Technical Support Assistant Resume Sample
Tito Weber
5202 Kohler Stream,
Los Angeles,
CA
+1 (555) 388 2250
Work Experience
Lead Technical Support Assistant
12/2015
-
PRESENT
New York, NY
- Assist with the daily operation of the NE Directorate Front Office
- Prepare briefing materials, papers, program plans, and other material
- Provide technical review of documents
- Assist with planning, organizing, executing, documenting and pre-, post-support of workshops, training, conferences and meetings
- Oversee Front Office calendars, taskers, office distribution
- Update Faculty and Staff workstations with software patches and updates
- Install and maintain peripherals such as printers and scanners
- Outstanding customer service on the company’s range of products
- Keen to show your existing customer service experience and prowess
Technical Support Assistant
01/2012
-
07/2015
Los Angeles, CA
- Identification, investigation and resolution of support requests
- Timely communication to customers with focus on customer service and relationship building
- Build relationships with customer base and become knowledgeable about the customer’s needs. If the question could not be answered within the initial contact, keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality
- Provide the broker with prospecting assistance including researching financial statements, product lines, geographic exposures, and current reinsurance program information using available resources (A.M. Best’s, Intranet, Internet, etc.) as required
- Work proactively to meet all KPI’s
- Promote a positive team approach covering other Team Members, be active in a culture of a ‘Can do’ approach
- Provide reports (KPI’s)
- Receive, verify and process requests; create, update and maintain work packages, records and technical drawings; identify, investigate and resolve discrepancies/issues; provide time and material & cost estimates; coordinate requirements with others; create, reproduce and distribute work packages; update records and databases
- Monitor resource utilization, job progress, drawing status and third party requirements as required
Technical Support Assistant
01/2007
-
11/2011
New York, NY
- A highly organised operator, with a knack for multitasking
- An effective communicator, via phone, email and online
- Cool under pressure, coupled with patience and conflict resolution skills
- Comfortable with all things digital, with an interest in learning new systems and products
- Known for your attention to detail
- Adept at working with a wide variety of people and able to build relationships at all levels, with appropriate confidentiality, integrity, flexibility, enthusiasm and energy
- A hard worker and have the ability to work autonomously with strong time management abilities
- Case Management: recording and tracking of all activities in CRM (Service Cloud)
Education
Frederick Taylor University
2003 - 2007
Engineer's Degree in Management
Professional Skills
- Excellent interpersonal skills to communicate effectively with all levels of the Company, including senior level management
- Strong computer skills and the ability to troubleshoot and assist with diagnosing problems
- Outstanding customer service skills, in-person, via phone and online
- Sound organising skills, the capacity to undertake several tasks concurrently and achieve deadlines
- IT Skills required for product and customer data management, analysis and reporting. SAP, MS Excel, MS Word, MS Powerpoint
- A qualification in Engineering or 2 years’ experience of working in an engineering company
- Excellent / Fluent in English and Polish, both verbal and in writing
How to write Technical Support Assistant Resume
Technical Support Assistant role is responsible for software, finance, training, database, mac, trading, design, assembly, digital, insurance.
To write great resume for technical support assistant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Assistant Resume
The section contact information is important in your technical support assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Assistant Resume
The section work experience is an essential part of your technical support assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support assistant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support Assistant resume experience can include:
- Very good english skills , bulgarian skills advantageous
- Demonstrated effective written and verbal communication and interpersonal skills
- Good public service skills
- Communicate effectively to help users fix technical issues and feel satisfied with the experience
- Timely and effectively responding to customers
- Actively seek opportunities to increase skills through training and on-the-job opportunities to leverage them
Education on a Technical Support Assistant Resume
Make sure to make education a priority on your technical support assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Assistant Resume
When listing skills on your technical support assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support assistant skills:
- Demonstrated written and verbal communication skills along with the ability to effectively interact with a diverse group of individuals
- Good organizational/time management skills with an ability to prioritise
- Logical, good problem solving skills and calm under pressure
- Strong verbal and writing skills for internal and external communications with clients, reinsurers, Guy Carpenter colleagues at various levels
- Excellent public service skills
- Writing and editing skills to aid in writing and updating manuals
List of Typical Experience For a Technical Support Assistant Resume
1
Experience For Reinsurance Technical Support Assistant Resume
- To achieve technical and knowledge excellence for the ADI Global product portfolio for the regions supported and to maintain this knowledge in respect to all product and legislation/approvals changes
- Provide pre-sales and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations
- Assist with the management of inbound and outbound electronic Veterinary Technical Services Product Support Center product-related communication to support compnay's Animal Health’s social media efforts, including required pharmacovigilance documentation
- Experience in managing service and support functions for a food and/or
- Experience administering systems in Windows and Linux environments
- Demonstrates ability to communicate technical problem solving solutions to internal and external customers
- Interacting with customers for understanding and troubleshooting the reported issues
2
Experience For Lead Technical Support Assistant Resume
- Proposing possible solutions for the resolving the issues
- Performing detailed analysis on customer issues to determine the root cause
- Describing the issue
- Education as a mechanics - heating, sanitary and air conditioning
- Further education as a master or technician for heating, ventilation and air conditioning
3
Experience For Technical Support Assistant Iv-prince George Resume
- Analytical thinking and working
- Manage all inquiries and questions pertaining to the student-to-alumni email migration process
- Manage all email marketing for student-to-alumni email migration
- Knowledge of RDBMS, including the ability to write complex SQL queries
- Knowledge of Linux and Unix server operating systems
- Communicate with client and/or markets during the placement process as requested
- Support of Product Champion / Product Line Leader during product launches
4
Experience For Temporary Technical Support Assistant Resume
- Provide basic technical support/troubleshooting
- Leadership abilities which enable influencing others without direct
- Knowledge of or ability to quickly learn the following systems: SAP, Oracle, Excel, Word, Business Objects, Internet
- To support the design engineering team for the development of standard and non-standard products
- Build and nurture positive relationships to ensure that demands and needs of your clients and team members are fully understood and met
- Provide all round technical insurance support including Professional Indemnity, SME and sound knowledge of E trading and other niche markets affiliated to business sector
- Technical Skills relevant to British Institute of Facilities level 2 / 3 qualification
5
Experience For Ld Technical Support Assistant Resume
- Experience of office administration
- Basic Facilities management experience
- BE / BTech / MCA with 2+ years of relevant experience
- Create and complete professional level documentation e.g. slips, presentations, registers, renewal reports, insurer documentation
- Align with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly
- To use the computerised maintenance system to allow progress/following up or repair orders on behalf of client departments and individual schools and to progress/follow up specific items as determined by clients
6
Experience For Graduate Technical Support Assistant Resume
- To speak to contractors with regards maintenance works and statutory servicing to ensure they carry out works within priority timescales and ensure that works are dealt with efficiently and economically within agreed priorities, budgets and programmes
- To receive customer calls, use the property database to access the building details and then input new repairs and seek authority from the budget holder
- To build strong relationships with our client’s base including schools to ensure we provide an efficient property service and update them with the cost of day to day repairs and programmed maintenance work
- To ensure the invoicing process uses a paperless system to comply with client’s payment terms and ensure that any disputes are resolved quickly and efficiently
- To be flexible in delivery to clients generally including within the wider Kier group, providing support where requested and seeking guidance from colleagues elsewhere
- To assist in supervision of mechanical and electrical services work relating to new buildings, renewal, refurbishment or maintenance for all capital and revenue funded schemes. To identify problems and ensure the relevant flow of information to the respective design engineers
- To manage own career development and continuing professional development maintaining skill set in a changing environment
7
Experience For Technical Support Assistant Resume
- Knowledge and understanding of Local Authority Finance procedures
- To ensure data required for the Property Asset Management System is sufficiently detailed and accurate
- Provide data from time to time to support client proposals around energy management/reduction
- Computer literate with Microsoft Office package
- Setup Virtual Machines and environment for customer access
- Deployment and Troubleshoot production issues
8
Experience For Reinsurance Technical Support Assistant Resume
- Maintain acceptable call evaluation requirement (> 92%)
- Maintain acceptable VOC requirement (> 95%)
- Review client data submitted during the placement/renewal process and update annual renewal exhibits as requested, offering relevant analysis of trends and potential data issues
- Set up / renew program, create submission, select approved markets, send submissions, download quotes, send FOTs, download authorizations/declinations, send signed lines, finalize in GCMP making sure all information is accurately reflected
- High communication skills and enjoys the communication with customers
- Ensure work is undertaken as required by the Contract, efficiently and to good standard of quality
9
Experience For Lead Technical Support Assistant Resume
- Experience in the Manomoter- and Thermometer Business
- Initial experience in technical support is an Advantage
- Strong knowledge of Windows, Linux and Macintosh environments
- A team player that can clearly articulate technical value and demonstrate how solutions map to a customer's needs
- Track placement status of assigned accounts. Follow-up with broker for updates and information as necessary
- Using Company templates and disclaimers, when applicable, draft and secure broker sign off of the initial request for renewal information, marketing list, placement process updates, final binding of the reinsurance program and post- placement client books/communications, as requested
10
Experience For Technical Support Assistant Iv-prince George Resume
- Provide the broker with assistance including researching financial statements, product lines, geographic exposures, and current reinsurance program information using available resources as required
- Interface with other Departments to provide client data to be used for modeling, research claim or premium issues and facilitate contract wording negotiation flow as necessary
- Review, package and transmit contract documents to Reinsurers according to procedure, upon instructions from Contract Analyst/Associate
- Assist Contract drafters by having primary responsibility for obtaining properly signed contract documents from reinsurers and aggressively pursuing by phone, e-mail, letter, etc., until all executed documents have been received. Escalate in accordance with procedure and input contract status data on the document tracking system as required
- Assist with scheduling of reinsurer audits and visits with client, attending if requested
- Provide status reports according to procedure and upon request
- Utilize Contracts Dashboard and/other legacy tracking tools to manage contract performance
- Scan/upload and name all contract documents as received from reinsurers, Clients and/or Analysts/Associates and transmit completed signatures
- Ensure Work Orders (or in the future Personal Digital Assistants - PDAs), are utilised as Company procedure requires and that work is attended and completed in time as required by the Contract, completing Risk Assessment beforehand
List of Typical Skills For a Technical Support Assistant Resume
1
Skills For Reinsurance Technical Support Assistant Resume
- Office administrative and organization skills
- Prior experience with DTRA programs and specifically within Nuclear Enterprise
- Excellent / Fluent in English, both verbal and in writing. A 2nd European language is required (Spanish)
- Strong customer service orientation, including the ability to break down complex technical information for broad range of users
- Proven success in performing light analysis in a business strategy context, preferably in a reinsurance, insurance or investment environment
- Some experience in technical support/customer support
- Experience of working on military platforms and the airworthiness implications therein
- Previous experience with DoD programs
2
Skills For Lead Technical Support Assistant Resume
- Experience in an IT-related position
- Manage all alumni inquiries related to the online hub experience
- Logging all reported issues in the ticketing system
- Verifying field problems on product
- Providing detailed information on unresolved customer issues to the Regional Sales Support team
3
Skills For Technical Support Assistant Iv-prince George Resume
- Troubleshooting account and technical issues
- Monitoring systems for potential connection issues
- Managing department work order requests
- Working knowledge of the support to Unmanned Air Vehicles in the military environment
- Providing administrative support to a department
- Education as a mechanics - heating, sanitary and air conditioning- further education as a master or technician for heating,
- On the job training and on going support
4
Skills For Temporary Technical Support Assistant Resume
- Great perks including social events, learning and development opportunities and more!
- A professional, fun, relaxed working environment
- Attend on going company events
- A broad understanding of the theoretical and technical aspects of avionics/mechanical systems
- Wide ranging knowledge of avionic/mechanical equipment and its operational support
5
Skills For Ld Technical Support Assistant Resume
- Technical certificates at National level or above, or recognised military tradesman’s certificates in avionics or electronic engineering
- Basic understanding of data logic and SharePoint
- Able to quickly grasp and interpret salient information to support business unit, client focus and managing potentially contentious interactions
- Use our selling model to diagnose and recommend appropriate product, service and content solutions
- General understanding of Industry standard protocols such as BACnet, LON
- Mastery of Microsoft Excel (including formulas, charts and graphs)
- Participate in system and process improvements; create and maintain supporting documentation and reports; process time sheets as required
- Resolution of customer product issues by providing technical help and advice on customer queries
6
Skills For Graduate Technical Support Assistant Resume
- Provide customer training requirements, based on frequency of calls by company/engineer and level of customer knowledge to regional Sales Support team
- Focus on monitor and fine print data
- O Friendly and professional attitude
- Daily fresh fruit, breakfast provided
- The chance to work for an industry leader
- Advanced conversational English and French
7
Skills For Technical Support Assistant Resume
- Using the Market Reference Guide, develop an understanding of the differences between the reinsurer who bears the risk on the contract versus the parent or group entity to ensure proper legal reinsurer name is entered in systems and correct financials and NAIC codes are accurately communicated to clients
- With assistance of the design engineers, to produce design drawings and detailed manufacturing drawings utilizing 3D CAD
- Have a recognised technical discipline in the trade of Aerospace Engineering industry or military
- Ensure all records/forms for assigned accounts are properly completed and stored in accordance with policy
- Understand all best practice procedures and compliance policies. When new procedures are provided, understand and adopt new procedures as rolled out, take required training and speak up with any question or concerns uncovered in your role at Guy Carpenter
- Follow all best practice procedures and compliance requirements, including but not limited to building a complete placement file as the placement progresses to minimize errors & omissions
- Have a strong background in technical support to customers in the aerospace industry
8
Skills For Reinsurance Technical Support Assistant Resume
- Supports links from databases to C-N-C equipment
- To compile the necessary technical documentation to fulfill contractual requirements, quality procedures, design codes and statutory directives
- To create part numbers, BOMs and specifications
- Passionate about modern technologies
- Knowledge of the chain of distribution, customers and business dynamics of extensive crops (wheat, oats, canola), potatoes and fruit in Chile
- Commercial technical knowledge in extensive crops, customer and dealer management
9
Skills For Lead Technical Support Assistant Resume
- Work with Senior Leaders
- Command of the English language with exceptional technical review abilities
- To regularly ensure databases are suitably updated and modified to include latest product information and impart this knowledge to further assist the team’s ability to rapidly close site or product related issues
- Maintain skills required to perform basic consumer electronic integration and appliance work
- Travel with the Lead and assist them on-site at client location
- Test products and solutions to ensure customer satisfaction
- Orders, receives and transports parts for appliance diagnosis or parts installation
- Promptly complete all administrative and/or work order related tasks
- Travels via company-owned vehicle to worksite to complete delivery/install/ repair
10
Skills For Technical Support Assistant Iv-prince George Resume
- Consult with customer to ensure expectations match their needs/wants
- Communicate and educate customers on the proper and optimal use and care of their new products and solutions
- Analyze results and draw relevant general observations/conclusions
- Perform basic remote support of Novar systems via phone and email for Novar's U.S. and Canadian customer base
- Education in computer repairs and how to troubleshoot problems
- Occasional local and out of town travel required
- Escalation of identified product issues
- Provide customer feedback on product improvements to Sales Support Product Leaders and Product Management
- Provide feedback on common product issues and level of product calls to Product Managers
List of Typical Responsibilities For a Technical Support Assistant Resume
1
Responsibilities For Reinsurance Technical Support Assistant Resume
- Ensure all details on the Work Order are correctly completed and signed off before issue to Supervisor for final sign off and close down in the Facilities Management IT system
- Attend Tool Box talks with Supervisor and attend all other training as determined by the Company
- Ensure that the companies Quality, Health and Safety and Environmental policies and standards are complied with at all times. Actively promote a zero accident culture
- Attend work and comply with the duty rosters to meet the requirements of the contract on a 24 hour x 7 day x 365 days/annum basis and for emergency response
- Assist with establishing, maintaining and developing effective working relationships with the client and customers, all staff, external agencies, specialist suppliers and all other relevant groups/companies
- Assist with completing service delivery to ensure that client’s needs are met in accordance with contractually agreed targets and service level agreements
- Fully participate in promoting a culture of learning and continuous improvement
2
Responsibilities For Lead Technical Support Assistant Resume
- Liaise with all operational teams and client staff, SWAH and NIHG, as required
- To ensure customer satisfaction by promoting the highest levels of service in accordance with Interserve & SWAH Quality, Health and Safety, and Environmental standards
- Technical support and application advice on Watts products, especially Instrumentation (Manometer / Thermometer)
- Telephone advice on technical questions and questions about the use of Watts products
- Technical Support Sales Team
3
Responsibilities For Technical Support Assistant Iv-prince George Resume
- Support of Product Champion / Product Line Leader on product trainings
- Participation on trade shows
- Collaboration and coordination with after sales on service inquiries or complaints
- High customer- and service orientation
- Off all Wiley products
- Familiarity with both PC and Mac hardware and software
- Command of the English language with exceptional technical review abilities (grammar, punctuation, etc.)
4
Responsibilities For Temporary Technical Support Assistant Resume
- Submits SolutionCenter tickets to resolve system and hardware issues
- Installs new computer hardware
- Address and support any customer product quality related inquiry
- Maintains computer hardware
- Trains new system users
- Researches systems problems
- Support sales team and ADs
5
Responsibilities For Ld Technical Support Assistant Resume
- Adhere to departmental/individual goals
- Availability for a 13:00-22:00 work schedule
- Installs software updates
- English & Italian
Related to Technical Support Assistant Resume Samples
Operations Technical Support Resume Sample
Work Experience
• Maintain proper operation and respond to all problems with Data Center infrastructure equipment
• Maintain and update Lottery servers and PC’s as directed by the Operations Infrastructure Engineer
• Assist in maintenance and purchasing of Data Center inventory and consumables...
Professional Skills
• Demonstrate empathy, establishes rapport, ...
• Excellent interpersonal skills, sound judg...
• Capable of handling stressful situations a...
Senior Technical Support Resume Sample
Work Experience
• Monitors incoming cases and emails and resolves in accordance with Service Level Standard (SLS) guidelines. Uses available support tools to assist the customer and/or recreate the issue
• Works on special projects or research, as needed
• Provide Tier I technical support for ...
Professional Skills
• Strong interpersonal skills, influencing s...
• Strong problem solving with an emphasis on...
• Strong troubleshooting skills to work with...
Support Assistant Resume Sample
Work Experience
• Maintains and updates patient's medical record which includes processing physician's orders and posting reports
• Records and enters the unit specific patient charges in the computer
• Orders SPD supplies
• Orders unit office supplies from the c...
Professional Skills
• Excellent written and verbal communication...
• Strong communication skills both written a...
• Strong PC skills: MS Word, Excel, PowerPoi...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...