Business Process Consultant Resume Sample
Declan Cruickshank
618 Herzog Drive,
San Francisco,
CA
+1 (555) 829 7319
Work Experience
Senior Business Process Consultant
05/2018
-
PRESENT
Chicago, IL
- Sabre Support Desk and Operations: product life cycle knowledge including functional, systems / integration, implementation / delivery and maintenance with deep understanding of customer
- Promote continuous process improvement practices through process metrics /KPI’s, dashboards and role accountabilities
- Serves as a liaison between the business (client) and the IT organization; Needs to interface with application owners, technical leads, and other IT departments
- Participates in change management activities associated with process improvement
- Identifies data population, gathers and analyzes data relevant to processes identified for process improvement initiatives
- Helps to design processes to address identified problems
- Identifies, and using independent judgment, recommends process and operational improvements to reduce the complexity of the application work flow process
- Experience with application support for end-point, desktop and mid-range computer applications, ideally in a healthcare setting
Business Process Consultant
10/2015
-
01/2018
Los Angeles, CA
- Work within high performance teams that are geographically dispersed within the organization
- Responsible for ensuring that there is a coherent and structured portfolio of projects and programs for the relevant HR area(s), including adherence to Syngenta’s internal governance and methodologies
- Valid Class C Texas Driver’s License
- Experience with Pega or IBM Blueworks
- BPMN and Process Design- creating business roules
- Strong knowledge around Visio and Office suite
- Process workflows and diagrams
- Support our client’s enterprise level projects in a specialist role. Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations
Business Process Consultant, Junior
11/2012
-
09/2015
Phoenix, AZ
- Experience with management of technical issues
- Good project management and consulting skills
- Experience with building relationships with IT and Business
- Experience facilitating and leading meetings
- Experience working in a PCI or other regulated environment
- Determine key business issues and develop effective action plans from multi-disciplinary perspectives
- Excellent verbal and written communication skills. Proficient in customer and client relations
Education
Maharishi University of Management
2008 - 2012
Bachelor's Degree in Business
Professional Skills
- Proven critical thinking skills and ability to demonstrate and apply skills
- Strong customer focus, integrity and relationship building skills, consensus building skills, success in influencing and ability to delivery measurable results
- Very strong project management skills with demonstrated experience in leading complex projects involving global project teams
- Experience defining strategy for project or process fostering innovative culture and solutions along with strong analytical and problem-solving skills
- Strong written and verbal communications skills including experience in explaining complex data and solutions
- Excellent time management skills in managing multiple and changing priorities
- Experience and demonstrated skill organizing and presenting complex technical information effectively
How to write Business Process Consultant Resume
Business Process Consultant role is responsible for interpersonal, analysis, business, microsoft, analytical, intermediate, organizational, technical, powerpoint, excel.
To write great resume for business process consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Process Consultant Resume
The section contact information is important in your business process consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Process Consultant Resume
The section work experience is an essential part of your business process consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business process consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business process consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Process Consultant resume experience can include:
- Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Achieve an outcome that provides sustainable solutions to the client
- Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice
- Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives
- Excellent communication skills written and verbal, ability to effectively communicate with internal and external stakeholders
- Effectively and efficiently manage and prioritize tasks and time over multiple activities with competing priorities
- Project management skills including the ability to translate needs into a workable implementation plan Change management skills
Education on a Business Process Consultant Resume
Make sure to make education a priority on your business process consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business process consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Process Consultant Resume
When listing skills on your business process consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business process consultant skills:
- Excellent organizational skills; attention to detail; strong communication and negotiation skills; very strong team player with excellent interpersonal skills
- Relationship Management - Possess strong relationship management, communication and decision making skills. Excellent verbal and written communication skills
- Excellent soft skills and Strong communication skills required
- PC skills: Microsoft Office (including Word, Excel, Access, PowerPoint and Visio) Strong problem solving, analytical and decision-making skills
- Experience with documenting processes and practices while effectively prioritizing multiple tasks, priorities, projects, and deadlines
- Excellent planning and organizational skills with the ability to effectively lead and/or facilitate multiple project teams simultaneously
List of Typical Experience For a Business Process Consultant Resume
1
Experience For Senior Business Process Consultant Resume
- A proven ability to work effectively across teams and demonstrated record of success in delivering results
- Possess excellent written and verbal communication skills and experience briefing senior personnel at the Corporate level and Congressional Members/Staffers
- Strong and proven ability to work effectively independently and within a team
- Excellent team working and problem-solving skills
- Excellent communication skills including interviewing, documentation, and presentation
- Strong planning, coordination and project management skills
- Excellent Project Management skills and ability to plan and direct multiple, moderately complex process reengineering projects
- Excellent computer skills required, including Excel, Word, PowerPoint, Visio and other pertinent software applications
2
Experience For Business Process Consultant, Senior Resume
- Experience working in business operations or quality assurance and demonstrated strong business and digital acumen
- Strong qualitative and quantitative analytical and problem-solving skills
- Excellent communication skills using multiple platforms and applications
- Strong track record of proactively monitoring and effectively implementing complex plans and processes
- Communication – excellent written and verbal communication skills utilized to facilitate and influence others
- Strong facilitation, time management and issue resolution skills
- Demonstrated ability to function effectively both independently and part of a team
3
Experience For Regional Business Process Consultant Resume
- Effective written and verbal communication skills to engage with colleagues, clients and vendors
- Advanced ability to multi-task and exhibit effective time management and organization skills
- Possess strong leadership, problem identification/resolution skills, flexibility, and initiative
- Possess excellent computer skills in MS Word, PowerPoint, SharePoint, and Excel
- Leads with Strong Operational Business Process & TQM Skills
- SAP product experience and/or at least 3 years prior relevant industry/solutions experience
- Proven leadership skills and business acumen; performance-driven
4
Experience For Business Process Consultant Analyst Resume
- Excellent written and spoken communication skills: able to write and speak in a clear, approachable, and professional style. Required 7 Years
- Strong communication skills - written, verbal/non-verbal
- Strong Microsoft Office skills, particularly with Excel and Word
- Detail oriented and self-motivator as well as good written and verbal communication skills required
- Excellent communications and presentation skills to be able to inform and persuade
- Strong database query and analysis skills, reconciliation based
5
Experience For Itbm Financial Management Business Process Consultant Resume
- Strong interpersonal communication skills and ability to establish positive rapport with all levels of staff
- Demonstrated experience in benchmarking and comparing performance to industry standards
- Technical writing and process documentation skills
- On-boarding new businesses to use SuccessFactors. This would require basic project management skills
- Proven experience creating content. Work samples or portfolio required
- Experience with construction scheduling in MS Project and/or Primavera P6 software, as well as experience in PMIS or business intelligence tools
- Initiative and Foresight – sees and pursues opportunities for improvement and effectively champions new ideas and technologies to meet business challenges
- Healthcare/Retail experience, with experience in Risk Management
6
Experience For CSM Business Process Consultant Resume
- Advanced communication skills and ability to interact with all levels of end users (written, verbal, presentation)
- Intermediate to advanced Microsoft Office skills, including a heavy use of Excel, PowerPoint and SharePoint
- Recent, hands on, substantial experience as a Dynamics CRM/365 developer/architect with extensive experience in Object Oriented Design and Development
- Knowledge on tax procedure TAXBRA, tax codes setup and main configuration for MM processes. Prior experience on RVXBRA/TAXBRJ migration to RVABRA/TAXBRA
- Proven work experience as a community manager
- Communicate effectively with stakeholders at all levels across the business
- Prior Lean or Six Sigma experience desired
7
Experience For IT Business Process Consultant Resume
- Intermediate Office 2016 application skills, especially Outlook, Word, and Excel
- Statistical/data analysis skills
- Work experience, including relevant business and IT experience
- Collect and organize data effectively and performing basic analysis, including benchmarking reports, and financial, market, and operational analyses
- Experience Prism or provider advocate experience
- Demonstrated experience in facilitating cross-functional groups with participants from all levels of the organization
8
Experience For Regional Business Process Consultant Lead Resume
- Experience with Microsoft Office, including manipulating data in Excel and creating compelling PowerPoint decks
- Experience leading and facilitating improvement projects with an understanding of project planning and project management
- Experience in establishing and managing close working relationships with senior US government agencies
- Applies best practices when summarizing, consolidating, and presenting findings and recommendations to senior leaders and officers
- Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes
- Assist in prioritizing discrete projects across and within the business areas, as wellas identifying the optimal mix and timing of projects
- Experience with designing and creating Business requirements Documents, User Acceptance Plan, End User Guides, Data Quality / Data Profiling
- Demonstrated proficiency in using advanced functions and features of Microsoft Excel, including data modeling and analysis
9
Experience For Claims Business Process Consultant Resume
- Is very strong with laying out processes, defining risk and developing controls to mitigate the risk
- Experience in facilitating, modeling and documenting development of current business processes or change to exist
- Experience with BPM standards, including modeling and visualization using Microsoft Visio
- Experience coordinating across multiple CIP projects and initiatives, including leveraging resources to achieve enhanced outcomes
- Experience assisting with identification, monitoring and actively mitigating risks at the program and project level
10
Experience For Senior Claims Business Process Consultant Resume
- Knowledge and experience with performance metrics monitoring and analysis to support decision-making and performance reporting
- Experience in business process analysis, mapping and reengineering, and Enterprise Resource Planning (ERP) transformation and implementation
- Co-facilitates engaging learning experiences, grounded in Lean thinking and practice
- Related experience in ALL phases of Object Oriented software development, including design, configuration, testing, debugging, implementation. Desired 5 Years
- Experience in conducting analytical research to facilitate real time decisions effecting client personnel and systems
- Experience in developing and executing strategic goals and initiatives
- Experience in providing detailed end-to-end multi-organization process flows for the outsourcing service to other agencies
- Experience in managing and delivering successful multiple million-dollar projects and programs
List of Typical Skills For a Business Process Consultant Resume
1
Skills For Senior Business Process Consultant Resume
- Process Improvement experience including strong problem solving, analytical and decision making skills
- Self-starter with an excellent balance of organizational, strategic management and execution skills, managing multiple priorities in a timely manner
- Project management skills-prior experience handling multiple responsibilities and lead projects to successful completion
- Strong skills in SQL (writing script, SSIS packages, SSAS, data base building and maintenance, report building)
- Demonstrated experience in business process, process mapping or implementing process change focused on improving the customer experience
- Excellent decision-making skills, considering all relevant factors and stakeholders
2
Skills For Business Process Consultant, Senior Resume
- ABAP Programming skills with modular experience including HR and Payroll
- Strong skills managing meetings with senior level program leaders
- Strong analytical and problem-solving skills and the ability to influence others
- Excellent Excel, PowerPoint, Visio skills, Ability to do detailed process mapping exercises
- Excellent facilitation, change management, interpersonal and problem solving skills required
- Excellent partnering and communication skills across the full spectrum of stakeholders (managerial to first line personnel)
- Proven ability to effectively manage multiple activities with varying complexity within tight time frames
- Expert level skills and experience using Visio
3
Skills For Regional Business Process Consultant Resume
- Strong project/program coordination and management skills
- Excellent computer skills in Access, Word, Excel, PowerPoint, Outlook; etc
- Strong project management, organizational, communications, time management and multi-tasking skills
- Meeting management / facilitating skills
- Proven facilitation experience in complex, high risk, group dynamics including designing workshops, facilitating sessions and working with teams
4
Skills For Business Process Consultant Analyst Resume
- Problem solving skills researching conflicting and inaccurate data
- Professional experience designing content for online experiences, websites, applications, or advertising
- Querying data and doing some analysis, CCAR and IFRS9 (International type experience) experience with either of these would be great
- Prior experience working in a government records filing office
- Knowledge of program and project management with experience of managing or delivering global / multi-country projects and with IT project experience
5
Skills For Itbm Financial Management Business Process Consultant Resume
- Prior experience developing and delivering executive-level presentations
- Work effectively in a team environment by leveraging expertise of others and utilizing best practice solutions
- A high level of computer skills required for placing and tracking requests and service incidents, as well as, high proficiency in Excel and Word
- Prior experience designing and automating processes and/or workflows for governance, finance, human resources, facilities, and/or related functions
- Demonstrate proactive approaches to problem-solving with strong decision-making capability
- Experience managing and defining technology-driven products, platforms, capabilities, processes, and/or experiences
- Critical Thinking/ Analysis / Writing (Key Skills)
6
Skills For CSM Business Process Consultant Resume
- Perform assessments utilizing analytical skills to understand current customer environments and identify process improvement opportunities
- Able to provide a valid Texas driver’s license and present and maintain a good driving record
- Experience in management consulting or relevant industry experience
- Intermediate PC skills: Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)
- Advanced PC skills: Microsoft Office (including Word, Excel, PowerPoint and Visio)
- Proven experience and comfort leading meetings (in-persons and virtual)
- Creative outside the box problem solving skills to help meet the needs of our customers
- Four (4) years Information Technology work experience and/or Business Process Analysis work experience or accredited college training in a related field
7
Skills For IT Business Process Consultant Resume
- Facilitation skills and management consulting
- Intermediate skills in Microsoft Excel - create formulas; PowerPoint - create slide shows; Outlook - be able to create emails, and Visio - using charts
- Responsible for the final draft validation and sign off by the process owner and SMEs prior to submitting the workflow model to the Workflow Governance team
- Mentors others, helping them to develop skills and capabilities in support of their professional growth
- PC Skills: Expertise in Microsoft Office Tools (Excel, Word, PowerPoint, Visio), Minitab
- Exceptional business acumen/aptitude interpersonal skills
8
Skills For Regional Business Process Consultant Lead Resume
- Prior SAP Implementation experience
- CPC certified, prior experience with Epic systems (HB, PB)
- Coding crendential with charging experience,
- Coordinating system validation efforts. Help with testing user requirements
- Training & Development experience (classroom setting)
- Experience planning and tracking projects, as well as working with large data sets and making data-driven analytical decisions
- Experience tracking, planning projects, working with large data sets and making data-driven analytical decisions
9
Skills For Claims Business Process Consultant Resume
- At-least 1-year of professional experience creating reports, tracking performance and analyzing or predicting trends
- Experience developing and conducting training programs in alignment with organizational and employee goals
- Experience providing cross functional consulting, facilitation and coaching services to executives and managers
- Experience interviewing and collecting information from business and technical users and transforming this into consumable information
- Experience leading, energizing and influencing change efforts at all levels of a complex organization
- Experience in Developing, Implementing and Supporting Business and Product Plans
- Proven success handling complex and/or ambiguous business problems and consulting with leaders regarding larger scale process redesign or change management
- Experience working in business operations, marketing and/or planning
10
Skills For Senior Claims Business Process Consultant Resume
- Experience leading and influencing change and overcoming change resistance ideally in a public or private healthcare sector
- Experience in training staff and implementing technology processes in an office setting
- Experience designing and developing reports utilizing Business Intelligence Software, such as MicroStrategy
- Experience in summarizing, presenting and analyzing large sets of data (Pivot Tables and Graphs)
- Experience managing CIP data and 5-year CIP Planning including the use of eCAPRIS or similar software
- Experience working with Asset Management databases and software, including data analysis and report building
- Experience with business process reengineering, Lean Six Sigma, strategic planning, integrated master scheduling, and organizational optimization
List of Typical Responsibilities For a Business Process Consultant Resume
1
Responsibilities For Senior Business Process Consultant Resume
- Superior group/team facilitation skills and experience at working effectively with cross-functional teams in a matrix organization
- Strong project management skills and ability to prioritize activities
- Excellent Written and Verbal Communication Skills Problem Solving Process Improvement
- Excellent Communication skills interfacing with Business and technical senior leadership
- Strong facilitation and verbal/written communication skills
- Possess strong written and oral communicative skills as well as multi-task in a fast-paced environment
2
Responsibilities For Business Process Consultant, Senior Resume
- The ability to effectively and efficiently conducting meetings including documentation, minutes, and follow up
- Works effectively on project teams as a leader or as a participant. Plans, organizes, leads, facilitates group meetings and SCRUM
- Relationships and Networks – works effectively with teams and networks establishing a high level of trust
- Prepares business teams to develop strong ‘user stories’ (change requests) including developing testing criteria and subsequent testing validation
- Work and collaborate effectively in a highly matrixed environment, across multiple stakeholders
3
Responsibilities For Regional Business Process Consultant Resume
- Proven ability to execute; excellent attention to detail and follow through
- Top notch executive presentation skills
- Experience in process change efforts within HR IT systems & demonstrated results
- Strong desire to make processes compliant, efficient, and effective
- Strong ability to multi-task and handle priority assignments under stress
- Process management experience OR Claims experience
- Practical experience of working on digital and process transformation projects leading to tangible benefits and outcomes
- Experience in leading and managing teams in project delivery
4
Responsibilities For Business Process Consultant Analyst Resume
- Demonstrate the ability to lead internal and external consulting teams during a project
- Experience with consulting or working in a professional work or military environment
- Possess proven problem solving capabilities to drive decision making
- Experience working with project management, research and analysis; preparing reports for senior management
- Data analysis, consulting, investment banking, or related experience
- Experience leading and facilitating meetings
- Experience leading or collaborating on continuous process improvements
- Experience developing and documenting processes and practices
5
Responsibilities For Itbm Financial Management Business Process Consultant Resume
- Experience presenting capital funding recommendations to executives and other organizational leadership
- Experience gathering requirements from business owner and documenting details
- Experience researching issues and conducting data reviews to identify trends
- Experience with business process reengineering in a consulting, government, or military environment
- Experience with business process modeling (BPM), business process reengineering (BPR), organizational change management, and human capital management
- Experience with using enterprise-wide Personnel or Human Capital Management (HCM) systems, including PeopleSoft 9.2, SAP, and large ERP systems
- Experience working with health plan provider contracting information
6
Responsibilities For CSM Business Process Consultant Resume
- Experience in Agile/Scrum work environment as a Product Owner: Writing user stories, and following the development process through user story acceptance
- Experience performing business process consulting, quality assurance, and/or quality control
- Experience gathering requirements from business owner and documenting
- Experience in making ideas viable and leading improvement projects
- Experience working in a manufacturing or logistics supply chain organization or consultancy with preference for Petrochemicals environment
- Experience with gathering and documenting business requirements for technology implementation
- Experience in developing member messaging and/or communications
- Experience working in the banking, financial or insurance industry
- Experience with NOOSH or any other type of inventory/printing tool for document storing
7
Responsibilities For IT Business Process Consultant Resume
- Business process mapping experience, as well as an understanding of the relationship between business processes, policies, and technology
- Experience in developing and executing test plans
- Significant experience delivering projects using a formal software development methodology
- Experience in project and program management, including managing projects or programs is considered an asset
- In a business or technical role, with 2+ years of experience in coaching and mentoring
- Experience working processes and systems that support interfaces
- Provides organization effectiveness consulting services for strategic initiatives within assigned function
- Demonstrated thought leadership, expertise and track record in the following areas
8
Responsibilities For Regional Business Process Consultant Lead Resume
- Software engineering/development experience
- Strong knowledge and understanding of call center environment, typical customer scenarios, and operational metrics
- Demonstrated ability to manage several concurrent, large projects involving multiple stakeholders
- Previous experience with BPM/process modeling
- Experience in drafting congressional and senior-level strategic vision statements
- Experience managing budgets and metrics associated with large programs/projects
9
Responsibilities For Claims Business Process Consultant Resume
- Experience with developing professional power point presentations
- Experience with resource management, procurement management, project tracking
- Extensive experience with MS-Visio diagramming
- Experience working with elected officials and the public
- Proven ability to work in a fast paced, constantly evolving environment
- Experience in business or financial analysis that includes writing business and/or system requirements
- Experience in Facilitating groups
- Experience with using Microsoft Excel to create reports
- Experience with consulting with the federal government or DoD
10
Responsibilities For Senior Claims Business Process Consultant Resume
- Experience developing business processes related to asset inventory and condition assessments data collection
- Experience building interactive reports and dashboards with a emphasis on Microsoft Excel, Access, and SQL
- TAI processing experience helpful
- Process and testing documentation experience helpful
- Experience with gathering information, main points, and requirements through interviews, facilitated sessions, and best practice research
- Experience in Healthcare in one or more of the following areas
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