Commercial Property Manager Resume Sample
Betsy Kessler
1950 Cecelia Lane,
Detroit,
MI
+1 (555) 997 4986
Work Experience
Commercial Property Manager
04/2016
-
PRESENT
Philadelphia, PA
- Maintain owner relationship and satisfaction through appropriate communication (visual, written and oral)
- Maintain tenant contacts and satisfaction through appropriate communication (visual, written and oral)
- Administer and ensure compliance of the terms of all tenant leases
- Recommend rental levels by being familiar with marketplace and recommending to owner input on pricing
- Responsible for promoting the leasing of vacant spaces with leasing team, including monitoring efforts of leasing team responsible for same
- Develop and maintain Tenant User’s Manual
- Reporting – regular and extraordinary reporting including but not limited to
Senior Commercial Property Manager
11/2013
-
11/2015
Dallas, TX
- Review of property management monthly financial, leasing and marketing reports to ensure accuracy
- Review and analysis of variances in the operating, leasing and marketing budgets
- Monitors and evaluates vendor’s performance
- Valid driver’s license and auto insurance
- Prepares and/or reviews adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special, etc
- Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively
- Oversees the Property Administrator in the preparation of office equipment leases and maintenance agreements
- Develop and maintain positive relationships with all tenants and vendors. Be proactive and responsive to tenant’s needs and requests
Education
Argosy University - Sarasota Campus
2007 - 2012
Bachelor's Degree in Business
Professional Skills
- Demonstrates strong organizational skills necessary to oversee a portfolio of different properties and projects
- Strong Customer Service orientation with excellent people skills
- Strong organizational skills with the ability to remain composed and flexible
- Excellent technical support skills including data analysis, database management, and word processing
- Strong computer skills including Excel, Word, and Outlook
- Strong interpersonal and communication (verbal and writing) skills
- Excellent people and relationship management skills
How to write Commercial Property Manager Resume
Commercial Property Manager role is responsible for organizational, customer, outlook, finance, retail, training, purchasing, bookkeeping, reporting, insurance.
To write great resume for commercial property manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Commercial Property Manager Resume
The section contact information is important in your commercial property manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Commercial Property Manager Resume
The section work experience is an essential part of your commercial property manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous commercial property manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular commercial property manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Commercial Property Manager resume experience can include:
- Skilled in effectively compiling, filing, retrieving, maintaining, researching, coordinating and organizing information
- Intermediate skills in the following, Microsoft Office Excel, Word, and Outlook
- Prior experience with MS Office Suite required
- Maintaining properties by ensuring strong and positive tenant relationships
- Experience in completing and an understanding of budgeting/financial reporting, leasing, marketing, construction management and property management
- Experience in tenant relations, property operations, financial reporting, budgeting, year-end reconciliation, contract administration, and leasing
Education on a Commercial Property Manager Resume
Make sure to make education a priority on your commercial property manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your commercial property manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Commercial Property Manager Resume
When listing skills on your commercial property manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical commercial property manager skills:
- Effective listening, communication (verbal and written) and negotiation skills
- Be detail driven and possess strong organizational skills
- Strong leadership, motivation and managerial skills
- Strong tenant relations and business communication skills
- Strong building operations experience & working knowledge of building systems
- Proven ability to be flexible, prioritize and manage multiple projects while delivering on a deadline
List of Typical Experience For a Commercial Property Manager Resume
1
Experience For Senior Commercial Property Manager Resume
- Strong ability to prioritize tasks to be completed
- Work with the Chief Engineer and engineering team to operate the building with high levels of tenant comfort and operating efficiency
- Manage the day-to-day activities of the facility while driving the effectiveness of the marketing with the leasing team
- Demonstrated success in administering multiple service providers and driving a high level of engagement and performance
- Multi-task and handle multiple priorities while managing aggressive deadlines
- Experience in commercial real estate property management required
- Experience with commercial property management software (example: Yardi)
- Solid understanding of lease agreements and lease administration
- Addressing maintenance issues timely and maintaining appropriate service contracts
2
Experience For Assistant Commercial Property Manager Resume
- Working knowledge of Stark Law and HIPAA
- Producing and administering property budgets and financials
- Exceptional financial abilities including budgets, revenue management, operating expense control, benchmarking, capital planning and all financial reporting
- Special projects related to optimizing retail operations including property signage, parking management and working with local municipalities
- Responsible for the hiring, training and management of on-site personnel, including performance reviews and salary administration within corporate guidelines
- Field tenant service calls, entering them into service call database, dispatching and tracking status as appropriate
- Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting
3
Experience For Commercial Property Manager Resume
- Knowledge of financial reporting, budgeting, accruals, variance reporting, CAM and Real Estate Tax reconciliations
- Assist in preparing and executing annual property business plan and budget, as directed by the General Manager (GM)
- Assist in preparing monthly operating statements and variance comments along with the accrual and journal entries required, as directed by the GM
- Assist in purchasing supplies and services in accordance with the current year budget and within spending limits and guidelines, as directed by the GM
- Responsible for knowing specifications of vendor services, overseeing quality, and ability to fire or hire services for designated property
- Compliance with accurate development of all building reporting requirements
- Manage parking passes, and parking counts for all leases
- Supervise company handyman and parking attendants. Conduct annual reviews and oversee handyman and parking operations
- Responds to all incoming correspondence, phone calls, and e-mails relating to assigned properties
4
Experience For Senior Commercial Property Manager Resume
- Interfaces periodically as needed with leasing agents to provide information and assistance in marketing related matters
- Timely completion of all budgeted items and special projects,insuring completion and payment of invoicing within the month budgeted
- Assist with leasing and marketing plans and implementation
- Review service contracts annually, updating scopes of work and/or securing competitive bids from other vendors to ensure value for services performed
- Manage construction projects, including tenant improvement build-outs and building improvement projects, to be on schedule and within budget
- Administer all lease documentation to comply with all lease terms and support accurate billing and encumbrance tracking
- Assist in preparing and executing annual property business plan, as directed by the GM
- Obtain aging report on behalf of Property Manager or General Manager and follow up on all delinquencies, utilizing C&W or client-directed policies
5
Experience For Assistant Commercial Property Manager Resume
- Ensure invoices are processed in accounting with appropriate back-up and according to established procedures
- Implement strategic goals and objectives while maximizing Net Operating Income
- Oversee rent collection utilizing the assistance of the Accounting and Accounts Receivable staff
- Basic understanding or computer software programs and base building systems
- Knowledge of commercial building practices and systems, HVAC, plumbing and electrical systems
- Assist the Vice President of Property Management in the creation of operating and capital budgets
- Coordinate AP/AR invoicing process for the portfolio
6
Experience For Commercial Property Manager Resume
- Inspection of irrigation systems and landscaping and manage required repairs through vendors, maintenance technicians and at monthly inspection
- Conduct roof inspections on a monthly basis through building maintenance technician and on an annual basis through external consultant
- Develop understanding of ownership, debt structure, owner’s objectives and how it influences budget creation/management
- Knowledgeable about commercial building maintenance systems
- Able to create and understand financial reporting necessary to comply with management agreement
- Coordinate meter readings and assist in calculating utility bill-backs to tenants
7
Experience For Senior Commercial Property Manager Resume
- Assist corporate accounting with questions related to the property and resolution of vendor issues
- Prepares annual operating and capital budgets per schedule established by SVP, REMS, and develops long-range plans for improvements to assigned properties
- Oversee utility usage, tenant and retailer sub-metering reports and tenant bill backs
- Intermediate to advanced user in Microsoft Office suite (including Word, Excel, PowerPoint and Outlook) is required
- Be a leader in exhibiting Killian Pacific’s culture, core values, and core competencies in every aspect of the role
8
Experience For Assistant Commercial Property Manager Resume
- Create work orders for all received tenant requests and other projects /repairs needed and review all outstanding work orders
- Maintain all vendor contracts, expirations, pricing, files, and COI’s
- Maintain organized and complete filing systems for each managed property
- Oversee processing of tenant rental payments
- Assist in the preparation of monthly operating reports
- Create and update property operating manual(s)- Procedures
- Collect and coordinate due diligence material during property acquisitions and dispositions
9
Experience For Commercial Property Manager Resume
- Possesses knowledge of real estate, property management, and basic accounting
- Develop, prepare, present and manage annual and multi-year operating expense and capital budgets
- Perform monthly variance reports, ensuring accurate data updates of any lease changes
- Development of a comprehensive capital improvement schedule for each property. Monitor all capital improvement projects in the building
- Prepare available spaces for leasing and prospective tenants
- Work closely with Commercial Leasing Department to coordinate space improvements for maximum marketability
- Perform comprehensive inspections of all properties for marketability, curb appeal; confirm facilities are being maintained appropriately
- Work with all departments on pre-move-in, move-in and vacate processes, including build-outs, lease term negotiations, and inspections upon vacancy
- Create, implement and maintain departmental operating budgets, accrual reports, variance explanation reports, etc
10
Experience For Senior Commercial Property Manager Resume
- Maintain service call database, ensuring records are up to date and preventive maintenance services are scheduled as indicated by the engineers
- Sufficient knowledge and ability to utilize following software: Microsoft Office, AX, Word, Excel, Outlook, PowerPoint, Angus, DocuSign, BOX
- Participate in and provide constructive input for corporate strategic planning
- Prepare the Annual Operating and Capital budgets in cooperation with Asset Management
- Oversee the monthly sales reporting and lease review processes
- Work with staff in solving problems and ability to take direction and function as part of a team
- Track record of continually increasing levels of responsibility and success
List of Typical Skills For a Commercial Property Manager Resume
1
Skills For Senior Commercial Property Manager Resume
- Superior skills in customer service, communication, supervision
- Intermediate skills in MS Word, Excel, and Outlook
- Excellent skill, knowledge, and leadership ability with regard to general property management and office property operations
- Proven track record as an effective leader, manager and mentor
- Exceptional communication and organizational skills, detail oriented and accurate especially with numbers
- Effectively present information to top management, public groups and/or business owners, tenant groups
2
Skills For Assistant Commercial Property Manager Resume
- Superior customer service, organizational, written and verbal communication skills
- Ensuring that the shopping centers remain in excellent condition at all times
- Aptitude for organizing tasks, managing time, and prioritizing projects
- Strong negotiating and analyzing contracts
- Experience working with property leasing staff and outside contractors
- Real estate office building property management or related experience, particularly financial analysis and reporting
- Coordinate with site Management and Maintenance to keep vacancies in good condition for leasing, update marketing strategy and materials with property brokers
- Excellent knowledge of accounting and business administration
- Establish and maintain strong working relationships with tenants
3
Skills For Commercial Property Manager Resume
- Experience working in the Commercial Property Market
- Experience with a range of financial and work order software systems and reporting tools
- 7 – 10 years of experience in real estate, property management, and/or accounting
- Proven ability to perform in a fast-paced environment and interact with senior management under highly demanding conditions
- Extensive working experience with Word and Excel
- Valid DL, clean driving record, and functional vehicle
4
Skills For Senior Commercial Property Manager Resume
- Strong knowledge of finance and operations
- Construction and tenant-improvement experience
- Valid driver's license and reliable vehicle to travel between properties
- Experience in retail & office property management
- Experience in commercial property management in Los Angeles
5
Skills For Assistant Commercial Property Manager Resume
- Experience in property management or related field
- Awareness of and experience in Stark Law
- Healthcare property management experience is required
- Real estate property management or related experience
- Experience with Yardi or similar software
- Class A Office experience required
- Experience in management position
6
Skills For Commercial Property Manager Resume
- Technical experience of physical systems on commercial buildings
- Real estate property management or related experience
- Experience in property management
- Responding to and taking care of emergencies at the shopping centers [including emergency calls after working hours and/or on weekends
- Making rent collection calls, applying late charges, and staying on top of and collecting from delinquent tenants
- Working knowledge and understanding of lease terms, operating costs, and budgeting and related
- Responding and providing copies of invoices to tenants relating to CAM reconciliations, rent increases, and any lease related disputes
- Coding utility billing and any invoices related to the shopping centers
- Addressing maintenance issues timely and professionally and assisting the Property Manager in maintaining appropriate service contracts
7
Skills For Senior Commercial Property Manager Resume
- Marketing available spaces, preparing proposals and financial analyses, and negotiating leases
- Preparing ¡nancial statements, CAM budgets, and CAM reconciliations for the shopping centers
- Preparing tenant rent increases and keeping up to date tenant insurance and gross sales reports
- Making utility and reimbursement expense spreadsheets for tenants at the shopping centers
- Preparing financial statements, CAM budgets, and CAM reconciliations for the shopping centers
- Working knowledge of MRI or other accounting software
8
Skills For Assistant Commercial Property Manager Resume
- Understanding of property management accounting processes
- Receiving and coding of invoices
- Understanding of commercial leases, routine accounting methods
- Greeting tenants, vendors, and guests to the management office in a professional, welcoming manner
- Fostering working relationships with tenants and clients; and
9
Skills For Commercial Property Manager Resume
- Developing operating and capital budgets
- Managing the overflow of properties from the existing portfolios to gradually build your own portfolio
- Delivering exceptional customer service, ability to work under pressure, and deadline oriented
- Producing monthly statements and aged receivables notices
- Supervising maintenance and administrative staff
- Developing and maintaining positive tenant relations and maintaining ethical, professional, and courteous relations with contractors and tenants
- Responding to and taking care of emergencies at the shopping centers [including emergency calls after working hours and/or on weekends]
- Inspecting and following-up on any existing and new tenant improvement work
- Working closely with the Leasing Team with respect to shopping center vacancies and lease renewals
10
Skills For Senior Commercial Property Manager Resume
- Managing and monitoring the financial performance of a portfolio of properties, primarily office buildings and retail shopping centers
- Preparing monthly operating reports, including narratives and variance reports
- Visiting the shopping centers on a regular basis
- Talking to related vendors
- Obtaining purchase orders for repair, maintenance, remodel and replacement work
- Ensuring that tenants observe all the rules, restrictions, and conditions of their leases; and,
- Directing operational and maintenance activities of a diverse portfolio
- Preparing service contracts
- Maintains occupancy by working with Leasing Agents and negotiating with existing and potential new tenants
List of Typical Responsibilities For a Commercial Property Manager Resume
1
Responsibilities For Senior Commercial Property Manager Resume
- Supports and provides leadership in a commitment to achieve C&W and client expectations for service andbusiness objectives. Consistently upholds and applies the company’s policies regarding appropriate professionalbehavior to ensure that the values of the firm are exhibited by the actions of the staff
- Provides service to commercial tenants by serving as key point of contact for information, cleaning, maintenance and repair needs
- Reviews asset’s budget, financial status and financial reports, to ensure accurate reporting to corporate office and investors
- Maintain relations with contractors and tenants
- Provide prompt response to tenant
- Sort and distribute mail and package deliveries
- Enter and distribute invoices to tenants
- Receive and distribute work orders
2
Responsibilities For Assistant Commercial Property Manager Resume
- Update vendor Certificates of Insurance
- Prepare monthly rent roll for Property Manager’s review
- Pursue RPA or CPM professional designation(s)
- Coordinate customer move-ins and move-out; work with construction coordinator on customer space when appropriate and singlehandedly manage smaller scale customer space modifications
- Provide Class Aquality and timely customer service while continuously developing and managing on-going projects to improve customer relations, the retail experience and property image
- Responsibly manage office administration to include employee performance management as assigned
- Conduct coordinated effort with parking operations to ensure customer satisfaction is achieved. Provide assistance to Senior Management, Leasing, Marketing and Development as needed
3
Responsibilities For Commercial Property Manager Resume
- Ensure property is in compliance with governmental guidelines and regulations, file required reports; maintain appropriate documentation and effectively communicate critical information regarding building operation updates to tenants
- Conduct safety meetings for tenants and property management team members; perform routine site inspections for maintenance needs, safety hazards, tenant abuse of common areas, landscape needs, curb appeal, signage, etc
- Oversee monthly financial reporting to management to ensure reporting accuracy while using Yardi
- Proactively stay abreast of new safety or environmental rules and regulations regarding HVAC, indoor air quality, etc
- Proactively attend seminars, industry meeting (IREM/BOMA/BATMA) and related organizations to stay aware of current issues affecting local markets and the real estate industry
4
Responsibilities For Senior Commercial Property Manager Resume
- Efficiently and effectively manage commercial and retail lease agreements to ensure tenant obligations to ownership are enforced and ownerships obligations to tenants are met; as well as checking for general compliance, escalations, monthly charges, renewals, expirations, fees, notification updates, etc., and new amendment content
- Proactively review operating financial reports, property status reports, capital and tenant improvements reports as required to identify any variances and make recommendations for improving the net operating income and cash flow for the project (s)
- Work with the Senior Accountant to produce and provide Owners with monthly, quarterly and annual reporting package
- Handle preparation of operating budgets for the assigned project (s); preparation of annual customer Rent Letter and Year-End Reconciliation (DOE, CAM bill backs and adjustments)
- Ultimate responsibility for, with support from those noted above, of properties’ physical performance, e.g., asset preservation, inspections, signage approval, etc
- Maintain relationships with community partners, addressing community needs and initiating events where possible, e.g., tenants, vendors, tenant’s customers, community leaders, and neighbors
- Oversees rent collection and deposits
- Analyzes asset’s budget and financial status to make prudent decisions regarding vendors, capital projects, and other expenses through preparation of budget updates, purchase order oversight/approval, etc
5
Responsibilities For Assistant Commercial Property Manager Resume
- Manages vendor relationships, the updating of vendor files, and ensuring that all vendors are in compliance with invoice submittal guidelines and other accounts payable processes
- Oversees the billing and collection of common area expenses from tenants
- Directs work of maintenance technicians and oversees the work of vendors/contractors
- Responsible for positive community and political relations
- Overall responsibility for execution of business plan for property
- Review Yardi for lease accuracy and enter new leases and Amendments as received
- Review Yardi for proper postings of all Rents/Cams & any concessions before month’s end
- Maintain current certificates of insurance for all tenants and vendors
6
Responsibilities For Commercial Property Manager Resume
- Maintain sales reports for all tenants per lease requirements
- Report all insurance claims to appropriate parties and maintain folders/files of all relevant documents and advise AM of any such events/activities
- Thorough knowledge of leases, with extensive knowledge in retail and office leases
- Proficient knowledge of Yardi Voyager
- Negotiate and draft lease agreements, amendments, assignments and all other lease related documents for tenant execution
- Oversee service contracts and providers
- Management of tenant accounts receivables/delinquencies and tenant collection efforts
- Support tenant and capital improvement projects and budgets
7
Responsibilities For Senior Commercial Property Manager Resume
- Address and promptly resolve tenant questions, requests, and complaints
- Respond to emergency maintenance and safety calls/requests
- Communicate (write and summarize) data, metrics and information in a clear and concise manner to a variety of constituents (internal and external)
- Detail oriented with ability to understand macro perspectives
- Daily trouble shooting of all building issues including but not limited to HVAC, plumbing, electrical, roofing, landscaping, parking lots, lighting, flooring, and landlord/tenant communications. Oversee repairs and tenant improvement work
- Coordinate the operational aspects of the property in a manner, which protects, maintains and improves the value of the client's assets includes coordinating repairs, maintenance and site inspections
- Manage and evaluate contracted services as required; monitor performance per scopes of work and contractual agreements. Review, bid and negotiate third-party vendor contracts
- Maintain strong industry knowledge
8
Responsibilities For Assistant Commercial Property Manager Resume
- Adopt a client centric working relationship approach to comply with agreed service level agreements for clients and internal processes
- Build a deep understanding of the commercial property industry and current practices/trends
- Identify and resolve problems while providing exceptional customer service. Follow up on service requests to ensure tenant satisfaction
- Maintain vacant buildings and vacant space in multi-tenant properties to ensure they are in top condition for viewing by potential tenants
- Customer Service - There is considerable emphasis on this very important job function
- Coordinate customer relation functions and holiday activities/gift distribution
- Collections of Accounts Receivables (limited to charges for Tenant Authorized work)
- Learn Yardi and become proficient in its use
9
Responsibilities For Commercial Property Manager Resume
- Mentor and train APM’s and TSR
- Develop and maintain positive relationships with all service providers
- Act as liaison between customer and construction management and participate in punch list walk-through and follow-up
- Coordinate tenant move-ins and orientation
- Work well with other department personnel toward common service delivery goals, tenant satisfaction
- Establish and maintain an effective system of communication within the organization, and establish and maintain effective working relationships with diverse groups and individuals
- Prepare and maintain a variety of written materials such as reports, documents and correspondence, using a computer
10
Responsibilities For Senior Commercial Property Manager Resume
- Assist in daily oversight and management of a commercial and industrial property portfolio consistent with best-in-class management standards
- Respond to all tenant communications (phone, email, etc.) in a timely and professional manner; meet with tenants as requested to address feedback and concerns; proactively communicate with tenants to ensure satisfaction
- Negotiate and monitor contracts for third-party vendors and service agreements
- Monitor work orders and their timely completion
- Review and approve invoices as necessary to ensure timely payment
- Familiar with applicable local, state and federal laws and regulations
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