Butler Resume Sample
Hailee Will
9282 Arturo Pass,
Boston,
MA
+1 (555) 757 2169
Work Experience
Head Butler
03/2017
-
PRESENT
Phoenix, AZ
- Japanese language skill is advantage
- Communicate Residence owners’ issues with vehicles to Valet Lead, and assist in resolving
- Cleaning and maintenance
- Care of clothing
- Care and inventory of artwork and antiques
- Maintenance of automobiles
- Security of their employer and residence
- Co-ordination and scheduling of service contractors
- Previous customer related experience in a Club Floor is an advantage
Butler
04/2011
-
12/2016
Detroit, MI
- Implement strategies aimed at cost minimization, productivity maximization without reduction of consistency and Brand Quality Standards
- Ensure operation runs within out looked financial framework
- Prepare relevant departmental operational and manning budget for coming year for approval
- Negotiate contracts with approved suppliers, if required and applicable as per corporate policy
- Monitor guest comments and Guest Voice (GSS) results to identify shortfalls and remedy service issues
- Maintain mini bar and in-room dining service standards
- Work closely with Purchasing department to ensure better products and prices
- Prepare roster for Butler department according to business needs
Assistant Butler
04/2005
-
03/2011
Los Angeles, CA
- Good knowledge of both Rooms and Food & Beverage operations
- Good knowledge of tourist destinations in Bali
- Butler experience is an advantage
- Self motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work gracefully under pressure
- Excellence in communication skills, both written and verbally
- Provide a professional, advisory and executive support service to the Director of F&B to assist in meeting the strategic goals of the F&B department and Butler Service outlet
- Continuously strive with the team to provide the bespoke and uncompromising services
- Monitor and review Brand Standards for the Department by conducting regular checks on the floor and butler pantries to ensure standards and consistency are maintained to the highest level at all times
Education
Johnson & Wales University
2001 - 2005
Bachelor's Degree in Hospitality
Professional Skills
- Outstanding guest services skills and sophisticated verbal and communication skills in English and Italian
- Excellent communication skills, both verbal and written, and strong command of English in both
- Effective listening skills with strong decision-making abilities
- Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues
- Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job effectively
- Implement and maintain training systems to ensure that staff have the necessary framework and skills to perform their job effectively
- Strong interpersonal skills and willing to learn
How to write Butler Resume
Butler role is responsible for food, customer, training, basic, server, mandarin, languages, listening, english, interpersonal.
To write great resume for butler job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Butler Resume
The section contact information is important in your butler resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Butler Resume
The section work experience is an essential part of your butler resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous butler responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular butler position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Butler resume experience can include:
- Effectively communicating, prioritising and allocating tasks to the butlers’
- Advanced understanding of food and beverage service skills including room service, wine and spirits knowledge
- Exhibits exceptional listening skills to model superior customer service to the specific needs of each guest
- Effectively implement the F&B and Hotel objectives such as guest service/ satisfaction targets (Guest Voice/GSS), financial targets, revenues and profits
- Effectively communicate and enforce company rules and regulations. Promote the MGS website
- Intermediate to Advanced computer software skills required (Microsoft Word, Excel, and Micros)
Education on a Butler Resume
Make sure to make education a priority on your butler resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your butler experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Butler Resume
When listing skills on your butler resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical butler skills:
- Effectively prioritising tasks in an engaging, refined and intuitive manner
- Very good oral communication skills to ensure ability to communicate
- Good communication skills in order to handle complex requests and comments
- Sound customer service and excellent communication skills
- Working knowledge in POS system and have basic computer skills
- · Basic computer skills
List of Typical Experience For a Butler Resume
1
Experience For Head Butler Resume
- Good English language verbal and written communication skills
- Excellent communication skills in English. Ability to speak other languages is an advantage
- Organize Fairmont Gold pantry effectively to ensure efficiency
- Effectively deals with internal & external guests, collect factual information and resolve any challenges
- Embraces and responds to change effectively
- Demonstrates the Fairmont’s ServicePlus Standards in all interactions
- Get positive results in adverse situations. Ability to maintain excellent guest service
2
Experience For Butler Supervisor Resume
- · To provide a top-quality experience to all our guests
- Good knowledge of the entire Butler Service Operations
- To increase the guest interaction to drive the guest experience index
- To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival
- To ensure through the effective supervision that all services offered are always available, and provide alternatives
- To interact with the guests as much as possible, to ascertain preferences, dislikes and overall experiences at St Regis Doha
- Create strong relationships with departments that support Fairmont Gold primarily the culinary department
- Demonstrate trust, support and respect towards team members on day-to-day work activities
- Good communication and customer oriented
3
Experience For Vip Butler Resume
- Strong food and beverage back round
- Excellent command both spoken & written English
- Butler experience in first class hotel, casino, restaurant or related hospitality area
- At least three years of previous Butler experience
- Develops strong working relationships with other Employees, Managers and divisional Directors to ensure communication and teamwork is optimum
- Manages the Raffles Butler team as the center of the hotel’s guest service experience
- Works closely with other departments to drive synergies in upselling and promoting hotel facilities and experiences
- Possesses initiative, is driven and energetic with a sense of urgency, and is able to set priorities in a dynamic environment
4
Experience For Assistant Butler Resume
- Basic computer skill for Words, Excel & PowerPoint
- A valid Wisconsin driver’s license is required
- Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible
- Rooming all arrival guests and all butler services are well explained and actively offered such as unpacking, pressing, shoeshine and complimentary beverage
- Coordinating occasions and special events and works along with the host to create WOW moments for guest
5
Experience For Butler Manager Resume
- Warm rooms according to Fairmont’s housekeeping standards ensuring that all room features are properly functioning
- Attends to laundry, dry cleaning, ironing, mending and shoe polishing as needed
- Occasional kneeling, pushing, pulling, lifting up to 50lbs
- Has a working knowledge of the Outlet room layout, table numbers, stations and colleagues working during each shift
- Offer services such as unpacking, pressing, dry-cleaning, shoeshine and complimentary beverage upon arrival and throughout the stay
- Attend to service in the Chairman’s Suites and Club. Including, but not limited to food and beverage service, restocking product, equipment and supplies
- Delivers the Raffles touch by exceeding the resident’s expectations and providing pro active personalized service
- Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
- Oversee the cleaning and maintenance of suites and villas by housekeeping staff to ensure guests are not disturbed unnecessarily
6
Experience For Lobby Butler Resume
- Assist with the training of Housekeeping and Food & Beverage staff on any special requirements related to Butler service guests
- · Complete brand required training on Development Center and to attend trainings and meeting as and when required
- Ensures that long staying residents/ special attention residents/ occasion celebrating residents are given greater importance and are taken care of exclusively
- Ensure all guests are being treated in an efficient and courteous manner that all Marriott standards are being applied
- Prepare bar beverages and liquor pouring according to the guidelines given
- Carry out general cleaning and inspecting for equipment in the Fairmont Gold Pantry
- Participate in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
7
Experience For Fairmont Gold Butler Resume
- Highly developed knowledge of hotel operating systems including hardware and software applications
- Expertise in Network Infrastructure, including cabling & termination of network ports
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant inquiries or bookings
- Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment
- Assist the guest with packing and unpacking services
8
Experience For Director, Butler Services Resume
- Responsible for training and supervising Butler Service Desk Agents
- Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities
- To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures
- To supervise that each butler is working correctly in their working area
- Picks up and delivers guest laundry/pressing according to standards
- Familiarized with Concierge recommended restaurants and excursions and assists guests making dinner and booking tours and activities
- Attend F&B, Rooms, Operational Departments and other designated meeting as required
- Conduct development and performance reviews, identifying key staff members for further development and structured career path
9
Experience For Assistant Butler Manager Resume
- Work closely with the Guest Services and Engineering departments on requests
- Rooms all arrivals according to established procedures
- Meet time requirements for completing customers food orders
- Conduct daily shift briefing to his team
- Arrange and conduct relevant training to ensure quality and standards of service and product are maintained
- To coordinate and conduct monthly butler training as required
- Coordinate closely with Engineering and Housekeeper managers for daily maintenance and yearly repair and maintenance programmes of guest rooms and public areas
- Ensure that all associates comply with the grooming and uniform standards
- Unpack and pack personal clothing of guests as requested
10
Experience For In Room Dining Butler Resume
- Act as sales person to maximize room and or transportation revenue (upselling) and promote outlets and other hotel facilities and services
- · To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
- · To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service
- · To personally greet and escort the guests rather than pointing out directions
- · To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
- · Maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests
- · Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction
- To assist the Rooms team in achieving the KPI of the department
- Responsible for promoting hotel facilities, services and product to the targeted guest group
List of Typical Skills For a Butler Resume
1
Skills For Head Butler Resume
- Exceptional customer service skills and high oral communication skills
- Continually updates and attends training classes as mandated by management to assist in furthering their knowledge and skills
- Interpersonal skills and ability to work in a multicultural environment
- Previous experience in a Five Star or Luxury Resort environment with Food & Beverage Services experience , including bartending and knowledge of wine service.
- Previous experience in a supervisory role; 5 years’ experience in Guest Service or Food and Beverage
2
Skills For Butler Supervisor Resume
- To effectively implement Room Department objectives such as guest service/ satisfaction targets (GSI), financial targets, revenues and profits
- Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience
- Being a specialist of all matters relating to the suite guest experience
- Be a clear thinker, remaining calm and resolving using good judgment
- Proactive approach to problem solving and demonstrated ability to “think outside of the box”
- Detect flaws relating to service standards, and make corrections prior to service deliver
- Detects flaws relating to service standards and makes corrections prior to service delivery
- Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship
3
Skills For Vip Butler Resume
- Operate company equipment including handhelds
- At least one year experience working with Butlers and/or gourmet Food and Beverage
- Inspect all guest rooms prior to guest arrival, and during guests’ stay to ensure their excellence
- Demonstrate an ability to understand guests’ service needs and continue to interact with aplomb, even with guests displaying high expectations
- Excellent understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
- Establish & maintain a good working relationship with all the Departments in the hotel
- Effective complaint handling
- · To maintain good working relationships with all colleagues
4
Skills For Assistant Butler Resume
- To have good knowledge about local area, events happening in Doha
- An ambassador of Fairmont Dubai by providing memorable Guest experiences
- Previous employment with Food & Beverage Services experience and knowledge of bartending, food service and wine
- Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team
- Maintain excellent relations with all internal guest
- Demonstrate a sound knowledge of all menu items, F&B Service procedures and Hygiene Standards
- Experience in 5 stars hotel is an advantage
5
Skills For Butler Manager Resume
- Previous experience in a five star environment, ideally as a Butler or as part of an In Dining Team
- Previous customer related experience
- Inspects residences prior to guest arrival and sets up standards as per guest preferences
- Guide guests through all phases of their experience at the Villas and Baccarat areas
- Previous Butler experience an asset
- Ensures communication flows to all departments and understands the importance of communication being prompt and effective
- Works well under pressure and is able to analyse and resolve problems while exercising good judgment
6
Skills For Lobby Butler Resume
- Preferably 5 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program,
- The Butler ensures that guest experience meets their needs, expectations and desires, liaising with other support departments whenever necessary
- Previous experience working in a Food and Beverage service environment
- Experience in Villa Services, VIP Services, Concierge, or Gourmet dining environment
- Previous 5-Star or Luxury Resort employment with Food & Beverage Services experience and knowledge of bartending, food service and wine
- Experience as a Server in a fine dining establishment
- Experience in the serving of wines and alcoholic beverages
- Operates Micros to standards to order food and beverages
- Create memorable experiences for all guests
7
Skills For Fairmont Gold Butler Resume
- In conjunction with Human Resources, ensure effective selection and appointment of new staff members within the department
- Holder of valid work permit / residence permit of Kazakhstan
- Handling complex guest requests and complaints according to Rosewood London standards
- Being highly organised and proactive in coordinating multiple tasks at the same time
- Checking the room key and briefly double checking if every detail is up to the guest expectation and request
- Handling guest complaints and record in the butler report and inform the duty supervisor about the incident and follow-up with resolve the issue
8
Skills For Director, Butler Services Resume
- Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities
- Serving various types of meals
- Driving guests to locations in the Aspen area
- Keeping the butler pantry/kitchen etc. clean and organized
- Collaborating with team members on delivery and display of products
9
Skills For Assistant Butler Manager Resume
- Delivering coffee and tea upon request
- Preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation
- Coordinating with the front desk to prepare the VIP rooms,
- Coordinating and handling complex guest requests and comments according to Rosewood standards
- Meeting & greeting guest coming to restaurants for breakfast and dinner
- Updating and sending of in-house guest activity sheet
- Conducting training for the colleagues
- Rooming all arrival guests and all butler services are well explained and actively offered such as complimentary beverage
10
Skills For In Room Dining Butler Resume
- Assisting Guest relation operations whenever needed
- Socializing with resident guests to facilitate the feedback and obtain guests’ preferences
- Working knowledge of all aspects of F&B and personal valet services
- Working knowledge and proficiency in all aspects of F&B and personal valet services
- Working knowledge of specialized guest services
- Working knowledgeable and proficient in all aspects of F&B and personal valet services
- Working knowledge of PC software (Microsoft Word, Excel)
- Working Knowledge and proficient in all aspects of F&B and personal valet services
- Working knowledge of formal table service set-up and service
List of Typical Responsibilities For a Butler Resume
1
Responsibilities For Head Butler Resume
- Communicate effectively in Mandarin
- Responsible for final inspection of guest room prior arrival
- To communicate with the outlets of the movement of the guest to ensure excellent service and recognition of the guest
- Restaurant or bar experience
- Proficiency in Microsoft Office software, Work, Excel and Power Point, as well, good knowledge of Opera
2
Responsibilities For Butler Supervisor Resume
- Warms rooms according to Fairmont’s housekeeping standards ensuring that all room features are properly functioning
- Coordinates housekeeping services by notifying the Housekeeping and Concierge of appropriate times to provide cleaning, turn down services etc
- Assists guests in unpacking, packing, and the selection, care and maintenance of their wardrobe
- To coordinate with relevant departments and outlets for scheduling and booking guest reservation or activities requests
- To track and monitor any engineering, housekeeping issues and ensure the follow up until the complete satisfaction of the guest
- To actualize all procedures, tanning forms, formats and reports according to the changes in operation
- Provide daily email or information to the Division Head and Department Leader regarding the Royal Suite’s guest
- Bids farewell to guests, using guest’s name when known, and encourage them to return
3
Responsibilities For Vip Butler Resume
- Handle a variety of problems relating to guest’s laptop computers and telecommunications system
- · Maintains an active presence in the hotel lobby to greet and assist incoming guests – Lobby Position
- Prepares his/her daily operation gathering relevant guest information from Opera, StarGuest, GoConcierge, Pre-Arrival Survey and electronic logbook
- To regularly inspect the quality of service provided by all butlers, and ensure that all services are according to standard
- To take appropriate action to resolve guests complaints (housekeeping, butlers, front desk , concierge and laundry)
- Is responsible for ensuring all guest requirements are met and exceeded through high level of management and proactive leadership
4
Responsibilities For Assistant Butler Resume
- Conduct regular inspections of all areas responsible to guest rooms and heart of operation including maintain a control on the operational stock and requests
- Welcome and assist Guests’ adhering to FHR Brand Standards
- Remain observant, notes preference, and responding accordingly to guest inquiries & requests
- Assist Fairmont Gold concierge with the Meet & Greet of the Fairmont Gold Guests and in providing them an In-Room check-in
- Assists in the training of all staff as needed
- Be able to work in a high stress area, making clear, concise decisions based on sound business parameters. Have all necessary work cards (TAM and Health Card)
5
Responsibilities For Butler Manager Resume
- Creative in executing "WOW" service
- Assists department in maintaining time and attendance through use of the Kronos system
- Runs errands as assigned to include, but not limited to: tickets, shopping, food products, deliveries and packages
- Provide catering services as needed
- Help clients to carry out their projects or facilitate the visits they wish to undertake during their stay
6
Responsibilities For Lobby Butler Resume
- Ensure FPC/VIP procedures are being met or exceeded on a daily basis for all FPC/VIP Guests
- Develop and maintain standards for the department, while adhering to Fairmont’s core standards
- Maintain clear passage into the building and car drop off area
- Provide personalized assistance to VIP guests throughout their stay offering smooth arrival, registration and departure procedures
- Remove any In Room Dining trays from the room, coordinate with IRD for the pick up of such items
- Supply VIP guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities
- Pick up and deliver any guest laundry / pressing based on guest requested time
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements
7
Responsibilities For Fairmont Gold Butler Resume
- To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible
- To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel
- To be able to perform in room check in/check-out according to procedures and policies
- Work in a fast paced, result – oriented and ever- changing environment
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Assist in check in when doing an arrival
8
Responsibilities For Director, Butler Services Resume
- Assist in wedding co-ordination and co-ordinate any special occasions
- Prepares and assist in Royal Arrival Procedure for all VIP’s arriving
- Feedback updating in feedback sheet and guest profile
- Responsible to ensure pre-departure letters are distributed to all departing guest next day through the assigned host
- Bear a full & comprehensive knowledge of the hotel, including all departments, services & outlets
- Adhere at all times to the butler’s Grooming & Uniform Standards
- Coordinate laundry and pressing collection and delivery
- Report any suite maintenance requirement according to standard procedures
- Deliver and place the evening amenities or gifts
9
Responsibilities For Assistant Butler Manager Resume
- Take orders for private dining
- To naturally use guest name during each interaction
- Prepares his/her daily operation gathering relevant guest information from Opera, GoConcierge, Pre-Arrival Survey and electronic logbook
- Provides Shoe Shine service according to standards
- Familiarizes with hotel’s Housekeeping Standards, setup and room/suite amenities
10
Responsibilities For In Room Dining Butler Resume
- Familiarizes with hotel’s Private Dinning Standards and setup
- Set up rooms/suites according to guest history, requests with the correct amenities
- Handles guest complaints immediately and follows up thoroughly ensuring guest satisfaction
- Write logs for on-going events and guest challenges
- Tidy up pantry, washing of cups, plates, utensils before the end of the shift
- Set up welcome amenity according to the standards
- Restock pantry in order to keep in working order
- Able to coordinate and conduct butler training as required
- Conduct development and performance reviews, identifying key personnel for further development and structured career path
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