Credit & Collections Manager Resume Sample
Mollie Satterfield
4139 Maudie Hill,
Philadelphia,
PA
+1 (555) 236 9672
Work Experience
Credit & Collections Manager
12/2015
-
PRESENT
Boston, MA
- Valid Driver’s License
- Basic accounting & finance background and/or knowledge
- Manage collection strategies to meet DSO targets for the B/U’s and individual collector territories
- Manage contract’s administration and collection efforts of overdue accounts
- Support’s the business units by performing reviews of financial content of contracts, bids, and proposals for the Shared Service Team
- Extended hours required at times to support business requirements, including some weekends and holidays
- Business office environment
- Hands on with daily credit review and collections process
Global Credit & Collections Manager
03/2011
-
10/2015
New York, NY
- Assist with the escalated and difficult accounts for collection
- Review team's performance and accuracy
- Ensure property GAAP and SOX compliance are met within the Credit Collections team
- Working close with SAP and Excel daily
- Manages direction for three (3) subordinate supervisors and responsible for a group of nearly 30 people
- Develops strategies to enhance the operations, reduce bad debt expense and address changing regulatory and legislative requirements, competitive issues and customer behaviors
- Develops service and performance targets to minimize financial losses and ensures that they are met
- Interprets Tariffs and Regulatory mandates and monitors and revises credit policies to ensure compliance
Americas Credit & Collections Manager
01/2008
-
02/2011
Detroit, MI
- Provides policy direction and operational support to Field Collections and customer contact personnel in other departments to ensure adherence to credit and collections policies, obtain maximum results from credit establishment, collections and payment arrangements, and resolve customer issues
- Partners with Regulatory Affairs, Legal, Legislative Analysis and other appropriate departments to ensure compliance with applicable tariffs and statutes and provide input on pending legislation and regulation
- Performs analysis and develops strategies to maximize the effectiveness of technology, including CISCO, SORT, Artiva, Debt Next, Data Warehouse, outbound dialing and IVR
- Provides technical operations support across Customer Operations for business operations and analytics
- Identifies and retrieves the data necessary for business decisions
- Identifies productivity improvement opportunities and coordinates with other appropriate organizations to develop and implement process improvements
- Develops, monitors and analyzes department budgets and long-term operational strategies. Leads or supports projects that have a direct outcome on the Company’s financial outcome
- Review and prepare risk analysis for establishment of credit for all new customers. Perform due diligence in compliance with credit and collection policy and procedures.
Education
Morrison University - Reno Campus
2004 - 2008
Bachelor's Degree in Accounting
Professional Skills
- Excellent interpersonal skills, written and verbal skills
- Very strong Excel skills required, along with significant experience in all Microsoft Office products
- Strong customer service attitude and excellent communication skills
- Strong communication and problem solving skills both orally and in writing
- Possess a strong audit background, problem solving and customer service skills
- Strong communication and people managemnt skills especially with team building
- Strong verbal and written communication skills, able to maintain effective working relationships
How to write Credit & Collections Manager Resume
Credit & Collections Manager role is responsible for analytical, finance, microsoft, powerpoint, excel, manufacturing, credit, training, integration, analysis.
To write great resume for credit & collections manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit & Collections Manager Resume
The section contact information is important in your credit & collections manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit & Collections Manager Resume
The section work experience is an essential part of your credit & collections manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit & collections manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit & collections manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit & Collections Manager resume experience can include:
- Manage and document routine credit review of existing customers in compliance with the credit and collections policy and procedures. Initiate action items required as a result of the updated credit risk analysis
- Interpersonal skills required to build and maintain strong relationships with both external customers and internal team members
- Strong analytical skills/business acumen
- Manage multiple tasks/deadlines – effective time management skills
- Advanced skills with MS Excel with experience with MS Word and PowerPoint
- Good with organizing emails and following through with collection actions. Good at developing and maintaining business relationships
Education on a Credit & Collections Manager Resume
Make sure to make education a priority on your credit & collections manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit & collections manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit & Collections Manager Resume
When listing skills on your credit & collections manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit & collections manager skills:
- Outstanding influencing and negotiation skills combined with strong written and verbal communication and listening skills
- Strong analytical skills with the ability to work through complex problems and implement effective solutions
- Five years of experience effectively managing the performance and development of direct reports
- Strong computer skills: Word, Excel, 10-key
- Strong interpersonal written and oral communication skills at customer, senior management and peer levels
- Excellent communication and presentation skills to all levels of organization
List of Typical Experience For a Credit & Collections Manager Resume
1
Experience For Global Credit & Collections Manager Resume
- Comfortable with data, analytics, and ERP systems with demonstrated experience in implementing and maximizing systems and processes
- Proven experience analyzing financial statements and make sound credit and risk decisions
- Coach and develop people and delegate effectively
- Experience with a variety of credit and collections management systems and demonstrated success in A/R systems development
- Effective Team Player, cooperate and interact with all members of Company
- Above average computer and technical skills (Excel, Word, MediaOcean)
- Strong ERP experience, preferably with Viewpoint
2
Experience For Region Credit & Collections Manager Resume
- Prior experience as a supervisor or manager
- Work in a team environment, and possess professional communication skills is required
- Maintain good relationship with banking partners, Trade service and Credit Rating providers
- Strong attention to detail, while also demonstrating the ability to see the big picture, and balance competing needs
- Experience collecting for high volume A/R portfolios (over 15,000 invoices on the weekly A/R aging report)
- Experience with managing internal controls (SOX and SOC) and compliance with those controls
- Proven track record in driving (credit & collections) KPIs
- Experience to be working in a multi-cultural environment
3
Experience For Americas Credit & Collections Manager Resume
- Establish and maintain effective working relationships with employees, supervisors, internal and external customers
- Ensure credit and collections policies are monitored and SOX compliant to maintain an effective internal control environment while mitigating loss risk
- Experience in cash forecasting required
- Proven results in coaching a team
- Experience working with Duns and Bradstreet, Creditntell, National Association of Credit Management (NACM), and Rapid Ratings
- Adapt to a changing environment and handle multiple priorities and projects
- Experience in Collections, preferably within the IT Industry
- Experience in a start-up company desirable
- Develop and implement Global credit and collection strategies by leveraging industry experience, peer network and benchmarking avenues
4
Experience For Credit & Collections Manager Chicago Resume
- Oversee the Collection team daily prioritization, account assignments, and escalations
- Global credit and collection experience
- Lead, coach, develop and motivate the team to provide excellent credit management services
- Progressive experience in related field
- Supervisory experience in AP role
- Demonstrated ability to lead a team to attain high level of individual performance and results
5
Experience For Credit & Collections Manager, NY Resume
- Monitors the collateral program for effectiveness working with our law firms and the Lead Coordinator
- Demonstrated ability to make decisions and solve problems
- Accounts receivables experience
- Allocates work to Team Leads equitably as required based on skill sets
- Recognises, rewards & showcases good performers
- Management experience in credit/collections role
- Credit & Collections or relevant experience
- Experience with multiple ERP systems
- Experience with a multi-state business, preferably with similar construction operations
6
Experience For Senior Credit & Collections Manager Resume
- Experience in Accounts Receivable Management
- Experience in collections
- Previous experience with Liens and Bonds required
- Demonstrated ability to manage difficult and sensitive credit issues with customers and negotiate satisfactory outcomes
- Reviewing receipt of client payments before releasing vendor payments
- Planning for delivery
- Responsible for monitoring requests, tracking Service Now tickets, and coordinating testing and training for each deployment or enhancement
- Work with Manager of Billing to correct rating or billing issues identified during the collections process
- Resolve invoicing problems that are preventing customers from paying in a timely manner
7
Experience For Credit Collections Manager Resume
- To recognize and reward staff for outstanding performance or contribution by holding monthly meeting with team members to improve communication
- Assess credit worthiness of new and existing customers, including establishment and monitoring of credit limits
- Assign work responsibility for investigating and verifying financial status and reputation of prospective customers
- Develop monitoring and forecasting techniques to enhance department’s performance and activities
- Plan and monitor staffing levels to ensure sufficient processing coverage
- Prepares, presents, and discusses AR aging and DSO results with Marketing, Finance, and Operations management - at least monthly
- For evaluating credit worthiness, assigning terms and collection of A/R for assigned area in accordance with Company policy and applicable law
- Resolves escalations relating to process & customer servicing raised by customers & other process stakeholders
8
Experience For Credit & Collections Manager Resume
- Drives & monitors process improvement projects towards increasing efficiency, productivity and reducing timelines
- Identifies training needs for Team Leads, nominates team members for training & ensures team is trained
- Supervise, manage and motivate staff to meet deadline as well as to analyse situation on decision-making
- Work flexible hours when needed to accommodate various time zones and overtime at quarter-end reporting
- Monitor customer exposures and outstanding balances
9
Experience For Global Credit & Collections Manager Resume
- Provide training where needed
- Produces and analyze weekly reports to assist in ensuring goals are met and guidelines are adhered to
- Acquire working knowledge of company practices, methods and resources made available
- Computer comprehension, including knowledge of Excel, word and e-mail functions
- Provided direction and exceptions to the team and ensure contract terms are being enforced
10
Experience For Region Credit & Collections Manager Resume
- Ensure compliance for all reporting and payments
- Knowledge of general accounting
- Develop management reporting tools that provide road maps for predictable collection forecasts and recovery activities to higher level management
- Document all collection activities within a weekly A/R aging file with cause codes for all past due invoices
- Report weekly incoming cash forecasts based on collection efforts
- Any special projects or ad-hoc reporting, as needed
List of Typical Skills For a Credit & Collections Manager Resume
1
Skills For Global Credit & Collections Manager Resume
- Prior experience working with significant customer accounts requiring thoughtful analysis and communication to resolve open items and disputes
- Equivalent experience and/or military experience
- Passionate about developing the team and can show strong experience of turning around team performance
- 4) Required Experience: At least, two years’ experience in Credit and Collections management position
- Prior experience with UCC filings and personal guarantee
- Understanding & mentality of "customer comes first"; prioritizes customer needs
- Proven record of problem-solving, dealing with complex situations
- Provide effective analysis of existing customer’s credit and payment history for the determination of continuing and/or additional new business
- Assist in system updates/conversions; identifying configurations, testing, validation and documentation in relation to AR
2
Skills For Region Credit & Collections Manager Resume
- Experience of working with Europe and/or North America businesses
- Relevant experience in billing / collections and team management
- Experience using financial reports and other external resources to inform collection activities
- Extensive computer experience including MS Excel, PowerPoint and other MS Office products, database, etc
- Experience working within a shared service organization ideal
- Experience in managing collections and accounts receivable
- Experience in credit and collections, accounting or finance
- Experience managing a large AR team
- Previous experience with commercial credit and collections
3
Skills For Americas Credit & Collections Manager Resume
- Balance multiple priorities in a fast paced, high energy environment
- 2+ years' experience as a Credit/Collections Manager
- Experience with financial instruments such as letters of credit and standby guarantees
- Relevant experience with Bond Claims and Lien Filings in Construction and/or Materials industries
- Good ability to respond to common inquiries and/or concerns from customers, regulatory agencies, members of the business community and peers
- Be able to provide valid documentation for the I-9 Employment Eligibility Verification document
- Experience in Credit
- Oracle AR Module and MicroSoft D365 F&O experience
- Develop processes and procedures to improve the effectiveness of worldwide operational activity for credit and risk
4
Skills For Credit & Collections Manager Chicago Resume
- Related credit and collections experience, preferably aerospace or similar environment
- Five to seven years of credit, collection or financial analysis experience
- Designing and implementing ways to streamline and standardize operations, which includes creating metrics for success
- Working with and supporting colleagues within the Revenue Control team to deliver first class revenue management service
- Understanding of credit reporting agencies (D/B / Experian)
- Challenging the status quo and championing new ideas
- Seeking a high-energy self-starter, able to work autonomously; identify, suggest and implement areas for improvement
- Essential functions include, but are not limited to, walking, sitting, kneeling, squatting, standing, bending and lifting up to 25 pounds regularly
- Provide analysis and feedback regarding collection issues resulting from internal processes such as Sales, Compliance and Billing
5
Skills For Credit & Collections Manager, NY Resume
- Oversees the processes responsible in crediting qualifying new and existing customers
- Understanding the role of being a department manager
- Develop reporting and monitoring tools for the Credit & Collections process
- Five years in managing credit and collections function for a major corporation - using a ERP AR module
- Coordinate training to ensure policies and processes are being followed consistently
- Drive innovation by continually assessing work flow processes, implementing improvements that effectuate positive change
- Establish and implement credit policy and procedures. Act as change agent on global best practices for managing credit risk and collections
- Maintain the corporate credit policy and recommend changes as necessary to support sales growth and process improvement while limiting risk
- Design and implement process improvements to minimize outstanding receivables and improve cash flow
6
Skills For Senior Credit & Collections Manager Resume
- Support AR team members in credit granting decisions to ensure accurate, reliable and timely credit ratings on all our customers
- Prepare and ensure accuracy in monthly bad debt accruals and write offs and compile monthly internal reporting on performance
- Ensure Company Collection Rights are Secured by promptly Filing Bond Claims or Liens as necessary
- Be proficient in a Microsoft products operating environment
- Able to think critically, drawing on reasoned conclusions
- Proficiency in Excel, including the ability to work with macros
- Be the escalation point for Credit and Collection staff, communicating with all levels of management both internally and externally
7
Skills For Credit Collections Manager Resume
- Ensure credit and collection processes have standard operating procedures documented and are kept up to date
- Perform reporting for credit and collection key metrics to ensure efficiencies and targets are met
- Develop and maintain close working relationships with Sales Reps and Management
- Interview, select, and ensure proper training of new employees
- We are a company that values Leadership and our role in responding to the needs of our markets and customers
- There are a ton of benefits to joining our team: Great Pay, Benefits, Paid Holidays, 401 K Match, PTO, Refer a friend, Growth, and more!
- Kind and courteous manner in dealing with customers and co-workers
- Regular Review of Credit Limits assigned to existing Customers
- Responsible for the Credit Hold Procedure and corresponding communication in relation to delinquent accounts
8
Skills For Credit & Collections Manager Resume
- Work in multiple systems; proficient in Excel & working with multiple spreadsheets/databases
- Maintain complete and accurate standard operating procedures and SOX related internal control documentation where required
- Conduct customer credit analysis & set credit limits for new & existing customers
- Daily collection and proactive customer contact of outstanding account receivables in accordance with the collections process & corporate credit policy
- Credit & Collections, Finance, or Accounting
- Oversees analysis on customer credit worthiness within established guidelines to make recommendations regarding extension of credit and credit amounts
9
Skills For Global Credit & Collections Manager Resume
- Review and prepare month-end reports to upper management; aging trends, bad debt, comparative analysis month over month and roll forwards
- Previously managed a team of 10+ employees
- A member of the Institute of Credit Management or an Accountancy qualification would be highly desirable
- Experience of integrating new businesses into existing teams and understanding of the risks, issues and mitigation approaches associated with migrating customers and data from legacy systems
- Foreign (German, French or Dutch) would be beneficial but not essential
- Interface with outside collection agencies and attorneys
- Research accounts and responds to customers inquiries
- Initiate and support the continual improvement of Keystone Automotive Industries quality improvement system
- Approve global credit limits and exposure up to $750,000
10
Skills For Region Credit & Collections Manager Resume
- Provide current and future direction and guidance on a global basis for credit and collection functions via industry knowledge, with substantial latitude to develop and implement a global credit strategy
- Develop and implement processes and procedures to assure all Accounts Receivable related SOX, audit and control requirements are met and efficiencies are maximized
- Develop analytical tools for the management measurement and reporting of global exposure, risk and and AR portfolio performance
- Experience of managing and leading large teams (20+) of transaction orientated professionals servicing multiple European countries delivering high standards of excellence
- Oracle R12 Advanced Credit and Collections
- Strong analytical and problem solving mind; able to think bigger than credit and collections and manage large complex problems working cross business to ensure permanent resolutions
List of Typical Responsibilities For a Credit & Collections Manager Resume
1
Responsibilities For Global Credit & Collections Manager Resume
- Excellent written and verbal communication skills. Enthusiasm, takes initiative, strong analytical skills, proficient with numbers and confidentiality
- Experience required
- Demonstrated commitment to ethical business practices
- Ensuring that outstanding debts are collected timely and within various KPIs set
- Manage and monitor the credit risk of customers and distributors, which involved analyzing financials and setting appropriate credit limits
2
Responsibilities For Region Credit & Collections Manager Resume
- Manage the transition of acquired receivables and businesses; assessing risk of aged receivables, and open deductions and credits
- Ensure standard reporting & compliance globally
- Evaluate existing systems/processes to reduce complexity and increase collector productivity and efficiency
- Responsible for Accounts Receivable reports and collection forecast for month end reporting
- Regular monthly meeting with Sales’ teams and Country Finance on collection issues to achieve the departmental KPIs
3
Responsibilities For Americas Credit & Collections Manager Resume
- Negotiates the Dun & Bradstreet (DNB) contract, and be the primary contact for other credit reporting services
- Collect high volume A/R portfolios (over 15,000 invoices on the weekly A/R aging report)
- Supervise the credit and collection section of the accounting department. Manage support personnel (i.e. Collections Specialist, Credit Assistant)
- Provide internal and external customer support as it relates to the managing of customer credit
- Ensures daily cash application efforts are performed and monitors timely resolution of customer eInvoicing disputes
- Actively contributes to and leads, where appropriate, on various AR and Billing system implementations
- Work hand in hand with the billing team
4
Responsibilities For Credit & Collections Manager Chicago Resume
- Locate any missing remittance advise to facilitate cash application
- Liaise with account team for issues and timing of production jobs
- Receive and disseminate client purchase orders to the billing team
- Monitor established credit limits against outstanding receivables
- Responsible for month end close of AR and calculating bad debt reserves
- Provide continual coaching and support to the team
- Responsible for handling and storage of your credit files and account receivable records within assigned area
5
Responsibilities For Credit & Collections Manager, NY Resume
- Handle bonds and liens for CPD. Provide ad-hoc reports to management regarding status of accounts
- Attend sales and customer meetings pertaining to credit matters
- Support full compliance of all company credit policies and procedures, working with regional credit staff as well as internal and external auditors
- Lead AR integration efforts related to acquired entities’ ERP systems into JD Edwards
- Manage an outsourced credit team to ensure compliance with credit policy, standard processes and SLA's in relation to all requests for credit assessment of new and existing customers
6
Responsibilities For Senior Credit & Collections Manager Resume
- Review and interpret Dun and Bradstreet credit reports for credit evaluation purposes
- Establish and initiate risk remediation strategies to protect Yahoo’s assets
- Monitor balances outstanding versus credit limits and interact with the Collections Managers and our Sales organization to address large exposures and over-limit situations
- Management of files referred by the Collections Team to third party collection and attorney agencies
- Review terms of credit contracts with customers and negotiate payment plans for customers with financial difficulties
- Evaluate customer credit risk
- Enforce Company credit and collections policies and procedures
- Call credit bureaus, banks and references to check credit. Approve and establish credit limits
7
Responsibilities For Credit Collections Manager Resume
- Create A/R and Analytical related reports
- Identify ‘up stream’ process weaknesses, make recommendations for improvement and influence the implementation of these enhancements to improve the quality and timeliness of invoices and credit memos
- Timely and consistent monitoring of the team to ensure that cash collections and DSO targets are met and customers’ contractual commitments to pay are kept
- Develop and produce daily, weekly and monthly KPI’s and reports to business units and management including feedback on potential credit risks
- Exercises prudent risk management of Accounts Receivable to sustain the Company’s sales growth while minimizing bad debt loss
- Manages the daily activity of staff associated with the Credit and Collections functions
- Provides leadership needed to instill a team-oriented and results-driven team
- Responsible for managing the activities of direct reports and ensuring the organization’s abilities continue to improve through individual development and organizational capabilities
8
Responsibilities For Credit & Collections Manager Resume
- Hires, trains, and manages department staff and activities to ensure high performance, accountability, interdependence and collaboration
- Manage the entire Letter of Credit process including: quote, review/negotiation of LoC terms, shipment of goods, submission of required bank documents, and collection of monies due on the LoC’s
- Multi-task in a high stress environment
- In-depth knowledge of the usage of Microsoft applications such as Excel, Word, Powerpoint, etc
- Analyze delinquent accounts and provide recommendations as needed on high risk accounts
- Create reports that increase visibility of AR Balances and ways to improve
- Ensure timely and accurate collections of all billed amounts
- Manage and update policies and procedures for the A/R department
- Manage monthly cash collection and DSO and find ways to improve processes and efficiency
9
Responsibilities For Global Credit & Collections Manager Resume
- Communicate periodic updates as needed
- Leadership and Management of the NA Finance SSC Credit & Collections function, responsible for operational performance and providing strategic guidance and direction to the function
- Full operational responsibility for the Credit & Collections function to ensure all deliverables are successfully achieved including operational performance, people management and development and adhering to compliance requirements together with supporting and implementing on transformation requirements
- Establish, grow and lead the Credit & Collections team within NA Finance SSC
- Develop and translate the vision and strategy of Credit & Collections from a systems, process, policy and procedures perspective
- Review performance metric dashboards to ensure that resources across assigned teams are properly utilized and implement improvement initiatives accordingly
- Act as a Business Partner to the Thermo Finance organization, and North America local Finance controllers and other business stakeholders. Playing a key role in the development of global financial processes and enhancing the capacity of the Credit & Collections group
- Understanding the functionality, interfaces and interdependencies of Thermo Fisher’s financial processes and systems, and ensuring the existence of adequate internal controls where required
10
Responsibilities For Region Credit & Collections Manager Resume
- Identify opportunities for continuous process improvement and propose innovative solutions so the Credit & Collections area can operate in an efficient and cost effective manner and achieve targeted budget savings
- Membership of the NA Finance SSC senior leadership team with joint responsibility for managing center-wide operational requirements and leading strategic initiatives as necessary for the NA Finance SSC
- Oversee the implementation of complex projects/issues which require experience and significant Credit & Collections technical abilities. Work collaboratively with business units and others to execute approved projects. Manage integration or project efforts related to acquisitions & divestitures
- JDE, SAP, Oracle, and AP technology experience an advantage
- Oversee customer account prioritization for collections and ensure use of best practices
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