Customer Care Associate Resume Sample
Makenzie Labadie
403 Leila Vista,
Chicago,
IL
+1 (555) 776 1784
Work Experience
Customer Care Associate
06/2015
-
PRESENT
Detroit, MI
- Work as part of a team and demonstrate customer service excellence
- Make recommendations according to customer’s needs
- Consistent and regular attendance is mandatory
- Verify/Collect demographics and update as necessary in CRM system
- Perform account management activities including, but not limited to
- Deduction research claim recovery and resolution creating & processing product returns Order discrepancy claims
- Perform order management activities including, but not limited to
- Purchase order processing: EDI, telephone, fax
- Unavailable product review
Senior Customer Care Associate
02/2010
-
03/2015
Los Angeles, CA
- Handle shipping issues including, but not limited to
- Proof of delivery verification
- Issuing call tags
- Expedited shipping requests
- Field customer calls including, but not limited to
- Answering inbound calls from customers, and various other internal departments
- Case initiation and resolution
- Making outbound calls to customers, and various other internal departments
Inbound Customer Care Associate
07/2005
-
10/2009
New York, NY
- Perform product management activities including, but not limited to
- Welcomes customers, determines reason for visits, and directs customers appropriately
- Responds to irate, difficult, and distressed customers. Elevates calls/inquiries to supervisor when appropriate
- Assists customers in resolving animal-related issues such as adoptions, lost pets, license renewals and sales, impounds, relinquishments, fee assessments, vaccination/sterilization, animal ordinances, and similar issues
- Acts as cashier. Processes cash, check and credit card transactions for services provided. Balances funds at the end of the business day and reconciles discrepancies
- Works with databases to enter and retrieve complex records regarding animals, owners, violations and citations, referrals, and general information. Prepares and updates a variety of reports
- Operates a vehicle to pick-up and deliver animals and materials from other locations and County offices
- Monitors animals for signs of illness or unusual behavior. Provides basic first aid, administers medications, ensures appropriate amount of food and water, and grooms as directed
- Cleans, disinfects, and maintains kennels, cages, animal holding areas, clinic, outside runs, laundry, and dishes. Maintains and restocks supplies
Education
North Central University
2000 - 2004
School's Degree in Business Administration
Professional Skills
- Excellent communication and effective negotiation skills. Demonstrated conflict resolution experience in previous roles
- Excellent organizational, time-management, and follow-up skills required. Proficient typing skills
- Strong organizational, priority and time-management skills
- Strong attention to detail and strong oral and written communication skills
- Strong communication skills required, including oral, written, and active listening to identify gaps and ask appropriate, probing questions
- Strong verbal and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers
- Excellent keyboarding and computer skills using multiple software applications simultaneously
How to write Customer Care Associate Resume
Customer Care Associate role is responsible for customer, listening, typing, interpersonal, computer, basic, software, training, communications, organizational.
To write great resume for customer care associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Care Associate Resume
The section contact information is important in your customer care associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Care Associate Resume
The section work experience is an essential part of your customer care associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Care Associate resume experience can include:
- Solid verbal communication skills with ability to articulate communication clearly and effectively to the borrower and management team
- PC and Windows experience with proficient typing skills and ability to utilize multiple system tools simultaneously. Typing 35-40 words a minute required
- Demonstrated proficiency in problem solving and proven ability to prioritize accordingly
- Proven previous experience in providing excellent customer service
- Excellent organizational and planning skills, with attention to detail and accuracy especially when under time constraints
- Good negotiating skillsWork wells under pressure; can manage conflict and confrontation
Education on a Customer Care Associate Resume
Make sure to make education a priority on your customer care associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Care Associate Resume
When listing skills on your customer care associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer care associate skills:
- Excellent communication skills; ability to communicate effectively with internal and external customers
- Good organizational skills, proven ability to multitask and ability to function in a fast paced environment
- Strong verbal and effective written skills
- Have strong multi-tasking skills while ensuring accuracy and attention to detail
- Handle multiple priorities and demands in a professional. environment with a strong focus on providing excellent customer service
- Problem solving & strong analytic skills
List of Typical Experience For a Customer Care Associate Resume
1
Experience For Senior Customer Care Associate Resume
- An empathetic ear and excellent active listening skills
- Excellent oral and written communication skills necessary to interact with customers and Management
- Hold good computer skills especially web navigation and research capabilities
- Positive attitude and good social/interpersonal skills are essential
- Strong interpersonal skills - ability to work well with a broad range of personality styles/ types
2
Experience For Claims Customer Care Associate Resume
- Exceptional verbal and written communication skills and a strong service mindset is required
- Excellent organizational, time-management, and follow-up skills required
- Analyzes documentation for processing customer requests, using general problem-solving skills to resolve inquiries and requests
- Provide customers with an excellent service experience by listening carefully and confidently addressing their needs
- Proficient PC skills with an emphasis on MS Office suite including MS Word, PowerPoint and Excel
- Effectively handle and resolve customer calls in a high call center volume environment
3
Experience For Inbound Customer Care Associate Resume
- Work effectively and collaboratively with other team members in pursuit of customer satisfaction
- 1 – 3 years call center experience and/or customer service experience
- Explain the process effectively to customers as well as internal stakeholders
- Providing exceptionally positive experiences to our customers
- >Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- >Organizing and completing tasks according to assigned priorities
- Good command of MS Office including Word & Excel
4
Experience For Customer Care Associate With English Resume
- Work in a multi-cultural environment, proven adaptability to differing cultural and business environments
- Demonstrate the ability to be detail oriented flexible and multitask in a changing environment
- New Account / Contract / BP creation set up for XE SOLD / Pricing Quotes / Validations on credit requests
- Flexibility― Able to adapt behavior and opinions to different situations, individuals, or changing company priorities
- Initiate cost effective resolutions to customer warranty and satisfaction issues
5
Experience For Remote Customer Care Associate Resume
- Currently enrolled in a college. 1+ years of online or retail customer service experience
- Work experience in a customer service or call center environment under your belt; new grads are very welcome to apply
- Pedigree Authentication Sales rep inventory audits Regulatory reports submitted State license validation
- At least two years of professional work experience in a customer service and/or client relations role
- Previous experience in a high call center or high customer contact environment
- Knowledge of or experience with SalesForce or Facets
- Dispatch/help desk/customer support experience
- Experience in customer service in insurance companies
- Experience in similar position
6
Experience For Summer Programs Customer Care Associate Resume
- Act as the voice of our customers and help us prioritize future enhancements to the Zenefits platform
- Verifies account activity with customers over the phone to determine if transactions or activity can be validated by card holders
- Effective verbal and written communication with customers, providers and other healthcare professionals
- Customer service experience in team based environment
- Solid knowledge of Microsoft Office and Internet explorer for work purposes
- Twelve months demonstrated consistent and stable work history required
- Customer Service experience in a contact center environment or via phone, required
- Collaborate inter-departmentally to promote effective lines of communication in order to quickly respond to and resolve requests
7
Experience For ORS Nasco Customer Care Associate Resume
- Customer Service experience in a contact center environment or via phone,required
- Review open activity and prioritize by account, time of call, etc
- Proven ability to model leadership behaviors consistent with our Code of Conduct and company values
- Collaborate inter-departmentally to promote effective lines of communication to quickly respond to and resolve requests
- Well organized with the ability to multi-task and prioritize workload
- Develop, recommend and implement process and/or operational improvements to enhance efficiency and effectiveness of operations
- Establish and maintain positive and effective work relationships with coworkers, clients, providers and internal/external customers
8
Experience For Customer Care Associate CPO Resume
- 1–3 years’ customer service (if minimal to no call center experience)
- Senior level job with extensive work experience
- Greeting guests as they enter, addressing reason for their visit, and assisting as needed
- Answering phones, transferring or taking messages as needed
- Managing data, including creation, updates and deletion
- Providing exceptional customer service to customers while receiving inbound calls
- Interacting with healthcare facilities to facilitate the processing of bulk product orders
- Filing of daily billing slips, EDS, Choice Forms and other paperwork.Prepares and sends re-determination letters as instructed
9
Experience For Customer Care Associate Priority Hiring Resume
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Answering any questions regarding products or services
- Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims
- Resolving complex situations following pre-established guidelines
10
Experience For Finance Customer Care Associate Resume
- Processing/reviewing time sheets for accuracy and completeness
- Willing to learn and self-initiated
- Processing confidential data and information
- Providing written responses to on-line customer inquiries
- Educating customers on ways to conserve energy usage, avoid/address service or payment issues in the future
- Preparing documents for mailings
- Scheduling follow-up appointments with homeowners at 11-month anniversary to ensure customer satisfaction
- Assisting patient and customers with inquiries related to Novo Nordisk
List of Typical Skills For a Customer Care Associate Resume
1
Skills For Senior Customer Care Associate Resume
- Strong analytical and problem-solving skills. Lean Six Sigma qualifications an asset
- Strong technical troubleshooting skills, perseverance, and patience
- Strong compute skills (MS Office apps)
- Effective communication skills and ability to work as part of a team as well as function independently is required
- Excellent telephone and customer communication skills
- Proficient computer skillsProblem solver; demonstrates sound judgment and common sense
- Industry benchmark customer service skills required – candidates are provided with strong opportunities to influence customer opinion and direction
2
Skills For Claims Customer Care Associate Resume
- Excellent computer skills. Ability to learn new software and work between multiple screens
- Strong written communication skills with the ability to draft informative correspondence to homeowners
- Typing skills and computer navigation ability
- Proficiency with reading, writing, organizational, problem solving and computer skills
- Effectively resolving customer billing inquiries during the initial contact
- Developed listening skillsand patient focus
- Handle conflict resolution professionally, calmly and effectively while focusing on customer satisfaction and retention
- Basic Computer Skills including Microsoft Outlook, Word, Excel and basic internet search capabilities
- Basic Computer Skills including Microsoft Outlook, Word and Excel and basic internet search capabilities
3
Skills For Inbound Customer Care Associate Resume
- Problem solving skills with a can do attitude
- Are passionate about resolving problems as quickly and effectively as possible
- Responsible for assisting customers with technical and informational inquires via inbound phone calls and online communication with impeccable follow up skills
- Working experience in sales/call centers with work experience in insurance industry considered an added advantage
- Ability and willingness to learn new skills and expand the role as needed due to evolving business demands
- Utilize customer service skills to maximize satisfaction for Hilton Honors members
- Previous telephone customer service experience and/or outbound telemarketing experience
- Has a proven track record of Customer Experience and Customer Focus
- Effectively communicate with members and healthcare professionals (articulate)
4
Skills For Customer Care Associate With English Resume
- Construction experience with some supervisory or project oversight experience
- Operate an automobile, have a valid state drivers license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes
- Prior inside/outside sales experience desirable
- Satisfactory math skills for basic retail calculations such as discounts, sales tax, etc
- Construction experience with supervisory or project oversight experience
5
Skills For Remote Customer Care Associate Resume
- Construction experience with some supervisory or project oversight experience
- Multi-task and effectively manage several different assignments simultaneously
- Able to effectively manage cost control and recovery
- Demonstrate strong abilities and knowledge with wireless devices and wireless networks
- Demonstrated ability to utilize MS Office software to document issues/concerns/and areas of opportunity for effective communication
- Basic computer skills – word, excel, email
- Professional demeanor with ability to interact effectively with high level management
6
Skills For Summer Programs Customer Care Associate Resume
- Superior organizational skills. Ability to organize large quantities of digital documents
- Prior inside/outside sales experience desirable
- Train Dispatch staff to effectively perform their job
- Effectively breakdown information and identify opportunities to gain homeowner agreement and trust
- This role requires white glove service as it relates to Soft Skills
7
Skills For ORS Nasco Customer Care Associate Resume
- Construction experience with some supervisory or project oversight experience
- Organizing and completing tasks according to assigned priorities
- Operate basic office equipment including scanning, copying, and faxing
- Use Microsoft Word, Excel, Internet Explorer, and Psych Consult. Ability to operate basic office equipment including scanning, copying, and faxing
- Multi-tasking ability a requirement, successful candidates need to work numerous conflicting priorities
- Lead daily dispatch activities to include scheduling, coaching and department efficiency/effectiveness
8
Skills For Customer Care Associate CPO Resume
- Previous experience in retail or E-Commerce and an inbound call center professional office setting
- Solid computer knowledge of various software applications including Microsoft Excel, Word, Outlook, Internet
- Develop effective working relationships with teammates
- Demonstrate a positive attitude even in challenging situation
- Enjoy collaborating and possess a solid work ethic
9
Skills For Customer Care Associate Priority Hiring Resume
- Experience using various software (Email, ERP/Order Entry Software, MS Office)
- Experience directing 3-4 people
- Six months experience in providing customer service
- Outbound and inbound call support for customers by verifying account activity to determine if transaction activity is valid
- Experience in providing customer service either via phone or in person
10
Skills For Finance Customer Care Associate Resume
- Demonstrates basic knowledge of client’s products upon completion of training
- Excellent attention to detail and multi-tasking abili
- Strong computer and keyboard ability with advanced knowledge in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Answer the telephone and communicate with Hilton Honors members in a friendly manner to create a superior guest experience
- Identifies and escalates priority issues
- Sound judgment with the ability to make good decisions under time pressures
List of Typical Responsibilities For a Customer Care Associate Resume
1
Responsibilities For Senior Customer Care Associate Resume
- Excellent communication, persuasion and problem-solving skills
- Strong organizational and administrative skills Ability to work in a team environment
- Excellent interpersonal, written and oral communications skills in English, French an asset
- Experience in collections and/or claims processing strongly desired
- Basic computer skills, knowledge of Microsoft Office applications, including Outlook Calendar and Excel
- Great typing skills
- Apply empathy to senior level clients and customers that have experienced a less than acceptable customer experience
2
Responsibilities For Claims Customer Care Associate Resume
- Effectively communicate (articulate) with providers and other healthcare professionals in English
- Effectively communicate with members and healthcare professionals by phone, chat, e-mail, letter
- Previous insurance experience or leadership experience
- Takes accountability for resolving customer issues focusing on the Customer Experience
- Create and implement forward-thinking, effective solutions to customer issues
- Previous customer facing experience required
3
Responsibilities For Inbound Customer Care Associate Resume
- Achieve and maintain strong working relationships with Field Technicians and Field Management
- A truly Digital Hub, finance and technology companies are locating here because of talented university students and excellent quality of life
- Adjust actions in response to shifting priorities and rapid change
- We operate 24 X 7
- Provide positive experiences for our customers
4
Responsibilities For Customer Care Associate With English Resume
- Experience in a customer service environment
- Experience with Executive/VP level escalations
- 6 months of success customer service or internet experience
- Online or retail customer service experience
- Positive, confident, enthusiastic with excellent attention to detail
- One (1) years of customer service experience with the ability to handle customer escalations with minimal assistance required
- Demonstrated ability to listen with intent to understand
5
Responsibilities For Remote Customer Care Associate Resume
- Demonstrated proficiency to verbally translate written communication
- Effective utilization of internal systems, tools, processes and procedures
- Strong knowledge and comprehension of client, product and processes
- Customer service experience in the medical field
- Strong work ethic and sense of urgency to complete objectives
- BS in business related discipline or equivalent experience
6
Responsibilities For Summer Programs Customer Care Associate Resume
- Experience in Salesforce.com desirable
- Customer care/contact center experience via phone or in person
- Previous Customer Service experience required, preferably in a fast-paced environment with unpredictable and difficult inquiries
- Demonstrated ability to make quick decisions and negotiate for a win-win resolution of customer's problems
- Experience in Healthcare, Pharmaceutical & Life Sciences industry
- Reset priorities as needs dictate
- Empathetic good listener, patient
- Reliable vehicle and valid driver's license required
7
Responsibilities For ORS Nasco Customer Care Associate Resume
- Experience in call center environment
- Experience in a call centre environment; and
- Customer Service experience preferably in the construction industry
- Experience in Customer Service Environment / Customer Orientated
- 1 – 3 years’ customer service (if minimal to no call center experience)
- Prior healthcare revenue cycle required, preferably in a voice account
- Customer Service experience preferably in construction industry with 3+ years as an Assistant Superintendent
- Logistics experience / background
- Proficiency in MS Office required. AS400 and EDI experience an asset
8
Responsibilities For Customer Care Associate CPO Resume
- Participate and be an effective communicator for team/workgroup field meetings
- Contacting Employers: Performed to obtain identification information for incomplete payments. Receiving incoming employer calls
- Making outbound calls to customers, and various other internal departments 5. Perform product management activities including, but not limited to
- Looking for English speaking and Bilingual English/French candidates
- Supporting internal Yahoo! employee support requests for friends and family
9
Responsibilities For Customer Care Associate Priority Hiring Resume
- Sitting 98% of the day; ability to lift up to 5 pounds
- Billing Inquiries which include invoice review, standard price quotations, US inquiry price checks, item availabity and standard transit times
- Reviewing transaction activity for fraud detection
- Starting Pay is 12.50/hr for Bilingual and 11.50/hr for English
- Updating of account information includes store numbers, names, price types, phone numbers, etc
- Starting Pay is 12.50/hr
- Understanding of US Healthcare system and revenue cycle management
- Processing product returns
- Working knowledge of maintenance, repair, operations (MRO), and property marketing products
10
Responsibilities For Finance Customer Care Associate Resume
- Valuing Diversity― Able to monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds
- Troubleshooting electronic devices to ensure standards are met within the FDA guidelines
- Bring an awesome can-do attitude to the workplace!
- Analyzing medical insurance claims for quality resolution
- Updates job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training
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