Credit & Collections Resume Sample
Myrtle Abshire
4154 Abner Station,
New York,
NY
+1 (555) 322 7870
Work Experience
Director of Credit & Collections
05/2017
-
PRESENT
San Francisco, CA
- To evaluate customer credit risk and agree payment terms according to company’s policy
- To take collection actions as per company’s policy, managing legal processes and external collections agencies where applicable
- Lead and direct credit and collection services and processes as part of the Shared Services team. Serve as a mentor to managers and staff, partner to sales and marketing, and customer relations. Interact and influence at all levels of the organization to realize the value delivered to business units
- Drive a continuous improvement culture through improved process, policies, and reporting as well as the oversight of performance vs. goals and metrics inside the corporate guidelines and relevant laws/regulations
- Collaborate in building strong talent bench strength in the Shared Services team
- Partner with other customer-facing areas of the organization to build strong business relationships, share best practices and create processes that deliver a consistent customer experience
- Engage internal and external resources on benchmarking activities in an effort to leverage best practices, identify relevant industry trends, and improve processes and strategies
- Control credit exposure for internal customers by setting appropriate credit lines in accordance with the credit risk for each customer and utilizing available tools such as shipment holds with a goal of maximizing sales while limiting losses
- Determine credit worthiness of new domestic and international customers utilizing financial statement analysis, D&B reports, references, and any other public information
Credit & Collections
10/2010
-
03/2017
Boston, MA
- Expert knowledge of financial statements analysis and risk assessment
- Strong demonstration of people leadership and business partnering capabilities
- Demonstrated success in a metrics driven B2B collections
- Strong communication skills (both written/verbal, ability to communicate effectively with non-finance audience)
- Strong ethic, integrity, and accountability attitude
- Contact customers as necessary to collect accounts receivable and to confirm payment status
- Review accounts receivable status of all service centers in the assigned territory to assure they are in a sound condition. Communicates with the Credit Manager or Director as necessary to discuss the territory’s overall collection status
Credit Collections Intern
08/2004
-
08/2010
New York, NY
- Build and improve external customer relationships with key accounts in order to influence payment patterns and maintain positive relations for continued revenue generation
- Oversee the comprehensive system solutions for the department managing access and maintaining data integrity while leading potential implementations of systems and/or integrations of new internal customers
- Serves as the functional expert regularly communicating departmental performance via metrics, ratios, and dashboards as well as communicating credit exposure to management as needed
- Improving and maintaining company KPI’s at an acceptable level
- Credit and Collections for a mid-sized company
- The position requires a collaborative nature in working with internal and external groups of teams, and seeks to eliminate ambiguity from the external customer’s viewpoint
- Follow established policies and procedures to ensure audit and internal control requirements are met
- Superior time management skills and ability to meet standards
- Finance/business experience
Education
Indiana Wesleyan University - Kokomo Campus
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Strong Interpersonal skills with proven ability to build effective relationships at all levels
- Strong knowledge of accounting principles and advanced Excel skills
- Excellent PC and Excel spreadsheet skills
- Strong analytical and customer service follow up skills
- Building relationship, empathy and negotiation skills with customers
- Proven Analytical and decision making skill
- Knowledge, Skills, Abilities of Credit, Collections, and Systems
How to write Credit & Collections Resume
Credit & Collections role is responsible for excel, customer, microsoft, general, interpersonal, credit, finance, advanced, retail, training.
To write great resume for credit & collections job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit & Collections Resume
The section contact information is important in your credit & collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit & Collections Resume
The section work experience is an essential part of your credit & collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit & collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit & collections position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit & Collections resume experience can include:
- Proven effective communication skills with all levels of personnel
- Use effective communication skills to address past-due accounts and increase percentage of receipts
- Excellent communication skills, both verbal and written, is essential
- They specifically want someone who has STRONG and OUTSTANDING customer service skills
- Strong Microsoft Office skills, particularly in Excel is required
- Process strong leadership, interpersonal and communication skills for this highly visible role within and outside the company
Education on a Credit & Collections Resume
Make sure to make education a priority on your credit & collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit & collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit & Collections Resume
When listing skills on your credit & collections resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit & collections skills:
- Advanced typing skills required. Accuracy and careful proofreading skills are essential
- Proven interpersonal, organisational and communication skills
- Familiarity with credit and collection operations procedures including reconciliation of A/R activity; good reconciliation skills
- Effective oral, written, and persuasive communication skills
- Influencing skills to get stakeholders towards a single goal
- Experience leading team members performing disparate responsibilities and activities while maintaining a solid level of engagement
List of Typical Experience For a Credit & Collections Resume
1
Experience For Director of Credit & Collections Resume
- Prior experience building and leading a centralized corporate credit risk/assessment function
- Effectively works an individual portfolio and meets specified goals
- Effectively generate and use appropriate reports to facilitate debt collections
- Experience researching and reconciling customer inquiries and/or disputes
- Experience managing a centralized billing, credit and collections department for a large company
2
Experience For Director, Credit & Collections Resume
- Primary liaison between Sales and Corporate Finance to ensure a good working relationship leading to collaborative receivable goals
- Demonstrated to be a self-initiative starter
- Experience in a complex, global company
- Prioritize work balance in partnership with Supervisor
- Commercial collections experience
- Develop solid relationships with customers and drive for timely payment from customers
3
Experience For Credit & Collections Spec Resume
- Maintaining weekly aging, deduction, and top accounts past due reports
- Negotiating payment plans, credit terms, and credit limits
- Establishing customer collections queries
- Reprinting statements and invoices upon customer request
- Handing inbound and outbound calls
- Following up on invoices and accounts that are 60+ days overdue
- Reviewing invoices with customers for any discrepancies
- Interacting with internal departments for account resolution
4
Experience For Credit & Collections Administrator Resume
- Adherence to utility group attendance guidelines, including no missed time during training
- Complete all month-end / quarter-end close processes, and work with Accounting on reconciling items
- Oversee billing of the licensing transactions to ensure accuracy
- AR invoicing- processing credit cards
- Maintain knowledge of best practices in the O2C process leveraging external benchmarking as required
5
Experience For Credit & Collections Rep Resume
- Works closely with the Trade Marketing Team to support improved deduction settlement processing
- Sound understanding of financial accounting and business processes
- Follow proper credit department procedures in the handling of past due customers
- Communicate with service center managers and sales representatives regarding their past due customers
- Appropriately identify and collect service charges, obtaining approval from the Credit Manager for any write-offs
- Post accounts receivable batches as necessary. Identify and resolve payment discrepancies, referring problems to the appropriate service center
6
Experience For Credit & Collections Agent Resume
- Work to resolve customer deductions, including but not limited to short payments, tax issues, warranty disputes, etc
- Process job accounts, sending NTO, lien requests, etc. Monitor payments
- Co-ordinate the credit control team’s workflow ensuring payments are accurately processed and allocated
- Research and reconcile cash application variances ensuring timely and accurate application
- Develop rapport and communicate directly with customers via phone and e-mail regarding invoices
- Conduct timely new/existing account credit investigations and analysis
- Monitor credit risks via Dun & Bradstreet, SEC reporting, and other financial information sources
7
Experience For Credit & Collections Team Member Resume
- Work with Treasury and Planning to establish cash collection goals
- Prepare weekly / monthly management reporting to measure departmental performance to established benchmarks and metrics
- Create reporting and audit all monthly and quarterly contractual allowances
- Establish goal-setting, and conduct quarterly / yearly performance reviews for staff
- Review licensing contracts to ensure correct account set-up
- Contact customers by phone and email/letter for outstanding invoice payment
8
Experience For Senior Credit & Collections Administrator Resume
- Manage intercompany accounts, managing credit memos, resolve disputes and send notifications
- Contact customers regarding past due balances via phone and/or email
- Provide coverage for invoicing as needed
- Provide coverage for other accounting staff as needed
- Contact customers regarding payment status
- Knowledge of legal lending methods
- Act as a key participant in the successful reduction of DSO (Days Sales Outstanding)
9
Experience For Lead, Credit & Collections Resume
- Responsible for day-to-day management of customer accounts receivable balances and maintaining low past dues for a high transaction business
- Produce documentation required by customers for payment processing
- Provide support for Billing and AR staff as necessary
- Responsible for on-going business status updates to the Supervisor of AR
- Provide feedback to refine and improve processes on an ongoing basis
- Produce documentation required by customers for payment/deduction processing
- Provides feedback to the A/R Supervisor and escalates issues when appropriate; provides feedback for opportunities to improve standard operating procedures
- Provides training for new associates on A/R procedures and polices as well as implementation of new procedures
10
Experience For Credit & Collections Hub Manager Resume
- Ensures the proper and timely processing of requests for the return of customer credit balances; monitors credit disbursements
- Accurate and timely updating of the system with regard to actions taken and future collection tasks
- Inbound Collection calls from commercial customers regarding queries on gas & electricity invoices
- Follow up with customers in relation to rejected Direct Debits and establish reasoning behind
- Complete Credit management functions regarding new & renewal business leads, customer accounts and general queries as required
- Knowledge of basic accounting terms
- Drive work streams related to the ongoing enhancement of the FGCC
List of Typical Skills For a Credit & Collections Resume
1
Skills For Director of Credit & Collections Resume
- Strong organizational, leadership, supervisory and managerial skills
- Excellent computer skills in Microsoft Office (Word, PowerPoint, Excel, Adobe) and Microsoft Outlook and the ability to create spreadsheets and presentations
- Recruit, develop, motivate, and retain suitably qualified team members to effectively operate the O2C transactional processes
- High level of creative problem solving and effectively leading changes in processes and methodologies
- Expert level skills using Microsoft Office Suite (Word, Excel, PowerPoint, Access & Outlook) and working knowledge of modern ERP systems (i.e., PeopleSoft)
- Clear thinking & ability to effectively communicate
2
Skills For Director, Credit & Collections Resume
- Build solid relationships with the business units, functional areas and customers to ensure an effective dialogue on complicated issues
- Effectively manage credit employees who reside across the world
- Communication effectively and professionally with customers and co-workers
- Manage all customer queries, complaints and problems in a professional manner, effectively and efficiently
- Advanced French, English and German skills
3
Skills For Credit & Collections Spec Resume
- Effectively pursue balance due or chargeback invoices
- Effectively balance multiple initiatives
- Organizing one’s work, setting priorities and meeting critical deadlines
- Building strong positive relationships with Sales & Billing Teams and Sales & Billing Managers
- Experience coaching and guiding teams
- Experience managing a centralized billing, credit and collections department for a medium to large company
- Experience with general ledger account reconciliations including month end closing processes
4
Skills For Credit & Collections Administrator Resume
- Interact with and provide support to Team colleagues and management contributing to a strong team culture and partaking in initiatives / forums
- Strong knowledge of account reconciliation and deduction management procedures involving mass merchandisers, specialty retail chains and distributors
- Experience working within shared services environment, knowledge of Lean Six Sigma tools, and process management and optimization
- Good working knowledge of terms and conditions and related commercial issues
- Strong knowledge of bookkeeping and accounts management
- Comprehensive knowledge of and experience with credit analysis predictive scoring models
5
Skills For Credit & Collections Rep Resume
- Previous experience working in an office environment in a customer service and / or administration role is essential
- Previous experience working in a collections environment is beneficial, but not essential
- Some experience with computerized accounting methods
- About 5 years’ experience in a blend of credit collection and accounting functions
- Proven attendance and punctuality record
- Possesses a strong work ethic and can work in a fast-paced environment with an emphasis on accuracy and attention to detail
- Work closely with sales teams to improve sales velocity, enhance the customer experience and maximize collection results
- Consolidate regional information to monitor global exposure
6
Skills For Credit & Collections Agent Resume
- Exhibit a solid professional business image with a team player attitude
- At least ten years of progressively responsible experience in the specific functional areas outlined
- Manage multiple priorities within tight deadlines
- Extensive international trade experience
- Prioritize departmental workload in support of published service levels
7
Skills For Credit & Collections Team Member Resume
- Impeccable ethics and strong commitment to Flowserve’s values, strategies, operations and associates
- Most importantly, a strong desire to drive change, improvements and quantifiable results
- Administrative/clerical experience, preferably in Accounts Receivable and/or collections
- Previous experience in a service oriented position
- Credit/Collections/Deductions Resolutions experience
- Demonstrated ability to coach to behaviours that drive results
- A strong customer focus with the ability to have detailed and intelligent financial discussions with Card Members
- Able to demonstrate sensitivity and compassion in a difficult situation
8
Skills For Senior Credit & Collections Administrator Resume
- Able to deliver Strong Quality Monitor and Compliance performance
- A good knowledge of credit and collections
- Demonstrate ability to drive the credit and collections team
- Demonstrate ability with change management
- Strong knowledge of Microsoft Word Excel and PowerPoint
9
Skills For Lead, Credit & Collections Resume
- Reviewing, preparing and analyzing accounts receivable aging reports
- Hiring, training and supervising competent credit and collections staff
- Running reports, invoicing report errors, under $500’s report, reauthorization report, post billing report
- Administering and enforcing credit and collections policies and procedures
- Preparing and developing work strategies and goals
- Interfacing with multiple departments, including sales staff and management
10
Skills For Credit & Collections Hub Manager Resume
- Selecting and managing the relationship of third-party collection agencies
- Negotiating and planning with customers to clear debt with use of payment plans
- Assisting Team Administration of – Legal / Bad debt / Reporting / Process /
- Managing Inboxes and answering customer enquiries
- Assisting the Credit & Collections Manager with managing customer accounts
- Developing strategies and goals to reduce exposure to write-offs
- Working closely with Business Account Managers to resolve customer issues and secure payments
- Working with FOS and collection Teams to reduce and chase unallocated cash balances held on the ledger
List of Typical Responsibilities For a Credit & Collections Resume
1
Responsibilities For Director of Credit & Collections Resume
- Skip tracing knowledge and experience
- Strong work ethic with a go-getter attitude balanced with finesse
- Experience in commercial credit and collections, preferably in the technology or software industry
- Telephone based customer services experience is desirable
- Manage and prioritize all collection activities and risk mitigation activities across the Shred-it business unit in the US and Canada
- Maximizes effectiveness of the collection process by identifying problems early in the collection process
- Experience in credit research, corporate risk management, or enterprise risk management
- Evaluating credit risk
- Manages licensing billing to ensure accurate accounting practices
2
Responsibilities For Director, Credit & Collections Resume
- Proficient in financial statement analysis and using Dun & Bradstreet and Experian reporting systems
- Responsible for managing the activities of credit approval and credit collection
- Prepare clear and accurate reporting and KPI Metrics to department, business units and executive management
- Answer phone calls & emails from customers regarding payments or past due balances
- Implement group policies and guidelines regarding credit control and collections
- Provide overview and follow up of A/R aging analysis
- Process and deposit incoming checks from customers
- Work environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer
- Work with the Royalty Analysts to identify any outstanding cash quickly for entry into the system
3
Responsibilities For Credit & Collections Spec Resume
- College graduate, MBA desirable, with formal credit analysis training
- Familiarity with licensing agreements, royalty statements, and deferred revenue processes
- Familiarity with global VAT and Tax Withholding structures
- Creative thinking with initiative and self-motivation
- Intermediate/Advance working knowledge of MS Office applications (Outlook, IE, Windows 10, Excel and Access. ERP Oracle R12 and exposure to Royalty Software
- Bring different functions to the table to drive DSO improvement
- Be productive while maintaining quality
4
Responsibilities For Credit & Collections Administrator Resume
- Assist with projects involving around ERP conversion and data integrity
- 6 months internship starting January till July 2017
- Use general office equipment, including 10-key by touch
- Understand basic accounting
- Be prepared to assume responsibilities which result from Credit’s footprint extending to multiple sites
- Participate in testing projects
- Responsible for daily phone contact with commercial customers in relation to their arrears profile & in securing settlement
- Outbound Collection of aged debt by telephone – prompted by system generated tasks & own initiative using aged debt analysis reports
5
Responsibilities For Credit & Collections Rep Resume
- Sound decision making/judgment
- Contact customers by telephone to determine the reasons for overdue payments and advise
- Works cross-functionally with other areas to ensure consistentbusiness operations and field contractor processes. Prepares activityreports, financial position forecasts, and reports required by
- Plans and organizes workflow for non-pay and collection procedures.Maintains services, performs soft disconnects, or ensures that theservices continue. Ensures the phone/online services are not impactedfor the customers that post-date their payments
- Oversees invoicing from vendor ensuring timely payments and resolutionof field issues
- Recommends credit limits, handles special credit arrangements, and problem collection accounts. Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures
- Check the trade and bank references as needed to complete the customer’s credit application
- Initiative: Tackle problems and take independent action, seek out new responsibilities, act on opportunities, generate new ideas, practice self-development
6
Responsibilities For Credit & Collections Agent Resume
- Recovery Management Tool: Establish criteria and operating standards / parameters for write-off account assignments for all customer segments and for all agencies
- Collections Customer Support: Oversee TWC staff performance ensuring customer disputes and escalations are resolved in a timely and accurate manner. This includes resolution of collections agency / credit bureau escalations and equipment loss disputes
- Research and identify gaps in current payment service policies and ensure compliance reporting is created by IT to minimize financial loss when automation cannot be attained
- Lead and perform data mining/in-depth analysis of our customer base to identify, and make actionable recommendations to drive better opportunities for the businesses
- Assist in setting reporting best practices, policies, objectives and strategies to scale data reporting and determining gaps in reporting and develop proposals to rectify these
- Proven ability to build confidence and trust with a team and internal and external customers
- Two years of experience with B2B Accounts Receivable
7
Responsibilities For Credit & Collections Team Member Resume
- Lead and develop the Compliance Analytic/Automation team in support of Payment Services goals and objectives
- Achievement of quarterly and fiscal year end collection targets to achieve assigned KPI’s
- Use proactive collection strategies to protect the Company’s financial assets by minimize risk of loss to bad debt
- Manage the credit, collection and cash application processes for all Deluxe business units
- Develop, implement and monitor credit and collection policies and procedures and methods to meet operational needs, improve the credit and collection processes, insure best practices, and minimize the company’s overall bad debt expense
8
Responsibilities For Senior Credit & Collections Administrator Resume
- Oversee periodic credit evaluations on active customers
- Lead the credit approval process to assess the credit worthiness of prospective customers using data obtained from credit reports, credit references, financial reports, etc., and establish credit levels and terms,
- Provide training, coaching, feedback and assistance to team members to ensure adherence to guidelines and procedures to meet/exceed established performance metrics
- Ensure the credit and collections team is capable of meeting established objectives and bridging any perceived gaps through active personnel management including formal and information performance reviews and making changes to team composition when necessary
- Strong knowledge of accounting principles and advanced Excel spreadsheet capabilities
- Strong work ethic and an interest in building a team committed to quality and excellence
- Facilitate the forecasting of monthly cash receipts
- Manage the activities of a team of 12 comprised of Leads and staff
9
Responsibilities For Lead, Credit & Collections Resume
- Review credit documents for accuracy, completeness and adherence to policies
- Initiate collection efforts, negotiate settlements, and make recommendations for collection agency placement
- Review and analyze the agings, and reconcile the Accounts Receivable sub-ledger to the general ledger
- Develop strong relationships with all business units/internal customers to provide transparency into the credit/collection process as well as consistently enhance the overall quality of the credit and collection process
- Provide assistance and respond to the requests of the company’s auditors
- High integrity individual, team builder, extremely detail and results-oriented
- Increasing managers’ and sales professionals productivity (answering telephones, interacting with clients, editing presentations and proposals, entering sales orders)
- A professional and positive appearance and attitude
- Attention to detail, ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability and produce quality work under deadline pressure
10
Responsibilities For Credit & Collections Hub Manager Resume
- Be discreet, flexible, work independently, and prioritize situations to expedite handling of important matters
- Perform accounts analysis and reconciliation in order to maintain accuracy and integrity of customer’s accounts
- Encourage customers to access statements electronically through Essilor’s Green Initiative program
- Ensure timely resolution of disputes, according to contractual agreements or standard Terms &Condition’s, following documented Standard Operating Procedures
- Familiarity with general collection platforms
- Manage staff on daily collections follow-up of due and past due receivables, and cash applications
- Oversee relationships between Operations, Sales and Credit and Collections personnel to assure that timely credits are issued in accordance with approved sales programs for both North American and licensing transactions for the international customers
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