Customer Service Professional Resume Sample
Griffin Ernser
32353 Parker Terrace,
Chicago,
IL
+1 (555) 368 5058
Work Experience
Customer Service Professional
06/2016
-
PRESENT
New York, NY
- Collaborate and communicate effectively with functional stakeholders to ensure a consistent customer experience across Cargill’s divisions and functional areas
- Experience in an International Customer Service of min 2 years
- PC knowledges in SAP, MS Office
- Good English language skills are required, further German or French languages skills are desirable
- Very good customer and service orientation required
- Manage work queue of incoming orders from variety of sources including phone calls, direct website orders, and moving company orders
- Answers telephone and/or emails in a timely, polite and professional manner
Customer Service Professional M-F am
04/2010
-
04/2016
Los Angeles, CA
- Responds to inquiries, complaints, or processes transactions ranging from simple to highly complex
- Uses tools to provide customer support and complete system documentation
- Understands program services and requirement and able to apply knowledge
- Gather information to document accurately and efficiently
- Check for potential service failures/delays in service, and confirm service schedule times with shippers and technicians
- Locate and assign technicians to fulfill all orders including unscheduled and last minute job orders
- Ensure the proper authorization process is followed if additional items are added to the order, including obtaining permission from the moving coordinator
- Create and Maintain relationships with vendors/technicians and movers
- Using a variety of tools, including internet searches, locate, qualify and contract with new vendors as to continually service customer’s needs. Enter new contracted vendors/technicians to the database
Call Center Customer Service Professional
01/2003
-
12/2009
Philadelphia, PA
- Negotiate best pricing for services provided by technicians on all job orders. Ensure technicians are fully aware of and agree to our service and billing requirements
- Work with the billing department to resolve technician billing issues
- Follows established client and Intelenet policies and procedures, including but not limited to system and tool usage, customer experience management, and product guidelines
- Initiates escalation as appropriate to ensure leadership awareness of problems
- Excellent attendance is an essential function including
- Handle most calls and transactions independently and escalate calls properly when appropriate
- Receptivity to details and frequent performance feedback
Education
Evangel University
1998 - 2003
School's Degree in Business
Professional Skills
- Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
- Demonstrates good judgment and problem solving skills; critical thinking and analytic skills that provides timely solutions
- Strong typing skills and some experience with Excel is required
- Proficient PC skills and prior experience in a PC environment
- Demonstrates Leadership Qualities such as:managing conflict, coaching, counseling and critical thinking skills
- Prior call center experience or experience working in a structured customer service position
- Detailed oriented with demonstrated data entry skills. Efficient with proficiency and accuracy in typing/keyboard is required
How to write Customer Service Professional Resume
Customer Service Professional role is responsible for microsoft, customer, excel, electronic, word, replenishment, software, translation, research, training.
To write great resume for customer service professional job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Professional Resume
The section contact information is important in your customer service professional resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Professional Resume
The section work experience is an essential part of your customer service professional resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service professional responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service professional position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Professional resume experience can include:
- Uses good judgment and problem-solving skills; critical thinking and analytic skills that provides timely solutions
- Engaging phone demeanor, active listening skills, and can engage others with a strong desire to manage multiple, high volume inbound calls every day
- Superior time management skills with the ability to constantly multi-task and re-prioritize
- Demonstrated ability in managing multiple priorities in a fast-paced environment
- Demonstrated ability to hold self-accountable, drive results and adapts well in the face of ambiguity, shifting priorities and rapid change
- Consistently exhibits high level of motivation and sense of urgency, follow-up and straightforward problem solving skills
Education on a Customer Service Professional Resume
Make sure to make education a priority on your customer service professional resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service professional experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Professional Resume
When listing skills on your customer service professional resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service professional skills:
- Demonstrated ability to communicate effectively, verbally and in writing. Demonstrated ability to pay attention to details and follow through independently
- Good system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore/MAX, SFD/DataPoint, Microsoft Word and Excel
- Good system skills including but not limited to: MS CRM, AX, Outlook, Microsoft Word and Excel
- Excellent time management, organizational and multi-tasking skills
- Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner
- Strong system skills including but not limited to: Microsoft Word and Excel
List of Typical Experience For a Customer Service Professional Resume
1
Experience For Patient Rev Cycle Customer Service Professional Resume
- Proactive with good decision-making skills, able to work in an empowered environment
- Passionate to serve others, compassionate, and excellent customer service skills
- Responsible in creating and maintaining a strong collaborative team and customer working relationships while providing excellent customer service
- Some selling skills
- Proficient skills in Microsoft programs (Word, Excel, Outlook)
- Communicate effectively with internal business parteners
- Taking ownership for resolving enquiries, using internal and external sources to drive effective resolution at the earliest opportunity
2
Experience For Customer Service Professional M-F am Resume
- Making effective decisions about the best solution for the customer and the business and working closely with the customer to build understanding and agreement
- Providing an outstanding customer experience, accurately and professionally
- Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits
- Flexible and agile in working priorities
- Takes initiative and is self-accountable, get results and adapts well in the face of ambiguity, shifting priorities and rapid change
- Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project
- Higher Secondary Education and generally one to three years of customer service or sales experience
- Demonstrated ability to successfully multi-task while maintaining quality and timeliness
- Demonstrated ability to respond appropriately to customer needs and assist with complex requests
3
Experience For Rxo-customer Service Professional Resume
- Demonstrate ability to problem solve, negotiate and coordinate conflict management
- Two years of customer service or equivalent experience
- Work under little guidelines, but excels in a fast paced environment and can quickly change priorities
- Strong math and business acumen
- Prioritize, set and consistently achieve goals
- Demonstrated ability to learn complex program and product knowledge
- Customer service, healthcare, insurance, or financial services work experience required
- Insurance, financial services, health, non-profit, membership based or related service industry experienced desired
- Demonstrate sensitivity, compassion, responsiveness and creativity to ensure customer satisfaction
4
Experience For Call Center Customer Service Professional Resume
- Switchboard phone (1-10 lines) experience desired
- Supports and enhances the overall UL experience for internal and external customers
- Experience providing outstanding customer service, preferably in technical, retail and/or food service industry
- Experience in a contact center environment would be considered a tremendous asset, but not required
- Tech savvy with Mac and iOS experience and the ability to type 45+ WPM
- Commensurate work experience
- Ales and/or customer support experience
- Experience with Auto Quotes
5
Experience For Customer Service Professional M-F pm Resume
- Passion and experience in the delivery of premium customer service
- Experience in customer service
- Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project
- Experience within the paper / graphic arts industry is an asset
- Customer Service experience required
- Customer service or administrative experience
- Customer Service experience 1-3 years required
- Strong computer proficiency with IBM and Microsoft applications
6
Experience For Provider Customer Service Professional Resume
- Two years of customer service experience preferably in a Call Center environment (for external hires only)
- Experience working in a high volume call center
- Experience in a data entry, customer service oriented role
- Excellent job history
- Amazing company culture and exciting working environment
- Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders
- Updating of Customer Profiles & Customer Master including x-references
7
Experience For FEP Customer Service Professional Resume
- Questioning and Innovating
- Processing of calls, e-mails and faxes in English
- Understanding of the specific needs of our primary customer business segments,
- Answering multi-line phone systems
- Handling wide and varied inquiries from customer calls & emails
- Maintaining mortgage documents
8
Experience For Customer Service Professional UK Resume
- Understanding of Investment products available to Canadian Investors (eg. RRSP, RRIF)
- Welcoming attitude and ability to inspire others to ensure success
- Welcoming attitude and ability to inspire others to ensure success is a team wide effort
- Working hours: 5 a.m – 1 p.m
- Working hours: 24/7
- Making updates to forms and documents to ensure government compliance
- Supporting the sales department with new client set up
- We need to let our customers know we care, so listening, knowing how to find solutions to problems and being understanding is key
9
Experience For Fxip Customer Service Professional Resume
- Manage consignment, converting, kidding, slitting and customer dedicated inventory via established policies and procedures
- Performs fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s)
- Perform fast and accurate data entry of information by inputting alphabetic and numeric information utilizing standard operating procedures (SOP’s)
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
- Assist in the training and mentoring of customer service professionals
- Tests customer and account system changes and upgrades by inputting new data and reviewing output
10
Experience For Customer Service Professional Resume
- Substitutes and send as, pricing, billing, order status, late deliveries, short ship and proof of delivery issues
- Actively participate in Company wide SMOG initiatives by contributing to the selling of identified items to meet established targets, (where applicable)
- Assist Specialist in processing credits, obtaining PODs, NOAs, and other types of issues
- Completes basic item look-up/sourcing and order placement independently or with assistance from Field Sourcing team. Order entry and follow up on those orders
- Research and resolve inquiries differing in complexity as they relate to contracting, transfers, recognition and compensation
- Provide information on product availability and pricing, shipment tracing, delivery information, etc
List of Typical Skills For a Customer Service Professional Resume
1
Skills For Patient Rev Cycle Customer Service Professional Resume
- Demonstrates a passion to serve others, empathy, and excellent customer service skills
- Excellent computer skills with the ability to work simultaneously in multiple screens at one time
- Strong computer skills with the ability to work simultaneously in multiple screens at one time
- Strong computer skills and knowledge of MS Office Software
- Excellent communication skills (written and verbal), and customer-oriented
- Excellent verbal and written communication skills are required
- Demonstrated ability to multitask effectively
- Possesses the ability to develop peer to peer coaching skills
- Exceptional communication skills (listening, verbal and written)
2
Skills For Customer Service Professional M-F am Resume
- Proficient computer skills including the use of email and excel/spreadsheets; the ability to learn Outlook and other software programs
- Consistently exhibits a high level of motivation and sense of urgency, exceptional follow-up and problem solving skills
- Business skills in conflict resolution and solving customer problems
- System skills including but not limited to: Windows and Microsoft Office
- Possesses the ability to develop negotiation skills
- Possesses the ability to develop peer to peer coachingskills
- Exceptional customer service skills (friendly, courteous and helpful)
- Consistently exhibits a high level of motivation and sense of urgency, follow-up and straightforward problem solving skills
- Understand and apply correct punctuation, spelling, grammar and proof-reading skills
3
Skills For Rxo-customer Service Professional Resume
- Demonstrated experience in dealing with difficult situations and problem solving
- Capability to work effectively in a quick-paced, ever-changing environment in a professional manner
- 1+ years of solid work experience to include call center, customer service, office/administration, and/or healthcare reimbursement
- Effectively set-up and handle complex cases
- Proven ability to handle multiple priorities, work in a fast paced environment and make decisions quickly
- Prior experience in paper industry an asset
4
Skills For Call Center Customer Service Professional Resume
- Uses skills and knowledge to resolve complex customer relationship management issues that are escalated from all customer segments
- Applications Skills: Order fulfillment system proficiency desired
- Develop your skills with us! - Internal training programs provided to help support your career development within our head office
- Being on time and having good attendance are critical in this role and for meeting performance expectations
- Providing excellent customer service and technical support
- Experience in a moving company, shipping department and/or dispatching of service is highly desired
- Prepare source data for computer entry by compiling and sorting information; establishing data entry priorities
- Yes, a strong comfort level using a computer, outlook, multitask, working in a paper free environment
- Experience supporting both internal and external customers in a manufacturing environment
5
Skills For Customer Service Professional M-F pm Resume
- Experience handling escalating calls
- Experience providing outstanding customer service, preferably in the technical, retail, or food service
- Demonstrates a collaborative approach when working with members within the organization
- Satisfactory assessment indicating potential ability to provide excellent customer service in a Call Center/team environment
- Juggle/ handle multiple tasks and changing priorities
- Experience supporting large National Account / Chain customers
6
Skills For Provider Customer Service Professional Resume
- Experience working in an organization that utilizes the principles of 80/20
- Previous experience working in a bank is an asset
- Proven understanding of the principles of customer service, customer communications, and/or problem resolution, relevant to healthcare settings
- Proven knowledge of medical terminology, CPT, ICD-10, HCPCS, and modifier codes, including impact on coverage and reimbursement
- 1+ years of previous customer service experience
7
Skills For FEP Customer Service Professional Resume
- Gain valuable experience in the biotech/pharmaceutical industry
- Provide a meaningful and positive experience with every customer interaction
- 2+ years of previous customer service experience
- Previous customer service experience
- Prioritize, and consistently achieve goals as set out by management,
- Prioritize, and achieve goals as set out by management,
- Prioritize, and achieve goals as set out by management
8
Skills For Customer Service Professional UK Resume
- Experience in Retirement Plan Services and/or a financial industry
- Provide excellent customer service over the phone
- Excellent verbal communication with both internal and external customers
- Prepares source data for computer entry by compiling and sorting information; establishing data entry priorities
- Demonstrate initiative in researching and resolving benefit, eligibility and claims issues
- Experience working with hospital or professional services billing information systems
9
Skills For Fxip Customer Service Professional Resume
- Have a personable nature, enjoying customer contact and a demonstrated ability to respond appropriately to customer needs
- Have high interest in learning new IT systems and demonstrated ability to use various PC-based software packages
- Demonstrated proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel, and Word)
- Sets, prioritizes, and consistently achieves goals,
- Have a Higher Secondary Education (HS Diploma) and one year of customer service or sales experience
- Demonstrated ability to successfully multi-task, with high attention to detail
- 6 months – 1 year+ heavy volume phone experience
- Three (3+) or more years of related experience
10
Skills For Customer Service Professional Resume
- Customer service, sales, or call center experience
- Good understanding of Veritiv products, services, processes and procedures
- Excellent growth opportunities
- Tech savvy with Mac and iOS experience and the ability to type 50+ WPM<
- Meet quality expectations to ensure a positive client experience; meet productivity expectations to maximize team service levels
- Experience in customer service/technical support/sales would be an asset
List of Typical Responsibilities For a Customer Service Professional Resume
1
Responsibilities For Patient Rev Cycle Customer Service Professional Resume
- Strong understanding of company products, services, processes and procedures
- Has an understanding of working with customers providing all facets of customer satisfaction
- Communicates with purchasing and marketing on customer feedback, shortages, etc
- Participate in event planning for training sessions, kick-off events and other meetings
- Provide support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information
- Handle phones, email, and IM traffic for the Virtual Networking Operations Center and routing them to the correct person/group
- Identifies and solves most basic and some complex problems based on an understanding of the customer needs, using investigation and established guidelines
- Coordinate activities between various departments including Distribution, Planning, Customer Financial Services and freight carriers
- Maintain an appropriate study schedule and discipline to prepare and pass the Series 6 and Series 63 licensing exams within timeline
2
Responsibilities For Customer Service Professional M-F am Resume
- Identify, monitor and resolve potential problematic customer issues including service failures etc
- Re-sell the value of our products and services to customers by aligning product features with our customer's needs
- Assist customers who are seeking to vent about an issue, cancel an account or who just needs a friend to talk to
- Able to answer a phone and speak like a human being
- Be comfortable competing with yourself and others to make as much money as possible
- Daily review and resolution of blocks including improvement actions to avoid re-occurrence
- Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
- Daily working on backlog report (open order report) to ensure best possible STR performance
- Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
3
Responsibilities For Rxo-customer Service Professional Resume
- Review of STR Performance by CSR & Customer including improvement actions
- Review of billings/bookings reports to ensure best possible understanding of Customers and performances
- Participation in daily PIM-Meetings and highlighting of issues and improvement ideas
- Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
- Participate in and organize peer coach training as assigned
4
Responsibilities For Call Center Customer Service Professional Resume
- Manage Customer Accounts addressing specific markets: Healthcare (Instrumentation) Consumer Electronics and Government
- Offers creative, valuable contributions based on a broad knowledge of systems/processes in Manufacturing, Sales or Contract Administration
- Collaborate and engage internal business partners in delivering solutions
- Participate in on-going service improvements
- Monitors the order process to ensure that customer deliveries are made according to commitments and within forecast allocation
- Participate actively in company sponsored training sessions, regularly scheduled sales / support meetings and division functions
- Act as back up for sick, vacationing, or out of the office aerospace account team members
5
Responsibilities For Customer Service Professional M-F pm Resume
- A thorough understanding of voice and data networks; understand how Business VOIP solutions are technically and systematically delivered
- Clear communicator both verbally and in writing.Search Jobs US
- Answer incoming calls and emails from vendors and customers
- Process order from start to finish, including order entry to confirmation of delivery
- Prepares order for accurate invoicing, discrepancies, credits, and returns in a timely manner
- Prepares order for accurate invoicing, discrepencies, credits, and returns in a timely manner
- Participate in marketing and community events as assigned
- Be able to learn and understand product line well enough to sell to walk in customers, as well as offer alternative suggestions to existing customers
6
Responsibilities For Provider Customer Service Professional Resume
- Understand the importance of working as a team
- Maintains delivery status and order source tracking to ensure successful and on-time delivery
- Identifies, monitors and recommends solutions to customer concerns including service failures
- Solves a range of basic straightforward problems; analyzes possible solutions using standard procedures
- Support agency management in the on-boarding of new agents
- Product knowledge and the ability to answer questions regarding use and care
7
Responsibilities For FEP Customer Service Professional Resume
- Raise issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs
- Coordinate and develop customer relationships by handling customer inquiries
- Handle routing of emails to the appropriate departments
- Remain calm, think quickly, and resolve an issue in a professional manner when interfacing with high level partners and directors who are upset due to an issue
- Complete training for supported products
- A competitive starting wage with an annual incentive plan
- Provide accurate Health and Dental benefit coverage including it’s limitations and conditions
- Resolve or negotiate “win-win” solutions to customer issues directly or by consulting with appropriate resources
8
Responsibilities For Customer Service Professional UK Resume
- These robust features are an outstanding representation of the value we place on our associates
- Assist customers on using our website and other on-line tools
- Help customers with their annuity questions by providing clear and concise information
- Actical Sitel Group offers a competitive benefits package including, but not limited to Medical, Dental, Vision, Life Insurance, and 401(k)
- License required 6 & 63
9
Responsibilities For Fxip Customer Service Professional Resume
- The ability to think outside the box, envision solutions and proactively problem solve
- Redirect requests to appropriate departments as required based on the customer’s need
- Does basic merchandising and order placement independently or with assistance from internal merchandising team supporting the direct order entry and follow up on those orders
- Efficiently and professionally respond to customers and sales representatives’ questions pertaining to orders, product availability, price and delivery
- Follow service optimization guidelines based upon the customer’s optimization code
- Act as customer’s primary point of contact, managing all key customer facing activities - order commitment and fulfillment; invoicing and issue resolution
- Employee discounts with Sitel's major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies
10
Responsibilities For Customer Service Professional Resume
- Actively participates in teams to continuously improve and drive quality into UL¡¦s service to the customer
- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems
- Actively participates in teams to continuously improve and drive quality into UL’s service to the customer
- Comply with TE’s Continuous Improvement Initiatives & KPI’s
- Actively participates in teams to continuously improve and drive quality into UL's service to the customer
- 1501 MARKET STREET - TACOMA WASHINGTON
- Manage and track all back order and open orders
- Process credits and returns in a timely manner
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