Director, Consulting Services Resume Sample

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Work Experience


Director, Consulting Services
09/2016 - PRESENT
Houston, TX
  • IT & Communications
  • Proven ability to lead and work effectively across a matrixed and widely- dispersed multicultural organization
  • Be recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of clients’ business goals
  • Develop and lead a staff of highly skilled consultants who focus on delivery excellence, innovative problem solving and the application of technology to clients’ business problems
  • Foster the development of the team’s capabilities and expertise in line with client needs/market evolution
  • Resource management: attract and retain internal talent pool by fostering career development. Education
  • Fostering the development of the team’s capabilities and expertise in line with client needs/market evolution
  • Strong Customer focus and proven track record of cultivating new business
  • Identify, qualify and close sales pursuits in target accounts within the IT industry
Director Consulting Services
12/2011 - 03/2016
Boston, MA
  • Develop an understanding of client business strategies
  • Create and execute pursuit strategies to position CGI solutions
  • Develop relationships with clients, decision makers and influencers (IT and business)
  • Own the sales management process from opportunity identification to contract closing
  • Provide leadership and coordination within CGI during bids and pursuits
  • Proactively manage delivery and financial risk in a portfolio of projects and new opportunities
  • Take accountability for the successful delivery of contract engagements coordinating with CGI global delivery centers
  • Oversee delivery activities to ensure solutions are delivered on-time and on-budget as well as deliver business value
  • Ensure risks are managed effectively
Technical Director, Consulting Services
01/2008 - 08/2011
Philadelphia, PA
  • Manage interactions and negotiations with clients on scope of delivery and scope changes
  • Foster innovation and shape, develop and/or improve CGI solutions and services for client’s benefit and CGI’s profitable growth
  • Managing a team and ensuring career plans, training plans and reviews are completed
  • Ensuring and maintaining formal qualifications and certificates for all staff including: product and method certifications, security clearances, and work visas where required
  • Responding to most standing offer RFP’s in order to better position Open Text
  • Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available
  • Planning and direction for all aspects of the project including planning, scheduling, resourcing, risk assessment, cost/benefit analyses, establishing milestones, deliverables and budgets
  • Analyzing and make decisions on projects, considering project functionality, cost, schedule, and quality and making trade-offs as appropriate for each project being managed

Education


Briar Cliff University
2004 - 2008
Bachelor's Degree in Management Information Systems

Professional Skills


  • Strong written and verbal communication skills; ability to write clear and concise business and technical documentation coupled with active listening skills
  • Proven leadership ability with strong client relationship and consulting skills, required
  • Have excellent team-building skills and serve as an effective team player, working well with their peer group and support staff
  • Proven relationship manager with experience growing and developing strong, trusted adviser relationship with customers
  • Creative, out-of-the-box thinker, with strong conceptual and problem-solving skills
  • Your excellent interpersonal and management skills play an important role in the building of relationships with clients, key members, and strategic partners
  • Strong client management/relationship skills

How to write Director, Consulting Services Resume

Director, Consulting Services role is responsible for consulting, organization, leadership, integration, retail, finance, training, recruiting, security, telecommunications.
To write great resume for director, consulting services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Director, Consulting Services Resume

The section contact information is important in your director, consulting services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Director, Consulting Services Resume

The section work experience is an essential part of your director, consulting services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, consulting services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, consulting services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Director, Consulting Services resume experience can include:

  • Previous P&L ownership experience with strong financial management skills
  • Excellent writing and presentation skills; ability to conceptualize; develop and deliver presentations to individuals and groups
  • Communication skills, which facilitates both presentation and interaction with customers and sharing knowledge with other team members
  • Demonstrated technical and business proficiency in IT and health IT challenges and priorities
  • Strong academic experience, post graduate qualification considered an asset
  • Results oriented business leader with solid understanding of budgets, forecasting, planning, P&L’s and complex pricing models

Education on a Director, Consulting Services Resume

Make sure to make education a priority on your director, consulting services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, consulting services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director, Consulting Services Resume

When listing skills on your director, consulting services resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical director, consulting services skills:

  • Be independent, self-starting, and be able to stay calm under the pressures of multiple deadlines, possessing good multitasking skills
  • Demonstrated success building and managing executive relationships within North America Corporate Banks (European Corporate Banking experience an asset)
  • Conceptual thinking as well as analytical and problem solving skills
  • Relevant industry experience, including experience in business consulting
  • Use knowledge of the industry, technology, processes, and consultative sales skills to expand the consulting services provided by the business
  • Very good listener with demonstrated ability to understand client’s needs and offer solutions

List of Typical Experience For a Director, Consulting Services Resume

1

Experience For Director Consulting Services Resume

  • Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients
  • Excellent (English) communication skills (written and oral)
  • Experienced with contract and financial management
  • Build strong industry relationships to position the CGI brand and identify needs in the market
  • Experience with Foreign Exchange, Derivatives and Emerging Technologies is a significant asset
  • Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations
  • Providing support as required to the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders
  • Bring deep SAP S/4 knowledge and be responsible for bringing solutions and thought leadership to our GTA Telecom and Banking & Insurance clients, work well in collaborative environments, be highly motivated by delivering excellent services to our clients and ensuring their satisfaction
2

Experience For Director Consulting Services Finance Resume

  • Developing and maintaining strong relationships with clients within the Utilities sector
  • Developing and maintaining strong relationships with clients and a broad network within the cybersecurity sector
  • Leading and managing to achieve targeted revenue and profitability
  • Ensuring the quality of services delivered to their assigned clients
  • Developing business with assigned clients
3

Experience For Technical Director, Consulting Services Resume

  • Develop/lead Value Based Reimbursement consulting services practice
  • Develop/lead Population Health consulting services practice
  • Establish training guidelines and requirements for consultants
  • Develops and implements consulting strategy and standards of operation
  • Develops and applies scheduling methodologies that maximize billable and productive utilization of team members where appropriate
4

Experience For Associate Director, Consulting Services Resume

  • Implement project schedules including each task associated with the project completion
  • Participates in relevant Professional Services department policy and planning committees and meetings
  • Maintains intelligence on upcoming challenges, industry trends and molecules in the market.
  • Provide strategic and tactical leadership and guidance in the end-to-end delivery of the consulting services to our clients
  • Lead proposals, Meet yearly target and evolve solution offerings
  • Contribute to global S/4 strategy for private cloud and on Prim solutions
  • At least one successful S/4 client win within the last one year within Telecom or B&FS
5

Experience For Exec Director, Consulting Services Resume

  • Develop and maintain strong relationships with assigned clients, based on collaboration, trust and partnership in order to better understand and proactively respond to their needs, promote CGI full services offerings and help clients meet their strategic and tactical goals
  • Grow the sales funnel by proactively identifying and developing opportunities and new business addressing client needs based on our expertise and knowledge of market trends
  • Broad Life Sciences experience/knowledge is required
  • Experienced with operational management of a team om 15-20 members
  • Manage the development of winning proposals and presentations to create business solutions based on client business requirements
  • Create and maintain client account strategies and plans
  • Meet or exceed sales bookings, revenue and profit targets for assigned accounts
6

Experience For Director, Consulting Services Resume

  • Measure and manage client satisfaction
  • Significantly increase the funnel of opportunities
  • Maintain and build additional relationships with strategic alliance partner
  • Increasing responsibility in solutions development in the Corporate Treasury area with demonstrated track record of converting ideas and industry knowledge into solutions, sales, high quality project delivery and ultimately satisfied clients
  • Experience managing a P&L and financial accountabilities
  • Overall accountability for the delivery, margins and revenue growth of the dedicated client or small metro market team in conjunction with the Vice President, Consulting Services
  • Maintain and develop strong relationships with both existing and new clients in order to better understand and proactively respond to their needs, promote CGI full services offerings and help clients meet their strategic and tactical goals
  • Lead and manage business development activities
7

Experience For Director Consulting Services Resume

  • Ensure the quality of services delivered to clients
  • Leadership of CGI Management Framework, implementation and compliance
  • Accountable for the assignment, recruitment and career development of team members in line with client needs/market evolution
  • Oversee member billable rates, salaries and gross margin across teams
  • Oversee member availability and utilization
8

Experience For Director Consulting Services Finance Resume

  • Ensure Member Satisfaction meetings are held and action plans are created and executed
  • Supervise the maintenance of appropriate relationships with strategic alliance partners for targeted growth areas
  • Direct participation in the delivery of client engagements
  • Lead the consultants to deliver an exceptional outcome to clients on all projects
  • Coordinate project work with internal and external resources
  • Lead and participate in meetings to coordinate work and manage labor concerns
  • Anticipate potential project roadblocks and identify alternatives in an independent and efficient manner
9

Experience For Technical Director, Consulting Services Resume

  • Act as an intermediary between other Greenway departments and the client to deliver data, remediate issues and provide project information, to include interaction with C-Suite level executives
  • Direct and follow an appropriate escalation path for issue resolution
  • Maintains appropriate records and data to produce monthly performance reports, annual performance reports, and external reports
  • Reviews, maintains and evaluates the functional area budget
  • Supports the values and institutional goals as defined by Greenway Health
  • Extensive expertise in Cybersecurity consulting including managed security services and SOC management, security testing, identity and access, enterprise security management strategic consulting and integration
  • Business Development to develop a strong pipeline to support CGIs growth plans
  • Preparing detailed reports such as clinical summaries/reviews, health care/policy reviews, manuscripts, protocols and other forms of medical and scientific material
  • Analyzing complex data arrays and summary reports and provide expert opinion on results, including budget impact analyses, health economic analyses and other technical analyses
10

Experience For Associate Director, Consulting Services Resume

  • Demonstrated ability to effectively collaborate with cross-functional virtual
  • Oversee the team and ensure all team members are working effectively together
  • Strong background in continuous improvement, issue and risk management
  • Grow the Utilities practice in Sydney. Heavy focus on new business development to develop a strong pipeline and support CGIs growth plans
  • Develop and maintain strong relationships with clients within the Utilities sector

List of Typical Skills For a Director, Consulting Services Resume

1

Skills For Director Consulting Services Resume

  • Driving growth through effective business development and consulting activities along with the commercial acumen to capitalize on business opportunities
  • Developing and maintaining strong relationships with clients within the Government, Federal departments, agencies and crown corporations
  • Experience managing , leading and inspiring teams
  • Results oriented business leader with solid understanding of budgets, forecasting, planning, P&Ls, and service delivery
  • Demonstrated success at collaborating, building consensus, and driving multiple SAP or ERP projects to completion within cross-functional areas
  • Demonstrated success at collaborating, building consensus, and driving multiple SAP projects to completion within cross-functional areas
  • Experience selling complex solutions in relevant commercial domains such as Financial Services, Banking, Utilities, Manufacturing and Distribution
  • Broad Financial Services experience/knowledge including asset management, retail banking, capital markets
2

Skills For Director Consulting Services Finance Resume

  • Experience delivering development and/or consulting services to a large client base
  • Consultative sales approach and proven past performance in architecting solutions and closing sales for similar clients in commercial client domains
  • Experience working in an established consulting firm or an internal practice with a Financial Services firm
  • Experience managing in a Retail Banking environment would be considered an asset
  • Experience working with the Wealthview Banking Developers Kit (WBDK) would be
  • Develop a strong pipeline of opportunities within new and existing manufacturing accounts within the portfolio
  • A proven track record in business development including client development and nurturing to pre-sales and bid management
  • Demonstrated success building and managing executive (C-Suite) relationships within Ontario-based companies
  • Relevant industry experience, including high end consulting
3

Skills For Technical Director, Consulting Services Resume

  • Experience working for a solutions consulting organization
  • Experience directly or indirectly managing a team of consulting/billable resources
  • Develop a strong pipeline of opportunities within existing accounts within the Metro
  • Program delivery experience and excellence in cross-functional areas, including vendor and contract management
  • Appr. 10 years of IT and Consulting Services experience, preferably in application maintenance side
4

Skills For Associate Director, Consulting Services Resume

  • Proven track record delivering Multi-Million Dollar SAP or ERP end to end programs/projects
  • Experience with managed services, systems integration and consulting
  • Good understanding of business processes, ERP's and CRM's as well as RPA, BI/DW, Data Analytics and AI
  • Demonstrated successes in business development and generating new business
  • Ensure continuous and effective management of member performance through ongoing dialogue and follow up
  • Produce consolidated reporting to VP, PS
  • Strong knowledge of building solution for automation, frameworks
  • Test Data Management experience (defining scope, strategy, proposals)
5

Skills For Exec Director, Consulting Services Resume

  • Prioritize topics based on BU support
  • Developing, maintaining and communicating a formal account strategy and portfolio of key growth opportunities for consulting services
  • Participating in the delivery of client engagements, ensuring the quality of services delivered, utilizing relevant project management and delivery tools
  • Attracting, recruiting and supporting the career development of team members
  • Tracking, monitoring and communicating project progress against the project plan, requirements, quality measures, standard processes, and milestones
  • Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text
  • Leading and managing achievement of targeted revenue and profitability
  • Recruiting of new industry experts to CGI through solicitation and professional networking
6

Skills For Director, Consulting Services Resume

  • Fostering the development of the team’s capabilities and expertise in line with client needs/market evolution; and
  • Understanding of budgets, forecasting, planning, P&L’s, and complex pricing models
  • Gathering project data and summarizing the same for executive management review
  • Comfortable in leading, growing and developing high performing teams
  • Forecast hiring needs for accountable roles by collaborating with Consulting Operations in support of staffing needs and financial outcomes
  • Accountable for business results, including achieving/exceeding customer satisfaction, revenue and contribution targets within CGI's management ratios
  • Manage P&L of consulting business including setting of sales/EBIT targets
  • Track record of leading and growing teams (in size and careers) within a consulting organization
7

Skills For Director Consulting Services Resume

  • Active listening and questioning
  • Participates in financial planning and projections related to revenue across all Consulting verticals
  • Has lead data transformation engagements on real-time decisioning capabilities enabled by AI, embedded decisioning models
  • History of developing and executing impactful strategies that deliver short and long term valued results
  • History of developing and executing strategies that deliver short and long term valued results
  • Train and mentor new consultants; provide guidance and feedback regarding performance on an ongoing basis
  • Lead pharmaceutical consulting by conducting health care and reimbursement research in accordance with the clients’ specifications’ such as
8

Skills For Director Consulting Services Finance Resume

  • An understanding and/or interest in cybersecurity, BI and emerging digital technologies
  • Microsoft Dynamics CRM Extending
  • Up to date with changes in testing – new tools, frameworks
  • Represent CGI in testing forums and groups
  • Expertise in management consulting or professional corporate services offerings and go-to-market strategy
9

Skills For Technical Director, Consulting Services Resume

  • 10 + engagements dealing with the end-to-end transformation of a company’s technology operational model
  • 10 + engagements developing the operational processes to support the new technology stack – Cloud, Dev/Ops, APIs and Micro services, Data-as-a-Service and more
  • 10 + engagement focused on mobilizing agile foundations in business and technology
  • Desire to be on the ground (onsite /in person) with clients, as opposed to managing client relationships from a sales office
  • Efficient scheduling and time management
10

Skills For Associate Director, Consulting Services Resume

  • Enjoys the challenges encountered in selling complex technology in a highly competitive environment
  • In-depth knowledge and well thought out positions on Next Generation of Technology Solutioning
  • Product management leadership to continuously develop/improve the products in your portfolio including expansion into new markets (geographic or functional)
  • Expertise in the operations of Treasury sales in Corporate Banking in North America
  • Develop/lead new consulting practices required by Greenway Health customers

List of Typical Responsibilities For a Director, Consulting Services Resume

1

Responsibilities For Director Consulting Services Resume

  • Experience and demonstrated success in account management, account growth and new client acquisition, required
  • Results oriented business leader with solid understanding of budgets, forecasting, planning, P and L, and complex pricing models
  • Results oriented business leader with solid understanding of budgets, forecasting, planning, P&Ls, and complex pricing models
  • Demonstrated success building and managing executive (C-Suite) relationships within Ontario-based banking industry
  • Experienced in closing and delivering systems integration projects, IP solutions and outsourcing of IT infrastructure and applications management
  • Project/program delivery experience and excellence in cross-functional areas, including vendor and contract management
  • Experience working in the IT industry with 5+ years in a leadership role
  • Strong ties to the Southern CA Community in with the ability to interact with key decision makers in the Manufacturing Sector
  • Previous experience leading development teams from vision to concept to design, build and manage is an asset
2

Responsibilities For Director Consulting Services Finance Resume

  • Professional services team member management and leadership experience
  • Managing and Facilitating the Portfolio Management Process with the client
  • Developing clinical trial protocols and/or patient programs for various clients in accordance with the requirements of the project
  • Providing guidance and best practices guidance and advice to Project Managers
  • Influencing and persuasion
  • Pro-actively coaching team members, performance management, building succession planning and recruitment
  • Provide vision for and direct oversight of issue-based problem solving, business case development, solution delivery and ongoing relationship management
3

Responsibilities For Technical Director, Consulting Services Resume

  • Ensure teams are operating at a high performance level and overall project delivery is progressing as planned
  • Verifiable track record of selling transformative IT / consulting services into the health IT market
  • Seasoned professional working as a Data Strategist and Data Governance leader consulting on how to operationalize data for intelligence
  • Drive efficiency in consulting practice operations and speed in delivering value to the client
  • Designing and develop various studies or programs for the Company, such as health economic studies, specialized distribution programs, patient support programs, and clinical trials
  • Providing medical information to colleagues as required
  • Attend key project meetings to support in building client relationships and offerings
  • Acts as the company’s primary resource in his/her area of expertise, providing leadership and direction on all related issues
  • Ensure the quality of services delivered, utilising relevant project management and delivery tools
4

Responsibilities For Associate Director, Consulting Services Resume

  • A full understanding of the Utilities market, key players and trends and where CGI can add business value
  • Negotiate commercial contracts with existing/new customers and potential local providers (subcontractors)
  • Integrate information from multiple sources including factory teams to develop responsive proposals for clients
  • Ensure meeting the customer KPIs
  • Hands-on approach to working with client business and IT stakeholders and internal colleagues
  • Project resource capacity (people and budget) planning to align with the client project delivery requirements
5

Responsibilities For Exec Director, Consulting Services Resume

  • Support the client project managers and CGI project leaders in delivering projects
  • Attract, recruit, retain and grow CGI’s consulting business talent
  • Develop reusable frameworks for approaching engagements
  • Create consulting disciplines
  • Manage and Develop pipeline of opportunities within new and existing accounts
  • Perform financial management of existing client engagements to oversee monthly FTE
  • Apply management best practices such as succession planning, team member performance review, and finance management
6

Responsibilities For Director, Consulting Services Resume

  • Contribute to business strategic and budget planning
  • Support and direction for consulting managers (direct reports)
  • Drive recruiting efforts for accountable roles
  • Support employee onboarding, employee engagement, and fun factor
  • Commercial & Transact Banking
7

Responsibilities For Director Consulting Services Resume

  • Work with Business Development team to scope and sell professional services
  • Create and foster a collaborative environment
  • Provide professional internal/external presentations
  • Participate in business development activities as subject matter expert on areas of expertise
  • A credible expert in the business operations of Canadian and/or US companies
  • Increasing responsibility in a technology consultancy with demonstrated track record of converting client intimacy and trust into: consulting and systems integration sales, high quality project delivery, satisfied clients
  • Manage P&L and financial accountabilities
  • Experience engaging with clients at all levels to understand needs and present class leading solutions based on industry, market and CGI services and capabilities
  • Strong knowledge of cyber risk modelling and assessments, cyber governance risk and compliance issues and processes and the alignment of business models to security roadmaps
8

Responsibilities For Director Consulting Services Finance Resume

  • Strong knowledge of various network and security technologies including but not limited to: Security and Incident Monitoring; Intrusion Prevention/Detection, File Integrity Monitoring, Firewall, VPN, Securing Routers/Switch, Vulnerability Management, Patch Management, Log Management, End Point Security and Strong Authentication
  • Develop a strong pipeline of opportunities within existing account within the portfolio
  • Overall accountability of service delivery to our client
  • Industry Knowledge of Health Insurance and Healthcare
  • Work well in collaborative environments
  • BUSINESS DEVELOPMENT – Be engaged and active in industry events and on social media, leveraging your professional network to open doors and be seen as a valued thought leader and business partner of choice
  • SALES AND NEW GROWTH – Hunt for and drive net new and organic growth through effective business development, sales and consulting processes along with having the commercial acumen and intuition to capitalize on business opportunities
  • PROJECT DELIVERY – lead and manage client IT development and delivery engagements, utilizing relevant development & PMBOK frameworks, delivery tools and industry best practices
  • QUALITY, FINANCIAL MANAGEMENT AND COMPLIANCE – be accountable to ensure the quality of services and financials delivered meet all compliance targets and that we comply with CGI processes and operating frameworks
9

Responsibilities For Technical Director, Consulting Services Resume

  • CLIENT RELATIONSHIP MANAGEMENT – develop and maintain strong relationships with our clients and achieve on target customer satisfaction, earning standing references and loyalty
  • PEOPLE / MEMBERS – attract, recruit, retain and support the career development of team members, achieving high levels of team member satisfaction and engagement
  • A demonstrated network and strong relationships with senior officials in the Ontario health IT market (MOHLTC, LHINs and agencies). Senior hospital relationships and experience are also an asset
  • Proven management consulting and / or professional services experience leading IT / IM professional service teams, operations delivery within the health IT market
  • Demonstrated success collaborating, building consensus and driving multiple projects to completion within cross-functional teams, including the management of subcontracted partners
  • Support Sales and technical activities for Hitachi Manufacturing Execution Systems (MES)
  • Develop and expand existing accounts
  • Previous accountability for client delivery and satisfaction
  • Oversee delivery activities to ensure solutions both deliver on-time and on-budget as well as deliver on business value
10

Responsibilities For Associate Director, Consulting Services Resume

  • Attract, build and develop talent, to ensure teams drive innovation and foster collaboration
  • Manage the client contract, CGI P&L and to maintain alignment across all stakeholders within CGI and the client organization
  • Overall accountability of the AM service delivery to the OP group
  • Manage client satisfaction in partnership with delivery teams
  • Manage growth and profitability of AM services

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