Consulting Services Manager Resume Sample
Johann Ratke
9957 Borer Club,
Los Angeles,
CA
+1 (555) 111 5957
Work Experience
Consulting Services Manager
04/2018
-
PRESENT
Philadelphia, PA
- Ensure an overall high quality HR consultancy is delivered to Russian and international client, including: employee administration, rewards, learning & development, culture & engagement, surveys etc.
- Accountable for HR stream on the projects: HR process efficiency, HR Shared Service Centers, HR processes automation, Competencies & Grading etc.
- Accountable in HR surveys organization and analysis delivery, other analytics initiatives etc.
- Amaze and Attract: Oversee work to scope services in collaboration with sales support teams and client partners to address client’s needs while driving healthy Professional Services’ economics
- BS or BA in Actuarial Science, Mathematics, Finance or Economics or related field
- Conduct 30-day checklist follow up meetings with new hires (in person when possible)
- Provide Daily communication, support, and coordination for all aspects of Human Resources needs in a consulting services environment
Professional & Consulting Services Manager
01/2016
-
02/2018
Dallas, TX
- Hire, train, develop, coach, develop, and evaluate Analytic Consultants within assigned team
- Serve as the lead in developing and maintaining relationships with Sales and Account Management in assigned segment/business unit
- Understand needs of key internal/external clients in the region and work with internal partners to develop and execute plans for enhancing analytic support provided to clients
- Experience in Consulting Business and/or Operations role within a systems integrator or large software services organization
- Commercial background in business-to-business environment combined with financial background with experience in services operations, analytics, planning and forecasting
- Solid practical understanding of customer consulting and software engagement lifecycle
- Head of Sales
M HIS Consulting Services Manager
04/2010
-
08/2015
Houston, TX
- Primary contact for local subcontractors
- Assist Subcontractors with questions and facilitate communications with Corporate Subcontractor Manager
- Facilitate subcontractor requests for immigration related items (travel letters, letters for visa extensions)
- Set up of all new local Subcontractors and related onboarding tasks. Perform Subcontractor orientations including travel and expense training. Coordinate laptop procurement for subcontractors as needed
- Assist with research projects and/or special projects as needed
- Facility management – Ciber office location
- Make necessary Psoft changes (supervisor changes, job code, etc)
Education
Kaplan University
2006 - 2010
Bachelor's Degree in Actuarial Science
Professional Skills
- Excellent communication skills, strong analytical and research skills
- A strong people management background, excellent influencing and diplomacy skills, empathy
- Exceptional communication skills with the ability to present in weekly status meetings with leadership team
- Professional services experience in either legal, financial or accounting environment
- Experience having worked on a team
- Is autonomous, adapts quickly, and is a master at prioritization
- Relate to AEC customers based on past experience
How to write Consulting Services Manager Resume
Consulting Services Manager role is responsible for research, immigration, finance, integration, database, procurement, reporting, design, consulting, insurance.
To write great resume for consulting services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Consulting Services Manager Resume
The section contact information is important in your consulting services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Consulting Services Manager Resume
The section work experience is an essential part of your consulting services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consulting services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consulting services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Consulting Services Manager resume experience can include:
- Experience managing both Waterfall and Agile software development methodologies
- Negotiate on behalf of Egencia clients to maximize cost savings and program effectiveness across the lines of business
- Expert level experience on Microsoft Word, Excel and PowerPoint
- Experience with HR Software, in particular SAP/SuccessFactors, Taleo, 1C, BOSS-Kadrovik etc.
- Strong Leadership and Results Driven
- Managing/Influencing at multiple organizational levels
Education on a Consulting Services Manager Resume
Make sure to make education a priority on your consulting services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consulting services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Consulting Services Manager Resume
When listing skills on your consulting services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical consulting services manager skills:
- Good organizational skills with the ability to manage competing demands
- Successful experience in cross functional process execution\ HR Project management experience
- Working understanding and experience of BIM Implementations and the organizational transformation needed, (people, processes and technologies)
- Experience in a consulting role implementing software solutions
- Proven track record in collaborating across organizational and cultural boundaries independently and in a team setting
- Experience working with and across multiple BMC organizations to accomplish
List of Typical Experience For a Consulting Services Manager Resume
1
Experience For Professional & Consulting Services Manager Resume
- Sales Support – Support sales team in identifying opportunities and facilitating solution definition. Assist in positioning NTT Services with the client. Identify potential sales opportunities for the sales team. Facilitate change order requests as needed
- Systems integration project management experience preferably on enterprise-level implementations in a management consulting organization
- Recruit, hire, on-board, and retain employees as required
- Ensure the team balances utilization with professional development, PTO, and practice contributions
- Review, reward, and recognize the performance of staff on a regular basis,
- Actively participate in BU inter-lock
- Provide regular feedback into BU and Go-To Market (“GTM”) for opportunities to improve or
2
Experience For Senior Consulting Services Manager Resume
- Coordinate with BU, GTM and Enablement teams to drive enablement and readiness on new
- On a regional level, provide Emergo consultants with day to day direction and assistance related to pre-market and post-market consulting services; offer feedback and suggestions for optimal service delivery and customer satisfaction
- Managed Services Oversight - Assemble a high performance team, establish supporting infrastructure and provide leadership to deliver application management and support services that exceed client expectations and service level agreements. Serve as primary escalation point for issues and actively facilitate resolution. Provide regular status reporting to senior management
- Quality Management – Ensure project consultants are delivering to configuration, development, and methodology standards. Promotes teamwork and culture of accountability. Ensure project deliverable quality including: kickoff presentations, project plans, status reports, budget burn reports, requirements and design documentation, and deployment plans
List of Typical Skills For a Consulting Services Manager Resume
1
Skills For Professional & Consulting Services Manager Resume
- Experience in HR function (preferable managing position)
- Experience in direct communications with senior management staff
- Extensive experience of regional staff management in a multi-market business
- Coordinating temp laptop returns
- Engineering, Systems Administrators, Database Administrator, and Designers)
- Capable of spending time weekly at our client sites visiting consultants and ensuring their productivity is high
- Interact with key partners for clients by providing recommendations and reporting on program initiatives
- Participate in upselling any new consulting product/concept to targeted Egencia clients within the region when necessary
- Build high performing teams and develop trusting relationships with clients through consistent delivery on commitments
2
Skills For Senior Consulting Services Manager Resume
- Perform customer service functions by answering employee requests and questions -
- Maintain a tracking system to track contacts, action items, and notes from non-local contact plans
- Encourage use of Ciber’s education programs. Develop and support employee career planning activities
- Promote/Educate employees at local accounts regarding Ciber initiatives and policies
- Working as a project architect or principal consultant
- An established background in delivering high quality customer service
3
Skills For Consulting Team Manager, Premier Services Resume
- Sound judgment and a practical, flexible approach to managing situations
- English language proficiency (writing, oral)
- Coordinate client specific background check procedures – Escalate potential non-qualifying BI reports to HR
- Work with assigned accounts to provide beneficial analysis and recommendations regarding their Global Travel Programs (Air, Hotel, Car, etc.)
- Work closely with Sales and Account Management team in North America to gain new clients and retain existing ones
- Educate clients on industry trends affecting the travel environment
- Serve as an expert on Egencia proprietary and third-party tools used to conduct consulting analyses
4
Skills For M HIS Consulting Services Manager Resume
- Represent Consulting team within Americas when necessary: attend any industry events or client meetings as requested by management across region
- Knowledge of strategy development, competitive strategy, and scenario planning
- Manage team compliance and operational cadence (e.g. time and expense management and compliance & ethics training)
- Partners with the go to market team to assist as able in the production, development, testing and deployment of relevant sales plays and offerings
- Serves as a practice subject matter expert, providing thought leadership for direct reports and wider eco-system
5
Skills For Engineering & Consulting Services Manager Resume
- Recognise commercial and revenue generation opportunities
- Conduct 30 day checklist follow up meetings with new hires (in person when possible)
- Promote use of Employee Questions/Benefits Line and Ciberspace for routine questions
- Regularly visit employees on local accounts, to maintain awareness on the account, identify issues, and promote employee engagement
- Develop a schedule to ensure contact from CSM/Field Mgr or other Ciber acct team on at least monthly basis for all employees
- Coordinate Field Manager teams (applicable accounts)
- Professional work experience within Commercial banks TOP-50 or leading Insurance companies or in Consulting (projects for financial institutions are mandatory),
- Experience in one of the following areas of strategy, products and channels development, transformation projects, organizational development, operational efficiency improvement, business-processes optimization (incl. Lean & SixSigma) etc
- Advanced skills of development of presentations, analytical reports, regulations, guidelines etc.)
6
Skills For Regional Consulting Services Operations Manager Resume
- Willingness to travel if required – although most work is likely to be in Moscow, specific projects might be located elsewhere in Russia and internationally
- English – advanced, in exceptional cases – intermediate is allowed
- Team management and Collaborative working – demonstrated ability to lead and work in a team of technical personnel, sales people, subject matter experts, and project managers
- Demonstrated ability to manage through difficult challenges (technical and interpersonal) including drive change and successful adoption of new tools and processes
- Languages: English essential, and other European languages such as German, French and/or Italian an advantage
- Excellent communication, presentation and interpersonal skills including the capacity to interact, communicate and build relationships across multiple layers in the organization
- Identify the 'big picture' and opportunities/major issues and link day to day tasks with long term goals
- EHR product / service knowledge; familiarity with athenaClinicals and athenaCommunicator or desire to learn
7
Skills For Manager Human Capital Advisory Services Group Consulting Department Resume
- Is a natural problem solver
- Is committed to the development of others
- Possesses a deep desire to make customers successful and advocate on their behalf
- Knowledge and experience in deployment of HR tools and methodologies in: employee admin, time management for production companies, rewards (including C&B), learning and development (including career planning, talent pool, rotation etc.), talent acquisition processes
- Literacy in unit budget management: planning, reconciliation, controlling
8
Skills For Analytic Consulting Services Senior Manager Resume
- Work and manage tasks in a fast-paced and high flexible environment
- Give feedback of region specificities/needs to senior management
- Work with internal partners to ensure recommended action plans are implemented and monitored as required
- Work with Egencia Account Manager on a regular basis to ensure consistency with client
- Work with Global Supply team to ensure clients are made aware of any industry changes and work with clients to develop mitigation strategies on any challenges
- Experience in the travel procurement business. Negotiating with travel partners is very different that other industries, so we need someone who has worked in this environment before
- Compile, manipulate, and translate data required for deliverables
9
Skills For Analytic Consulting Services Manager Resume
- Experience (10+ years) of AEC Design Construction and O&M Lifecycle management in a customer or supplier environment including working knowledge of typical IT applications and systems currently being utilized in these industries
- Awareness of Autodesk technologies and solutions an advantage
- Program Management – Coordinate resources and activities across several concurrent projects. Provide direction and coaching to a team of Project Managers. Serve as escalation point for issues that can't be resolved at the project level. Maintain rollup status reporting across all projects
- Customer Satisfaction – Strive to achieve a referenceable result from each project. Clearly define and articulate project risk items to client in a way that the risks are understood and mitigated before becoming issues
- Working knowledge with at least one of the following enterprise applications: SAP, Salesforce.com and Oracle
- Overseeing several large (e.g., >$1M) projects in a Program Management capacity preferably in a consulting capacity
10
Skills For Manager Financial Services Industry Group Consulting Department Resume
- Leading managed services solutions for clients preferably in the enterprise application management space
- Track record of success working with offshore teams
- Manage a team of billable resources, typically aligned to a technology or BMC business unit (“BU”) product pillar
- Ensure team meets utilization, customer satisfaction, and other applicable business unit targets
- Contribute to workforce plans to ensure the right mix of resources and skills to meet future business needs by conducting periodic capacity reviews and analyses
- Define and coordinate coaching and mentoring of staff, either directly or indirectly through others
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