Delivery Project Executive Resume Sample
Ressie Kozey
44360 Dibbert Meadows,
Detroit,
MI
+1 (555) 163 9201
Work Experience
Delivery Project Executive
04/2016
-
PRESENT
Houston, TX
- Define and resolve problem situations and evaluate associated risks. Proactively develop and implement Risk Management plans to mitigate problems
- Contribute to GP target for the client account
- Assist PEs in the identification of business growth opportunities
- Manage incidents as key success factor. Ensure adequate communication with client and DPE in any major incident. Perform "Exec Alerts" as defined
- Support the PE in the management of contract change and service related issues
- Service manager responsible for the daily operations
- Manages all involved internal delivery parties (within IMT and DC), subcontractors and third party service providers when necessary
- Performance measured on profit, client satisfaction, account health and revenue
Senior Delivery Project Executive
03/2011
-
01/2016
Houston, TX
- Primary point of contact for client needs requirements and expectations
- Provides account leadership to the service delivery team and direct teams (SMD and similar roles)
- Supports the Project Executive (PE)
- Strategized and implemented Private cloud
- Attend joint agreed IBM/business/Project team meetings, as appropriate
- Manages daily overall operational activities of the program by providing directions to the
- Relevant exposure and depth in BPO ops/ quality / transition etc.(depth of process know how)
GM F&A Delivery Project Executive
08/2005
-
02/2011
Phoenix, AZ
- To oversee the efficient and effective contact center operations by ensuring that designated program and other call center campaigns meet the Service Level Agreement (SLA) with the client in order to achieve the Company’s operational & revenue targets
- Manage the day to day Service Delivery operations and act as interface between Delivery and the client account Project Executive (PE)
- Leading strategic consulting sales pursuits independently
- Leading the development of Cloud Target Operating Model, Cloud Portfolio Assessments, Cloud Transformation Roadmaps and Center of Excellence portfolio offerings
- Leading envisioning of future cloud trends, cloud technology solutions, and impact on business value realization
- Assume overall accountability for AMS delivery, including and not limited to Operational management, attainment of Service Level Agreements, Ticket and request for Service management, contract and scope management, etc
- Leads team on a collection of complex small projects, medium size projects or large projects. Works according to plans developed or translates those portions of client requirements they are responsible for into plans to culminate in client acceptance of results and meeting business objectives
Education
Clark University
2000 - 2005
Master's Degree in Computer Science
Professional Skills
- Ensure team is continuously developed and skills updated to be able to meet the delivery requirement including niche skills
- Experience Strong negotiation/facilitation skills
- Strategic thinker with proven Client Management Skills
- Proven program management skills, to drive socialization and industrialization of tools
- Experience with utilizing solid customer-focused consulting skills and the ability to influence Business Stakeholders
- Strong Team Leadership skills to drive change management
- English: fluent speaking, writing and speaking skills
How to write Delivery Project Executive Resume
Delivery Project Executive role is responsible for leadership, consulting, drive, customer, technical, integration, retail, finance, database, procurement.
To write great resume for delivery project executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Project Executive Resume
The section contact information is important in your delivery project executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Project Executive Resume
The section work experience is an essential part of your delivery project executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery project executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery project executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Project Executive resume experience can include:
- Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for their project/segment of the project, according to their project charter. In applicable areas of the business, responsibility for revenue and profit objectives of the project
- Work effectively individually and with business operations team towards achieving client commitments as per Contract terms and conditions
- Exceptional client handling and management skills to drive customer satisfaction
- Dutch: fluent speaking skills
- Fluent writing skills in French or Dutch
- Experience Managing cross functional and technical skill set teams
Education on a Delivery Project Executive Resume
Make sure to make education a priority on your delivery project executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery project executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Project Executive Resume
When listing skills on your delivery project executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery project executive skills:
- Excellent interpersonal relationships with an ability to communicate effectively
- Encouraging continuous skills development and promoting ground-up innovation in the managed areas
- Extensive Client interfacing skills, providing technical roadmap as an Advisor
- Experience Excellent fact-gathering and business process mapping and analysis
- Experience Experience in Managing Legacy Modernization projects
- Proven experience of hiring top talent in an aggressive labour market
List of Typical Experience For a Delivery Project Executive Resume
1
Experience For Senior Delivery Project Executive Resume
- Solid understanding of Security and ability to lead security audits using international standards ( ISO 27001 ) (2-3Yrs)
- Experience in leading business strategy projects using IBM CBM (Component Business
- Experience in leading the large accounts of more than 500+ FTE in Global Delivery Model
- Experience in large enterprise IT transformation and IT strategy Projects using IBM
- Experience driving large projects to successful completion from both delivery and financial perspectives
- Experience in leading large application development and maintenance accounts for a complex organization
- Experience in the following
- Experience successfully managing forecasts, budgets, and P&Ls
2
Experience For Delivery Project Executive / MJM Resume
- Assess market and competitive landscape of clients to understand client priorities and
- Managing and leading large complex programs for client, across multiple geographies
- Maintaining and communicating knowledge of latest industry trends
- Working knowledge of ‘managed services’ delivery models, including complex SLA/KPI frameworks and associated financial management practices
- Building relationships with senior leaders within an organization including CxO team
- Developing proposals and making sales presentations to client/stakeholders
3
Experience For GM F&A Delivery Project Executive Resume
- Testing using HP QC - 3 years
- Managing contractual cost, schedule, and service or product deliverables as they relate to the delivery organization
- Managing resources and coordinate client resources to deliver services and solutions to support the client organization
- Understanding of Microservices architecture - 1+ year
- Defining project scope and project plans/budgets for successful business value transformation projects
- Handling C level executives
- Providing guidance, communication and leadership for portfolio and IBM Operations Management
4
Experience For Delivery Project Executive for Complex Programs Resume
- Identifying new business opportunities and applying change control procedures for any changes in project baseline (including scope, schedule or resources)
- Managing client relationship and satisfaction through leading the formulation, development, implementation, and delivery of technical and business solution
- Applying financial controls & forecasting techniques to manage overall financial performance of the projects
- Leading local team leads
- Handling transformational projects in complex nature
5
Experience For Watson Health Delivery Project Executive Resume
- Managing CTO/CXO, e2e project management, Industry (BFSI, Auto, Retail) not Telco. Loc (Blr-2/3-4 Mum -3-4 NCR) flexible to travel
- Working with the Project Office and delivery organization as a primary point of contact for client needs, requirements and expectations
- Successful track-record in managing HR Learning outsourcing contracts with clients
- Along with RPO Finance organization, creating and maintaining budgets to be delivered and adhered to by Operations Management
- Responsible for achieving Contract financials and reporting within organization
6
Experience For Delivery Project Executive Complex Programs Resume
- Negotiations with understanding of sales and solutioning processes
- Own quality of services provided by the delivery organization and be responsible for tracking and reporting on end to end service level performance
- Schedule, chair meetings and prepare minutes from each meeting including project Kickoff
- Successfully leading consultative-based selling of technology transformation or Cloud projects cross multiple vendors
- Managing and developing managers
- Execute a wide range of process activities beginning with the request for proposal through development, test and final delivery
- Approve new client solutions and pricing structures
- Work Closely with client in driving the delivery transformation across organizations
7
Experience For Delivery Project Executive Operations Resume
- Support the PE in identifying growth opportunities and margin expansion ideas/opprtunities
- Manage to and enforce business controls including data security and privacy, financial guidelines etc
- Balance quality and cost in negotiating for resources for solutions
- Be face to client on integration of services during transition and beyond
- Recognized as a leader in resolving team conflicts
- Application Testing
- Working with IBM Cloud Infrastructure (Bluemix) Knowledge
- Knowledge on Delivering solutions through Analytics/Watson - 2 Years
8
Experience For Delivery Project Executive Financial Services Sector Resume
- Managing Information Governance projects
- In client Facing role
- Maintain control of all IBM and Client assets supporting the delivery of service to the customer
- Be responsible to the Account Director / Global Project Executive (PE) in identifying growth opportunities and contract profitability and client satisfaction
- Provide Client required project reporting as specified by the PDR (Project Definition Report)
- Cost Analysis and Budget forecasting,
- Application Management (Application, Database and Mailing solution)
- At least 1 of the following
9
Experience For Watson Core-implementations Delivery Project Executive Resume
- Enterprise monitoring technologies like APM, SMARTs and Foglight
- Sales / Client Value selling Methodology in Application services / Cloud Migration - 10 years
- Financial Management, including PMO Operations - 5+ years
- In depth process knowledge working across towers in the passed
- Works with the client or as a team member with the client or within the team to identify business requirements and develops the proposal
- P&L Ownership , Grow the account and business, Client Relationship and CSAT
- Develop thought capital to continuously evolve and enhance the value proposition for
10
Experience For Delivery Project Executive Resume
- Be responsible for knowing the account contract, IBM responsibilities and customer responsibilities. Resolve deviations or issues in the contract in conjunction with the Viewpointe customer maintaining positive customer relationship while protecting the interests of IBM
- Manage contractual costs and service deliverables as they relate to the IBM delivery organization
- Oversee resource management, including hiring/firing, on/off-boarding, leave approvals, attend to people issues and concerns, coaching and mentoring, performance evaluation, compensation, promotion, etc
- Set goals for team members at the beginning of each year and ensure they are aligned with the Organization and Business Unit. Have periodic discussions with each employee to monitor and track the progress of goals throughout the year
- Coordinate the establishment of the project management environment, including reporting tools, monthly reports and governance/communication protocols
List of Typical Skills For a Delivery Project Executive Resume
1
Skills For Senior Delivery Project Executive Resume
- Demonstrated experience with understanding the customer’s business objectives and use of Life Sciences Compliance
- Experience in Proposal / Solutioning Experience
- Proven experience of planning retention programs to reduce attrition
- Good to have experience managing complex integration projects/program
- Good to have experience managing projects/program across technologies
- French: fluent speaking skills
2
Skills For Delivery Project Executive / MJM Resume
- Or proven experience successfully managing forecasts, budgets, and P&Ls
- Prior long lasting experience with IBM global customers projects within their SSC organization
- Experience in Banking Industry Experience
- Extensive global people management skills to lead blended India-US team
- Hands-on technical skills on various technologies for 10 years
- Experience in IT Delivery and work experience as a Delivery Project Executive
- Hands-on technical skills on various technologies for at least 10 years
3
Skills For GM F&A Delivery Project Executive Resume
- Project Management Experience and evidence
- Experience in leading continuous innovation and improvements using Automation (RPA & RDA), Lean (focusing on eliminating waste), and DevOps
- Experience in conducting stakeholder analysis and conducting Design Thinking sessions to derive business needs
- Demonstrated competence in building and developing teams and managing multiple large scale projects
- Experience of leading and executing projects with Content Management and Web Management technologies - 8+ years
- Or extensive experience in Staffing, Recruiting, or Human Resources in a corporate or professional environment
- Or significant experience managing and developing managers
4
Skills For Delivery Project Executive for Complex Programs Resume
- Experience in Staffing, Recruiting, or Human Resources in a corporate or professional environment
- Good understanding of commercials and financials of an outsourcing contract
- Project Manager with 7+ years experience managing large complex Infrastructure projects
- Understands department / function resources, priorities, and policies and applies this understanding to project activities
- Experience in Major account management, IT outsourcing, client / executive management, telecommunications
- Experience in leading multisite GDPS implementations
5
Skills For Watson Health Delivery Project Executive Resume
- Experience in managing 1M+ engagements
- Experience in implementing IBM's worldwide Project Management methodology (WWPMM),
- Experience in Managing large AMS contracts
- Experience in managing IBM Cloud operations
- Experience working with Project Management processes
- Experience in following
- Experience in Major account management, IT outsourcing, client / executive management, Retail or Bank
6
Skills For Delivery Project Executive Complex Programs Resume
- Experience managing Agile / Iterative delivery
- Experience managing projects on Cloud
- Experience managing projects with DevOps tools - Jenkins, Automated delivery
- Experience managing both Application delivery and infrastructure projects
- Experience managing 24x7 Production Support
7
Skills For Delivery Project Executive Operations Resume
- Commendable experience and understanding of F&A space
- Experience in converting applications
- Experience in value chain mapping to identify process improvement opportunities
- Experience at least 4 years in Client relationship management or consulting
- Preferably with 2 yrs experience as DPE in the Banking Industry
- Information Technology and Outsourcing Vendor experience
- Experience in managing telecom clients
- Experience in Major account management, IT outsourcing, client / executive management, telecommunications
- DPE Experience in managing large accounts
8
Skills For Delivery Project Executive Financial Services Sector Resume
- Industrial sector experience spanning across multiple industrial sector clients
- Project management, services knowledge, good communicator, team builder, problem solving
- Experience in Managing Application Development, Application Innovation or Complex System Integration Projects
- Experience in transition from project mode to support/maintenance mode involving Gobal Delivery Centers
- Experience Agile Project Management/Coaching
- Experience Banking Industry
- Experience Managing Global Teams
- Experience Implementing Automation tools for productivity improvements
9
Skills For Watson Core-implementations Delivery Project Executive Resume
- Experience in working with Electronics Industry, especially Medical Devices - 6+ years
- Working experience with Microsoft Office, with an emphasis in Excel
- Proven track record in managing solution or product sales cycles
- Experience in managing global teams
- Experience in leading multicultural delivery team
- Experience managing teams spawn across multiple locations
- Experience managing financial for project/programs
10
Skills For Delivery Project Executive Resume
- People Management and experience of managing large team
- Extensive experience in managing both landed and remote GD IBM team within customer environment
- Strong HR Learning background
- Long-term experiences in delivery of HR Learning services
- Deep understanding of the way how delivery centres operate
- Experience Risk and Issue management
- Experience Web/Mobile Application Development
- Initiating, planning, executing, controlling, and closing
List of Typical Responsibilities For a Delivery Project Executive Resume
1
Responsibilities For Senior Delivery Project Executive Resume
- Strong Delivery Management experience to deliver Managed Services and Project Services as per contract defined SLAs and KPIs
- Good to have experience into pre-sales activities
- Strong interpersonal skill to build a high customer focus
- Work in strong partnership with client senior stakeholders to drive continuous improvement and transformation agenda
- Pre Sales experience to drive Base Account Growth
- Contract Management Experience to deliver as per Contract Terms and Conditions
- Financial Management Experience to track, monitor the revenue, signings and GP of the account
2
Responsibilities For Delivery Project Executive / MJM Resume
- Hands on Delivery Experience to work with Distributed Teams in Agile environment
- Experience is Client relationship Management and Service review is required
- Experience in Service management
- Experience in Client Management & Client Relationship Management
- Total experience required
3
Responsibilities For GM F&A Delivery Project Executive Resume
- Establishing, nurturing, and maintaining the relationship between IBM and Client executives for the identified technology streams
- Working knowledge in business matters, finance, planning, forecasting and personnel in order to manage team staff and business issues
- Increasing revenue by utilizing IBM’s range of products and services to deliver solutions
- Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
- Having worked in new technologies - Mobile, Analytics, Cloud, Security
- Coaching, mentoring and managing a diverse team
- Bringing down the Operational Cost
- Understanding of various accelerators, tools and frameworks
4
Responsibilities For Delivery Project Executive for Complex Programs Resume
- Performs role of a "trusted advisor" and advises and counsels regarding testing leading practices and attributes for a Testing Center of Excellence
- Capacity management planning, Productivity gain planning and execution and maintaining Customer Satisfaction Index
- They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance
- Successful track record in growing and managing teams, with ability to select, attract, motivate, retain, and develop team members
- Own quality for service provided by the delivery organization and responsibility for tracking and reporting on service level performance
- Leads the service delivery team according to defined scope of services, statements of work, documents of understanding, and inter-company agreements
- Leads crisis management activities that resulted in meeting or exceeding commitments made to the client
- Act as the head of each assigned account management and delivery team taking ultimate ownership and accountability for the service delivery to clients
- Managing BPO projects
5
Responsibilities For Watson Health Delivery Project Executive Resume
- Manage IBM resourcing requirements and co-ordinate client resources to deliver services and solutions to support the client organization
- Deliver Standard and Ad Hoc reporting to the Account Executives and Client, as required
- Recognized as a leader in supporting the client's and IBM's financial objectives or cost challenges, led efforts to improve all elements of a solution's cost
- Be a trusted adviser for the client by bringing IBM’s thought leadership into the Digital services delivered or proposed to be delivered
- Create and establish awareness of existing platform capabilities and engage with the customer to agree for enhancements and turn them into projects
- Maintain project communications through the Viewpointe management; Risk and Issues management
6
Responsibilities For Delivery Project Executive Complex Programs Resume
- Conduct regular monthly status meetings with the Viewpointe management
- Ensure client needs are satisfied by Constructing partnerships between the project office, clients, Vendors and subcontractor organization and managing the implementation of these partnerships to ensure positive customer satisfaction
- Be the point of contact for Viewpointe Executives during the execution of the contract
- Providing key strategic technology and project management directives to Delivery Project Managers to ensure delivery of projects on schedule within agreed budget and scope
- Control portfolio costs in-line with budget/forecast
7
Responsibilities For Delivery Project Executive Operations Resume
- Overall accountability for managing the relationship, contract and client satisfaction of portfolio and seek opportunities to increase revenue and manage contract renewal negotiations
- Provide side by side support in sales bids, proposals and presentations
- The escalation point for all accounts within Portfolio
- Contract negotiation from an account management and operational delivery perspective
- Contract renewals and PCRs
- Contract approval for delivery/sign off for all accounts in portfolio
- Overall owner of the contract between IBM(RPO) and the client
- Collaboration with other peers, sales, and executive leadership to continuously improve and innovate service offerings and business outcomes globally
- Account Ownership and Client Relationship Focal
8
Responsibilities For Delivery Project Executive Financial Services Sector Resume
- Own the Programme Management Office (PMO) and lead the teams of PMs to develop and execute their plans
- Commercial awareness and scope/change management
- Work with Portfolio Delivery Teams towards client satisfaction and success. Accountable for overall delivery quality, customer satisfaction and financials
- Chair Governance meetings with client senior stakeholders like Directors and Heads of Department
- Work with client teams to continuously improve the delivery and operations
- Account leadership to the application services delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables
9
Responsibilities For Watson Core-implementations Delivery Project Executive Resume
- Knowledgeable about the customers strategy, objectives, business drivers, critical success factors, competition, and industry trends to ensure quality delivery of services. Implement customer satisfaction programs to ensure services are on a continuous improvement plan to reduce cycle time, defect elimination, and improved time to delivery
- Understand IBM Business Unit Strategy and apply this knowledge to the delivery of services in support of the customers environment. Work with the PE/Customer to formulate business strategies to assist in applying information technology in support of the contract
- Participate in IBM Global Knowledge sharing and management which is key to IBM's success. Participate in and/or is responsible for the creation, harvesting, protection, and reuse of IBM's Intellectual capital. Participate actively in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges
- Recognized as an effective team leader providing direction and work assignments to the team, and/or suppliers. Conduct deliverable reviews, and ensure on time delivery within cost targets of contract elements. Provide evaluation input of team members performance to the members manager
- Office equipment issued under employee’s name
10
Responsibilities For Delivery Project Executive Resume
- They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW)
- They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations
- They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables
- They support the Project Executive (PE) in identifying growth opportunities and contract profitability
- They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization
- They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization
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