Manager, Credit & Collections Resume Sample
Jada Powlowski
2319 Cathryn Trail,
New York,
NY
+1 (555) 368 6048
Work Experience
Manager, Credit & Collections
03/2018
-
PRESENT
San Francisco, CA
- Overseeing day to day credit/collection activities performed by the Senior Credit Analysts at Ingredion in order to meet departmental objectives
- Granting credit to existing/new customers
- Collection of past due accounts and ultimately responsible along with the Sr. Manager and Sales to finalize all collections within the Accounts Receivable portfolios which impacts Ingredion’s cash flow
- Reducing Days Sales Outstanding (DSO) and minimize or eliminate bad debt through effective risk management
- Reviewing and approving or recommending approval of claims and rebates to customers
- Preparation of the month-end account receivable reporting package for Sr. Manager, on the company’s Account Receivable Portfolio: DSO, Bad Debts, Status of A/R Portfolio etc
- Oversee and drive performance metrics including DSO’s and Days to Pay
- Perform special projects and ad-hoc reporting as required
- Giving C&C presentations to the internal customers
Manager Credit & Collections
08/2011
-
10/2017
Dallas, TX
- Providing trainings to back-office staff on C&C processes and Master data
- Assisting Sales in Customer visits in case of C&C issues
- Willingness Needs to travel within Europe
- Involved in the review and approval of new and existing customer risk using various financial assessment reports (D&B, F/S) and tools. Develop and report on key credit and risk metrics to senior management
- Assist and manage our collection efforts by contacting customers as needed and providing timely reporting on the status of customer accounts, credit issues and events
- Review of customer orders for potential exposure to credit risk and assist with escalation issues
- Manage the program for performance management with responsibility for development and implementation of tools, systems, and communications for new hires and existing personnel for both on and off shore
- Maintain responsibility for applying the company's credit and collections policies, practices, and procedures to the credit requirements of customer accounts
- Manage and mentor the Credit Specialist team, assisting them in making good credit decisions
Manager Credit & Collections NA
07/2005
-
07/2011
Boston, MA
- Look for process improvements within the Credit Specialist Team
- Review Modes’s Credit guidelines and expectations with Mode Executive Team and independent sales agents
- Run credit inquiries from Credit reporting agencies in use by Mode Transportation
- Work with sales team and customers to collect information needed to assist in credit decisions
- Research and analyze customer financial information
- Determine appropriate credit limits based on all available information including credit inquires, financial information and credit references
- Work with independent sales agents to agree to appropriate credit limits
- Monitor credit limits of current customers by analyzing company financial data, credit reports and payment history
Education
Webster University - Orlando Campus
2000 - 2005
Bachelor's Degree in Finance
Professional Skills
- Strong communication skills for negotiation and reconciliation, along with strong verbal and excellent written communication (e-mail) skills
- Excellent interpersonal and problem solving skills, strong phone manner coupled with solid communication skills
- Strong oral and written communication skills to effectively communicate with all levels of managements
- Strong computer skills, including experience with ERP systems, MS Office, especially Excel and PowerPoint
- Possess excellent customer service and influencing skills
- Strong problem solving and financial analysis skills
- Telecom background with excellent leadership and people development skills
How to write Manager, Credit & Collections Resume
Manager, Credit & Collections role is responsible for excel, analysis, credit, leadership, reporting, advanced, microsoft, training, collections, telecom.
To write great resume for manager, credit & collections job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Credit & Collections Resume
The section contact information is important in your manager, credit & collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Credit & Collections Resume
The section work experience is an essential part of your manager, credit & collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, credit & collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, credit & collections position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Credit & Collections resume experience can include:
- Take initiative, prioritize and problem solve with strong verbal and written communication skills
- Experience in Credit and Collection activities in a company or in shared services environment in knowledge and skills
- Provide on-going feedback and coaching to develop staff’s skills and knowledge
- Advanced reporting skills using Excel, Access or Sequel report package for data analysis
- Experience creating and executing an effective collections strategy/process
- Strong analytical and solid decision making ability
Education on a Manager, Credit & Collections Resume
Make sure to make education a priority on your manager, credit & collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, credit & collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Credit & Collections Resume
When listing skills on your manager, credit & collections resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, credit & collections skills:
- Excellent judgement and problem solving skills – strong ownership Skills
- Proven leadership and collaboration skills with the ability to effectively supervise, coach, influence and provide feedback to employees
- Excellent customer service skills and flexibility to bring desired results
- Good computer skills with ability to work with all Microsoft Office programs, especially Excel and PowerPoint
- Strong leadership skills with the ability to lead cohesive and productive teams
- Strong computer, leadership, and organizational skills
List of Typical Experience For a Manager, Credit & Collections Resume
1
Experience For Manager Credit & Collections Resume
- Partner with Legal, Finance and Sales to bring issues, discrepancies and disputes to resolution in a timely, efficient and effective manner
- Building and maintaining operations’ performance metrics and continually raising the bar
- Maintaining daily that the department is PCI compliant and following the Red flag rules
- Prepares monthly cash forecast on work day three of close for upcoming month using the top 100 Excel spreadsheet
- Develop Industry Contacts – Attending industry credit meetings and developing key contacts in the CPG credit field
- Initiate the customer on-boarding process after credit is approved
- Manage collections team to establish collections metrics with collections supervisors and support through weekly collections performance and aging reviews
- Proficiency with software programs including MS products, Lotus Notes and internet inquiries
- Prepares monthly Cash forecast report for the America’s and sharing results with America’s controller to discuss with Treasury
2
Experience For Senior Manager, Credit & Collections Resume
- Responsible for achieving agreed upon key performance metrics
- Develop and provide customer reporting and analysis to multiple members of leadership team
- Perform necessary steps regarding bankruptcy notices
- Oversee the processing and verification of applications for credit and/or the solicitation for payment on overdue accounts
- Manage strategic and global/international customers requiring partnership with service and sales teams to resolve customer disputes
3
Experience For Manager Credit & Collections NA Resume
- Monitor existing customers’ adherence to payment terms and/or changes in financial stability and re-evaluate credit terms accordingly
- Hire and fire employees as required
- Perform annual employee reviews
- Establish and maintain relationships with credit agency partners
- Supervises the daily routine of the Credit Department including phone collections, the posting of all incoming cash to the company, inputting sales and adjustment changes, as well as credits to accounts
4
Experience For Manager, Credit, Collections, & A/R Resume
- Interfaces with all departments related to the credit function such as I.T., Customer Service, and Marketing to assure harmonious and effective interdepartmental communications and information sharing
- Investigates the credit standing of potentially large accounts, chain and distributor accounts either through obtaining a credit report or requesting auditing financial statements
- Approves special payment plans for slow paying accounts as recommended by subordinate staff persons consistent with policies
- Makes final decisions, based on information supplied by Credit Department representatives, on accounts to be referred to Collection agencies or written off as bad debts
- Determines amounts of credit to be extended and recommends amount of working capital necessary to finance accounts receivable and to provide reserves against bad debts
- Represents the company in customer bankruptcy actions
- Supervises the adjustment of customer claims and based on the recommendations of subordinate staff and consistent with policy, directs specific adjustments to be made
5
Experience For Manager Credit &collections Resume
- Interacts and finalizes the audits reports needed for the internal and external auditors for quarterly and annual SOX compliance and financial audits
- Supervises delinquent account collection. Interacts with third party collection agencies and legal counsel
- Recommends and drives process/systems improvements and optimizations on a continual basis (e.g., forms; processes; procedures; software utilization)
- Establish Quarterly and Yearly Objectives
- Manage team of Credit/Collections professionals
- Oversee the establishment and review of appropriate customer credit lines. Negotiate and communicate with Sales and customers regarding credit decisions; Recommend payment terms and credit limits to new and existing customers, often times getting creative to not lose out on an opportunity
- Manage preparation of credit reports. Direct collection, organization, analysis and evaluation of credit data and information in preparation of required internal and external credit records, reports and statistics, including those related to federal, state, and local requirements. Develop and present conclusions and recommendations
- Five years’ experience in accounts receivable, credit and collections
6
Experience For Fnm-manager, Credit / Collections Resume
- Hire, counsel, and discharge training department staff as necessary
- Direct the application of cash receipts to customer accounts
- Manage the company’s collection software and lead the transition from Get Paid to DNBi collection software
- Establish work standards and evaluate department staff’s performance
- Finally, the employee generally works in an indoor office environment; overtime maybe required
- Operates under limited supervision and regularly provides status updates to senior management. Oversees department activities to ensure goals are met. Flexible schedule is required
- Reporting & Analytics: related to cash flow, billing, AR, EDI, Credit Management, Ad Hoc
- Knowledge of Technical accounting principles and practices
7
Experience For Manager, Credit & Collections Resume
- Review current orders for coding consistency – CPE codes, IDB #’s, revenue and product codes
- Work with Customer Service to resolve billing disputes and problems with PO’s from Customers
- Oversee payment processing and cash applications
- Credit Management: lead credit function and risk monitoring via DNBI
- Administration: variety of monthly administration including audit and projects
8
Experience For Manager Credit & Collections Resume
- EDI: drive strategy as a liaison with the client, billing department, and third party provider ANX
- Project Management: manage existing projects to completion and identify improvement opportunities to AR processes and software
- Develop, refine, implement, and ensure the integrity and accuracy of the policies, procedures and processes for each working area in Accounts Receivable
- Regular communications with each working function as they relate to the strategic goals of the department and the Company
- Knowledge of sales administration and contracts desired
9
Experience For Senior Manager, Credit & Collections Resume
- Lead Record Retention Effort annually for Solutions
- Approve and Track all No Charge orders for ERS
- Manage all aspects of credit risk to the company
- Speak with banks and review trade references to determine credit worthiness
- Establish and review terms of sale
10
Experience For Manager Credit & Collections NA Resume
- Manage the approval and release process of orders in line with risk strategy
- Oversee credit adjudication process
- Accounts Receivable: manage AR turns in conjunction with departmental targets
- Policy Compliance: process review and metrics
- Overall management of Credit, Collections, and Accounts Receivable functions
- Safeguard corporate assets and maximize corporate cash flow
List of Typical Skills For a Manager, Credit & Collections Resume
1
Skills For Manager Credit & Collections Resume
- Critical thinking skills for problem resolution and process improvement
- Influence others to perform their jobs effectively and to be responsible for making
- Prior experience with DNBI required
- Use interpersonal skills to influence customers, suppliers and other comparable level managers
- Proven organizational abilities with strong attention to detail
- Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas)
- Sarbanes Oxley exposure and compliance skills desired
- Strong internal and external customer relationship management experience
- Experience in strategic thinking and analysis of collection and aging trends
2
Skills For Senior Manager, Credit & Collections Resume
- Supervisory experience with understanding of human relations, training, and performance management
- BS/BA in related discipline and at least 5 years of experience, including a supervisory or lead role
- Experience in working with an enterprise wide A/R system (Oracle & Oracle Advanced Collector), GetPaid, and Salesforce.com
- Strong working knowledge of the legal and practical aspects of credit and collections for various business segment types
- Experience and competence in using integrated ERP software, particularly Oracle
- Credit and collections experience in a medium to large corporate finance function using an ERP
3
Skills For Manager Credit & Collections NA Resume
- Extensive experience in finance, accounting & FP&A
- Sales tax experienced required in relation to invoicing and collections
- Experience working collaboratively with Sales professionals to optimize collections
- Oversee and manage high-volume customer account base with experience across advertising agencies and direct customers
- Consolidate data for PNC A/R borrowing base calculation
- Manage the day to day collection process with a strong focus on improving cash flows
- Provide weekly client priority listing with status updates to senior management
- Interact well with all levels of management and maintain good working relationships
- Valid driver's license, and acceptable driving record necessary
4
Skills For Manager, Credit, Collections, & A/R Resume
- Develops strong long lasting relationships with all internal and external customers
- Overall experience in Finance, Credit & Collections, or Customer Service related field
- Knowledge and experience of credit risk analytics and financial analysis
- Experience within Corporate B2B Credit and Collections department
- Extensive experience in the use of the POM dialer in use for collection campaigns
- Proven record of ability to meet deadlines and objectives
5
Skills For Manager Credit &collections Resume
- Experience in credit decisions and collections automation in a high volume environment
- Proven Intermediate to Advanced knowledge of Excel as well as other MS Office product knowledge
- Financial experience in a publicly held SOX compliant organization
- Experience within Accounts Receivable/Collections
- Cash applications experience required
- Credit and collection experience in large firm
- Strong managerial/leadership development ability
- Manage multiple priorities at one time and work through other departments to accomplish customer goals
6
Skills For Fnm-manager, Credit / Collections Resume
- Three - seven years industry experience
- Experience leveraging and optimizing business process outsourcing partner
- Strong knowledge of credit, collections, cash application, and deductions, and/or customer service
- Three years of experience in a Media environment highly desired
- Provide leadership and manage operational direction for unionized staff who operate in a unionized environment
- Work experience in Credit and Collection
7
Skills For Manager, Credit & Collections Resume
- Understanding of lease and purchase contracts
- Understanding of commercial law necessary
- Understanding of Bankruptcy laws, UCC filings
- Understanding of the credit process (financial analysis and risk management), accounts receivable and order management systems
- Providing training to staff members in areas of responsibility
- Supporting internal and external financial audits
- Leading people and teams
- Maintain documented procedures for the department including hiring, coaching and training of new employees within the credit and remittance team
- Studies and develops policies and procedures to be used for investigating, granting and controlling credit and in collecting accounts due
8
Skills For Manager Credit & Collections Resume
- Responsible for A/R, Allowance and Bad Debt analysis, budgeting, forecasting and reporting
- Assist Treasury Cash Applications in posting payments or corrections and researching unapplied payments and billing issues
- Deliver clear expectations for direct reports, promoting a positive work environment that is both challenging and engaging
- Thorough understanding of credit reporting agencies
- Develop C&C and Field training/policies/procedures supporting both risk and sales goals
- Upervising or managing a Credit department
- Flexible, out of the box thinking and problem solving mentality
- Provide daily monitoring of credit risk for various customers’ profiles utilizing the Broadway System
9
Skills For Senior Manager, Credit & Collections Resume
- Detailed understanding of a Global Business Services sub-process and the reality of operating it as service
- Prepare monthly management reports, schedules, including budget, strategic planning and variance reports
- Collaborates with multiple levels of management and various business segments including Finance, Sales, Customer Service, Marketing and Information Technology
- Being in a management role
- Proficiency with Excel to include graphing, v-lookup and pivot tables
- Proficient in interpreting commercial credit reports and financial statements
- B.A. in Accounting or Finance (business)
10
Skills For Manager Credit & Collections NA Resume
- BS or BA Accounting/ Finance
- Manage Credit Card operations, vendor relationships and reporting
- Manages relationships with credit reporting and collection agencies
- Oversee EDI billing process
- Support management’s efforts to streamline processes by motivating team to share new ideas and help find the appropriate platform for execution
- Assist the team in creating appropriate desk top procedures
- Manage the AR function inclusive of Credit and Collections leveraging on extensive background in the Media Ad Sales Industry
- Chair and facilitates the bi-weekly Accounts Receivable conference calls with the regions’ operational teams. Follow-up and facilitate outstanding issues
List of Typical Responsibilities For a Manager, Credit & Collections Resume
1
Responsibilities For Manager Credit & Collections Resume
- Strong analytic and management skills
- Proficient in Excel and process improvement skills
- Establish relationships and partner effectively with various cross-functional groups
- Build strong and positive relationships with other departments outside of Finance as they relate to each working function
- Strong knowledge MS Excel and Word
- Relevant experience in a collections position
- Lead an experienced team of both on shore and off shore teams to meet and exceed industry performance
2
Responsibilities For Senior Manager, Credit & Collections Resume
- Assists with budgeting / forecasting process
- Manage the transfer process for prepaid accounts with the Collection Team and ensure that all transfers are properly recorded following the Billing Cycle
- Participates in the training, orientation and ongoing growth and professional development of credit personnel in Central America
- Complete monthly financial / accounting tasks associated with monthly financial close of Accounts Receivable
- Provides direction on customer billing disputes
- Responsible for maintaining comprehensive documentation of internal controls
- Maintain all bad debt accounts including notification of bankrupt accounts to the Legal Team
- Develop working capital KPI’s and drive optimization for the Americas
3
Responsibilities For Manager Credit & Collections NA Resume
- Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency
- Review and respond daily to requests for credit approval and release of credit holds
- Collaborates with Sales and Business Units to execute transactions within approved credit terms and limits
- Continually assess the team and processes to improve cash flow, improving the collection process, reduce aged A/R, reduce DSO, and decrease bad debt reserves and expense
- Manage processes and relationships with vendors related to Credit and AR functions (i.e. Third-party collections agency, credit card processing systems, credit review services)
- Possible travel to customer sites to build strong business relationships/enhance collection efforts
4
Responsibilities For Manager, Credit, Collections, & A/R Resume
- Work closely with the Corporate Legal Department on documents such as Standard Terms and Conditions, Master Agreements, bankruptcies and compliance matters
- Define and facilitate the reporting of performance metrics to the General Accounting Manager, Corporate Controller, V.P. of Finance and other Executive Team members as they relate to each working function
- Serves as the primary point of resolution for issues escalated by each working function
- Provides direction or directly resolves customer credit or collection issues
- Mediates disputes that arise in the Return Authorization Policy, Procedure and Process
- Manages, facilitates, develops and implements departmental enhancements and efficiencies to continue to improve fiscal control and Company profitability
- Work closely with our international subsidiaries Account Receivable teams to ensure adhesion to Company credit and collection guidelines
- Model standards of acceptable behavior and professionalism throughout the organization
- Directly involved with collections efforts for high risk accounts
5
Responsibilities For Manager Credit &collections Resume
- Communicate responsibilities and performance expectations to staff members
- Conduct performance management and evaluations
- Facilitate meetings with staff members
- Maintain full authority within approved policies, procedures, standards, and defined limits on credit matters within the designated area of responsibility. Provide verbal and written judgement and recommendations on exceptions subject to approval by higher authority
- Plan and execute or manage investigations. Arrange for and provide appropriate information for forced collections and the filing of suits or bankruptcy claims
- Represent the company at creditors' meetings and bankruptcy proceedings
- Handle and take appropriate action on collection irregularities (such as payment discrepancies and unearned discounts), adjustments (shipment error, etc.), and customer complaints and inquiries
- Develop and maintain a program for the systematic follow-up and collection of receivables. Follow closely the course of aging accounts and determine and execute action to be taken on delinquent accounts
6
Responsibilities For Fnm-manager, Credit / Collections Resume
- Cultivate and maintain staff and operational collaborative relationships on the supervisory and administrative levels with sales, purchasing, and other departments relative to company administration and credit and collection operations
- Personally handle collections beyond subordinates' authority including major accounts requiring individual attention, marginal accounts, problem accounts, special credit arrangements, and deviation from standards
- Cultivate and maintains positive and professional relationships with customers, financial institutions, credit sources, and the trade
- Participate in Lean - Kaizen and quality improvement processes
- Above average computer experience with Microsoft Office including advanced skills in excel and related software and system tools that support the collections process
- Evaluate credit risk for new customers and assign/maintain appropriate credit limits
- Handle all escalation of delinquent accounts and devise effective collection strategies including engaging the AD Sales Team to resolve collection disputes and discrepant accounts
7
Responsibilities For Manager, Credit & Collections Resume
- Handle the monthly billing cycle in the Broadway System and preparation of journal entries
- Prepare requests for customer refunds, escheatment process, and write offs
- Collaborate with management to maintain a SOX Compliant environment
- Ensure all tasks and department’s goals are aligned with management’s objectives
- Assist with implementation of new Credit & Collection Software
- Coordinate the execution of Credit and Collections policies
- Lead, develop, mentor, and motivate the AR staff of 3 people through highly positive behaviors that embrace management’s objectives enabling the team to model
8
Responsibilities For Manager Credit & Collections Resume
- Experience with Change Management to help restructure the team including appropriate training
- Outstanding people’s skills and aptitude to build strong relationships with the Ad Sales Team and work collaboratively with all key partners in Finance/Accounting
- A mindset that focuses on continuous improvement/process streamlining to help create and maintain an adequate control environment leading to successful audits
- Provides guidance and expertise on collections escalation protocols
- Direct interaction with clients to resolve payment issues if required
- Work with outside collection agents on assigned corporate collection clients
- Compile quarterly bad debt reserve items for final analysis on “At Risk” clients
- Accuracy, attention to detail and quality of work is paramount
- Work in a fast paced environment and adapt quickly to change
9
Responsibilities For Senior Manager, Credit & Collections Resume
- Dependability with attendance and with task completion
- Responsible for assuring the equitable implementation of credit programs and policies that increase sales volume and minimize the company's liability /credit risk
- Apply corporate credit programs, practices and procedures in a fair and equitable manner to all accounts in conformity to all State and Federal regulations
- Efficiently monitor each procedure and improve the effectiveness of the activities of the staff and keep the Department current with new procedures and company goals
- Excellent PC skills, especially Microsoft Excel & Word
- Experience in credit and collections
10
Responsibilities For Manager Credit & Collections NA Resume
- Manage accounts and expand credit lines to increase Sales flow or reduce terms to respond to information regarding the continued fiscal health of an account
- Assign all credit responsibilities, review the work performed by the credit representatives and analysts to ensure compliance to the corporate policies
- Maintain authority for all of personnel related decisions for the department which include, but are not limited to; hiring, training, and performance evaluations
- Oversee and manage the day to day operations of a local/global collection team and support outsourcing activities
- Set performance goals, establish professional standards for the staff and monitors performance to ensure that the objectives are met
- Manage the activity in the credit and/or collections department(s) while working with the business and customers on a variety of disputes, payment/credit inquiries and billing issues in a high-volume, fast paced environment
- Manage through the complete resolution of any payment/credit discrepancy issues and apply collection strategy across business units based on customer segmentation utilizing OnGuard Credit management software
- Implement credit management and collection strategies and manage workflow within OnGuard
- Manage process and monitor accounts submitted to third party collection agency or federal regulatory agency (i.e. FDIC or Bankruptcy)
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