Credit & Collections Specialist Resume Sample
Madonna Kshlerin
84318 Marquardt Island,
Los Angeles,
CA
+1 (555) 424 2123
Work Experience
Credit & Collections Specialist
03/2017
-
PRESENT
Detroit, MI
- The position requires a collaborative nature in working with internal and external groups of teams, and seeks to eliminate ambiguity from the external customer’s viewpoint
- Follow established policies and procedures to ensure audit and internal control requirements are met
- Superior time management skills and ability to meet standards
- Support Credit & Collections Manager with status updates for monthly reporting
- Review and process adjustments from the CSR’s in Call Center
- Correctly process bankruptcy filings when received
- Comply with all FCRA rules and regulations
Senior Credit & Collections Specialist
02/2014
-
12/2016
Phoenix, AZ
- Analyze and make decisions on customer accounts
- Generate reports and provide to management
- Creates and maintains centralized records of all collection activities and serves as a conduit for information between Accounts Receivable, Business Finance, and the operational teams
- Initiates collection process to ensure past due receivables are being collected per contract payment terms and per corporate collection policy, engaging other parties as required. Escalates and controls overdue account balances per corporate collection policy engaging other parties, including legal, as required
- Ensures Cash posting is done timely and accurately on a daily basis. Researches any unapplied cash with customers to resolve quickly
- Reconciles sponsor billing accounts as needed, including generating of customer account statements
- Generates monthly bad debt files based on corporate allowance for doubtful account policy
- Generates and distributes weekly and monthly Open AR Aging reports. Ensures reporting activities exceed the company’s requirement to expedite critical decisions for the business
- Analyzes and distributes relevant credit information regarding the financial health of new customers using Dun & Bradstreet and other sources and payment patterns of existing customers
A/R, Credit & Collections Specialist
07/2007
-
09/2013
Boston, MA
- Pulls data requested by auditors for cash postings
- Reviews Sarbanes Oxley credit and collection compliance with supervisor quarterlry and implements process changes to ensure compliance is maintained
- Works closely with supervisor to carry out ad hoc projects that support the Treasury Department on cash forecasting efforts
- Send out daily dunning notices to past due customers
- Obtain purchase orders from customers
- Respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale
- Utilize salesforce.com to obtain backup for invoices
- Escalate accounts to Sales Management and Sr. Finance Manager as needed and recommend accounts for bad debt/revenue reserve
- Coordinate with Global AR Collection team and provide weekly reporting to Sr. Finance Manager
Education
Strayer University - Woodbridge Campus
2002 - 2006
Bachelor's Degree in Accounting
Professional Skills
- Strong Excel skills as well as experience working with large amounts of data
- Strong analytical and communication skills, self-starter, team player with experience in collaboration
- Strong phone skills to effectively work with customers
- Strong organizational skills and the ability to prioritize multiple tasks are required
- Excellent communication skills – verbal, writing and listening
- NegotiateStrong interpersonal, communication and listening skills
- Excellent customer service skills while working to resolve payment issues
How to write Credit & Collections Specialist Resume
Credit & Collections Specialist role is responsible for excel, organizational, customer, analytical, interpersonal, microsoft, powerpoint, negotiation, word, collection.
To write great resume for credit & collections specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit & Collections Specialist Resume
The section contact information is important in your credit & collections specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit & Collections Specialist Resume
The section work experience is an essential part of your credit & collections specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit & collections specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit & collections specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit & Collections Specialist resume experience can include:
- Strong analytical and research skills to be used for problem solving and dispute resolution
- Active and effective listening skills
- Proficiency with Microsoft Office applications PowerPoint & particularly strong Excel skills involving pivot tables, VLOOKUP’s and macros
- Effective communication, problem solving and analytical skills required
- Effective and competent supervisory, customer service and organizational skills required
- Possess effective interpersonal, oral and written communication skills
Education on a Credit & Collections Specialist Resume
Make sure to make education a priority on your credit & collections specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit & collections specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit & Collections Specialist Resume
When listing skills on your credit & collections specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit & collections specialist skills:
- Demonstrated ability of time management skills with strong organizational, written and verbal communication skills
- Excellent verbal and written communication skills. Ability to effectively communicate with internal and external customers
- Communicates Effectively: Strong oral and written communication skills. Adjusts communication to fit a non-financial audience in an easy to understand manner
- Strong technology skills, with strong working knowledge of Microsoft Excel and Microsoft Word
- Have a strong work ethic, customer service mentality and excellent teamwork skills
- Practice good problem solving skills and make independent decisions
List of Typical Experience For a Credit & Collections Specialist Resume
1
Experience For Senior Credit & Collections Specialist Resume
- Strong PC skills including Excel ( Required) , Word and PowerPoint
- Strong interpersonal skills with the ability to deal professionally and timely with a variety of customer issues
- Strong verbal and written communications skills (make complex ideas easy to understand)
- Strong oral and written communication skills, and be able to clearly communicate credit and account information in an easy to understand manner
- Strong oral and written communication skills and be able to clearly communicate financial information in an easy to understand manner
2
Experience For Credit Collections Specialist Resume
- Prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background
- Experience as a collector, or the equivalent in related work experience, demonstrating a working knowledge of collection policies and procedures
- Personal computer skills--word processing and spreadsheets
- Advanced computer skills in Microsoft Office applications including Excel and Powerpoint
- Proven experience with SAP A/R or other ERP systems as end user
3
Experience For A/R, Credit & Collections Specialist Resume
- Multi task, be detail oriented, and effectively communicate is required
- Prior experience with Oracle or other ERP system
- Preferable call center experience or 4 months of collection experience
- Experience and demonstrated leadership ability
- Strong attention to detail and demonstrated consistent accuracy
- Eight (8) to ten (10) years high volume commercial collections experience, and/or an equivalent combination of education and experience
- Experience: 3 years of experience in high volume commercial credit and/or collections
- Oil and Gas Industry experience is required, , Glovia, Oracle, and GetPaid Experience is an advantage
4
Experience For Credit / Collections Specialist Resume
- Commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background
- Call center experience or 6 Months of collections experience
- Proficient skills with MS Office Suite (Word, Excel, PowerPoint and Outlook)
- Strong ERP experience, preferably with Lawson
- Building and maintaining a good relationship with Sales and interlinked functions such as Revenue, AR, Contracts, Renewals Team and Order Management
- Experience reading and understanding Dun & Bradstreet reports and financial statements
5
Experience For Credit & Collections Specialist With English & Dutch Resume
- Demonstrated working knowledge of collection rules and regulations and aging procedures
- Previous experience in a corporate accounting or billing department
- Customer service and basic accounting experience in a high volume manufacturing & distribution industry
- Solid understanding and ability to adhere to business processes to ensure appropriate transacting of orders and documentation of exceptions
- Related credit, accounting or customer service experience
- Strong understanding of Accounts Receivables
- Experience in managing multiple customers and points of contact
- Experience using SAP or similar software
- Assist Billing in research and validation of requested adjustments
6
Experience For A/R Credit & Collections Specialist Resume
- Accounting experience, with a focus on AR in a similar high-growth environment
- Strong sense of urgency. On top of that, as a service oriented positions, we definitely look for helpful, accommodating personalities
- Work with our customer base and maintain a strong relationship while collecting on open receivables
- Flexible and adaptable to constantly changing priorities
- Self-motivated with strong decision making abilities
7
Experience For Credit & Collections Specialist Available Resume
- Demonstrates urgency around activities that drive the business
- Demonstrates composure under pressure
- Achieve desired results in an effective, collaborative manner
- Operate a personal computer (software - MS Office), 10 key calculator, and other office equipment
- High volume corporate collections experience
8
Experience For Manheim Credit & Collections Specialist Resume
- Min. one year experience in a similar role
- Experience in the field of credit and collections in a customer oriented environment required
- Able to plan and prioritize day in a fast-passed and deadline driven environment
- Initiate, maintain and grow solid relationships with our Customers, Sales, Finance and Operational partners
- Analyze the adequacy of customer credit limits based on sales volume and payment experience
- Coordinate effective resolution of past due invoices and escalate customer issues with internal stakeholders
- B2B collections experience
- Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience
- Develop strong relationships with clients to strategically resolve any discrepancies with detailed statements, bills, product information
9
Experience For Credit & Collections Specialist With English & Swedish Resume
- Strong knowledge of general business/office procedures
- Monitor shared Order Validation Inbox - facilitate and/or respond directly to internal/external customer questions and manage various scheduled reports
- Action Oriented: A self-starter with a “can do" attitude in good times and bad times
- Experience in Credit and Collections
- Experience in Credit & Collection required
- High attention to detail – strong admin background
- Credit and/or business to business collections experience
- Have a willingness to provide excellent customer service to internal and external customers
10
Experience For Credit & Collections Specialist Resume
- Skilled user in MS Office software and Cloud base technology
- Strong knowledge of Legal businesses, products and services
- Experience in a similar role
- Credit & Collections experience
- Credit & Collections experience is important
- Very good (at least intermediate) knowledge of Excel also a requirement
- Experience in accounts receivables credit and collections, preferably in large Multinational Corporations
- Good knowledge of Luxottica’s credit policies and collection procedures
List of Typical Skills For a Credit & Collections Specialist Resume
1
Skills For Senior Credit & Collections Specialist Resume
- Strong PC skills including Excel (Required), Word and PowerPoint
- Strong telephone etiquette and diplomacy skills
- Strong technical skills and proficiency in Microsoft Office
- Strong Collection and negotiation skills
- Good follow up and follow through skills
2
Skills For Credit Collections Specialist Resume
- Demonstrated problem resolution skills and attention to detail is critical
- Initiates, manages change and has strong leadership skills
- Excellent written and verbal communications skills in English; Knowledge of French is an asset
- Strong interpersonal communication (written and verbal) and negotiation skills
- Exhibit strong verbal & written communication skills
- Working effectively as a team with various departments.
- Advanced Excel skills including knowledge of data analytics, pivot tables and other relevant financial reporting and accounting tools
- Deal calmly and effectively with customers via telephone while maintaining and promoting a positive image of Entrust Datacard Corporation
- Proficient computer skills required; ability to optimize performance and efficiencies utilizing systems such as MS Office Suite (Excel, Word, Outlook)
3
Skills For A/R, Credit & Collections Specialist Resume
- Prior experience working with sales, customer service and direct customers to resolve past due balances
- Superior oral and written communication skills when communicating with internal and external clients
- Analytical and problem solving skills with ability to examine documents and investigate discrepancies
- Provide superior customer service skills
- Effectively interact with all departments and all levels of management
- Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow
- Credit and collections experience or equivalent administrative support experience in health insurance or other business related environment
- Effectively communicate inside organization (manager, peers, members of team) as well as externally (customers)
- Experience in improving processes and proven track record of driving efficiency improvements
4
Skills For Credit / Collections Specialist Resume
- Seeks opportunities to acquire new knowledge and skills
- Basic data entry and keyboarding skills
- Proficient skills with MS Office Suite (Word and Outlook) and ERP Accounting systems
- Communicate effectively with customers in order to address past due accounts (verbally and orally)
- Organization and time management skills to assure timely completion of tasks
5
Skills For Credit & Collections Specialist With English & Dutch Resume
- Understanding of Systems (Oracle, SAP, JDE, SUN and or Pivotal) is a distinct advantage, or at least a good aptitude for systems
- Handle incoming and outgoing customer calls while building and maintaining strong customer relationships and customer satisfaction
- Determines validity of account discrepancies by investigating and obtaining information from operations, billing and customers
- Experience in a high-volume, customer interfacing role including collections and negotiating
- Experience working in Credit, Collections, and Accounts Receivable in an industrial setting
- Experience performing accounts receivable functions; including credit and collections
- Experience understanding Dun & Bradstreet or other outside credit reports and making credit determinations based on the findings of all information compiled
- Proven ability to perform credit and risk assessment while promoting sales and protecting against risk
- Thrives in a fast-paced, multi-tasking environment and is flexible and adaptable to competing priorities
6
Skills For A/R Credit & Collections Specialist Resume
- Experience evaluating credit risk and granting credit limits
- Multi-task by prioritizing and managing special projects along with daily responsibilities
- Balance competing priorities and adapt to changing requirements in a fast past team environment
- Skilled at resolving delinquent accounts to ensure the company's cash flow is optimal
- Good understanding of credit agency reports, financial statements and their use for credit review and collection support
- Demonstrate, promote, and ensure an outstanding level of service to internal and external customers
- Experience in accounting-related role
- Experience working with contractors or small business to business relationships
- Experience working with the Microsoft Office Suite of products, especially Excel
7
Skills For Credit & Collections Specialist Available Resume
- Previous experience reconciling general ledger accounts
- Experience working with third party credit insurance companies
- Good working knowledge of MS office, especially Excel & Outlook
- Previous experience using SAP or equivalent ERP desired, but not required
- Solid knowledge of billing and collections procedures
8
Skills For Manheim Credit & Collections Specialist Resume
- Highly customer focused and able to prioritize in a fast-paced, demanding environment
- Experience working with the Microsoft Office Suite of products, especially Excel
- Work accurately with numbers, including verification and data validation
- Experience in dispute resolution and managing an accounts receivable book of business
- Experience with credit granting
- Advanced experience with MS Excel including vlookup and pivot tables
9
Skills For Credit & Collections Specialist With English & Swedish Resume
- Credit and collections experience in a manufacturing or distribution environment
- Advanced experience in credit analysis of customer financials and other like credit reporting tools such as JD Edwards
- Advanced experience in collections diligence with a resolution approach instead of "dialing for dollars" approach
- ERP business system experience desired; preferably in manufacturing or distribution environment
- Consolidate all unit AR files to support Treasury reporting requirements
- Review and validate pending orders for acceptable terms and conditions as well as proper data entry
- Ensure that all collection strategies have been exhausted prior to sending accounts to 3rd party
- Embed and manage effective execution of standard processes and perform continuous monitoring
10
Skills For Credit & Collections Specialist Resume
- Demonstrates “we versus me” thinking
- Negotiates/re-negotiates priorities and competing demands for one’s time
- High Volume corporate B2B Collections experience
- Previous collections experience required; ability to manage a large account volume
- Two to four years of Collections experience
- Prioritize projects, multitask and motivate teams to produce quality materials within tight timeframes
- Collection experience
List of Typical Responsibilities For a Credit & Collections Specialist Resume
1
Responsibilities For Senior Credit & Collections Specialist Resume
- Confers with other departments including Customer Service, Account Management, QA, Billing and Warehouse to resolve discrepancies. Keeps open communication lines with all areas of the business to gather pertinent business data that could impact a customer’s credit status or ability to pay
- Good relevant experience in accounts receivable and/or credit control role
- Operate word processing, spreadsheets and applicable software
- Build effective relations with Customer Admin & Business Unit management
- Schedule and action telephone calls and emails to delinquent customers in an efficient, timely and effective manner
- Business to business collections experience
2
Responsibilities For Credit Collections Specialist Resume
- Good verbal and written communication with external and internal stakeholders
- Credit & Collection experience
- Responsible for the effective credit and collection management of Strategic House Accounts
- Work with C&C Manager to develop key metrics to measure the process effectiveness and efficiency
- Improving the Accounts Receivable (A/R) aging, improving DSO, and maintaining overall A/R integrity
- Researching and examining credit risks by assessing credit history and performing updated credit checks on active accounts
- Building a healthy working relationship with the customer with a view to keeping them onside and keeping them on board
3
Responsibilities For A/R, Credit & Collections Specialist Resume
- Providing input for forecasting and variance reporting
- Generating AR statements and sending them to customers
- Granting of terms and monitoring of accounts
- Interacting with sales support, customer account administration, contracts, and customer in reconciling accounts
- Making collection calls/emails in a professional manner while improving customer relationships
4
Responsibilities For Credit / Collections Specialist Resume
- Creating and maintaining credit files
- Identifying delinquent accounts and following up with customers for payment
- Approving or disapproving the extension of credit on new accounts
- Working knowledge of credit practice, commercial credit law, bankruptcy law and accounting
- Maintaining a department organizational structure sufficient to meeting all goals and objectives
- Providing documentation to customers requesting invoices, statements, etc
5
Responsibilities For Credit & Collections Specialist With English & Dutch Resume
- Tracking and reporting on credit & collections progress for the International Credit Manager
- Tracking and reporting on progress for the International Credit Manager
- Updating customer contact records
- Identifying key collections issues and provide recommendations of process changes or improvements in a timely manner
- Identifying problem accounts to be included as part of the provision for bad debts review
- Preparing communications for sales department of problem accounts and /or accounts to be placed on hold
6
Responsibilities For A/R Credit & Collections Specialist Resume
- Working knowledge of JD Edwards, GetPaid and Cognos desirable
- Reading and interpretation of financial statements to make sound financial decissions
- Working closely with customers and customer service team to resolve disputes
- Meeting monthly past due goals and call queue goals
- Responding to inquiries from customers and internal departments
- Processing customer payments and deposits
- Providing recommendations to leadership on specific customer circumstances
- Releasing orders that meet approved credit terms
7
Responsibilities For Credit & Collections Specialist Available Resume
- Accounting process and controls knowledge
- Understanding of software in a Windows based environment and mainframe applications
- Working knowledge of general Credit Department practices
- Posting cash receipts and correspondence with the bank
- Responding to customer AR calls with regard to account inquiries
- Helping the credit team achieve quarterly cash targets
8
Responsibilities For Manheim Credit & Collections Specialist Resume
- Working knowledge of systems used at ProQuest (i.e.: Oracle)
- Helping to reconcile their accounts
- Becoming proficient in multiple platforms at least in the short term
- Helping the credit team achieve quarterly reconciliation targets
- Ongoing analysis of doubtful accounts allowance to ensure adequate provisions are made
- Responsible for investigating, processing, and crediting the customer when applicable for tax exemption credits, billing errors, and rebates
9
Responsibilities For Credit & Collections Specialist With English & Swedish Resume
- Lead all billing and reporting activities according to deadlines and handle inbound and outbound collections calls
- Responsible for filtering inbound billing inquiries from clients and helping to route or resolve where needed
- Improves collections by routinely analyzing Accounts Receivable aging reports and developing a strategy to maximize receivables
- Perform collection activities to ensure account is paid according to contractual payment terms. This involves ensuring accurate billing and prompt collection
- Carry out an assortment of basic accounting tasks in accordance with standard procedures, including general accounting task
- Monitor and review client aging with finance personnel, identifying problem accounts and determining resolution
- Communicate with management and sales team regarding cash receipts forecast, processing short payments, write-off's
- Resolve customer billing issues, reconcile account discrepancies, and assist customers and internal departments with problem solving needs
10
Responsibilities For Credit & Collections Specialist Resume
- Assist with accounting and finance reporting
- Aid regional Credit Managers in compilation of monthly credit control reporting and forecasting
- Ensure compliance with all local laws and regulations regarding cash collection and debt recovery, as well as adhereing to any Baxter policies in place
- Ensure compliance with all local laws and regulations regarding cash collection and debt recovery, as well as adhering to any Baxter policies in place
- Initiate customer correspondence regarding outstanding customer credits
- Oversee activities as it pertains to credit application processing, invoicing, and master file customer administration
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