Administrative Office Manager Resume Sample
Mylene Labadie
28431 Dibbert Street,
Philadelphia,
PA
+1 (555) 827 5115
Work Experience
Administrative Office Manager
02/2018
-
PRESENT
Houston, TX
- (7) FTE’s Main Office: (2) Senior Administrative Assistants, (4) Administrative Assistants, and (1) Receptionist
- (5) FTE’s, Materials Management/Consult Services: (1) Administrative Supervisor, and (4) Materials Management/Consult Service clerks
- (4) FTE’s, Vice Chair, Anatomic Pathology Office: (1) Administrative Supervisor, and (3) Administrative Assistants
- (5) FTE’s, Medical Research Building (MRB), 7th Floor: (5) Senior Administrative Assistants
- (5) FTE’s, Division/Clinical Service Administrative Assistants: (1) Senior Administrative Assistants, and (1) Administrative Assistant, Hematopathology; (1) Senior Administrative Assistant, Neuropathology; (1) Administrative Assistant, Dermatopathology; (1) Administrative Assistant, GYN Pathology
- Resolve problems and complaints concerning functioning of the administrative office
- Recruit, interview, hire, train, supervise, evaluate, and monitor permanent and temporary employees as necessary
- Act as the Terminal Security Officer for ACOMS (Department of Corrections) which includes collecting the names, phone numbers, and addresses for court employee that supervisor, ACA, or RCTA identifies as needing access to ACOMS. Work with the Department of Corrections to set up accounts for employees. Maintain a spreadsheet with all active users
- Assist with meetings, training, teleconferences, and conferences, including scheduling, preparing agendas, contacting participants, arranging travel, copying and distributing materials, calendars, name badges, place cards, etc. Schedule Snowden Building conference rooms and Training Center as requested
Administrative Office Manager
11/2014
-
11/2017
Boston, MA
- Keep emergency folders for the building up to date and act as the group leader for Snowden Building evacuations
- Communicate effectively, both orally and in writing, with internal and external customers
- Interpret and apply rules, instructions, and complex written materials
- Manage all local office administrative functions, including recruitment, orientation, training, development, day-to-day management and mentoring for administrative staff
- Launch a working team to review and redesign existing hiring and onboarding criteria and processes to implement best practices and deliver early and sustained high performance and retention
- Promote a culture of high performance, continuous improvement, and apprenticeship that values learning and a commitment to quality. Ensure staff members receive timely and appropriate training and development at all levels of tenure
- Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, monitor results and conduct annual performance appraisals in partnership with the OMD and Partners
Education
Antioch University McGregor
2009 - 2014
Bachelor's Degree in Management
Professional Skills
- Results Orientation: Experience setting priorities and utilizing follow-up skills, ensuring deadlines and desired outcomes are achieved
- Demonstrates strong skills in MS Office suite of programs
- Manage confidentially without exception; earn credibility by demonstrating the ability to achieve results, and exhibit strong operational skills
- Related experience, including 5+ years previous experience managing large office building maintenance and repair
- Two years of call center experience OR experience providing customer service via telephone
- Effective oral and written communication skills in both English and Mandarin Chinese
- Demonstrates an ability to function independently to prioritize, organize and meet deadlines
How to write Administrative Office Manager Resume
Administrative Office Manager role is responsible for access, excel, microsoft, procurement, credit, training, integration, database, purchasing, security.
To write great resume for administrative office manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Administrative Office Manager Resume
The section contact information is important in your administrative office manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Administrative Office Manager Resume
The section work experience is an essential part of your administrative office manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous administrative office manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular administrative office manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Administrative Office Manager resume experience can include:
- Uses knowledge and experience to offer leadership and solutions for staff members
- Demonstrates knowledge of company products and programs in order to facilitate appropriate interactions
- Demonstrates attention to details and concern for their impact
- Organize, prioritize and manage a large number of projects and diversified work groups
- Demonstrates ability to communicate across all levels of the Company
- Five years of Human Resources support or office management experience
Education on an Administrative Office Manager Resume
Make sure to make education a priority on your administrative office manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your administrative office manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Administrative Office Manager Resume
When listing skills on your administrative office manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical administrative office manager skills:
- Effectively use Microsoft Office Suite applications, case management systems, and data bases
- Effectively use Microsoft Office Suite applications, case management systems, and databases
- Experience in an office environment with a broad range of administrative experience
- Judgment & Decision Making: Experience appropriately using judgment in evaluating potential consequences when making decisions that affect multiple parties
- Intermediate experience using desktop software (i.e., MS Office suite or related)
- Accountability: Experience taking responsibility for self and decisions
List of Typical Experience For an Administrative Office Manager Resume
1
Experience For Administrative Office Manager Resume
- Create ongoing leadership and mentoring opportunities for seasoned administrative staff to enhance long-term job satisfaction and leverage experience to develop less experienced staff
- Organize, set priorities, and coordinate a variety of administrative functions
- Administrative processes, policies, and procedures such as personnel, purchasing and inventory, and financial monitoring
- Proficiency in using software programs
- Conduct administrative staff meetings to ensure communication, re-enforce teamwork, and implement best practice opportunities
- Update business development database and prepare reports for review
2
Experience For Administrative Office Manager Resume
- Expense report for Cambridge-based VPs
- Supervise administrative support personnel and take responsibility for all office administrative operations
- Coordinate arrangements for temporary resources as needed
- Ensure compliance with corporate, local and national guidelines and regulations (eg. corporate provincial licenses, health & safety, WSIB, environmental initiatives, QAQC & filing, etc.), acting as external point-of-contact and internal committee member as required
- Liaise with corporate Real Estate regarding office moves, renovations and physical changes and needs; i.e. manage opening of new offices; lead process to review leasing arrangements and recommend changes based on real estate requirements; manage and administer alteration/modifications to existing facilities
- Direct and coordinate, through a staff of skilled, semiskilled and unskilled trade personnel, activities concerned with the operation, mailroom, security, physical maintenance and construction of buildings and grounds
- Manage and coordinate office space and furniture requirements (eg. for employees who join, move, leave, etc.)
- Review ergonomic requirements and partner with HR and management to recommend solutions
3
Experience For Administrative Office Manager Resume
- Oversee offsite storage requirements and compliance
- Contribute to a team effort and accomplish related results as needed
- Maintain credit card and bank statements
- Answer phones and maintain client relationships as needed
- Order supplies, train staff, and set up IT stations
- Answers and transfers telephone calls
- Sorts and distributes faxes and mail
- Receives visitors and prepares conference rooms when needed
- Maintains and places service calls for photocopiers and other general use equipment
4
Experience For Administrative Office Manager Resume
- Maintains office and kitchen supply inventory
- Assists with staff and client lunches (as needed)
- Types cover letter, memos, fax transmittals, and other documents
- Provide administrative support to Business Development activities and some back-office support of market, CRM coordination and management to support field sales activities
- Plans and executes special projects (receptions, off-site meetings, WX-sponsored conferences)
- Possess the ability to train and mentor staff and apply knowledge to achieve the department’s goals; and
- Receives instruction on tasks initially and is able to determine course of action required
5
Experience For Administrative Office Manager Resume
- Troubleshoot issues and use resources to find solutions
- Positive attitude and an ability to take direction as well as work semi-independently
- 3-5 professional references with current telephone numbers
- Organization development; and
- – Technology Support
6
Experience For Administrative Office Manager Resume
- Health & Safety certification
- 3-5 professional references with name, title and current telephone numbers
- Customer Service: Experience appropriately and professionally identifying, understanding, and resolving customer service issues to promote customer confidence and protect business interests
- Talent Management: Demonstrated experience in maximizing the skills and talents of team members through delegation, coaching, training, etc. to meet & exceed performance expectations
- Transformer of Government: Demonstrated experience in offering enhancements or improvements to established business procedures that enhance organizational effectiveness
- Conduct training & presentations
7
Experience For Administrative Office Manager Resume
- Microsoft Office: Ability to use Office suite at a proficient level (Excel: create spreadsheets & formulas); can perform advanced functions in Word and Power Point
- Four years of clerical/administrative experience supporting mid-level and/or senior-level management
- Multi-task between different computer applications
- Set goals with defined milestones to measure progress
- 3-5 professional references with names, titles, and current telephone numbers
- Lift up to 30+ pounds required
- Use computer information systems, standard and specialized office software, and database applications
8
Experience For Administrative Office Manager Resume
- Take ownership and responsibility for smooth and successful office operations
- Communication between all lines of management and staff
- Monitor office supplies and place orders for needed supplies
- Monitor office equipment: postage meter, fax and copy machine
- Organize meetings including Quarterly Meetings: post notices, keep attendance logs and minutes, order and set up lunch and/or refreshments as required; coordinate monthly birthday recognition
9
Experience For Administrative Office Manager Resume
- Supervisory techniques; and
- Law office management
- – General
- A writing sample no more than two pages in length to describe your experience in the following areas: a) Law office and other management; b) Supervision, coaching and training staff; c) Planning, managing and implementing budgets; d) Policy development and implementation; and e) Planning for, purchasing and deployment of office supplies and equipment
List of Typical Skills For an Administrative Office Manager Resume
1
Skills For Administrative Office Manager Resume
- Coordinate travel schedules, both domestic and international, preparing a detailed itinerary prior to departure
- Teamwork and Cooperation: Experience successfully working with and in multiple teams to achieve business-related goals and improve work dynamics
- Strong ability to multi-task and take initiative
- Explains practices, procedures and policies in order to ensure operational effectiveness
- Demonstrated proficiency in various business processes and Microsoft Word, Excel, PowerPoint and Outlook
- Ensures all aspects of meeting planning are covered, including IT, catering, office supplies
- Perform administrative functions, such as filing, scheduling, answering phones, faxing,..
2
Skills For Administrative Office Manager Resume
- Coordinates logistics for all training events within the region, including travel, venue selection, and lodging
- Interacts with building management on housekeeping services and other building related matters
- Maintain daily schedules including internal meetings, conference calls involving multiple time zones, setting video conferences, and client meetings
- Management principles and practices, including training and supervision
- Budge planning, monitoring, and implementation
- Budget planning, monitoring, and implementation
- Plans travel for incoming and outgoing staff
3
Skills For Administrative Office Manager Resume
- Manage phone system, answer incoming calls, transfer calls, use paging system, and assist with overflow of calls
- Manage incoming and outgoing mail; distribute inter-office mail
- List of at least three (3) professional references, with current contact information, including email address and cell phone numbers
- Serve as a resource for office – lead knowledge sharing efforts
- Play role internally in training and development of others
- Coordinates the scheduling of meetings and conferences within the office space as well as external client meetings
- Handle client calls and follow up with billing inquiries
4
Skills For Administrative Office Manager Resume
- Ensures all meeting logistics are covered
- Assists with writing, preparation and distribution of various WuXi newsletters
- Supports logistics planning for conferences and trade shows in conjunction with the Corporate Development and Corporate Communications Departments
- Assists with budget preparation and tracking of expenses
- Provides support to staff who use the office including Business Development, Project Management and Senior Staff Members
5
Skills For Administrative Office Manager Resume
- Prepares letters, reports, and packages for mailing via various carriers
- Mentor and develop staff on a day-to-day basis using a supportive and collaborative approach
- Strategic planning; and
- Self-motivated to providing exceptional customer service
- Understands the importance of confidentiality in all circumstances
- Able to communicate cross culturally to ensure successful outcomes
- Able to communicate with internal staff and external clients and potential clients with professionalism
- Warm, friendly, and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships
- Paralegal and legal secretary practices, policies and procedures
6
Skills For Administrative Office Manager Resume
- Review information and determine path of action
- Knows how to approach problems and provide solutions
- Uses resources with a view to efficiency and cost management
- Develop and implement long and short range plans
- Train subordinates on office and court procedures; and
- Support and coach first line supervisors
- Empower employees to contribute their knowledge, creativity, and expertise to further the Division's mission of providing excellent, ethical, and professional legal services
- Build and support a diverse, inclusive, and collaborative work environment
7
Skills For Administrative Office Manager Resume
- Solicit, respond to, and incorporate employee feedback
- Provide, receive and respond to feedback from work groups, individuals, stakeholders and the client
- Train employees on office and court procedures
- Develop and implement long and short range plans and incorporate those plans into budget; procedures, and projects
- Work independently and as a member of a team; and
8
Skills For Administrative Office Manager Resume
- Effectively use Microsoft Office suite applications, case management systems, and databases, with particular emphasis on Microsoft Excel, including data analysis and pivot tables
- Develop, monitor, and implement a budget
- Train subordinates on office and court procedures
- Work with minimal instruction on most projects
- Take responsibility for projects and actions
- Sees deviations and reports them to supervisor
- Trouble shoot and determine solutions to issues
- Constantly look to improve methodologies in the operations and customer service process to enable Korn Ferry to deliver the highest possible quality to our clients
- Demonstrate continued professional development
9
Skills For Administrative Office Manager Resume
- Experience in a GLP environment desirable
- Meet monthly with the Chief and Assistant Chief of Police to review and direct the department’s budgets and grants
- Supports and coordinates the overall operation of the region and its leadership team through administrative and office management responsibilities
- Supports Region Staff, Area Managers and approximately 125 stores with administrative, office support services, and operational tasks including but not limited to the following
- Strategically approach detailed meeting and travel plans, itineraries, agendas, and compiling documents (letters, memos, e-mails, etc.)
- Serve as the central point of contact for the planning and coordination of the Region’s activities and create win-win situations for maximizing leadership time, including preparation of relevant meeting documents and briefing material
- Assists Regional Manager with managing region office expenses and performing AP and expense control
10
Skills For Administrative Office Manager Resume
- Work cross-functionally to receive, distribute and direct teammate, corporate and vender inquiries to the appropriate channel
- Communicate concisely on decisions and initiatives to stores and other leaders, while providing assistance and follow-up on policies, procedures, and projects to multiple areas and stores
- Be comfortable moving at a rapid pace alongside entrepreneurial leaders while maintaining a laser-focus on the best use of time
- Capacity to build trust with diverse individuals
- Balanced blend of accountability, humility, and authority
- Apply discretion within established operational boundaries and procedures
- Collaborates with employees across all functions to support the execution of decisions
- Ensures efficient operations of the office
- Provides administrative support to all staff members
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