Capacity Planner Resume Sample
Harvey White
1279 Langosh Dam,
Los Angeles,
CA
+1 (555) 165 5874
Work Experience
Senior Capacity Planner
12/2016
-
PRESENT
Houston, TX
- Establish a 12-18 month capacity plan and coordinate the execution of this plan with the delivery team
- Gather and analyze long-range plans on a bi-annual basis
- Recommend plan to optimize systems investment, allocation and deployment
- Analyze forecasted trend with consideration of historical growth and initiatives known to impact workload on our infrastructure
- Conduct "what-if" simulations and bottleneck analysis
- Identify capacity-related issues proactively and work with systems, network, operations and engineering teams to find resolutions
- Present clear findings and recommendations to senior leadership regarding the appropriate capacity plan to support the service
Capacity Planner
08/2013
-
09/2016
Detroit, MI
- Provide team SME’s cover and assist with delivery of Business Case analysis to support purchase requests
- Work with next generation platforms to understand it’s impact on data center capacity
- Factory shipment forecasts and capacity commits
- Quarterly capacity forecasts submitted to all global factories, representing a rolling 12 month view of capacity projections at the construction type level or an appropriate level of detail
- Demonstrated knowledge and success with using ERP planning system (MRP/Forecasting/NRP)
- Demonstrated knowledge and skill with Microsoft office products (Excel, Word, Power point and MS Project)
- Demonstrated ability of facilitating, negotiating, collaborating, and influencing
DS Flow & Capacity Planner
01/2010
-
05/2013
Los Angeles, CA
- Demonstrated planning and organizing, analytical skills, problem solving, project management, communication skills, scenario planning and strong data analysis
- Demonstrated capability to work independently with minimal supervision
- Demonstrated professional communication skills across a diverse workforce with the ability to resolve conflict in a professional manner and influence up, down and across the organization
- Lead and deliver positive results through teamwork and collaboration with customers
- Strong written and verbal communication skills, self-motivated, detail oriented
- We’re a certified top employer: we consider our employees to be our strongest asset, and we are developing talent throughout all levels of the organization
- Develop forecasting models that captures the dynamics of retail and digital e-commerce business
Education
University of Phoenix - Omaha Campus
2006 - 2010
Bachelor's Degree in Business
Professional Skills
- Strong organizational skills, high level of urgency and proven experience meeting tight deadlines
- Problem solving skills - organisational and analytical skills, and the ability to find a way around obstacles to get things done
- Excellent stakeholder management skills to bring together inputs from multiple operational departments
- SAP, JDA and Microsoft database products proficiency required along with strong analytical, oral and written communication skills
- Strong administrative and data entry skills
- High sense of urgency and strong communication skills
- Good communicating skills: ability to work in a cross culture team, create mutual trust and understanding, influence, share knowledge
How to write Capacity Planner Resume
Capacity Planner role is responsible for planning, microsoft, analysis, database, advanced, excel, finance, retail, training, integration.
To write great resume for capacity planner job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Capacity Planner Resume
The section contact information is important in your capacity planner resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Capacity Planner Resume
The section work experience is an essential part of your capacity planner resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous capacity planner responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular capacity planner position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Capacity Planner resume experience can include:
- Works closely with marketing, application engineering, engineering, project management, supply chain, and production to coordinate a supply plan that aligns capacity with demand
- Possesses good analytical & presentation skills
- Very strong data analytics, presentation, and communication skills
- Solid Microsoft Excel, Access and PowerPoint skills
- Skills: Understanding SAP system, inventory management
- SAP APO & Excel/Access skills
Education on a Capacity Planner Resume
Make sure to make education a priority on your capacity planner resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your capacity planner experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Capacity Planner Resume
When listing skills on your capacity planner resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical capacity planner skills:
- Team skills, including the ability to establish and maintain effective
- Advanced excel business modelling and VBA skills
- VMWare, cloud computing, Windows, Linux admin skills
- Experience contributing to process improvements to improve contact center effectiveness
- Demonstrated experience and success in leading large-scale workflow management or Operations oriented projects in technical support organizations
- Highly competent communication skills
List of Typical Experience For a Capacity Planner Resume
1
Experience For Enterprise Capacity Planner Resume
- Demonstrated expertise in managing scheduling and RTA practices and delivery in multi-channel (phone, email and chat) global technical support organizations
- Solid understanding of financial/accounting terminology
- Experience in workflow management, logistics, supply chain management and/or capacity planning
- Updating and maintaining a 12 month rolling capacity plan to support Aviva UK Operation’s resource strategy
- Understanding key demand drivers, using past trends and events combined with business insight to predict future demands/resource requirements
- Analysing supply data and updating assumptions to predict available resource
- Presenting assumptions and resource requirements in monthly assumption reviews to relevant stakeholders
- Recommending placement of new hire associates, new schedules and/or individual shift changes
- Processing schedule request scenarios and provides leadership with impact analysis and recommendations
2
Experience For Senior Capacity Planner Resume
- Building and maintaining relationships with influencers of demand such as Marketing and Pricing
- Working along side the Financial Planning team and considering the annual budget when making resource recommendations
- Data gathering and processing techniques including SQL, ETL and scripting
- Work along side the financial planning team considering annual budget when making resource recommendations
- Understand how workrooms plan and manage their capacity based on the load. (Labor flexing, Cross Training, Hiring, etc.)
- Accuracy of the short, and mid term planning, including summer peak prediction (for NA; AP: + long term planning)
- Total distribution cost (including re-steering, clearings etc.), with the aim of reaching lowest total SC costs
- Responsible for capacity planning to support customer demand smoothly by co-work with purchasing and factory project support / handling
- Develop forecasting & capacity planning models in excel to drive capacity planning and make operational decisions
3
Experience For DS Flow & Capacity Planner Resume
- Define meaningful business metrics and processes for scaling and sizing capacity demands
- Ensures issues including large tuning opportunities and capital needs for capacity increases are escalated appropriately to TSG management
- Ensures accuracy of Screening Officer attendance by documenting all work hours
- Create reporting, showing a variety of metric for teams with in operations
- Responsible for capacity planning to support customer demand smoothly by co-work with purchasing and factory
- Use statistical and programming tools such as R and Python to analyze data and develop machine-learning models
- High level of excel with the ability to develop forecasts and capacity planning models to drive capacity planning
- Develop performance reports across critical distributed environments using; TSCO
- Maintains, audits, and administers shift schedules for Screening Officers
4
Experience For IT Infrastructure Capacity Planner Resume
- Completes administrative functions, which include but are not limited to: processing leave requests, shift giveaways, and trade requests
- Liaise with departments and/or management regarding employee schedules, and ensures information is accurate and processed in a timely manner
- Maintains and provides all reports through various scheduling systems and software
- Works in accordance with established processes, Collective Bargaining Agreement and the Canada Labour Code
- Create and adjust mathematical models to evaluating and forecast capacity and performance of Warehouse and Labs teams
- Manage the Sales & Operations Planning (S&OP) process with workrooms
- Manage Dual Sourcing of products as required
- Manage on-time completion by maintaining accuracy of workroom Estimated Completion Dates (ECD). Communicate any changes to the ECD to Client Services
5
Experience For Principal Capacity Planner Resume
- Process order completions and manage getting product shipped from workroom and invoices paid when necessary
- Develop a production plan feasible for Final Pack and Prepack in the mid horizon taking in consideration the FMC agreed in the S&OP process
- Ensure to keep in balance the equipment capacity, and labor (for Final pack, Pre-pack) considering the urgencies triggered by the coverage process
- Education: Industrial Engineering or similar
- Apply advanced case routing techniques to provide best-case outcomes to our customers' individual needs
- Production, regular review, and revision of the capacity plan in line with the organization’s business planning cycle,
- Understand the Amazon Seller Support / Vendor Management contact handling strategy
6
Experience For Senior Capacity Planner, AWS Infrastructure Resume
- In addition, to support the WFM manager with strategic planning decisions, and RTA team management support as necessary
- Keep track of the changes in the capacity plans at a central level so we can understand the changing requirements and why
- Project support / handling
- Ensure all stakeholders are involved in and are aligned with the capacity planning process
- Develop a constrained capacity plan using demand forecast, capacity assumptions, and inventory targets
- Identify potential shortages in production and make recommendations regarding remediation opportunities
- Provide all required information for ingot purchasing needs
7
Experience For Capacity Planner, Finished Goods Resume
- Maintain all planning products and update or add new as required
- Work with Constellium Corporate offices to ensure proper understanding of the plant’s demand/capacity status
- Understands the key planning levers and is able to articulate the sensitivity of each in simple non-technical terms to the stakeholder community
- Makes recommendations, presents solutions/ implements reporting requirements to enhance performance
- Crystallize complex planning situations into clear messages
- Perform Tactical planning (MTP) 5 times per year
- Perform Operational Planning (STP) on monthly base
- Follow up on operational and tactical planning accuracy and take actions to increase the accuracy in internal processes and input from stakeholders
8
Experience For Central Capacity Planner Resume
- Manage other flow coordinating tasks
- The “knee” – aka the breakpoint, the upper boundary or bound, peak scaling capacity, after which, the solution doesn’t scale
- Knowledge of operating system performance metrics and principles, especially for Windows, Red Hat Linux and VMWARE’s vCenter
- Team Player: Willing to support objectives and all team members when necessary
- Interpersonal Communication: Is respectful when interacting with others
- Change: Embraces change. Communicates needs during periods of change
- Responsible for the quotation and the commitment of facility deliveries for all product lines
- Provides analysis and package maintenance/development in the S&OP process
9
Experience For Global Capacity Planner Resume
- Monitors conformance to defined processes within the Manufacturing Planning Department, plants, and business units to maintain data integrity as it relates to the planning process
- Measures, tracks, and reports on key performing indicators as defined in the S&OP process
- Provides Global Capacity Reporting to senior management
- BMC True Sight Capacity Optimization (TSCO) capacity analyst
- Supporting key stakeholders across UK Operations by contributing to an operation that improves year on year (efficiency, customer, value), by identifying and communicating insight relating to resource planning
- Understand key demand drivers, use past trends and events combined with business insight to predict future demands
- Analyse supply data and update assumptions to predict available resource
- Present assumptions and resource requirements in monthly assumption reviews with relevant stakeholders
- Look beyond a 12 month plan and forecast requirements to at least three years ahead in line with Aviva’s strategy
10
Experience For Capacity Planner, Internet Services Resume
- Support key stakeholders across UK Operations by contributing to an operation that improves year on year (efficiency, customer, value) by identifying and communicating key insights relating to resource planning
- Build and maintain relationships with influencers of demand such as Marketing and Pricing
- Responds to requests for shift changes and ensures all vacancies in the schedule are filled with the most suitable and qualified replacements
- Provides detailed status reports (written and/or verbal) of tasks and difficulties encountered enabling managers to initiate escalation if necessary and assess areas where changes or
- Developing triage mechanisms to ensure production and service level goals are met
- Take larger initiatives and roll up into one cohesive view - create summaries from the details
List of Typical Skills For a Capacity Planner Resume
1
Skills For Enterprise Capacity Planner Resume
- Detail oriented, self-motivated, and possesses excellent organizational skills
- SAP APO & Excel/Access skills with VBA an additional benefit
- Skills Data query and management is an advantage (SQL, Microsoft Access)
- Advanced Excel skills with the ability to create and manage complex formulas, pivot tables, and graphs
- Programming / scripting experience (Java, Python, R, Ruby, C#, and/or PHP)
2
Skills For Senior Capacity Planner Resume
- Steering the goods flow
- Monitoring real-time performance, adjusts off-line activities and provides guidance to leadership to ensure a consistent customer experience
- Experience in managing a team of high performing technical experts including performance reviews
- Ensure the deliver on time the customer requirements and maximizing equipment utilization and production Effectiveness through improving Planning Processes
- Application development, performance tuning, or DevOps experience including Python, R, or other scripting languages
- 2-4yrs experience in a Production Planning/ Master Scheduling role
3
Skills For DS Flow & Capacity Planner Resume
- Resource Planning – Experience forecasting demand and supply
- Experience capacity planning or scenario modeling
- Experience using statistical analysis/capacity forecasting tools (Examples: Excel, Minitab, , Mathlab, R, SAS)
- Relevant work experience in business analytics and/or forecasting, capacity planning, workforce management role
- Experience using SQL-based query languages
- Experience using Operational intelligence tools such as SPLUNK, and Application Performance tools such as AppDynamics
- Experience on a hybrid cloud computing environment that includes AWS
4
Skills For IT Infrastructure Capacity Planner Resume
- Competent Capacity Planning experience – preferably within field, production, front office or back office environments
- Competent Capacity Planning experience – preferably within contact centre/back office environments
- Problem Solving: Ability to troubleshoot, identify the root cause of, and develop and implement effective long term solutions to problems
- Process Improvements: Experience implementing process improvements that drive efficiencies with Suppliers
- 3 +years of logistics or supporting experience
- 5 +years of logistics or supporting experience
5
Skills For Principal Capacity Planner Resume
- Significant experience in a Capacity Planning role
- Relevant experience in large-scale online services, information technology, data center services or infrastructure engineering
- Experience of working in multi-channel and multi-site contact centers
- Advanced professional role requiring high skill with extensive proficiency
- Experience in Capacity Planning or related field
- Fresh Graduates / 2 to 3 years working experience
- Set a timetable for the consolidation of capacity plans and ensure engagement from wider capacity planning team
6
Skills For Senior Capacity Planner, AWS Infrastructure Resume
- Consolidation of the capacity plans from each area in excel including any automation to the process to show a view by area and location
- £25,000 -£30,000 +, depending on experience
- Previous experience using Cisco, Centerbridge/Decisions, IEX and AVAYA & other workforce management tools
- Previous experience using Cisco, Centerbridge, IEX and AVAYA & other workforce management tools
- Knowledge or experience of BMC True Sight Capacity Optimization tool or equivalent
- Experience from Supply Chain
- Demonstrated analytical capabilities and ability to understand and
7
Skills For Capacity Planner, Finished Goods Resume
- Demonstrates ability to improve process, and develop new tools
- Able to consider needs and priorities of different stakeholders and adapt their style and methods of communication to meet those needs
- 2+ of experience with design and/or deployment of datacenter in Enterprise or Carrier organization
- Experience in network infrastructure and datacenter design
- Workforce management experience
- Experience with availability, performance and capacity planning tools
8
Skills For Central Capacity Planner Resume
- Experience in network, database and SAN configurations and image management
- Demonstrated competency of Capacity Planner II role is required
- Proven ability to work in a team environment and indepently with minimal supervision
- Advanced experience with MS Excel (V-Lookups & Pivot Tables) and MS Access (Dbase creation & Report Generation)
- Provide added value contact center information to enable operational managers to make effective decisions
- Experience with BMC and/or Team Quest Capacity Management suits
9
Skills For Global Capacity Planner Resume
- Real-time workforce management/intraday experience
- Multichannel WFM experience (e.g. phone, outbound, chat)
- Proven ability to identify requirements needed to achieve strategic vision
- Developing, implementing and managing manufacturing supply chain capacity and capability modeling
- Planning and monitoring the operational performance to ensure that Amazon meet their objectives for managing Sellers and Vendors contact
- Maintaining standardized Capacity Plans, including tracking the productivity and performance figures for all sites within JP network
10
Skills For Capacity Planner, Internet Services Resume
- Understanding of statistical forecasting
- Understanding of queuing theory – Erlang C
- Identifying workflow headcount deficiencies and overages, diving overtime hours
- Working knowledge of Database SQL and no-SQL environments
- Tracking of actuals against plan for forecast accuracy
List of Typical Responsibilities For a Capacity Planner Resume
1
Responsibilities For Enterprise Capacity Planner Resume
- Service level achievement (goods availability)
- Main point of contact for the workrooms, responsible for maintaining and managing the business relationship. This includes
- Setup and maintain the tracking of comprehensive capacity and demand data to allow for periodic analysis and reporting against internal targets
- Provides detailed status reports (written and/or verbal) of tasks and difficulties encountered enabling managers to initiate escalation if necessary
- 24x7 on-call support (on rotating basis) of the data collection process
- Lead the strategic deployment of Apple’s Internet Services within global data centers, seeking win-win outcomes at an optimal Total Cost of Ownership
- Create and maintain a position of influence and leadership in order to bring employees together to work toward a common goal
- Systems knowledge, including SAP, JDA
- In network and capacity planning
2
Responsibilities For Senior Capacity Planner Resume
- Knowledge of capacity planning and forecast methodologies
- Work independently with internal customers at all levels & with various cultural background
- Knowledge in Semiconductor industry supply chain processes and activities
- Purchase orders in Navision and schedule the orders based on published lead times
- Review the Load and Capacity weekly with each workroom to determine a plan to meet the order volume and ECDs
- Develop and maintain a master production schedule for each workroom
- Track workroom performance by measuring Manufacturing On Time, Lead Times, Capacity, Quote Turnaround Time and Quality. When performance metrics are not met, work with the workrooms on solutions to meet metrics
- Salary of up to/between £26,000 - £30,000
- Ensure and execute the changes (add/ cut) in the Finished Good mix in the short &Midterm horizon to maintain the adequate inventory levels at DC without impact to the customers
3
Responsibilities For DS Flow & Capacity Planner Resume
- Ensure to maintain in range the coverage of the A&B product policy items during all the life cycle and monitor and give recommendations to the SIP team to increase or decrease supply of the CDE product policy items to meet the target
- Experience: Experience in production scheduling of a manufacturing plant, FG Inventory Analysis, Supply Chain, Production Control and Logistics, problem solving methodology
- Knowledge: English Advanced, Advanced excel, macros
- Work with the regional leaders to optimize shift plans and schedules
- Experience using various statistical tools for queue modelling, shift planning, service level optimization and communicating results, plans and/or risks clearly
- Meets commitments and provides excellent customer service, at all times, with internal and external clients
- Knowledge of and hands on abilities in SQL, BI tools, data warehousing and big data
- Intermediate to advanced knowledge of Microsoft products with fluent knowledge of Excel
- Design, gather inputs and implement capacity models to predict long range growth of computing resources for Apple’s Internet Services, and translate into Power & Space projections
4
Responsibilities For IT Infrastructure Capacity Planner Resume
- Communicate effectively with internal customers and the data center team in accordance with the company’s policies, procedures, guidelines and common practices
- Interface with management, engineering, planning and factory representatives, both internal and external, on all issues relating to capacity and the production plan
- Thorough knowledge of supply chain workflow processes, products, materials, equipment and BOM/specs to generate cost-optimized production/material plans
- Self-direct and have the ability to make decisions and/or recommendations with incomplete information and other possible time constraints
- Microsoft Office Suite technical proficiency; advanced capabilities in Excel
- Experience in any of the following: business workforce analysis; Call Center Planning; Capacity Planning; Forecast Analysis; Data Analytics; Financial Analysis experience
- In depth understanding of workforce management programs and concepts
- Write basic SQL queries, with an understanding of normalization and joins
5
Responsibilities For Principal Capacity Planner Resume
- Write scripts in VBA, Python or JavaScript
- Experience with tools and practices for determining and managing resources (hardware, software, telecommunications, etc.) needed to provide satisfactory levels of service for current and future applications
- Modeling for system, business forecasts, and cost modeling
- Create reports, dashboards, score cards, tables and presentations
- Knowledge of system architecture and performance methodologies
- Interface with management, engineering, planning and factory representatives for both internal and external sites on all issues related to capacity and the production plan
- Excel Macro and SQL knowledge
- Lead Capacity Planners x2
6
Responsibilities For Senior Capacity Planner, AWS Infrastructure Resume
- Capacity Planner x1 in Sheffield
- Capacity Planner x1 in Norwich
- Communicate with key stakeholders, Ops, recruitment and project teams
- New BAU function to be implemented and embedded by June 2018. Support the Capacity Manager with the recruitment of capacity and demand management analysts
- Utilising existing tools assess, design and develop monitoring solutions appropriate for the various system components and applications needed to measure and analyse key performance metrics
7
Responsibilities For Capacity Planner, Finished Goods Resume
- The production of various reports to different levels within the Group both internally within Technology and the Business Units
- Have a very close and effective communication with the SIP team ensuring the correct execution of the all the process who can impact the short-term horizon acting as a link between the SIP team needs and LOM planning team short term
- Proficiency in English with good communication competency
- Attitude: Demonstrates a positive, can-do attitude at all times
- Developing and maintaining Manufacturing Business Continuity plans
8
Responsibilities For Central Capacity Planner Resume
- Developing proficiency to provide support to Production Schedulers and Demand Planner role
- Predictive modelling – Analysing historical patterns to predict future data points
- Communication - adept at engaging and influencing both business and technology people
- Extensive technical knowledge of applying industry leading technology solutions to address contact center optimization
- Spot opportunities to support across areas (e.g re-deployment of resource/ sharing of resource)
- Intermediate level proficiency in MS Office or G suite with some knowledge of scheduling software
- Professional training completed in Six Sigma Methodology
9
Responsibilities For Global Capacity Planner Resume
- Knowledge of Queuing Theory, Little’s Law, Utilization Law, Forced Flow Law, or Response Time Law
- Stakeholder management – Able to understand and respond to the drivers and concerns of a wide range of both business and technical stakeholders
- Thinks broadly & can simplify complex problems to achieve a solution
- A passion for data & ability to translate this through a customer & people lens
- Work varied shift patterns across all days of the week
- Attain and maintain the required level of Federal and/or Transport Canada clearance
- ·Establish a 12-18 month capacity plan and coordinate the execution of this plan with the delivery team
10
Responsibilities For Capacity Planner, Internet Services Resume
- Conduct “what-if” simulations and bottleneck analysis
- The candidates are also eligible for 15 days accommodation and 7 days cab on request
- Executing and monitoring progress for OL&S, manufacturing plans, projects and schedules that facilitate continuous improvement relevant to capacity and capability cost optimization initiatives
- Communicates ideas both verbally and in written form in a clear,
- Provide detailed capacity requirements as part of the monthly S&OP process
- Develop weekly/monthly/yearly capacity plans and allocation for each product line
- Update and maintain the capacity models
- Develop monthly production plans for each machine center
- Develop and maintain KPI’s for utilization, TPH, and recovery
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