Trust Administrator Resume Sample
Willow O'Reilly
185 Hope Mountains,
Los Angeles,
CA
+1 (555) 537 4805
Work Experience
Trust Administrator
10/2016
-
PRESENT
Philadelphia, PA
- Working knowledge of assets management and administrative procedures
- Cash Management: review cash balances to avoid overdrafts, review document to determine if transfers can be made between portfolios and if there is a co-trustee, contact the assigned portfolio manager or the Trading Desk to raise cash. Post receipts, initiate checks/wires/ACHs, resolve account discrepancies
- Discretionary Memos: Contact/work with client to obtain information to be able to prepare the Discretionary Memo. Requires ability to review the document for specific fiduciary language. Be prepared to present memo to TRUST COMMITTEE in the absence of the TO
- Onboarding of New Accounts: work with RTCDELSUPPORT and the FA/assistant to ensure that the new account is set-up properly. Coordination of collection of assets
- Terminating Accounts: Includes preparing releases, dividing assets, and collecting all necessary paperwork; completing all steps on our closing account checklist
- Participate in the preparation of client presentation materials, read and interpret basic trust agreements/document
- Monitor and pay tax vouchers submitted by clients or needed by outside preparers
- Handles account inquiries from clients and beneficiaries, CPAs, FAs, and attorneys
Senior Trust Administrator
10/2009
-
07/2016
San Francisco, CA
- Knowledge of trust products required
- Proven strong ability to prioritize issues and work efficiently
- Trust compliance, payment and reporting activities
- Cash reconciliation in People Soft of trust activity
- Responding to internal and external inquiries on operational issues and document guidelines
- Data management and systems updates
- Auditor interaction and request fulfillment
- Proficiency in Excel is required along with basic math problem solving skills
- Microsoft Access with Oracle database experience required to troubleshoot data and reporting issues
Trust Administrator Specialist
08/2007
-
09/2009
Dallas, TX
- Proactive with a proven track record of providing a best in class client experience
- Proven aptitude to learn new concepts and readily apply them to day to day tasks
- Strong time management skills and a proven ability to multi-task
- Respond to client requests and issues and anticipate client needs
- Proactively contact clients regarding issues such as overdrafts
- Draft administrative reviews
- Draft new business memos and requests for discretionary funds
- Handle distributions, complete account maintenance and reviews, and management of overdrafts
- Gather and input information related to client profiles and requests
Education
University of Phoenix - Fox Valley Learning Center
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Detail-oriented with ability to prioritize and organize workflow. Strong written and oral communication skills
- Strong analytical, problem-solving, communication (written and oral), and collaborative skills
- Good organisational skills with the ability to prioritise an ever changing daily workload
- Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
- Excellent analytical, organizational and time management skills with the ability to meet tight deadlines
- Outstanding interpersonal and stakeholder management skills
- Critical thinking and problem solving skills and the enthusiasm to keep learning and developing
How to write Trust Administrator Resume
Trust Administrator role is responsible for basic, software, database, word, excel, trading, finance, securities, training, security.
To write great resume for trust administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Trust Administrator Resume
The section contact information is important in your trust administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Trust Administrator Resume
The section work experience is an essential part of your trust administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous trust administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular trust administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Trust Administrator resume experience can include:
- Computer skills including, but not limited to, word processing, spread sheet applications, and database management
- Strong cash management and trust accounting experience
- Works collaboratively and demonstrate strong participation in a team environment
- Basic knowledge of accounting principles and good working knowledge of trust computer systems
- Good understanding of the relevant laws of the local jurisdiction
- Wealth Banking experience
Education on a Trust Administrator Resume
Make sure to make education a priority on your trust administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your trust administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Trust Administrator Resume
When listing skills on your trust administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical trust administrator skills:
- Good typing and 10-key skills necessary
- Effective written, verbal, and electronic communication skills
- A positive attitude and effective communication skills
- Good numeracy skills and ability to understand routine documents
- Thorough understanding of clients objectives, identify and provide alternatives, and effectively communicate the potential impact to decision makers
- Work effectively with others and to be perceived by others as a team player
List of Typical Experience For a Trust Administrator Resume
1
Experience For Senior Trust Administrator Resume
- Three or more years’ of experience in a financial services environment with experience in direct client communication
- Prior experience in a financial services environment
- Two or more years’ of experience in a financial services environment with experience in direct client communication
- A strong client focus and excellent attention to detail in your work
- Track record of increasing responsibilities and success in prior roles
2
Experience For Personal Trust Administrator Resume
- Previous CASS work experience preferable
- Good knowledge of relevant trust and company law and fiduciary principles legislation and regulatory requirements
- Good knowledge and application of “Proceeds of Crime Law” and regulatory guidelines
- Experience in Fiduciary Administration
- Experience in client and account management
- Team lead or supervisory experience in the trust or financial services industry
- BA/BS or Work Experience equivalent
3
Experience For Trust Administrator Specialist Resume
- Experience in the legal and commercial aspects of Corporates
- Someone with experience in financial services - knowledge of Loan Administration, Syndicated Loans and/or
- Have demonstrated Community Involvement
- Trust administration experience
- Seven or more years of experience in Trust Administration
- Experience with Microsoft Word and Excel
- One to two years of experience in administrative and client support activities in the financial services industry
4
Experience For Regional Trust Administrator Mgr Resume
- Experience in trust administration or related field required
- Assist Officers in responding to client queries and referring any matters requiring the exercise of discretionary powers to the discretionary committee
- Monitor Administrative Service Team in order to provide training opportunities
- Maintains an in-depth understanding of compliance, regulatory and departmental policies and procedures
- Provide input concerning administrative assistant's performance reviews
- Promote business development through personal contacts, relationships in the professional community and existing clients
5
Experience For Wealth Division Trust Administrator Resume
- Responsible for processing routine to moderately complex transactions or reconcilements
- Assist with scanning and department projects as needed
- Handle inquiries from clients, attorneys and other affiliated entities servicing trust relationships
- Knowledge of or willingness to learn banking-related software such as PC Mobius, Metavante, Advantage and BLUE360
- Represent the organization in business activities with clients, beneficiaries, and outside professionals relating to client accounts
- Interact with management and senior client personnel on matters requiring coordination across organizational lines
- Resolve problems, provides clients with information and assistance regarding trust administration, investment management, account statements, and taxes
- Teamwork and partnering
6
Experience For CT Trust Administrator Resume
- Complete power to adjust calculations
- Research rights of withdrawal, unitrust
- Cancel statements, payments, fees, etc
- Conversant with MPF/ORSO Ordinance and Regulations as well as related guidelines and codes
- Responsible for improving client satisfaction through periodic contact, analysis of clients’ problems and concerns and assistance to clients with their financial needs
- Assemble information regarding assets in new accounts (including research into the tax costs) and ensure the preparation of the opening inventory/Record of Trust/compliance documents are completed with accuracy
7
Experience For CT Senior Trust Administrator Resume
- Prepare routine correspondence and documentation, including draft documentation in respect of matters that policy requires to be submitted to the Discretionary Powers Committee and correspondence concerning beneficiary/court approval of fees and statements
- Maintain daily surveillance over cash positions and provide reports for any cash positions that require remedial attention. Create/input accurate and timely accounting entries for payments to third parties, realization of assets, fee collection, referring all unusual items for further action as required
- Provide effective back-up in the absence of the Trust Officer by demonstrating a detailed knowledge of the accounts and responding to the clients and beneficiaries needs in a timely manner, referring matters to other resources where appropriate
- Assists with the maintenance of the company’s policies, procedures and internal controls and in fulfilling its obligations through commitment to both internal and external auditors
- The position requires that the individual demonstrate a strong attention to detail, desire for excellence and a conscientious approach
8
Experience For Trainee Trust Administrator Resume
- Good communication skills with the ability to build relationships with all levels of employee (such as Relationship Managers, Client Service Managers, Transaction Managers, Workflow Specialists, Team Leaders, internal shared service partners) and with internal and external clients
- Previous office administration experience required
- Provide effective back-up in the absence of the Trust Officer by demonstrating a detailed knowledge of the accounts and responding to the clients beneficiaries needs in a timely manner, referring matters to other resources where appropriate
- Work with internal departments, Legal, Tax, Compliance, Special Assets, etc… as needed to ensure proper documentation and compliance
- Directs receipts of account tenants’ rents and security deposits per terms of leases. Maintains rent rolls, corresponds with tenants, and report rent receipts to Officer and SAA
- Work with clients and their professional advisors to ensure FTCC's Estate Planning service exceeds expectations
9
Experience For Institutional Trust Administrator Affiliate Services Resume
- Prepare and maintain estate planning files to a high standard of accuracy and completeness
- Assist in the co-ordination of reviews and production of trustee reports for funds for each year end as necessary
- Document breaches/errors onto the breaches register in a timely and accurate manner and assist in any related follow-up
- Provide cover where necessary for other team members for holidays/sickness
- Assist in preparation for visits from compliance, audit etc… for relevant funds
- Order the publication of information necessary to the Media
- Develop a list of tasks (checklist) in accordance with the obligations of each contract and maintain it updated in case of changes
- Microsoft Office Suite knowledge and Citi internal systems: LATIS, Cosmos, CitiDocs, etc
- Promptly marshals the client’s assets and provides for proper asset management
10
Experience For Fiduciary Trust Administrator Resume
- Partners with and assists officer in recognizing errors and issues, research and resolution of issues, and follow through to ensure client’s satisfaction and to prevent recurrence
- Participate in negotiating / structuring transactions in order to identify and avoid issues that could impact the administration of the transaction prior to execution of agreement, including the participation in the negotiation process for modifications and / or addenda to existing contracts
- Assist with the training and development of members of the administration team where required
- To attend regular meetings with Senior Trust Manager as necessary to discuss administration matters relating to own portfolio
- Sound practical knowledge and understanding of Trust deeds and associated legal documents
- Order the publication of information necessary to the Regulatory Entities and/or Media
- Prepare, review and/or approve initial account reviews as required
- Prepare, review and approve annual account reviews as required
- Maintain current knowledge of banking and investment industry regulations, as well as applicable First Command Bank, First Command Financial Services and department policies and procedures, to ensure ongoing administrative compliance by Wealth Management & Trust Services
List of Typical Skills For a Trust Administrator Resume
1
Skills For Senior Trust Administrator Resume
- Work independently and as a team member, balances multiple responsibilities simultaneously, and demonstrates exceptional time-management skills
- Define skills and technical knowledge that are essential for the Job holder to have
- Positive attitude with the ability to effectively manage change in an ambiguous environment
- Developing and maintaining good relationships with new and existing clients
- The ability to quickly identify and escalate problems, possess strong decision-making
- Experience in IBS, SEI, and Estate Val software. (or bank core system and other trust accounting system)
- Related experience in trust and IRA account administration
- Trust system experience Intermediate professional role
2
Skills For Personal Trust Administrator Resume
- Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word and Excel) or similar software
- Diverse trust system experience
- Investment-related experience, preferably in unit trusts or with pension fund industry
- Professional demeanor coupled with a strong work ethic
- Be familiar with administration activities in line with current laws, regulations and good practice
- Experience in Bankway, SEI, and Estate Val software
- Managing company risk by monitoring trust activity and ensuring policy and procedures are followed
- Assisting Trust Officers with managing client expectations around trust distributions and the trust intent
3
Skills For Trust Administrator Specialist Resume
- Understanding the liabilities associated with the bank acting as a fiduciary for individuals or entities
- Working knowledge of Microsoft packages including Excel, Outlook, and Word
- Ensuring accurate book entry for the period, and meeting client expectations
- Administering a designated portfolio of complex client cases including an independent review process
- Assisting in the training, motivation and development of staff in all aspects of trust and work
4
Skills For Regional Trust Administrator Mgr Resume
- Liaising with investment advisors, asset managers, bankers and third parties regarding client affairs
- Monitoring assets held in trust and working to deadlines
- Calculating trust tax liabilities (inheritance tax, capital gains tax, income tax) and preparing tax certificates
- Working for one of the most successful community focused banks in the U. S
- Working knowledge of Trust and estate administration
- Understanding and application of the Income and Principal Act, the Uniform Prudent Investor Act as well as state and federal regulations
5
Skills For Wealth Division Trust Administrator Resume
- Working towards a Professional Designation such as a CTFA or a CFP
- Deputizing in the absence of the Trust Manager
- Ensuring that the policy and procedures of TMF are adhered to at all times
- Maintaining a high level of industry knowledge in order to provide swift solutions for a variety of queries
- Ensuring all requirements are met and the bank's regulations are adhered to
- Logical approach to problem solving taking ownership and offering practical solutions
- General understanding of global tax practice effecting the industry including UK and US tax legislation, FATCA and CRS
- Support the Trust Officers in opening and closing accounts for clients, including preparation of checklists
- This level requires having at least one of the following
6
Skills For CT Trust Administrator Resume
- Proactively pursues continuous learning and expanding knowledge
- Be responsible for complete administration of assigned accounts specializing in one of the following areas: trusts, estates, or agencies
- Independently administer and manage the agreements end-to end, coordinating with all involved in the transaction including External and Internal Parties
- Monitor account transactions, including daily review and correction of overdrafts, automatic deposits and weekly review of standing remittances
- Maintain complete records, including supporting documentation for discretionary distribution and payments
- Maintain complete records, including supporting documentation, for accounts, discretionary distributions and payments
7
Skills For CT Senior Trust Administrator Resume
- Responsible for keying revenue check detail transactions, tracking workflow, and error review
- Review and prepare various reports, including monthly fee reports, in order to monitoring fees for budget guidelines
- Establish and maintain a positive working relationship with the Philanthropic Advisory Team
- Respond, in writing, to customer complaints, regulatory agencies, or member of the business community
- Basic knowledge of Trust Accounting principles or willingness to learn
- Interest in finance and building a career within the financial services industry
8
Skills For Trainee Trust Administrator Resume
- Have an understanding of trusts both revocable/irrevocable
- Familiarity with applicable accounting functions, as well as knowledge of Bank services is also required
- Certification or Licensing Requirements
- Proficiency in Microsoft Office and SEI Trust 3000 or similar trust accounting system is required
- Exhibits sound judgment and decision-making abilities
- Basic knowledge of BMO Platinum Banking & Investment Management
- Deal with conflicting demands under pressure
- Initiate and/or approve internal workflows to update name & address records, standing payment instructions and money transfers, such as wires and checks
9
Skills For Institutional Trust Administrator Affiliate Services Resume
- Assist in the preparation of reporting requirements for the Boards of the funds as necessary
- Complete daily review of output from automated compliance monitoring system where applicable and assist with any rule changes or new fund launches
- Complete cash monitoring and reconciliation reviews
- Ensure all monthly client compliance reporting is prepared and sent to the client within the deadlines set
- Ensure due compliance as defined in the contracts and required by law in the country of where service is being provided
- Enters pending trade orders Raises cash for distributions Enters check/wire requests Submits ACH transfer instructions
10
Skills For Fiduciary Trust Administrator Resume
- Analysis and interpret risk monitoring and process review of the Affiliate Relationships
- Supports assigned Trust Officer/s in the administration of a book of trust accounts; interacts in an ongoing relationship
- Assists with account administration functions to ensure client satisfaction (both Trust and FA), i.e. account opening and
- Open and close accounts for clients, including preparation of checklists
- Reviews/studies plan documents to gain a full understanding of plan provisions
- Consults with Relationship Managers regarding more complex issues
List of Typical Responsibilities For a Trust Administrator Resume
1
Responsibilities For Senior Trust Administrator Resume
- Develop administrative policies and procedures; review existing administrative policies and procedures on a regular basis and make recommendations for updates and changes as needed
- Effectively speak and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization
- Working knowledge of asset management and administrative procedures
- Complete all mandatory compliance training; and
- Responsible for improving client satisfaction through periodic contact, analysis of clients’ problems and concerns
- Work with internal auditors, Office of the Comptroller of the Currency and other regulatory agencies as needed
- Administer the firm’s client relationship management software program (Salesforce)
2
Responsibilities For Personal Trust Administrator Resume
- To adhere to agreed service levels and wherever possible, exceed client’s expectations
- Prepare, review and present initial account reviews as required
- Preparation of monthly investor reports to ensure compliance with portfolio composition tests, whilst also
- Ensures that the appropriate accountings are provided to parties associated with the Trust Administrator’s clients
- Supports assigned Trust Relationship Manager in the administration of trust accounts
3
Responsibilities For Trust Administrator Specialist Resume
- Performs daily account activity
- Coordinate and administer trust accounts for various clients in a support role
- Prepare annual administrative account review
- Maintain client contacts and work with Administrative Assistant to keep CRM up to date
- Prepare discretionary distribution memoranda for review by Trust Officer
- Report to Manager on a regular basis in agreed formats on all appropriate administration issues
- Commercial and fiduciary risk awareness
- Works with the Portfolio Management Group to ensure that all accounts are invested with appropriate asset allocation
4
Responsibilities For Regional Trust Administrator Mgr Resume
- Advanced proficiency in Microsoft Office products (Outlook, Word, Excel, Power Point and Access)
- Ensure that fees for all assigned client relationships are billed accurately and collected in a timely manner to assist in meeting departmental revenue objectives
- Participate/lead special projects or team assignments to improve efficiencies, achieve greater quality standards and enhance service levels within the department and throughout the Bank
- Acts as liaison between clients, officers and other ISG support units in researching/responding to requests for information (e.g. knowledge and understanding of documents to handle discretionary distributions, tax planning, trust funding, trust termination, etc.)
- Accomplishes day-to-day account administration activities, including, but not limited to, having the responsibility of daily reports, account set-ups, deposits and withdrawals of cash and assets, and requesting investment trades. Prepares various memos, reports, budgets, and internal and external correspondence, as appropriate
- Partners with and assists officer in recognizing issues and errors, research and resolution of issues, and follow through to ensure client’s satisfaction and to prevent recurrence
- Keeps informed of current bank policies and procedures, federal laws and regulations, etc., by attending and participating in Personal Trust monthly meetings and through the use of TPROC, TPOL, RegU and Blueflash
- Provides one-time consultations to clients as appropriate for the client situation
- Participate in the business development process as needed with prospective clients to deepen relationships and determine appropriate advice solution
5
Responsibilities For Wealth Division Trust Administrator Resume
- Conducts required reviews of trust accounts to ensure compliance with the terms of the trust document and all applicable laws, regulations, and internal policies
- Utilizes department tools and technology to provide the optimal client experience
- Continuously identifies process improvement opportunities along with business solutions
- Certified Trust and Financial Advisor (CTFA) designation (or ability to obtain within 1 year of assuming position) or Certified Financial Planner designation required
- Administer assigned accounts in accordance with bank policy and within the parameters of the account document
- Coordinate account activities concerning investments, taxes, legal and accounting so that support and other TIG units can accomplish their responsibilities with accuracy and efficiency
6
Responsibilities For CT Trust Administrator Resume
- Monitor cash requirements in account to ensure no overdrafts occur
- Properly document the account file to ensure accurate actions have been taken
- Work closely with supervisor to improve productivity and develop the ability to administer more complex accounts
- Contact and correspond with beneficiaries/principals and other interested individuals involved in the assigned accounts pursuant to the guidelines established
- Meet with beneficiaries/principals, attorneys or other professionals as required
- Complete annual investment and administrative reviews
- Advise supervisor of any unusual or complicated administrative procedures
- Receive discretionary distribution requests from beneficiaries of irrevocable trusts and produce documentation for submission to the Discretionary Sub-Committee
7
Responsibilities For CT Senior Trust Administrator Resume
- Work closely with administrative assistant to insure efficient administration of assigned accounts
- Assist Portfolio Managers on daily investment strategies, coordinate incoming data from affiliates and correspond with administrators; compile investment and research material/information, and maintain current activity on accounts set up in Advent
- Execute orders for purchase and sales of securities by calling brokers and accepting appropriate bids/offers and finding suitable corporation/agencies/municipals securities for purchase
- Preparation of client meeting reports including regular meetings, proposals, PowerPoint presentations for seminars, Trust Board, Affiliate meetings, and retired directors, etc
- Works on cash and trade deals
- Processes debt service payments
8
Responsibilities For Trainee Trust Administrator Resume
- Monitors compliance and client service and communication
- Possesses the ability to coordinate with all internal shared service partners, business managers, and external parties
- Management of a small portfolio of clients with trusts and management companies
- Ensure the timely and efficient delivery of service
- Monitor all legislative developments in the BVI and all relevant developments in the offshore industry
- Apply terms of the legislation to procedures and ensure compliance with such legislation in the Trust Department
- Provide guidance to client base on legislative developments
9
Responsibilities For Institutional Trust Administrator Affiliate Services Resume
- Maintain client contacts to keep CRM up to date
- Other - Responsible for various ad hoc projects and miscellaneous tasks. Interacts with individuals across multiple departments including Corporate Legal, Corporate Governance, Tax, Accounting, Financial Reporting, Audit and HR as well with individuals from various external organizations
- Track, review, print and mail division orders
- Maintain data in workflow for audit purposes
- Assist the Trust Officers on day-to-day administration activities for personal trust, estates and agency accounts as assigned, following guidelines and company policies and procedures
- Prepare account review packets for account openings and closings under supervision of a Senior Trust Officer
- Place the department‘s investment trade request on the system in order for the Investment area to transact the trades
- Process receipts and disbursements and complete account maintenance
- Prepare annual guardianship accounts and revisions, discretionary distribution requests, bill payments and required maintenance on accounts
10
Responsibilities For Fiduciary Trust Administrator Resume
- Support various committees within Trust as required for minutes and or projects related to the committee
- Meet with clients in person, via telephone, or written correspondence to resolve inquires / problems / concerns
- Maintain current knowledge of trust and investment products/services
- Assist in review of fiduciary income taxes
- Operate basic office equipment; MS Office, fax, phone. Proficient reading, writing, and grammar skills; proficient analytical and mathematical skills; proficient communicative and interpersonal relations skills
- Proactively, maintain timely written, verbal, and electronic communication with the Officers and external contacts, where required
- Assist Officers to ensure all trust administration is carried out in accordance with the terms of governing document, relevant legislation, client needs, company policy, and department objectives
- Portfolio Management –Efficient execution of administrative tasks related to client portfolios. Other activities, including preliminary research for inquiries received; investigations; and participating in intra and inter-departmental meetings as requested; participation on committees encouraged
- Organizational Skills – Support Trust Officers by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity
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