Business Systems Manager Resume Sample
Liza Koss
148 Cesar Canyon,
Los Angeles,
CA
+1 (555) 102 9350
Work Experience
Business Systems Manager
01/2016
-
PRESENT
San Francisco, CA
- Manages the successful development, implementation, and enhancement of business line’s systems including: reviewing, modifying and implementing changes in system parameters and formats; ensuring hardware and software systems compatibility and stability; and coordinating and/or delivering improvements and/or upgrades in partnership with IT as appropriate
- Evaluates existing systems and procedures to identify deficiencies and opportunities to improve business system processes and workflows, data handling/migration, and/or elimination of redundant and/or obsolete systems to reduce IHC’s technical footprint
- Solutions Approach – During project definition/initiation, accountable for defining high-level, shared vision/approach. Know how all of technology ‘shows up’ for your user base / community from tools to connectivity to applications and beyond
- Manages the successful implementation, and enhancement of business line’s systems including: reviewing, modifying and implementing changes in system parameters and formats; ensuring hardware and software systems compatibility and stability; and coordinating and/or delivering improvements and/or upgrades in partnership with IT as appropriate
- Evaluates existing systems and procedures to identify deficiencies and opportunities to improve business system processes and workflows, data handling/migration, and/or elimination of redundant and/or obsolete systems to reduce BOTW’s technical footprint
- Establishes goals for the work group, develops organizational capability and fosters a culture of innovation
- Identifies and communicates key responsibilities and practices to ensure the team of direct reports promotes a successful attitude, confidence in leadership and teamwork to achieve business results
- Crafts the strategic technology vision and roadmap guiding the selection and definition of solutions enabling key business capabilities aligned with strategic business objectives
- Whether an enterprise-wide system or a more targeted application, demonstrates effective solution management with leadership through a strong customer service orientation and continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience
IT Business Systems Manager
09/2008
-
08/2015
Dallas, TX
- Establish goals for the work group, develop organizational capability, and model how we work together
- Foster and inspire a culture of innovation and thought leadership
- Demonstrate expertise in talent acquisition technologies, business processes, and functional trends
- Accountable for the talent acquisition system strategy and roadmap
- Communicate effectively and with positive impact
- Understand and manage the product line for those business teams under the BSM’s span of control
- Meet regularly with business management and systems users to assess and review their satisfaction with IT services and performance against SLA’s; project priorities and status; IT operational performance; Applications systems support; Applications and IT computing infrastructure “health”; Systems capacity and access issues; Help Desk performance and issues manage
- Manage the team’s capacity allowing for maximum productivity and quality in a fast paced environment
- Develop and ensure implementation of customer-focused business improvement plans specifically designed to improve the customer experience connected with and supported by the Division
Business Systems Manager, JD Edwards
07/2003
-
05/2008
Detroit, MI
- Create and participate in cross-functional teams and IT governance to provide guidance and leadership on Customer First initiatives
- Provide value-added services to external and internal customers
- Use knowledge and understanding of the organizational and political climate to make decisions and take actions that satisfy diverse interests and contribute effectively to organizational goals
- Track agency customer experience performance, specifically related to employers' and claimants' experience
- Create customer-focused training plans and methods
- Coordinate customer research and insights with Lean process improvement activities
- Responsible for program and division responses to customer input, including meeting Strategic Plan goals
- Lead and coach to ensure that business goals align with the needs of the customers served by the division. Direct program policies, strategies, processes, and information technology solutions to optimize the end-to-end customer experience for customers
Education
Concordia University
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Facilitate and optimize communication and collaboration between customers and stakeholders, both internal and external, and the Data Management and Enterprise Analytics team
- Excellent verbal and written communication skills and excellent analytical skills
- Experience with Microsoft Office Suite; advanced Excel skills, SQL skills required
- Demonstrated experience of an SDLC and technical writing skills
- Strong proven technical problem solving skills
- Strong time management skills with the ability to organize and handle multiple priorities
- Project Management experience, with excellent written and oral communication skills required
How to write Business Systems Manager Resume
Business Systems Manager role is responsible for business, leadership, analytical, development, documentation, interpersonal, planning, range, presentation, organizational.
To write great resume for business systems manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Systems Manager Resume
The section contact information is important in your business systems manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Systems Manager Resume
The section work experience is an essential part of your business systems manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business systems manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business systems manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Systems Manager resume experience can include:
- Strong business acumen, project leadership and team building skills written and oral communication skills required
- Excellent organizational skills and ability to prioritize work and adapt to ever changing priorities
- Provide strong and effective communication presentation skills (including presentation)
- Setting strategic system supporting model to utilize different skill sets effectively
- Exceptional project and time-management skills, and demonstrated history of keeping complex projects moving in the face of competing responsibilities
- Strong leadership skills and ability to develop support for projects as well as managing teams in your business area
Education on a Business Systems Manager Resume
Make sure to make education a priority on your business systems manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business systems manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Systems Manager Resume
When listing skills on your business systems manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business systems manager skills:
- Outstanding communication skills, both verbal and written, and the ability to express complex technical concepts effectively, both verbally and in writing
- Proven ability to effectively prioritize the workflow of others within a fast-paced team or organization
- Experience with ABAP programming and troubleshooting skills
- Strong critical thinking and ideation skills
- Strong analytical, organizational, reasoning skills to solve difficult problems
- Excellent verbal, written and relationship-building skills
List of Typical Experience For a Business Systems Manager Resume
1
Experience For IT Business Systems Manager Resume
- Strong computer skills, including proficiency in MS Excel
- Strong leadership as well as oral and written communication skills are required
- Excellent presentation & communication skills in both oral and written form
- Planning and allocating resources to effectively staff and accomplish the work to meet departmental goals
- Drive continuous improvement through strengthening of skills, tools and process improvements to achieve business objectives
- Demonstrated experience managing introduction of platform change in operational spaces
- Strong fundamental knowledge of MS Office and advanced data analysis experience with MS Excel
2
Experience For Lead Project Business Systems Manager Resume
- Exceptional verbal and written communication skills – vertically & horizontally
- Developing and maintaining strong relationships with business clients and development and analysis teams across Moody’s
- Experience working in a fast-paced, results-driven environment, managing multiple projects and ad-hoc requests concurrently
- Strong understanding of reporting, and analytical processes
- Manage COAL LOB Support function; attending to all incoming issues – discovery, research, prioritization, and resolution
- Demonstrated abilities around analytical thinking, planning and execution
- Building and managing high available financial systems experience
- Manage vendor contracts to ensure deliverables are met, with particular focus on ensuring customer experience issues are addressed quickly and completely
3
Experience For Business Systems Manager, JD Edwards Resume
- Strong relationship building within Information Technology and business partners. Project leadership and management (Schedule, Resources, Budget, Deliverables)
- Experience in complex business process re-engineering
- Experience in working with cross-functional team
- Experience managing small to medium sized projects as a key contributor
- Solid understanding of IT infrastructure, HW/SW lifecycles, CPQ, ERP solutions, development environments, etc
- Excellent understanding of the easyJet business model and value chain
- Good working knowledge of easyJet’s competitive landscape, wider travel industry practices and external trends
- Experience conducting business analysis , development, project management, and support
- Experience working with senior financial/business leaders
4
Experience For Asset & Business Systems Manager Resume
- Some working experience across Europe and beyond is advantageous
- Experience working with SaaS third-party applications such as Salesforce.com
- Manage all application testing, preparation for installation and post install validation
- Strong understanding of application development process
- Extensive experience in preparation of code; user and systems testing, script development
- Knowledge and experience in business, team supervision, performance management, coaching
- Proven track record of successful business system delivery & support in a large complex environment with demanding customers
- Proven competency in contact center solutions integration, development, design, reporting and analysis of business data
- Experience in supporting Production and/or Customer Operations functions
5
Experience For Avp-business Systems Manager Resume
- Strong fundamental understanding of SDLC and associated best practices
- Strong decision making capacity
- Drive desired levels of improved customer experience scores
- Provide strong liaison with BASF functional services Business Relationship Management on a global level to ensure Catalyst demands are addressed
- Build and maintain strong relationship within Information Technology and or business partner community
- Consults with analysts to set priorities and goals for business system activities
- Experience with front-end technologies such as HTML, JavaScript/Jquery, or CSS
- Experience in a continuous improvement environment
6
Experience For Principal Business Systems Manager Resume
- Own, manage and prioritise the roadmap of development for several platforms
- Development backlog defined and prioritised with business sponsors and technology partners (internal and external)
- Responsible for 3 rd party applications and utilities that operate on the IBM i
- Self-directed individual with strong work ethic and ability to manage multiple tasks required
- Experience in a supervisory capacity
- Experience in financial management required
7
Experience For Business Systems Manager Olympia Resume
- Balances priorities of risk management, innovation and efficiencies
- Significant experience in development of business requirements & two way translation
- Experience with vendor / contract negotiations and vendor management is required
- Coaching, mentoring and developing staff, and providing career development planning and opportunities
- Coordinating and managing the delivery of, and changes required to agent facing systems in line with the overarching Operational Service strategies
- Interviewing and hiring new team members; developing training plans for individual team members
- Accounting and/or costing background in a manufacturing environment
8
Experience For Senior Business Systems Manager Resume
- Planning for the Oracle JDE ERP system, including upgrades, overall system performance, DB2 integrity, patches, and capacity planning
- Serving as a subject matter expert, and primary point of contact for finance users by monitoring support requests and troubleshooting issues when needed
- Supporting our timetabling service to deliver its essential front-line services
- Understanding of contracts and selling processes that lead to a CMA
- Allocating and tracking Business Analysis work across team members
- Managing work processes and work quality and maintaining document templates
9
Experience For Ccb-business Systems Manager Resume
- Mentoring team members; conducting performance reviews of their team
- Managing the delivery of new and existing releases and upgrades of financial systems
- Evaluating and monitoring all integration points between the finance processes and other dependent data sources
- Working knowledge of contact center dynamics and key drivers, including external industry knowledge of capabilities and best practices
- Expanding our student accommodation system as our campus continues to grow
- Enhancing our helpdesk provision to improve efficiency and customer satisfaction
- Integrating our data flows in line with the University’s Master Data Strategy
10
Experience For Senior Principal Business Systems Manager Resume
- Working with FTT and system product
- Deputising for the Head of Enterprise Systems as needed
- Understanding of web development architecture and technologies
- Networking with external partners
- Working with the business stakeholders to identify and introduce new features/enhancements
- Ongoing improvements in key KPIs like Agent and Customer Satisfaction, Goal Achievement and NPS
- Working knowledge of Microsoft Office, SharePoint, Visio and Project Management software required
List of Typical Skills For a Business Systems Manager Resume
1
Skills For IT Business Systems Manager Resume
- Strong problem solving and analytical/critical thinking skills
- Demonstrated advanced level analytical and problem solving skills and root cause analysis
- Strong skills in analysis, strategy, and planning
- Excellent relationship building, leadership and team management skills
- Strong coaching skills and ability to transfer knowledge and techniques
- Demonstrate accountability and business process ownership to effectively manage overall health and direction for workgroup and assigned processes
- Excellent assessment, analysis and problem resolution skills
2
Skills For Lead Project Business Systems Manager Resume
- Strong communication skills to motivate and drive cultural change within procurement and EMD
- Effectively communicate with key program stakeholders on status, risks and issues and demonstrate sound judgment regarding escalation
- Demonstrated ability to affect change, along with leadership skills
- Knowledge of relational database systems, specifically Oracle and MS SQL Server, is essential. Strong SQL skills are essential
- Strong documentation skills for project deliverables and functional spec
- Establishes staffing/resource plans, determining appropriate mix of sourcing opportunities (outsourcing, offshoring and hot skills)
- Prior experience with data analytics and reporting using Workbench or Clarity desired
3
Skills For Business Systems Manager, JD Edwards Resume
- Good general background in accountancy demonstrating knowledge and experience of basic accounting principles applied in a business environment
- Effectively communicate verbally and in writing with members form varying levels of the organization
- Project management skills (managing risks, status reporting, etc) for multi-disciplinary, multi-phase IT development projects
- Experience working with Computer validation team to develop Installation and Production qualification documents and assist in testing
- Perform ad-hoc tasks using available tools and resources, leveraging the skills of those within and outside of the team
4
Skills For Asset & Business Systems Manager Resume
- Change leadership experience with proven track record in process re-engineering
- Skill and experience in IS project planning, SDLC – System Development Life-Cycle, implementation
- Possess exceptional communication and personal skills to clearly convey information, adjusting style to the intended audience
- Analytical problem solving and time management skills
- Effectively communicate technical and product requirements as they relate to billing
- Demonstrate good judgement and independent decision making capabilities
- Proven experience leading complex initiatives across multiple lines of business. Advanced expertise in Excel and other MS Office Tools
5
Skills For Avp-business Systems Manager Resume
- Proven project management experience managing multiple complex projects simultaneously
- Experience working with business systems implementation or five years’ experience as a subject matter expert
- Proven experience as an author of various business analysis documents including Use Cases
- Experience configuring SAP modules, MM, PP, WM with QM experience desirable
- Strong commercial acumen and proven understanding of all aspects of the easyJet business (or comparable business)
- Presentation content creation and presentation delivery skills to multiple levels of management: front-line to senior leadership
- Effectively document business requirements
6
Skills For Principal Business Systems Manager Resume
- Effectively communicate with senior leadership, operations and other IT resources
- Strong work ethic and good attention to detail, with the ability to work under pressure and organize workloads
- Provide leadership to effectively manage existing relationships with customers to maximize business opportunities and strengthen external customer ties
- Flexibility with short term priorities while keeping project scope and timeline in mind. Relying on experience and judgment to plan and accomplish goals
- SAP experience, preferrably WM experience in Distribution centers
- Willing to challenge requirements based on an understanding of prioritized objectives
- Programming experience in Java, JavaScript, XML, HTML, and data architecture (DBMS)
- Enabling digital asset management for all equipment and facilities we operate and maintain
- Working knowledge of 21CFRPart11, validation processes and documentation
7
Skills For Business Systems Manager Olympia Resume
- Plan, assign, and direct work. Includes prioritizing requests, estimating work efforts, defining milestones and timelines, and managing resources accordingly
- Previous experience implementing and maintaining quality control processes including reporting of key performance metrics
- Provide on-going coaching and effective development/training plans to support employee development and growth
- A strong understanding with integrating hosted Billing solutions
- Systems Definition And Design - Demonstrated ability in requirements allocation, system modeling and testing for large engineering systems
- Experience implementing, testing or supporting customer systems
- Manage, prioritize and monitor the planning, scheduling, and coordination of the development and testing of business processes
- Ten years of IT/business experience supporting, leading and managing a complex mix of applications and support activities in a shared-services environment
- Skill in conceptualizing creative solutions, as well as documenting them and presenting them to senior management
8
Skills For Senior Business Systems Manager Resume
- Responsible for developing, enhancing and monitoring metrics for Operational Excellence, Project Delivery and Business Process Effectiveness
- Experience working within a Supply Chain and/or manufacturing
- Experience in leading/managing projects
- Experience in documenting reporting requirements
- Strong understanding of ITIL functions in IT with certification being highly regarded
- Experience managing and supporting high-volume enterprise systems
9
Skills For Ccb-business Systems Manager Resume
- Experience analyzing and solving highly complex business issues
- Experience manipulating data using SAS, preferably base SAS on Unix, as well as SQL and Oracle or Teradata databases
- Experience managing a development team, preferably one which manipulated data using SAS, on Unix, as well as SQL and Oracle or Teradata databases
- Good working knowledge of Microsoft Office products and their application in a project management setting(Word/Excel/Project/PowerPoint)
- Experience with enterprise systems, including the knowledge of current programming languages
- Experience in building software and creating product requirements preferably in the medical device industry
10
Skills For Senior Principal Business Systems Manager Resume
- Systems Development experience, supporting global projects involving numerous locations required
- Demonstrated ability to apply best practices and standards in design, coding and testing of the applications and own the successful delivery of the projects
- Hands-on experience in a Shared Services environment supporting international operations
- Good commercial understanding and ability to work with senior management
- Track record of delivering strong results across business and technology leadership positions
- Excellent understanding and awareness of Operational Readiness and its impact
List of Typical Responsibilities For a Business Systems Manager Resume
1
Responsibilities For IT Business Systems Manager Resume
- Evaluating project opportunities to ensure team’s work contributes to long-term organizational success. Enforcing adherence to standards and business priorities. Supports overall team in achieving group goals
- Effective time management, problem-solving and decision-making skills
- Experience to lead change by making recommendations to management to implement changes as warranted through communication and persuasion skills
- Good inter-personal skills to work with a wide range of internal people and teams at many different levels
- Good interpersonal skills to work with a wide range of internal people and teams at many different levels
- Strong teamwork, relationship and client management skills
- Excellent verbal and written communication skills and the ability to work in a fast-paced team environment
- Overall experience to include project management, 1-2 years’ supervisory experience, employee development, business and process experience
2
Responsibilities For Lead Project Business Systems Manager Resume
- Strong analysis, design and implementation experience with expertise in setting and managing customer expectations
- Strong experience within stakeholder management and the credibility to quickly establish relationships and influence at all levels
- Responsible for upgrading and developing team skills in the ERP and other business applications
- Working experience across Europe and beyond is advantageous
- Strong understanding of waterfall and agile project delivery methodologies and a demonstrable track record in delivering projects and programs
3
Responsibilities For Business Systems Manager, JD Edwards Resume
- Experience in the IT industry, preferably in a financial services or consulting organization, focus on SOX and/or IT Risk
- Manage multiple, complex projects and changing priorities and work extended hours when required
- Experience with working with global teams is required
- Ten or more years of experience working in a medium to large scale information technology department or division
- Experience in and understanding of an Application Managed Service model (roles, performance metrics, governance, etc.)
- Partners with Business in developing a strong SME network
- Relevant work experience required with following applications
- Experience as direct manager of 5 or more resources in either an operations or product development setting
4
Responsibilities For Asset & Business Systems Manager Resume
- Experience of supporting contact centre systems and other key customer service ‘business systems’ e.g. CRM/telephony platforms
- Experience working with business systems
- Design, configuration, and troubleshooting experience with SAP APO
- Expert knowledge of Demand and Supply Planning business processes in the consumer packaged goods industry
- Demonstrated knowledge of SQL and Oracle query tools, enterprise-wide financial systems, and understanding of technology architecture highly desired
- Knowledge\Experience using Agile system development methodologies
- Excellent understanding of software development concepts and system lifecycle methodologies
5
Responsibilities For Avp-business Systems Manager Resume
- Solid understanding of system integration and configuration
- Experience working with subject matter experts as well as business leaders
- Project management or experience working in an Agile/Scrum environment
- Proven understanding of digital channels and contact centre industry technology, with the associated metrics and practices
- Experience with the following technologies is desired
- Significant experience as a Project Manager from a business systems standpoint
6
Responsibilities For Principal Business Systems Manager Resume
- Experience managing both internal teams and package application suppliers together to deliver stable support and new projects to the business
- Experience with an ERP application preferably Oracle EBS
- Experience with Contract Management Application
- Experience with Business Process Management (Workflows); optimization and automation
- Strong process and ERP system background to ensure ability to implement best practices and technologies in full Procurement cycle
- Previous experience working in a SCRUM/Agile environment
- Relevant experience including 3+ years as Application Architect
7
Responsibilities For Business Systems Manager Olympia Resume
- Seasoned and diverse experience with business analysis
- Effective project management principles
- Experience in process workflow and documentation
- Strong ability to work independently and manage one’s own time
- Oracle eBusiness Suite or equivalent support and/or development experience
- Informatica experience is desirable
- Supporting Business Requirements activities by providing subject matter expertise and providing feedback on project deliverables
8
Responsibilities For Senior Business Systems Manager Resume
- Providing technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs
- Maintaining an expert view on the relevant market places, advising best fit solutions and opportunities in new platforms/technologies
- Challenging others to develop as leaders while serving as a role model in words, actions, and results
- Owning the existing and future operations department business systems which includes SAP and SOROS
- Leading reviews and assessments of requested enhancements for feasibility
- Acting as a subject matter expert on Moody’s Analytics business processes and systems to support both business and technology projects
- Keeping clients informed and engaged throughout the entire project lifecycle
- Architecting strategies and system roadmaps for financial systems
9
Responsibilities For Ccb-business Systems Manager Resume
- Ensuring all processes are documented and staff is cross-trained on all tasks
- Partnering with key eBay systems teams as well as external vendors, to ensure the smooth operation of financial systems
- Training end users and/or technical support staff to use programs
- Documenting new programs and processes for support purposes
- Understanding of Security Levels (different access capabilities within same application)
10
Responsibilities For Senior Principal Business Systems Manager Resume
- Delivering professional business services where required
- Dealing with escalated issues and resolving in a timely fashion
- Owning relationships of systems vendors
- Ensuring up to date with technology and best practices to drive business improvements
- Ensuring documentation is kept up to date and relevant
- Working knowledge of Microsoft SQL Server (or other relational databases) and ability to write T-SQL queries
- Success in determining operational objectives by studying business functions, gathering information, evaluating output requirements, and designing improvements
- Responsible for staffing, training, mentoring, performance evaluations, disciplinary actions, and succession planning
- Work with onshore and offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)
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