Process Consultant Resume Sample
Alisa Gutmann
7753 Stephan Orchard,
New York,
NY
+1 (555) 836 3268
Work Experience
Senior Process Consultant
09/2016
-
PRESENT
Boston, MA
- Model business consultation capabilities to align required needs with executable business solutions. Hold associates accountable to accomplishing assigned tasks correctly and on time
- Achieve performance metrics in a fast paced environment
- Clarify vision, scope of work commitments, and deliverables with delegated risk groups/hospitals. Conduct root cause analysis, propose viable solutions, determine measures of success, and monitor progress towards goals
- Manage and deliver reporting on various projects including analysis of trend issues, opportunities and effects of process changes by quantitatively and qualitatively measuring them against internal and external benchmarks
- Conduct intake, tracking, and follow up process for operational/functional issues/projects across all functional areas of Humana and CA market, including summary presentations for Sr. Leadership
- Serve as a focal point for all cross functional areas to answer any questions related to all assigned projects
- Assure compliance with mandated and corporate policies regarding other departmental areas
- Responsible for delivering the complex re-engineering of identified global end-to-end processes resulting in a significant return on investment for the function
- Coordinate a team of local or remote SMEs and LSS trained resources to support the delivery of projects
Process Consultant
01/2010
-
08/2016
Philadelphia, PA
- Support strategic reviews of US CMB business lines to ensure progress against ‘5 Filters’
- Ensures strategic alignment of US CMB with Global and US imperatives
- Contributes towards development, assessment and implementation of strategic/transformation initiatives across the business and tracks benefits
- Ensures effective communication and understanding of the strategic transformation/agenda
- Provides governance recommendations & guidelines for project initiation
- Experience as an IT Application consultant or process expert with IT know-how in the area of OTC, PTP and / or MDM in an international environment
- Experience in SAP SD or MM module and involved SAP Master Data (Customer Master, Vendor Master, Bank Master) is required; experience with data migration activities is appreciated
Medicare Enrollment Process Consultant Internship
05/2003
-
10/2009
Houston, TX
- Resolving roadblocks or risks as far as possible without the need for escalation and raising through relevant channels when required to ensure effective resolution
- Validation and prioritization of locally identified projects and assistance with identifying appropriate resources to work on projects
- Development of the Global LSS Community through active involvement in a variety of workshops, forums and training sessions
- Actively participate in process improvement and project teams
- Define processes and analyze to report on global FTE forecasts in support of leadership discussions regarding location strategy, space planning and business growth
- Support global operations heads in the consolidation and analysis of functional productivity metrics for quarterly and yearly discussions with Senior Leadership
- Implement new metrics and formatting to expand GFS’ scorecard and better align with broader C&IS reporting
Education
Western New England University
1997 - 2002
Engineer's Degree in Business
Professional Skills
- Lead Vendor Management review meetings at least quarterly with appropriate key stakeholders to assess Vendor performance and Contract compliance to determine future strategy and corrective action, as applicable
- Excellent project management skills, excellent client facilitation, presentation and coaching skills (e.g., workshops, Kaizen sessions)
- Strong interpersonal skills, in particular planning, communication and presentation skills, with good cross functional and inter-disciplinary awareness
- Self-starter with strong consultative skills and relationship building skills
- Excellent relationship management, communication and influencing skills and demonstrable experience of working in a high pressured environment
- Very strong human relation and consultative skills to effectively interact with leadership and management, peers, business partners and vendor personnel
- Strong conflict-resolution skills and the ability to manage difficult situations/conversation. Strong negotiator, motivator, self-disciplined
How to write Process Consultant Resume
Process Consultant role is responsible for analytical, health, presentation, leadership, research, planning, software, business, programming, analysis.
To write great resume for process consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Consultant Resume
The section contact information is important in your process consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Consultant Resume
The section work experience is an essential part of your process consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Consultant resume experience can include:
- Being eager to learn new skills and share experience
- Proven problem-solving, analytical and troubleshooting skills. Leads problem solving sessions
- Demonstrated strong ability to communicate with impact and skilled at delivering focused and compelling presentations
- Effective communication and persuasion skillsDiscover our winning culture: www.henkel.com/career
- Exhibits strong analytical, verbal and written communication skills
- Proficiency with PC software for project management, spreadsheets and presentation graphics, strong Excel skills
Education on a Process Consultant Resume
Make sure to make education a priority on your process consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Consultant Resume
When listing skills on your process consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process consultant skills:
- Project Management: Planning, scheduling, monitoring and management skills sufficient to be effective in prioritizing and meeting project deadlines
- PC Skills including Access database skills
- Strong analytical skill, team building skills, functional expertise
- Excellent interpersonal skills with experience working in a team environment
- Demonstrates leadership skills. Leverages resources and sets priorities to deliver results
- Excellent English language skills and a good understanding of the German language
List of Typical Experience For a Process Consultant Resume
1
Experience For Senior Process Consultant Resume
- Proven leadership and coaching skills sufficient to lead and motivate a team face with complex projects
- Previous experience with deploying process changes in bank branches is considered a very strong asset
- Proven track record of delivering business benefits through effective change
- Well-developed influencing, presentation and communication skills both written and oral
- Proven ability to represent Hatch at external meetings and demonstrate value
- 3 – 5 years of work experience in a service industry or in management consulting leading and managing Lean/Six Sigma projects
- Financial Services knowledge in Retail Banking (such as product knowledge lending, investments, deposits) is considered a very strong assets
- Experience working with Minitab for statistical process analysis or Simul8 for process modeling would be an asset
- Experience in documenting business processes (preferably using BPMN)
2
Experience For IT Process Consultant Resume
- Exceptional initiative and decisiveness and strong analytical thinking
- Improves member experience by providing high quality consultation and services
- Experience working in a corporate organization
- Experience with working on a major project in a multidisciplinary team environment
- Support the Process Improvement Team Manager in prioritising work and the receipt of work requests
3
Experience For Utility Process Consultant Resume
- Work closely with People Improvement in the development of training for new or amended processes to contribute to a highly skilled and efficient workforce
- Maintain a strong control environment for Group reporting processes and other processes across plc Finance
- Highly skilled at project management including the ability to lead, facilitate, plan and organize initiatives
- Relevant working experience
- Strong working knowledge of Excel, Power Point, Visio, Access, and MS Word
4
Experience For E&D Process Consultant Resume
- Post-secondary diploma/certificate in business and/or information systems and/or accounting designation (or equivalent work experience)
- Excellent understanding, knowledge and application of Business Process design, techniques and methodologies
- Experience in implementing software within the food industry or as a process oriented analyst within the food industry
- Good level of technology knowledge required, including how IT can be leveraged to help achieve business goals
- Experience with Scrum/Agile methodologies and with cloud operations would be beneficial
5
Experience For Process Consultant Resolution Team Resume
- Strong knowledge of RPA (Robotic Process Automation) concept
- ERP (financial, HR, production) experience
- Establish effective client relationships amongst executives, managers, and staff from launch of
- Work with cross-functional partners to improve the Support experience for internal as well as external customers
- Two years of Healthcare, Process Improvement or Supply Chain experience required
- Lean process improvement experience required
- Build a strong pipeline of value improvement projects to achieve operating income goals
- Effective project/change management on range of plc Finance activity
6
Experience For IT Service Process Consultant Resume
- Delivering Yellow Belt training, Coach individuals and business areas, spreading knowledge and awareness and creating process experts throughout Standard Life
- Developing and managing project plans, status reports and issue logs, including milestones and
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes
- Providing strategic input into target operating model design
- Identifying key stakeholders across the business & externally to ensure a network of contacts when working on multi-channel projects
- Working knowledge of all Microsoft Office applications, including Word, Visio, Excel and Access
- Running process screening and discoveries to identify digitalisation and automation potential
7
Experience For Itsm Process Consultant Resume
- Facilitating decision-making for stakeholders on all levels with a proactive approach
- Taking active role in being a part of a young and engaged global Digitalisation CoE team
- Being able to build rapport and credibility across the organisation in order to promote ideas and proposals
- Supporting the identification and evaluation of improvement opportunities to support the process management transformation objectives
- Consulting visits to optimize customer's solutions for value creation
- Working knowledge of the DST Pharmacy Solutions RxNova Desktop System
8
Experience For Senior Process Consultant, Wealth Management Resume
- Working knowledge of ITIL and Lean/Six Sigma tools and methodologies
- Understanding of change management and documentation
- Understanding of Nokia business and business needs
- Working with all the international markets to understand their local nuances and get alignment
- Working with third party providers or our product teams to ensure these are implemented
- Working knowledge of Group Business standards
- Taking part of the project implementation to support successful and quality outcomes
- Creating high quality presentations for colleagues, experts, and managers
- Undertaking various project management tasks that come on ad-hoc basis to support the Digitalisation CoE leadership
9
Experience For Banking Center Operations & Process Consultant Resume
- Understanding of remote delivery model, SLAs & OLAs
- Understanding of MISRA standards, and verification methods/ tools
- Understanding of ISO 26262 functional safety concepts
- Bring structure and order to undefined problems and / or large scale problems, making them easier to address and solve
- Knowledge of state-of-the-art engineering and manufacturing best practices such as Six Sigma and Lean Manufacturing
- Manage process improvement initiatives through milestone tracking using multiple tools including but not limited to Access, Excel, MS Project, and SharePoint
- Provide expert input in metallurgy and process technology to our engineering studies where they are a collaboration between consulting and engineering teams
- Engages associates by gathering multiple views. Establishes trusting and productive relationships with key stakeholders
10
Experience For Process Consultant Senior Resume
- Assists with organizational change management including training and communication for new IT Process initiatives
- Supports all existing systems meeting the business requirements around cost, quality and performance targets
- Assists in the creation and following of existing and/or proposed systems guidelines, strategies, and standards
- Help challenge the thinking within the department and create ways of doing things differently
- Create activity standard times using SCAMP/SOS data modelling
- Be a change agent/facilitator and assist in identifying and removing project roadblocks
List of Typical Skills For a Process Consultant Resume
1
Skills For Senior Process Consultant Resume
- Strong planning skills with the ability to foresee potential issues and implement change and contingencies as appropriate
- Confident change-agent; strong selling and presentation skills (oral and written)
- Proven Operations, Planning and Project management skills
- Superior organizational and time management skills; manage priorities, meet deadlines and plan work schedules in a highly dynamic environment
- Being eager to learn new skills
- Proven experience in setting organizational direction and communicating and implementing overall business goals
- Experience of working within a project based environment at a level involving prioritisation and decision making
2
Skills For IT Process Consultant Resume
- Advisory and Delegating & Coaching skills
- Proven ability to be creative and effective in finding solutions to complex problems, balancing immediate and long-term needs
- Excellent working knowledge and experience of using MS Visio
- Organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential
- Demonstrated strong ability to leverage understanding of the business, industry, best practices and IT’s performance
- Process driven with a logical approach, sound business judgement supported by a high level of analytical and problem solving skills
- Great people skills and able to take discussions with the customer on a level playing field
3
Skills For Utility Process Consultant Resume
- Demonstrated training/facilitation experience
- Problem Solving/Analysis, Technical adaptability, project management, collaboration skills
- Experience of working in an environment with a strong control focus
- Prior experience working with projects / project management
- Proven experience with process engineering
- Demonstrated experience in integrating business systems in an enterprise (EAI, Middleware, etc…)
- Advanced programming skills (VBA, SQL)
4
Skills For E&D Process Consultant Resume
- Basic programming skills (VBA)
- Act as the go-to person to solve problems quickly and efficiently; Use problem solving skills to resolve large and complex business problems
- Analytical skills to assess performance gaps
- Well-developed leadership skills sufficient to lead and motivate staff at all levels and to function in a fast paced, high change environment
- Relevant work or project experience in Lean and Six Sigma would be a very strong asset
- Learning the details of how we operate and identifying of opportunities for improvement
- Delivering and Leading business readiness for change for Strategic priority projects
5
Skills For Process Consultant Resolution Team Resume
- Advising on digital and automation solutions that solves business problems and improve customer experience
- Managing multiple projects and priorities simultaneously
- Making strong recommendations to Process Owner on process optimisation opportunities and implementation plans
- Quantifying key issues through rigorous data analysis and validate findings with project stakeholders and business owners
- Experience in gathering information and collecting, analysing and interpreting data using structured methods
- Experience doing Business Process Mapping, Analysis, Value Stream Mapping (VA / NVA), FMEAs, Scenario Modelling
- Experience initiating and driving Business Process Re-engineering efforts to completion with minimal guidance
- Significant experience in engineering planning for the process engineering discipline
6
Skills For IT Service Process Consultant Resume
- Demonstrated the understanding of the standards and deliverables to ensure integrity of the systems engineering process. ·
- Can articulate and has experience in representing the business impact of implementing change
- Significant understanding and experience of using Six Sigma/Lean methodologies and techniques
- Experience using Microsoft PowerPoint to create presentations and other customer-facing deliverables
- Experience with documenting or creating processes and practices, often in accepted project methodology artifacts
- Work experience in industrial engineering, nursing, or business operations
- Demonstrated change leader and supporting teams dealing with ambiguity, particularly in a start up environment
7
Skills For Itsm Process Consultant Resume
- Hands on experience of process mapping using ARIS
- Experience in Management Consulting, Support Operations, Process Engineering or equivalent team
- Good knowledge of operational process analyser tools in use across operations and expertise in using process modelling and maintenance tools and systems
- Skilled at collaborating in a complex, matrixed organization to drive results
- Visio skill for process mapping exercises
- Experience of financial reporting and control, preferably within a financial services company
- Leads effective analysis to determine root causes driving identified issues & develop potential solutions to eliminate root causes
8
Skills For Senior Process Consultant, Wealth Management Resume
- Strong communicator to multiple audience types, using multiple media. Can deliver high impact presentations at short notice
- Self-organizing and able to structure presentations in an effective manor
- Excellent working knowledge of operations process management methods, tools, techniques and principles
- Good awareness and use of planning tools and techniques
- Services & consulting experience
9
Skills For Banking Center Operations & Process Consultant Resume
- Experience working within a product delivery lifecycle
- Experience in doing concept, feasibility studies and outline design of sewage treatment plants
- Experience working in Provider Operations and or in United Health Networks
- Demonstrate success working independently in a remote, global environment
- Strong understanding of core business processes within Finance (OTSC, PRTP, RTR), Procurement and HR
10
Skills For Process Consultant Senior Resume
- Significant demonstrable experience in process optimisation, process mapping (BPMN) and process improvement and operational excellence
- Considerable experience in resource and workforce planning
- User Acceptance Testing test scenario and data selection experience
- Experience working with Pharmacy or Pharmacy data
- Possess a solid understanding of operations, communications and processes
List of Typical Responsibilities For a Process Consultant Resume
1
Responsibilities For Senior Process Consultant Resume
- Exhibits strong communication skills. Clearly communicates complex information
- Effectively manages projects and initiatives
- Experience with ServiceNow tool considered a strong asset
- Strong experience with Microsoft Excel and Access
- Extensive written and verbal communication skills required
2
Responsibilities For IT Process Consultant Resume
- Prior experience in health insurance industry
- Advanced skills with Microsoft Office, including Word, Excel, PowerPoint, Visio and Project are required
- Experience with business writing and communicating orally in an IT environment
- Experience with editing and proofing documents, emails, and SharePoint files content
- Experience working on similar position in a corporate organization
- Experience in building RPA (Robotics Process Automation) solutions for services (e.g. Blue Prism, UiPath, Automation Anywhere, etc.)
3
Responsibilities For Utility Process Consultant Resume
- Experience in business process improvements and process reengineering (Kaizen, Six Sigma, Lean, Just do it, etc.)
- Experience from telecommunications: Engineering, Operations
- Experience in Statistical analysis of data to baseline process capability, analyze trends and reporting
- Present business proposals for approval and initiation emphasizing cost avoidance, improved member experience, and/or enhanced compliance adherence
- Publishes End-to-End processes from the existing documentation; monitors, validates and maintains End-to-End processes
- Demonstrated proficiency in MS Office applications including Access, Excel, Project and Visio
- Solid understanding of process/work flow concepts
4
Responsibilities For E&D Process Consultant Resume
- Experience and understanding of work process and procedures development in an IT Environment
- Experience with uploading content to SharePoint
- Experience with and knowledge of IT Help Desk and training activities
- Experience with implementation of Automotive SPICE and/ or CMMI Level 3 processes
- Experience with Portfolio/ Program management tools like Clarity, JIRA, etc
- Experience with requirements analysis tools such as DOORS
5
Responsibilities For Process Consultant Resolution Team Resume
- Assists in the validation, update, approval and publication of process methodology
- Partner with regional /country leadership to implement an effective change management and governance structure which facilitates successful project execution
- Manage the project drumbeat to ensure effective project completion (On target, On-time, On-scope)
- Provide organizational change mgmt., communications and training support to ensure practitioners experience a seamless transition to the new process
- Experience
- Experience in healthcare industry and expertise in Medicare/Commercial or Medicaid Risk Adjustment
- Industry experience in process improvement engineering
6
Responsibilities For IT Service Process Consultant Resume
- Fraud Management or Collections functional knowledge and/or experience in a financial services environment considered an asset
- Process improvement work experience
- Agile, Lean, or Six Sigma work experience
- Organizational change management work experience
- TRICARE experience
7
Responsibilities For Itsm Process Consultant Resume
- Demonstrated ability to extensively analyze and produce IT processes and workflows is necessary
- Communicating, presenting, negotiating and influencing across the business
- Interacting with senior leaders in your group and on the business side – leading meetings and conducting presentations
- Managing client relationships and contributing to business development
- Raising the profile of Hatch within the industry, taking part in panel reviews, regional competitions and press
- Working with the central functions (operations, product, marketing) to ensure international needs are understood well catered for
- Enhance individual and team performance by creating a climate of consistent and continuous learning (promote new ideas, conduct knowledge sharing)
8
Responsibilities For Senior Process Consultant, Wealth Management Resume
- Support a team atmosphere which is collaborative, stimulating, challenging and funSearch Jobs US
- Leads process re-engineering and design, including gap assessments
- Maintain consistency while documenting and capturing the information for the processes across functions and businesses
- Work within a 12-16 weeks’ timescale for reengineering projects and ensuring designs are translated into implementation
- Responsible for creating and delivering all process related documentation
- Develops and conducts senior management and executive communications and training throughout the organization
9
Responsibilities For Banking Center Operations & Process Consultant Resume
- Serve as a lead in creating the team’s travel schedule
- Design, provide input and/or facilitate process related training to business customers
- Create the process mapping and algorithm
- Responsible for conducting onsite evaluations of the customer’s total laboratory operation
- Creates detailed documentation of processes, reports, graphs and data for customers including multiple levels of process stakeholders
- Aligns and translates the Business needs (according to Nokia Strategy) into required process change proposals
- Contributes to the concept creation according to Nokia process governance & architecture
- Assist to identify project specific tailoring
10
Responsibilities For Process Consultant Senior Resume
- Assists in the provision of regular audits of IT processes and the quality of the documentation being created (CQI)
- Acts as a change and transition agent to ensure minimal organizational disruption during new process implementations
- Stays current on the latest industry technologies, trends and strategies relating to IT process architecture
- Facilitates, coaches, and completes clinical and operational process events using lean methodology and quality tools throughout the organization
- Facilitates lean tools, including value stream maps, A3, 5S, PDCA
- Establishes metrics for the improvement event, follow-up action steps, and reporting routines
- Delivers presentations to various audiences regarding performance events and results
- Contributes to the Lean Review course instruction and coaching and to the annual Lean improvement plan
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