Business Program Mgr Resume Sample
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Work Experience
Business Program Mgr
04/2017
-
PRESENT
New York, NY
- Solution, project, process, and/or change management with proven track record of successful delivery in support of incentive compensation or finance field communities
- Responsible for orchestration of the Rhythm of the Business, Landing taxonomies in the field and communities and acts as a proxy for the Time Zone Leaders where appropriate
- Partnering within WWM&O and across business stakeholders (e.g. Global Demand Center) to identify, scope and deliver new modern services as appropriate. Establish RACI, enable scalable intake and define roadmap
- Developing and executing services readiness, communications and deployment plans within scope, timeline and budget, socializing with Field Services and Marketing Operations communities
- Partnering with Core Services Engineering to resolve issues, document requirements, and prioritize backlogs relative to the marketing services dependencies. Establish ongoing rhythms with CSE product owners to manage existing services dependencies
- Business Focus: Evaluates process and programs from all perspectives, considers all business needs and reactions when evaluating effort and trade-off decisions. Focuses on providing a positive experience to all AES employees
- Collaborate in the development and deployment of information governance models
- Experience delivering complex, global, multi-year engagements in transforming environments
- Knowledge of data mastering principals
Business Program Mgr M&O
11/2014
-
11/2016
Houston, TX
- Data analysis capabilities sufficient to research and discover the chain of custody across multiple platforms
- Lead or assist in special projects for the group’s leadership team as required
- Deliver against all defined SLA’s and agreed metrics for all operational activities
- Adaptability: Actively seeks information and tests assumptions, scan the environment to help anticipate changes. Shift your approach in response to demands of a changing situation and demonstrates resilience with a constructive attitude during times of change
- Collaboration: Communicates with individuals from other teams and listens carefully to how they perceive mutual issues or opportunities. Identify areas to partner on cross group initiatives to achieve joint goals. Build trust and respect within and across teams. Maintain a broad perspective and identify opportunities to enhance the business through cross group collaboration
- Customer Focus: Evaluates issues from the customer perspective, understand future needs and gather their feedback. Consider the needs of the customer, and underlying needs, to evaluate trade off decisions. Provide a positive experience to customers and maintain focus on customer experience, balancing short and long term decisions
- Drive for Results: Communicates realistic performance goals. Consider obstacles and their consequences. Solicit and act on feedback about your own performance
Business Program Mgr Smsp
05/2011
-
09/2014
Philadelphia, PA
- Influencing for Impact: Act as a trusted resource, listens for priorities and concerns of others and acknowledges different perspectives. Anticipates others reactions. Be respectful in communications, adapt style to most effectively engage and influence the target audience
- Judgment: Scopes problems by identifying key issues, inputs and outcomes. Builds job relevant knowledge and applies that to solve problems. Make important business decision with confidence and persuades others
- Trusted Advisor: Inquires about the expressed and unexpressed needs of others to more accurately understand the underlying issues, providing advice on your area of expertise
- Evangelize Microsoft’s corporate privacy strategy and solutions throughout all supported Sales and Marketing teams. Ability to
- Collaborate and partner with diversity of roles from Program Managers to Execs
- Experience working in a sales or marketing organization
- Driving a WW process to capture, manage and escalate top sales and customer satisfaction blockers, utilizing the WinRoom and CPE Team’s OneList process as escalation engines
- Partner with leadership team on driving CPE culture and accountability improvements, acting as a key change agent/trusted advisor
- Drive CPE visibility via Executive comms and newsletters
Education
University of Phoenix - Wichita Campus
2006 - 2010
Engineer's Degree in Business
Professional Skills
- Demonstrate excellent verbal and written communication skills that creates clarity
- Experience with statistical hypothesis testing and predictive modeling skills
- Strong skills in Global Project and/or Program Management
- Very strong verbal, written and presentation communication skills for globally diverse audience are required
- Excellent oral, written and interpersonal communication skills and attention to detail
- Strong presentation skills and can communicate clearly, concisely across multiple levels within the organization
- Strong collaboration and cross-group partnering skills
How to write Business Program Mgr Resume
Business Program Mgr role is responsible for modeling, microsoft, content, presentation, finance, retail, credit, training, integration, marketing.
To write great resume for business program mgr job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Program Mgr Resume
The section contact information is important in your business program mgr resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Program Mgr Resume
The section work experience is an essential part of your business program mgr resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business program mgr responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business program mgr position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Program Mgr resume experience can include:
- Business Planning and Operations: leads the planning, rhythm, and requirements across business planning, growth planning, integrated planning and area services plans in concert with Operations, Finance, Sales, and Delivery
- Ideate and lead efforts to implement best practices to support a scalable and repeatable credit operations environment with concentration on the new customer boarding process, credit underwriting/risk activities and account management/credit operations functions
- Identify opportunities to enhance, optimize and utilize technology and automation to improve overall Credit Underwriting or Risk Management processes whether in ACESYS, FDR or other platforms
- Provide current suppliers (vendors) with possible enhancement ideas generated through business process reviews. Partner with appropriate team members to assist with development of documentation, business requirements and processing results
- Manage multiple Credit Underwriting/Risk projects and/or initiatives within the constraints of scope, quality, time and cost, to deliver specified requirements and meet sponsor, management and stakeholder satisfaction. Direct, motivate and provide guidance to people involved in these initiatives
- Drive results by surfacing key business insights about our customers’ experiences - across multiple business units, segments, and geos
Education on a Business Program Mgr Resume
Make sure to make education a priority on your business program mgr resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business program mgr experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Program Mgr Resume
When listing skills on your business program mgr resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business program mgr skills:
- Strong analytical/business skills, proven business acumen, outstanding communication skills, and good networking skills across organizations
- Strategic program management and marketing skills, ability to work across technical and marketing disciplines and data centric mindset
- Demonstrated business acumen, being able to connect global diversity with customer scenarios, enabling transformational customer experiences
- Proven experience managing agencies and vendors to deliver high impact business results on time and within budget in a highly dynamic business environment
- Proven history of customer-focused performance excellence with strong communication, writing, and collaboration aptitude
- Demonstrated reporting experience
List of Typical Experience For a Business Program Mgr Resume
1
Experience For Business Program Mgr WPG Resume
- Use data and storytelling to help the global CPE community better understand their customers and the opportunities to improve their customers’ experiences
- Account and train for cross regional customer cultural attributes (example: ensuring how outsourced supplier in China can understand cultural nuances of and best support ANZ customers, or supplier in India/Costa Rica can serve North America customers)
- Strong business acumen to partner with other key leaders across Microsoft Sales and Marketing teams to deliver on our platform priorities
- Experience in product management and business planning, with a focus on customer experience and business impact
- Strong listening to sales, marketing and engineering teams to understand customer/partner issues
- Strong positive feedback from peers within the Customer, Market, & Industry Insights team regarding the timeliness, quality, and efficiency of work provided
2
Experience For Business Program Mgr M&O Resume
- Plan, execute and drive for success: Design, operationalize and publish Challenger skill building content for Leaders, Managers and Individual Contributors
- Strong interest in Microsoft Cloud products and the enterprise support business
- Ability and judgement to think strategically, prioritize, and solve unstructured business problems
- Ability and maturity to develop cross-group relationships and drive alignment through effective collaboration
- Related experience
- Experience in Project Management/E2E release Program Manager
- Improving agent/engineer feedback and uptake on training programs delivered
- Improving customer feedback on cultural familiarity of outsourced supplier agents and support
3
Experience For ‘business Program Mgr-m&o Developer Experience & Evangelism Resume
- Deep understanding of Cloud, Mobile and other computing technologies, business drivers, and emerging trends across Microsoft and non-Microsoft technologies
- Actively participate in growing and supporting field CPE Lead and VLM community
- Ensure Microsoft cultural familiarity for suppliers (specific to product, technology for e.g. Xbox gaming culture)
- Maintain programmatic and technical elements of existing feedback management programs within Microsoft Support
- Efficiency improvements in team-wide processes e.g. through automation and machine learning
4
Experience For Business Program Mgr Smsp Resume
- Represent CPE, advocating for customer & partner oriented outcomes where engaged. Facilitate and align cross-functional stakeholders toward a desired outcome
- Collaborate and get input from Services Readiness and potentially on-site technical advisors, as well as site PMs
- Work with engineering and product marketing leaders to define, launch, and drive important product modernization efforts with our product groups, customers, field & operations, and industry partners
- Partner with teams internally on Microsoft's product and services transitions and migrations, research key drivers, market trends and competitive impacts
- Lead regular project reviews with v-teams, cross-company managers and senior staff on strategic, organizational and operational initiatives
- Contribute to internal and customer-facing guidance, communications, and best practices, to ensure contacts across the company are informed/aware of key initiatives and issues
- Capture and manage significant CPE issues (including business, engineering, and policy requirements) to create awareness and address potential misalignment across the company
- Customer obsessed, with excellent interpersonal, collaboration, partnership, and communication skills, with a great web of connections across the company
- Five or more years of experience in program management, business management, or customer success
5
Experience For Business Program Mgr Fdops Resume
- Self-motivated with strategic thinking and a "get things done" ability, with proven capability to manage/prioritize multiple projects and deliver great cross-group collaboration at all levels of the organization
- Impact and influence business decisions across boundaries, often in ambiguous situations
- Lead Strategically: Lead and continuously evolve the Challenger content framework. Create clarity for leaders and stakeholders. Develop and implement a systematic approach to build world-class customer-centric Challenger content through others
- Create clarity with world class writing and communication skills. Be the ambassador to stakeholders to build self-sustaining momentum for Challenger-centric content development
- One Microsoft Collaboration: Be the Challenger skills subject matter expert to partner with, consult to and influence program and content creators to infuse Challenger in priority initiatives
- Customer Obsessed: Successfully land Challenger skill building assets for field, partner and seller communities and continuously improved based on data-driven and stakeholder feedback
- Clearly communicate conference learning plans and regular updates for Microsoft Ready, both through formal Corporate Events communications programs and direct-to-learners via Worldwide Learning field engagement engines
6
Experience For Business Program Mgr GMO Resume
- Act as primary voice to engineering to set platform priorities that enable Events scenarios across multiple organizations
- Deep experience with Field Marketing execution models (Engines, Campaigns, Budget, Events)
- Orchestrate and manage the business rhythm, reporting and unified communications across all workstreams
- Develop semi-annual strategy and plan for global “field activation,” inspiring in-person and virtual participation for targeted disciplines and roles based on business needs and learning priorities
- Partner with diverse professionals in teams across Microsoft to develop conference track and expo staffing plans and develop and deliver training for coaching, demoing, theater and other key roles
- Embed data collection and feedback mechanisms throughout our conference learning communications and social programs to generate data-driven, actionable insights and inform investment/budget decisions
7
Experience For Business Program Mgr CPE Resume
- Ensure all digital and conference learning investments align to forecasted spend and ensure strict compliance to Microsoft business and brand standards in vendor and speaker contracts and execution
- Experience in marketing, communications or digital/social marketing
- Drive the business strategy for cloud support solutions including business modeling, SKU definition, packaging and pricing
- Establish strategic relationships across organizational boundaries (e.g., BGs, engineering, etc.) to build strong networks and create influence strategies that enable the expansion of scope, scale, and business impact of the WWM&O Marketing Services team
- Influence leadership across Business Groups, Sales Excellence, and Field marketing and sales communities to drive Event services evolution and adoption
- Identify, plan, develop, evangelize, deploy, and optimize Event services globally. Manage Event services RoB with WWM&O peers and engineering partners
- Liaise between Corp and Field stakeholders to review service feedback and monitor utilization, driving requirements and brokering feature prioritization with engineering teams to develop/enhance processes & software solutions
- Build partnerships and grow strong cross-group collaborations within WWM&O and across Core Services Engineering, Field Marketing, Sales Excellence, and Corporate Marketing Teams to enable improved workflow and engagement models
- Prior experience with a major consulting firm or large corporation
8
Experience For Business Program Mgr Wwlp Resume
- Create capability-specific communication plans, authoring and distributing global communications to evangelize services and shared roadmaps
- Use market research and inputs from various Microsoft teams (Product Groups, Consulting Services, Artificial Intelligence & Research, WW Sales) to develop a deep understanding of our cloud customers and their support needs
- Drive the product strategy for cloud support solutions focused on customer outcomes and company objectives around cloud adoption and consumption. Includes service definition, feature roadmap, and value proposition
- Partner with our Marketing, Sales and Delivery teams to drive field readiness and go-to-market for our cloud support solutions
- Establish and manage business processes for cloud support solutions, including rhythm of the business, KPIs and governance activities
- Technical understanding of Microsoft Azure, Office 365 and Dynamics 365
- Program and/or product management in support of Enterprise customers
- Appetite for innovation and incubation of high-impact enterprise services
9
Experience For Business Program Mgr Smsgr Resume
- Focusing on listening, identifying, and building the Change Events pipeline along with raising awareness of C+E systemic change events while helping to prioritize, and provide guidance on mitigation paths to improve and protect CPE
- Proactively engaging and collaboratively networking with cross-company engineering/marketing stakeholders to develop effective communication channels for identifying data driven evidence regarding potential change events and mutually share awareness and CPE best practices
- Actively participate in the OneList Azure, Dynamics 365 and Commerce/UST/Licensing Advocacy teams to accelerate Change Event awareness and leverage existing resources
- Enthusiasm, creativity, resourcefulness, and curiosity
- Ensure consistent feedback management framework exists across all products and for all types of customer feedback
- Support other Voice of the Customer programs and leaders with meaningful insights
- Analyze competitive and customer data in a timely fashion
10
Experience For Business Program Mgr, Global Resume
- Present analysis and insight in easy-to-understand format
- Manage data feeds to internal stakeholders
- Work with various stakeholders and leaders to drive BI automation and drive efficiency gain
- Present proposals and results in a clear manner backed by data and coupled with actionable conclusions
- Broadly available service offerings to ensure Microsoft acts on customer feedback across all products
List of Typical Skills For a Business Program Mgr Resume
1
Skills For Business Program Mgr WPG Resume
- Outstanding communication skills - strong presentation, communication, and facilitation skills (oral and written)
- Developing and communicating strategies and methods for prioritizing Microsoft driven changes
- Maintain strong governance and hygiene for overall reporting portfolio ensuring reports are accurate and up to date
- Experience interacting with and presenting strategy and business results to senior executives
- Broad experience in the Microsoft Sales, Marketing or Engineering process / lifecycle
2
Skills For Business Program Mgr M&O Resume
- Proven ability to succeed and create solutions in a dynamic and constantly evolving business landscape, particularly when confronted with time-sensitive issues
- Experience in a technical support environment and/or operations
- Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc
- Strong ability to comprehend written communications
- Experience in a technical support and/or operations environment
3
Skills For ‘business Program Mgr-m&o Developer Experience & Evangelism Resume
- Influence decision-makers in our organization to craft shared priorities and goals
- Proven track record of working in and/or with distributed engineering teams
- Experience working across a complex and highly-matrixed working environment
- Highly developed aptitude and experience working with the following Microsoft applications: SharePoint, Word, Outlook, Excel, PowerPoint and Visio
- Sales readiness and enablement experience supporting a global sales force
4
Skills For Business Program Mgr Smsp Resume
- Experience with conference learning and/or events in a large corporate environment
- Experience with administering Team Foundation Server (TFS) and/or Visual Studio Online (VSO) environments
- Develops and maintains good working relationships with others. Recognizes different values and styles, and respects others' unique characteristics or strengths
- Experience in contract management and/or procurement
- Strong delivery on timelines and agreed SLA’s to ensure high customer satisfaction
5
Skills For Business Program Mgr Fdops Resume
- Experience in any compensation advisor, business operations, HR/Comp and Benefits, finance and analysis, strategic or relationship management role
- Leadership experience in the program management or product management discipline
- Demonstrated ability to orchestrate and manage large matrixed virtual teams and complex budgets
- Demonstrated ability to work under tight deadlines and successfully manage multiple work streams
- Demonstrated commitment to customer service, client satisfaction, and relationship development
- Work experience as a Program, Product, Solution or Project Manager
- Prioritize work items that align to the focus areas of the business
- Supporting diversity in thought and bringing a point of view to the table and participating in helping to shape a Services community that is enjoyable
- Understanding of reactive case lifecycle and troubleshooting methodology
6
Skills For Business Program Mgr GMO Resume
- Providing consulting and influencing teams across the organization without authority
- Continuing to mature the Change Events framework and processes for broader awareness across Microsoft
- Have a deep understanding of the CPA toolset, along with an understanding of core business partner tools (MSX, Apportal, MS Learning, others)
- Forecasts resource needs and timing throughout the course of a project, and removes obstacles. Excellence in managing OPEX and all aspects of budget planning
- Work with engineering/marketing teams and handle multiple projects in a fast-paced environment
- Excellent written and verbal communication skills, with the ability to drive action by articulating complex and ambiguous problems succinctly across multiple programs and business groups
- Focused on tactical action and strategic thinking with commitment to identifying opportunities for improvement, working with little supervision and driving consensus
7
Skills For Business Program Mgr CPE Resume
- Highly effective organizational and project management skills with the ability to track multiple deliverables, prioritize, facilitate cross-functional meetings, and provide status reports
- Create and apply measurement systems to new and existing processes
- Strong commitment to negotiation and conflict resolution with the ability to foster and contribute to positive team environments and interactions in virtual or physical settings
- Proven capacity to form and establish working relationships across multiple organizations, with a desire to capitalize on ideas and resources for mutual growth and benefit
- Strong skills in Global Project and/or Program Management and additionally managing multiple project in parallel
- Applies an understanding of the customer, partner, or internal group experience to identify priorities and ways to improve performance and satisfaction
8
Skills For Business Program Mgr Wwlp Resume
- Excellent at multi-tasking & task prioritization
- Strives for excellence in project and process based work especially simplification process without compromising outcomes
- Project Manage the Measuring Customer Impact (MCI) workstream and OneList Impact Report
- Lead key MCI deliverables including integration of Azure engagements/projects into the OneList Impact Report
- Act as an escalation resource to delivery resources to ensure delivery according to defined processes and service descriptions
- Carry out regular quality reviews to ensure the processes are being followed
- Influence engagement strategy evolution, ensuring it is connected and balanced with other CFA objectives
- Knowledge of Microsoft’s Volume Licensing businesses
- Design and maintain elements of the CFA reporting infrastructure
9
Skills For Business Program Mgr Smsgr Resume
- Industry expertise in Professional Services Industry (Support, Consulting, Sales, Operations)
- We enable speed & agility by simplifying the complex
- We bring an informed perspective
- Be a thought leader and subject matter expert (SME) and drive resolution of cross-engineering group issues and specific business challenges
- Plays trusted advisor and business partner to the Technical Sales and Readiness team
- Ensures quality plans in place lead to business growth
10
Skills For Business Program Mgr, Global Resume
- Takes action based on insights from internal execution
- Provides increased transparency and integration across all groups
- Positive, energetic, enthusiastic attitude
- Apply judgement in high pressure situations with minimal external guidance
- Lead the Integrated Strategy for OneList Tools: Define Personas, UAT for future release, reporting metrics, identify success conditions and define the appropriate evaluation criteria to effectively test the design against identified user, client, and business needs
- Engage the business to develop requirements for OneList tools
- Be accountable for identifying and connecting with verifiable data sources including sales revenue, deployment and usage for cloud services, Windows and devices
- Manage the relationship with Sales IT and other teams as needed to deliver OneList scenarios and data connections
List of Typical Responsibilities For a Business Program Mgr Resume
1
Responsibilities For Business Program Mgr WPG Resume
- Effectively communicating business strategy and goals and how they align to the team’s work
- Experience in a customer service or customer experience organization, preferably in the tech sector
- Working knowledge of programming languages such as C#, Python, R or similar
- Provide focus and drive in identifying and resolving issues that span organizations, creating a shared vision for results
- Engage with a diverse set of individuals ranging from front line employees up to and including executive level employees
- Fluent leveraging data to support decision making and ability to influence with
- Leading complex business programs of increasing scope
2
Responsibilities For Business Program Mgr M&O Resume
- Adaptability to the changing business needs
- Considerable understanding of Microsoft products and internal company structure
- Employee development and global diversity program management, in a technical services/support business
- Owning and driving strategic relationships with vendors at an executive level, ensuring completeness and accuracy of Master Contracts and Pricing including Statement of Work development, Amendments and Vendor Service Agreements while working with appropriate vendor contacts and LCA teams
- Execute Supplier Governance framework including review performance, quality of resources, N+1 Technology Skill Readiness, Issue and Conflict Management, adherence to Compliance
- Proven success working with data analytics solutions such as Power BI and SQL
- Successful business program mgmt/business analyst experience including business strategy consultation, business requirements gathering, process mapping, general project management and systems implementations with experience working on HR related solutions
- Experience required in the software industry (preferably at Microsoft) or a business consulting role focused in product/program management, driving business strategy, organizational agility, or business development
- Reverse engineer business rules through reading code
3
Responsibilities For ‘business Program Mgr-m&o Developer Experience & Evangelism Resume
- Use metrics and process methods to influence teams to adopt new processes that lead to improvements across the ecosystem
- Identify causal links in complex patterns or ambiguous data and formulates conclusions to solve complex business problems
- Demonstrated problem-solving abilities, particularly when confronted with time-sensitive issues that require collaborative evaluation & resolution across team boundaries
- Grasp complex business processes and organizational needs quickly
- Familiarity with Agile – Scrum methodology and tool sprint lifecycles
- Knowledge of global and cross-cultural communication styles and business protocol
- Highly organized with meticulous attention to detail and results oriented
4
Responsibilities For Business Program Mgr Smsp Resume
- Business program manager
- Excellent verbal and written communication skills required, including high competencies in strategic thinking, analytical abilities, organizational skills and communication/interpersonal skills
- Accountable – Strong sense of pride and personal accountability for the end-to-end product/service quality, completeness, and resulting user experience
- Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions
- Program, Project and/or Product Management experience
- Initiates collaboration with others; invites others to meetings and presentations to share information. Seeks support for collaborative activities from upper management
- Demonstrates an understanding of the impact that his or her behavior and communications has on relationships with customers/peers
- Consciously develops influence strategies
- Anticipates the reactions of others
5
Responsibilities For Business Program Mgr Fdops Resume
- Adapts a presentation or discussion to appeal to the interest of others
- Takes well thought-out action to achieve a specific impact
- We take an objective “one Microsoft” view
- We listen to and advocate the voice of the field
- We deliver impact through influence & collaboration across groups
6
Responsibilities For Business Program Mgr GMO Resume
- Enable a high-performance organization focused on enabling the growth and delivery of innovative solutions from Org’s teams through customers and partners
- Advise on strategies or solutions to plan, strategize, and influence priorities and decisions to increase satisfaction, performance, and the experience across the organization
- Contribute a leadership presence and expertise at demonstrations of technologies, processes, tools, and methodologies
- Become an expert on policies and procedures for local & global processes, services, and solutions and support Area Lead on Strategic Projects and ad hoc business analysis
- Drive ROB planning and execution, owning internal tools. Drive Business Operational excellence and Change management needs for the Area. Run the team’s execution cadence Leading the end-to-end planning, execution and reporting of main Platform Evangelism engines to drive platform adoption
- Driving excitement, adoption, and satisfaction about Microsoft products/services by ensuring that stakeholders and partners are well-prepared with the appropriate information, collateral, and message
- Proven record on Program, Product, or Business Management in the technology industry
7
Responsibilities For Business Program Mgr CPE Resume
- Demonstrates subject matter expertise in Developer ecosystem insights and key stakeholders
- Excellent skills in all aspects of planning, cross-group collaboration, and attention to detail. Exceptional decision-making skills, conflict resolution, community building, and follow through. Results driven; strong analytical skills with exceptional verbal and written communication
- Fluency in English and demonstrated ability to communicate concisely and effectively with other executives, employees, partners, and communities
- Strong leadership. Influences leadership teams. Influences strategic and operational decisions
- Lead the Dynamics Advocacy team (peer v-team) and contribute to team success: partner with marketing, engineering and field stakeholders to ensure the most significant issues are prioritized, aligned with business priorities; evolve/expand listening channels based on with business priorities; develop narrative for monthly SLT business reviews
- Onboard new stakeholders to the OneList program: provide overview of OneList, set expectations on roles and responsibilities, ready them as needed
- Proactively engage with stakeholders and complete analysis to identify opportunities to improve the customer and partner experience and unblock top revenue, deployment, usage and satisfaction issues
- Manage prioritized OneList issues to improve the Dynamics customer and partner experience: develop actionable problem statement, validate partner and business impact evidence, identify resolution owner, ensure resolution plan/date, and partner ready messaging
8
Responsibilities For Business Program Mgr Wwlp Resume
- Partner with Enterprise Services team to capture OneList issues including: integration of post-sale Engagements, developing relationships with solution area leads, define/document engagement and process for capturing top issues, and readiness
- Broad business experience in an international corporate sales, marketing or services environment
- Drive a simplified escalation experience for customers and partner issues across business and engineering teams
- Program Management and Business Process Management experience
- Project management experience
- Incentive Compensation/Compensation/Finance/Operations experience/Field Operations
- Drive optimized routing of issues to the right teams and support channels
9
Responsibilities For Business Program Mgr Smsgr Resume
- Innovate with technologies like machine learning or artificial intelligence
- Contribute to CPA team excellence and continued OneList program excellence: develop and share best practices and recommendations to improve
- Possess a passion for technology and overall quality of Microsoft’s products/services
- Achieve desired business outcomes and necessary improvements; especially in situations where there is no clear ‘ownership’; of the issues under discussion
- Communication, Community and Strategic Relationships (60%)
- Design creative solutions that use the best that teams across Microsoft have to offer, from CX methodologies to process excellence
10
Responsibilities For Business Program Mgr, Global Resume
- Advise on strategies or solutions to plan, strategize, and influence priorities and decisions to increase satisfaction, performance, and the experience across the ecosystem
- Contribute a leadership presence and expertise at demonstrations of technologies, apps and services
- Work closely with executives in Worldwide Commercial Business, Global Sales and Marketing Organization, Core Services Engineering and Operations, to rationalize programs and drive actions
- Enable the growth and delivery of innovative solutions that protect and advance the customer and partner experience. Build alignment with internal Microsoft groups and drives for long-term solutions
- Refine tooling to accommodate seamless processing of engagement data – optimize for delightful user experience
- Influence decision-makers across Microsoft to craft shared priorities and goals
- Working level knowledge in at least one of the following technologies (or a similar equivalent)
- Collaborate with the global community to share ongoing operational development best practices
- Track record in successfully coordinating activities that involve cross-team of internal/external contacts
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