Process Improvement Consultant Resume Sample
Albina Mohr
63684 Jacobs Shoal,
Boston,
MA
+1 (555) 353 9510
Work Experience
Process Improvement Consultant Senior
06/2015
-
PRESENT
Houston, TX
- Leading project teams that are focused on delivering measurable results, documented and sustained improvement in health care and service delivery
- Establish and maintain effective working relationships with leadership, staff and medical staff
- Supporting efforts to identify and implement breakthrough strategies to improve the efficiency and effectiveness of quality and safe care provided at Swedish
- Workforce Analytics - Developing, building, and maintaining workforce models to support strategic resource planning activity
- Process Blueprinting and Optimization - Developing process maps and identifying key risk controls to build a robust process architecture and identify critical process improvement opportunities
- Oversee and develop project managers who are responsible for the successful implementation of process and automation improvement projects
- Aggressively work through policy and procedures to achieve results on-time and within budget
- Recommend core process changes to be embedded where appropriate and contribute to incident solutions inclusive of effecting recommended training, performance coaching and other action talents essential to sustaining improved process outcomes
- Explain complex processes and status updates in a manner that ensures understanding at all the leadership levels within the organization
Process Improvement Consultant
07/2008
-
04/2015
Dallas, TX
- Develop and implement new processes that improve core operation, employer experience, consumer experience and project delivery
- Consult directly at the executive level across the organization and executes process improvement initiatives on their behalf
- Advise leadership and business executives about the process improvement portfolio status and resource planning for delivering strategic business initiatives
- Act subject matter expert on cross-functional teams brought together to work toward the development and execution of strategic initiatives
- Serve as mentor for junior members of the team. Provide leadership and creativity in the planning and implementation of process improvement initiatives
- Coaches and mentors employees seeking Green Belt certification
- Skill in use of Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook
- Consults with the Line of Business to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks
Six Sigma Process Improvement Consultant
04/2002
-
03/2008
Houston, TX
- Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation
- Develops and implements new processes that improve core operation, employer experience, consumer experience and project delivery
- Consults directly at the executive level across the organization and executes process improvement initiatives on their behalf
- Advises leadership and business executives about the process improvement portfolio status and resource planning for delivering strategic business initiatives
- Acts subject matter expert on cross-functional teams brought together to work toward the development and execution of strategic initiatives
- Serves as mentor for junior members of the team. Provides leadership and creativity in the planning and implementation of process improvement initiatives
- Develop and strengthen MarketPOINT’s relationship with the field at every opportunity
- Lead efforts focused on identifying, scoping, and prioritizing continuous improvement projects that align with the unit’s strategic plans
Education
University of New Mexico Valencia Campus
1997 - 2001
Bachelor's Degree in Business Administration
Professional Skills
- Excellent verbal and written skills, to communicate effectively with a wide range of departments and individuals at all levels throughout the organization
- Strong analytical, organizational, planning, problem solving and project/decision facilitation skills required,
- Strong analytical, organizational, planning, problem solving and facilitation skills required
- Demonstrated training skills including development and classroom delivery
- Strong process modeling skills using Microsoft Visio, PowerPoint, and Word to illustrate process details (both at a high-level and detailed)
- Excellent partnering & collaboration skills
- Proven leadership experience in effectively coaching management resources to lead project teams and end users
How to write Process Improvement Consultant Resume
Process Improvement Consultant role is responsible for facilitation, training, interpersonal, microsoft, organization, analytical, leadership, modeling, planning, analysis.
To write great resume for process improvement consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Improvement Consultant Resume
The section contact information is important in your process improvement consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Improvement Consultant Resume
The section work experience is an essential part of your process improvement consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process improvement consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process improvement consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Improvement Consultant resume experience can include:
- Strong computer skills with experience in MS Word, Excel, and PowerPoint
- Demonstrated project execution, facilitation, and training skills
- Strong analytical, organizational, planning and project management skills required
- Excellent written and verbal communication skills with the ability to clearly communicate ideas and results to non-technical business executives
- Demonstrated experience leading and/or participating in projects and implementing solutions that re-engineer or streamline processes
- Proven experience in defining and delivering transformation program is necessary
Education on a Process Improvement Consultant Resume
Make sure to make education a priority on your process improvement consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process improvement consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Improvement Consultant Resume
When listing skills on your process improvement consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process improvement consultant skills:
- Working effectively at all levels of the organization and influencing others toward the most effective solutions
- Possession of excellent oral and written communication skills, including meeting facilitation and reaching stakeholder agreement
- Strong people management / coaching and mentoring skills to manage and develop talented teams
- Demonstrated analytical skills, ability to analyze complex situations, learn quickly and synthesize corresponding solutions, options and action plans
- Proven track record of working effectively in a collaborative, fast-paced and global environment
- Demonstrate analytical skills, ability to analyze complex situations, learn quickly and synthesize corresponding solutions, options and action plans
List of Typical Experience For a Process Improvement Consultant Resume
1
Experience For Business Process Improvement Consultant Resume
- Demonstrate experience in managing large scale processes and automation improvement projects
- Demonstrate experience in defining core people, process and technology strategy
- Demonstrate experience in overseeing programs with complex projects
- Experience in leading, developing, or managing employees
- Experience facilitating group meetings including representing the company with external customers
- Experience developing and delivering educational materials in a group setting
- Experience working with all levels in the organization, leading projects and problem resolution
- Analytical and organizational sills including experience in meeting deadlines
2
Experience For Process Improvement Consultant Senior Resume
- Experience utilizing Lean or Six Sigma methodologies to drive cross-functional improvement projects
- Experience in working with Air Force organizations
- Experience in process improvement and development of business metrics
- Be a passionate thought leader to create effective improvement processes and methods
- Develop effective communications and methods to share learnings and results from projects throughout the company
- Demonstrate ability to deliver results with short deadlines and minimal supervision
3
Experience For Senior Process Improvement Consultant Resume
- Supply Chain and/or Sales Operations experience is an advantage
- Medicare health plan experience required
- Utilizing financial measures and analysis of operational impacts to evaluate the cost and benefits of proposals
- Working knowledge of CMMI
- Working with process improvement methodologies
- Be responsible for assessing, designing, and implementing cross-functional process improvement initiatives throughout Cambia
4
Experience For Six Sigma Process Improvement Consultant Resume
- Be responsible for assessing, designing and implementing cross-functional process improvement initiatives throughout Cambia
- Develop and deliver a coaching and mentoring program for Green and Black belts
- Assists in developing and publishing educational material on process improvement methodology
- Business process mapping, value stream mapping
- Design techno – functional solution by analyzing large volume of data, testing various scenarios and cost & benefit analyses
- A number of tasks in Accounting are now manual, making us less efficient
- We would like to bring a person in to learn the daily/monthly accounting tasks that require automation
- Support internal initiatives (e.g. performance tracking and reporting) and continuous improvement efforts
5
Experience For Process Improvement Consultant, Mid Resume
- Five years in a position directly applying lean techniques and quality problem solving techniques
- Act as change agent to foster a customer-centric, quality-oriented culture via Lean concepts, while driving measurable business improvements
- Challenge the status quo, suggest and initiate process improvement projects supporting achievement of business objectives
- Challenge business leaders to drive consistency and standardization in developing best practice processes
- Develop and maintain a training catalog and curriculum for Lean Six Sigma education
- Deliver training across the enterprise
- Award certifications within the Williams program, including Lean Practitioner and Green and Black Belts
- Facilitates cross-functional meetings and implementation plans, working with other HR team members
- Participate in project teams by applying project management expertise; apply disciplined process-focused approach to produce actionable outcomes for customers
6
Experience For Performance Management & Process Improvement Consultant Resume
- Proactively develop internal department processes by applying process improvement and/or Lean Six Sigma concepts
- Knowledge of process improvement techniques, including Six Sigma, Lean, and Theory of Constraints
- Provide integration leadership, identifying inter-relationships and dependencies within and across campus processes
- Serve as role model and resident expert regarding business process improvement
- Contribute to the ongoing development of Princeton’s Process Improvement Methodology
- Develop and deliver training, workshops and presentations on process analysis/improvement methods and tools to the wider campus community
- Elicit information regarding process improvement engagement goals and scope via sponsor interviews and facilitated process strategy discussions/workshops
7
Experience For Continuous Process Improvement Consultant Resume
- Facilitate current-state and future-state process and data flow mapping workshops
- Conduct process benchmarking studies with other campus departments or peer institutions to identify relevant best practices
- Build wireframes or working prototypes (forms and workflows) of alternative future-state processes
- Present findings, analysis and recommendations to process improvement sponsors and project steering committees
- Maintain an action item tracking system, drive completion of activities, and document resolution of action items
- Lead projects using Lean or Six Sigma methodologies from inception to benefit realization and control
8
Experience For Quality & Process Improvement Consultant Resume
- Lead cross-functional teams, including members of business/functional staff and external vendors
- Drive adoption of tools and methods by reinforcing the value proposition
- Participate in the propagation of Six Sigma knowledge across the business unit through the delivery of Green Belt training and other informal sessions
- Exceptional leadership to work in complex cross-functional setting to achieve consensus and results
- Advanced understanding of Dell’s business model and key processes
- Conduct large-scale data gathering, analysis efforts, and shape recommendations to address customer needs and gaps
- Relationship building with cross-functional stakeholders
- Assesses need for and provides real-time process improvement training for leadership and for process improvement project teams
- Assists in the design and delivery of formal process improvement training offerings as requested by the Executive Director
9
Experience For Process Improvement Consultant, Denmark Resume
- Proactive and able to work independently to identify innovative problem-solving ideas within a fast paced complex cross-functional work environment
- Implement & complete various quality control programs/assessments to ensure product quality and eliminate defects
- Proficiency to include Word, Excel, PowerPoint, and Lotus Notes
- Proactive Portfolio Manager: Work on a portfolio of project(s) to improve operational processes resulting in a cumulative stretch target of $1 Million of savings per year while also improving Customer Experience metrics, this includes
- Build collaborative relationships across the organization to understand the business and value streams allowing to collectively identify target areas for improvement to increase utilization, reduce costs, and/or support business objectives
- Network with others throughout the company to help build and maintain culture of improvement
10
Experience For Performance & Process Improvement Consultant Resume
- Results-Oriented Practitioner:Work on a portfolio of project(s) to improve operational processes resulting in a cumulative stretch target of $1 Million of savings per year while also improving Customer Experience metrics, this includes
- Scope, plan, and execute assigned engagements with limited supervision, leveraging appropriate change management/process improvement tools and methodologies to ensure successful completion of engagement objectives within agreed upon timeframes
- Facilitate meetings and small workgroups within an engagement
- Conduct and summarize interviews and engage in other research activities to gather information relevant to assigned engagements; complete quantitative and qualitative analyses to support the objectives of assigned engagements
- Develop engagement-related deliverables with some supervision, including process flow diagrams, PowerPoint presentations, status reports, meeting minutes/action plans, interview guides, issue/risk logs, communication plans (listening and telling), priority/payoff matrices, work plans and timelines, and monthly operating review (MOR) templates
- Present updates, findings, and recommendations to process/value stream owners, project leads, and other stakeholders as appropriate for assigned engagement; drive framing of messaging to positively influence and gain buy-in for recommendations
- Leverage data to support analysis and recommendations. Identify appropriate operational metrics and project success metrics and apply standard ROI benefit definitions to clearly track impact
- Help build process improvement capabilities of others as an Instructor of the PI PMO training classes and through knowledge sharing and mentoring while collaborating on a project
List of Typical Skills For a Process Improvement Consultant Resume
1
Skills For Business Process Improvement Consultant Resume
- Strong computer skills with experience in Microsoft Word, Excel, and PowerPoint
- Strong Excel skills (including use of macros)
- Excellent written and oral communication skills with the ability to clearly communicate ideas and results to non-technical business executives
- Strong process facilitation skills
- Expert project management, mentoring and coaching skills
- Demonstrated experience in defining core people, process and technology strategy
- Demonstrated experience in overseeing programs with complex projects
- Basic skills using Tableau and ability to create tables
2
Skills For Process Improvement Consultant Senior Resume
- Lean Six Sigma experience with proven track record of delivering change to an organization
- Analytic, problem-solving, and root-cause identification skills
- Stakeholder empathy and creative thinking skills
- Experience in project management, management consulting, organizational change, and/or process improvement experience
- Training and experience applying lean methodologies in transactional business processes,
- Experience with developing, maintaining, and presenting metrics of performance for an organization
- Proven ability to analyze and interpret financial measures associated with process improvement, cost modeling and forecasting
- Proven success in driving and completing multiple large cross-functional BPI projects
- Two (2) to four (4) years of relevant, client-facing consulting experience with the Federal Government
3
Skills For Senior Process Improvement Consultant Resume
- Experience working with senior stakeholders to shape programs from high level objectives and problem areas
- Experience in strategy, operations, mergers/acquisitions, or human capital practice in a management consulting firm
- Experience in leading continuous improvement teams
- Experience in Upstream Oil & Gas Industry, specifically Drilling & Completions Operations
- Has excellent working knowledge of risks and compliance measures and industry benchmarks
- Collaborate with operational and functional area management and team members to identify and prioritize process improvement and training needs
- Process improvement and training experience required
- Self-starter, takes ownership, demonstrates bias towards action, takes consultative approach in ambiguous business environment, hardworking
- Experience with systems and process improvement to improve processes in production, manufacturing, and repair facilities
4
Skills For Six Sigma Process Improvement Consultant Resume
- Industry experience is required working across large scale programs
- Demonstrated ability to communicate both orally and in writing
- Past experience in Lean, Six-Sigma, or Quality Engineering
- Experience with engineering, financial, or management in energy sectors of the DoD, utility markets, or commercial energy markets
- Experience developing the voice of the customer
5
Skills For Process Improvement Consultant, Mid Resume
- Strong analytical ability, developed complex problem solving ability, and creativity
- Experience with the application of business process reengineering or process improvement methodologies
- Experience with facilitating the development of process maps and value stream maps for current and future states of an organization's business processes
- Experience with Microsoft office applications, including PowerPoint, Word, Excel, Visio, and Project
- Inherently collegial and collaborative, possessing excellent judgment and sensitivity to the culture of the university and its constituencies
- Engages in special projects targeted at achieving key strategic priorities as requested by the Executive Director
- 2) Lean Six Sigma certification with practical experience having delivered successful projects
- Working experience in Mortgage originations focused on process improvement
- Self-starter, takes ownership, demonstrates bias towards action, takes consultative approach in ambiguous business environment, hard working
6
Skills For Performance Management & Process Improvement Consultant Resume
- Experience working with senior stakeholders (SVP/VP level) to shape programs from high level objectives and problem areas
- Proven track record in deploying company wide solutions
- More than 4 years’ experience in a complex, multidisciplinary, international process improvement role
- Program business lead for transformational initiatives for enterprise to support corporate strategic focuses on member experience and affordability
- Experience working with senior stakeholders (SVP/VP/Director level) to shape programs from high level objectives and problem areas
- Experience working with senior stakeholders (Director level) to shape programs from high level objectives and problem areas
- Project Management / Change Management experience (e.g. PMP)
- Demonstrated ability to work with staff and management at all levels of the Company
7
Skills For Continuous Process Improvement Consultant Resume
- Or more experience in leading continuous improvement projects
- Experience in Upstream Oil & Gas Industry, specifically resource plays
- Executive communications and PowerPoint experience across both internal and external audiences
- Interview key stakeholders to document process/data requirements and related user experience needs
- Collect and analyze process performance data to identify and validate deviation from expectations
8
Skills For Quality & Process Improvement Consultant Resume
- Experience with Visio, Excel
- Naval or Shipyard Experience
- Experienced with the use of process optimization methodologies (BPR; lean sigma)
- Previous experience in high-volume operations (Utilization Management, Case Management) required
- Previous experience in high-volume operations (Medical Review, Appeals, Claims, Customer Service) required
- Demonstrated ability to train and coach all levels of the organization
- Industry experience is required working across large scale programs
- Experience with cost savings or process improvement
- Process improvement related experience
9
Skills For Process Improvement Consultant, Denmark Resume
- Experience in use of project management tools and methodologies
- Partnering with business leaders to maintain ongoing communication regarding improvement opportunities
- Understanding of core domain such as finance & treasury, supply chain, sales, product management & marketing
- Managing multiple large project plans or action plans for improvement within the PIE Reporting Team
- Understanding of both clinical and non-clinical activities and processes within a healthcare setting
10
Skills For Performance & Process Improvement Consultant Resume
- Understanding of a core domain such as Supply Chain, Sales Operations, Sales, Finance & Treasury, Product Management & Marketing
- Documenting milestones and key tasks to complete a project
- Consulting background – McKinsey, BCG, Bain or equivalent
- Understanding of core domain such as supply chain and sales operations,
- Working with operational team members to understand processes, root causes, and outcomes
- Working as a team member, participate in large-scale process improvement and/or Lean and Six Sigma efforts that span multiple divisions and/or departments
- Working on multiple projects at one time
List of Typical Responsibilities For a Process Improvement Consultant Resume
1
Responsibilities For Business Process Improvement Consultant Resume
- Actively contribute to internal department process improvement and staff development efforts; build PI and behavioral competencies to strengthen personal and team performance
- Excellent oral, written and interpersonal communication skills required,
- Need to possess high level conceptual and analytical skills
- Experience within managed care/health insurance industry experience in government programs, and / or finance
- Demonstrate ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements required
- Experience with Microsoft Office (Word, Excel, Outlook, Project, PowerPoint),
- Experience with Microsoft Office Suite with an emphasis on Access and Excel
2
Responsibilities For Process Improvement Consultant Senior Resume
- Demonstrate willingness to apply and live out UnitedHealth Group’s 5 core values
- Experience in quality control/assurance role
- Designing various employee engagement initiatives
- Understanding of a core domain such as Supply Chain, Sales Operations
- Standardizing communication practices
- Recommendations to management using critical thinking and sound judgment
- Has created, implemented and automated risk and compliance reporting leveraging industry best practices and standardization
3
Responsibilities For Senior Process Improvement Consultant Resume
- Leads the training of associates when new processes or procedures are implemented; supplements new hire training
- Automate risk and compliance reporting for the Global Infrastructure & Technology Operations organization and enable teams to be proactive
- Ensure all departments are compliant across a multiple of items, for example training, time entry, incident tickets and risk findings
- Be working lead for GTO initiatives that need execution support in GITO
- Expert understanding and application of BPI Improvement Methodology and Tools
4
Responsibilities For Six Sigma Process Improvement Consultant Resume
- Advanced understanding of NTT Data Services' business model and key processes
- Graduation in engineering /; post graduate in Management / Economics
- BPM, BPR, Lean, or Six Sigma, including Green Belt Certification
- Process Engineering / Operations Research background or Lean Six Sigma Black Belt
- 1) Bachelors in Industrial Engineering, Supply Chain management, Operations Research or similar process improvement disciplines
5
Responsibilities For Process Improvement Consultant, Mid Resume
- Have a basic understanding of SQL and ability to extract data
- 3) Bachelors in Industrial Engineering, Supply Chain management, Operations Research or similar process improvement disciplines
- Gather data, analyze and put into standard reporting packages
- Knowledge of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, Workout, and DFSS; proficient in Minitab
- Engages in special projects targeted at achieving key strategic goals at the request of senior leadership
- Assesses need for and provides real time process improvement training for leadership and teams
6
Responsibilities For Performance Management & Process Improvement Consultant Resume
- Conducts formal process improvement training forums as requested to support organizational development
- Participates in the orientation and training of new senior consultants and consultants
- Lead role in coordinating annual review/revision of procedures
- Communicates process information and facilitates workgroups to ensure accurate and consistent workload reporting
- Provide analytical interpretations of cost and workforce data and lead modeling efforts
7
Responsibilities For Continuous Process Improvement Consultant Resume
- Develop Access and Excel-based tools to streamline data collection and reporting
- Develop innovative solutions to improve systems and processes utilizing advanced technologies, business intelligence software (Tableau) and methodologies
- Support and collaborate with the current lead for Operations and Performance metrics (KPI)
- Support communications and presentations activities for internal and external meetings
- Partner with customer value teams to identify opportunities where process redesign/improvement can significantly impact efficiency, quality, and/or profitability
- Coach business resources through problem identification, data collection, establishing facts, and drawing valid conclusions that address the root cause(s) of the problem(s)
- Coach and teach continuous improvement methodologies and tools including Lean, Six Sigma, Kaizen, time studies, value stream mapping and other process improvement methods to facilitate continuous improvement projects
8
Responsibilities For Quality & Process Improvement Consultant Resume
- Observe and facilitate cross-functional discussions with key stakeholders and other impacted parties to identify symptoms and root causes
- Participate in development of metrics and cost tracking mechanisms to quantify the value of the improvements (e.g. safety, improve quality, reduce costs) associated with specific process improvement initiatives
- Monitor project plans, status and key risks of achieving desired objectives of continuous improvement initiatives. Support business lead in escalating risks and roadblocks
- Assists in managing cross-team and cross-initiative process improvement hand-offs and dependencies
- Assist business resources in identifying resource requirements and capabilities required to support execution of identified process improvement initiatives
- Respectfully challenge the status quo and encourages fellow employees to get better every day
9
Responsibilities For Process Improvement Consultant, Denmark Resume
- Assess and develop current models of operations and develop appropriate new models as needed with multiple what-ifs and simulation capabilities
- Analyze and design solutions to remedy current business problems
- Engage and influence senior stakeholders in the business to deploy these solutions
- Partner with the business group, functions and technology partners to implement actionable recommendations
- Lead cross functional transformation program teams
- Support cross functional transformation program teams
- Develop metrics and scorecards to measure the program’s progress
10
Responsibilities For Performance & Process Improvement Consultant Resume
- Define and facilitate Williams’ Lean Six Sigma community of practice
- Manage projects across geographies and meet stringent deadlines
- Be accountable for the performance and results of cross functional process improvement projects
- Think analytically, apply analytical techniques and to provide in-depth analysis andrrecommendations to management using critical thinking and sound judgment
- Leads HR projects through discovery, design, build, test, and deployment of activities
- Prepares periodic communications to stakeholders, work documents, and project plans
- Provides hands-on leadership to ensure deadlines are met and key deliverables are accurate
- Manages all aspects of projects including the monitoring of status and metrics, identification of project dependencies and of any project issues early to be able to mitigate any risk
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