Operations Technical Support Resume Sample
Lacy Zulauf
58281 Frederik Valleys,
Houston,
TX
+1 (555) 936 7977
Work Experience
Operations Technical Support Specialist
01/2016
-
PRESENT
Dallas, TX
- Maintain proper operation and respond to all problems with Data Center infrastructure equipment
- Maintain and update Lottery servers and PC’s as directed by the Operations Infrastructure Engineer
- Assist in maintenance and purchasing of Data Center inventory and consumables as directed by the Operations Infrastructure Engineer
- Perform maintenance on Interactive Voice Response (IVR) system, as directed
- Assist in the installation and maintenance of Checkwriter printers in all Lottery Customer Service offices
- Assist in maintenance of GGUARD system as directed
- Monitor production systems for efficient operation and security
- Work with various service contractors to address issues with computer hardware, HVAC, UPS, fire suppression etc
IT Operations Technical Support
01/2012
-
12/2015
Phoenix, AZ
- Document system repairs and complete Incident Report for abnormal system processes
- Assist in administrative and documentation projects as assigned
- Knowledge of network systems and related components
- Troubleshoot hardware malfunctions including mainframes, PC's, and peripheral equipment
- General knowledge of the functionality of electrical power systems including UPS, generator, fire suppression and HVAC
- Excellent attendance, punctuality, reliability and dependability
- Heavy PC user skills – proficient in Excel
Operations Technical Support
09/2008
-
07/2011
Phoenix, AZ
- Initiates internal escalations on customer’s behalf and provide follow up
- Experience with multiple router platforms including Cisco, Juniper and Alcatel-Lucent CLI’s
- Learn in an ‘on-the-job’ training environment
- Provide support for functions/technologies such as Positive Train Control (PTC), train dispatching, locomotive on-board computing, AEI data collection and distribution, and other mission-critical systems that are utilized by the company’s transportations/operations personnel
- Support the operations of the company’s network and systems infrastructure
- Manager, Network Systems
- Monitor, Track and Report on all job abends/errors
- Maintain and monitor all enterprise schedules, investigating and repairing errors
- Update and maintain monitoring tools
Education
Wheeling Jesuit University
2003 - 2008
Engineer's Degree in Information Science
Professional Skills
- Demonstrate empathy, establishes rapport, apologize for any inconveniences and take responsibility for the solution to the member’s reason for calling
- Excellent interpersonal skills, sound judgment, and good administrative and organizational skills
- Capable of handling stressful situations and demonstrated strong oral and written communications skills
- Good problem solving skills and the ability to multi-task effectively
- Attention to detail with excellent organizational and time management skills
- Strong understanding of data services with past experience in one or more supported technologies
- Prior onsite and remote working experience
How to write Operations Technical Support Resume
Operations Technical Support role is responsible for assembly, government, training, integration, database, mac, security, reporting, manufacturing, design.
To write great resume for operations technical support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Technical Support Resume
The section contact information is important in your operations technical support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Technical Support Resume
The section work experience is an essential part of your operations technical support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations technical support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations technical support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Technical Support resume experience can include:
- Hands-on experience working with nix systems (Linux, OSX)
- Relevant Wireless, Engineering, Telematics or IT work experience
- Experience applying technical knowledge to identify new and adjust current operational opportunities
- Experience with Kali Linux tools, specifically ability to analyze PCAP using Wireshark (or similar tools)
- Experience with providing detailed reports
- Experience using customer-specific tools and databases (desired)
Education on an Operations Technical Support Resume
Make sure to make education a priority on your operations technical support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations technical support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Technical Support Resume
When listing skills on your operations technical support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations technical support skills:
- Strong understanding and experience in Database technologies
- Coordinate the assembly of evidence packages to demonstrate compliance with safety and security policies and procedures
- Solid experience with Microsoft Office is required (Word, Excel, Outlook, etc)
- Korean language skills (desired)
- Discern and identify Customer’s need, using effective questioning, to identify optimal solution
- Experience working on equipment in a manufacturing environment
List of Typical Experience For an Operations Technical Support Resume
1
Experience For IT Operations Technical Support Resume
- Appropriately escalate any error/issue that progresses beyond first-level support
- Participate in business continuity exercises
- Familiarity with Outlook or other email clients is desirable
- Platform health and performance monitor
- Monitor company privacy compliance and data security
2
Experience For Technical Operations Support Resume
- Provide other records management staff support as needed
- Create, modify and maintain configuration set ups used by personalization equipment
- Serve as a liaison between the business and vendor technicians who provide support for personalization equipment
- Analyze data to solve problems or identify improvement opportunities
- Serve as a subject matter expert for operational systems in a manufacturing environment of small production batches and equipment for project implementation and product launch
- Participate and collaborate on cross-functional teams
3
Experience For Operations Technical Support Specialist Resume
- Understanding of wireless computer networking, computer networks, and RF technology along with familiarity with technical collection capabilities and field operations
- Interact and communicate with individuals from diverse backgrounds and cultures and to convey technical information to non-technical individuals
- Knowledge of complex geographic or functional areas or issues
- Knowledge of technical collection capabilities and methods and the relationship of intelligence gaps
- Knowledge of the operational environment and techniques, CI awareness, and application of collection tools
4
Experience For Operations Technical Support Engineer Resume
- Knowledge of US Government policy issues as they relate to internet law
- Knowledge of the operational environment and techniques, CI awareness
- Release process automation
- Design and maintain SOA
- Maintain and build roadmaps for success
- The formulation and review of project feasibility studies
5
Experience For Technical Support Analyst Marketing Operations Resume
- Review of work performed for on-site tasks
- Preparation of monthly, quarterly, and annual reports
- Collect materials to be filed from staff and record materials removed
- Code and Script
List of Typical Skills For an Operations Technical Support Resume
1
Skills For IT Operations Technical Support Resume
- Experience supporting Microsoft Windows 7 and Windows 10
- Experience supporting one or more of: Mac OS X and Linux
- Experience in supporting Xbox and PS4
- Experience in supporting mobile devices
- Experience providing operations or technical support OR business analysis
- Knowledge and experience in supervision and/or management of a team
- Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction
- Hands-on IT and Operations Support experience in a production environment
- Developing and managing agendas, meeting arrangements; preparing reports and financial data
2
Skills For Technical Operations Support Resume
- Preparing/staffing/finalizing meeting minutes
- Understanding of wireless computer networking, computer networks, technical capabilities and field operations
- Leading and managing multi-site IT Project teams
- Gathering specs for any new openings or projects at the client site
- Researching CM issues; and customer relations
3
Skills For Operations Technical Support Specialist Resume
- Understanding of SLA's
- Creating and maintaining documentation
- Providing support for AV/VC
- Serves as the organization’s point of contact for system/application issues, keeping current with ongoing developments and new technologies
- Time tracking, scheduling, time sheets of internal PCM employees
- Provides and satisfies first and second level system/application support for requests, questions and technical training issues
- Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
- Ensure all internal systems and customer environments are operational through the use of Network/System Monitoring
- Research and remediate quality issues by performing root cause analysis
4
Skills For Operations Technical Support Engineer Resume
- Generate operator scorecards using data gathered from several sources
- Knowledge of cable-writing methods and system as well as applicable policies and regulations
- Work with the Thales France and CGI GSMC representatives to ensure we have a co-ordinated and joined up approach to activities and issues occurring on the site
- Probes and problem solves to determine the root cause of the customer’s issue using a variety of back office systems
- Facilitate collaboration between engineering, production operations, and product teams
- Listen and respond appropriately to customers’ needs
5
Skills For Technical Support Analyst Marketing Operations Resume
- Able to interpret customers’ explanation of why they need help in order to correctly identify their wants and needs
- Solve customer concerns through effective use of tools, queue policy, products, offers, and scripting; presenting features and services relevant to customers’ needs
- Provide integration of the operational requirements with the planning and preparation activities
- Serve as the primary interface in the field between programmatic operations and the CMRR Project
- Become the subject matter expert of the established user requirements
- Understand procedures and regulatory guidance and governance specific to the project and programmatic work at TA-55
6
Skills For Operations Technical Support Analyst Resume
- Manage all aspects of project and the integration of operations in the field
- Under direction, monitor performance of scope, schedule, budget, and technical baselines of CMRR subprojects
- Manages and coordinates with vendors to provide uninterrupted service
- Balance and organization of all systems/applications and user needs is a constant. User creation, password resets, access issues, status updates, configuration requests etc
- Provides employee introductions to various systems/applications and training as needed. Establishes and provides guidelines for continuous group and one-on-one training and initiates ongoing follow-up with internal/external customers
- Creates documentation and instructional guidelines for systems/applications procedures and usage. Proper case entry documentation into our case management system
- Handles both simple and complex troubleshooting issues
- Assist in the operation of the records holding area for all non-temporary records for Headquarters INSCOM staff and subordinate units
- Use tools to remotely access end user systems and perform corrective actions to resolve the user’s problem
7
Skills For Support Engineer, Technical Operations Resume
- Resolve the basic and repeatable issues, route tickets appropriately through the support system, document work, and triage and escalate internally
- Windows/Mac/Linux OS deployment and support
- Software procurement and license management
- Technical aptitude and ability to understand technical documentation
- Be flexible and open to a wide variety of tasks
- Assist in accessioning, maintaining, and safeguarding cryptologic records contained on any media to, magnetic media, microfilm, or any other non-paper media, in accordance with federal statue
- Assist in the automated indexing of record center holdings for the purpose of entering data into the automated retrieval system
8
Skills For Technical Support Specialist Database Operations Resume
- Assist in training of other clerical staff in scanning key documents
- Maintain a day by day productivity log of scanning and indexing activities
- Assist in maintaining inventory accountability for all classified documents receive in the records center
- LAN troubleshooting and support
- Hardware maintenance and warranty tracking
- Passion for all things gaming
9
Skills For Technical Support IT Operations Resume
- User hardware/software/peripheral support
- Hardware procurement and asset management
- Current and maintain a TOP SECRET/SCI clearance with Special Background Investigation (SBI) and be able to attain SI, TK, G, and HCS access
- Knowledge of the functions and operation of a technical team, i.e., service desk, call center, field services
- General knowledge of various employment laws and practices and employee relations
10
Skills For Technical Operations Manager, AWS Support Resume
- Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
- Provide methodical and successful execution of customer change requests
- Execute pre-approve change activities in a multi-tenant environment
- English language proficiency both spoken and written
- Able to anticipate and resolve problems, resourceful, proactive and service-orientated
- Able to creatively “think on your feet.”
- Assist in the destruction of records
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