Banquet Manager Resume Sample
Lora Waelchi
8295 Aufderhar Ville,
San Francisco,
CA
+1 (555) 844 6012
Work Experience
Banquet Manager
08/2017
-
PRESENT
Houston, TX
- Oversee all aspects of the daily operation of the hotel’s banquet operation
- Ensure compliance with SOP’s in all outlets
- Know member’s names and greet them promptly as such, in a pleasant manner making them feel at home
- Ensures that all charges are billed correctly and forwarded to the Service Captain’s office
- To establish training programme for Banquet employees
- To handle booking for all casual labour and prepare requisition for casual labour
- To interview employees for periodic performance evaluation
- To compile log book for Manager's notification and note possible comments for rectification
Assistant Banquet Manager
04/2011
-
05/2017
San Francisco, CA
- To have knowledge of costing
- Assist in recruiting, interviewing and training team members
- Terms of Employment - Permanent Position
- Location - 4 Avenue Road, M5R 2E8
- Compensation - min - $38,200 - mid - $45,700 - max - $53,500
- Ensure the highest quality of food, beverage and service related to all banquet areas
- Interview, hire, train, and manage banquet staff
- Implement and support hotel operation policies and procedures
- ServeSafe certified or comparable certification
Senior Banquet Manager
05/2006
-
03/2011
Boston, MA
- TIPS certified or comparable certification
- Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- To assist in menu planning and pricing
- Communicates with event hosts/clients throughout event
- Leads Banquet Event Order (BEO) meetings on a weekly basis
- Reviews BEO’s for errors and makes corrections
- Anticipates banquet scheduling and supply needs based on BEO’s and forecasting
Education
University of Southern California
2002 - 2006
School's Degree in Hotel
Professional Skills
- Excellent personal presentation, interpersonal skills, and problem solving skills
- Outstanding organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment
- Strong computer skills; has experience working with and an understanding of P&L’s and developing and managing budgets
- A proven leader and committed to staff developmentStrong computer skills
- Well-educated, excellent math, drafting and communication skills
- Strong guest and employee interpersonal skills
- Reading and writing skills required
How to write Banquet Manager Resume
Banquet Manager role is responsible for leadership, training, computer, interpersonal, software, microsoft, credit, integration, procurement, purchasing.
To write great resume for banquet manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Banquet Manager Resume
The section contact information is important in your banquet manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Banquet Manager Resume
The section work experience is an essential part of your banquet manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous banquet manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular banquet manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Banquet Manager resume experience can include:
- High-energy, outgoing personality with strong professional and interpersonal communication skills
- To plan and implement effective skills training programs in conjunction with the L&D Manager
- Keen decision-making, facilitation and problem-solving skills
- Proven track record of delivering unique, personalized memorable guest experiences required
- Effectively coordinate and oversee the Banquets staff during event
- Monitors performance, assesses staff objectively and recommends training/ development option to improve skills levels
Education on a Banquet Manager Resume
Make sure to make education a priority on your banquet manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your banquet manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Banquet Manager Resume
When listing skills on your banquet manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical banquet manager skills:
- Strong organization skills; Effective conflict management skills
- Excellent math and drafting skills
- Excellent communication skills and articulate speech. Ability to follow instructions well
- Two years supervisory experience in banquet operations with three years hotel operations experience or an equivalent level of education and experience
- Smart in appearance, Good interpersonal skills and well groomed
- Responsible for demonstrating good teamwork, maintaining good conduct and safe working habits while in all areas and ensuring that others are acting safely
List of Typical Experience For a Banquet Manager Resume
1
Experience For Assistant Banquet Manager Resume
- Communicate effectively with customers, outside contacts and employees
- Use Synergy and Epitome Reports to effectively relay guest concerns to other departments
- Ensure that service team members are effectively and well trained, and correct any deviation through on-the-job guidance
- Has great Customer Service skills
- Has professional communication skills
- Have 3 or more years of experience in Hotel Food & Beverage Management experience or other successful F&B service industry
- Establishes high standards of quality service and maintains them through effective training and continuous upgrading
- Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition
- Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction
2
Experience For Franchised Banquet Manager Resume
- Conduct pre shift meeting prior to all functions
- Verifies all deposits are received and payment is made in full, direct billing is approved, purchase orders are received prior to the groups arrival
- Experience in a fine dining or upscale restaurant
- Has similar 2 - 3 years experience in 5 star property
- Three to five years previous experience in an assistant manager position in Banquets or other Food & Beverage outlets
- Operate department within budgetary guidelines and in response to actual business conditions
- Ensure effective solution oriented communication within the department and with other operation departments
- Display and teach good professional guest satisfaction techniques
- In the absence of Director of Banquets direct, control, and organize staffs and maintain good service
3
Experience For Senior Banquet Manager Resume
- Accomplices work in an efficient, cost effective & customer centred manner
- Strong relationship with Culinary Team; especially Banquet Exec Sous Chef for menu needs related to dietary restriction; client changes/pop-up’s
- Banquet, catering and convention experience
- Three to Five years previous experience
- Experience in similar position
4
Experience For Asst Banquet Manager Resume
- Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility
- Experience: Two to three years in a related position with this company or other organization(s)
- Provide effective leadership to the F&B team to ensure targets are met and exceeded both for the hotel and individual development
- Employee Experience: Many social, charitable and sporting events throughout the year
- Previous banquets experience required
- Experience in Restaurant Management, Events, Banquets or any Food & Beverage capacity is needed
- Great benefits, excellent pay, free employee meals and much more
5
Experience For Sales & Banquet Manager Resume
- Strong beverage/wine knowledge
- Banquet management experience, preferably in a management position in a high-end, high-volume hotel
- Guest experience centric
- Proven success in a high quality operation
- Experience with both banquet front of the house as well as banquet back of the house activities
- Experience with Micros and Microsoft Office essential
- Two years of Food and Beverage experience in Banquets
6
Experience For Head Banquet Manager Resume
- Collaborating with Catering Director, F&B Director, Marketing Director, and Executive Chef for Club Events
- Leading the purchasing and ordering of props for our festive events
- Bending, lifting and carrying (up to 50 pounds)
- Maintaining service standards while overseeing captains, service staff, and the housemen
- Hiring and training banquet staff to serve at various scheduled events
7
Experience For Sb-mountain Banquet Manager Resume
- Supervising the set up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications
- Monitoring and controlling the maintenance/sanitation of the banquet areas and equipment
- Assigning and coordinating all schedules for the banquet team
- Standing and walking for prolonged periods of time
- Conducting regularly scheduled department training meetings
8
Experience For Hilton Milwaukee Assistant Banquet Manager Resume
- Overseeing details of set up, and service making sure all details are followed by staff
- Handling of the evaluation process and the discipline of employees
- Maintaining standards of guest service established by The Marq
- Working knowledge of Micros, Opera, Word and Excel an asset
- Ongoing communication with staff through regular departmental meetings (document agenda and attendance)
- Creating a Manpower Strategy adapted to the changes in Banquets
- Anything else assigned by management in relationship to banquets, special events and functions sales and coordination
9
Experience For Restaurant & Banquet Manager Resume
- Overseeing compliance with health and safety standards
- Resolving any guest problems and/or concerns
- Typing and computer operation
- Working knowledge of all related banquet equipment
- Working knowledge of service and set-up standards
- Training supervisors as well as set up staff and servers
10
Experience For Banquet Manager, Town & Gown Resume
- Ordering replacement equipment, supplies and uniforms
- Attending weekly BEO, executive and stand up meetings
- Understanding of financial statements, budgeting, cost control, labor control, maintenance, merchandising, and accounting
- Working knowledge of the integration of divisional operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
- Understanding of all The Marq policies and practices as outlined in the associate handbook
- Knowing of P&L system is necessary
- Working knowledge of Delphi Space Management Software
- Working knowledge of Micros or similar POS
- Ensure the efficient operation of catering functions by coordinating and providing direction as needed to catering personnel
List of Typical Skills For a Banquet Manager Resume
1
Skills For Assistant Banquet Manager Resume
- Work effectively in stressful, high-pressure situations while maintaining composure and ensuring guest satisfaction
- Sound leadership and managerial skills including the ability to plan and organize the work of others
- Communicate effectively, both orally and in writing with associates and guests
- Communicates timely/effectively verbally and in writing event details to appropriate personnel
- Experience in the same position, has experience in AccorHotels Group is an advantage
2
Skills For Franchised Banquet Manager Resume
- Communicate effectively with Guests, Team Members and Management in both written and verbal form. Well organized and detail oriented
- Prior banquet experience preferarred
- Enhance and develop the leadership skills of the Banquet Supervisors, Captains and Head Housemen
- Previous F&B management (banquet or restaurant) experience with New York City union experience required
- Three (3) years banquet operational experience with at least one year in a supervisory capacity; OR, an equivalent combination of education and experience
- Effectively manage the Conference and banqueting to ensure smooth operation and high standards of customer service and to manage large scale events
- Inspecting function rooms and equipment prior to the functions for cleanliness, proper inventory and set up
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and test for comprehension
3
Skills For Senior Banquet Manager Resume
- Experience as server, floor or bartending supervisor in an ala carte or private dining setting
- Time keeping and tip reporting experience required
- Previous experience in managing volume Banqueting operations at the highest quality
- Routinely inspects meeting space and communicates work orders for the Engineering Department to maintain rooms in excellent condition
- Makes timely decisions using sound logic & good judgement keeping customer service quality in mind
- Possess a passion for exceeding Member expectation and a commitment to excellence that results in providing the highest quality member and guest experience
4
Skills For Asst Banquet Manager Resume
- Experience facilitating employee training required
- Operate computer equipment and other food & beverage computer systems, including MICROS, Microsoft Office, and labor management and payroll systems
- Previous opening experience beneficial
- Establishes high standards of quality service and maintains them through effective training and continuous development
- Ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the Banquet Department
- Participate in the financial budgeting process of the department and establish clear priorities for operational and renovation capital expenditures
- Oversees the day to day operations of the Banquets outlets staff ensuring that the total guest experience is second to none
- At least five (5) years of experience in banquet, catering, and convention management
- Responsible in assisting in the effective operational management of the Banquet functions
5
Skills For Sales & Banquet Manager Resume
- Banquet, Catering and Convention management experience; preferably in a Four or Five Star Hotel, or similar luxury operation
- Effective scheduling of Event Operations staff, in accordance with established labor budgets
- Experience supervising Food and Beverage functions
- Strong technical proficiency with computer programs including Microsoft Office and ability to learn and adapt to new software applications
- Good working knowledge of Food & Beverage products and service standards
- Budget, maintain and operate any onsite audio/visual equipment pertaining to banquets
6
Skills For Head Banquet Manager Resume
- Six months experience supervising Food and Beverage functions
- Monitor staffing schedules and productivity; adjust reassign as necessary to provide the best guest experience
- Experience working with Microsoft Office applications required
- Create and monitor staffing schedules and productivity; adjust reassign as necessary to provide the best guest experience
- Previous experience with set-up of hotel banquet/meeting rooms
- +2 years F&B experience in a luxury environment
7
Skills For Sb-mountain Banquet Manager Resume
- To maintain and control inventory of banquet equipment and to ensure that inventory is kept clean and in good repair
- Two to four years previous experience in a assistant manager position in Food & Beverage
- Previous Banquet Management experience in a large-scale hotel or high-quality convention center
- Banquet Supervisory experience
- Two years of event management experience
8
Skills For Hilton Milwaukee Assistant Banquet Manager Resume
- 2 ‑ 3 years assistant banquet manager experience
- Bend, stoop, reach, lift (good physical condition)
- Two years of Resort banquet management experience is required
- Computer proficient and experience with Microsoft Suites Software Program (Excel, Word, PowerPoint)
- Previous audio visual, weddings, conference services setup experience required
- Experience in a college or university food service operation
9
Skills For Restaurant & Banquet Manager Resume
- Three to five years of senior leadership experience in a busy, luxury Banquet operation
- Proactively anticipate and prioritize the needs of guests and employees
- Banquet similar experience
- Supervisory experience in a hotel/restaurant environment
- Demonstrated ability to delegate tasks to team members
- Experience in direct sales position required
- Previous 1-2 years experience in a Banquet Management role or Food and Beverage Management is required
10
Skills For Banquet Manager, Town & Gown Resume
- Previous experience in Banquet operations supervisory/management level
- To plan and implement an effective sales plan and promotional activities
- Strong relationship with Conference Service Managers to execute on client needs, expectations, and timelines
- Banquet/conference center experience
- Experience as a Banquet Supervisor
List of Typical Responsibilities For a Banquet Manager Resume
1
Responsibilities For Assistant Banquet Manager Resume
- Functional knowledge of Microsoft Office as well as quick training skills on Marriott computer programs
- Experience managing a team of 15 people or more
- Experience in a banquet management position within a similar size, luxury brand hotel
- Industry and leadership experience. CA Food Handler Card
- Assists in monitoring and controlling the hotel’s operating equipment inventory and participates in inventory taking
- Ensure the successful opening/closing of seasonal dining rooms and manage high end/ high volume dining room operations
- Performs employee training, evaluations, interviewing, hiring, corrective counseling and terminations
2
Responsibilities For Franchised Banquet Manager Resume
- Provide overall direction of the Banquet department, including planning, timing, organizing, execution and evaluation of all banquet functions
- Communicate with Banquet Chef and/or Executive Chef regarding anything relating to the food or the kitchen
- To liaise and organize with housekeeping and stewarding department that the established cleaning schedules are strictly adhered to
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
- Supervises on-going training initiatives
- Coaches and counsels associates regarding performance on an on-going basis
- Work closely with the Culinary and Stewarding team to ensure all banque tmeeting requirements are in place
3
Responsibilities For Senior Banquet Manager Resume
- Current service of alcohol training program certification or get certification within 3 months of hiring
- Work closely with the Culinary and Stewarding team to ensure all banquet\meeting requirements are in place
- Assist in controlling departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget
- Responsible for ordering and maintaining inventory levels of all banquet supplies
- Schedule banquet service staff according to forecast (BEO)and service standards, while maximizing profit
- The ability to attend regular catering meetings to obtain information of the upcoming contracted functions
- Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity and Collective Agreement guidelines
- Conscious of business fluctuations, reacts either increasing of decreasing when volume of business fluctuates up or down
- Responsible for banquet financials in conjunction with the Director of Catering/Conference Services including month-end review and commentary
4
Responsibilities For Asst Banquet Manager Resume
- Monitors overall convention/banquet areas for cleanliness and any maintenance issues. Works with housekeeping and engineering on any areas in need of attention
- Processes all F&B function types including but not limited to banquets, meetings, room rentals, bowling parties, and company sponsored events
- Creates and manages files for each group, tracking revenue by type (bowling, banquet comp & banquet cash)
- Responsible for proper scheduling of banquet team members to ensure a high level of guest service while maintaining control of labor costs
- Know meeting room sets and capabilities to ensure proper planning and execution of banquet events
- Schedules employees in accordance with staffing requirements of each function; communicates details of functions to employees
- Manages food and beverage service provided during banquets and meetings; ensures the quality of food and beverage products served
- Complete weekly inspection on overall outlet’s appearance, the maintenance of all fixtures, fittings and operating equipment
5
Responsibilities For Sales & Banquet Manager Resume
- Review all Banquet Event Orders to determine appropriate staffing levels, station assignments, etc..
- Handles guest problems and complaints, seeking assistance from supervisor as necessary
- Communicates to Chef and Banquet Manager any issues regarding food quality and service levels
- Manual dexterity and coordination and handling breakables and hot dishes
- Review all BEO’s making sure the department is prepared for all functions
- Opens and closes work area at scheduled times, ensuring full preparation for operation/function; ensures cleanliness and security of company assets
6
Responsibilities For Head Banquet Manager Resume
- Monitors staff steward, directing necessary action to ensure the proper setup, schedule and delivery of service
- The ability to coordinate and insure the needs of the Catering department with the managers of interrelated departments
- Supervise and direct servers during set-up, service and breakdown
- Responsible for managing departmental expenses and actively involved in monthly forecast review and annual budget
- Advise all colleagues of established standard operating procedures set out by the department, hotel and brand
- Maintain accurate client billing systems to maximize the highest possible revenue for the Resort
- Oversee and review all staffing programs within area of responsibility to insure maximum guest satisfaction and stay within budgeted guidelines
- Ensure the financial success of the department by monitoring productivity, revenue and costs
7
Responsibilities For Sb-mountain Banquet Manager Resume
- Primary areas of responsibility include, but are not limited to the following
- Creates and edits work schedules and evaluates work performance of GPs while keeping with the assigned Labor Standards
- Inspects dining tables and work areas for cleanliness
- Consults with Food and Beverage Director Manager or Executive Chef on such items as serving arrangements and additional GPS and equipment needed
- Maintain and build relationships with existing and potential clients as well as industry contacts
- Prepares final BEO for the Managers and Banquet Captains to close out the billing after the event
- Facilitates the event by acting as a liaison between the casino and the client
- Observe the banquet servers and bartenders during the event and be available to them if they require any assistance
- Resolves BEO, Tip Sheet and Micros issues with Accounting
8
Responsibilities For Hilton Milwaukee Assistant Banquet Manager Resume
- Suggests process, marketing and promotional ideas to enhance business in the department
- Perform application review, interviews and recommendations for hiring of banquet and setup teams
- Assist in providing all food inventory orders, returns and transfers and prepares china and equipment inventories and advises Manager and Director of needs
- Review and plan for future events from staffing, to décor to linens and menus
- Work closely with Banquet Manager, Captains and Supervisors to ensure rooms are set up, according to diagrams
- Oversees training of all positions and pre-shift meetings with staff
9
Responsibilities For Restaurant & Banquet Manager Resume
- Responsible for making sure all policies and procedures are followed
- Attend weekly meetings and act as a banquet representative. (Catering, Set Up, Food & Beverage, Pre-Cons,etc.)
- Prepare and work witth team members in coaching and PIPs
- Thorough managing team members
- Assist in menu planning and preparation as well as development of departmental budgets
- Manage staff within the hotel’s organization structure and human resource and hotel policies
- Ensure that all fiduciary, financial matters and transactions in the department are handled in a manner consistent with relevant standards and procedures as established by the company, the hotel, the Financial Controller’s Office
- Select, train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; daily activities and planning for outlet operation
- Coordinates the set up of each function by verifying desired services and menu in advance with other departments as needed
10
Responsibilities For Banquet Manager, Town & Gown Resume
- Conducts function review with guest; adjusts specifications as necessary and follow up to ensure all details are correct
- Prepare banquet checks with all back up for collection at the end of the function
- Ensures proper care, security and maintenance of hotel equipment through proper supervision of service personnel
- Manages, oversees and monitors banquet operations
- Prepares the payroll and gratuity reports as required
- Establish control procedures in all operation aspects in accordance with hotel’s policy
- Assists in the preparation of the hotel’s annual budget, monitor and control the performance of the individual outlet
- Organize ship & receive the client’s package
- Monitors associates to ensure performance expectations are met
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