Travel Agent Resume Sample
Torey McCullough
3393 Heaney Stravenue,
Los Angeles,
CA
+1 (555) 679 7166
Work Experience
Senior Travel Agent
06/2015
-
PRESENT
Detroit, MI
- Selling Travel Products and Services –Asking questions to qualify and understand member’s travel interests and needs, and successfully closing the sale; displaying organizational pride
- Take reservations over the phone and in person utilizing the SABRE travel reservation system
- Offer comparative pricing packages based on customers’ needs and desires
- Ensure accuracy of all travel documents and invoices
- Collect payments and reconcile to amounts due on invoice documents
- Check on pending reservations, making sure to follow-up with customers/travel agencies in complying with ticket payment deadlines
- Highly proficient English oral and written communication
Travel Agent
09/2011
-
01/2015
Detroit, MI
- Additionally highly proficient knowledge of theFrench language
- Good knowledge of Amadeus
- Stress resistant; keep balance between quantity and quality
- Experience with Amadeus or Sabre
- Creative thinking, able to think ‘out of the box'
- Self-motivated with the ability to prioritize
- Position requires approximately two weeks of 40 hour/week paid training (8:30-5 M-F)
Business Travel Agent
08/2006
-
03/2011
Boston, MA
- This is an hourly non-exempt position and is subject to overtime pay
- Position requires approx. two weeks of 40 hour/week paid training (8:30-5 M-F)
- This is an non-exempt hourly paid position subject to overtime pay
- Sales commission and the opportunity to earn airline tickets
- Communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
- Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
- Securing new client sales and retention through exceptional customer service
Education
Grand View University
2001 - 2006
School's Degree in Communication
Professional Skills
- Experience booking corporate travel including proficient SABRE knowledge and skills
- Excellent problem-solving skills, as well as initiative, resourcefulness and creativity
- Demonstrated ability to use appropriate judgement and problem-solving skills to resolve issues/conflicts with travel arrangements/plans
- Excellent MS Word, Excel, and Outlook skills
- Excellent customer service skills with ability to maintain a professional demeanor at all times
- Strong verbal & written communication, organizational, and interpersonal skills
- Outstanding interpersonal skills,effective communication with clients
How to write Travel Agent Resume
Travel Agent role is responsible for travel, customer, planning, training, transportation, interpersonal, airline, computer, international, english.
To write great resume for travel agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Agent Resume
The section contact information is important in your travel agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Agent Resume
The section work experience is an essential part of your travel agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Agent resume experience can include:
- Effectively drive each interaction to maximize sales of complete vacation packages while consistently demonstrating “Service Excellence”
- Prior inbound call center customer service/sales experience
- Learn and develop skills to sell foreign and domestic travel related products
- Resolving any client issues in a timely and effective manner
- Maintains and promotes excellent client relations by identifying and promptly responding to all questions relating to the business
- Previous experience being commission focused, meeting and exceeding sales targets
Education on a Travel Agent Resume
Make sure to make education a priority on your travel agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Agent Resume
When listing skills on your travel agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel agent skills:
- Good communication and networking skills, both face to face and electronically
- Two years of proven successful sales experience or leisure travel agency experience within a production goal oriented environment
- Strong ability to handle technology effectively
- Able to work effectively and multitask in a dynamic, constantly changing environment
- Experience in contact center sales, and excellent customer service
- Industry knowledge and reservation skills in order to create domestic and single destination international reservations
List of Typical Experience For a Travel Agent Resume
1
Experience For Travel Agent Trainee Resume
- Strong working knowledge and understanding of complex international pricing rules and procedures
- Previous experience using Inntopia, SMS and/or RTP helpful
- A competitive salary of $14.25 to $17.00/hour, depending on experience
- A competitive salary of $13.50 to $17.00/hour, depending on experience
- A competitive salary of $11.50 to $13.75/hour, depending on experience
- GDS experience (SABRE and/or Amadeus)
- Group agent experience
2
Experience For Business Travel Agent Resume
- Previous experience in the Travel industry is required
- Willing and able to work a flexible schedule and serve as on-call Agent as needed
- Receiving payments and maintain financial documents
- Coordinating company travel needs within the guidelines of the travel and entertainment policy
- Does not have sole responsibility for hiring, terminations, writing and delivering performance evaluations
- Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
- Works in coordination with supervisor/client to manage the daily operations of assigned employee(s), assuring overall quality, productivity, and policy / contract adherence. Supports employee(s) by answering questions and assisting where needed
- Respond to telephone, email and online chat inquires to sell flights, lodging, activities and ground transportation using a variety of reservation systems
3
Experience For Travel Agent Commissions Analyst Resume
- Ensure reporting compliance with Airline Reporting Corporation requirements
- We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits
- Comprehensive benefit package including over 3 weeks of Paid Time Off accrued during the first year
- Assists employees in resolving customer inquiries/problems at the time of initial contact. Provides transfer where inquiry requires higher level of expertise
- Performs, or assists in, the orientation and training of employees
- Assures the maintenance of documentation, including but not limited to client profiles / information and office processes
4
Experience For Sb-travel Agent Resume
- Serve as on-call agent during select weekends
- Assembles, balances, and prepares customer payments (including cash, checks and credit card charges) for deposit on a daily basis
- Performs inquiries and entries through Apollo airline system pertaining to documents, flights, schedule changes, seat assignments, final payments, etc
- Maintains accurate filing system of itineraries, invoices, billings, hotel confirmations and other office paperwork
- Prepares and assembles airline tickets for mailing
- Pursues opportunities to generate additional sales, including membership sales
- Maintain a high level of customer service by 'Going the Extra Mile'
- Creative thinking, able to think 'out of the box'
5
Experience For Senior Travel Agent Resume
- Make or support in making travel arrangements for employees mainly on flights, hotels and transportation
- Participate in making local contracts with hotels, airlines and rental cars
- Assist employees in making travel/ insurance settlements
- Maneuver through our booking application systems. Sabre, provides Liberty Travel with a single source for all elements of the reservation and guest information
- Take direction and coaching; at Flight Centre Travel group we believe in daily, weekly, and monthly sessions with your leaders to help with performance
6
Experience For Lead On-site Corporate Travel Agent Resume
- Able to work a flexible 5-day work schedule (including some evenings and weekends)
- Plan and book travel (lodging, activities, transportation and travel insurance) arrangements for clients from all over the world
- Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and transportation
- Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and ground transportation
- Utilize airline reservation system and Web-based booking methods to coordinate travel arrangements
- Maintain compliance with applicable SOPs (Standard Operating Procedures) and policies; and
- Promotes, sells, arranges and secures reservations for a variety of group services including travel by air, bus, rail and boat, and travel insurance
- Advises group leaders on a variety of package tours including cruises and makes necessary arrangements
7
Experience For Travel Agent Sales Consultant Resume
- Pursues opportunities to generate additional group tour sales, including membership sales
- Completes specified reporting
- Achieve hotel savings where applicable, and maintain an accurate hotel savings log for SLA reporting
- Build rapport with a customer quickly, ask probing questions, and offer additional services to meet their travel needs
- Performs the day-to-day responsibilities of assigned position
- Maintains, troubleshoots, and manages corrective action for automated office systems
- Plans domestic and foreign itineraries for clients’ travel
8
Experience For Virtual Sales Travel Agent Resume
- Comprehensive health care - medical, dental and vision
- 401(k) Retirement Savings program with a generous company match
- Paid holidays, vacations and sick days
- Pursues opportunities to generate additional sales
- Located at the Pine Grove Center in Steamboat Springs, Co
- Identify cross-sell opportunities based on members’ product needs and service requests
- Arrange all aspects of travel for Talent and other VIPs, as well as WWE staff and freelancers
- Handle changes to travel itineraries as needed (flights, cars, etc.)
9
Experience For Leisure Travel Agent Resume
- Coordinate hotel room lists for TV/special events
- Follow and help enforce WWE travel policy guidelines
- Self-motivated and proactive team player with calm demeanor
- Answers telephones, screens calls and directs caller to the appropriate Agent for service
- Maintains supply, organizes and updates travel brochures and reference materials
10
Experience For Company Travel Agent Resume
- Enter data on automated computer system with speed and accuracy
- Promotes, sells, arranges and secures reservations for a variety of services including travel by air, bus, rail and boat, car rentals, hotels, resorts, package tours, cruises, and travel insurance
- Possess superior communication skills; verbal and written
- Demonstrate initiative to maximize functionality of the Live Engage chat platform to increase sales and guest service
- Travel experience, as well as knowledge of domestic and international travel trends
List of Typical Skills For a Travel Agent Resume
1
Skills For Travel Agent Trainee Resume
- Previous experience as a AAA Travel Counselor or at least one year of retail experience and travel sales
- No prior travel industry experience necessary
- Work as part of a team and to communicate effectively with others
- Strong GDS experience (Sabre or Galileo)
- At least one year of sales experience selling retail products or leisure travel agency experience
2
Skills For Business Travel Agent Resume
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of travel agent experience
- 6 months to 2 years' sales and customer service experience in travel sales, or the equivalent of travel-related experiences
- Previous experience as a AAA Travel Counselor or at least two years of retail experience or travel sales
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail sales experience and/or travel sales
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail sales experience and travel sales
- Experience in building, maintaining, and managing client relationships
- A competitive starting salary of $12.75/hour, depending on experience
3
Skills For Travel Agent Commissions Analyst Resume
- Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
- Prioritize networking and building your customer database to meet and exceed profit, sales, and targets at the individual and team level
- Experience with group reservations and ticketing
- A competitive salary of $15.00 to $18.00, depending on experience
- A competitive salary of $15.50 - $17.50/hour, depending on experience
- A competitive salary of $16.50 - $17.25/hour, depending on experience
- A Competitive Salary of $12.25 to $13.50 depending on experience
- Operate applicable automated airline reservation and ticketing system. Satisfactorily handle refunds and complaints
4
Skills For Sb-travel Agent Resume
- Participate in travel related webinars, training sessions, and in-destination experiences
- Demonstrate desire to work a flexible schedule including evenings, weekends and holidays
- Advantageous to have experience working with airline reservation systems (e.g., Sabre Reservation System)
- Travel related experience required
- A competitive salary of $13.50 to $15.50/hour, depending on experience
5
Skills For Senior Travel Agent Resume
- A competitive salary of $15/hour, depending on experience
- A competitive salary of $15/hour, depending on experience, along with an incentive plan
- Experience in GDS(Sabre and/or Amadeus) is highly desired
- A competitive salary of $12.75 to $15.25/hour, depending on experience
- Three to five years travel agent experience
- Experience as a retail travel agent
- Travel industry experience in a similar position or in a customer service center
6
Skills For Lead On-site Corporate Travel Agent Resume
- A competitive salary of $14.00 to $16.00/hour, based on experience, along with a commission plan
- Six months customer service or sales experience
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months in a travel sales role
- Previous experience as an AAA Travel Counselor or at least 12 to 18 months of travel sales
- A competitive salary of $15.75 to 19.00/hour, depending on experience
7
Skills For Travel Agent Sales Consultant Resume
- Previous experience as an AAA Travel Counselor or at least 2 years of travel sales
- Experience as a retail travel agent
- Experience as a retail travel agent. Geography and International destination knowledge
- Work under pressure and maintain excellent accuracy and attention to detail
- A competitive salary of $13.50 to $16.00/hour, depending on experience
- Excellent Medical Benefits, choice of HMO, PPO or Kaiser
- Develop and maintain an excellent rapport with BCD's UK & Ireland travel consultants
- Filing, testing and auditing public and private airline contracts (after training)
8
Skills For Virtual Sales Travel Agent Resume
- Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
- Selling the full range of travel products and acting as a product helpdesk for agents and affiliates
- Selling cruise products and acting as a product helpdesk for agents and affiliates
- Creating and monitoring cruise group space
- Understanding and anticipating client needs and travel preferences
- Working with an extremely productive and expanding worldwide brand
- Ensuring a fast and efficient telephone answering service
9
Skills For Leisure Travel Agent Resume
- Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like
- Handling amendments, cancellations and schedule changes
- Delivering great customer service each and every time
- Providing unparalleled destination product knowledge
- Providing unparalleled cruise product knowledge
10
Skills For Company Travel Agent Resume
- Responding quickly and proactively to client requests
- Ensuring accurate and timely presentation of clients’ travel documentation
- Sharing information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
- Contributing to the development and maintenance of office systems and processes associated with accounts
- Resolving client complaints
List of Typical Responsibilities For a Travel Agent Resume
1
Responsibilities For Travel Agent Trainee Resume
- Operates applicable automated airline reservation and ticketing system
- No travel industry experience required – Full training provided (for 2 weeks in Montvale, NJ)
- Strong ability to be flexible, change gears quickly and adapt to different people, style and projects
- Show a strong sense of responsibility and the desire to get things done properly
- Develop effective solutions for employee travel needs and concerns; and
- Shares knowledge and expertise from personal experiences and/or education study trips
- Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals
2
Responsibilities For Business Travel Agent Resume
- Experience with Amadeus
- Prioritize and gain overview
- Matching 401K up to $2000 per year
- Amazing company culture
- Successfully meet or exceed goals and sales targets by soliciting new business and building and retaining existing business
3
Responsibilities For Travel Agent Commissions Analyst Resume
- Manage an approval log and serve as a liaison between attendees, client meeting owner/stakeholder and meeting planner policy deviation requests
- Maintain working knowledge of all office and region specific travel promotions in order to assist all clients when receiving overflow calls
- Sit and input data into the computer while listening/talking to the client for extended periods
- Analyse and interpret airline contracts and tariffs acting as an SME (after training)
- Familiarity with multiple GDS systems, and working with scripts helpful. Training available
- Comply with all Airline Reporting Corporation (ARC) regulations and Mid-Atlantic policies and procedures in the collection and handling of assets
4
Responsibilities For Sb-travel Agent Resume
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Develops long standing relationships with our members and builds referral and repeat business
- Maintain a working knowledge of Internet travel offerings and utilize all Internet communication tools book travel
- Work 10-months out of the year, with two consecutive and/or separate months off depending on schedule availability
- Capable of handling fast paced, multi-project assignments
5
Responsibilities For Senior Travel Agent Resume
- 4-6 weeks of paid training /li>
- Discounted theater, theme parks and movie tickets, cellular rates, gym memberships, paid parking, etc
- Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets
- To provide an efficient, courteous and responsive fares and ticketing service to our clients
- Ensure Management Information Statistics are accurately entered according to procedure
- Ideal environment to service existing and new clients. Appointment Only
6
Responsibilities For Lead On-site Corporate Travel Agent Resume
- Call Center environment – sitting at desk and on phone is required as part of work
- Seasonal, 6-8 month position, eight-hour shifts. Starting in late October
- Daily work with repeat clients and newly referred clients booking leisure or group travel
- A representative, inspiring personality
- Award winning company-culture
- Unlimited earning potential!
- Collects and disburses payments for travel arrangements and balances and prepares daily deposits as necessary
- The availability to work within the posted hours
- The availability to work within the posted office hours
7
Responsibilities For Travel Agent Sales Consultant Resume
- Achieve sales goals by proactively promoting, selling, and securing reservations for domestic and international leisure travel services including travel by air, bus,rail or ship, package tours, car rentals, hotel, and travel insurance
- Knowledge of an additional language such as Dutch, German, French or Spanish
- Respond to online chat inquires, email requests and telephone calls to sell flights, lodging, activities and ground transportation using a variety of reservation systems
- Anticipating client travel requirements
- Resolving client complaints; and
- Perform outbound guest and reservation follow up via email & phone on a daily basis
8
Responsibilities For Virtual Sales Travel Agent Resume
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Corporation’s Service Excellence standards
- The accuracy and timely presentation of Clients travel documentation
- To be an active contributing member at meetings with Team Leaders and BDMs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on Stage and Screen; and
- Be able to complete all functions related to servicing the client including ticket processing
- Share information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
- To contribute to the development and maintenance of office systems and processes associated with accounts; and
- To ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
- Interface with clients to gather information related to their travel needs in order to make appropriate air, car and hotel reservations
9
Responsibilities For Leisure Travel Agent Resume
- Complete travel arrangements for clients with vendors in the most economical manner
- Follow company procedures, guidelines and standards in areas of customer service, ticketing, computer reservation system productivity, attendance and accuracy of work including following up on changes and maintaining queues
- Remain fully abreast of all airline rules, regulations, tariffs, geographical locations and other industry requirements. Accurately apply this information when making travel arrangements
- Work weekends, holidays and evenings as needed. Strong telephone and communication skills required
- Maintain a clean, organized home office environment
- Meet all guidelines that SSRC requires for a work from home environment
- Plan and sell transportation, accommodations, insurance and other travel services
- Professional, customer service-oriented mentality
10
Responsibilities For Company Travel Agent Resume
- Meet all guidelines required by SSRC for a suitable work from home environment
- Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Corporation’s Service Excellence standards
- Possess a lighthearted, positive attitude; confident and calm under pressure
- Plans domestic and foreign itineraries for group's and organization's travel
- Detail-oriented and very creative
- Fluency in Danish and English is a requirement
- Performs the same tasks as the team more than 80% of the time
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