Bellman Resume Sample
Tia Gutmann
17796 Romaguera Points,
Los Angeles,
CA
+1 (555) 769 6592
Work Experience
Head Bellman
04/2016
-
PRESENT
Los Angeles, CA
- Valid Driver’s License (motor vehicle check required)
- Valid (state) driver’s license
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Reports to the Bell Captain and Front Desk Manager
- Move luggage to and from guest’s room and vehicle
- Deliver luggage and guest request items to guests’ rooms
- Bellmen report to Front Desk Lead and/or Front Desk Supervisor
- Self-motivated, productive and highly engages with guests and staff
Bellman
03/2011
-
12/2015
Phoenix, AZ
- Meet the desk agents to get any pertinent information
- Review Front Desk logbook for any other information or incidents
- Review all arrivals noting any special requests or challenges
- Review all departures to ensure billing is correct
- Make sure all shifts are covered as scheduled, cover as necessary
- Ensure proper credit policies are followed
- Ensure the proper completion of the desk agents AM/PM checklist
- Handle guest situations as they arise in a calm professional manner
Bellman Teilzeit
10/2007
-
10/2010
Dallas, TX
- Professional contact via telephone with all other hotel departments such as, Reservations, Sales, Housekeeping, Bell Staff, valet, Engineering, etc...is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction
- Be visible at all times to our guests and staff
- Greets guests and escorts them to their rooms
- Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
- Maintains proper records of deliveries and pick-ups. (40%)
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. (20%)
- Greets all guest passing through lobby and offers them assistance. (10%)
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
- Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest. (5%)
Education
Johnson & Wales University
2003 - 2007
School's Degree in Hospitality
Professional Skills
- Demonstrate organizational skills, accuracy, and attention to detail
- Technical Skills: Thorough knowledge of hotel services and amenities; ability to compute basic
- Have great hospitality skills
- Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions
- Have good communication & social skills
- Have great hospitality skills and can create a personal connection with our guests
- Valid drivers’ license and clean driving record; ability to learn to drive manual vehicles
How to write Bellman Resume
Bellman role is responsible for training, hospitality, printing, security, payroll, insurance, travel, events, languages, health.
To write great resume for bellman job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bellman Resume
The section contact information is important in your bellman resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bellman Resume
The section work experience is an essential part of your bellman resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bellman responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bellman position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bellman resume experience can include:
- 6 months to 1 year experience in guest or bell service is desirable
- Completing parking forms to include physical vehicle inspection. Parking guest’s vehicles in a safe manner
- Escorting guests to their rooms, explaining the room facilities
- Ensuring guest’s laundry is properly logged & delivered on time
- Keeping guest’s keys secure at all items
- Assisting to coordinate with Security for the driver accommodation and necessary registration
Education on a Bellman Resume
Make sure to make education a priority on your bellman resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bellman experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bellman Resume
When listing skills on your bellman resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bellman skills:
- Complaint handling/ Experience in a 5 hotel
- Experience working as Bellperson at a hotel is preffered
- Previous bellmen experience at the American Club is required
- Ensure that the bellmen delivers a warm arrival experience (Welcome module) to the guest as per the Lapita Brand Standard
- Ensure that bellmen delivers a warm departure experience (Farewell module) to the guest as per Lapita Brand Standard
- Previous Front Office operation experience as Bell Man for 1 year
List of Typical Experience For a Bellman Resume
1
Experience For Overnight Bellman Resume
- Greeting arriving guests and assist them with their luggage
- Maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, entrance and alley
- Identify and take utmost care with guest’s property whilst loading and unloading from car or any other means of transport the luggage carts
- Conveyance departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Helps the Security in clearing the traffic in the front of the hotel during busy hours
- Set up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly wine hour
- As needed, deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk
2
Experience For Hotel Bellman Resume
- Deliver luggage, messages, faxes, packages to guests and to undertake various other requests ensuring guest satisfaction
- Transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage
- Provides arriving guests with a hotel orientation
- Supply Directions and information regarding
- Receive guest in a proper and professional manner according to the Marriott Hotels & Resorts standards
- The ability to review all materials concerning daily events, i.e, return guests, VIPs and function sheets
- The ability to assist departing guests with luggage, transportation requirements, As well as the ability to store and retrieve guest luggage and belongings
- The ability to work closely with Front Office, Valet Parking and door staff
3
Experience For Bellman Teilzeit Resume
- The ability to process courier/shipments and verify location of items being held
- Welcome and acknowledge all guests according to EDITION standards
- Stores Guest baggage securely following the hotel policies
- Shows the guest around the hotel, explaining all the facilities and services
- Assists Car Valet in opening the car doors
- Assists in opening the hotel doors for the guests
- To stand post positions to greet guest, welcoming them to the Royal Sonesta Hotel Houston
4
Experience For Seasonal Overnight Bellman Resume
- Ensure all guests are Welcomed to the JW Marriott Marquis Dubai as per Marriott International Brand Standards.
- Knowledgeable about all hotel amenities
- To interact with customers, clients, tenants and coworkers in a friendly, helpful and positive manner
- Promote Inter-hotel sales, in house facilities and Food & Beverage outlets, and hotel Transport options
- Ensure that luggage has been stored safely as per the Hotel Standards
- 1-Welcomes guest up on his arrival and assist him with his luggage
- 2- Maintains appropriate approach towards the guests
5
Experience For Careers Day-bellman Resume
- 3- Guides the guest to the Front Desk and escort him to his room
- 5-Reports any necessary maintenance and suspicious luggage or items
- 7-Delivers messages, packages or any other services requested by guests or supervisors
- 8-Maintains cleanliness of the Main Entrance & Trolleys
- The Bell Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start
- Stationed at the bell stand inside the hotel and greets each guest by name upon arrival and departure
- Assist guest with luggage /baggage
6
Experience For Seasonal Bellman Resume
- Answer bell/concierge stand phone within required time frame
- Deliver items required by the guest
- Complete all requests by the guest
- Complete all required checklist per shift (e.g daily checklist , valet list, check out log, etc)
- Ensure timely delivery /retrieval of all luggages, packages and other correspondence either checked or left at bell stand
- Hotel services, products, facilities and promotions
7
Experience For Head Bellman Resume
- Local area, services, attractions, governmental offices and emergency contacts
- Assist guest with directions, hotel orientation
- To ensure all guests are given a personalised warm, friendly, courteous and efficient service at all times
- To ensure that the guests’ needs are carried out from check-in through check-out
- To provide a courteous and efficient services and maximum guest satisfaction to the standard required by the hotel
- The ability to escort arriving guests to their room, handling their luggage with care and efficiency and observing the safety of guest whilst driving the buggy. The ability to provide a warm, friendly and courteous arrival experience in accordance to the standards
- The ability to orientate guest of the surroundings facilities whilst transferring arrival guest to their rooms and presenting the in-room orientation
- The ability to page guest at public areas, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms
- The ability to run errands for guests and the concierge staff
8
Experience For Bellman / Overnight Relief Resume
- The ability to help maintain high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas
- The ability to keep the concierge well-informed as to any guest problems, special requests, complaints, etc
- The ability to follow-up on missed wake up calls and any phones off the hooks
- The ability to collect and polish guest shoes
- The ability to retrieve guest laundry from guest rooms and deliver it to laundry
- The ability to co-ordinate group arrival and all luggage movements
- The ability to co-ordinate group departure and all luggage movement
9
Experience For Bellman / Baga Owy/a Resume
- The ability to project an image of friendliness, professionalism and willingness to provide personalized service to guests. As well as the ability to call guests by their names and remember return guest’s names
- Builds relationships with guests to delight and gain loyalty
- Ensures proper records are kept for all guests’ deliveries
- Handles guests’ request/enquires in a professional and helpful manner
- Maintains updated and relevant information to handle guests enquires
- Maintains all quality standards and procedures from guest’s pre‐arrival, to guest’s arrival, to guest’s in‐house stay to guest’s departure
- Coordinates and ensure timely deliveries and collections of guest’s luggage
- Adhere Long Term Storage Luggage Procedures and Third Party Collection Procedures
- Ensure the luggage storage room remain locked
10
Experience For Bellman Resume
- Inventory on Wheelchair daily
- Ensure the cleanliness in the lobby and workstation
- Pleasant and willingness to learn
- Responsible and able to take initiative
- Able to carry heavy items
- Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups
- Answers sales phone lines in a timely manner
List of Typical Skills For a Bellman Resume
1
Skills For Overnight Bellman Resume
- Preferably with 1 year experience in the hospitality industry
- College education and one year of luxury hotel work experience
- Greeting guests with “sense of arrival” by using proper greeting and last name
- Standing and sitting for long periods
- Maintaining a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions
- Parking guest’s vehicle if requested or give directions to our parking areas
2
Skills For Hotel Bellman Resume
- Lifting and moving
- Explaining the proper procedure of our door lock system and open the door if necessary
- Parking guest’s vehicle if requested
- Delivering messages from Front Desk or Concierge to guests
- Promoting all hotel restaurants, shops, and special promotions
- Informing other shifts of daily activities through the use of a bellman’s logbook or notes
- Assisting with transportation when necessary
- Covering bell stand when the Supervisor- Guest Services or Assistant Bell Captain leaves the floor
3
Skills For Bellman Teilzeit Resume
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Comfortable lifting, pushing and pulling up to 50lbs
- Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, and advising of different local attractions
- Offer packing/unpacking service, pressing and laundry service
- Regular contact with the public while working that includes greeting customers, guests and tenants
- Identification of guest and room number, analyzing the logistics and the most efficient procedures of bringing luggage to guest’s room
- Open doors and assist guests/visitors entering and leaving property
- Direct guests to the Front Desk or meeting rooms. Aid guests in locating other areas of the hotel (walk them to destination if possible)
4
Skills For Seasonal Overnight Bellman Resume
- English Speaking, Local Knowledge , Arabic Speaking
- Carry baggage for guests arriving and leaving hotel
- Safely transport guest's vehicles from front drive to correct areas of the parking garage
- Lift, carry and store in overhead areas approximately 50 pounds and push and/or pull a luggage cart weighing approximately 200 pounds
- The ability to maintain an accurate limo/car records log detailing guest name, time of departure, destination, time of arrival and time of return to the hotel
- The ability to monitor the maintenance of the hotel car including cleanliness as well as stock amenities i.e maps, waters, cd’s etc
- Cleanliness of the luggage storage room and daily night shift trolley cleaning
5
Skills For Careers Day-bellman Resume
- To unload luggage from cars and taxis of incoming guests
- Satisfactory communicate in English with guests, co-workers, and management to their understanding
- Park and retrieve from parking guests cars
- Valet parking vehicles
- Able to work on 3 rotating shifts and on weekends and public holidays
6
Skills For Seasonal Bellman Resume
- To drop off and collect guest luggage according to the standards and
- Thorough knowledge of the hotels layout, rate structure, meeting space, group capacities and capabilities
- Perform “guest roaming” procedures as described by supervisor
- Provide guests with prompt, courteous service that exceeds their expectations
- Assist guests with their arrival, departure, luggage, and vehicles
- Ensure safety procedures are utilized with guests throughout the hotel, and proper emergency and safety procedures followed
- Comply with van driver and/or valet parker requirements
- Hanging any garments in the closet and explain the closet amenities and place any luggage on a luggage rack. Proceeding to explain the guest directory, TV, bathroom fixtures, lighting, fire exits, and retrieving ice if requested
- Removing luggage from guest’s room and bring it to the appropriate area: storing in storage closet, or loading into guest’s vehicle upon guests’ departure
7
Skills For Head Bellman Resume
- Removing luggage from guest’s room and bring it to the appropriate area: lobby, underground parking area, store in storage closet, or load into guest’s vehicle upon guests departure
- Maintaining a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. Having a working knowledge of Kohler facilities. Also have a general knowledge of the history of Kohler and the American Club
- Covering bellstand when the Supervisor- Guest Services or Assistant Bell Captain leaves the floor
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Responsible for bellmen scheduling as well as updating their records. Maintain necessary back up for each pay period to ensure proper payroll for bellman
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage
- Meals on duty and laundering of uniforms
- Ensure that bellmen delivers rooming based on the Lapita Brand Standard
8
Skills For Bellman / Overnight Relief Resume
- Transport guest luggage to and from guest rooms and/or designated bell area
- Assist with luggage storage and retrieval
- Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
- Assist Concierge, Front Office, and Housekeeping staff with guest requests and services (e.g., restaurant recommendations; printing boarding passes; delivering extra towels, bathrobes, rollaway beds, as needed),
- Ensure that bellmen follows the 15/5 rule at all time
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, buggy maintenance
9
Skills For Bellman / Baga Owy/a Resume
- Responsible for coordinating bellman positioning in the lobby and at Front Desk/ Clusters
- Comfortable bending and kneeling
- Responsible for training new members of the bell team in accordance with Lapita Brand Standards and all relevant Job Aides
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (Escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way)
- Hospitality experience is required
- Need to be able to push, pull, lift 50+ pounds
10
Skills For Bellman Resume
- Comfortable on feet for entire shift
- This job requires the employee to be able to lift 50 pounds or more on a frequent basis
- Fresh graduated is welcomed. Two years experience in a hotel or resort with the same experience is an advantage. Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable
- The ability to report deficiencies noted in guest rooms to the housekeeping/engineering staff
- Assist with keeping lobby area clean and orderly
- Be fully aware of what functions that are going on in the hotel
- 4-Maintains appropriate standard performance and grooming
- 6-Promotes Hotel facilities and be aware with any on-going event in the hotel
- . Upon completion of all relevant Hotel Training Programs with respect to Fire and Evacuation
List of Typical Responsibilities For a Bellman Resume
1
Responsibilities For Overnight Bellman Resume
- The ability to work night shifts
- Transport guests' luggage to and from their rooms
- Notify Guest Services of VIP arrivals whenever possible
- Supervise ramps and coordinate the driveway and traffic flow especially as it pertains to cabs and shuttles
- Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities
- Supply guests with directions
- Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed
2
Responsibilities For Hotel Bellman Resume
- Dispatch bell/door/valet employees as needed
- Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Establishes and maintains open, collaborative relationships with other employees
- Achieves goals set by the department
- Welcomes the guest as per the hotels standards, assist with luggage and guide the guest in a friendly and professional manner
- Makes sure the lobby is clean, tidy and furniture in proper place
- Calls taxi for guest and record their registration number carefully
- When the Car Valet is busy or absent, picks up quickly the luggage from the car's boot and sends it to the Bell Desk Area
3
Responsibilities For Bellman Teilzeit Resume
- Picks up the luggage from the guest room when it is requested and to send it to the lobby in the shortest time possible. To put a tag each piece of luggage, and to give a copy to the guest
- Sends the guest luggage from the hotel entrance to their room when they "check in" in the shortest time possible. If the luggage is on “stand by”, tags it, and gives a copy to the guest
- Coordinates with the Front Desk the room numbers and tag numbers to ensure that the correct numbers are collected
- Keeps the luggage room clean and organized
- Cleans the trolleys used by the Bell Desk
- Delivers the newspapers to the guest rooms
- To report to Head Concierge or Assistant Manager any abuse or misuse of hotel facilities and any unusual situations about the hotel
4
Responsibilities For Seasonal Overnight Bellman Resume
- Greet residents and assist them with a variety of requests
- Deliver luggage, shopping and other items as requested to the residences, and assist with picks up from residences upon request, moving the items to storage, the parking garage or the Front Drive
- Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Cover the reception/concierge desks on the Ground Floor and Sky Lobby as needed, assisting the concierge whenever possible
- Resolve resident complaints, assist residents in all inquiries in connection with residential or hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Perform shoeshine service; picking up shoes from residence, cleaning and polishing them and returning them to the residence, communicating any charges applicable to the residence concierge
- Can create a personal connection with our guests
- Medical benefits package
5
Responsibilities For Careers Day-bellman Resume
- Go the extra mile
- Are flexible, friendly & team player
- Perform tasks as directed by your manager in pursuit of the achievement of business goals
- Individual and a team player with customer-oriented mindset, alert and responsive
- Able to speak English and additional language is an advantage
- Are flexible, friendly and a team player
- Adept on property PMS and database systems
6
Responsibilities For Seasonal Bellman Resume
- Knowledge of International language is an added advantage
- Deliver packages for the guests and perform errands
- Sign for lost luggage from airlines and deliver to the guest's room.
- Function as a doorperson as needed
- Deliver faxes, messsages to room as well as packages, flowers, wine, and other items to guests in their guestrooms
- Prevent entrance of unauthorized or undesirable persons.
- Provide other assistance to guests as necessary to ensure the highest quality of service.
7
Responsibilities For Head Bellman Resume
- Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel
- Deliver Room Service
- Start date ASAP
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