries and present these reports to management and the development team utilizing intermediate Excel skills
- Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems
- Good knowledge of SOL scripting and experience with MSSOL reporting service
- Good knowledge of SQL scripting and experience with MSSOL reporting service
- Report writing skills utilising software applications such as Microsoft Word and Microsoft PowerPoint
- Work as a support team member utilizing technical skills and product expertise resolving customer product issues
- Good understanding of other staff job roles within the team to providing a good level of team resilience e.g. leave cover
- Mission Criticality: Demonstrated experience working on mission critical customer facing transaction systems
5
Experience For Systems Technical Support Engineer Resume
- Critical thinking skills and problem solving ability
- Multi-tasking skills and ability to remain calm, composed and patient under pressure
- Strong experience in working with customers in a technical role
- Offer direction and skills training to Support Analysts
- Two years of related experience, including some help desk experience
- A solid knowledge of HVAC on Chiller system, BMS and hydronic balancing control valves (A correspondent experience would be a huge advantage)
6
Experience For Executive Technical Support Resume
- Possess general to complex troubleshooting skills
- Organizational planning skills
- Exceptional collaboration skills and a passion for problem solving
- Develop technical skills from the outside and from inside of the organisation through training etc
- Exceptional stakeholder management skills to manage a diverse range of stakeholders
- Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas
- Work effectively with others in a respectful, positive, and productive team environment
- Related experience or equivalent combination of education and experience
- Electrical skills to possibly Implement / modify / upgrade / propose on existing electrical circuits
7
Experience For Technical Support Engineer / Spec Resume
- Strong excel and database experience
- Liaise effectively with suppliers / contractors to plan and co-ordinate works required
- Demonstrate strong follow-through and consistently keep commitments to customers and employees
- Own knowledge and skills are proactively shared within the team and wider, to drive continual development
- Keep up to date with software changes and effectively communicate those changes to user communities
8
Experience For Mgr, Technical Support Resume
- Develops Self and Others: Continuously improves own skills by identifying development opportunities
- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner
- Ensures skills are up to date with the latest in technology, modern computer systems & software concepts to provide expert technical services
- Consistently deliver reliable and professional support to customers while utilizing product knowledge and in-depth technical and diagnostic skills
- Respond calmly and effectively to all customer situations while having a positive attitude
- Applies skills and company policies to complete a wide range of tasks
- Strong level of laboratory experience with experimental design and implementation
- Effectively troubleshoots based on learned knowledge
- Desire to build technical skills and interested in pursuing a technical career path
9
Experience For Level Technical Support Resume
- Demonstrable skills in Shell scripting
- Prior technical customer support experience, ideally via phone and email
- Effectively present job related information upon request to customers, clients, and employees of the organization
- Great communication skills in English, both written and oral
- Continue to improve work skills to insure Laird competitiveness in a dynamic global business environment
- Proven experience working on Server, Desktop and\or Help Desk support roles within both a Microsoft Windows OS and MAC OS environments
- Have exceptional interpersonal and teamwork skills
10
Experience For Technical Support / Customer Service Resume
- Demonstrate to the customer best practices on how to operate Uplink control system
- Actively work to uphold and promote service experience standards that balance client needs and expectations with overall LITS goals and priorities
- Favorable people skills
- Demonstrated experience interpreting analytical results from radiation measurement and detection equipment
- Project coordination skills and ability to manage multiple projects of varying complexity and scope
List of Typical Skills For a Technical Support Resume
1
Skills For Senior Technical Support Analyst Resume
- Demonstrated experience in presentation, written, and oral communication skills
- Prior Project Management experience and/or skills
- Strong client engagement skills to enable an overall memorable client experience
- Good interpersonal skills and be an effective communicator both written and verbal
- Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
- Good communication skills, excellent oral and written English
- Excellent analytical and problem-solving skills, adept at identifying root cause and championing solutions
- Delivers outstanding client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests
2
Skills For Senior Technical Support Specialist Resume
- Exhibits strong skills in Plant Design related work processes (equipment layout, piping, plot plan, equipment arrangement, and modeling)
- Demonstrated coaching and training skills
- Strong problem solving / troubleshooting skills desired
- Excellent Microsoft Office skills for generating reports, presentations, and trending
- Strong computer skills using Microsoft Operating System, Office products as well as MAC OS X
3
Skills For Technical Support Spec Resume
- Able to manage and apply self-directed learning, excellent Keyboarding skills, ability to multi-task
- Deliver outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests
- Demonstrates strong ability to use debugging tools to resolve issues in an effective and efficient manner
- Possess excellent communication and problem solving skills and have the ability to articulate complex technical concepts
- Excellent phone skills, patience and outstanding follow-up ability
4
Skills For Regional Technical Support Engineer Resume
- Resolve any customer concerns via phone and email using strong communication skills
- Strong customer service / technical troubleshooting skills via phone support
- Strong prior experience performing technical support work and system integrator, project developer, or equivalent technical work
- Demonstrated experience and skill in handling customer escalations
- Proven troubleshooting skills in electronics
5
Skills For Systems Technical Support Engineer Resume
- Excellent IT Skills – Word, Excel, Power Point, Data Base, Business Objects, Volvo Bus Telematics systems, QWAT etc
- Excellent organizational and technical skills, with great attention to detail and ability to multi-task
- Excellent verbal and written communication skills with all levels, both internal and external
- Customer service-oriented interpersonal skills, and strong written and verbal communication
- Experience with Group Policy and encryption skills
6
Skills For Executive Technical Support Resume
- Excellent verbal and written communication skills (Telephone / Emails)
- Leverages excellent verbal and written communication skills to manage technical support cases to resolution
- Strong written, and verbal skills
- Possesses good organization and time management skills.Search Jobs US
- Strong written and oral communication skills with a focus on executive level support
- Self-motivated and directed, with the ability to effectively prioritize and execute
- Proven phone and customer service skills
- Excellent case/customer management skills
7
Skills For Technical Support Engineer / Spec Resume
- Strong organizational, written, and verbal communications skills
- Good, clear and concise documentation skills
- Posses good communication as well as organizational skills
- Experience: 5+ years of IT support experience. Client service experience necessary
- Good communication skills both telephonically and in writing
- Strong verbal agility and fluent written communication skills (English)
- Demonstrated ability to work in cross functional teams and possess team leadership skills
- Excellent interpersonal skills and the ability to work well within virtual teams spread across multiple locations
- Customer-first mindset with strong verbal and written communications skills
8
Skills For Mgr, Technical Support Resume
- Good communication skills on the phone and in person
- Excellent verbal/interpersonal customer communication skills
- Strong team working skills, with high attention to detail and accuracy
- Excellent interpersonal skills required; team interaction is critical
- Strong spoken and written professional English skills
- Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner
- Possesses excellent customer service skills and is teamwork oriented
- Function effectively in an environment of changing priorities, conflicting demands and highly fluid authority structures
- Strong technical skills with the ability to coordinate, manage and ensure the success of deployments
9
Skills For Level Technical Support Resume
- Good abilities to build relationships build and proven record of excellent Customer focus
- Excellent Customer service skills are required and is able to work with customer on both technical and management levels
- Good organisational and presentational skills
- Good computer skills are required, Word, PPT, Excel
- Excellent written and verbal communications and people skills
- Strong communication, technical, and analytical skills
10
Skills For Technical Support / Customer Service Resume
- Excellent time management and the ability to communicate effectively at all levels both written and verbally
- Strong interpersonal skills with the ability build relationships across customers, colleagues and sales teams
- Excellent customer service, technical, organizational, and communication skills - in person and on the phone
- Utilising the call logging systems effectively to use the data to create reports on a weekly basis
- Troubleshooting: Advanced demonstration of diagnostic skills
- Troubleshooting: Advanced demonstration of diagnostic skills across a broad number of technologies and platforms
- Assist with Asset management, including developing, operating, maintaining, upgrading, and disposing of assets cost-effectively
- Proven experience in leading teams and delivering results. Able to work flexible hours on a rotating schedule that includes evenings, holidays and weekends
- Problem solving skills to ensure that accounting activities are consistent with MC&A regulatory drivers and generally accepted accounting principles
List of Typical Responsibilities For a Technical Support Resume
1
Responsibilities For Senior Technical Support Analyst Resume
- Discuss with the team, and provide direct manager recommendation(s) for production support documentation including technical support documents and end-user instructions. Evaluate and maintain policies and procedures to keep CBS Executives’ technology current and efficient, and present recommendations to Support team management
- Identify and implement procedures to limit downtime and maintain a stable technology environment for key company executives. Documents processes and monitors systems. Investigates causes, and implement solutions
- Strong organizational skills with the ability to work under pressure and meet changing deadlines and commitments whilst maintaining professionalism
- Have good computer skills and understand operating systems and applications
- Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations
- Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison
- Project: budgeting, collaboration and teamwork, cost/benefit analysis, organizational skills, and planning
- Advanced software troubleshooting skills required
- Proven experience working in the middleware sector, e.g. Tomcat, Apache, WebSphere, etc
2
Responsibilities For Senior Technical Support Specialist Resume
- Strong knowledge of Windows 10, MS Office and Mac OSX (troubleshooting and implementation experience)
- Superior technical and problem-solving skills
- Related experience including some help desk experience required
- Proven experience working in the middlware sector, e.g. Tomcat, Apache, WebSphere, etc
- Project Management Experience- experience leading complex projects
- Solid Experience using Excel and MS Access to sort, filter and manage large amounts of data
- Experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
- Proven Chemical or Chemical Engineering Experience
- Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE)
3
Responsibilities For Technical Support Spec Resume
- Effectively utilize and contribute to existing knowledge bases (internal and external)
- Demonstrated experience performing inventory adjustments based on measurements, measurement analysis, and evaluation of item/batch activity
- Technology skills and thorough understanding of Network and its support systems such as SSR,HLR, GGSN, SGSN, MSC, RNC, MME, STP, etc
- Clear verbal and writing communication skills, ability to speak end user (non-technical) business language
- Attention to detail, analytical and problem-solving skills
- Experience in APM tool – AppDynamics administration, creating monitors and dashboards, end user experience monitors
- Communicate effectively in a positive/upbeat fashion utilizing English, both in spoken and written form
4
Responsibilities For Regional Technical Support Engineer Resume
- Code Documentation, Collaborate and teamwork, Evaluate resources, Organizational skills, Planning
- Leadership skills- Has to be a team leader, highly efficient, and motivating
- Beginner/intermediate technical skills (programming logic/design and/or VbScript)
- High level of communication, training and motivation skills
- Two years’ experience in the Intelligence Community (IC), including experience with requirements, CONOPS, and transition
5
Responsibilities For Systems Technical Support Engineer Resume
- Strong experience in Microsoft Operating Systems, specifically Windows 7 & 10
- Proven experience in electronics troubleshooting, diagnosis and repair
- Proven professional/ technical experience, with an understanding of applications at a functional and technical level in a customer support environment
- Active listening skills along with the ability to understand the "why" behind the issue
- Report/resolve incidents effectively and efficiently
- Great verbal and written skills (support done through chat & phone)
- Approximately 4 or more years field service and/or technical support experience with demonstrated expertise in HVAC mechanical and control schemes
- Demonstrated experience with HVAC system ancillary controls like BMS, MODBUS, CAN communications, and PLC
6
Responsibilities For Executive Technical Support Resume
- Advanced demonstration of diagnostic skills across a broad number of technologies and platforms
- Customer oriented , team work, autonomous, business oriented, sales skills
- Use applied math skills/statistical methods
- The ability to communicate effectively and efficiently with stakeholders and users
- Work effectively with remote virtual teams
- Demonstrated experience with MS Office applications; Word, Excel etc
- IT experience (5 years+ relevant work experience)
- Prior experience in medical device
- Strong computer and technology background with a preference for experience with windows or linux servers
7
Responsibilities For Technical Support Engineer / Spec Resume
- Taking ownership of and prioritizing the resolution of customer issues by managing your team and coordinating with other escalation points in the business
- Programming and scripting experience in some or most of: Java, shell scripting, Javascript, HTML, SQL, LINUX, UNIX, Groovy, Tomcat
- Providing coding direction to less experienced staffSearch Jobs US
- Being able to deliver excellent customer service and someone who is able to have troubleshooting mindset around how to solve problems
- Working knowledge and experience with software application installation, administration, and training
- Networking Experience: working knowledge of TCP/IP, SNMP, firewall, proxy
- Looking for Active Directory experience
- Scripting Experience and languages used, PowerShell is an advantage
8
Responsibilities For Mgr, Technical Support Resume
- Working experience of Altiris system
- Validating correct printer configuration for each equipment sale
- Addressing incidents within predetermined service levels, requiring the ability to multi-task and prioritize
- Troubleshooting experience with Windows-based environments
- Working experience or practical knowledge of Networking protocols and DNS
9
Responsibilities For Level Technical Support Resume
- Setting up and maintaining internal test and demo environments (Windows, Mac) to facilitate MediaBeacon platform testing, project validation, and client demos
- Hands on experience configuring, implementing, troubleshooting, supporting and using Pharmacy Compounding devices and TPN Calculation software
- Experience programming, designing test cases, software consulting, or supporting complex software applications
- Experience supporting LAN and WAN network connectivity and routing issues, including network printing
- Have Experiencetroubleshooting Windows 7 Operating System and using Service Nowticketing system
- Records, prioritizes, and tracks all technical issues, recording results in a ticketing system and escalating issues that are determined to be system bugs
- Experience programming, software consulting, and/or supporting complex software applications
- Experience working with ticketing systems (any cloud based ticketing tool is fine)
- Good understanding/knowledge of TCP/IP including the following protocols: SMTP, DNS, HTTP
10
Responsibilities For Technical Support / Customer Service Resume
- Experience independently analyzing information technology issues and emerging technologies, and applying appropriate actions and resources for resolution
- Experience programming with SAS including Data Step and macro programming
- Work experience reading and utilizing circuit board schematics and wiring diagrams
- Strong understanding of development languages and scripting including Ansible
- Experience training individuals in best practices of using computers, managing personal data files, and software applications
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