Applications Support Engineer Resume Sample
Mervin Huels
383 Medhurst Rue,
Phoenix,
AZ
+1 (555) 609 2370
Work Experience
Senior Applications Support Engineer
01/2016
-
PRESENT
Houston, TX
- Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems
- Prior field experience supporting customers using sequencing or array technologies is ideal
- Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
- A good working knowledge of SQL databases
- Core competency with Windows Server 2012 environments
- Any Systems Administration experience
- Experience of working with/supporting Internet technologies and Cloud
- Any experience with BMC ADDM and Truesight, CyberArc and any Secure CMDB (or any similar tooling)
Applications Support Engineer
04/2013
-
11/2015
Boston, MA
- Bring up issues a timely according to Standard Operating Procedures
- Demonstrate internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Build new knowledgebase articles to bring together new learning’s for reuse throughout the organization
- Deep understanding of Server PC Architecture
- Experience with desktop virtualization products/solutions
- Experience Solving problems 3rd party application integration
- Solid skills fixing complex desktop deployments
- Authority level in Microsoft Windows Management
Onsite Applications & Support Engineer
07/2006
-
03/2013
Boston, MA
- Active Directory and GPO implementation
- Sysprep, OS imaging, and automated deployment tools
- Work experience of 5+ Years in Technical domain
- Aircraft Maintenance, Repair and Overhaul (MRO)
- Asset Management including Aircraft Rotables
- Respond to assigned tasks/tickets according to priority and with minimal guidance
- Troubleshoot software issues in a wide variety of applications
- Participate in software implementation projects as a technical resource
- Monitor incoming issues and problem tickets to resolve application and software issues
Education
University of Wisconsin-Richland
2001 - 2006
Engineer's Degree in Computer Science
Professional Skills
- Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions
- Advanced troubleshooting skills to effectively identify criticality and impact of an issue in a production environment
- Self-directed, excellent analytical and troubleshooting skills
- Outstanding problem solving and interpersonal skills especially dealing with customers face-to-face
- Configuration skills in setting up mail clients e.g. Outlook, Lotus Notes, Zimbra etc
- Proven experience in presenting ideas to different teams
- Strong experience working in an applications production support/application development environment
How to write Applications Support Engineer Resume
Applications Support Engineer role is responsible for troubleshooting, communications, trading, finance, training, integration, database, security, telecommunications, java.
To write great resume for applications support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Applications Support Engineer Resume
The section contact information is important in your applications support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Applications Support Engineer Resume
The section work experience is an essential part of your applications support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous applications support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular applications support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Applications Support Engineer resume experience can include:
- Be able to converse effectively with all levels of the Project team regarding aspects of SPP&ID development and use
- Triaging, categorizing, and prioritizing issues reported by customers & partners
- Evaluating surgical sites prior to installing the robot and software
- Supporting both software and mechanical development teams in the validation and verification testing of new products
- Trading floor experience
- Sound understanding of marketing principles and experience of developing marketing reports to support senior management decision making
Education on an Applications Support Engineer Resume
Make sure to make education a priority on your applications support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your applications support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Applications Support Engineer Resume
When listing skills on your applications support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical applications support engineer skills:
- Well developed communications Skills, both oral and witten and a good listener
- Excellent communication, and time management skills
- Project management or project coordination skills
- Statistical analysis, gap analysis, and risk mitigation skills
- Ideally have intermediate/advanced level Excel/PowerPoint skills
- Japanese language skills both written and verbal
List of Typical Experience For an Applications Support Engineer Resume
1
Experience For Collaborative Applications Support Engineer Resume
- 1 – 2 years’ experience of MS SQL experience
- Experience installing, configuring, and troubleshooting internal software applications
- Experience in developing applications and operating/maintaining high end MS equipment such as Orbitrap or Orbitrap Hybrid systems, NMR/FTMS or MRI systems
- Experience developing and installing software
- Experience troubleshooting enterprise networking issues
- Experience using MSSQL to troubleshoot issues
- Experience in public sector desired
2
Experience For Senior Applications Support Engineer Resume
- With web technologies with a strong focus on Web application servers (java and .net)
- Reviews product documentation prior to new releases
- Reviews and updates “run books” and completes knowledge transfer prior to all production implementation
- Experience in web/ application development
- Basic systems administration experience with UNIX/Linux or MS Windows Server (MCSE)
- Assisting with the release of new products into the market place by preparing customer facing product documentation such as training materials and user guides
- Supporting Linux based systems
- Training neurosurgeons on the use of the robot, software and associated equipment
3
Experience For Onsite Applications & Support Engineer Resume
- Performing preventive maintenance on the robot, software and associated equipment
- Computer Science, Computer / Electrical Engineering, Industrial and Systems Engineering, Mechanical Engineering, Aerospace Engineering
- SOAP and Web Services – nice to have: basic understanding of locating and invoking remote Web Services (UDDI, SOAP)
- Perform demonstrations and conduct feasibility tests to characterize customer samples with appropriate data analysis, report authoring and presenting
- Participation in conferences and tradeshows, including presenting technical papers
- Collaborate across functional groups, including product management, engineering, sales and service, to provide customer and industry insights
4
Experience For Fusion Applications Support Engineer Business Intelligence Resume
- Provide high level energy analysis support services and understanding for industry energy modeling and analysis tools
- Responsible for ensuring internal and external customer satisfaction by providing product and application support beyond the published manuals
- Provide 24/7 on-call support on rotating schedule including specific designated systems
- Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
- Ensures production environment is functioning at all times through application alert monitoring
- Maintain and support operating systems/ server infrastructure hosting core applications
- Follow defined procedures to manage the release of application updates from development into production, including testing and change control
- Have a clear understanding of network, database management and operating systems
5
Experience For SPP & ID Applications Support Engineer Resume
- Responsible for maintaining and supporting the TD AMERITRADE production applications environment
- Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues
- Follow documented communication procedures and guidelines answering and resolving application request
- Contribute to team effort by accomplishing related results and working closely with the team lead and Applications Support Engineers in Sunnyvale
- Performs preventive maintenance, including the installation of service packs, patches, hot fixes, etc
6
Experience For Software Engineer Lead-ci-cd Applications Support Engineer Resume
- Be fully conversant with all aspects of application configuration and ongoing Project support
- Continually assess development and improvement opportunities with regard to SPP&ID including integration with other applications
- Willingness to learn Unix shell and Perl scripting within the first 6 months of hire
- Develop and deliver customer training programs in the form of hands-on laboratory sessions, lectures, application notes and tutorial videos
- Give technical presentations during sales calls with the sales representatives
- Provide post sales training in the form of hands-on sessions, lectures, applications notes and recorded videos
- Participate in business support through reporting
- Onsite and offsite product training and familiarisation
- Full clean driving licence and a willingness to travel at short notice both within the UK and Ireland. Occasional overseas travel required
7
Experience For Data Services Applications Support Engineer Resume
- Develop tools to support Distributors, Manufacturers Representatives, Contractors, and Engineers with design, optimization, installation and bidding
- Assist in project development by providing alternate equipment selections and options
- Focus on service restoration and reducing Mean Time To Restoration (MTTR)
- Supports the IT department’s operational, failure/recovery and performance testing in both the test and production environments
- Performs technical support for maintenance of business and ongoing project implementations
- Develops corresponding operations and support procedures for application operations
8
Experience For Enterprise Applications Support Engineer Resume
- Updates application administration and training documentation
- Responds to monitoring alerts to quickly identify trouble source and implement resolution to avoid or reduce duration of an outage
- Conducts root cause analysis and service disruption reporting
- Liaise with third party support teams regarding assigned issues, and escalate where necessary
- To apply the relevant management systems, procedures and policies relating to risk management, health and safety, information security and business continuity
- Working within a support environment
- Help reduce the team’s average MTTR time by following ITIL Incident Management frameworks
- Communicate with Customer Care Representatives, Field Installation Technicians and Field Sales on resolving escalated technical problems and issues
- Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners
9
Experience For Fusion Applications Support Engineer Provisioning Area Resume
- Pro-actively improving the quality of systems and service, and increase business value
- Proactive and pre-emptive monitoring and remediation of the applications capacity requirements
- Smooth on-boarding and guidance of new users of the applications
- Unix System Administration and troubleshooting
- Windows System Administration and troubleshooting
- Shell scripting (bash, ksh, perl, or python)
- Application and system performance tuning (key configuration parameters, version features, and platform specific technology limitations)
10
Experience For NDG Headworn Device Applications Support Engineer Resume
- Robotic Process Automation knowledge, including tools such as Kapow, UIPath, BluePrism
- Level 1 trading floor support
- Ideally some exposure to managing diverse and complex technology related projects
- Manage application updates including security patches and enhancements
- Assist during crisis calls, production escalations, and resolve application and system outages
- Manage large amounts of incoming tickets
List of Typical Skills For an Applications Support Engineer Resume
1
Skills For Collaborative Applications Support Engineer Resume
- Interpersonal skills to influence others at all levels the organization
- Written and verbal skills to ensure all work is accurately documented
- Configuration skills in popular mail systems such as Exchange, EMWAC IMS, sendmail, etc
- Prior experience with customer application support
- Scripting experience with Python, Perl, Bash
- Java programming & Java development environments; hands-on experience debugging and troubleshooting of Java applications
2
Skills For Senior Applications Support Engineer Resume
- Experience in most Operating Systems including Mac, installations/troubleshooting
- Good working knowledge of computer hardware, operating systems, computer network architecture, routing and protocols, specifically TCP/IP
- Has a a solid understanding of mechanical testing and instrumentation
- Experience debugging issue / incidents using tools such as Dyantrace Appmon/ DTSaaS
- Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system
- Financial Services/Trading Experience
- Experience of providing frontline support for software applications and electromechanical products
3
Skills For Onsite Applications & Support Engineer Resume
- Experience of working in a healthcare environment
- Experience of a product marketing environment
- Experience of working in an online environment with knowledge of relevant web development tools
- Excellent Team Player whilst maintaining an independent perspective
- Experience supporting web and client IT applications
- Experience in Core Java, J2EE technologies, Maven, ANT, Java Spring (or similar technologies / frameworks)
4
Skills For Fusion Applications Support Engineer Business Intelligence Resume
- Experience with CI and CD tools including Git and Jenkins
- 1 – 2 years’ experience of Linux/Unix production environments, networking and security concepts
- Experience in an IT related role or comparable education
- Administrative experience with database software (Oracle 10, 11, 12,Microsoft SQL Server or MySQL)
- Experience building out multi-monitor trading stations
5
Skills For SPP & ID Applications Support Engineer Resume
- Ideally experience in implementing and supporting packaged software solutions, in particular ERP, MRO or Finance packages
- Recent Level 1 application troubleshooting experience
- Experience, with account resets and lockouts
- WebLogic, Apache and Tomcat — Application Server experience/administration, OBPM
- Work experience of 1+ Years in Technical domain
- Demonstrated ability to work with and influence others to meet a common goal
- Demonstrated ability to quickly learn and adapt to new technologies and programming tools
- Experience working in an applications production support/application development environment
6
Skills For Software Engineer Lead-ci-cd Applications Support Engineer Resume
- Recent Mid-level SQL experience (MS SQL, Postgres, and Oracle)
- Experience in supporting a portfolio of complex business critical application systems
- Experience with SSRS is required
- Very good working knowledge of the SMTP protocol
- Experience supporting Windows OS (Windows Server 2008-2012R2) and/or Linux/Unix OS (RedHat 6.4-6.7)
- Demonstrated ability to independently write complex SQL statements
7
Skills For Data Services Applications Support Engineer Resume
- Support Experience
- End-user support experience
- Experience with REST principles and various HTTP codes
- Experience with any Hadoop Platform
- Experience with standard Postgres SQL databases and JDBC
- Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale
- Liaising with application development and infrastructure teams targeting on-going development, production activity and release management
8
Skills For Enterprise Applications Support Engineer Resume
- Configuring, securing and troubleshooting email transport related technologies (DNS, SMTP, RPC, POP3, etc.)
- Understanding on API Throttling, Security and traffic management using WSO2
- Networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, FTP, HTTP, SSH, HTTPS, SFTP, FTP analysis and troubleshooting
- Understanding of Windows PC operating systems (7, 8.1, 10)
- Leading meetings and acting as a facilitator along with the ability to logically present and communicate ideas to work groups
- Providing support and troubleshooting advice to customers
- Understanding of various integration patterns and implementation using WSO2
- Creating and maintaining scripts in PERL and bash
- Resolving application or service problems by clarifying the customer’s complaint or request through one-to-one communication (email)
9
Skills For Fusion Applications Support Engineer Provisioning Area Resume
- Supporting customers by phone and through a ticketing system
- Understanding of Windows Server operating systems (2008/2012/ 2016)
- Willing to travel up to 25% at times
- Understanding of C++, Java Script, HTML 5 and Cloud Foundry would be advantageous
- Understanding of MS SharePoint web application platform
- Providing technical advisement and recommendations of the appropriate test solutions to prospective customers
- Servicing and repair of products to a high and professional standard
- Monitoring - Geneos / Splunk
10
Skills For NDG Headworn Device Applications Support Engineer Resume
- Troubleshooting proprietary applications
- Execute and monitor of development of case studies which includes targeting, monitoring, tracking, and publishing the case studies
- Basic understanding of basic networking concepts (ping, ssh, telnet, ftp, traceroute, etc.)
- Problem-solving and troubleshooting performing root cause analysis and remediation of application malfunctions
- Represent Daikin at networking events and seminars including developing relationships with key clients to build long term sales opportunities
- Assists in maintaining and enhancing performance of all new and existing software and applications across the organization
- Toad or similar query tools; Alerting and monitoring systems (Nimsoft)
List of Typical Responsibilities For an Applications Support Engineer Resume
1
Responsibilities For Collaborative Applications Support Engineer Resume
- Microsoft Office knowledge and experience (2010 onwards)
- Strong SMTP knowledge, Mimecast advantages
- Experience with Customer Application Support
- Experience with general Windows and/or Linux/Unix OS support (Windows Server 2008-2012R2, RedHat 6.4-6.7)
- Providing a high standard of customer care
- Capable of operating and liaison at all different levels including managerial, project and technical
2
Responsibilities For Senior Applications Support Engineer Resume
- Coordinate preventative maintenance activities between vendors, IT and the business, including the installation of service packs, patches, and hot fixes
- Field installation and commissioning of our products into hospital clinical practices
- Remain confident in customer facing environments
- Methodical and systematic approach to problem solving
- UNIX shell scripting capability
- Linux, including Ubuntu, Debian Redhat and Centos (Advantageous)
- Knowledge of working within a regulated industry
3
Responsibilities For Onsite Applications & Support Engineer Resume
- Monitor and manage ticket queues across operational teams to ensure that SLA’s are met
- Have the ability to assess Client and contractual requirements in terms of P&ID, and other deliverable production, and translate these into a Project-ready SPP&ID environment
- Be conversant with all potential options for system deployment in respect of Company internal P&ID workshare and 3rd Party management
- Possess an understanding of the underlying database structure such that appropriate deliverable and validation reports can be extracted to support the P&ID, and associated deliverable, development
- Previous technical experience with
- Experience in a business to business client support role
4
Responsibilities For Fusion Applications Support Engineer Business Intelligence Resume
- Install, upgrade, repair, and maintain instrument systems at customer’s premises
- Work independently with little direction and also be a team player
- Effective communication and interpersonal skills, including well-developed listening skills, with the ability to communicate effectively with technical and non-technical teams
- Analytical with a keen eye for detail
- Present information in a simple and logical manner for use at different levels
5
Responsibilities For SPP & ID Applications Support Engineer Resume
- Provide technical expertise to support worldwide technical sales representatives on pre and post sales activities for the Electroforce product line
- Provide application specific test protocol development support for TA ElectroForce customers
- Maintain applications lab facilities
- Domestic and International travel is required (30%)
- Travel by both air and ground carrier. Both domestically and internationally
6
Responsibilities For Software Engineer Lead-ci-cd Applications Support Engineer Resume
- Provide applications support for pre and post sales activities for the Microcalorimetry product line
- Provide technical support for sales representatives
- Perform instrument demonstrations at customer sites and TA Instruments applications laboratories
- Run customer samples and generate technical reports in an effort to close sales as well as contract test services
- Hold Safety as a core value and contribute to the achievement of a Zero Harm and an incident/ injury free environment through active participation in all safety programs relevant to the position
- Provide day-to-day support and oversight, performance management, data backup, system security and problem solving for the RAMCO product
- Develop and maintain technical, system and operational knowledge of the business application
- Provide technical SME support to users on package configuration and user security/ access
- Manage availability of the package and ensure SLAs are met
7
Responsibilities For Data Services Applications Support Engineer Resume
- Collaborate with external organisations, internal technical staff, other Application Support staff and Business System Owners
- Build and maintain a close relationship with external vendors and manage the agreed SLAs
- Manage the Change Management process for modifications to Business Applications and user access
- Be a SME (Subject Matter Expert) and the liaison between users and vendors
- Builds interfaces I manages interface projects between business applications
- Work with different departments to develop a thorough understanding of the business processes and business requirements in order to facilitate the implementation of systems
- Translate business requirements into working IT documents including functional requirements, functional design, and technical design, as applicable
- Mentor other team members on systems and processes
- Proficiency with SQL Server, and MS Visual Studio application
8
Responsibilities For Enterprise Applications Support Engineer Resume
- Completion of technical product documentation to facilitate the installation, servicing and maintenance of Renishaw’s new and existing neurological products
- Support Renishaw sales personnel at exhibitions and neurological congresses
- Provide third line technical support and key customer support as required and second and third line support to the Technical Resource Center
- Provide product application support to Daikin Account Managers and National Accounts
- Create technical tools and selection guides to ensure easy access of information which is in customer hands, at counters, in offices, and on the go
- Check specifications and guidelines to create better Daikin specs provided for Reps & Engineers
- Conduct competitor comparison analysis for each product family, vertical market and target customer group or application
- Develop, monitor and maintain the Engineer Day program for sales team to execute
9
Responsibilities For Fusion Applications Support Engineer Provisioning Area Resume
- Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer needs. Lead or participate in a Change Advisory Board or Technical Advisory Board
- Participates in the project development lifecycle to ensure operation readiness prior to the completion of production implementation
- Configuration Management: Oversee configuration management processes, resolve issues, and design configuration management solutions
- Solution Design: Apply the company solutions or, when justified by business needs, create solutions to meet highly complex customer needs. Provide feedback to create new company solution sets. The solutions include new service delivery models and quality management frameworks for new service/customers
- Project Management: Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas
10
Responsibilities For NDG Headworn Device Applications Support Engineer Resume
- Mentor less-experienced team members on all areas ofApplications Management work
- Contract Knowledge: Provides guidance to others to meet contract obligations. Provides sales support, evaluates proposal risks
- Capacity and Performance Produces a capacity design and plan discussing the ability of the IT infrastructure to meet the performance and capacity requirements of the business. Evaluates the impact of proposed changes on the capacity design and plan
- Business Continuity Coordinate all recovery procedures. Train members of recovery team organization. Coordinate and lead all team exercises to rehearse business contingency plans. Facilitate all recovery processes. Define and develop business Continuity Plans. Contract for services
- Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
- Quick response to system monitors, alerts, escalations, and all outages
- Analyze statistics and incidents to develop and execute availability improvement plans
- Work with peers and vendors to design technical solutions to complex application issues
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