Technical Customer Service Resume Sample
Triston Altenwerth
72498 Jarrett Mountain,
Phoenix,
AZ
+1 (555) 357 8545
Work Experience
Technical Customer Service Specialist
12/2015
-
PRESENT
Philadelphia, PA
- Knowledge of Windows and Mac operating systems, DNS, Web Hosting and E-Mail applications
- CTIA (A+, i-Net+, Network+), Microsoft and Cisco certifications desired but not essential
- Internet Telephony is helpful
- Excellent communication skills and the ability to effectively troubleshoot technical issues over the phone
- Performs prompt and courteous telephone communication
- Develops knowledge of all product lines and applications and able to make parts product suggestions
- Proficiency and accuracy in all aspects of the order entry function, including promptly taking and entering orders received from customers
- Researches information and communicates with other departments as necessary, in responding to customer inquiries
Technical Customer Service
03/2013
-
10/2015
Philadelphia, PA
- Assists customers with product return situations and provides customers with the necessary RGA (Returned Goods Authorization) information
- Provides product-pricing information as requested
- Troubleshoot and assist SMB and Major customers base with various issues, such as, but
- Being a voice and advocate for our customers when something doesn’t feel right
- Providing prompt, efficient, detailed, customer-oriented service to Enterprise/APN AWS customers
- Assisting with Enterprise/APN customer communication during AWS critical launches and support events
- Field and handle escalated customer issues from Technical Customer service associates
CSR, Technical Customer Service Engineering
09/2009
-
10/2012
Dallas, TX
- Providing prompt, efficient, detailed, customer service to Enterprise/APN AWS customers
- Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWScustomers
- Assisting with customer communication during Amazon’s AWS critical launches and support events
- Answer the customer service hotline, screen calls, and answer customer inquiries, coordinating with others if necessary to develop a response to the customer’s questions
- Monitor and action corrective maintenance requests, ensuring SLA’s are met and jobs complete
- Previous extensive experience in a customer service role, dealing with engineering / technical issues, resolving customer queries, etc.
- Uphold HIPAA Security Standards
- Handle customers by telephone, email, and remote viewing
- Evaluate information to handle all products and service inquiries
Education
Belmont University
2004 - 2008
Bachelor's Degree in Relevant Technical Areas
Professional Skills
- Exceptionally strong customer handling, conflict resolution, and problem solving skills
- Project management skills and ability to prioritize tasks
- Mentors others using coaching skills to improve functional application, use of key business processes and skill certification preparation
- Prior technical care experience? Great! We’re also looking for people with
- Good English speaking and interpersonal skills
- Use your great communication skills to resolve customer’s device, billing and service concerns
- Proficiency in MS Office, with advanced Excel and reporting skills
How to write Technical Customer Service Resume
Technical Customer Service role is responsible for planning, customer, investigation, languages, english, manufacturing, reporting, troubleshooting, technical, database.
To write great resume for technical customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Customer Service Resume
The section contact information is important in your technical customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Customer Service Resume
The section work experience is an essential part of your technical customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Customer Service resume experience can include:
- Proven problem-solving skills and the ability to collaborate and influence at all levels of the organization
- Utilize superior customer service skills and maintain in-depth knowledge of Customer Service supported products and services
- Native-level Hebrew language skills, both spoken and written
- Experience working on technical/customer service environment
- Experience driving resolution on escalated customer issues
- Previous experience in customer service within a manufacturing environment
Education on a Technical Customer Service Resume
Make sure to make education a priority on your technical customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Customer Service Resume
When listing skills on your technical customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical customer service skills:
- O Strong problem solving skills; gathers and analyzes information skillfully
- Skills: Exceptional interpersonal and teamworking skills. Ability to work independently
- Good Technical skills? No qualifications required
- Effectively prioritize and manage your time
- Excellent communication skills (written, oral and interpersonal)
- Good communication skills in both verbal and written English, other languages are an
List of Typical Experience For a Technical Customer Service Resume
1
Experience For Technical Customer Service Specialist Resume
- Demonstrated analytical skills and the proven ability to identify and remediate operational performance issues
- Measuring/basic math skills
- Previous experience in delivering exceptional customer interactions in a professional and caring manner
- Coordinate with other teams for projects and high priority cases
- Service minded and good team player
- Experience on Production Equipment is required
- Sending out signals and troubleshooting issues with new alarmsystems
- Working with Enterprise Customers to understand how they use AWS services, and providing valuable feedback to business and development teams
2
Experience For Technical Customer Service Rep Resume
- Owning escalated customer contacts and leading the effort to satisfactorily resolution
- Setting proper Customer Expectations
- Monitoring customer satisfaction and manage resolution of any issues
- Blowing process technical assistance for our customers and In-House centers
- Leading a team of approximately 10 associates; responsible for overall direction, coordination, and evaluation of the team
- Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials
3
Experience For Technical Customer Service Associate Resume
- Looking up information in manuals (both hard copy and online)
- Blow molding training: Elaborate manuals, train the blow molding operators in electricity, mechanics and process (preform to bottle in blow molding machines)
- Work on our entire portfolio of services for our customers: blow molding machines maintenance, technical assistance, troubleshooting, training, audits, ..
- For customers: give technical support to the blowing mold area to prevent any incident from occurring in the blow molding process
- Assist with testing and researching technical problems and finding solutions
4
Experience For AWS Technical Customer Service Specialist Resume
- Responsible for being the primary product focal point to: Customer & Technical Support (C&TS) / Marketing and Tech Ops organizations
- Manages workforce, develops and maintains staff scheduling and capacity planning
- General understanding of the printing processes
- Provide feedback to management regarding internal workflows and customer concerns
- Medical, Dental, Vision, 401K with 5% matching
- Respond to requests for information from Dealers, OEMs, Customers, and internal personnel. Seek and obtain training and information on new products
- Able to work overtime and/or including weekends as needed
5
Experience For CSR, Technical Customer Service Engineering Resume
- Responsible for Final preparation, packaging and shipment
- Professionally communicate with customers concerning order status, changes to orders, returns and other critical customer concerns and questions
- Provide telephone/email/chat and remote diagnostic technical support of alerting systems
- Answer customer technical inquiries and troubleshooting requests in a timely fashion
- Responsible for transmitting technical support documentation to customers
- Assist technical and IT staff in accomplishing departmental tasks
- Research equipment and components to develop tests and repair procedures, troubleshooting techniques and documents
- Run customer service case reports and manage outstanding issues with customer and technical staff
- Assist in the maintenance to troubleshooting guidelines
6
Experience For Technical Customer Service Administrators Resume
- In customer facing service or support roles, face to face and/or contact center
- Basic understanding of Cloud and Web Technologies and the Internet
- Provide prompt, courteous response to calls coming into Daikin’s Service hotline
- Organize incoming inquiries into categories and by specialist for input into Microsoft Dynamics CRM queue
- Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind
- Escalates quality issues (product quality, damaged packaging, etc.) and hands off to quality and customer service specialists
7
Experience For Technical Customer Service Dispatcher Resume
- For new products: define the blowing process and collaborate in the start-up and homologation
- Pro-active & self-managing
- Knowledge of regulatory and risk requirements relating to complaints
- Participate in R&D projects at the mill (resourcing agreed by Manager)
- Technical enquiries from customers when making orders for Spare Parts
- Some preparing of small quotes
8
Experience For Manager, Technical Customer Service Resume
- Potential to be trained in sourcing new products
- Be part of exciting project to improve human condition
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database
- College or technical schooling
- Accountable for providing service to Xerox customers based on assigned equipment & geographic location
- Obtain and provide status updates internally and to customers
9
Experience For Technical Customer Service Manager Resume
- Build and review case reports with customers
- Build new customer accounts
- Setup computer peripherals (scanners, signature pads, network printers)
- Escalate and communicate issues to other teams
- When escalating tickets: provide accurate troubleshooting steps, problem interpretation, act as a liaison between customers and internal staff, and maintain communication with customers during the process
- Document all troubleshooting steps taken for each case, customer concerns, and customer contact information
10
Experience For AWS Technical Customer Service Associate Resume
- Review and update customer Service documentation as assigned
- Perform peer audits to ensure quality and adherence to the policies and procedures
- Provide monthly on-call support to facilitate 24/7 level 1 support to customers
- Manage technical claims and communicate with customers
- Find solutions to technical inquiries and ensure that answer is given to customer
List of Typical Skills For a Technical Customer Service Resume
1
Skills For Technical Customer Service Specialist Resume
- Solid understanding of printing processes
- Experience and knowledge working with APIs
- Experience in dealing with customer enquiries
- Experience working with high-profile (Enterprise) customers
- Basic accounting or business finance experience
2
Skills For Technical Customer Service Rep Resume
- Demonstrated success in resolving complex technical escalations and root cause analysis
- Demonstrated success in resolving complex technical escalations and cause of error creation
- Previous experience supervising a team in a customer service environment
- A sense of ownership of the total customer experience including comprehensive issue resolution
- Overall experience and 3-5 years of supervisory exposure in managing a team size of 10-20 associates
- Direct experience with Verizon Connect product and solutions or SaaS offerings
- Experience working with high-profile customers
3
Skills For Technical Customer Service Associate Resume
- Demonstrated success in resolving complex technical escalations and cause of error post mortem creation
- Some college experience in a technical or business field
- Strong fluency in Cloud and Web Technologies and the Internet
- A strong Technical, Mechanical or Electrical aptitude
- Experience with face to face and onsite customer engagements
- Proven success in a support environment
4
Skills For AWS Technical Customer Service Specialist Resume
- Previous customer service experience with a focus on payments industry
- Experience in a fast paced customer support
- Previous leadership experience preferably in contact center operations
- Experience in a contact center environment and the ability to quickly learn material
- Work closely with peers across all departments, to ensure an exceptional, and seamless experience for our customers evaluating and developing solutions
- Well organized and able to prioritize, multi-task and adhere to deadlines while working independently with minimal supervision
5
Skills For CSR, Technical Customer Service Engineering Resume
- Collaborate with peers, internal partners and external customers to offer them an excellent customer service journey
- Improve the consumer experience on all the social media channels our client is active on
- In-depth knowledge of retail Marine and/or Industrial service trade practices and activities via direct experience or extensive dealer interaction
- Able to coordinate and plan various activities and prioritize own work to meet deadlines
- Build effective relationships with other departments to understand impact to customers and service levels
- Flexibility (Ability to adjust to changing priorities)
- Prioritize support cases based on customer support levels and urgency
- Strong attention to detail; Detail Orientated
6
Skills For Technical Customer Service Administrators Resume
- Experience in high touch customer engagement in a senior Customer Service, Customer Advocacy and/or Account Management role
- Update and maintain documentation for qualified customers of activation keys, priority customer hotline, etc
- Assisting and supporting customers when having technical difficulties or improvement opportunities
- Understanding of DNS, TCP/IP, SSL, DHCP and Load Balancing
- Organizing and hosting mill visits for customers
- Sending out signals and troubleshooting issues with new alarm systems
- Keeping work environment clean and safe
7
Skills For Technical Customer Service Dispatcher Resume
- Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers
- Identifying and agreeing the right solution for the customer, using your innovative ability to impress
- Capable of managing difficult or emotional customers and building rapport
- Responsible for customer process checking, including quantitative and qualitative analysis and feedback
- Enjoy solving problems and helping customers
- Advanced in converting and packaging end-use knowledge
- O Assisting Level 1 representatives in real time troubleshooting
- O Building and driving adherence on internal processes
8
Skills For Manager, Technical Customer Service Resume
- Assist in organizing and hosting mill visits for customers
- A passion for exceptional customer service. Work closely with customers’ project management team to ensure stable, trusting relationships
- Provide timely, proactive review of outstanding issues to customers
- Proactively identify new consulting and product sales opportunities within the organization
- Enhance customer satisfaction level with provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions
9
Skills For Technical Customer Service Manager Resume
- Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc
- Judiciously leverage TELOGIS resources (Product Management, Professional Services, Engineering) to balance customer and TELOGIS needs
- Efficiently receive, evaluate, process and appropriately document customers’ cases using
- Got expertise with Windows, iOS and Android operating systems? Let’s talk!
- Conduct training and product knowledge support to Henkel customers
- Support Sales Engineer Team during product application trials
- Knowledge of both Windows or Linux/Unix Operating Systems
- Knowledge of security concepts (ie. phishing, SPAM, common technology security issues)
10
Skills For AWS Technical Customer Service Associate Resume
- On occasion, travel to customer sites’ to perform troubleshooting and repair
- Perform ambiguous tasks without guidance and support and have the ability to suggest actions without having all the information
- Pro-actively, as well as re-actively, respond to our customers to help them solve a broad range of questions regarding their products and services
- Strive for 100% customer satisfaction on all contact platforms including social media
- Thorough understanding of laptop applications and able to troubleshoot computer and mobile device questions and solve with ease
- Provide troubleshooting steps to accommodate a variety of users from novice to expert
- Above average starting wages, $15.00/hour
List of Typical Responsibilities For a Technical Customer Service Resume
1
Responsibilities For Technical Customer Service Specialist Resume
- Complete data entry associated with confirmation, including confirmation of test signals
- Administration of complaints and provide operational statistics
- Support Product Manager in management of product specifications
- Take active part in product development from technical and production perspectives as member of product portfolio teams
- Take an active part in trial order follow-up and technical evaluation
- Support product upgrades and new product launches from technical point-of-view at the mill
- Participate in R&D projects at the mill
- Expert in product and board production knowledge
- Advanced in Quality systems
2
Responsibilities For Technical Customer Service Rep Resume
- Advanced in communication and presentation
- Proactive attitude, ability to analyse information and take initiatives
- Do independent work and take decisions in different customer situations
- Travel, at times extensively or on short notice
- Setup and create new accounts
- Navigate between 10-12 ADT and Vendor applications and systemswhile on the phone with the technician
- ADT Offers full benefits on the 1st of the month after 30 days ofemployment
- Paid vacation time (We all need to recharge our batteries at somepoint.)
- Opportunity for Career Growth? Of Course!
3
Responsibilities For Technical Customer Service Associate Resume
- Employee Referral Bonuses? Absolutely!
- O Act as first point of contact to provide rapid-response, yet, steady remote support to end-users using multiple support channels including, phone, email and/or live chat functionality
- Advise and assist dealers and personnel as to correct Warranty policy and procedures. Assist the Warranty department with the warranty claims requiring pre-authorization
- Maintain a complete record of dealer and OEM interaction in the ARGUS database
- Maintain currency on the complete product line and all applicable electronic diagnostic tools
4
Responsibilities For AWS Technical Customer Service Specialist Resume
- Assist new hires within the Technical Services department
- Assist Customer Relations representatives with consumer inquiries
- Navigate between 10-12 ADT and Vendor applications and systems while on the phone with the technician
- Knowledge of computer systems, pertinent programs and data retrieval
- Acts as first line of contact and responds to technical product related email requests from internal and external customers
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service
- As required, interface with freight vendors and customers to provide delivery times, shipping costs, and other essential customer order information concerning shipping and delivery
- Willingness to learn and collaborate with staff in all levels of the business
- Answers questions about operation, configuration and use of product
5
Responsibilities For CSR, Technical Customer Service Engineering Resume
- Investigates causes and recommend solutions of failures
- Verifies warranty entitlement status
- Initiate appropriate telephone follow-up to ensure complete customer satisfaction
- Follow-up on open support cases weekly until they are resolved
- Maintains accurate information to enable prompt answers to customer questions
6
Responsibilities For Technical Customer Service Administrators Resume
- Create, update and manage customer services cases and start up through Microsoft CRM
- Participate in the development and implementation of departmental procedures and methods
- Continuously review the collected technical support information for accuracy and updates as necessary
- Provide a pleasant and positive attitude with customers
- Follow up on inquiries to insure customer satisfaction
- Upon request, provide information as published
- Track and monitor progress of cases that are worked on and ensure internal and external customers are apprised of status and kept updated with resolution
- Daily support of network and workstation printers
7
Responsibilities For Technical Customer Service Dispatcher Resume
- Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
- Responsible for on-site hardware & consumables inventory
- Responsible for printer procurement as required by the customer
- Proactively working to avoid issues, confidently making self-initiated contact, anticipating needs and addressing customer queries and concerns efficiently, surprising with unexpected solutions
- The ability to balance different viewpoints, customer and client insight and policies to reach the right customer and Bank outcome
- Proven planning and organisational skills with strong attention to detail in preparing for each contact and approaching each investigation using your own judgement
- Strong communication skills, both verbal and written, to deliver positive impactful communication needed to gather information, clarify circumstances, and explain outcomes clearly and effectively
- Provide real-time installation quotes to field technicians and limited technical support to customers
8
Responsibilities For Manager, Technical Customer Service Resume
- Confirm account status/information with field technicians and office personnel
- Enter order information into the system for technician upsells and process payments as applicable
- Provide support to high-profile Custom Home accounts
- Provide support for ADHOC data cleanup projects
- Solve technical claims and communicate with customers
- Proactive communication and presence with customers
9
Responsibilities For Technical Customer Service Manager Resume
- Provide input to product development from technical and production perspectives
- Participate in R&D projects when relevant
- Respond to customer technical inquiries via e-mail or telephone; provide technical data and documents, product recommendation, process and application troubleshooting; facilitate sampling
- Achieve highest customer satisfaction without face-to-face interactions with customers
- Continuously build technical/market/product knowledge through close link and training with cross functional teams (Science & Technology, Sales, Marketing, Manufacturing, Logistics) for area of focus
- Identify and hand over sales leads to the appropriate individual (sales manager, seller, channel seller, TS&D); capture leads in Salesforce.com (T&AP’s CRM system)
- Answers and troubleshoots product/application questions and provide product recommendations and website navigation advice using Outlook or Interaction Management tool
- Escalates inquiries to functional/industry experts, maintains ownership through resolution with customer
- Create content for knowledge management systems to improve the overall knowledge and efficiency of the team
10
Responsibilities For AWS Technical Customer Service Associate Resume
- Use knowledge of frequent enquiries to create new content for efficiency gains (FAQ’s, form letters, new products, new uses, new testing, analysis of questions received)
- Leverages knowledge management (TIS, PDM, Knowledge Base, Technical Portal,capabilities to answer technical inquiries
- Communicates competitive information to appropriate function
- Continuously build technical/market/product knowledge through close link and training with cross functional teams (S&T, Sales, Manufacturing, Logistics) for area of focus
- Computer knowledge: proficiency in MS Office and CRM tools as well as other technology and systems
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