Collector Resume Sample
Jermain Gerhold
74735 Crona Passage,
Phoenix,
AZ
+1 (555) 337 2441
Work Experience
Senior Collector
11/2017
-
PRESENT
Los Angeles, CA
- Respond to customer inquiries though online access, email, telephone, fax CRM , written requests and document such activities in each customer’s A/R correspondence record as needed for future reference
- Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
- Counsels walk-in student debtors regarding payment of debt
- Initiates skip tracing efforts on debtors through credit reporting agencies
- Conducts detail research to investigate origin of debt and account discrepancies
- Recommends uncollectable accounts to supervisor for review and assignment to outside agencies
- Contacts student debtors with delinquent accounts by telephone or in writing
Collector
01/2011
-
07/2017
Dallas, TX
- Experience in collections or customer service
- Review accounts to ensure compliance w/ applicable local, state, and/or federal law®ulations, including organization policies&procedures. 10
- Comply w/ legalðical requirements to protect patient, employee,&KFHP confidentiality
- Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Performs necessary follow-up to ensure timely resolution of appeals, rebilling’s, obtaining updated insurance information, identifying and correcting billing errors, etc
- Follow up on outstanding claims with patients or insurance companies by telephone, internet, and/or facsimile
- Ensure that outstanding claims are followed up on at least every 28 days
- Document detailed denial, rebill, payment plan, and collection follow-up notes accordingly
Junior Collector
09/2004
-
09/2010
Detroit, MI
- Provides direction and guidance to student workers or temporary employees
- Waives late fee and finance charges if justified based on investigation and analysis
- Provides customer service to internal and external customers via in-person visits, telephone and email communications
- Understand and achieve the prescribe defined targets within role toeffectively collect on delinquent accounts
- Effectively collect on delinquent accountsAssume responsibility of outcome on achieved metrics
- Recommend or carry out payment enforcement measures, such as denial or cancellation of the student’s registration, denial of other student services, or assignment of the account to a collection agency
- Independent negotiation of settlement (up to discount percentage allowed by client) and/or payment plan (up to time-limit allowed by client), minimizing client’s losses
- Career Gap Analysis
- Collector I role is also determined by the level of experience, skill and historical performance within the role
Education
Strayer University - Arlington Campus
1999 - 2003
School's Degree in Accounting
Professional Skills
- Excellent attention to detail, proven accuracy and efficiency skills
- Independently works on complex, specialty loans using strong problem solving skills by identifying, evaluating, and resolving reasons for delinquency
- Organizational and time management skills, multi-tasking, prioritizing, planning work activities efficiently to meet deadlines
- Skip Tracing Skills – extensive experience and knowledge of skip tracing tools is required
- PC skills and experience in a Windows environment (including familiarity with using a mouse)
- Excellent and engaging communication skills
- Demonstrated skip tracing skills and ability
How to write Collector Resume
Collector role is responsible for customer, computer, negotiation, microsoft, collection, telephone, excel, command, regulations, word.
To write great resume for collector job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collector Resume
The section contact information is important in your collector resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collector Resume
The section work experience is an essential part of your collector resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collector responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collector position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collector resume experience can include:
- Demonstrated strong organization and attention to detail skills
- Good communication skills, including the ability to project the Hospital’s Service Quality Initiative
- High level of comprehension, excellent problem solving skills and the ability to think on his/her feet and can perform accounts reconciliation
- Well organized with excellent problem-solving skills
- Excellent math, interpersonal, communication skills
- Excellent communication, organization, time management and customer service skills
Education on a Collector Resume
Make sure to make education a priority on your collector resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collector experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collector Resume
When listing skills on your collector resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collector skills:
- Strong organizational skills and the ability to effectively prioritize tasks in a fast-paced, time-sensitive environment
- Excellent credit control skills underpinned by strong interpersonal skills
- Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with patients and third parties
- N/A Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with patients and third parties
- Excellent communication and interpersonal skills. Basic keyboard skills
- Technicalskills- Professional presentation skills needed to represent facilities in legal issues
List of Typical Experience For a Collector Resume
1
Experience For Senior Collector Resume
- Excellent interpersonal, motivational and leadership skills
- Have excellent customer service recovery skills; &
- Effective analytical, verbal and communication skills
- Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Effectively handling cases by identifying when legal action is appropriate
- Proficient in basic computer skills including Microsoft Office
- Experience working in a goal driven collections environment, previous experience with accounts 60+ days past due desired
2
Experience For Biller / Collector Resume
- Highly detail-oriented with proven ability to organize and prioritize assignments
- Basic Excel spreadsheet skills required
- Computer skills in Microsoft Office and internet applications
- Use of professional collection skills and techniques to identify customer reasons for delinquent payments
- Demonstrates strong desire to assist department in meeting goals
- Basic computer knowledge/skills
- First class telephone skills
- Marketing and/or technology services experience
- Using effective collections methods, processes, techniques, and tools
3
Experience For Lead Collector Resume
- Experience understanding and managing loan decsioning (in depth working hands on knowledge of CCAPS/CFS, ALD/UDL)
- A strong understanding of Mortgage Underwriting, Documentation and systems lending guidelines and policy
- Experience in working denials and writing appeals
- Fulfill the requirements of the Data Protection Act, Banking Code of Practice, including Identification and Validation of customer and the Consumer Credit Act
- Fulfil the requirements of the Data Protection Act, Banking Code of Practice, including Identification and Validation of customer and the Consumer Credit Act
- Excellent working knowledge of electronic billing systems
4
Experience For Biller Collector Resume
- Experience in working denials and writing appeals
- Adjust to multiple and changing priorities, remaining flexible and open
- Negotiation, counseling and problem solving skill
- Previous experience interfacing with personnel in all areas of the testing process and obtains a basic overview of the processes and workflow
- Apply learning and experience to identify and initiate ‘best practice’ strategies and process improvements
- Experience & knowledge in the leasing & finance sector
- Work independently to review and strategically prioritize their portfolio to identify and address areas of concern causing past due
- Recent experience billing and/or collections, preferably in an Ambulatory Surgery Center
- Experience in a call center environment, preferably working with consumer collections
5
Experience For Collector, Collections Resume
- Experience with CPT/ICD-9 coding
- Have experience of working in a Credit Control Environment
- Skip tracing, 3rd party collections experience helpful
- 2~3 Years Previous Hospital Public Aid Patient Accounting or Collections Experience
- Experience with CPT/ICD-10 coding
6
Experience For Claims Recovery Collector Resume
- Previous work experience in sales, marketing, customer service or other related fields
- Experience with consumer and credit bureau reporting
- Polices & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
- Strong understanding of Credit Management
- Experience using multiple systems at 1 time
- Experience in a call center environment preferably working with consumer collections, desired
7
Experience For Junior Collector Resume
- Demonstrate knowledge of line of business specific billing and collection rules, regulations and other pertinent payer specific requirements
- Two years medical claims processing and reimbursement experience generally required
- Experience with laboratory safety procedures including OSHA regulations and is knowledgeable about proper use of Personal Protective Equipment (PPE)
- Skip tracing experience
- Operate 10-key calculator by touch with speed and accuracy
- Financial analysis experience to include debt ratios
- Customer service or collections experience
8
Experience For VIP Collector Resume
- Experience in claim denials and adjustments
- Provide excellent and professional customer service to internal and external customers
- One to two years experience in Collector position
- Certifications and Licenses: Valid State Driver’s License required
- Preferably 3 years professional experience in finance/collection or customer service
- Experience in collections, accounts receivable or related area
- Prioritize and manage multiple responsibilities and meet deadlines
- Demonstrate a self-motivated independent work approach
9
Experience For Force Charge Collector Resume
- Candidates MUSThave Commercial Collections experience – NOT Medical Collections
- Uses Collection System to determine priority of assigned delinquent loans and works to maintain a satisfactory percentage of past-due accounts
- Demonstrated ability to handle credit and collections accounts successfully with little supervision
- Proven track record as top performer
- Provide excellent service to outbound/inbound callers related to toll charges and toll violations
- Prioritize daily collection calls and follow up as needed
10
Experience For Collector Optimization Services Resume
- Experience in Collections, Customer Service, Billing, Cash Applications, or Accounts Payable
- Transportation and/or Energy industry experience helpful
- Skill in analyzing and determining optimal solutions to problems and complex cases
- Previous experience working in or collecting from an Ad and/or Media agency
- Credit control full function with experience in dealing with Embassies and Guarding account
- Experience of working within a small, but growing team
- Good knowledge and understanding of UK Insolvency and consumer credit laws
- Committed to providing excellent internal/external customer service
- Experience in using microsoft office tools
List of Typical Skills For a Collector Resume
1
Skills For Senior Collector Resume
- Strong written and Oral communication skills, to build effective relationships with External and Internal customers
- Skill in using federal and state laws, statutes, legal document, and other collection-related records to effectively advance programs and projects
- Strong analytical, problem-solving, communications, organizational and time management skills
- Effective verbal, interpersonal communication and listening skills required
- Timeshare experience; skip tracing experience; and 3rd party collection experience
2
Skills For Biller / Collector Resume
- Display excellent problem-solving, analytical, and mathematical skills
- Strong negotiations skills are required – Ability to negotiate mutually beneficial arrangements with a customer
- Demonstrated interpersonal and negotiation skills as well as the ability to work well under stress
- Demonstrated ability to communicate and problem solve issues professionally and effectively with individuals at all levels of the organization
- Strong Customer Service skills, proficient in Excel and Word , self-motivated and innovative
- Excelent communication skills and experience of work with customers from different segments are preferable
- Strong attention to detail for accuracy. Advanced analytical and problem solving skills
- Excellent computer skills in Microsoft office applications. Post secondary education
3
Skills For Lead Collector Resume
- Effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Strong strategic orientation, influence skills and business savvy
- Strong credit and negotiation skills
- Strong analytical and excel/word skills required, with a high level of communication written and verbal
- Good follow up and persuasive negotiation skills
4
Skills For Biller Collector Resume
- Strong MS Excel and Word skills - required
- Excellent Interpersonal, communication, process and negotiation skills
- Strong verbal communication and analytical skills
- Two or more years of excellent customer service skills
- Strong mathematical skills Goal oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
- Strong business understanding and Modelling skills
- Speaking to existing customers on our outbound dialler, communicating effectively at all levels
5
Skills For Collector, Collections Resume
- Keyboarding and basic computer skills necessary
- Obtain desired results working independently and using advanced problem-solving skills
- Demonstrate effective skiptracing techniques by locating consumer contact information
- Problem Solving Skills: Anticipate and accommodate clients’ needs and find solutions to outstanding challenges
- A proven background within an Accounting environment and good knowledge of general accounting procedures
- Excellent oral & writing communication skill in English
6
Skills For Claims Recovery Collector Resume
- Skills in authoring original letters, e-mail and other correspondence and communication with accuracy, professionalism and clarity
- Demonstrate a professional, positive and supportive attitude in a work environment that has changing priorities
- Prior experience working with a collections software package such as GETPAID
- Effectively communicate with customers in obtaining financial information and obtain payment arrangements
- Previous work experience in sales, marketing, customer service or other related work experience
- Experience: One (1) year of experience in collections, preferably in a business to business setting
- Light typing skills
7
Skills For Junior Collector Resume
- Strong decision making process with a proven track record
- Utilize negotiation skills to obtain payoff, settlements, temporary payment arrangements, short sale, and refinance of customer's home equity loan
- Basic skills - able to perform basic mathematical calculations, balance reconcile figures, punctuate properly, spell correctly and transcribe accurately
- Strong analytical sense with excellent attention to detail
- Efficient typing and data entry skills
8
Skills For VIP Collector Resume
- Effectively negotiate payment terms with customers in order to maximize account collection
- Negotiation Skills - Ability to do basic math
- Basic written and verbal communication skills required
- Collection experience, preferably with a commercial bank or 3 years of experience on ALS system with BXS
- Work efficiently and effectively in a fast- paced work environment
- Basic skills with Microsoft Excel, Word
- Advanced MS Excel and MS Word skills
9
Skills For Force Charge Collector Resume
- Learn collection skills and techniques quickly
- Demonstrate effective management capabilities
- With at least 2 years of solid collections experience in a BPO or call center set up
- Effectively and efficiently work under pressure
- One year of prior experience in a collection environment
- Superior customer customer service and systems skills
- Understanding of MS Office Suite with intermediate technical and computer skills
- Understanding of MS Office Suite with intermediate technical and computer skills. Specifically an ability with Microsoft Excel
- Learn quickly collection skills and techniques
10
Skills For Collector Optimization Services Resume
- Prior relevant experience, preferably in a software/services environment
- Work with diverse workforce and manage change effectively
- Coping and collaboration skills
- Social and negotiation skills
- Effectively liaise and communicate with internal and external departments/customers to resolve and escalate disputes or potential barriers restricting payments
- Meets agreed upon goals and objectives effectively and in a timely manner
List of Typical Responsibilities For a Collector Resume
1
Responsibilities For Senior Collector Resume
- Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, etc, exist to reduce the loss to Fifth Third (loan modifications, Deferments/Re-ages etc)
- Good customer service skills, proficient in Excel and Word , self-motivated and innovative
- Attends training and or seminars as directed by the Unit Head / Collections Manager in order to enhance collecting, communication and time management skills
- Effectively locate and contact all liable debtors, evaluate willingness to pay and successfully negotiate repayment
- Effectively communicate to hotel chains the benefits of partnering with the Expedia Inc. family of companies, especially in regards to the HCC program
2
Responsibilities For Biller / Collector Resume
- Three (3) years medical collections experience in a hospital or physician business office setting
- Demonstrate leadership across the organisation and within the team
- Communicate in a clear, concise and effective written and verbal formats
- Validate external and internal information for accuracy
- One to three years’ experience in a medical office, hospital, outpatient surgery center or related field
- Experience working under aggressive deadlines
- Resolve Branch and Customer issues, work special projects and conduct effective research and findings weekly
- Or ‘O’ Level with min 2 years of credit control/collection experience,
- Two years of previous claims and or collections experience
3
Responsibilities For Lead Collector Resume
- One year current experience in medical field with related job functions
- Customer service/collections in an inbound/outbound call center environment or sales experience
- Prioritize shipments on credit suspension
- Detailed knowledge of Accounts Receivable procedures and processes. Demonstrated ability to perform collections with given target
- Corporate B2B Collections and/or Customer Service experience in a fast-paced, high volume environment
- Receiving samples from FedEx and logging tracking number/verifying FedEx insight pre-delivery log
- Investigating, researching & tracking consumer information
- Controlling and reducing the outstanding freight
- Preparing reports for management on the overall image of the outstanding every week and handling any query
4
Responsibilities For Biller Collector Resume
- Identifying problem accounts and seeking assistance on resolving problems
- Qualifying consumers for payment plans by gathering full and complete information
- Using online skip-tracing tools to research information on accounts
- Accouning customer's payments and performing reconciliations
- Being involved in identifying areas for improvement to achieve productivities and service quality
5
Responsibilities For Collector, Collections Resume
- Tracking and monitoring loans/accounts status coded for deceased, insurance claims, loss mitigation or other specialty occurrences
- Answering patient calls and correspondence while providing timely, accurate and professional responses and resolution
- Performing follow-up calls with assigned payer types to assure claims are received and are being processed
- Reviewing denials and correcting errors as needed
- Answering phone calls and correspondence from patients regarding COB letters
- Calling past due clients to discuss and diplomatically collect outstanding balance
6
Responsibilities For Claims Recovery Collector Resume
- Negotiating payments & settlements on customer accounts
- Maintaining compliance with FDCPA and state regulations
- Working Knowledge of Medical Terminology CPT and ICD-10 codes
- Meeting with the appropriate supervisor to recommend suitable course of action
- Resolving customer service related issues
- Following investor guidelines on mortgage loans
7
Responsibilities For Junior Collector Resume
- Working other types of loans assigned to Special assets (customer relationships)
- Assisting the Team Leader in supervising the collections team which includes team collections strategies, workflow assignments and performing account reviews
- Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services
- Managing customer complaints and first level escalations
- Training and certification in DOT mandatory specimen collector guidelines (provided by eScreen if necessary)
- Training for Hair specimen collections (provided by eScreen if necessary)
- Working in a fast paced, results orientated department
- Working to extremely strict deadlines, with the ability to work well under pressure
- Understanding the different core products across the different divisions and Third-party businesses’
8
Responsibilities For VIP Collector Resume
- Assuring corrected claims are submitted in a timely manner
- Participating in efforts to reduce/eliminate denials
- Coordinating with branch to obtain documentation as needed to resolve suspended/denied claims
- Helping our customers with payment arrangements
- Coordinating with Collections on additional follow up
9
Responsibilities For Force Charge Collector Resume
- Communicating with couriers, laboratory and client service personnel
- Performing in a high pace production environement
- Responsible for accurately handling and processing all laboratory specimens, ensuring specimen integrity by adhering to laboratory procedures
- Make weekly reconciliation on the different accounts and the corresponding system balance and clearing aged outstanding items
- Of time: Performing Advance Skip Tracing and Manually Dialing
- Works the total patient accounts outstanding A/R including credits and denials to reduce A/R aging buckets per the department’s goals
10
Responsibilities For Collector Optimization Services Resume
- Work history demonstrating reliability in a credit, collections and/or accounting environment
- Basic understanding of finance/lending
- Assistance to Working Capital Manager in accounting, financial, administrative or organizational matters as required
- Handles complex account reconciliation and balancing concerns by researching account inquiries
- Assist with rescission, cancellation and foreclosure processing and tracking. Request demand letters and monitor accounts
- Reviews the status of delinquent accounts and initiates collection action contacting each account according to due date
- Communicates credit information to state reporting agencies to insure listing compliance with any and all applicable alcohol statues
- Function as a contributing team member while meeting deadlines and productivity standards
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