Technology Solutions Resume Sample
Nicholaus Lemke
4041 Weissnat Garden,
San Francisco,
CA
+1 (555) 607 8665
Work Experience
Technology Solutions Manager
09/2015
-
PRESENT
Houston, TX
- Unique chance to make a difference and drive the revenue and profitability of Baird’s PWM business unit
- Focuses efforts on important priorities
- Accomplishes more tasks and assignments in less time
- Can attend to several priorities at a time
- Eliminates roadblocks and stays focused
- Plans daily tasks so important work is accomplished
- Uses workplace tools, technology or personal methods to keep track of priorities and assignments
- Make telephone and email contact with senior executives to develop relationships, position Hitachi solutions and identify opportunities and set meeting for Sales / VP’s
- Research industry sectors and target accounts, mapping executives and understanding current business strategy and issues
Technology Solutions Analyst
05/2011
-
04/2015
Los Angeles, CA
- Strong technical skills and ability to evaluate technology and process alternatives
- Exceptional ability to deliver results in application support and project delivery
- Professional experience in an IT and/or IT Business partnership role
- Promotes the use of security systems technology applications as a service solution that adds value for clients and drives profitability for the Company
- Ensures the delivery of high quality customer service through regular contact with Area Vice Presidents, Branch Managers, Business Development Managers, Clients, Vendors, and Partners; evaluates service quality and initiates corrective action as necessary
- Identifies and manages relationships with subcontract suppliers within assigned territory to prepare and successfully deliver solutions
- Analyzes operational and financial indicators to continuously improve performance; ensures profitable operations with full profit and loss accountability for assigned Teclmical Solutions Unit territory
- Participates as a team member in the Business Unit and Central-Atlantic Region's strategic planning and provides leadership in business development
Summer Intern Technology Solutions
08/2007
-
02/2011
Philadelphia, PA
- Maintaining accurate client information in CRM database
- Skills and knowledge acquired through professional Development, Tech. Lead, and Management experience are required in each of the following areas: Project Management, Change Management, Release Management, Requirements Gathering
- Experience in project management disciplines – scope, schedule, budget, risk, and issue management,
- Project lead experience required
- Experience leading Business Support System (BSS) solution delivery in the telecommunications industry
- Strong project management skills and ability to balance vendor management with individual work
- Solid grasp of The Cocoa Exchange business model and understanding of our user community
Education
American InterContinental University - Atlanta
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Post secondary diploma with a focus on business management, technical skills or equivalent experience
- Planning and priority setting – getting things done effectively and efficiently - Level 3
- Programming and data management skills are required (SQL, Java, JScript, etc.)
- Work closely with cross functional teams to mitigate impact of tech changes and provide excellent experience to internal and external users
- Understanding & work experience with BMC products such as BMC Remedy, TrueSight Operations Management, Patrol, Footprints, ADDM, and BMC EUEM
- Experience in developing ECM / BPM solutions using IBM FileNet P8 product suites
- Related infrastructure experience
How to write Technology Solutions Resume
Technology Solutions role is responsible for planning, technology, software, digital, java, mainframe, leadership, mitigation, security, purchasing.
To write great resume for technology solutions job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technology Solutions Resume
The section contact information is important in your technology solutions resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technology Solutions Resume
The section work experience is an essential part of your technology solutions resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology solutions responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology solutions position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technology Solutions resume experience can include:
- Strong communication skills. Good interpersonal and teambuilding skills to develop relationships with internal and external clients alike
- Excellent customer relations qualities including strong verbal and written communication skills with an ability to present ideas in non-technical language
- Good project management skills: ability to manage complex projects in an environment of changing priorities
- Skills to create and present a strong value proposition
- Self-motivation with an ability to effectively prioritize and execute tasks in a high-pressure environment
- .Action oriented with strong executional skills
Education on a Technology Solutions Resume
Make sure to make education a priority on your technology solutions resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology solutions experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technology Solutions Resume
When listing skills on your technology solutions resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technology solutions skills:
- Represents functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs
- Resource Brokering/Allocation- Collaborates across HP within the field to access, facilitate and direct the use of resources needed for effective selling
- Experience with IBM FileNet P8 ECM technologies
- Manage customer relationships with a high level of service and build strong relationships to ensure successful implementations and happy loyal customers
- Excellent opportunity to help support a critical function within a well respected and established wealth management business
- Pushing the Engineering process towards continuous integration, fater time to market implementations
List of Typical Experience For a Technology Solutions Resume
1
Experience For Technology Solutions Manager Resume
- Demonstrated skill and record of achievement in business-to-business sales or operational activities
- Builds and maintains a strong working relationship at a peer level within the business lines that use the systems supported by the team
- Understanding of service industry cost and profitability drivers
- Engaging the Key ITDM to the C-Suite
- Improve the application’s team’s technical capabilities by establishing best practices, mentoring team members and recruiting new employees
- Actively enrolled in an accredited college or university, preferably majoring or minoring in Information Technology or Computer Science or related field
- Detailed technical knowledge of physical security systems, including video surveillance, access control, intercom and intrusion detection
2
Experience For Technology Solutions Specialist Resume
- Engage key technical stakeholders in driving this process
- Develop and implement IT applications and applications systems analysis and programming activities that enable the organization’s business processes
- Communicates with all areas of the enterprise that impact production environments and resources of the work effort being managed
- Provide ongoing Disaster Recovery Services based on current BJ’s business impact assessments and risks
- Helps establish agendas for Executive Briefing Center visits
- Obtains necessary industry technical certifications
- Self-starter, with ability to take initiative and achieve results
- Use standard office applications software
3
Experience For Technology Solutions Analyst Resume
- Basic knowledge of computer network architecture, data transmission and bandwidth
- Frequent local and regional/national travel for presentations, meetings, and client site visits
- Support rapid deployment and integration of Corporate Payments Technology Solutions
- Provide business process, change management and product consultancy to clients and prospects, in order to determine the appropriate technical solution design and rollout approach
- Training: Support training of sales force and Account Development Managers on technical aspects of Amex data integration products such as Concur, Local Remittance, Global Remittance, BIP FX, CAR and data files. Trains end users on appropriate tools and processes to facilitate setup/support of technical products
- Internal American Express Projects. Act as SME on re-engineering or product development projects. Including, but not limited to facilitating custom developments and process improvements, solving issues raised by key clients and the provision of testing to ensure changes meet Latinamerican needs
- Develop and maintain a broad set of relationships internally within Amex (e.g. Business Development, Account Development, GNS, Network Development, Implementation Solutions, World Service, Product management, Technologies, Marketing, Consulting), on a local, regional and global basis, in order to build and maintain client satisfaction and loyalty
- Manage client and internal reporting (e.g. project plan status reports, time trackers, customer satisfaction surveys etc)
4
Experience For Technology Solutions Engineer Resume
- Participate in the development, deployment and continuous improvement of implementation processes and tools to increase implementation effectiveness across the team
- Knowledge Management. Define and support best practices regionally and share those practices with Account Development for expansion opportunities. Provide client insights to marketing/GPM. Suggest product and process improvements to address common problems and client needs
- Experience as a subject matter expert on ad server implementations and integrations
- Experience with Web, Mobile, and Video platforms: CMS, CDN
- Provides in-depth functional application support to end users, both reactively and proactively to ensure that FA’s are using the tools strategically for their clients
- Act as Subject Matter Expert on PWM’s key desktop technologies
- Proactively offers Best Practices services and consultations offered by Best Practices’ Technology and Productivity Consultants
- Identifies Infrastructure-related issues in the client’s environment
5
Experience For Head Channels & New Technology Solutions Resume
- Establish and manage a consistent and lightweight Architecture and Technology governance workflow around technology portfolio and architecture roadmap, including new technology initiatives review and prioritization mechanism with a quarterly cadence.This governance workflow needs to include sound decision making processes around all above topics
- Prioritize projects based on ROI, customer value, resources consumed, risk, and stability impact
- Align product portfolio roadmaps with the technology portfolio roadmaps through sound HE internal alignment as well as with partners in Core platforms and TechOps teams
- Manage within the roadmapping approved POCs, drive reports and decision making process, identify required trade-off decisions during POCs, linked to Technology choices, budget, timelines
- Drive workflow optimization across the many disciplines involved as and when possible
- Continuously improve roadmap management disciplines and tools, in alignment with the Director SW Program and Project management
6
Experience For Specialist, Technology Solutions Resume
- Provides leadership, management and support to a team of IT professionals who are responsible for production support of all Scotia Wealth applications
- Be Tech savvy with PC’s and iPhones
- Business acumen- Exhibits business and financial acumen to develop meaningful portfolio recommendations to the Account Team
- Strategic sales planning & implementation- Collaborates on the development of strategic sales plans that reflect HP's business strategy, to advance market share/penetration, and achieve profitable growth across the Personal Systems portfolio with special emphasis on innovative product categories
- Creates content and campaigns with the sales team, category and partners that are highly engaging and useful to end users
- Focus on strategic direction- Understands the overall HP Inc strategic direction and portfolio, and can assist sales teams in customizing solutions based on client needs
7
Experience For Technology Solutions Senior Associate Resume
- C-level partnering- Contributes to enduring executive relationships at the highest levels of the client's organization; personally interacts with executives; establishes professional relationships and credibility with key IT and business executives in support of other established relationships with the client
- Delivers compelling presentations on solutions, trends data, and thought leadership topics
- Seizes moments of inspiration to gain client trust
- Answer questions via phone and email regarding navigation and use of BD’s Front Office platforms, including internally built and vendor-partner applications
- Employ questioning techniques with advisors and support staffs to better understand their business and processes in order to position BD’s Front Office platforms and increase their utilization
- Related senior technical or sales experience in the advances BDM workloads
- Partners with other functional areas and IT to help prioritize and implement system change request
8
Experience For Technology Solutions Center Manager Resume
- Work with security testing tools and methodologies, including vulnerability assessment and associated result analysis
- Ensures that the problem is researched comprehensively, using a variety of troubleshooting techniques to determine root cause
- Provide support in both pre- and post-sale by attending presentations, product demonstrations, and installations/implementations
- Comfort with presenting technology solutions to customers online or in person
- Work with development teams to ensure they are developing new applications/solutions with consistent quality standards
- Ensures that production systems/processes are being monitored
- Identify, document and manage scope change providing recommendations to team
- Builds and maintains appropriate test environments
- Familiarity with IT Automation tools such as Control-M Workload Automation
9
Experience For VP Infrastructure & Technology Solutions Resume
- Related experience in senior technical or sales leadership roles, managing high performance sales and technical-sales teams, coaching solution sales and account development strategies
- Past Account Management or Project Management experience in a technology related environment
- Proactive and an effective communicator within a team environment
- Detail-orientated with excellent follow through
- Sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Challenger, Holden, Krauthammer, etc.)
- Support large sales organization as the customer facing technology Subject Matter Expert (SME)
- Create strategic account plans to position customer’s on go-forward technology solutions to drive efficiencies and reduce risk
10
Experience For Internal Technology Solutions Specialist Resume
- Work with sales to create technology solutions that not only meet customers’ needs for today, but position them to grow with us in the future
- Provide technology roadmap insight through customer interactions for future solutions
- Provide input and assist in how we show up to the marketplace with relation to our technology applications
- Flexible and versatile hours
- Efficient in Microsoft Office (Word, Excel, PowerPoint), Microsoft CRM
- Manage Focal Point Review (FPR) process for HP employees. Manage team and individual performance
- Participate as part of a team with targeted deliverables, working on initiatives designed to meet the stated mandates, increase maturity of enterprise security controls and participate in analysis
List of Typical Skills For a Technology Solutions Resume
1
Skills For Technology Solutions Manager Resume
- Experience using a Change Management tool or equivalent deep experience on an ITIL Service Management tool
- Consultative, collaborative and influencing skills
- Understanding and Experience with SOX and/or PCI requirements and compliance auditing
- Strong understanding of technical/system architecture and business processes surrounding business application software & solutions (ERP and EMS)
- Team and project management experience, including the ability to build and lead high performing cross-functional teams - 5 years
2
Skills For Technology Solutions Specialist Resume
- DevOps experience supporting large distributed systems
- Experience Change Management/ITSM process understanding within a Wireless or IT Environment
- Experience leading Business Support System (BSS) solution delivery in the telecommunications industry
- Ecommerce and/or digital marketing experience
- Good understanding and application of business process theory and practice
- Progressive experience in systems design, testing and implementation within a large, global organization - 10 years
- Experience installing/configuring/implementing INFOR or other ERP Applications (e.g. SAP, Oracle) including GL, AP, AR, SCM, etc
- Experience with implementing and managing Risk Management, Change Control, and Project Quality programs
3
Skills For Technology Solutions Analyst Resume
- Experience with implementing and managing a Data and Cyber Security program
- Experience leading a project with various Infor applications including HCM, finance, supply chain or similar
- Proven success in directing matrixed resources and delivering software
- Public speaking experience to large audiences (500+ attendee’s)
- Experience managing multiple team members and resources over the course of large, multi-year projects
- Experience with managing project financials budgets, forecasts and earned value analysis
- Experience and confident in dealing with internal clients across all levels of the business
- Experience in delivering large business/technology initiatives
- Experience working in Salesforce.com
4
Skills For Technology Solutions Engineer Resume
- Experienced technology challenger in complex scenario’s both internally and externally
- Technology team management experience (multi-region, 100’s of staff)
- Working Knowledge of Financial and Management Accounting processes and practices (specifically around Accounts Payable, reconciliation and payment processes)
- Ensuring technology security in a complex technology environment supporting extensive web-based transactional capabilities
- Providing infrastructure, networking and telephony across several locations
- Automating and management of enterprise systems
- Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring support operations
5
Skills For Head Channels & New Technology Solutions Resume
- Develop new business within assigned geography focused on identifying, creating, and growing business for Division technology solutions
- Present technology and connectivity solutions to customers, Sales team, 3rd parties, etc. including sales strategy, positioning, and value proposition
- In-depth knowledge of Networking and Virtual Networking technologies
- Financial and budget planning and management, sourcing and procurement, vendor and contract management, RFP/RFI development and management – 5 years
- Basic understanding of financial forms
- Technology Solution tools understanding and industry knowledge
- Documentation of new and existing processes
- Help Division meet financial objectives by leveraging technology and connectivity
6
Skills For Specialist, Technology Solutions Resume
- Help drive new product development through close alignment with Marketing and R&D
- Support determination and negotiation of pricing and contractual agreement to close the sale
- Facilitate and support customer and 3rd party meetings, conference calls, etc. regarding technology and connectivity
- Upsell and provide consultative services to customers regarding technology and connectivity
- Drive sales process including customer workflow consultation to ensure achievement of individual, team, segment, and Division sales quotas
7
Skills For Technology Solutions Senior Associate Resume
- Support and maintain relationships with prospective and existing customers
- Provide input and feedback regarding new product and business development activities
- Capable of partnering with other business areas to help develop/give input on system and/or process documentation
- Assesses technical/process impact of making complex business changes
- Understand Bank of the west online banking functional and technical roadmp. Develop architectural vision to meet business objectives
- Expert (3+ years) of one or more of the following Infrastructure Technologies domains
- Expertise in RedHat Enterprise Linux server supporting a large enterprise environment
8
Skills For Technology Solutions Center Manager Resume
- Knowledge of one or more of the following technologies
- Microsoft Windows OS and supporting technologies
- Familiarity with technological environment underpinning the internet
- Dynamic and self-motivated to succeed in this fast moving environment
- Aptitude for learning new technologies ad-hoc
- Lead Engineering teams as needed
- Encourages direct and tough debate but isn’t afraid to end it and move on
9
Skills For VP Infrastructure & Technology Solutions Resume
- Sales Facilitation- Applies influence and organizational savvy to advances
- Positive, proactive, with a can-do mentality
- A networker and an initiator
- If pertinent, achieves certifications in advanced technologies for STAPLES CANADA’s Partner Certification Requirements
- Periodic overnight travel is required on a national level
10
Skills For Internal Technology Solutions Specialist Resume
- An exceptional level of adaptability with respect to technology
- A high level of initiative, self-motivation and the energy required to succeed in a fast-paced environment
- Ability and desire to continually learn new technologies quickly
- Desire and ability to find the root cause of a problem
- Collaboratively work within the organization to achieve objectives
- Excellent interpersonal, communication and facilitation skills; ability to communicate effectively with customers, customer support agents and other functional groups/departments, including Managers and Executives
- Encourage re-use and optimisation of existing solutions
- Add value by ensuring optimisation and re-use
List of Typical Responsibilities For a Technology Solutions Resume
1
Responsibilities For Technology Solutions Manager Resume
- Communicates effectively with people at varying levels of technical understanding
- Exceptional interpersonal skills; the ability to work well with people from many different discipline
- Project management experience or equivalent business management experience (desired)
- Proven analytical acumen and the ability to tackle and solve problems, learn on the fly, manage tasks, and balance priorities
- Working knowledge of Adobe Experience Manager and Adobe Creative Suite applications
- Experience working with network components and configurations including Firewall, Wi-Fi, TCP/IP, and VPN systems
- Serves as a consultant to business partners on effective project management practices and tools
- Allegis Group company experience (desired)
- Experience in Oracle Apps technical support
2
Responsibilities For Technology Solutions Specialist Resume
- Good knowledge of SQL/PLSQL
- Experience in technical support
- Build effective relationships with team members at all levels in an organization
- Software validation - test and review software tools used both in the customer environment and internally
- Experience with Windows and Linux based systems
- Experience in a system administration/technician role
- Clearly articulate and demonstrate the value proposition to the customer
- Developing metrics for measuring the success of process improvement projects, and delivering those results to senior leadership on a regular basis
- Measuring and ensuring high availability of mission critical technology capabilities
3
Responsibilities For Technology Solutions Analyst Resume
- Performing complex analysis and delivering presentations of findings and recommendations to senior and executive management
- Focusing on the Future
- Work with marketing to assist in planning and executing marketing events/campaigns
- Sound understanding of key IT / Business Systems / ERP, General Ledger, Reporting & Analytics, Data Warehousing, etc
- Perform thorough testing of data analytics, adhering to CAS Technology Solutions Group (TSG) Testing and Review Procedures
4
Responsibilities For Technology Solutions Engineer Resume
- Responsible for the creation and ongoing quality control of all meeting data
- Strategic thinking and commercial acumen – designing the future to achieve commercial success - Level 3
- Provide quality customer service to business segments in completing risk assessments, control documentation
- Perform impact analysis on the enterprise in new/emerging technology controls
- Support in building out a promo planner on solutions and product offerings
5
Responsibilities For Head Channels & New Technology Solutions Resume
- Assist with the proofing of all advertised material when required
- Act as point of escalation to internal customers surrounding the use of approved solutions
- Act as consultant or trusted advisor to customers (internal and external) to help find solutions to their business issues relating to their technology needs
- Developing software in Perl, C#, Python, PHP, Javascript
- Advanced knowledge of imaging software and workflows as supported at IW&CS
6
Responsibilities For Specialist, Technology Solutions Resume
- Knowledge of respective practice area technologies and related product solutions (datacenter, networking, software)
- Identify opportunities for improvement in current business process, defines new ways of working, and determines actions required to implement new processes
- Manage existing 3rd party vendor relationships
- Manage existing mobile application
- Strategic, operational and budget planning
- Develop intermediate-to-complex data analytic routines to enable more comprehensive audit testing by the Corporate Audit Services audit teams
- Teamwork and collaboration – working together to deliver results - Level 3
- Be instrumental in creation of communication/education plans for targeted audiences
- Continuously enhance knowledge/expertise and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
7
Responsibilities For Technology Solutions Senior Associate Resume
- Directs/Leads the effort to identify and resolve complex problems
- Ensures that a variety of solutions are analyzed and the appropriate solution is implemented
- Capable of identifying, analyzing and documenting extremely complex System Change Requests that impact one or more systems or business units. Leads the system change request process from the business side
- Ensures that appropriate level of analysis has been conducted to develop requirements to implement the system change request
- Partner with the Event Operations to provide appropriate technology solutions that support internal process improvements
- Responsible for the development and design of budget templates to drive efficiencies
- Evaluate, all areas of technology platform, reviewing current standard operating procedures, identifying gaps in process and opportunities to streamline current procedures
- Effective communication (i.e., written, verbal and presentation) and project management skills
8
Responsibilities For Technology Solutions Center Manager Resume
- Analyzing data to discover process inefficiencies and insights
- Operating in a fast-paced and results-oriented atmosphere
- Responsible for the creation of standard, custom as well as special project reporting supporting the operations team data integrity
- Responsible for the implementation of enhancements to operations team
- Primary point of contact for all meeting operations functional areas utilizing customer specific technology, assisting with any technology questions and challenges
- Contribute to the effective development, coordination and presentation of enhanced training materials for all employees including role specific training and new hire onboarding
- Coordinate internal and client trainings including and not limited to materials and content preparation, and delivery
- Creating detailed documentation for business processes and requirements, including standard operating procedures, training guides and tutorials, and detailed project descriptions
- On-going consultation with functional areas, identifying process enhancements. Responsible for the implementation of any changes to current standard operating systems
9
Responsibilities For VP Infrastructure & Technology Solutions Resume
- Develop, co-ordinate and promote the effective functioning of problem management activities by working with Customers, Support and Development teams
- Experience with training is required
- Work experience in a mid/large company or as a management consultant to such companies
- Collaborative, team player with positive attitude and creative problem solving mindset
- Provide technical expertise and debugging in Salesforce. APEX knowledge is added advantage
- Manage development process and ensure issues are identified, tracked, reported on and resolved in a timely manner
- Exceptional ability to compile, analyze and present data, findings and progress in a concise manner
10
Responsibilities For Internal Technology Solutions Specialist Resume
- Partners with Senior level resources to define technology strategy approach for initiatives and to provide recommendations on scope delivery phasing/work streams
- Proven track record of managing projects; Awareness of PMBOK and effective application of project management methodologies (desired)
- Experience assessing business needs and implementing technology solutions to meet those needs
- Good knowledge on Oracle P2P track including Payables/Procurement (advantage)
- Good understanding of RICE comonents
- Good knowledge on Oracle Q2C track including
- Analyse & Resolve Level 2 issues in Salesforce/ CPQ
- Own the Problem Management Process
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