Bilingual Specialist Resume Sample
Earline Jenkins
8706 O'Hara Court,
Philadelphia,
PA
+1 (555) 595 3621
Work Experience
Bilingual Training Specialist
10/2015
-
PRESENT
Houston, TX
- Review the adjudication of claims for accuracy
- Identify and report inconsistencies relative to the adjudication of claims for contract compliance
- Analyze errors to determine their root cause and develop solutions to meet business objects in a timely fashion
- Prepare and communicate issues and resolutions to supervisors and operational units
- Compile monthly reports to determine where process improvements are needed
- Other Product Operations business units re operational and customer service issues, projects, change implementation or system recoveries
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions
- Plan, design, develop, and deliver sustainable strategic training using instructor-led, train-the trainer, and/or multimedia training methods and formats
- Design engaging, interactive and effective instructional materials to be used in an in-class or web-based format, including job aids, exercises and data, models, and multimedia visual aids
Bilingual Specialist
10/2009
-
05/2015
Dallas, TX
- Prepare the dedicated training environment, classroom, and workshops as needed
- Consult with product owners, subject matter experts, the customer, and stakeholders to develop and review program design, format, and training materials
- Conduct training analysis including needs assessments, gap and learner analysis for identifying the training requirements
- Deliver training in English and French in class and online (e.g. Webinar/WebEx)
- Manage all outbound and incoming customer calls to the CitiFinancial Sales Efficiency Team
- Show initiative while being a self starter with the ability to handle time pressures while working efficiently and accurately
- General knowledge of banking procedures desired
- Knowledge of CFSC’s financing and leasing products
Bilingual Customer Account Specialist
12/2006
-
08/2009
Dallas, TX
- Provide a shopping experience catered to each and every customer while recommending solutions based on customers’ specific needs
- Escalate critical issues to the documentation manager related to the Unit’s Business As Usual
- Manage country’s metrics data and managing queries related to regional reporting initiatives such as GRMS
- Process IRS Retention’s instructions to hold or release funds
- Work on other assignments’ as required by the supervisors such as projects, special implementations, conference Calls and others activities
- Coordinate across Operations, Sourcing, and Recruitment Delivery teams to set and achieve client expectations of cost, time, and quality of hires
- Troubleshoot and problem-solve concerns and issues and assist other recruiters in resolution with escalations related to recruitment support
- Assist leadership team with specialized projects that require hands on recruitment expertise and/or client relationship effectiveness to ensure we are developing the overall client experience
- Manually enter any McDonald’s accounts that are not picked up by EDI billing
Education
Whitworth University
2000 - 2005
Bachelor's Degree in Marketing
Professional Skills
- Strong interpersonal skills and demonstrated commitment to providing superior customer service
- Strong time-management and task prioritization skills
- Excellent negotiation, complaint handling, listening and problem solving skills
- Articulate with excellent verbal, written and interpersonal communication skills
- Strong verbal, analytical and communication skills
- Strong communication, interpersonal, and presentation skills, with business acumen
- Extensive knowledge and skills in learning design and delivery
How to write Bilingual Specialist Resume
Bilingual Specialist role is responsible for excel, multimedia, retail, finance, credit, training, auditing, compensation, payroll, bookkeeping.
To write great resume for bilingual specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bilingual Specialist Resume
The section contact information is important in your bilingual specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bilingual Specialist Resume
The section work experience is an essential part of your bilingual specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bilingual specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bilingual specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bilingual Specialist resume experience can include:
- Excellent written and verbal communication skills with the ability to deliver effective presentations and communications through all levels of the organization, strong grasp of English, French a benefit,
- Fluent communication skills in French and English is required
- Highly dependable with great organizational skills in order to meet deadlines
- Experience developing training materials and conducting training
- Experience as a training specialist, specializing in Business Systems training
- Track and consolidate training statistics and data for their accountable group with regular reporting to the Manager of Talent Development
Education on a Bilingual Specialist Resume
Make sure to make education a priority on your bilingual specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bilingual specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bilingual Specialist Resume
When listing skills on your bilingual specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bilingual specialist skills:
- Demonstrated strong communication skills and detail orientation
- Good problem-solving and time management skills
- Strong written and verbal communication skills; fact based approach to problem solving; able to communicate with tact and diplomacy
- Excellent flexibility and change management skills; and
- Effectively communicate and follow up with field representatives to obtain any outstanding requirements
- Strong understanding and skill-set in MS Office Word / Excel
List of Typical Experience For a Bilingual Specialist Resume
1
Experience For Bilingual Training Specialist Resume
- Troubleshoot systems and business issues, providing recommendations for solution; routes timely and complex systems issue to correct technical resource through the case management system and monitors the issue to resolution
- Experience in an employee relations / HR shared service role
- Demonstrates interest to learn
- Proven leadership abilities in a fast paced and dynamic environment
- Escalate and work with Team Lead and Manager to address customer issues preventing them from making a payment
- Adhere to all lesson plans, lectures, training courses, practical exercises and appropriate testing modules
- Perform monthly risk review with Manager to determine at risk accounts and any other issues delaying payment
- Proficient in Microsoft Office: Outlook, Excel, Word, PowerPoint and working knowledge of HR systems
- Engage cross-functional resources to solve problems or implement systems changes
2
Experience For Bilingual Accounts Receivable Specialist Resume
- Have an "I own it" attitude about deliverables and projects from start to finish
- Responsible for answering and providing navigational/resolution to employee inquires/issues via multiple contact channels like email, voice, webchat as business needs dictates
- Professional communication to customers using email and telephone to notify customer of account details such as past due balances, credit limit changes, and resolving payment reconciliation issues
- Record customer interactions in Peoplesoft
- Work with team lead in determining strategy on delinquent accounts, recommendations on payment plans, credit hold, and 3rd party options. Provide communication with internal stakeholders of the decisions
- Collaborate with the internal stakeholders, such as the Sales organizations, IT, accounting, and others, to continuously look for opportunities to improve processes, reduce root cause for customer claims, increase customer service levels
- Reconciliation of customer accounts and process any required adjustments (i.e. write-off, small adjustment, etc.) in Peoplesoft
- Promote payment options with focus on EFT and credit card to reduce transit time
- Perform a variety of basic accounting tasks in accordance with standard procedures, including general accounting tasks at field sites, accounts payable, accounts receivables, and payroll liaison activities
3
Experience For Bilingual Customer Account Specialist Resume
- Guide managers through the process of investigating and resolving complaints, issues and concerns regarding employment practices
- Responsible for ensuring accurate onboarding of all salaried positions in HRIS System and continuous auditing and analysis of salaried data in HCMS
- Provide consultation to managers on interpretation and compliance to policies and legislation regarding employment related matters
- Ensure the appropriate level of investigation is assigned and that relevant documentation and resolution is in place using established investigation guidelines
- Verify of documents and codes
- Assist managers in the resolution of general employee relations issues; provide guidance and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice
- Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion
4
Experience For Bilingual Human Resources Specialist Resume
- Interact with internal (COEs, Field HR) and external resources (vendors) to obtain needed information to manage work to completion
- Work with front line managers to manage non-occupational leaves including general administration, case management, accommodation and compliance with related policies and employment laws
- Assist with HR projects and initiatives as required; maintain and monitor case master document to ensure information is current and accessible
- Fluency in French (written and verbal) is required
- Strong knowledge of current legislation in ESA, Human Rights Act, Occupational Health & Safety Act and experience working across provincial/territorial and federal employment laws
- Previous experience with leave and disability management
- Influence others on policies, practices and procedure
- Handle sensitive and highly personal information on a daily basis and maintain confidentiality in a mature and non-judgmental, unbiased manner
- Understand Mutual Funds: fixed income, equities, managed products, and structured products
5
Experience For Bilingual Specialist, Process & Systems Resume
- Conduct preliminary analysis on research requests
- Act as a liaison between clients and other Dynamic Centres of Excellence
- Escalate customer concerns/issues to immediate Supervisor when required
- Perform follow-up calls to clients to inform them of the status of their request until completion
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence
- CSC/ IFIC certification definite asset
- Bilingual (French & English) definite asset
- Knowledge of industry databases (i.e. Ifast)
6
Experience For Bilingual Advicedirect Investment Specialist Resume
- Work independently and cooperatively as a team
- Listen, understand and handle customer inquiries, problems or complaints in a timely manner
- Deliver classroom, blended and virtual programs that add value to the learner and their business area
- First point of contact for line of business partners – provide weekly performance updates to Line of Business leaders with confidence and credibility
- Fluent in both English & French languages is required
- Serve as the primary instructor facilitating energetic, professional classroom instruction for paired teams, small and large groups on assigned topics and areas of emphasis
- Coordinate instructor logistics and schedule for all assigned classes
- Monitors overall pay-out businesses, meeting and maintaining KPI (key performance indicators) for company’s policies for the financial services group as well as the client’s requirements for processing financial transactions
- Engage with the BMO Collections Quality Assurance Team/Customer Advocate Centre/Branch/ Compliance Officers to obtain their perspective about regional compliance activities and requirements
7
Experience For Bilingual Specialist, Manager Resource Team Resume
- Follow all BMO policies and procedures during customer calls in order to minimize risk to the business and provide the customer with appropriate information as per established regulations
- Previous experience working in a face-to-face customer service environment
- Experience in handling Executive level sensitive escalations with urgency and thorough follow through until resolution
- Strong knowledge of human resource operational processes is an asset
- Proficient knowledge of Microsoft Office specifically intermediate Excel skill level
- Intermediate to advanced proficiency in Microsoft Office Programs, including Word and Excel
- Interact with all Teams within the GBS towers to insure all billing issues are resolved in a timely manner
- In pursuit CCP or other accounting designation considered an asset
8
Experience For Bilingual Sourcing Specialist Resume
- Manage risk and minimize losses through portfolio monitoring and proactive identification of suitability issues
- Provide basic quotes (Catalog net / list / pre-approved Sales Bulletins; standard Terms and Conditions)
- Work with appropriate functions within the company to achieve delivery lead times to satisfy customer’s requirements
- Identifies areas for process improvement, drives change through lean methodology
- Monitor customer accounts and escalate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments)
- Prepare timely and accurate MI (i.e. weekly/month end Accounts Receivable reports)
- The ability to develop, evaluate and motivate to drive positive team dynamics
- Read, write, and speak Spanish
9
Experience For Bilingual Merchant Services Specialist Resume
- Hours of operation vary from 8 am to 8 pm, up to 7 days per week
- Fluency in English and French required to interact with clients, candidates, and colleagues via email and phone
- Experience in HR services interacting directly with customers or business partners, in high volume multi-national environment in payroll, benefits or human resource operations
- Process Improvements - participate as a SME in quality improvement projects
- Able to obtain a Level One Fingerprint Card
- Oracle PeopleSoft ERP system knowledge is an asset
- Work in a deadline-drive environment, cross-functionally and independently
- Maintain strong knowledge and understanding of Financial Services, Capital Markets and Economic data; incorporating this approach into each client’s personal financial situation to help clients achieve their financial and personal goals
10
Experience For Bilingual New Business Specialist Resume
- An opportunity to build your customer service skills
- Contribute to the effectiveness of the adviceDirect Team
- Contribute to the overall efficiency and effectiveness of both the adviceDirect group and your own individual investment team
- Excellent written and oral comunications
- Proven capability with data management and control principles
- Detail-oriented with proven ability for accuracy
- Deliver appropriate Investment Advice
List of Typical Skills For a Bilingual Specialist Resume
1
Skills For Bilingual Training Specialist Resume
- Experience with contact centre scheduling and reporting
- Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution
- Experience in training, related field or equivalent
- Demonstrate an in-depth understanding of client suitability
- Validate customer Purchase Order against basic / standard contractual terms negotiating with the customer any issues identified
- Solid understanding of program execution methodologies,
- Adult Education Certification - Or comparable education/training experience
- Experience of working with remote teams and leadership
- Experience and knowledge of retail brokerage applications
2
Skills For Bilingual Accounts Receivable Specialist Resume
- Proven ability to establish and maintain relationships with staff at all levels of an organization
- Exhibit a strong sense of broker partnership and services, and carry out functions with a n extremely high sense of urgency
- Writing and maintaining documentation of SOPs/Operating Instructions
- Understanding financial transactions, statements and reports
- Willing to work variable shift patterns which could incorporate nights/weekends and change based on delivery requirements
3
Skills For Bilingual Customer Account Specialist Resume
- Work with the customer to resolve disputes including working with AR Administrators and Billing team to resolve payment application and billing issues
- Follow established policies and procedures in the processing of new business applications issuing and settling of policies
- Recognize and monitor escalations, assist in researching or providing root cause analysis and adhering to SLAs
- Assist NSLDS users with understanding and execution of NSLDS functionality while maintaining confidentiality of Personal Identifiable Information (PII)
- Address customer services issues when presented according to established parameters, escalating as required to the Manager, New Business for resolution
- Establish ongoing working relationships with customers, Sales and other functionally related teams
- Understands the importance of remaining compassionate and empathetic when dealing with the problems of others
4
Skills For Bilingual Human Resources Specialist Resume
- Occasional early morning/evening and weekend work to meet deadlines and interact with counterparts in different time zones
- Take advantage of our Health & Wellness programs including our on-site fitness classes and nutrition consulting, amongst other initiatives
- Forecast cash collections, evaluating and raising issues to appropriate internal and external contacts
- Reconcile bank accounts, posting and balancing financial data in various ledgers
- Responsible for leading on-the-job training, provide on the floor and virtual support to trainees in an OJT environment as part of new hire process
- Completion of Instructing Adults Certificate
- Highly Technical troubleshooting ability
- Assist in the processes to prepare file for data correction and tracking progress
- Acquire and maintain an understanding of various Department of Education software applications, processes, procedures, and Web sites
5
Skills For Bilingual Specialist, Process & Systems Resume
- Work in tandem with Underwriting to exchange information to move cases to a decision by the underwriter
- Seeks out solution to the problem using available resources
- Selfless attitude focused on making others successful at RealPage
- Take ownership of customer concerns and resolving customer issues at first point of contact
- Understands the importance of monitoring the status and quality of one’s own work
- Uses elementary software packages for basic record keeping purposes
- Appreciates the importance of basing decisions on factual information and sound logic
- Has an elementary understanding of the organization’s competitive strengths and weaknesses
6
Skills For Bilingual Advicedirect Investment Specialist Resume
- Understands the importance of staying calm and relaxed under pressured situations
- Comfortable working in a high volume call center environment
- Capable of working autonomously and positively contribute to team
- Advanced knowledge of Adobe Captivate and the Microsoft Office Suite of tools, and proficiency in learning new software/platforms
- Team player committed to achieving common project objectives
- Develop an overall understanding of the client’s investment strategy in order to best service them
- Participation in training sessions, presentations, and meetings, in person or virtually as needed
- Process payments and compiling segments of monthly closings and annual reports
7
Skills For Bilingual Specialist, Manager Resource Team Resume
- Receive and responds to all customer inquiries and issues relating to registered plan, policy and procedure, fund and account details
- Responsible for making recommendations on Customer Care apprentice progress in terms of overall performance and job fit
- Identify needed revisions to training materials and ECCO and communicate these to design team
- Highly proficient facilitation and Instruction abilities using multiple methodological
- Facilitate training to targeted audiences such as the contact center and other key areas
- Conduct coaching of established strategies to achieve the required performance goals in accordance with established timelines
- Prepare and provide appropriate resources & materials for all assigned classes onboarding
- Maintain appropriate files and provide a final written summary on training programs and trainees
8
Skills For Bilingual Sourcing Specialist Resume
- Closely track and document student performance throughout their progression identifying areas to sustain and improve
- Completion of the Canadian Securities Course, CPH and PFP
- Support customer in use of printers and other computer peripherals in order to retrieve reports or other NSLDS output
- Assist callers with software installation, configuration, usage and un-installation as needed for use of NSLDS
- Multi-task and work under pressure in a dynamic environment
- Ability take initiative and to think “out of the box”
9
Skills For Bilingual Merchant Services Specialist Resume
- Relocation is provided with this role
- Process new business applications in an efficient manner to meet service level standards for New Business
- Issue and settle approved applications in an efficient manner to meet service and quality level standards
- Receive, investigate and resolve inquires from the field and other team members related to specific application files
- Takes time to listen to the customer; does not assume
- Escalates the problem quickly when necessary
- Perform collection activities on due and past due invoices (including assistance with bankruptcies, legal filings and other advanced collections activities as required) and manage deductions for all assigned accounts
10
Skills For Bilingual New Business Specialist Resume
- Polished MS Office applications (Word, Outlook, PowerPoint, and Excel) skills
- Demonstrated ability to manage multiple projects and meet specific deadlines
- Demonstrated ability to take initiative and find solutions
- Experience in a contact center or related field
- Experience as a Contact Center Trainer
- Experience with Oracle Cloud HCM or similar cloud technology
List of Typical Responsibilities For a Bilingual Specialist Resume
1
Responsibilities For Bilingual Training Specialist Resume
- Review Know Your Client details, assess a client’s personal circumstances and make a recommendation of an Investor Profile
- Understand and practice the boundaries and limitations of advice in the context of adviceDirect
- Adhere to all aspects of the Know Your Client standards, policies and procedures
- Protect the Bank’s assets by adhering to all policies and procedures, legal and ethical requirements and regulations, and established risk guidelines. Ensure all business is in conformity with Bank Policies and other guidelines
- A comprehensive benefits program
- Bilingual written and oral communication (Spanish)
- Process and quality improvement driven
2
Responsibilities For Bilingual Accounts Receivable Specialist Resume
- Be part of an industry recognized leader in the wealth management business
- Be rewarded with our highly competitive compensation package,
- Be a participant in a variety of community involvement programs; and
- Communicate and collaborate with internal team members
- Able to achieve results based on individual and team goals
- Three (3) or more years in a Customer Support role, preferably in aviation
- Bi-lingual in Spanish and English is required
3
Responsibilities For Bilingual Customer Account Specialist Resume
- Understands Rockwell Collins’ basic rules, policies, and procedures
- Set up customers' device based on their individual usage needs and interests (where applicable)
- Key accountability for managing Customer Care Apprentice performance in achieving pre-defined performance goals, apply a systematic approach to improving current performance, identify gaps between existing and required performance, analyze the causes and factors that limit performance and implement learning solutions that focus on and deliver results
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