Delivery Executive Resume Sample
Antonia Rutherford
861 Sylvan Mount,
Dallas,
TX
+1 (555) 746 5202
Work Experience
Client Delivery Executive
12/2017
-
PRESENT
Detroit, MI
- Developing and implementing Knowledge Management Strategy
- Promote knowledge sharing through the organization's operational business processes and systems by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems
- Handle structured and unstructured forms of knowledge and ensure widespread coverage across all units
- Promote modern collaborative tools such as activity rooms, social platforms to facilitate sharing of ideas and work among internal teams and external partners
- Monitor and evaluate the benefits from the knowledge sharing program using quantitative metrics
- Ensuring the account team meets all of Diebold Nixdorf’s obligations to the Customer and that the Customer is meeting all of their contractual deliverables
- On-time delivery in relation to project milestones
- Overall financial performance in relation to project budget
- Customer satisfaction – feedback and customer’s willingness to be a reference
Business Sales & Delivery Executive
05/2015
-
11/2017
Houston, TX
- Feedback from project team
- Financial performance as measured in margin, profitability, regional statistics
- Utilization of project team members
- Participation as a mentor
- Identification of sales opportunities
- Participant in DBS leadership initiatives
- Managing business relationships with clients and potential clients in Slovakia (both Commercial and Public sector)
- Project planning and development, assessing and assuring proper resource allocation, defining work and project structure
Customer Delivery Executive
09/2012
-
11/2014
Detroit, MI
- Delivering projects on time and on budget, leading, managing and motivating project team during its execution
- CPDG: The Corporate Portfolio Delivery Group provides PMO services including Project Management and Portfolio Management to specific segments leveraging EPMO capabilities
- Govern:Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
- Strategy & Planning:Lead the overall Department Strategy, execute against the Global Communications, Talent & Capability Roadmaps and manage Business Operations
- Delivery:Lead Tier 1 / Tier 2 Business Transformations, Multi-Segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
- Delivery Services: Improve delivery certainty by employing strategic insights and leading best practices through an active engagement model for Segment-led Tier 1 / Tier 2 Programs
- Tools: Establish an Enterprise Project Portfolio Management Platform and integrated Tools strategy in partnership with key stakeholders
Education
Marymount California University
2007 - 2012
Bachelor's Degree in Computer Science
Professional Skills
- Strong people management skills with demonstrated experience in leading high performing teams
- Sales and Business Development skills with proven track record over a period of 12 to 15 years preferably in Consulting or IT Industry
- Strong executive reporting skills
- Demonstrated relationship building skills, with the ability to make things happen through the use of positive influence
- Outstanding writing, presentation, and organizational skills
- 10 – 15 years of prior experience in building sustainable global businesses with Tier 1 clients across consulting, technology and outsourcing
- Prior experience of sales & delivery of analytical projects including data warehousing
How to write Delivery Executive Resume
Delivery Executive role is responsible for business, leadership, analysis, presentation, interpersonal, consulting, design, training, analytical, technology.
To write great resume for delivery executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Executive Resume
The section contact information is important in your delivery executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Executive Resume
The section work experience is an essential part of your delivery executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Executive resume experience can include:
- Agile Transformation Program:Support and sustain the adoption of Agile by all practitioners through continuous improvement, advancing the methodology and standards to support TD's evolution
- Effective business case analysis and problem solving skills as well as excellent time management and organizational skills
- Excellent oral and written communication skills (English language) and strong story-telling ability
- Excellent client service skills and leadership capabilities Strong knowledge, understanding and application of project management principles and methodologies
- Strong business acumen skills to interface with senior leadership around business results and impact
- Top presentation and interpersonal skills, with strong internal & external customer service, analytical and problem solving ability
Education on a Delivery Executive Resume
Make sure to make education a priority on your delivery executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Executive Resume
When listing skills on your delivery executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery executive skills:
- Proven ability to team highly effectively with internal stakeholders to represent a completely integrated Microsoft experience to our customers
- Proven strong and collaborative leadership skills
- Proven communication skills to lead client conversations at CxO level
- Excellent communication skills, particularly the ability to influence and negotiate through face to face communication with individuals and audiences
- Team highly effectively with internal stakeholders to represent a completely integrated Microsoft experience to our customers
- Executes recognized sales methods, processes and tools and has skills in user experience design
List of Typical Experience For a Delivery Executive Resume
1
Experience For Client Delivery Executive Resume
- Excellent communication skills (presentation skills, written and verbal) and ability to engage authentically at all levels
- Expert priority-setting skills as they relate to setting strategic direction for the group
- Demonstrated experience in a commercial business environment including administrative support experience
- Demonstrated experience collaborating with sales and solutioning teams and clients in structuring work to sell new business
- Demonstrated experience at overseeing and managing largest and complex accounts
2
Experience For Business Sales & Delivery Executive Resume
- Builds and sustains effective communications with all stakeholders and cross-functional teams working to maximize the customer experience
- Proven experience with engaging C-level customers
- Builds and leads a large diverse business and technology team to effectively deliver productivity, quality and innovation
- Related experience with 5+ years delivery/management experience in a matrix organization
- Strong technical background with heavy experience with databases and data warehouse
- Experience with Healthcare domain experience, with thorough knowledge of industry best practices
- Strong interpersonal/communication skill with business and IT personnel
- Demonstrating a strong Delivery focus
3
Experience For Account Delivery Executive Resume
- Managing customer expectations, communication to stakeholders and problem solving to ensure a smooth transition and customer experience
- Previous experience developing and executing on strategies and delivering superior results in both the short and long term
- Judgement, capable of assessing and managing competing priorities across a customer and delivery portfolio
- Experience in leading and delivering large scale Healthcare Integration and Interoperability Solutions
- Experience in Data Ingestion, Data Lake and Analytics solutions using emerging technologies Big Data, Hadoop, or similar
4
Experience For Customer Delivery Executive Resume
- Experience working in a client/customer facing role
- Demonstrated ability to manage a team composed of analyst/programmers and specialists in designing and implementing computer systems as well as support staff
- Experience of inputting data and using databases on a day-to-day basis is essential
- Accountable for the end-to-end delivery across all Business and Technology aspects of the program, maximizing efficiency, effectiveness, and scalability
- Establishes program governance structures for effective delivery orchestration, meeting TD's governance control objectives
- Experience leading large cross-functional teams
- Experience working in a global delivery offshore model
5
Experience For Senior Account Delivery Executive Resume
- In Leadership or supervisory experience with the ability to lead others to achieve desired results, including
- Significant experience in delivery/management of multiple service offering into a single global customer
- Experience in managing delivery in a matrix organization
- Leadership experience and the ability to lead others to achieve desired results, including
- Work with leading-edge technology and some of the most experienced Microsoft technology --nconsultants in the world
- Schedules work and prioritises multiple projects and deadlines whilst managing expectations
6
Experience For Regional Delivery Executive Resume
- Demonstrated capability to build and develop high performing teams at AVP level and below
- Experience in an enterprise consulting and/or support delivery
- +5 to 10 years of senior experience on related roles and having in charge large enterprise projects
- Experience managing important quotas
- Experience gained from working at a senior level in the IT industry or as business decision maker in other industries
7
Experience For S/hc Success Delivery Executive Resume
- Experience with working with customers in the enterprise segment
- Experience with working with digital transformation initiatives
- Demonstrated ability to understand client needs and perform technical solutioning
- Effective Story Telling
- Able to develop and articulate a compelling business case with the use of an effective value realization framework
- Experience working within a large bank or other large financial services company
8
Experience For VP, Program Delivery Executive Resume
- Experience managing large projects and programs
- Years Experience: 8+ primarily in a client-facing role
- Excellent understanding of Clients business needs & the ability to develop Client, supplier, vendor & partner relationships
- Experience selling services to telco clients specially in CAMSS
- Experience in project execution in Scrum Agile methodology
9
Experience For SAP NS Delivery Executive Resume
- Extensive experience in managing customers, partners as well as internal resources
- Excellent Commercial and Legal Awareness
- Consulting experience with a major consulting, technology or professional services firm
- Experience with reporting - in particular the identification and rectification of errors highly advantageous; &
- Strong MS office in particular Intermediate to advanced MS Excel - with previous exposure to SMART and or similar Siebel based applications essential
- Experience in information technology and/or professional services
- Successful experience facilitating offshore, multi-shore and multi-center delivery
10
Experience For Digital Experience Delivery Executive Resume
- Relevant executive leadership experience
- Customer relationship experience at the executive level
- Demonstrated capability to drive up profitability through optimization and productivity improvement initiatives
- Works on continuous improvement efforts for increased efficiency and effectiveness of processes
- Demonstrated ability to develop operational and strategic plans
- Effective written and oral communication. An articulate and professional communicator
- Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects
List of Typical Skills For a Delivery Executive Resume
1
Skills For Client Delivery Executive Resume
- Evidence of I.T skills
- Program and project management skills/experience
- Excellent relationship, negotiatoin, C-level communication and presentation skills
- Strong experience in change management of technology and non technology experience
- Strong client management and executive level written and verbal communication skills
- Establishing and maintaining personal and organizational credibility with the customer through deep knowledge, effective communications and solid delivery
2
Skills For Business Sales & Delivery Executive Resume
- Experience working in a global delivery model with solid knowledge of IT landscape required for multi-site processing services
- Prior experience and/or understanding of the Enterprise Applications market - ideally having worked with or for 3rd party ISV’s, SI’s or Alliances
- Highest level of Stakeholder management and influencing skills
- Expert in analytical, problem solving, negotiation and organizational skills
- Demonstrated planning and implementation experience
- Strong experience of leading Delivery of Microsoft, SAP and Oracle Enterprise Applications
- Strong experience of managing offshore teams
- Builds Subject Matter Expert (SME) skills around the above industries & solution area, developing “expert” credentials
3
Skills For Account Delivery Executive Resume
- Project/program management experience and 7+ years delivery management experience
- Proven work experience of at least 5 years in Project Delivery environment
- Strong Check Point product expertise, including hands-on experience
- Demonstrated experience successfully leading a large scale, transformational, change initiatives
- Identify and effectively and efficiently resolve employee performance problems or issues
- Adaptive communication skills
- Excellent ability to prioritize a portfolio
- Experience in developing thought leadership based on knowledge and experience of the Media & Entertainment industry
4
Skills For Customer Delivery Executive Resume
- Good leadership and communication skill with GBS and cross brand
- Strong, proven track record in, or successful sales history of, either software or services (preferably both)
- Experience in and strong industry knowledge of the financial sector
- Prior experience of sales & delivery of alternative enterprise applications (ServiceNow, PeopleSoft, SalesForce)
- Strong experience of HR Function Processes for Microsoft Dynamics ERP
5
Skills For Senior Account Delivery Executive Resume
- Prior experience of practice management
- Developing a strong cross-brand network and day-to-day working relationships to deliver on my client’s needs like no other
- Consulting experience with a major consulting,
- Experience selling and implementing IBM Microsoft Solutions
- Experience in leading the RFP solutioning and pre-sales activities
- Experience in leading the RFP(Request for Proposal)solutioning and pre-sales activities
- Experience / understanding of the purpose and practices behind Design Thinking
6
Skills For Regional Delivery Executive Resume
- Strong understanding of Microsoft, SAP and Oracle licensing
- Experience in selling and implementing IBM Watson enabled enterprise and cognitive applications
- Design Thinking experience with a certification equivalent of IBM Design Thinking Practitioner
- Form strong relationships with the Account Team (is this an internal or external team?) building an understanding of Customer Requirements and business drivers
- Responsible for leading a world class Services team of highly skilled migration experts across the globe
- Earn client’s trust, starts with strong delivery to over-delivering in every client exchange
- Experience in managing services delivery to large enterprise customers is required
- Experience, primarily in a client-facing role
7
Skills For S/hc Success Delivery Executive Resume
- Direct experience as either (Preferably in an Operational/Data/Technical/Marketing environment)
- Business Consulting/ IT Delivery experience
- Be responsible for client ‘Cell’ specific operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management
- Technical consulting experience
- Experience in unstructured Data Analysis, Natural Language processing & Content Analytics
8
Skills For VP, Program Delivery Executive Resume
- Experience in unstructured Data Analysis, Natural Language processing & Content Analytic
- Knowledge and experience of how Design Thinking solutions are developed, solutioned and delivered to clients
- Proven ability in ensuring the commerciality of the deal construct and the requirement to fulfill the client’s stated business objectives
- Proven ability to perform data entry and troubleshooting with exceptionally high levels of accuracy in different processes and systems
- Strong background in technology, IT Outsourcing, Infrastructure and Services Delivery
- Overall experience managing the delivery of comprehensive technology-based solutions
- Significant experience in an operational client advisory role at top Wealth Management firms
9
Skills For SAP NS Delivery Executive Resume
- Experience with AWS Cloud, Apache, Tomcat & API server support is required
- Direct project or program management experience, especially in either product implementation, technical support or professional services
- Experience in sales and/or business development activities associated with professional services
- Operate independently and think creatively
- Experience leading very large (i.e., $50MM+) projects of high complexity and organizational impact
10
Skills For Digital Experience Delivery Executive Resume
- Experience managing complex regulatory / compliance requirements an asset
- Understand and interpret customer behavior, expectations and priorities against a complex and shifting landscape
- Experience with delivery components for account (P&L) Profit and Loss
- Work experience
- Build strong relationships with your relevant client and internal Dimension Data stakeholders (spanning various levels, BUs and support functions)
- Experience in an Enterprise support environment
- Demonstrated ability to develop and maintain long term relationships at the CxO level
- Managerial/leadership experience
List of Typical Responsibilities For a Delivery Executive Resume
1
Responsibilities For Client Delivery Executive Resume
- Prior experience in managing large, globally distributed, multi-cultural teams delivering projects
- Experience designing enterprise scale solution on Salesforce platform
- Strong understanding of Apex Best Practices for Custom Development
- Experience in management of all aspects of sales support processes
- Responsible for day-to-day management of delivery, issue resolution and effective risk management
- Selling Design Thinking value propositions, consulting and systems integration services
- Designing and selling industry defining solutions
2
Responsibilities For Business Sales & Delivery Executive Resume
- Helping to drive user adoption by leveraging Microsoft best practices and co-owning value realization with the customer CIO
- Providing quality administrative support to customer facing executives from the government, corporate, and mid-market segments
- Scoping of new data projects and capture of business requirements, ensuring these are clearly and visibly communicated
- Building sophistication around technical and business strategy setting
- Building sophistication around driving cross-functional management teams
- Willing and able to travel up to 50% of the time, including internationally as required
3
Responsibilities For Account Delivery Executive Resume
- Attending internal and external campaign briefings and reviews
- Coordinating with team for implementation activities
- Being the critical link of single-point-accountability for Office 365 to the customer CIO
- Ensuring overall client satisfaction
- Pulling the best delivery team together for success in the account
- Be responsible for formulating and reviewing project plans, determining cost, and ensuring conformance to work standards
- Be capable of meeting in conference with the clients project managers and stating problems in a form capable of being solved
4
Responsibilities For Customer Delivery Executive Resume
- Business development - identifies and qualifies engagement opportunities, assisting the sales and pursuit roles with deal shaping, approvals and closing
- Responsible for building relationships with customer executives, identifying opportunities and growing the account
- Knowledgeable in multi-sourcing concepts and how to create services that aligns with a client’s use of multi-sourcing
- In depth understanding of Services Outsourcing, Professional Services, PMBOK. Business Analytics, Matrixed Environments
- Resolve client issues, proposing solutions and escalating if needed
- Change manager and adept at building high performance partnerships while driving transformational breakthroughs within target accounts
5
Responsibilities For Senior Account Delivery Executive Resume
- Conduct regular alignment activities with key quality contacts, e.g. ‘Check The Checker’ to ensure accuracy of auditing
- Business acumen and understanding of Cisco's partner ecosystem
- Partners in marketing channel owners to develop performance targets, KPI’s and analytical insight necessary to optimize channel performance
- Responsible for working closely with the global practices to ensure high quality delivery
- Responsible for client expectation management on all delivery related aspects working closely with Client Manager and Group Delivery Executive
- Key liaison with our external Logistics provider, Optus Supply Chain and core internal customers regarding delivery issues and stock levels; &
- Keep up-to-date on best practice in areas such as supply chain planning, warehouse operations and logistics, track and trace and supply chain risk mitigation
- Identify opportunities for Growth and Innovation and support planning and execution for the same
- Proactively identifies opportunities through account mining and contributes to business growth
6
Responsibilities For Regional Delivery Executive Resume
- Supervision of a team of production team members in Credentialing
- Applies in-depth knowledge of account operations in support of the Credentialing function
- Step into a key role and be a front runner in realizing Microsoft’s strategic transformation
- Monitor service level agreements and adhering to FCA regulations
- System design and architecture planning
- Enforce application development conforming SFDC development best practices
- Responsible for delivering required artifacts in different stages of development
- Managing teams in a Global delivery model is required
7
Responsibilities For S/hc Success Delivery Executive Resume
- Perceptiveness in understanding explicit and implicit messages i.e. an ability to read between the lines
- Assist in the creation of an organization's Procurement/HR/Finance&Accounting Vision
- Define and outline a road-map to achieve their vision for the Procurement/HR/Finance&Accounting function of the future
- Assist in the selection, design and implementation of shared services / outsourcing solutions
- Nature of engagement: Long term, Strategic, relationship based, customer facing services management role
- Serve as front line voice of delivery leadership; advocating for all represented services and advocate for services beyond the scope of initial sale
- Architect and design Salesforce systems, including integration to other back-end systems
- Impose Salesforce best practice during engagement and project delivery
- Investigates customers long-term mission objectives and anticipates future technical needs and lead the workstreams to bring customer to that future state
8
Responsibilities For VP, Program Delivery Executive Resume
- Introduce and maintain a ‘quality culture’ in the relevant sites
- Consult the Legal Representatives within Dimension Data and ensure that all contract escalations are addressed with contract governance
- In collaboration, review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client
- Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier
- Aligns and partners with GCO in identifying, developing and reviewing proposals for expanding SAP’s footprint (license, subscription and services) and collaborating to preserve maintenance revenue streams
9
Responsibilities For SAP NS Delivery Executive Resume
- Be able to assess data and information and make timely, effective decisions with consideration for both the long and short term business needs
- Advise on the product roadmap and 3-5 year strategy with the SAM, continually reinforcing the value of SAP’s portfolio
- Quickly learn the customer’s business strategy and apply the knowledge gained from past engagements
- Leadership through Purpose and Values
- Understand and be able to speak to Optiv’s portfolio and offerings in alignment with customer goals and objectives
- Responsible for the successful and high quality execution of all work done in the account. This includes work done onsite, near-shore and offshore
10
Responsibilities For Digital Experience Delivery Executive Resume
- Having strong analytical, personal commitment, customer orientation, multi-tasking, self-motivated, resilient, proactive, confident, responsive, flexible, planning and prioritizing task skillsets
- Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery – including Max Attention Next Generation (and other PE engagements)
- Contributes to organisational change by cascading information/best practice/success stories back into the Commercial organization
- Determine required resources for the engagement
- Responsible for delivering services that meet or exceed the client’s expectations - Conducting deal governance, assuring delivery meets contractual obligations, and providing operational guidance and oversight to delivery leaders
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